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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

April 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

April 2024


Quick Insights

Europe | European LCCs account for 12% of global disruptions. ME&A | 8.2% of all disruptions were a combination of extended delays [>3 hrs] and cancellations. APAC | Across 117 airlines, 26% of all disruptions in APAC were medium delays [1–3 hrs].

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | April 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC4.2%2.3%7
2DALDeltaFSCNorth America4.9%2.1%8
3RYRRyanairLCCEurope5.2%3.5%2
4SWASouthwestLCCNorth America5.8%3.8%1
5UALUnitedFSCNorth America7.5%2.4%6
6AALAmerican AirlinesFSCNorth America9.2%3.4%3
7CCAAir ChinaFSCAPAC12.4%1.7%9
8CESChina EasternLCCAPAC17.2%3.4%4
9CSNChina Southern AirlinesFSCAPAC20.4%3.3%5
10CSZShenzhen AirlinesLCCAPAC33.0%1.6%10
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 289 airlines totalling 638,413 disrupted flights, across 2,787,646 planned flights, globally.

Flight volumes remain steady month-on-month, but disruptions begin to climb as the Southern Hemisphere heads into winter. Check out the full report!

289 Airlines | 155 LCC | 134 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
638,423 54.8% LCC | 45.2% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
22.1% 24.4% LCC | 19.4% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6.9% 8.2% LCC | 5.4% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
29.2m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CQN Chongqing T 4 FSC APAC 0.0% 0 0.1%
2 SFJ StarFlyer T 3 FSC APAC 0.3% 1 4.2%
3 VTA Air Tahiti T 4 FSC APAC 0.4% 1 0.4%
4 CCM Air Corsica T 3 FSC Europe 0.4% 1 12.2%
5 FDA Fuji Dream T 3 LCC APAC 0.4% 1 3.9%
6 TOM TUI Airways T 2 LCC Europe 0.6% 3 5.5%
7 JAF Tui Fly Belgium T 4 LCC Europe 0.8% 3 6.4%
8 LAN Latam T 1 FSC LATAM 0.8% 9 3.6%
9 TGU TAG Airlines T 4 LCC LATAM 1.0% 1 7.7%
10 JAL Japan Airlines T 1 FSC APAC 1.0% 38 10.3%
11 IBE Iberia T 2 FSC Europe 1.0% 25 11.4%
12 SKY Skymark T 3 LCC APAC 1.1% 7 10.8%
13 SNJ Solaseed Air T 3 FSC APAC 1.1% 2 6.2%
14 FPY PLAY Airlines T 4 LCC Europe 1.1% 2 7.4%
15 IBS Iberia Express T 4 LCC Europe 1.1% 7 10.0%
16 ANA All Nippon T 1 FSC APAC 1.2% 38 10.3%
17 JJA Jeju Air T 3 LCC APAC 1.3% 13 19.4%
18 BWA Caribbean Airlines T 4 FSC North America 1.3% 3 10.3%
19 GLO Gol Transportes Aereos T 1 LCC LATAM 1.3% 37 14.5%
20 KAL Korean Air T 2 FSC APAC 1.4% 12 16.5%
21 UTY Alliance Airlines2 T 2 LCC APAC 1.4% 2 7.5%
22 TAM Latam Brasil T 1 FSC LATAM 1.5% 50 14.5%
23 PCO Pacific Coastal Airlines T 3 LCC North America 1.5% 4 10.0%
24 RPB Copa Airlines Columbia T 4 FSC Latam 1.5% 6 8.8%
25 OVA Air Europa Express T 3 LCC Europe 1.5% 5 10.0%
26 TVS Smartwings T 4 LCC Europe 1.5% 5 9.0%
27 FAD Flyadeal T 4 LCC ME&A 1.6% 11 10.1%
28 SEH Sky Express T 4 LCC Europe 1.6% 15 14.8%
29 FHY Freebird T 4 LCC ME&A 1.6% 2 9.0%
30 AEE Aegean Airlines T 2 FSC Europe 1.6% 20 23.7%
31 ICE Icelandair T 3 FSC Europe 1.6% 6 11.5%
32 AIQ Thai AirAsia T 3 LCC APAC 1.7% 26 28.5%
33 AWQ Indonesia AirAsia T 4 LCC APAC 1.7% 9 16.6%
34 CMP Copa Airlines T 2 FSC LATAM 1.7% 34 8.5%
35 SKK ASKY Airlines T 4 FSC ME&A 1.7% 2 4.7%
36 AKX ANA Wings T 2 FSC APAC 1.7% 28 9.7%
37 BOV Boa Boliviana T 3 FSC LATAM 1.8% 4 8.2%
38 SAS SAS T 2 FSC Europe 1.8% 41 10.6%
39 BRX Braathens Regional Airways T 3 FSC Europe 1.8% 9 16.4%
40 LOT LOT Polish Airlines T 2 FSC Europe 1.8% 14 15.6%
41 EWG Eurowings T 2 LCC Europe 1.8% 33 15.3%
42 GIA Garuda Indonesia T 4 FSC APAC 1.9% 24 19.0%
43 ETH Ethiopian Airlines T 2 FSC ME&A 1.9% 39 11.3%
44 ITY ITA Airways T 2 FSC Europe 2.0% 33 21.0%
45 BEL Brussels Airlines T 2 FSC Europe 2.0% 18 18.3%
46 LNK South African Airlink T 2 LCC ME&A 2.0% 33 12.1%
47 RWD RwandAir T 4 FSC ME&A 2.0% 3 7.4%
48 GBB Global Aviation T 4 FSC ME&A 2.0% 5 7.5%
49 TVJ Thai Vietjet Air T 4 LCC APAC 2.1% 12 22.7%
50 PGT Pegasus Airlines T 1 LCC Europe 2.1% 60 19.4%
51 EXS Jet2.com T 2 LCC Europe 2.1% 41 13.1%
52 OAL Olympic Air T 4 LCC Europe 2.2% 7 27.9%
53 AUA Austrian Airlines T 2 FSC Europe 2.2% 38 11.7%
54 BKP Bangkok T 3 FSC APAC 2.2% 12 25.9%
55 SDM Rossiya Airlines T 3 LCC Europe 2.2% 20 10.6%
56 CFE BA CityFlyer T 3 FSC Europe 2.3% 7 9.5%
57 AHY Azerbaijan Airlines T 4 FSC ME&A 2.3% 7 10.2%
58 AXM AirAsia T 1 LCC APAC 2.3% 49 17.9%
59 TUI TUI Airways T 2 LCC Europe 2.3% 10 14.7%
60 AFL Aeroflot T 2 FSC Europe 2.3% 44 7.5%
61 SKU Sky Airlines T 3 LCC Latam 2.4% 10 15.8%
62 ART Smart Lynx T 3 LCC Europe 2.4% 6 11.1%
63 EZS EasyJet Switzerland T 3 LCC Europe 2.4% 15 22.8%
64 TVF Transavia France T 2 LCC Europe 2.5% 45 17.3%
65 CEB Cebu Pacific T 2 LCC APAC 2.5% 46 23.3%
66 SXS Sun Express T 3 LCC Europe 2.5% 31 17.9%
67 OMA Oman Air T 3 FSC ME&A 2.6% 14 12.0%
68 VOZ Virgin Australia T 2 FSC APAC 2.6% 38 16.1%
69 IAD AirAsia India T 3 LCC APAC 2.6% 16 26.2%
70 KAC Kuwait Airways Corporation T 3 LCC ME&A 2.6% 6 10.1%
71 CTN Croatia Airlines T 3 FSC Europe 2.6% 7 19.0%
72 WUK Wizz Air UK T 4 LCC Europe 2.7% 13 13.0%
73 OCN Discover T 4 FSC Europe 2.7% 4 25.5%
74 SIA Singapore Airlines T 2 FSC APAC 2.7% 58 20.2%
75 RYS Buzz T 2 LCC Europe 2.7% 48 19.3%
76 AEA Air Europa T 3 FSC Europe 2.7% 19 14.3%
77 TWB T'way Air T 4 FSC APAC 2.8% 19 28.4%
78 BTI airBaltic T 4 FSC Europe 2.8% 30 23.7%
79 AMX AeroMexico T 2 FSC North America 2.8% 46 11.1%
80 THY Turkish Airlines T 1 FSC Europe 2.9% 189 13.2%
81 MDA Mandarin T 3 FSC APAC 2.9% 12 22.0%
82 JAT Air Serbia T 4 FSC Europe 2.9% 10 22.1%
83 SBI S7 Airlines T 2 FSC Europe 2.9% 21 16.3%
84 IRA IranAIR T 4 FSC ME&A 2.9% 4 11.0%
85 SAA South African Airways T 4 FSC ME&A 2.9% 2 16.2%
86 HVN Vietnam Airlines T 2 LCC APAC 2.9% 60 16.2%
87 VLG Vueling Airlines T 2 LCC Europe 3.0% 91 13.6%
88 APJ Peach Airlines T 4 LCC APAC 3.0% 21 14.7%
89 SJX StarLux T 4 FSC APAC 3.0% 8 35.0%
90 SLI AeroMéxico Connect T 3 FSC North America 3.1% 25 10.7%
91 UZB Uzbekistan Airways T 3 FSC ME&A 3.2% 17 21.1%
92 PTB Voepass Linhas Aéreas T 4 FSC LATAM 3.2% 4 15.8%
93 JNA Jin Air T 3 LCC APAC 3.2% 24 31.1%
94 ANZ Air New Zealand T 1 FSC APAC 3.2% 125 14.7%
95 QXE Horizon T 4 LCC North America 3.3% 14 14.0%
96 TSC Air Transat T 3 FSC North America 3.3% 19 14.6%
97 LAO Lao T 4 FSC APAC 3.4% 5 21.9%
98 IAW Iraqi Airways T 4 FSC ME&A 3.4% 9 16.9%
99 WZZ Wizz Air T 2 LCC Europe 3.4% 92 12.9%
100 XAX AirAsia X T 3 LCC APAC 3.4% 7 23.5%
101 RXA Regional Express Airlines T 3 FSC APAC 3.5% 24 18.7%
102 CFG Condor T 2 FSC Europe 3.5% 24 25.2%
103 ASL Air Serbia T 3 FSC Europe 3.5% 16 21.5%
104 FIN Finnair T 2 FSC Europe 3.5% 71 18.2%
105 NWS Nordwind T 4 FSC Europe 3.5% 8 13.1%
106 SCX Sun Country Airlines T 3 LCC North America 3.5% 24 10.8%
107 VOE Volotea T 2 LCC Europe 3.6% 26 20.6%
108 WMT Wizz Air Malta T 2 LCC Europe 3.6% 84 14.1%
109 JTA Japan Trans Air T 3 LCC APAC 3.6% 13 18.3%
110 MMA MAI T 4 FSC APAC 3.6% 6 18.1%
111 DLH Lufthansa T 1 FSC Europe 3.7% 212 27.9%
112 ESR EastarJet T 4 LCC APAC 3.8% 12 29.9%
113 EFW BA Euroflyer dba T 4 FSC Europe 3.8% 11 17.4%
114 ARG Aerolineas Argentinas T 2 FSC LATAM 3.8% 45 16.8%
115 SWR Swiss T 2 FSC Europe 3.8% 67 27.7%
116 QLK QantasLink T 2 LCC APAC 3.9% 50 12.0%
117 AAR Asiana T 2 FSC APAC 3.9% 16 20.4%
118 JJP Jetstar Japan T 3 LCC APAC 4.0% 17 22.5%
119 HAL Hawaiian Airlines T 1 FSC North America 4.0% 51 15.0%
120 AKJ Akasa Air T 4 LCC APAC 4.0% 27 19.9%
121 EJU easyJet Europe T 2 LCC Europe 4.0% 104 20.4%
122 WJA WestJet T 2 LCC North America 4.1% 59 17.6%
123 OAW Helvetic T 4 LCC Europe 4.1% 13 30.1%
124 RAM Royal Air Maroc T 3 FSC ME&A 4.1% 41 23.5%
125 NTH Hokkaido Air System T 4 FSC APAC 4.1% 2 8.3%
126 JAC Japan Air Commuter T 3 LCC APAC 4.1% 22 13.3%
127 NOZ Norwegian Air Shuttle T 2 FSC Europe 4.1% 61 15.4%
128 QTR Qatar Airways T 1 FSC ME&A 4.2% 117 21.2%
129 EIN Aer Lingus T 2 FSC Europe 4.2% 43 18.2%
130 PDT Piedmont Airlines T 4 FSC North America 4.2% 17 13.7%
131 AVA Avianca T 1 LCC LATAM 4.2% 125 16.9%
132 IGO IndiGO T 1 LCC APAC 4.2% 338 26.0%
133 AUR Aurigny Air Services Ltd. T 4 FSC Europe 4.3% 11 7.4%
134 VOI Volaris T 1 LCC LATAM 4.3% 24 17.0%
135 DAH Air Algerie T 3 FSC ME&A 4.3% 39 19.6%
136 NSZ Norwegian Air Sweden T 3 LCC Europe 4.4% 25 23.1%
137 ROT TAROM T 3 FSC Europe 4.4% 15 17.2%
138 SVA Saudia T 2 FSC ME&A 4.5% 74 20.1%
139 JSA Jetstar Asia T 4 LCC APAC 4.6% 8 21.9%
140 GFA Gulf Air T 4 FSC ME&A 4.6% 22 23.0%
141 KNE Flynas T 2 LCC ME&A 4.6% 50 23.2%
142 SDG StarAir T 4 FSC APAC 4.6% 4 9.5%
143 BAV Bamboo Airways T 4 FSC APAC 4.6% 8 21.5%
144 KLM KLM T 1 FSC Europe 4.8% 162 25.7%
145 HOP HOP! T 2 LCC Europe 4.8% 67 18.2%
146 LGL Luxair T 4 LCC Europe 4.8% 8 28.0%
147 EZY easyJet T 1 LCC Europe 4.8% 275 21.7%
148 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.8% 151 15.4%
149 MWG MASwings T 4 LCC APAC 4.8% 31 18.6%
150 BCI Blue Islands T 4 FSC Europe 4.8% 4 8.9%
151 VRE Air Cote D'Ivoire T 4 FSC ME&A 4.8% 3 21.5%
152 EVA EVA Airways T 3 LCC APAC 4.9% 75 28.9%
153 QFA Qantas T 1 FSC APAC 4.9% 194 22.8%
154 LPE Latam Perú T 3 LCC Latam 4.9% 65 15.0%
155 DAL Delta T 1 FSC North America 4.9% 773 15.1%
156 LCT TAR Aerolineas T 4 LCC LATAM 4.9% 3 8.9%
157 KEM CemAir T 4 LCC ME&A 5.0% 4 18.8%
158 WEN WestJet Encore T 4 LCC North America 5.0% 28 16.2%
159 MSC Air Cairo T 3 LCC ME&A 5.0% 18 19.4%
160 OMS SalamAir T 4 FSC ME&A 5.1% 16 24.5%
161 JZR Jazeera Airways T 3 LCC ME&A 5.1% 21 19.8%
162 UBG US-Bangla Airlines T 4 LCC ME&A 5.1% 11 42.0%
163 THA Thai Airways T 3 LCC APAC 5.1% 73 28.9%
164 ETD Etihad Airways T 2 FSC ME&A 5.2% 76 26.6%
165 RYR Ryanair T 1 LCC Europe 5.2% 650 29.4%
166 AIC Air India T 2 FSC APAC 5.2% 115 27.6%
167 JST Jetstar T 2 LCC APAC 5.3% 94 24.4%
168 LOG Loganair T 3 FSC Europe 5.4% 30 16.7%
169 DVR Divi Divi Air T 4 FSC North America 5.5% 1 15.8%
170 MAS Malaysia Airlines T 2 FSC APAC 5.6% 65 25.5%
171 KLC KLM Cityhopper T 2 LCC Europe 5.6% 83 24.1%
172 FJI Fiji Airways T 3 LCC APAC 5.7% 7 22.3%
173 VIV VivaAerobus T 2 LCC LATAM 5.7% 113 23.0%
174 JZA Jazz T 2 LCC North America 5.7% 29 19.8%
175 SWA Southwest T 1 LCC North America 5.8% 1159 21.3%
176 EDV Endeavor Air T 2 FSC North America 5.8% 66 13.9%
177 TAP TAP Air Portugal T 2 LCC Europe 5.8% 36 38.8%
178 ORC Oriental Air Bridge T 4 LCC APAC 5.8% 10 10.3%
179 ASA Alaska Airlines T 1 FSC North America 5.9% 188 20.6%
180 HKE Hong Kong Express Airways T 4 FSC APAC 5.9% 25 24.8%
181 DLA Air Dolomiti T 3 LCC Europe 6.0% 41 38.2%
182 TRA Transavia T 2 LCC Europe 6.1% 42 35.7%
183 AAY Allegiant Air T 2 LCC North America 6.1% 90 13.6%
184 POE Porter T 3 LCC North America 6.1% 49 17.0%
185 TGW Scoot T 2 LCC APAC 6.2% 61 32.9%
186 BCY Cityjet T 3 LCC Europe 6.2% 29 26.8%
187 LAM Lam - Linhas Aereas de Mocambique T 4 LCC LATAM 6.3% 11 18.9%
188 DTA TAAG Angola Airlines T 4 FSC ME&A 6.3% 5 18.2%
189 AFR Air France T 1 FSC Europe 6.3% 222 24.8%
190 VTI Vistara T 2 FSC APAC 6.4% 117 31.8%
191 VIR Virgin Atlantic T 3 FSC APAC 6.4% 36 22.5%
192 BAW British Airways T 1 FSC Europe 6.5% 284 30.3%
193 PAL Philippine Air Lines T 3 LCC APAC 6.5% 34 23.0%
194 BBC Bangladesh Biman T 4 FSC APAC 6.5% 30 38.2%
195 RJA Royal Jordanian T 3 FSC ME&A 6.6% 27 16.3%
196 CAL China Airlines T 3 FSC APAC 6.7% 84 27.8%
197 CLH Lufthansa Cityline T 2 FSC Europe 6.7% 86 29.9%
198 NKS Spirit T 1 LCC North America 6.7% 250 17.8%
199 CCD Dalian Airlines T 3 FSC APAC 6.8% 26 11.7%
200 FLE Flair T 4 LCC North America 6.9% 23 26.6%
201 WON Wings Abadi T 3 LCC APAC 6.9% 11 31.1%
202 CPA Cathay Pacific T 2 FSC APAC 7.0% 95 26.0%
203 PVL PAL Airlines T 3 LCC APAC 7.1% 36 13.6%
204 ENY Envoy Air T 3 FSC North America 7.3% 106 19.6%
205 IRM Mahan Air T 4 FSC ME&A 7.5% 19 16.1%
206 UAL United T 1 FSC North America 7.5% 1174 20.3%
207 ALK SriLankan Airlines T 3 FSC APAC 7.7% 16 27.6%
208 GAP PAL Express T 4 LCC APAC 7.7% 63 24.3%
209 SKX Sky Airline T 4 LCC LATAM 7.7% 26 22.1%
210 RUK Ryanair UK T 3 LCC Europe 7.9% 33 32.0%
211 ASH Mesa T 2 FSC North America 8.0% 99 18.2%
212 JIA PSA Airlines T 2 FSC North America 8.2% 91 21.3%
213 SJV Super Air Jet T 3 LCC APAC 8.5% 108 31.9%
214 ELY El Al T 3 FSC ME&A 8.5% 44 32.9%
215 PGA Portugalia T 3 LCC Europe 8.8% 27 36.7%
216 VTE Contour Airlines T 3 FSC North America 8.8% 44 16.2%
217 CRK Hong Kong Airlines T 4 FSC APAC 9.0% 38 27.5%
218 AAL American Airlines T 1 FSC North America 9.2% 1355 23.1%
219 JBU JetBlue T 1 LCC North America 9.3% 368 21.7%
220 MXY Breeze Airways T 3 LCC North America 9.5% 43 23.1%
221 CNM Air China Inner Mongolia T 4 LCC APAC 9.6% 14 15.4%
222 AXB Air India Express T 3 LCC APAC 9.7% 87 35.1%
223 VJC VietJet Air T 2 LCC APAC 9.7% 211 32.3%
224 TLM Thai Lion Air T 4 LCC APAC 9.8% 51 34.4%
225 AER Aer Lingus T 3 FSC Europe 9.8% 26 21.4%
226 ACA Air Canada T 2 FSC North America 10.3% 244 28.6%
227 BHS Bahamasair T 4 FSC North America 10.5% 11 41.6%
228 MSR Egyptair T 2 LCC ME&A 10.6% 137 38.8%
229 MXD Malindo Air T 3 LCC APAC 10.7% 23 36.2%
230 ABY Air Arabia T 4 LCC ME&A 10.9% 102 43.8%
231 CGN Air Changan T 3 LCC APAC 11.2% 58 19.5%
232 FDB FlyDubai T 2 LCC ME&A 11.3% 163 34.7%
233 UEA Chengdu Airlines T 2 LCC APAC 11.5% 120 24.6%
234 TBA Tibet Airlines T 3 LCC APAC 11.7% 32 28.5%
235 QJE QantasLink T 4 LCC APAC 12.1% 21 35.1%
236 CCA Air China T 1 FSC APAC 12.4% 987 22.3%
237 FFT Frontier T 2 LCC North America 12.5% 148 27.8%
238 CJX Jiangxi T 4 LCC APAC 12.5% 32 29.4%
239 KNA Kunming Airlines T 4 LCC APAC 12.8% 109 35.7%
240 QDA Qingdao Airlines T 3 LCC APAC 12.9% 59 27.5%
241 SIL Silver Airways T 3 LCC North America 12.9% 43 26.3%
242 HXA China Express Airlines T 2 LCC APAC 12.9% 160 28.8%
243 HBH Hebei Airlines T 4 LCC APAC 12.9% 66 28.8%
244 BTK Batik Air T 2 FSC APAC 13.0% 150 30.9%
245 CTV Citilink T 2 LCC APAC 13.1% 176 39.0%
246 UAE Emirates T 1 FSC ME&A 13.4% 575 34.2%
247 ROU Air Canada Rouge T 3 LCC North America 13.5% 45 28.7%
248 AIE Air Inuit T 3 LCC North America 13.5% 73 24.7%
249 KQA Kenya Airways T 3 FSC ME&A 13.7% 86 28.3%
250 STW Southwinds T 4 LCC Europe 14.0% 14 21.9%
251 RLH Ruili T 3 LCC APAC 14.1% 35 36.0%
252 SAT SATA Air Acores T 4 FSC Europe 14.3% 33 26.7%
253 LNI Lion Air T 2 LCC APAC 14.6% 261 32.3%
254 GCR Tianjin Airlines T 2 FSC APAC 14.9% 237 27.8%
255 CQH Spring Airlines T 2 LCC APAC 15.1% 312 30.7%
256 CSH Shanghai Airlines T 1 FSC APAC 15.1% 196 33.9%
257 ACN Azul Conecta T 4 LCC LATAM 15.2% 48 25.6%
258 CGZ Colorful Guizhou T 3 LCC APAC 15.4% 60 26.6%
259 SEJ SpiceJet T 2 LCC APAC 15.4% 142 33.7%
260 CSC Sichuan Airlines T 1 LCC APAC 15.6% 462 32.2%
261 CDG Shandong Airlines T 1 LCC APAC 15.8% 388 34.2%
262 CDC Zhejiang Loong T 2 LCC APAC 16.0% 169 27.5%
263 MAU Air Mauritius T 4 FSC ME&A 17.0% 26 32.8%
264 FZA Fuzhou Airlines T 4 LCC APAC 17.1% 44 40.0%
265 CUH Urumqi Air T 4 LCC APAC 17.1% 46 36.2%
266 CES China Eastern T 1 LCC APAC 17.2% 1594 32.4%
267 CUA China United Airlines T 2 LCC APAC 17.3% 78 33.7%
268 FBZ Flybondi T 4 LCC LATAM 17.6% 70 31.6%
269 LKE Lucky Air T 3 LCC APAC 18.2% 192 38.1%
270 CXA XiamenAir T 1 LCC APAC 18.2% 532 36.7%
271 OTC Air Travel T 4 LCC APAC 18.4% 40 35.7%
272 TAR Tunis Air T 4 LCC ME&A 18.6% 50 42.9%
273 DKH Juneyao Airlines T 2 LCC APAC 18.9% 531 33.5%
274 PIA Pakistan International Airlines T 3 FSC APAC 19.6% 88 39.4%
275 IWY InterCaribbean Airways T 4 LCC North America 20.3% 25 37.9%
276 OTT OTT Airlines T 4 FSC APAC 20.3% 39 34.7%
277 CSN China Southern Airlines T 1 FSC APAC 20.4% 2089 33.4%
278 CBG GX Airlines T 3 LCC Europe 20.7% 103 34.7%
279 YZR Suparna T 4 FSC APAC 21.2% 51 30.9%
280 CHH Hainan Airlines T 1 FSC APAC 22.6% 738 36.2%
281 OKA Okay Airways T 3 LCC APAC 23.1% 117 34.9%
282 CBJ Beijing Capital Airlines T 1 LCC APAC 23.4% 311 47.6%
283 CHB West Air T 4 LCC APAC 24.8% 323 41.0%
284 JYH 9 Air T 3 LCC APAC 24.8% 165 41.9%
285 VSV SCAT Airlines T 3 LCC APAC 29.1% 63 43.9%
286 KZR Air Astana T 3 FSC ME&A 29.9% 194 43.7%
287 AMU Air Macau T 4 LCC APAC 31.8% 100 54.4%
288 CSZ Shenzhen Airlines T 1 LCC APAC 33.0% 760 48.4%
289 EPA Donghai Airlines T 4 LCC APAC 33.5% 145 53.5%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

APAC only saw a 11.5% increase in overall disruption volumes, but it was predominantly in medium and major delays, and cancellations [ImPax] which almost doubled the passengers impacted by these disruptions from March.

117 Airlines | 73 LCC | 44 FSC

25.9%
Avg Total Disruption
43.4%
% Global Disruption
9.3%
Average ImPax
15.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My husband and I have a connecting flight to [destination] scheduled at 8.15pm but on a different airline so we have to transfer to another airport. We have asked the [airline] crew for assistance to let us depart the plane first once it reaches [stop-over] because we need to rush to get into our next flight. We were assisted by a senior flight crew attendant. Her service and assistance is highly commendable. We want to extend our gratitude to her and to the rest of the staff that go beyond and willingly helped us during that time. Thank you so much for the job well done.”

[Tier 1, LCC]

“Very good service, on time, checkin quick and easy, no delays, staff very friendly. Only downside was I booked through an agency and ended up paying $62 each way for $14 seats, very annoying but my fault, next time I'll book direct with [airline].”

[Tier 2, LCC]

“It was a great flight! The flight left on-time and also landed on time. The crew were amazing and super nice as well! I fly on [Airline] often and am amazed by them every time! I highly recommend that if you have the option you should always choose [Airline]!”

[Tier 1, LCC]

“I completed my first leg of the journey by arriving in [stop-over], then after 45 minutes of trying to get an answer as to why my connecting flight wasn’t showing I was informed it’s heavily delayed due to weather. Again, not their fault. This meant I would miss my last connection. The airline staff said they would rebook me, but I’d have to change my stopover and it would add 24 hours to an already 28 hour trip. I asked what I do about accommodation as I’m not familiar with the area. Was informed someone at the desk at the next airport would arrange a hotel because of the delay. When I got to [stop-over] I was informed the people they had sent me to couldn’t help. I found a hotel through someone poaching business at the airport(there were plenty) and got transferred via a bus. I emailed CS complaints due to the multiple lies and long delays. Every step of the way I was met with attempts to dismiss the complaint. After about 2 weeks I was met with “our staff never offered this to you, so we will not be compensating you.” All I asked for was to be reimbursed the cost of the hotel that I was offered and then lied to about not being available.”

[Tier 1, FSC]

“8 hr delay. The airline claimed it was due to weather, but this is just an excuse to get out of having to pay any compensation (part of the delay was due to weather, part of it was due to them having sent the crew home). No hotel provided. 2 min noodles, the only food provided. Absolutely awful customer service.”

[Tier 2, FSC]

“[Airline] frequent rescheduling practices and chronic delays undermine the reliability of their service, leading to inconvenience and financial burden for passengers. Despite marketing themselves as a budget airline, the hidden costs associated with repeated disruptions negate any perceived savings, resulting in a poor value proposition for travellers.”

[Tier 1, LCC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2SFJStarFlyerT 3FSCAPAC0.3%14.2%
3VTAAir TahitiT 4FSCAPAC0.4%10.4%
4FDAFuji DreamT 3LCCAPAC0.4%13.9%
5JALJapan AirlinesT 1FSCAPAC1.0%3810.3%
6SKYSkymarkT 3LCCAPAC1.1%710.8%
7SNJSolaseed AirT 3FSCAPAC1.1%26.2%
8ANAAll NipponT 1FSCAPAC1.2%3810.3%
9JJAJeju AirT 3LCCAPAC1.3%1319.4%
10KALKorean AirT 2FSCAPAC1.4%1216.5%
11UTYAlliance Airlines2T 2LCCAPAC1.4%27.5%
12AIQThai AirAsiaT 3LCCAPAC1.7%2628.5%
13AWQIndonesia AirAsiaT 4LCCAPAC1.7%916.6%
14AKXANA WingsT 2FSCAPAC1.7%289.7%
15GIAGaruda IndonesiaT 4FSCAPAC1.9%2419.0%
16TVJThai Vietjet AirT 4LCCAPAC2.1%1222.7%
17BKPBangkokT 3FSCAPAC2.2%1225.9%
18AXMAirAsiaT 1LCCAPAC2.3%4917.9%
19CEBCebu PacificT 2LCCAPAC2.5%4623.3%
20VOZVirgin AustraliaT 2FSCAPAC2.6%3816.1%
21IADAirAsia IndiaT 3LCCAPAC2.6%1626.2%
22SIASingapore AirlinesT 2FSCAPAC2.7%5820.2%
23TWBT'way AirT 4FSCAPAC2.8%1928.4%
24MDAMandarinT 3FSCAPAC2.9%1222.0%
25HVNVietnam AirlinesT 2LCCAPAC2.9%6016.2%
26APJPeach AirlinesT 4LCCAPAC3.0%2114.7%
27SJXStarLuxT 4FSCAPAC3.0%835.0%
28JNAJin AirT 3LCCAPAC3.2%2431.1%
29ANZAir New ZealandT 1FSCAPAC3.2%12514.7%
30LAOLaoT 4FSCAPAC3.4%521.9%
31XAXAirAsia XT 3LCCAPAC3.4%723.5%
32RXARegional Express AirlinesT 3FSCAPAC3.5%2418.7%
33JTAJapan Trans AirT 3LCCAPAC3.6%1318.3%
34MMAMAIT 4FSCAPAC3.6%618.1%
35ESREastarJetT 4LCCAPAC3.8%1229.9%
36QLKQantasLinkT 2LCCAPAC3.9%5012.0%
37AARAsianaT 2FSCAPAC3.9%1620.4%
38JJPJetstar JapanT 3LCCAPAC4.0%1722.5%
39AKJAkasa AirT 4LCCAPAC4.0%2719.9%
40NTHHokkaido Air SystemT 4FSCAPAC4.1%28.3%
41JACJapan Air CommuterT 3LCCAPAC4.1%2213.3%
42IGOIndiGOT 1LCCAPAC4.2%33826.0%
43JSAJetstar AsiaT 4LCCAPAC4.6%821.9%
44SDGStarAirT 4FSCAPAC4.6%49.5%
45BAVBamboo AirwaysT 4FSCAPAC4.6%821.5%
46MWGMASwingsT 4LCCAPAC4.8%3118.6%
47EVAEVA AirwaysT 3LCCAPAC4.9%7528.9%
48QFAQantasT 1FSCAPAC4.9%19422.8%
49THAThai AirwaysT 3LCCAPAC5.1%7328.9%
50AICAir IndiaT 2FSCAPAC5.2%11527.6%
51JSTJetstarT 2LCCAPAC5.3%9424.4%
52MASMalaysia AirlinesT 2FSCAPAC5.6%6525.5%
53FJIFiji AirwaysT 3LCCAPAC5.7%722.3%
54ORCOriental Air BridgeT 4LCCAPAC5.8%1010.3%
55HKEHong Kong Express AirwaysT 4FSCAPAC5.9%2524.8%
56TGWScootT 2LCCAPAC6.2%6132.9%
57VTIVistaraT 2FSCAPAC6.4%11731.8%
58VIRVirgin AtlanticT 3FSCAPAC6.4%3622.5%
59PALPhilippine Air LinesT 3LCCAPAC6.5%3423.0%
60BBCBangladesh BimanT 4FSCAPAC6.5%3038.2%
61CALChina AirlinesT 3FSCAPAC6.7%8427.8%
62CCDDalian AirlinesT 3FSCAPAC6.8%2611.7%
63WONWings AbadiT 3LCCAPAC6.9%1131.1%
64CPACathay PacificT 2FSCAPAC7.0%9526.0%
65PVLPAL AirlinesT 3LCCAPAC7.1%3613.6%
66ALKSriLankan AirlinesT 3FSCAPAC7.7%1627.6%
67GAPPAL ExpressT 4LCCAPAC7.7%6324.3%
68SJVSuper Air JetT 3LCCAPAC8.5%10831.9%
69CRKHong Kong AirlinesT 4FSCAPAC9.0%3827.5%
70CNMAir China Inner MongoliaT 4LCCAPAC9.6%1415.4%
71AXBAir India ExpressT 3LCCAPAC9.7%8735.1%
72VJCVietJet AirT 2LCCAPAC9.7%21132.3%
73TLMThai Lion AirT 4LCCAPAC9.8%5134.4%
74MXDMalindo AirT 3LCCAPAC10.7%2336.2%
75CGNAir ChanganT 3LCCAPAC11.2%5819.5%
76UEAChengdu AirlinesT 2LCCAPAC11.5%12024.6%
77TBATibet AirlinesT 3LCCAPAC11.7%3228.5%
78QJEQantasLinkT 4LCCAPAC12.1%2135.1%
79CCAAir ChinaT 1FSCAPAC12.4%98722.3%
80CJXJiangxiT 4LCCAPAC12.5%3229.4%
81KNAKunming AirlinesT 4LCCAPAC12.8%10935.7%
82QDAQingdao AirlinesT 3LCCAPAC12.9%5927.5%
83HXAChina Express AirlinesT 2LCCAPAC12.9%16028.8%
84HBHHebei AirlinesT 4LCCAPAC12.9%6628.8%
85BTKBatik AirT 2FSCAPAC13.0%15030.9%
86CTVCitilinkT 2LCCAPAC13.1%17639.0%
87RLHRuiliT 3LCCAPAC14.1%3536.0%
88LNILion AirT 2LCCAPAC14.6%26132.3%
89GCRTianjin AirlinesT 2FSCAPAC14.9%23727.8%
90CQHSpring AirlinesT 2LCCAPAC15.1%31230.7%
91CSHShanghai AirlinesT 1FSCAPAC15.1%19633.9%
92CGZColorful GuizhouT 3LCCAPAC15.4%6026.6%
93SEJSpiceJetT 2LCCAPAC15.4%14233.7%
94CSCSichuan AirlinesT 1LCCAPAC15.6%46232.2%
95CDGShandong AirlinesT 1LCCAPAC15.8%38834.2%
96CDCZhejiang LoongT 2LCCAPAC16.0%16927.5%
97FZAFuzhou AirlinesT 4LCCAPAC17.1%4440.0%
98CUHUrumqi AirT 4LCCAPAC17.1%4636.2%
99CESChina EasternT 1LCCAPAC17.2%159432.4%
100CUAChina United AirlinesT 2LCCAPAC17.3%7833.7%
101LKELucky AirT 3LCCAPAC18.2%19238.1%
102CXAXiamenAirT 1LCCAPAC18.2%53236.7%
103OTCAir TravelT 4LCCAPAC18.4%4035.7%
104DKHJuneyao AirlinesT 2LCCAPAC18.9%53133.5%
105PIAPakistan International AirlinesT 3FSCAPAC19.6%8839.4%
106OTTOTT AirlinesT 4FSCAPAC20.3%3934.7%
107CSNChina Southern AirlinesT 1FSCAPAC20.4%208933.4%
108YZRSuparnaT 4FSCAPAC21.2%5130.9%
109CHHHainan AirlinesT 1FSCAPAC22.6%73836.2%
110OKAOkay AirwaysT 3LCCAPAC23.1%11734.9%
111CBJBeijing Capital AirlinesT 1LCCAPAC23.4%31147.6%
112CHBWest AirT 4LCCAPAC24.8%32341.0%
113JYH9 AirT 3LCCAPAC24.8%16541.9%
114VSVSCAT AirlinesT 3LCCAPAC29.1%6343.9%
115AMUAir MacauT 4LCCAPAC31.8%10054.4%
116CSZShenzhen AirlinesT 1LCCAPAC33.0%76048.4%
117EPADonghai AirlinesT 4LCCAPAC33.5%14553.5%
Region

Europe

While European airlines saw increased disruption volumes, they continue to have the lowest average ImPax Percentage among regions while only accounting for one fifth of disruptions worldwide.

77 Airlines | 39 LCC | 38 FSC

19.3%
Avg Total Disruption
23.4%
% Global Disruption
3.9%
Average ImPax
4.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I made an error when booking my flight and managed to find a telephone number with ease and call [Airline]. The customer service operator was patient, extremely helpful and sorted the problem straightaway. The flight itself was smooth and efficient and the team were very friendly and welcoming. The price was also very competitive, especially as this was a last minute decision.”

[Tier 1, FSC]

“I read a lot of negative reviews, but decided to try [airline] - both flights went great. If you pay for additional baggage, then you will not have any problems. Very clean planes, excellent on-board service. Sufficient distance between the seats. Some inconvenience is caused by non-reclining chairs, but on the other hand, no one is leaning on your lap.”

[Tier 1, LCC]

“Passengers complain about delays, mechanical issues, rude customer service, even bad food! None of this was true for us. I think people tend to leave bad reviews. Our flights were on time, we made all connections, staff were friendly, there were no hidden / additional fees. Food was delicious. All luggage accounted for. I am a very happy customer and would use [Airline] again.”

[Tier 2, LCC]

”You should be ashamed of yourselves, we are waiting at the airport now for this flight to leave, no news to why we are delayed they have said no cabin crew. Get this sorted there are small children, get this sorted ASAP. This is a review at 10.05am at 18.34, we still waiting”

[Tier 1, LCC]

“We had a delay of more than 3 hours. Communication from the service was a general email with no on location communication from the service, until we went searching. Under European law they needed to provide food for a delay of that length, however most airport shops required a voucher which was not provided, and would not accept the flight number. My sister had to search all over the airport until she found one shop still open but just about to close that would accept the flight number. The delay was an ordeal due to my back problems, when they finally had a flight for us it was at the opposite end of the airport to the number that had occasionally appeared and disappeared over the wait. The notice board kept pushing back our time little by little so we had to remain on alert the whole time checking for a boarding time. We were too sick after the ordeal the next day that we couldn't get up and had to cancel other engagements.”

[Tier 1, LCC]

“I have had the displeasure of flying with [Airline] on multiple occasions and compared to the few others I have used, [airline] is sub-standard at best. Each time I have flown with them, something has been wrong, from the in-flight entertainment not working, to pre-selected seats being changed with no refund, to flights being cancelled 2 hours AFTER the intended departure time. They avoid repaying whatever they can and do not uphold standards set by governing bodies. If at all avoidable, do not fly [airline].”

[Tier 1, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CCMAir CorsicaT 3FSCEurope0.4%112.2%
2TOMTUI AirwaysT 2LCCEurope0.6%35.5%
3JAFTui Fly BelgiumT 4LCCEurope0.8%36.4%
4IBEIberiaT 2FSCEurope1.0%2511.4%
5FPYPLAY AirlinesT 4LCCEurope1.1%27.4%
6IBSIberia ExpressT 4LCCEurope1.1%710.0%
7OVAAir Europa ExpressT 3LCCEurope1.5%510.0%
8TVSSmartwingsT 4LCCEurope1.5%59.0%
9SEHSky ExpressT 4LCCEurope1.6%1514.8%
10AEEAegean AirlinesT 2FSCEurope1.6%2023.7%
11ICEIcelandairT 3FSCEurope1.6%611.5%
12SASSAST 2FSCEurope1.8%4110.6%
13BRXBraathens Regional AirwaysT 3FSCEurope1.8%916.4%
14LOTLOT Polish AirlinesT 2FSCEurope1.8%1415.6%
15EWGEurowingsT 2LCCEurope1.8%3315.3%
16ITYITA AirwaysT 2FSCEurope2.0%3321.0%
17BELBrussels AirlinesT 2FSCEurope2.0%1818.3%
18PGTPegasus AirlinesT 1LCCEurope2.1%6019.4%
19EXSJet2.comT 2LCCEurope2.1%4113.1%
20OALOlympic AirT 4LCCEurope2.2%727.9%
21AUAAustrian AirlinesT 2FSCEurope2.2%3811.7%
22SDMRossiya AirlinesT 3LCCEurope2.2%2010.6%
23CFEBA CityFlyerT 3FSCEurope2.3%79.5%
24TUITUI AirwaysT 2LCCEurope2.3%1014.7%
25AFLAeroflotT 2FSCEurope2.3%447.5%
26ARTSmart LynxT 3LCCEurope2.4%611.1%
27EZSEasyJet SwitzerlandT 3LCCEurope2.4%1522.8%
28TVFTransavia FranceT 2LCCEurope2.5%4517.3%
29SXSSun ExpressT 3LCCEurope2.5%3117.9%
30CTNCroatia AirlinesT 3FSCEurope2.6%719.0%
31WUKWizz Air UKT 4LCCEurope2.7%1313.0%
32OCNDiscoverT 4FSCEurope2.7%425.5%
33RYSBuzzT 2LCCEurope2.7%4819.3%
34AEAAir EuropaT 3FSCEurope2.7%1914.3%
35BTIairBalticT 4FSCEurope2.8%3023.7%
36THYTurkish AirlinesT 1FSCEurope2.9%18913.2%
37JATAir SerbiaT 4FSCEurope2.9%1022.1%
38SBIS7 AirlinesT 2FSCEurope2.9%2116.3%
39VLGVueling AirlinesT 2LCCEurope3.0%9113.6%
40WZZWizz AirT 2LCCEurope3.4%9212.9%
41CFGCondorT 2FSCEurope3.5%2425.2%
42ASLAir SerbiaT 3FSCEurope3.5%1621.5%
43FINFinnairT 2FSCEurope3.5%7118.2%
44NWSNordwindT 4FSCEurope3.5%813.1%
45VOEVoloteaT 2LCCEurope3.6%2620.6%
46WMTWizz Air MaltaT 2LCCEurope3.6%8414.1%
47DLHLufthansaT 1FSCEurope3.7%21227.9%
48EFWBA Euroflyer dbaT 4FSCEurope3.8%1117.4%
49SWRSwissT 2FSCEurope3.8%6727.7%
50EJUeasyJet EuropeT 2LCCEurope4.0%10420.4%
51OAWHelveticT 4LCCEurope4.1%1330.1%
52NOZNorwegian Air ShuttleT 2FSCEurope4.1%6115.4%
53EINAer LingusT 2FSCEurope4.2%4318.2%
54AURAurigny Air Services Ltd.T 4FSCEurope4.3%117.4%
55NSZNorwegian Air SwedenT 3LCCEurope4.4%2523.1%
56ROTTAROMT 3FSCEurope4.4%1517.2%
57KLMKLMT 1FSCEurope4.8%16225.7%
58HOPHOP!T 2LCCEurope4.8%6718.2%
59LGLLuxairT 4LCCEurope4.8%828.0%
60EZYeasyJetT 1LCCEurope4.8%27521.7%
61BCIBlue IslandsT 4FSCEurope4.8%48.9%
62RYRRyanairT 1LCCEurope5.2%65029.4%
63LOGLoganairT 3FSCEurope5.4%3016.7%
64KLCKLM CityhopperT 2LCCEurope5.6%8324.1%
65TAPTAP Air PortugalT 2LCCEurope5.8%3638.8%
66DLAAir DolomitiT 3LCCEurope6.0%4138.2%
67TRATransaviaT 2LCCEurope6.1%4235.7%
68BCYCityjetT 3LCCEurope6.2%2926.8%
69AFRAir FranceT 1FSCEurope6.3%22224.8%
70BAWBritish AirwaysT 1FSCEurope6.5%28430.3%
71CLHLufthansa CitylineT 2FSCEurope6.7%8629.9%
72RUKRyanair UKT 3LCCEurope7.9%3332.0%
73PGAPortugaliaT 3LCCEurope8.8%2736.7%
74AERAer LingusT 3FSCEurope9.8%2621.4%
75STWSouthwindsT 4LCCEurope14.0%1421.9%
76SATSATA Air AcoresT 4FSCEurope14.3%3326.7%
77CBGGX AirlinesT 3LCCEurope20.7%10334.7%
Region

North America

North America’s disruption volumes cooled significantly by >30%. This resulted in a decrease of 1.9m passengers impacted by medium and major delays, and cancellations [ImPax] month-on-month.

36 Airlines | 18 LCC | 18 FSC

19.6%
Avg Total Disruption
21.9%
% Global Disruption
7.1%
ImPax
6.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I need to give a SHOUT OUT to the amazing flight crew on Friday flight to [destination]. My daughter was suffering from severe motion sickness and they were so helpful. Especially [attendant], they were there providing paper towels, water and multiple sick bags. She also gave me multiple tips for future flights which I will gladly book with [Airline].”

[Tier 2, LCC]

“What a great surprise! After several bad experiences with [Airline] in the past three years, my flight from [city] to [city] was a revelation. The Airbus compartments are far superior to those of Boeing, offering more comfort and better design, plus nice, big screens. The food was actually good, and beverage service and choice excellent.”

[Tier 1, FSC]

“I usually enjoy flying [Airline]. I always know what to expect. It's a no frills airline which does It's job well. I usually travel in the Big seat option, which is usually worth the money. Only had one bad experience a few years ago with a cancelled flight, but usually I am happy with their service.”

[Tier 2, LCC]

“[Airline] gifted me a terrible terrible experience. My flight got delayed 3hours and then it got delayed 2hours again. I had to rebook the whole flight because my final destination was outside of US and the following flight failed to meet the schedule. I was able to rebook flight in the [Airport] because that was the earliest one to depart tomorrow. Tragically, the flight got delayed AGAIN from 6am to 6pm. As a person who experienced this amount of delay for the first time, I reported the complaint and one of the agents gave me accessibility for the [lounge]. However, when I tried to enter the club, they said I don’t have an access. I explained my situation, but they said passenger can never get compensated with club accessibility with the delay problem. The long delay time and misinformation of the agent truly disappointed me. I strongly recommend not using this airline if you want to arrive in your destination on time”

[Tier 1, FSC]

“Get on the plane finally after 4 hour delay and then the captain comes on the intercom prior to taking off that ground crew forgot 52 bags and they needed more fuel. Will do everything I can in the future to avoid flying [Airline].”

[Tier 1, LCC]

“My flight was canceled at 1:30pm for a 5:30pm flight. With ZERO OPTIONS!!! This is now the second flight this year that [Airline] has cancelled on me with absolutely ZERO SOLUTION!!!! NOW I AM NOT GOING TO MAKE MY UNCLES FUNERAL!!!!! This is the WORST CUSTOMER SERVICE and absolutely ridiculous the way they handle a cancellation!!!!! DO NOT TRUST IN [Airline]! YOU ARE THE WORST EXPERIENCE FOR FIXING AN ISSUE THAT IS CLEARLY A PROBLEM!!! And they are not refunding any rewards I used to book my flight! So I WILL NEVER FLY [Airline] EVER AGAIN!!!!”

[Tier 2, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1BWACaribbean AirlinesT 4FSCNorth America1.3%310.3%
2PCOPacific Coastal AirlinesT 3LCCNorth America1.5%410.0%
3AMXAeroMexicoT 2FSCNorth America2.8%4611.1%
4SLIAeroMéxico ConnectT 3FSCNorth America3.1%2510.7%
5QXEHorizonT 4LCCNorth America3.3%1414.0%
6TSCAir TransatT 3FSCNorth America3.3%1914.6%
7SCXSun Country AirlinesT 3LCCNorth America3.5%2410.8%
8HALHawaiian AirlinesT 1FSCNorth America4.0%5115.0%
9WJAWestJetT 2LCCNorth America4.1%5917.6%
10PDTPiedmont AirlinesT 4FSCNorth America4.2%1713.7%
11DALDeltaT 1FSCNorth America4.9%77315.1%
12WENWestJet EncoreT 4LCCNorth America5.0%2816.2%
13DVRDivi Divi AirT 4FSCNorth America5.5%115.8%
14JZAJazzT 2LCCNorth America5.7%2919.8%
15SWASouthwestT 1LCCNorth America5.8%115921.3%
16EDVEndeavor AirT 2FSCNorth America5.8%6613.9%
17ASAAlaska AirlinesT 1FSCNorth America5.9%18820.6%
18AAYAllegiant AirT 2LCCNorth America6.1%9013.6%
19POEPorterT 3LCCNorth America6.1%4917.0%
20NKSSpiritT 1LCCNorth America6.7%25017.8%
21FLEFlairT 4LCCNorth America6.9%2326.6%
22ENYEnvoy AirT 3FSCNorth America7.3%10619.6%
23UALUnitedT 1FSCNorth America7.5%117420.3%
24ASHMesaT 2FSCNorth America8.0%9918.2%
25JIAPSA AirlinesT 2FSCNorth America8.2%9121.3%
26VTEContour AirlinesT 3FSCNorth America8.8%4416.2%
27AALAmerican AirlinesT 1FSCNorth America9.2%135523.1%
28JBUJetBlueT 1LCCNorth America9.3%36821.7%
29MXYBreeze AirwaysT 3LCCNorth America9.5%4323.1%
30ACAAir CanadaT 2FSCNorth America10.3%24428.6%
31BHSBahamasairT 4FSCNorth America10.5%1141.6%
32FFTFrontierT 2LCCNorth America12.5%14827.8%
33SILSilver AirwaysT 3LCCNorth America12.9%4326.3%
34ROUAir Canada RougeT 3LCCNorth America13.5%4528.7%
35AIEAir InuitT 3LCCNorth America13.5%7324.7%
36IWYInterCaribbean AirwaysT 4LCCNorth America20.3%2537.9%
Region

Middle East and Africa

Due to inclement weather every disruption metric for ME&A increased in April, resulting in a 50% rise in passengers impacted by medium and major delays, and cancellations [ImPax].

39 Airlines | 13 LCC | 26 FSC

21.7%
Avg Total Disruption
7.2%
% Global Disruption
6.4%
Average ImPax
2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I love [Airline]. My brother and I had to go on as UM (Unaccompanied Minors). This was because my parents passports had 5 months left until they expired and you had to have a minimum of 6, which we did not know. We however, had 3 years left, so we went on a UM. The staff on board and cabin crew were extremely nice with us and made sure we were comfortable, had plenty of food and were doing okay on the flight. We loved the range of movies and games on the in-flight entertainment and overall, my family and I thoroughly enjoyed this experience.”

[Tier 1, FSC]

“[Airline] has continuously provided excellent service. Kids enjoyed themselves well throughout the trip. The seats were roomier and more comfortable than one would have imagined for economy class. Everything went according to plan and the food was very good. I would definitely choose them over other airlines.”

[Tier 2, LCC]

“Travelling with a two-year-old made it necessary for us to have seats together on our return flight, which we had difficulty checking in online. Fortunately, the staff at check-in handled everything for us.”

[Tier 1, FSC]

“I had [Airline] on my bucket list since forever thinking that it's a well-established and reputable airline but I was so wrong. My flights were a total disappointment from the very start..first having issues with not receiving the e-ticket as ther were having some technical issues, then not getting my gluten-free meal, the service from flight attendants on board was also rather unprofessional and not what one would expect from the [Airline]. My flight back was delayed by 5 hours making me miss my connecting flight..we were given vouchers which doesn't even get you a coffee!!”

[Tier 1, FSC]

“My experience with [Airline] was utterly disappointing and frustrating. They blindsided us with an abrupt change to our flight schedule, shifting it from June 8th to June 9th with a mere three weeks' notice. This unforeseen alteration caused chaos as we scrambled to rearrange our hard-earned vacation days at our workplaces. The situation was exacerbated by unexpected expenses incurred as we sought assistance from an agency.”

[Tier 1, FSC]

“Original flight from [origin] was delayed and so the connecting flight in [destination] was changed, understandable, yes. But having paid for twin seats we were reallocated seats in separate rows of 3. And now they are refusing to refund our money. In addition, our suitcases were delayed. We were on a 11 day holiday to the [destination] and one of the suitcases arrived after 4 days and the other after 7 days. For a week we were on a lovely island in 33 degrees of heat with 1 change of clothes. We did buy some necessities at the most ridiculous price due to it being a remote isolated island but in the end we spent most of our holiday washing and drying the clothes we were standing up in. There were no updates from [Airline] as to progress during this time.”

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FADFlyadealT 4LCCME&A1.6%1110.1%
2FHYFreebirdT 4LCCME&A1.6%29.0%
3SKKASKY AirlinesT 4FSCME&A1.7%24.7%
4ETHEthiopian AirlinesT 2FSCME&A1.9%3911.3%
5LNKSouth African AirlinkT 2LCCME&A2.0%3312.1%
6RWDRwandAirT 4FSCME&A2.0%37.4%
7GBBGlobal AviationT 4FSCME&A2.0%57.5%
8AHYAzerbaijan AirlinesT 4FSCME&A2.3%710.2%
9OMAOman AirT 3FSCME&A2.6%1412.0%
10KACKuwait Airways CorporationT 3LCCME&A2.6%610.1%
11IRAIranAIRT 4FSCME&A2.9%411.0%
12SAASouth African AirwaysT 4FSCME&A2.9%216.2%
13UZBUzbekistan AirwaysT 3FSCME&A3.2%1721.1%
14IAWIraqi AirwaysT 4FSCME&A3.4%916.9%
15RAMRoyal Air MarocT 3FSCME&A4.1%4123.5%
16QTRQatar AirwaysT 1FSCME&A4.2%11721.2%
17DAHAir AlgerieT 3FSCME&A4.3%3919.6%
18SVASaudiaT 2FSCME&A4.5%7420.1%
19GFAGulf AirT 4FSCME&A4.6%2223.0%
20KNEFlynasT 2LCCME&A4.6%5023.2%
21VREAir Cote D'IvoireT 4FSCME&A4.8%321.5%
22KEMCemAirT 4LCCME&A5.0%418.8%
23MSCAir CairoT 3LCCME&A5.0%1819.4%
24OMSSalamAirT 4FSCME&A5.1%1624.5%
25JZRJazeera AirwaysT 3LCCME&A5.1%2119.8%
26UBGUS-Bangla AirlinesT 4LCCME&A5.1%1142.0%
27ETDEtihad AirwaysT 2FSCME&A5.2%7626.6%
28DTATAAG Angola AirlinesT 4FSCME&A6.3%518.2%
29RJARoyal JordanianT 3FSCME&A6.6%2716.3%
30IRMMahan AirT 4FSCME&A7.5%1916.1%
31ELYEl AlT 3FSCME&A8.5%4432.9%
32MSREgyptairT 2LCCME&A10.6%13738.8%
33ABYAir ArabiaT 4LCCME&A10.9%10243.8%
34FDBFlyDubaiT 2LCCME&A11.3%16334.7%
35UAEEmiratesT 1FSCME&A13.4%57534.2%
36KQAKenya AirwaysT 3FSCME&A13.7%8628.3%
37MAUAir MauritiusT 4FSCME&A17.0%2632.8%
38TARTunis AirT 4LCCME&A18.6%5042.9%
39KZRAir AstanaT 3FSCME&A29.9%19443.7%
Region

Latin America

LATAM saw a 20% decrease in overall disruptions this month, resulting in 160K Less passengers impacted by medium and major delays, and cancellations [ImPax].

20 Airlines | 12 LCC | 8 FSC

15.4%
Avg Total Disruption
4.1%
% Global Disruption
4.7%
Average ImPax
836k
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Good experience. I enjoyed the food and the entertainment on the way down to [destination]. What really made it for me when we missed our connection on the way home in [city]. Two wonderful attendants listened to our story and did their best to get us on a flight the next day when no one else Including [airline] couldn't care less (won’t be flying with them anytime soon) . Two [airline] employees went out of their way to get us home. And I will be forever grateful for them both. Thank you so much, we really appreciate it.”

[Tier 1, FSC]

“Super short flight from [city] to [city]. Everything went really well. Check in quickly, luggage came out quickly. Seat was comfortable for a short flight and we arrived early. Basically checked the box on everything for a short flight.”

[Tier 1, LCC]

“I found [airline] to be very comfortable for our flight to [destination]. Service was adequate and flight was smooth. In-flight entertainment is also very good. It is the only airline flying to [destination], but I would rate them higher than the several other airlines we flew in South America.”

[Tier 1, LCC]

”I urgently had to get back, as I have an aggressive form of cancer and have scans and appointments booked in. We arrived at the airport two hours beforehand, but the self check in wasn't working. We were at the check in desk for two hours, where the staff first could not figure out how to check in my partner (she has a German passport and an Australian partner visa, but they didn't know how to check her in with her German passport). After an hour they decided to call their supervisor, and - I cannot make this stuff up - began braiding one another's hair. They didn't try to call again for over 20 minutes, at which point the woman 'helping' us handed us over to someone else so that she could go to board her flight. Another 20 minutes later and the supervisor finally came, and said the issue now was the visa for our layover. Though my partner had a copy of the approved visa, the system wasn't accepting it. Apparently, the supervisor said, this happens all the time with this flight path - though they clearly haven't used that knowledge to find a solution. In the end, she said we couldn't board our flight, and would need to purchase all new tickets for our flights home. Furthermore, [Airline] wouldn't take responsibility, and wouldn't refund us for their system issue.”

[Tier 1, LCC]

“I originally booked my vacation with [Airline] however they changed the arrival time and I opted for a refund as the new travel arrangements no longer fit my schedule. It’s been more than three weeks since my refund was processed and I still have not received my money back, causing me to have to book another flight out of pocket. All the agents have told me is it might take an additional two weeks. I definitely would not recommend booking with [Airline] as their ability to adapt to situations is horrid and their policy on refund is absurd.”

[Tier 1, LCC]

“Crappiest airline ever! Tried to reschedule my flight on their website as I had made a mistake on the dates when booking, but it kept prompting errors after I chose the option. Called their hotline to try to resolve, but they put me on perpetual hold. When it finally got through, they spoke to me in Portuguese which I don’t understand. I asked to speak to an English speaking officer, they put me on hold again. When I finally got an English speaking officer, halfway through the case, the line got cut off. I tried calling in 4 times again, and the line got cut off every single time when I finally got to speak to an officer. Spent almost 4 hours on the phone but didn’t manage to get my problem resolved. Total waste of time and really frustrating!.”

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1LANLatamT 1FSCLATAM0.8%93.6%
2TGUTAG AirlinesT 4LCCLATAM1.0%17.7%
3GLOGol Transportes AereosT 1LCCLATAM1.3%3714.5%
4TAMLatam BrasilT 1FSCLATAM1.5%5014.5%
5RPBCopa Airlines ColumbiaT 4FSCLatam1.5%68.8%
6CMPCopa AirlinesT 2FSCLATAM1.7%348.5%
7BOVBoa BolivianaT 3FSCLATAM1.8%48.2%
8SKUSky AirlinesT 3LCCLatam2.4%1015.8%
9PTBVoepass Linhas AéreasT 4FSCLATAM3.2%415.8%
10ARGAerolineas ArgentinasT 2FSCLATAM3.8%4516.8%
11AVAAviancaT 1LCCLATAM4.2%12516.9%
12VOIVolarisT 1LCCLATAM4.3%2417.0%
13AZUAzul Brazilian AirlinesT 1FSCLATAM4.8%15115.4%
14LPELatam PerúT 3LCCLatam4.9%6515.0%
15LCTTAR AerolineasT 4LCCLATAM4.9%38.9%
16VIVVivaAerobusT 2LCCLATAM5.7%11323.0%
17LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM6.3%1118.9%
18SKXSky AirlineT 4LCCLATAM7.7%2622.1%
19ACNAzul ConectaT 4LCCLATAM15.2%4825.6%
20FBZFlybondiT 4LCCLATAM17.6%7031.6%
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