New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

April 2025
Go to Report


Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

April 2025


Quick Insights

LATAM Tier 2, 3 and 4 carriers had a >50% increase in cancellations, MoM. This was possibly used as a tactic to recalibrate schedules as all delay metrics simultaneously decreased for the same carriers. Europe >1.1m passengers qualified for compensation due to EU261, this month. European Power Outage Despite the power outage in Spain and Portugal grounding >500 flights, cancellations among European carriers decreased by 30% MoM. The fallout was evident in +40% increase in major (+3hrs) delays.
North America +5% decrease in flight volumes is consistent with the same decrease in disrupted passengers (400K LESS), compared to last month. Largely attributed to geopolitical tension, however, March to April in 2024 saw a similar decrease suggesting more seasonal trends at play. APAC Although most disruption metrics increased MoM, medium (1-3hr) delays increased the most, jumping 40% and impacting 2.8m MORE passengers compared to March. ME&A Tier 3 and 4 Carriers saw a 40% increase in cancellations impacting 20,000 more passengers compared to March.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | April 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1EZYeasyJetLCCEurope4.0%2.0%9
2RYRRyanairLCCEurope4.3%3.6%4
3IGOIndiGOLCCAPAC5.1%2.5%7
4SWASouthwestLCCNorth America6.1%4.2%1
5DALDeltaFSCNorth America6.4%3.0%3
6UALUnitedFSCNorth America7.4%2.7%5
7CCAAir ChinaFSCAPAC8.0%1.7%10
8CESChina EasternLCCAPAC8.2%2.8%6
9AALAmerican AirlinesFSCNorth America8.9%4.1%2
10CSNChina Southern AirlinesFSCAPAC9.1%2.3%8

Global Disruptions Overview

This month’s report analyses the disruption data of 294 airlines totalling 583,327 disrupted flights, across 2,897,450 planned flights, globally.

April 2025 saw a number of high profile aviation disruptions including the major Iberian outage that grounded 500 flights, turmoil in Newark that cancelled several hundred flights and has triggered plans to update systems over the coming years, and escalating tensions between India and Pakistan that has seen almost 30 airports pausing operations. Flight volumes have remained steady month-on-month, with a +15% in overall disrupted passengers.

294 Airlines | 161 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
583,327 54.2% LCC | 45.8% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
19.9% 21.4% LCC | 18.2% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
5.5% 6.3% LCC | 4.5% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
23.1m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.00.4%
2FPYPLAY AirlinesT 4LCCEurope0.5%1.52.9%
3CCMAir CorsicaT 3FSCEurope0.5%1.410.7%
4FHYFreebirdT 4LCCME&A0.6%1.24.6%
5SNJSolaseed AirT 3FSCAPAC0.6%1.118.0%
6SKYSkymarkT 3LCCAPAC0.7%4.715.1%
7AEZAeroitaliaT 4LCCEurope0.7%4.94.3%
8FDAFuji DreamT 3LCCAPAC0.7%2.35.5%
9JZRJazeera AirwaysT 3LCCME&A0.7%2.48.3%
10SFJStarFlyerT 3FSCAPAC0.7%3.512.1%
11OMSSalamAirT 4FSCME&A0.9%2.69.7%
12ANAAll NipponT 1FSCAPAC0.9%28.913.7%
13BCYCityjetT 3LCCEurope1.0%4.112.0%
14DLAAir DolomitiT 3LCCEurope1.0%8.114.1%
15ICEIcelandairT 3FSCEurope1.0%5.66.0%
16BRXBraathens Regional AirwaysT 3FSCEurope1.0%6.15.7%
17SZSScandinavian Airlines ConnectT 3LCCEurope1.1%7.68.9%
18MBUMarabu AirlinesT 4LCCEurope1.1%1.313.6%
19SEHSky ExpressT 4LCCEurope1.2%11.922.2%
20AUAAustrian AirlinesT 2FSCEurope1.2%18.410.4%
21JALJapan AirlinesT 1FSCAPAC1.2%46.117.7%
22TOMTUI AirwaysT 2LCCEurope1.2%8.08.1%
23AYNFlyarystanT 4LCCME&A1.2%7.210.9%
24FADFlyadealT 4LCCME&A1.2%10.914.9%
25SJXStarLuxT 4FSCAPAC1.2%5.415.8%
26JESJetSMARTT 4LCCLATAM1.3%4.515.2%
27CMPCopa AirlinesT 2FSCLATAM1.3%25.06.0%
28GBBGlobal AviationT 4FSCME&A1.3%3.85.5%
29CFGCondorT 2FSCEurope1.4%13.014.5%
30SASSAST 2FSCEurope1.4%38.310.3%
31TVFTransavia FranceT 2LCCEurope1.4%27.313.0%
32CFEBA CityFlyerT 3FSCEurope1.4%4.27.2%
33LOTLOT Polish AirlinesT 2FSCEurope1.4%12.417.9%
34EWGEurowingsT 2LCCEurope1.4%25.314.5%
35EINAer LingusT 2FSCEurope1.5%15.59.5%
36AKXANA WingsT 2FSCAPAC1.5%25.111.3%
37LOGLoganairT 3FSCEurope1.5%8.18.4%
38DWIArajet SAT 4LCCLATAM1.5%3.65.9%
39RWDRwandAirT 4FSCME&A1.5%2.28.9%
40DLHLufthansaT 1FSCEurope1.5%80.515.7%
41CLHLufthansa CitylineT 2FSCEurope1.5%11.311.9%
42HOPHOP!T 2LCCEurope1.6%20.011.3%
43KNEFlynasT 2LCCME&A1.6%17.015.8%
44NOZNorwegian Air ShuttleT 2FSCEurope1.6%20.89.4%
45CTNCroatia AirlinesT 3FSCEurope1.7%4.618.0%
46SXSSun ExpressT 3LCCEurope1.7%24.615.5%
47QTRQatar AirwaysT 1FSCME&A1.7%48.211.7%
48DVRDivi Divi AirT 4FSCNorth America1.7%0.710.5%
49NSZNorwegian Air SwedenT 3LCCEurope1.7%10.112.1%
50IAWIraqi AirwaysT 4FSCME&A1.7%4.311.5%
51OMAOman AirT 3FSCME&A1.8%8.811.0%
52EXSJet2.comT 2LCCEurope1.8%28.614.7%
53OCNDiscoverT 4FSCEurope1.9%4.318.6%
54SKUSky AirlinesT 3LCCLATAM1.9%8.712.2%
55TUITUI AirwaysT 2LCCEurope1.9%7.917.4%
56ITYITA AirwaysT 2FSCEurope2.0%31.819.0%
57LNELatam EcuadorT 4LCCLATAM2.0%5.27.1%
58VOZVirgin AustraliaT 2FSCAPAC2.0%30.413.3%
59KLMKLMT 1FSCEurope2.0%82.315.3%
60UAEEmiratesT 1FSCME&A2.0%88.918.5%
61LNKSouth African AirlinkT 2LCCME&A2.0%29.815.0%
62FJIFiji AirwaysT 3LCCAPAC2.1%1.419.8%
63ETDEtihad AirwaysT 2FSCME&A2.1%34.114.4%
64LANLatamT 1FSCLATAM2.1%25.97.5%
65TSCAir TransatT 3FSCNorth America2.1%10.812.6%
66IBEIberiaT 2FSCEurope2.1%39.015.4%
67WUKWizz Air UKT 4LCCEurope2.2%11.58.5%
68HKEHong Kong Express AirwaysT 4FSCAPAC2.2%13.319.7%
69BAWBritish AirwaysT 1FSCEurope2.2%95.813.8%
70RPBCopa Airlines ColumbiaT 4FSCLATAM2.2%5.511.5%
71AMXAeroMexicoT 2FSCNorth America2.3%38.910.9%
72KZRAir AstanaT 3FSCME&A2.3%9.721.4%
73FDBFlyDubaiT 2LCCME&A2.3%40.621.5%
74IRMMahan AirT 4FSCME&A2.3%6.96.5%
75THYTurkish AirlinesT 1FSCEurope2.4%160.014.3%
76TTWTigerair TaiwanT 4FSCAPAC2.4%5.624.2%
77IBSIberia ExpressT 4LCCEurope2.4%14.814.7%
78AHYAzerbaijan AirlinesT 4FSCME&A2.5%7.811.3%
79GFAGulf AirT 4FSCME&A2.5%12.316.3%
80WMTWizz Air MaltaT 2LCCEurope2.5%66.011.5%
81WZZWizz AirT 2LCCEurope2.5%71.111.1%
82RYSBuzzT 2LCCEurope2.5%43.518.0%
83JJAJeju AirT 3LCCAPAC2.5%21.723.5%
84KACKuwait Airways CorporationT 3LCCME&A2.5%5.211.6%
85ORCOriental Air BridgeT 4LCCAPAC2.6%4.79.9%
86SLIAeroMéxico ConnectT 3FSCNorth America2.6%17.711.5%
87KALKorean AirT 2FSCAPAC2.6%22.922.7%
88HALHawaiian AirlinesT 1FSCNorth America2.7%36.116.4%
89ASLAir SerbiaT 3FSCEurope2.7%11.822.1%
90ETHEthiopian AirlinesT 2FSCME&A2.8%62.418.2%
91VLGVueling AirlinesT 2LCCEurope2.8%80.514.8%
92FINFinnairT 2FSCEurope2.8%52.816.5%
93LAOLao AirlinesT 4FSCAPAC2.8%3.018.3%
94SVASaudiaT 1FSCME&A2.8%73.012.4%
95SWRSwissT 2FSCEurope2.8%41.122.9%
96VOEVoloteaT 2LCCEurope2.9%21.720.1%
97AVAAviancaT 1LCCLATAM2.9%83.210.8%
98SIASingapore AirlinesT 1FSCAPAC2.9%63.026.4%
99VIRVirgin AtlanticT 3FSCEurope2.9%15.711.6%
100JATJetSmartT 4LCCLATAM2.9%8.112.2%
101THAThai AirwaysT 3LCCAPAC3.0%42.830.1%
102ABYAir ArabiaT 4LCCME&A3.0%29.831.3%
103MMAMAIT 4FSCAPAC3.0%5.921.0%
104SAASouth African AirwaysT 4FSCME&A3.1%3.318.4%
105APJPeach AirlinesT 4LCCAPAC3.1%23.120.7%
106SCXSun Country AirlinesT 3LCCNorth America3.1%19.99.5%
107JAFTui Fly BelgiumT 4LCCEurope3.1%8.48.2%
108AKJAkasa AirT 4LCCAPAC3.1%47.29.6%
109GIAGaruda IndonesiaT 4FSCAPAC3.2%44.916.9%
110TRATransaviaT 2LCCEurope3.2%22.519.1%
111NBTNorse Atlantic AirwaysT 4LCCEurope3.2%3.516.0%
112EFWBA Euroflyer dbaT 4FSCEurope3.2%11.217.7%
113TVSSmartwingsT 4LCCEurope3.2%15.819.6%
114OALOlympic AirT 4LCCEurope3.3%14.226.4%
115QFAQantasT 1FSCAPAC3.3%129.212.8%
116GAPPAL ExpressT 4LCCAPAC3.3%27.011.2%
117CAICorendon AirlinesT 3FSCEurope3.3%8.88.0%
118TKJAjetT 3LCCEurope3.4%26.315.1%
119JJPJetstar JapanT 3LCCAPAC3.4%14.227.6%
120OAWHelveticT 4LCCEurope3.4%11.425.1%
121JSAJetstar AsiaT 4LCCAPAC3.4%8.520.7%
122QXEHorizonT 4LCCNorth America3.4%17.214.1%
123TAMLatam BrasilT 1FSCLATAM3.4%123.116.2%
124TWBT'way AirT 4FSCAPAC3.5%26.319.6%
125EVAEVA AirwaysT 3LCCAPAC3.5%55.323.4%
126BELBrussels AirlinesT 2FSCEurope3.5%36.017.3%
127GLOGol Transportes AereosT 1LCCLATAM3.5%106.315.0%
128UTYAlliance AirlinesT 2LCCAPAC3.6%7.211.6%
129LGLLuxairT 4LCCEurope3.6%6.127.0%
130SKKASKY AirlinesT 4FSCME&A3.6%4.221.2%
131UZBUzbekistan AirwaysT 3FSCME&A3.6%19.423.4%
132AEEAegean AirlinesT 2FSCEurope3.7%46.324.9%
133RJARoyal JordanianT 3FSCME&A3.8%14.37.6%
134KLCKLM CityhopperT 2LCCEurope3.8%1.414.0%
135AIQThai AirAsiaT 3LCCAPAC3.9%69.331.3%
136SDMRossiya AirlinesT 3LCCEurope3.9%45.213.5%
137CGNAir ChanganT 3LCCAPAC3.9%23.29.0%
138MDAMandarinT 3FSCAPAC3.9%19.723.3%
139VTAAir TahitiT 4FSCAPAC3.9%11.922.4%
140BTIairBalticT 4FSCEurope4.0%40.924.5%
141AWQIndonesia AirAsiaT 4LCCAPAC4.0%19.624.6%
142AARAsianaT 2FSCAPAC4.0%17.127.1%
143EZYeasyJetT 1LCCEurope4.0%247.521.1%
144AFLAeroflotT 2FSCEurope4.0%74.315.2%
145JTAJapan Trans AirT 3LCCAPAC4.1%14.724.4%
146LPELatam PerúT 3LCCLATAM4.1%57.518.2%
147JSTJetstarT 2LCCAPAC4.1%76.820.0%
148ASAAlaska AirlinesT 1FSCNorth America4.1%131.917.9%
149JACJapan Air CommuterT 3LCCAPAC4.1%21.414.7%
150AEAAir EuropaT 3FSCEurope4.1%30.116.5%
151WJAWestJetT 2LCCNorth America4.2%68.215.5%
152QLKQantasLinkT 2LCCAPAC4.2%42.512.9%
153RAMRoyal Air MarocT 3FSCME&A4.2%58.818.8%
154NWSNordwindT 4FSCEurope4.3%11.615.2%
155AZUAzul Brazilian AirlinesT 1FSCLATAM4.3%131.314.9%
156RYRRyanairT 1LCCEurope4.3%575.723.9%
157VOIVolarisT 1LCCLATAM4.3%27.718.4%
158ROTTAROMT 3FSCEurope4.3%14.718.1%
159SBIS7 AirlinesT 2FSCEurope4.4%44.821.8%
160CRKHong Kong AirlinesT 4FSCAPAC4.4%23.521.1%
161AFRAir FranceT 1FSCEurope4.5%160.922.3%
162NTHHokkaido Air SystemT 4FSCAPAC4.5%2.09.8%
163YZRSuparnaT 4FSCAPAC4.5%20.110.8%
164CALChina AirlinesT 3FSCAPAC4.6%59.326.4%
165ESREastar JetT 4LCCAPAC4.6%18.430.3%
166OVAAir Europa ExpressT 3LCCEurope4.6%5.221.2%
167FLEFlairT 4LCCNorth America4.6%15.719.1%
168VXPAveloT 4LCCNorth America4.7%12.911.8%
169CEBCebu PacificT 2LCCAPAC4.7%97.422.4%
170CCDDalian AirlinesT 3FSCAPAC4.7%22.210.8%
171BBCBiman BangladeshT 4FSCAPAC4.8%20.026.2%
172CPACathay PacificT 1FSCAPAC4.9%79.321.8%
173ALKSriLankan AirlinesT 3FSCAPAC5.0%12.728.8%
174IGOIndiGOT 1LCCAPAC5.1%448.821.0%
175TGUTAG AirlinesT 4LCCLATAM5.1%5.614.5%
176JNAJin AirT 3LCCAPAC5.1%42.733.1%
177BOVBoa BolivianaT 3FSCLATAM5.3%9.117.4%
178JBUJetBlueT 1LCCNorth America5.3%202.316.8%
179KNAKunming AirlinesT 4LCCAPAC5.3%46.115.5%
180BAVBamboo AirwaysT 4FSCAPAC5.3%8.924.5%
181PALPhilippine Air LinesT 3LCCAPAC5.4%31.817.1%
182AXBAir India ExpressT 3LCCAPAC5.5%126.021.1%
183QDAQingdao AirlinesT 3LCCAPAC5.6%24.818.3%
184VSVSCAT AirlinesT 3LCCAPAC5.6%16.228.1%
185VIVVivaAerobusT 2LCCLATAM5.6%128.021.7%
186ASHMesaT 2FSCNorth America5.7%69.714.2%
187ANZAir New ZealandT 1FSCAPAC5.7%130.321.2%
188BKPBangkokT 3FSCAPAC5.7%32.230.7%
189ARGAerolineas ArgentinasT 2FSCLATAM5.8%73.219.3%
190BCIBlue IslandsT 4FSCEurope5.9%4.613.4%
191QJEQantasLinkT 4LCCAPAC6.1%7.716.7%
192SWASouthwestT 1LCCNorth America6.1%1180.619.9%
193PGTPegasus AirlinesT 1LCCEurope6.1%193.923.9%
194DTATAAG Angola AirlinesT 4FSCME&A6.1%3.817.0%
195PDTPiedmont AirlinesT 4FSCNorth America6.2%31.916.7%
196PVLPAL AirlinesT 3LCCAPAC6.2%34.616.3%
197TGWScootT 3LCCAPAC6.2%65.840.2%
198OTCAir TravelT 4LCCAPAC6.3%15.024.5%
199RXARegional Express AirlinesT 3FSCAPAC6.3%33.323.3%
200POEPorterT 3LCCNorth America6.3%40.119.7%
201AURAurigny Air Services Ltd.T 4FSCEurope6.4%12.118.6%
202DALDeltaT 1FSCNorth America6.4%1025.417.8%
203RLHRuiliT 3LCCAPAC6.5%15.419.0%
204PCOPacific Coastal AirlinesT 3LCCNorth America6.5%12.819.6%
205CJXJiangxiT 4LCCAPAC6.5%20.218.4%
206UBGUS-Bangla AirlinesT 4LCCME&A6.6%14.839.0%
207MASMalaysia AirlinesT 2FSCAPAC6.7%72.432.3%
208NKSSpiritT 1LCCNorth America6.7%202.216.8%
209CTVCitilink IndonesiaT 3LCCAPAC6.7%65.229.1%
210TLMThai Lion AirT 4LCCAPAC6.7%47.138.5%
211HBHHebei AirlinesT 4LCCAPAC6.8%34.420.8%
212ROUAir Canada RougeT 3LCCNorth America6.9%18.619.2%
213TVJThai Vietjet AirT 4LCCAPAC6.9%38.633.8%
214STWSouthwindsT 4LCCEurope7.0%9.020.9%
215ACAAir CanadaT 2FSCNorth America7.1%179.921.4%
216LKELucky AirT 3LCCAPAC7.1%67.620.7%
217MXYBreeze AirwaysT 3LCCNorth America7.1%44.717.7%
218AAYAllegiant AirT 2LCCNorth America7.1%123.119.8%
219MSREgyptairT 2LCCME&A7.1%89.233.0%
220JZAJazzT 2LCCNorth America7.1%34.018.8%
221ELYEl AlT 3FSCME&A7.1%45.632.6%
222CGZColorful GuizhouT 3LCCAPAC7.2%36.418.8%
223SDGStarAirT 4FSCAPAC7.2%7.417.5%
224CSHShanghai AirlinesT 1FSCAPAC7.3%91.925.6%
225TAPTAP Air PortugalT 2LCCEurope7.3%56.434.7%
226UALUnitedT 1FSCNorth America7.4%1192.318.8%
227CUHUrumqi AirT 4LCCAPAC7.5%17.820.2%
228OKAOkay AirwaysT 3LCCAPAC7.6%39.323.3%
229ENYEnvoy AirT 3FSCNorth America7.6%133.420.3%
230CSCSichuan AirlinesT 1LCCAPAC7.7%226.226.3%
231AICAir IndiaT 2FSCAPAC7.7%294.826.3%
232CDCZhejiang LoongT 2LCCAPAC7.8%81.017.6%
233IRAIranAIRT 4FSCME&A7.8%9.917.8%
234DKHJuneyao AirlinesT 2LCCAPAC7.9%208.823.9%
235CHBWest AirT 4LCCAPAC7.9%106.623.8%
236WENWestJet EncoreT 4LCCNorth America8.0%51.020.5%
237CCAAir ChinaT 1FSCAPAC8.0%668.018.7%
238CNMAir China Inner MongoliaT 4LCCAPAC8.0%17.516.2%
239MAUAir MauritiusT 4FSCME&A8.1%12.824.4%
240CUAChina United AirlinesT 2LCCAPAC8.1%33.822.8%
241CESChina EasternT 1LCCAPAC8.2%762.522.7%
242CBJBeijing Capital AirlinesT 1LCCAPAC8.3%98.227.6%
243JYH9 AirT 3LCCAPAC8.4%58.523.8%
244PIAPakistan International AirlinesT 3FSCAPAC8.4%35.624.7%
245AERAer LingusT 3FSCEurope8.5%24.024.5%
246FZAFuzhou AirlinesT 4LCCAPAC8.5%20.826.1%
247KEMCemAirT 4LCCME&A8.7%4.724.8%
248TBATibet AirlinesT 3LCCAPAC8.7%27.028.8%
249AALAmerican AirlinesT 1FSCNorth America8.9%1326.822.9%
250ARTSmart LynxT 3LCCEurope8.9%35.029.3%
251AMUAir MacauT 4LCCAPAC9.0%27.530.5%
252AXMAirAsiaT 1LCCAPAC9.0%219.028.9%
253BWACaribbean AirlinesT 4FSCNorth America9.1%25.220.8%
254CSNChina Southern AirlinesT 1FSCAPAC9.1%901.820.1%
255MWGMASwingsT 4LCCAPAC9.1%35.623.6%
256VTEContour AirlinesT 3FSCNorth America9.2%46.517.4%
257CDGShandong AirlinesT 1LCCAPAC9.2%217.125.5%
258CQHSpring AirlinesT 2LCCAPAC9.2%213.824.7%
259UEAChengdu AirlinesT 2LCCAPAC9.3%102.427.3%
260EDVEndeavor AirT 2FSCNorth America9.7%128.322.5%
261CHHHainan AirlinesT 1FSCAPAC9.9%336.520.7%
262RUKRyanair UKT 3LCCEurope9.9%40.533.8%
263CXAXiamenAirT 1LCCAPAC10.1%299.427.9%
264GCRTianjin AirlinesT 2FSCAPAC10.2%172.726.9%
265HVNVietnam AirlinesT 2LCCAPAC10.4%227.036.4%
266HXAChina Express AirlinesT 2LCCAPAC10.5%152.529.0%
267CBGGX AirlinesT 3LCCEurope10.8%49.027.6%
268FFTFrontierT 2LCCNorth America10.8%126.926.1%
269EPADonghai AirlinesT 4LCCAPAC11.6%52.731.8%
270XAXAirAsia XT 3LCCAPAC12.0%29.326.9%
271JIAPSA AirlinesT 2FSCNorth America12.0%153.325.8%
272VREAir Cote D'IvoireT 4FSCME&A12.2%9.929.8%
273CSZShenzhen AirlinesT 1LCCAPAC12.5%268.725.7%
274PGAPortugaliaT 3LCCEurope12.8%42.141.9%
275FBZFlybondiT 4LCCLATAM13.4%56.922.6%
276DAHAir AlgerieT 3FSCME&A13.7%143.137.2%
277BHSBahamasairT 4FSCNorth America14.0%13.546.1%
278SILSilver AirwaysT 3LCCNorth America14.2%34.325.5%
279SATSATA Air AcoresT 4FSCEurope15.0%36.439.5%
280MSCAir CairoT 3LCCME&A15.0%65.937.0%
281KQAKenya AirwaysT 3FSCME&A15.3%82.730.7%
282OTTOTT AirlinesT 4FSCAPAC15.8%48.229.4%
283AIEAir InuitT 3LCCNorth America16.3%82.027.5%
284WONWings AbadiT 3LCCAPAC16.3%23.533.8%
285MXDMalindo AirT 3LCCAPAC16.7%57.144.0%
286ACNAzul ConectaT 4LCCLATAM17.0%37.329.3%
287LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A17.4%23.421.0%
288SJVSuper Air JetT 3LCCAPAC18.6%217.944.5%
289SEJSpiceJetT 2LCCAPAC20.1%135.436.9%
290IWYInterCaribbean AirwaysT 4LCCNorth America22.3%25.444.3%
291VJCVietJet AirT 2LCCAPAC24.6%635.450.2%
292TARTunis AirT 4LCCME&A25.8%59.753.8%
293BTKBatik AirT 2FSCAPAC26.5%258.745.5%
294LNILion AirT 2LCCAPAC39.1%583.554.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

April saw increased disruption metrics in every delay category and cancellations compared to March. There was a similar trend in 2024 but rising tensions between India and Pakistan have certainly contributed, putting pressure on regional airport operations and airspace restrictions.

115 Airlines | 72 LCC | 43 FSC

23.3%
Avg Total Disruption
39.1%
% Global Disruption
6.7%
Average ImPax
10.9m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I have travelled on [Airline] a few times in the last 10 years, however this is my first time in [Airline] economy class for a while. Despite the obvious differences between Prem Eco / Business and Economy the service was still top notch. Food was great, good entertainment was available. But the personal service that the flight crew provide is second to none.”

[Tier 1, FSC]

“I had a good impression of [Airline] until I tried to fly from [city] to [city] for connecting flights. First, the airline wouldn’t allow my carry on (though they had allowed it before on other flights). Then, they wouldn’t issue me boarding passes for the 2 connecting flights on [other airline]. The reason for their refusal was that [other airline] was a “budget airline.” These refusals caused me distress at [airport].”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.00.4%
2SNJSolaseed AirT 3FSCAPAC0.6%1.118.0%
3SKYSkymarkT 3LCCAPAC0.7%4.715.1%
4FDAFuji DreamT 3LCCAPAC0.7%2.35.5%
5SFJStarFlyerT 3FSCAPAC0.7%3.512.1%
6ANAAll NipponT 1FSCAPAC0.9%28.913.7%
7JALJapan AirlinesT 1FSCAPAC1.2%46.117.7%
8SJXStarLuxT 4FSCAPAC1.2%5.415.8%
9AKXANA WingsT 2FSCAPAC1.5%25.111.3%
10VOZVirgin AustraliaT 2FSCAPAC2.0%30.413.3%
11FJIFiji AirwaysT 3LCCAPAC2.1%1.419.8%
12HKEHong Kong Express AirwaysT 4FSCAPAC2.2%13.319.7%
13TTWTigerair TaiwanT 4FSCAPAC2.4%5.624.2%
14JJAJeju AirT 3LCCAPAC2.5%21.723.5%
15ORCOriental Air BridgeT 4LCCAPAC2.6%4.79.9%
16KALKorean AirT 2FSCAPAC2.6%22.922.7%
17LAOLao AirlinesT 4FSCAPAC2.8%3.018.3%
18SIASingapore AirlinesT 1FSCAPAC2.9%63.026.4%
19THAThai AirwaysT 3LCCAPAC3.0%42.830.1%
20MMAMAIT 4FSCAPAC3.0%5.921.0%
21APJPeach AirlinesT 4LCCAPAC3.1%23.120.7%
22AKJAkasa AirT 4LCCAPAC3.1%47.29.6%
23GIAGaruda IndonesiaT 4FSCAPAC3.2%44.916.9%
24QFAQantasT 1FSCAPAC3.3%129.212.8%
25GAPPAL ExpressT 4LCCAPAC3.3%27.011.2%
26JJPJetstar JapanT 3LCCAPAC3.4%14.227.6%
27JSAJetstar AsiaT 4LCCAPAC3.4%8.520.7%
28TWBT'way AirT 4FSCAPAC3.5%26.319.6%
29EVAEVA AirwaysT 3LCCAPAC3.5%55.323.4%
30UTYAlliance AirlinesT 2LCCAPAC3.6%7.211.6%
31AIQThai AirAsiaT 3LCCAPAC3.9%69.331.3%
32CGNAir ChanganT 3LCCAPAC3.9%23.29.0%
33MDAMandarinT 3FSCAPAC3.9%19.723.3%
34VTAAir TahitiT 4FSCAPAC3.9%11.922.4%
35AWQIndonesia AirAsiaT 4LCCAPAC4.0%19.624.6%
36AARAsianaT 2FSCAPAC4.0%17.127.1%
37JTAJapan Trans AirT 3LCCAPAC4.1%14.724.4%
38JSTJetstarT 2LCCAPAC4.1%76.820.0%
39JACJapan Air CommuterT 3LCCAPAC4.1%21.414.7%
40QLKQantasLinkT 2LCCAPAC4.2%42.512.9%
41CRKHong Kong AirlinesT 4FSCAPAC4.4%23.521.1%
42NTHHokkaido Air SystemT 4FSCAPAC4.5%2.09.8%
43YZRSuparnaT 4FSCAPAC4.5%20.110.8%
44CALChina AirlinesT 3FSCAPAC4.6%59.326.4%
45ESREastar JetT 4LCCAPAC4.6%18.430.3%
46CEBCebu PacificT 2LCCAPAC4.7%97.422.4%
47CCDDalian AirlinesT 3FSCAPAC4.7%22.210.8%
48BBCBiman BangladeshT 4FSCAPAC4.8%20.026.2%
49CPACathay PacificT 1FSCAPAC4.9%79.321.8%
50ALKSriLankan AirlinesT 3FSCAPAC5.0%12.728.8%
51IGOIndiGOT 1LCCAPAC5.1%448.821.0%
52JNAJin AirT 3LCCAPAC5.1%42.733.1%
53KNAKunming AirlinesT 4LCCAPAC5.3%46.115.5%
54BAVBamboo AirwaysT 4FSCAPAC5.3%8.924.5%
55PALPhilippine Air LinesT 3LCCAPAC5.4%31.817.1%
56AXBAir India ExpressT 3LCCAPAC5.5%126.021.1%
57QDAQingdao AirlinesT 3LCCAPAC5.6%24.818.3%
58VSVSCAT AirlinesT 3LCCAPAC5.6%16.228.1%
59ANZAir New ZealandT 1FSCAPAC5.7%130.321.2%
60BKPBangkokT 3FSCAPAC5.7%32.230.7%
61QJEQantasLinkT 4LCCAPAC6.1%7.716.7%
62PVLPAL AirlinesT 3LCCAPAC6.2%34.616.3%
63TGWScootT 3LCCAPAC6.2%65.840.2%
64OTCAir TravelT 4LCCAPAC6.3%15.024.5%
65RXARegional Express AirlinesT 3FSCAPAC6.3%33.323.3%
66RLHRuiliT 3LCCAPAC6.5%15.419.0%
67CJXJiangxiT 4LCCAPAC6.5%20.218.4%
68MASMalaysia AirlinesT 2FSCAPAC6.7%72.432.3%
69CTVCitilink IndonesiaT 3LCCAPAC6.7%65.229.1%
70TLMThai Lion AirT 4LCCAPAC6.7%47.138.5%
71HBHHebei AirlinesT 4LCCAPAC6.8%34.420.8%
72TVJThai Vietjet AirT 4LCCAPAC6.9%38.633.8%
73LKELucky AirT 3LCCAPAC7.1%67.620.7%
74CGZColorful GuizhouT 3LCCAPAC7.2%36.418.8%
75SDGStarAirT 4FSCAPAC7.2%7.417.5%
76CSHShanghai AirlinesT 1FSCAPAC7.3%91.925.6%
77CUHUrumqi AirT 4LCCAPAC7.5%17.820.2%
78OKAOkay AirwaysT 3LCCAPAC7.6%39.323.3%
79CSCSichuan AirlinesT 1LCCAPAC7.7%226.226.3%
80AICAir IndiaT 2FSCAPAC7.7%294.826.3%
81CDCZhejiang LoongT 2LCCAPAC7.8%81.017.6%
82DKHJuneyao AirlinesT 2LCCAPAC7.9%208.823.9%
83CHBWest AirT 4LCCAPAC7.9%106.623.8%
84CCAAir ChinaT 1FSCAPAC8.0%668.018.7%
85CNMAir China Inner MongoliaT 4LCCAPAC8.0%17.516.2%
86CUAChina United AirlinesT 2LCCAPAC8.1%33.822.8%
87CESChina EasternT 1LCCAPAC8.2%762.522.7%
88CBJBeijing Capital AirlinesT 1LCCAPAC8.3%98.227.6%
89JYH9 AirT 3LCCAPAC8.4%58.523.8%
90PIAPakistan International AirlinesT 3FSCAPAC8.4%35.624.7%
91FZAFuzhou AirlinesT 4LCCAPAC8.5%20.826.1%
92TBATibet AirlinesT 3LCCAPAC8.7%27.028.8%
93AMUAir MacauT 4LCCAPAC9.0%27.530.5%
94AXMAirAsiaT 1LCCAPAC9.0%219.028.9%
95CSNChina Southern AirlinesT 1FSCAPAC9.1%901.820.1%
96MWGMASwingsT 4LCCAPAC9.1%35.623.6%
97CDGShandong AirlinesT 1LCCAPAC9.2%217.125.5%
98CQHSpring AirlinesT 2LCCAPAC9.2%213.824.7%
99UEAChengdu AirlinesT 2LCCAPAC9.3%102.427.3%
100CHHHainan AirlinesT 1FSCAPAC9.9%336.520.7%
101CXAXiamenAirT 1LCCAPAC10.1%299.427.9%
102GCRTianjin AirlinesT 2FSCAPAC10.2%172.726.9%
103HVNVietnam AirlinesT 2LCCAPAC10.4%227.036.4%
104HXAChina Express AirlinesT 2LCCAPAC10.5%152.529.0%
105EPADonghai AirlinesT 4LCCAPAC11.6%52.731.8%
106XAXAirAsia XT 3LCCAPAC12.0%29.326.9%
107CSZShenzhen AirlinesT 1LCCAPAC12.5%268.725.7%
108OTTOTT AirlinesT 4FSCAPAC15.8%48.229.4%
109WONWings AbadiT 3LCCAPAC16.3%23.533.8%
110MXDMalindo AirT 3LCCAPAC16.7%57.144.0%
111SJVSuper Air JetT 3LCCAPAC18.6%217.944.5%
112SEJSpiceJetT 2LCCAPAC20.1%135.436.9%
113VJCVietJet AirT 2LCCAPAC24.6%635.450.2%
114BTKBatik AirT 2FSCAPAC26.5%258.745.5%
115LNILion AirT 2LCCAPAC39.1%583.554.2%
Region

Europe

Consistent with ongoing labour disputes, a power outage in Spain and Portugal, and a 11% increase in flight volumes since last month, Europe’s ImPax Percentage only increased by 10% - and still remains the lowest worldwide. This was largely due to +40% increases in medium (1-3hrs) and major (+3hrs) delays among Tier 1 and Tier 2 carriers.

81 Airlines | 42 LCC | 39 FSC

16.9%
Avg Total Disruption
21.9%
% Global Disruption
3.3%
Average ImPax
3.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“An older lady was upset on boarding because she had left her phone charging in the airport restaurant. She actually went into the cockpit to tell the pilots. Fair play to the airline, they went out to the ground staff who radio contacted inside staff who found the phone and brought it out to the plane. That goes above and beyond customer service.”

[Tier 2, FSC]

“I’ve been travelling since my early 20’s and never have I ever experienced such awfulness in one journey. A catalog of incompetencies before even leaving the country. Every opportunity to swindle money from passengers they will do it. [Airline] staff were inconsistent on policy, committed to making passengers miserable and they have a system that magically makes your pre-paid luggage disappear from their system - scammers trying to get more money out of you charge you extra fees at every given chance. I will never travel with [Airline] again.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FPYPLAY AirlinesT 4LCCEurope0.5%1.52.9%
2CCMAir CorsicaT 3FSCEurope0.5%1.410.7%
3AEZAeroitaliaT 4LCCEurope0.7%4.94.3%
4BCYCityjetT 3LCCEurope1.0%4.112.0%
5DLAAir DolomitiT 3LCCEurope1.0%8.114.1%
6ICEIcelandairT 3FSCEurope1.0%5.66.0%
7BRXBraathens Regional AirwaysT 3FSCEurope1.0%6.15.7%
8SZSScandinavian Airlines ConnectT 3LCCEurope1.1%7.68.9%
9MBUMarabu AirlinesT 4LCCEurope1.1%1.313.6%
10SEHSky ExpressT 4LCCEurope1.2%11.922.2%
11AUAAustrian AirlinesT 2FSCEurope1.2%18.410.4%
12TOMTUI AirwaysT 2LCCEurope1.2%8.08.1%
13CFGCondorT 2FSCEurope1.4%13.014.5%
14SASSAST 2FSCEurope1.4%38.310.3%
15TVFTransavia FranceT 2LCCEurope1.4%27.313.0%
16CFEBA CityFlyerT 3FSCEurope1.4%4.27.2%
17LOTLOT Polish AirlinesT 2FSCEurope1.4%12.417.9%
18EWGEurowingsT 2LCCEurope1.4%25.314.5%
19EINAer LingusT 2FSCEurope1.5%15.59.5%
20LOGLoganairT 3FSCEurope1.5%8.18.4%
21DLHLufthansaT 1FSCEurope1.5%80.515.7%
22CLHLufthansa CitylineT 2FSCEurope1.5%11.311.9%
23HOPHOP!T 2LCCEurope1.6%20.011.3%
24NOZNorwegian Air ShuttleT 2FSCEurope1.6%20.89.4%
25CTNCroatia AirlinesT 3FSCEurope1.7%4.618.0%
26SXSSun ExpressT 3LCCEurope1.7%24.615.5%
27NSZNorwegian Air SwedenT 3LCCEurope1.7%10.112.1%
28EXSJet2.comT 2LCCEurope1.8%28.614.7%
29OCNDiscoverT 4FSCEurope1.9%4.318.6%
30TUITUI AirwaysT 2LCCEurope1.9%7.917.4%
31ITYITA AirwaysT 2FSCEurope2.0%31.819.0%
32KLMKLMT 1FSCEurope2.0%82.315.3%
33IBEIberiaT 2FSCEurope2.1%39.015.4%
34WUKWizz Air UKT 4LCCEurope2.2%11.58.5%
35BAWBritish AirwaysT 1FSCEurope2.2%95.813.8%
36THYTurkish AirlinesT 1FSCEurope2.4%160.014.3%
37IBSIberia ExpressT 4LCCEurope2.4%14.814.7%
38WMTWizz Air MaltaT 2LCCEurope2.5%66.011.5%
39WZZWizz AirT 2LCCEurope2.5%71.111.1%
40RYSBuzzT 2LCCEurope2.5%43.518.0%
41ASLAir SerbiaT 3FSCEurope2.7%11.822.1%
42VLGVueling AirlinesT 2LCCEurope2.8%80.514.8%
43FINFinnairT 2FSCEurope2.8%52.816.5%
44SWRSwissT 2FSCEurope2.8%41.122.9%
45VOEVoloteaT 2LCCEurope2.9%21.720.1%
46VIRVirgin AtlanticT 3FSCEurope2.9%15.711.6%
47JAFTui Fly BelgiumT 4LCCEurope3.1%8.48.2%
48TRATransaviaT 2LCCEurope3.2%22.519.1%
49NBTNorse Atlantic AirwaysT 4LCCEurope3.2%3.516.0%
50EFWBA Euroflyer dbaT 4FSCEurope3.2%11.217.7%
51TVSSmartwingsT 4LCCEurope3.2%15.819.6%
52OALOlympic AirT 4LCCEurope3.3%14.226.4%
53CAICorendon AirlinesT 3FSCEurope3.3%8.88.0%
54TKJAjetT 3LCCEurope3.4%26.315.1%
55OAWHelveticT 4LCCEurope3.4%11.425.1%
56BELBrussels AirlinesT 2FSCEurope3.5%36.017.3%
57LGLLuxairT 4LCCEurope3.6%6.127.0%
58AEEAegean AirlinesT 2FSCEurope3.7%46.324.9%
59KLCKLM CityhopperT 2LCCEurope3.8%1.414.0%
60SDMRossiya AirlinesT 3LCCEurope3.9%45.213.5%
61BTIairBalticT 4FSCEurope4.0%40.924.5%
62EZYeasyJetT 1LCCEurope4.0%247.521.1%
63AFLAeroflotT 2FSCEurope4.0%74.315.2%
64AEAAir EuropaT 3FSCEurope4.1%30.116.5%
65NWSNordwindT 4FSCEurope4.3%11.615.2%
66RYRRyanairT 1LCCEurope4.3%575.723.9%
67ROTTAROMT 3FSCEurope4.3%14.718.1%
68SBIS7 AirlinesT 2FSCEurope4.4%44.821.8%
69AFRAir FranceT 1FSCEurope4.5%160.922.3%
70OVAAir Europa ExpressT 3LCCEurope4.6%5.221.2%
71BCIBlue IslandsT 4FSCEurope5.9%4.613.4%
72PGTPegasus AirlinesT 1LCCEurope6.1%193.923.9%
73AURAurigny Air Services Ltd.T 4FSCEurope6.4%12.118.6%
74STWSouthwindsT 4LCCEurope7.0%9.020.9%
75TAPTAP Air PortugalT 2LCCEurope7.3%56.434.7%
76AERAer LingusT 3FSCEurope8.5%24.024.5%
77ARTSmart LynxT 3LCCEurope8.9%35.029.3%
78RUKRyanair UKT 3LCCEurope9.9%40.533.8%
79CBGGX AirlinesT 3LCCEurope10.8%49.027.6%
80PGAPortugaliaT 3LCCEurope12.8%42.141.9%
81SATSATA Air AcoresT 4FSCEurope15.0%36.439.5%
Region

North America

Despite a systems failure in Newark that sparked widespread delays and cancelations, every disruption metric including medium (1-3hr) and major (+3hr) delays and cancellations decreased since March resulting in a +5% decrease in disrupted passengers (400K less).

37 Airlines | 19 LCC | 18 FSC

19.6%
Avg Total Disruption
24.4%
% Global Disruption
7.3%
ImPax
6.9m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our [Airline] flight was delayed for over three hours, during which we spent quite a bit of time on the plane, waiting on catering and a maintenance clearance. Despite the inconvenience, the communication and hospitality provided by the crew completely transformed the experience - especially [air hostess]. Her professionalism stood out from the start. She remained calm, composed, and genuinely empathetic throughout, never once showing frustration. Her positive attitude helped put everyone at ease and made the delay far more bearable.”

[Tier 1, LCC]

“This was supposed to be the trip of a lifetime. The flight was cancelled by [airline] with no warning and no reason on the day of the trip. They let the flight before ours go, but for unexplained reasons, not mechanical, no other delays, [Airline] cancelled and offered to rebook 4 DAYS later. Who has that kind of leisure time? They should have their license to operate revoked..”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.7%0.710.5%
2TSCAir TransatT 3FSCNorth America2.1%10.812.6%
3AMXAeroMexicoT 2FSCNorth America2.3%38.910.9%
4SLIAeroMéxico ConnectT 3FSCNorth America2.6%17.711.5%
5HALHawaiian AirlinesT 1FSCNorth America2.7%36.116.4%
6SCXSun Country AirlinesT 3LCCNorth America3.1%19.99.5%
7QXEHorizonT 4LCCNorth America3.4%17.214.1%
8ASAAlaska AirlinesT 1FSCNorth America4.1%131.917.9%
9WJAWestJetT 2LCCNorth America4.2%68.215.5%
10FLEFlairT 4LCCNorth America4.6%15.719.1%
11VXPAveloT 4LCCNorth America4.7%12.911.8%
12JBUJetBlueT 1LCCNorth America5.3%202.316.8%
13ASHMesaT 2FSCNorth America5.7%69.714.2%
14SWASouthwestT 1LCCNorth America6.1%1180.619.9%
15PDTPiedmont AirlinesT 4FSCNorth America6.2%31.916.7%
16POEPorterT 3LCCNorth America6.3%40.119.7%
17DALDeltaT 1FSCNorth America6.4%1025.417.8%
18PCOPacific Coastal AirlinesT 3LCCNorth America6.5%12.819.6%
19NKSSpiritT 1LCCNorth America6.7%202.216.8%
20ROUAir Canada RougeT 3LCCNorth America6.9%18.619.2%
21ACAAir CanadaT 2FSCNorth America7.1%179.921.4%
22MXYBreeze AirwaysT 3LCCNorth America7.1%44.717.7%
23AAYAllegiant AirT 2LCCNorth America7.1%123.119.8%
24JZAJazzT 2LCCNorth America7.1%34.018.8%
25UALUnitedT 1FSCNorth America7.4%1192.318.8%
26ENYEnvoy AirT 3FSCNorth America7.6%133.420.3%
27WENWestJet EncoreT 4LCCNorth America8.0%51.020.5%
28AALAmerican AirlinesT 1FSCNorth America8.9%1326.822.9%
29BWACaribbean AirlinesT 4FSCNorth America9.1%25.220.8%
30VTEContour AirlinesT 3FSCNorth America9.2%46.517.4%
31EDVEndeavor AirT 2FSCNorth America9.7%128.322.5%
32FFTFrontierT 2LCCNorth America10.8%126.926.1%
33JIAPSA AirlinesT 2FSCNorth America12.0%153.325.8%
34BHSBahamasairT 4FSCNorth America14.0%13.546.1%
35SILSilver AirwaysT 3LCCNorth America14.2%34.325.5%
36AIEAir InuitT 3LCCNorth America16.3%82.027.5%
37IWYInterCaribbean AirwaysT 4LCCNorth America22.3%25.444.3%
Region

Middle East and Africa

Flight volumes were stable compared to March, but an increase in every disruption metric including major (+3hr) delays and cancellations was largely due to the performance of Tier 3 and 4 airlines.

41 Airlines | 15 LCC | 26 FSC

19.5%
Avg Total Disruption
6.8%
% Global Disruption
5.2%
Average ImPax
1.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Booked a last minute flight from [city] to [city], wasn't expecting much - however [airline] impressed! Flew on one of their newer A320 Neos, online check in via their app was a straight forward process! Boarding in [city] was slow, however once onboard the crew were charming, cabin clean and seats comfortable for a short flight. I also liked that their carry-on allowance was 10kg. I would definitely use [airline] again.”

[Tier 1, LCC]

“[Airline] scammed us by forcing extra fees because we didn’t check in online as we had no luggage. On top of that, my sister was charged an additional fee just for adding a suitcase after the initial booking, which was done a full month before the travel date. This company takes advantage of travelers with hidden costs and unfair policies. Avoid them if you want a smooth and honest travel experience.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.6%1.24.6%
2JZRJazeera AirwaysT 3LCCME&A0.7%2.48.3%
3OMSSalamAirT 4FSCME&A0.9%2.69.7%
4AYNFlyArystanT 4LCCME&A1.2%7.210.9%
5FADFlyadealT 4LCCME&A1.2%10.914.9%
6GBBGlobal AviationT 4FSCME&A1.3%3.85.5%
7RWDRwandAirT 4FSCME&A1.5%2.28.9%
8KNEFlynasT 2LCCME&A1.6%17.015.8%
9QTRQatar AirwaysT 1FSCME&A1.7%48.211.7%
10IAWIraqi AirwaysT 4FSCME&A1.7%4.311.5%
11OMAOman AirT 3FSCME&A1.8%8.811.0%
12UAEEmiratesT 1FSCME&A2.0%88.918.5%
13LNKSouth African AirlinkT 2LCCME&A2.0%29.815.0%
14ETDEtihad AirwaysT 2FSCME&A2.1%34.114.4%
15KZRAir AstanaT 3FSCME&A2.3%9.721.4%
16FDBFlyDubaiT 2LCCME&A2.3%40.621.5%
17IRMMahan AirT 4FSCME&A2.3%6.96.5%
18AHYAzerbaijan AirlinesT 4FSCME&A2.5%7.811.3%
19GFAGulf AirT 4FSCME&A2.5%12.316.3%
20KACKuwait Airways CorporationT 3LCCME&A2.5%5.211.6%
21ETHEthiopian AirlinesT 2FSCME&A2.8%62.418.2%
22SVASaudiaT 1FSCME&A2.8%73.012.4%
23ABYAir ArabiaT 4LCCME&A3.0%29.831.3%
24SAASouth African AirwaysT 4FSCME&A3.1%3.318.4%
25SKKASKY AirlinesT 4FSCME&A3.6%4.221.2%
26UZBUzbekistan AirwaysT 3FSCME&A3.6%19.423.4%
27RJARoyal JordanianT 3FSCME&A3.8%14.37.6%
28RAMRoyal Air MarocT 3FSCME&A4.2%58.818.8%
29DTATAAG Angola AirlinesT 4FSCME&A6.1%3.817.0%
30UBGUS-Bangla AirlinesT 4LCCME&A6.6%14.839.0%
31MSREgyptairT 2LCCME&A7.1%89.233.0%
32ELYEl AlT 3FSCME&A7.1%45.632.6%
33IRAIranAIRT 4FSCME&A7.8%9.917.8%
34MAUAir MauritiusT 4FSCME&A8.1%12.824.4%
35KEMCemAirT 4LCCME&A8.7%4.724.8%
36VREAir Cote D'IvoireT 4FSCME&A12.2%9.929.8%
37DAHAir AlgerieT 3FSCME&A13.7%143.137.2%
38MSCAir CairoT 3LCCME&A15.0%65.937.0%
39KQAKenya AirwaysT 3FSCME&A15.3%82.730.7%
40LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A17.4%23.421.0%
41TARTunis AirT 4LCCME&A25.8%59.753.8%
Region

Latin America

Compared to March, April saw a decrease in every delay category with major (+3hr) delays decreasing by >15% . However, a +20% increase in cancellation is attributed to financial instability among regional carriers and a national strike that grounded >45 LATAM airline flights.

20 Airlines | 13 LCC | 7 FSC

14.8%
Avg Total Disruption
4.7%
% Global Disruption
4.5%
Average ImPax
0.93m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We travelled with [airline] from [city] to [city] and [city] to [city]. Every flight was on time. No issues with boarding or the staff. For a supposed budget airline in [region] they were much better than any of the airlines here in [other region]. Snacks and a drink on every flight. The [airline] app is brilliant and the onboard entertainment through our phones/tablet was great.”

[Tier 1, LCC]

“We missed our first flight from [city] to [city] because the gate was changed an hour before the departure time and we were never informed via text or airport announcement. The [Airline] app is horrible and never allowed us access to any flight information despite setting up a new account. Out of my 50+ years of flying we have never experienced such a horrendous flying experience.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1JESJetSMARTT 4LCCLATAM1.3%4.515.2%
2CMPCopa AirlinesT 2FSCLATAM1.3%25.06.0%
3DWIArajet SAT 4LCCLATAM1.5%3.65.9%
4SKUSky AirlinesT 3LCCLATAM1.9%8.712.2%
5LNELatam EcuadorT 4LCCLATAM2.0%5.27.1%
6LANLatamT 1FSCLATAM2.1%25.97.5%
7RPBCopa Airlines ColumbiaT 4FSCLATAM2.2%5.511.5%
8AVAAviancaT 1LCCLATAM2.9%83.210.8%
9JATJetSmartT 4LCCLATAM2.9%8.112.2%
10TAMLatam BrasilT 1FSCLATAM3.4%123.116.2%
11GLOGol Transportes AereosT 1LCCLATAM3.5%106.315.0%
12LPELatam PerúT 3LCCLATAM4.1%57.518.2%
13AZUAzul Brazilian AirlinesT 1FSCLATAM4.3%131.314.9%
14VOIVolarisT 1LCCLATAM4.3%27.718.4%
15TGUTAG AirlinesT 4LCCLATAM5.1%5.614.5%
16BOVBoa BolivianaT 3FSCLATAM5.3%9.117.4%
17VIVVivaAerobusT 2LCCLATAM5.6%128.021.7%
18ARGAerolineas ArgentinasT 2FSCLATAM5.8%73.219.3%
19FBZFlybondiT 4LCCLATAM13.4%56.922.6%
20ACNAzul ConectaT 4LCCLATAM17.0%37.329.3%