New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

August 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

August 2024


Quick Insights

Global | Approx. 17% month-on-month decrease in passengers disrupted by medium/major delays, and cancellations [ImPax %] resulting in 13m less passengers compared to July 2024. Europe | Due to major delays [>3hrs] and cancellations, approx. 1.4m passengers would be eligible for compensation according to EU261 standards; however, this is a 26% decrease since last month. LATAM | This month, passengers were more than twice as likely to experience a medium/major delay or cancellation with North American airlines than with Latin American airlines.
North America | While average cancellation rates for North American carriers fell from 2.2% in July to 2.1% , it resulted in almost 1m less disrupted passengers largely due to better performance by the 10 biggest carriers (average 1.9%). CrowdStrike Fallout | One of the hardest hit airlines, Delta, averaged below 0.3% cancellation rate for H1, 2024. Due to the outage it increased to 5.3% in July, but has largely recovered for August with 0.8% cancellation rate.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | August 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC6.4%2.4%8
2SWASouthwestLCCNorth America7.0%3.2%1
3DALDeltaFSCNorth America8.1%2.5%3
4RYRRyanairLCCEurope11.3%4.1%4
5UALUnitedFSCNorth America11.9%2.7%5
6EZYeasyJetLCCEurope12.3%2.8%9
7AALAmerican AirlinesFSCNorth America14.5%4.0%2
8CCAAir ChinaFSCAPAC15.3%2.1%10
9CESChina EasternLCCAPAC16.0%3.6%6
10CSNChina Southern AirlinesFSCAPAC20.1%3.3%7

Global Disruptions Overview

This month’s report analyses the disruption data of 291 airlines totalling 842,987 disrupted flights, across 3,100,007 planned flights, globally.

While flight volumes sustained (+3m) month-on-month, there were an estimated 13 million less passengers disrupted by medium/major delays and cancellations worldwide. Let’s dig into the data!

291 Airlines | 158 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
842,987 53.2% LCC | 46.8% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
25% 26.8% LCC | 22.8% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
8.2% 9.3% LCC | 7 FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
41m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2EJUeasyJet EuropeT 2LCCEurope0.0%00.3%
3KLCKLM CityhopperT 2LCCEurope0.1%10.1%
4EZSEasyJet SwitzerlandT 3LCCEurope0.1%00.6%
5FPYPLAY AirlinesT 4LCCEurope0.7%25.1%
6UZBUzbekistan AirwaysT 3FSCME&A0.7%49.8%
7CCMAir CorsicaT 3FSCEurope0.7%314.9%
8TOMTUI AirwaysT 2LCCEurope0.9%133.6%
9LNKSouth African AirlinkT 2LCCME&A0.9%229.0%
10FADFlyadealT 4LCCME&A1.0%98.9%
11GBBGlobal AviationT 4FSCME&A1.1%35.1%
12AIQThai AirAsiaT 3LCCAPAC1.3%2119.6%
13LAOLaoT 4FSCAPAC1.3%211.0%
14NTHHokkaido Air SystemT 4FSCAPAC1.4%113.8%
15JAFTui Fly BelgiumT 4LCCEurope1.6%75.7%
16BOVBoa BolivianaT 3FSCLATAM1.6%37.2%
17BRXBraathens Regional AirwaysT 3FSCEurope1.6%711.4%
18TGUTAG AirlinesT 4LCCLATAM1.8%26.2%
19SKKASKY AirlinesT 4FSCME&A1.8%29.2%
20FINFinnairT 2FSCEurope1.9%3917.1%
21DVRDivi Divi AirT 4FSCNorth America1.9%119.8%
22RPBCopa Airlines ColumbiaT 4FSCLATAM1.9%511.7%
23CMPCopa AirlinesT 2FSCLATAM2.0%389.3%
24TKJAjetT 3LCCEurope2.0%1110.6%
25RWDRwandAirT 4FSCME&A2.0%310.0%
26SDGStarAirT 4FSCAPAC2.0%24.7%
27GLOGol Transportes AereosT 1LCCLATAM2.1%6111.2%
28JSAJetstar AsiaT 4LCCAPAC2.1%520.0%
29VREAir Cote D'IvoireT 4FSCME&A2.1%19.3%
30DTATAAG Angola AirlinesT 4FSCME&A2.2%211.0%
31ICEIcelandairT 3FSCEurope2.2%1514.8%
32MMAMAIT 4FSCAPAC2.2%410.7%
33SEHSky ExpressT 4LCCEurope2.3%2723.7%
34KNEFlynasT 2LCCME&A2.4%2718.0%
35SASSAST 2FSCEurope2.4%5410.3%
36OMAOman AirT 3FSCME&A2.5%177.7%
37SIASingapore AirlinesT 2FSCAPAC2.5%5621.0%
38SJXStarLuxT 4FSCAPAC2.5%822.3%
39HOPHOP!T 2LCCEurope2.5%3219.4%
40FHYFreebirdT 4LCCME&A2.5%912.1%
41THAThai AirwaysT 3LCCAPAC2.6%3825.2%
42TVJThai Vietjet AirT 4LCCAPAC2.6%1520.4%
43CAICorendon AirlinesT 3FSCEurope2.7%1810.9%
44DWIArajet SAT 4LCCLATAM2.8%410.0%
45LANLatamT 1FSCLATAM2.8%359.3%
46IBEIberiaT 2FSCEurope2.9%7017.3%
47TVFTransavia FranceT 2LCCEurope2.9%5617.0%
48TAMLatam BrasilT 1FSCLATAM2.9%10613.6%
49PTBVoepass Linhas AéreasT 4FSCLATAM3.0%29.9%
50JTAJapan Trans AirT 3LCCAPAC3.0%1221.6%
51NOZNorwegian Air ShuttleT 2FSCEurope3.1%5017.3%
52SAASouth African AirwaysT 4FSCME&A3.1%215.8%
53AFLAeroflotT 2FSCEurope3.2%7916.1%
54AWQIndonesia AirAsiaT 4LCCAPAC3.2%1622.1%
55ETHEthiopian AirlinesT 2FSCME&A3.2%7212.5%
56MDAMandarinT 3FSCAPAC3.2%1622.5%
57TUITUI AirwaysT 2LCCEurope3.2%1919.5%
58AMXAeroMexicoT 2FSCNorth America3.2%5813.4%
59CEBCebu PacificT 2LCCAPAC3.2%6615.6%
60UAEEmiratesT 1FSCME&A3.3%14724.9%
61SKYSkymarkT 3LCCAPAC3.3%2415.4%
62NWSNordwindT 4FSCEurope3.3%1510.5%
63HALHawaiian AirlinesT 1FSCNorth America3.4%4512.3%
64KLMKLMT 1FSCEurope3.5%14520.6%
65SDMRossiya AirlinesT 3LCCEurope3.5%5812.6%
66GIAGaruda IndonesiaT 4FSCAPAC3.5%5018.1%
67SLIAeroMéxico ConnectT 3FSCNorth America3.6%2812.1%
68BCYCityjetT 3LCCEurope3.6%1516.9%
69HVNVietnam AirlinesT 2LCCAPAC3.6%8119.6%
70RJARoyal JordanianT 3FSCME&A3.8%1916.5%
71AVAAviancaT 1LCCLATAM3.8%12013.8%
72CFEBA CityFlyerT 3FSCEurope3.8%1315.5%
73OVAAir Europa ExpressT 3LCCEurope3.8%1315.7%
74RAMRoyal Air MarocT 3FSCME&A3.9%5115.2%
75NSZNorwegian Air SwedenT 3LCCEurope3.9%2621.5%
76IAWIraqi AirwaysT 4FSCME&A3.9%1614.5%
77QLKQantasLinkT 2LCCAPAC3.9%4612.2%
78LOGLoganairT 3FSCEurope4.1%2315.7%
79AHYAzerbaijan AirlinesT 4FSCME&A4.1%1813.4%
80EVAEVA AirwaysT 3LCCAPAC4.1%6725.5%
81FDAFuji DreamT 3LCCAPAC4.2%1615.3%
82ETDEtihad AirwaysT 2FSCME&A4.3%7324.1%
83EINAer LingusT 2FSCEurope4.3%5216.7%
84OALOlympic AirT 4LCCEurope4.3%2731.1%
85BBCBangladesh BimanT 4FSCAPAC4.4%1922.6%
86BKPBangkokT 3FSCAPAC4.4%2625.1%
87BAVBamboo AirwaysT 4FSCAPAC4.5%1018.1%
88VOIVolarisT 1LCCLATAM4.5%2714.8%
89QTRQatar AirwaysT 1FSCME&A4.5%14618.3%
90SBIS7 AirlinesT 2FSCEurope4.5%4419.0%
91SKXSky AirlineT 4LCCLATAM4.5%1823.3%
92SCXSun Country AirlinesT 3LCCNorth America4.6%3514.1%
93TLMThai Lion AirT 4LCCAPAC4.6%2223.7%
94AARAsianaT 2FSCAPAC4.7%2123.2%
95LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM4.7%813.2%
96KALKorean AirT 2FSCAPAC4.8%4524.3%
97IBSIberia ExpressT 4LCCEurope4.8%3215.6%
98JJAJeju AirT 3LCCAPAC4.8%4823.0%
99SVASaudiaT 1FSCME&A4.9%12215.8%
100VOZVirgin AustraliaT 2FSCAPAC4.9%7324.3%
101AEAAir EuropaT 3FSCEurope4.9%3918.8%
102APJPeach AirlinesT 4LCCAPAC5.0%3919.5%
103FJIFiji AirwaysT 3LCCAPAC5.0%421.0%
104BELBrussels AirlinesT 2FSCEurope5.0%5021.5%
105VOEVoloteaT 2LCCEurope5.0%5522.1%
106AUAAustrian AirlinesT 2FSCEurope5.0%11421.8%
107ARGAerolineas ArgentinasT 2FSCLATAM5.0%6619.7%
108VIVVivaAerobusT 2LCCLATAM5.0%11020.0%
109ANZAir New ZealandT 1FSCAPAC5.0%18417.8%
110ARTSmart LynxT 3LCCEurope5.1%3324.2%
111QXEHorizonT 4LCCNorth America5.1%2620.8%
112CGNAir ChanganT 3LCCAPAC5.2%3513.5%
113CALChina AirlinesT 3FSCAPAC5.2%6922.0%
114TAPTAP Air PortugalT 2LCCEurope5.3%3534.5%
115OMSSalamAirT 4FSCME&A5.4%2220.1%
116KEMCemAirT 4LCCME&A5.4%322.8%
117LOTLOT Polish AirlinesT 2FSCEurope5.5%5025.5%
118ABYAir ArabiaT 4LCCME&A5.5%5837.9%
119SJVSuper Air JetT 3LCCAPAC5.6%7316.9%
120TGWScootT 3LCCAPAC5.6%6029.9%
121VSVSCAT AirlinesT 3LCCAPAC5.6%1613.6%
122VLGVueling AirlinesT 2LCCEurope5.6%18920.8%
123JSTJetstarT 2LCCAPAC5.7%9228.2%
124RXARegional Express AirlinesT 3FSCAPAC5.7%3419.5%
125SFJStarFlyerT 3FSCAPAC5.7%2216.6%
126BCIBlue IslandsT 4FSCEurope5.7%512.5%
127ALKSriLankan AirlinesT 3FSCAPAC5.7%1419.5%
128KACKuwait Airways CorporationT 3LCCME&A5.7%1515.7%
129UBGUS-Bangla AirlinesT 4LCCME&A5.8%1319.7%
130MSCAir CairoT 3LCCME&A5.8%2419.5%
131LPELatam PerúT 3LCCLATAM5.9%8321.0%
132AZUAzul Brazilian AirlinesT 1FSCLATAM5.9%19118.7%
133IRAIranAIRT 4FSCME&A5.9%1016.1%
134QFAQantasT 1FSCAPAC6.0%24820.0%
135POEPorterT 3LCCNorth America6.0%5819.2%
136AFRAir FranceT 1FSCEurope6.0%23828.3%
137THYTurkish AirlinesT 1FSCEurope6.1%44722.4%
138AEEAegean AirlinesT 2FSCEurope6.1%10037.7%
139SWRSwissT 2FSCEurope6.1%11534.2%
140ESREastarJetT 4LCCAPAC6.1%2431.5%
141GAPPAL ExpressT 4LCCAPAC6.1%4723.4%
142BWACaribbean AirlinesT 4FSCNorth America6.2%1620.6%
143UTYAlliance Airlines2T 2LCCAPAC6.2%817.7%
144EWGEurowingsT 2LCCEurope6.3%13026.2%
145JATJetSmartT 4LCCLATAM6.3%1928.5%
146TSCAir TransatT 3FSCNorth America6.3%3826.8%
147IGOIndiGOT 1LCCAPAC6.4%54430.9%
148TRATransaviaT 2LCCEurope6.4%5334.3%
149GFAGulf AirT 4FSCME&A6.5%3824.9%
150PGAPortugaliaT 3LCCEurope6.5%2537.0%
151ENYEnvoy AirT 3FSCNorth America6.5%10519.9%
152MXDMalindo AirT 3LCCAPAC6.6%1824.1%
153FDBFlyDubaiT 2LCCME&A6.6%10429.5%
154TWBT'way AirT 4FSCAPAC6.7%5632.6%
155IRMMahan AirT 4FSCME&A6.7%1616.5%
156ANAAll NipponT 1FSCAPAC6.8%22826.0%
157IADAirAsia IndiaT 3LCCAPAC6.8%4035.9%
158HKEHong Kong Express AirwaysT 4FSCAPAC6.9%3531.2%
159JNAJin AirT 3LCCAPAC6.9%5936.4%
160VTIVistaraT 2FSCAPAC6.9%13440.6%
161SWASouthwestT 1LCCNorth America7.0%136822.0%
162VIRVirgin AtlanticT 3FSCAPAC7.0%4025.5%
163ASAAlaska AirlinesT 1FSCNorth America7.0%26025.3%
164JALJapan AirlinesT 1FSCAPAC7.0%28326.2%
165SKUSky AirlinesT 3LCCLATAM7.1%3226.6%
166PGTPegasus AirlinesT 1LCCEurope7.2%23630.6%
167TVSSmartwingsT 4LCCEurope7.2%8520.6%
168XAXAirAsia XT 3LCCAPAC7.2%2022.9%
169CTNCroatia AirlinesT 3FSCEurope7.3%2538.0%
170DLHLufthansaT 1FSCEurope7.3%42933.1%
171AXMAirAsiaT 1LCCAPAC7.5%17425.2%
172AKXANA WingsT 2FSCAPAC7.5%12623.1%
173PALPhilippine Air LinesT 3LCCAPAC7.6%4324.6%
174BTIairBalticT 4FSCEurope7.6%8938.4%
175ASHMesaT 2FSCNorth America7.6%9917.1%
176CCDDalian AirlinesT 3FSCAPAC7.7%3815.2%
177SXSSun ExpressT 3LCCEurope7.7%13235.4%
178WUKWizz Air UKT 4LCCEurope7.8%3926.7%
179AICAir IndiaT 2FSCAPAC7.8%18133.9%
180AXBAir India ExpressT 3LCCAPAC7.8%7727.4%
181LCTTAR AerolineasT 4LCCLATAM7.8%511.1%
182QDAQingdao AirlinesT 3LCCAPAC8.0%4726.1%
183DALDeltaT 1FSCNorth America8.1%137219.8%
184CGZColorful GuizhouT 3LCCAPAC8.3%4021.1%
185JZRJazeera AirwaysT 3LCCME&A8.4%4427.9%
186LGLLuxairT 4LCCEurope8.4%1634.1%
187SNJSolaseed AirT 3FSCAPAC8.6%1621.8%
188KZRAir AstanaT 3FSCME&A8.6%9023.8%
189AERAer LingusT 3FSCEurope8.7%2721.1%
190BAWBritish AirwaysT 1FSCEurope8.8%41736.2%
191CFGCondorT 2FSCEurope8.8%11932.3%
192CJXJiangxiT 4LCCAPAC9.0%2625.1%
193CPACathay PacificT 2FSCAPAC9.1%13734.1%
194PVLPAL AirlinesT 3LCCAPAC9.1%5717.3%
195DAHAir AlgerieT 3FSCME&A9.3%10121.4%
196OAWHelveticT 4LCCEurope9.3%3136.1%
197JJPJetstar JapanT 3LCCAPAC9.3%4526.9%
198MAUAir MauritiusT 4FSCME&A9.4%1427.5%
199ITYITA AirwaysT 2FSCEurope9.7%19140.1%
200WMTWizz Air MaltaT 2LCCEurope9.8%24826.3%
201RYSBuzzT 2LCCEurope9.8%20732.9%
202AKJAkasa AirT 4LCCAPAC9.8%7231.2%
203UEAChengdu AirlinesT 2LCCAPAC9.9%11626.1%
204CLHLufthansa CitylineT 2FSCEurope9.9%9339.6%
205CTVCitilink IndonesiaT 3LCCAPAC9.9%11635.6%
206EXSJet2.comT 2LCCEurope10.0%23735.8%
207ACNAzul ConectaT 4LCCLATAM10.0%3120.9%
208PCOPacific Coastal AirlinesT 3LCCNorth America10.0%3228.3%
209VTEContour AirlinesT 3FSCNorth America10.3%5219.2%
210ELYEl AlT 3FSCME&A10.4%7232.9%
211ORCOriental Air BridgeT 4LCCAPAC10.4%2026.6%
212OTTOTT AirlinesT 4FSCAPAC10.8%2626.4%
213AIEAir InuitT 3LCCNorth America10.9%5424.7%
214SATSATA Air AcoresT 4FSCEurope11.1%4229.1%
215JACJapan Air CommuterT 3LCCAPAC11.1%6323.7%
216RUKRyanair UKT 3LCCEurope11.2%4938.2%
217RYRRyanairT 1LCCEurope11.3%160836.9%
218OTCAir TravelT 4LCCAPAC11.4%3332.5%
219ASLAir SerbiaT 3FSCEurope11.5%7440.7%
220AAYAllegiant AirT 2LCCNorth America11.6%17224.9%
221ROTTAROMT 3FSCEurope11.6%4526.4%
222RLHRuiliT 3LCCAPAC11.6%3033.5%
223PDTPiedmont AirlinesT 4FSCNorth America11.8%5322.5%
224UALUnitedT 1FSCNorth America11.9%204425.8%
225MXYBreeze AirwaysT 3LCCNorth America12.0%6727.1%
226EZYeasyJetT 1LCCEurope12.3%80440.3%
227TBATibet AirlinesT 3LCCAPAC12.4%4131.7%
228HXAChina Express AirlinesT 2LCCAPAC12.4%17132.8%
229KNAKunming AirlinesT 4LCCAPAC12.4%11642.0%
230JIAPSA AirlinesT 2FSCNorth America12.8%16025.7%
231MSREgyptairT 2LCCME&A13.1%17036.6%
232MWGMASwingsT 4LCCAPAC13.3%5123.7%
233QJEQantasLinkT 4LCCAPAC13.3%2225.4%
234FZAFuzhou AirlinesT 4LCCAPAC13.5%4140.4%
235VJCVietJet AirT 2LCCAPAC13.5%27933.8%
236EFWBA Euroflyer dbaT 4FSCEurope13.6%5140.8%
237LKELucky AirT 3LCCAPAC13.6%16136.8%
238WENWestJet EncoreT 4LCCNorth America13.7%7937.9%
239OCNDiscoverT 4FSCEurope14.1%3641.3%
240CNMAir China Inner MongoliaT 4LCCAPAC14.2%2524.9%
241WZZWizz AirT 2LCCEurope14.2%34136.0%
242CBGGX AirlinesT 3LCCEurope14.3%8533.2%
243DKHJuneyao AirlinesT 2LCCAPAC14.4%44134.3%
244DLAAir DolomitiT 3LCCEurope14.5%10249.0%
245AALAmerican AirlinesT 1FSCNorth America14.5%228430.9%
246OKAOkay AirwaysT 3LCCAPAC14.6%9029.1%
247FFTFrontierT 2LCCNorth America14.6%18931.9%
248CSCSichuan AirlinesT 1LCCAPAC14.8%51234.2%
249FLEFlairT 4LCCNorth America14.8%6934.5%
250AURAurigny Air Services Ltd.T 4FSCEurope15.3%3736.0%
251CCAAir ChinaT 1FSCAPAC15.3%134230.3%
252FBZFlybondiT 4LCCLATAM15.3%6332.4%
253STWSouthwindsT 4LCCEurope15.3%1926.9%
254CXAXiamenAirT 1LCCAPAC15.4%49636.8%
255CUAChina United AirlinesT 2LCCAPAC15.4%7235.4%
256ACAAir CanadaT 2FSCNorth America15.5%44037.0%
257NKSSpiritT 1LCCNorth America15.6%64031.4%
258EDVEndeavor AirT 2FSCNorth America15.9%18226.7%
259CDCZhejiang LoongT 2LCCAPAC15.9%20731.2%
260CRKHong Kong AirlinesT 4FSCAPAC16.0%7746.2%
261CESChina EasternT 1LCCAPAC16.0%165437.3%
262WJAWestJetT 2LCCNorth America16.1%30938.2%
263TARTunis AirT 4LCCME&A16.1%5042.8%
264CQHSpring AirlinesT 2LCCAPAC16.3%39033.3%
265MASMalaysia AirlinesT 2FSCAPAC16.3%18145.8%
266HBHHebei AirlinesT 4LCCAPAC16.4%8933.9%
267GCRTianjin AirlinesT 2FSCAPAC16.7%29034.0%
268CBJBeijing Capital AirlinesT 1LCCAPAC16.7%25338.4%
269CSHShanghai AirlinesT 1FSCAPAC16.8%23942.3%
270CDGShandong AirlinesT 1LCCAPAC17.0%48039.8%
271JYH9 AirT 3LCCAPAC17.2%13432.5%
272CHBWest AirT 4LCCAPAC17.4%24939.2%
273JZAJazzT 2LCCNorth America17.7%10139.3%
274AMUAir MacauT 4LCCAPAC18.1%6249.0%
275JBUJetBlueT 1LCCNorth America18.6%79436.1%
276PIAPakistan International AirlinesT 3FSCAPAC18.7%8639.4%
277BHSBahamasairT 4FSCNorth America19.0%2252.7%
278KQAKenya AirwaysT 3FSCME&A19.4%13235.6%
279CHHHainan AirlinesT 1FSCAPAC20.0%77436.5%
280CSNChina Southern AirlinesT 1FSCAPAC20.1%229336.6%
281SILSilver AirwaysT 3LCCNorth America22.4%8437.2%
282ROUAir Canada RougeT 3LCCNorth America23.2%9044.0%
283YZRSuparnaT 4FSCAPAC23.4%5938.0%
284WONWings AbadiT 3LCCAPAC25.5%4057.5%
285CUHUrumqi AirT 4LCCAPAC26.6%7850.2%
286CSZShenzhen AirlinesT 1LCCAPAC27.8%71648.1%
287BTKBatik AirT 2FSCAPAC29.0%34152.6%
288EPADonghai AirlinesT 4LCCAPAC29.6%13850.7%
289IWYInterCaribbean AirwaysT 4LCCNorth America30.9%4050.4%
290SEJSpiceJetT 2LCCAPAC32.7%24247.8%
291LNILion AirT 2LCCAPAC37.7%60860.1%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From July to August, a 9% decrease in overall disrupted flights volumes resulted in 4.8m less passengers with a medium (1-3hr) or major (>3hrs) delay, or cancellation.

116 Airlines | 73 LCC | 43 FSC

28.2%
Avg Total Disruption
40.8%
% Global Disruption
10.1%
Average ImPax
18.3m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My daughter's flight from [city to city] was delayed which caused her to miss her connecting flight to [city]. On landing she was very upset as she was travelling by herself. When she disembarked the flight a [airline] staff member was waiting for her, she was placed on the next flight which was unfortunately 10 hrs away, so [Airline] put her up in a hotel with transfers and a lunch voucher. As a parent this took away all my worries that they had looked after her so well.”

[Tier 1, FSC]

“Well I’ve had some bad flying experiences but today was a doozy. At very late notice (1.5hours) they cancelled my flight and ‘invited’ me to rebook, which I did - for 5 hours later. After a long day killing time I received another message to say the replacement flight would be delayed another 1.5 hours. Finally we got the call up to board 1 hour after we were supposed to and I arrived 8 hours later than I was supposed to. Missed my friend's 60th birthday dinner. Avoid at all costs - I will in future.”

[Tier 1, LCC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2AIQThai AirAsiaT 3LCCAPAC1.3%2119.6%
3LAOLaoT 4FSCAPAC1.3%211.0%
4NTHHokkaido Air SystemT 4FSCAPAC1.4%113.8%
5SDGStarAirT 4FSCAPAC2.0%24.7%
6JSAJetstar AsiaT 4LCCAPAC2.1%520.0%
7MMAMAIT 4FSCAPAC2.2%410.7%
8SIASingapore AirlinesT 2FSCAPAC2.5%5621.0%
9SJXStarLuxT 4FSCAPAC2.5%822.3%
10THAThai AirwaysT 3LCCAPAC2.6%3825.2%
11TVJThai Vietjet AirT 4LCCAPAC2.6%1520.4%
12JTAJapan Trans AirT 3LCCAPAC3.0%1221.6%
13AWQIndonesia AirAsiaT 4LCCAPAC3.2%1622.1%
14MDAMandarinT 3FSCAPAC3.2%1622.5%
15CEBCebu PacificT 2LCCAPAC3.2%6615.6%
16SKYSkymarkT 3LCCAPAC3.3%2415.4%
17GIAGaruda IndonesiaT 4FSCAPAC3.5%5018.1%
18HVNVietnam AirlinesT 2LCCAPAC3.6%8119.6%
19QLKQantasLinkT 2LCCAPAC3.9%4612.2%
20EVAEVA AirwaysT 3LCCAPAC4.1%6725.5%
21FDAFuji DreamT 3LCCAPAC4.2%1615.3%
22BBCBangladesh BimanT 4FSCAPAC4.4%1922.6%
23BKPBangkokT 3FSCAPAC4.4%2625.1%
24BAVBamboo AirwaysT 4FSCAPAC4.5%1018.1%
25TLMThai Lion AirT 4LCCAPAC4.6%2223.7%
26AARAsianaT 2FSCAPAC4.7%2123.2%
27KALKorean AirT 2FSCAPAC4.8%4524.3%
28JJAJeju AirT 3LCCAPAC4.8%4823.0%
29VOZVirgin AustraliaT 2FSCAPAC4.9%7324.3%
30APJPeach AirlinesT 4LCCAPAC5.0%3919.5%
31FJIFiji AirwaysT 3LCCAPAC5.0%421.0%
32ANZAir New ZealandT 1FSCAPAC5.0%18417.8%
33CGNAir ChanganT 3LCCAPAC5.2%3513.5%
34CALChina AirlinesT 3FSCAPAC5.2%6922.0%
35SJVSuper Air JetT 3LCCAPAC5.6%7316.9%
36TGWScootT 3LCCAPAC5.6%6029.9%
37VSVSCAT AirlinesT 3LCCAPAC5.6%1613.6%
38JSTJetstarT 2LCCAPAC5.7%9228.2%
39RXARegional Express AirlinesT 3FSCAPAC5.7%3419.5%
40SFJStarFlyerT 3FSCAPAC5.7%2216.6%
41ALKSriLankan AirlinesT 3FSCAPAC5.7%1419.5%
42QFAQantasT 1FSCAPAC6.0%24820.0%
43ESREastarJetT 4LCCAPAC6.1%2431.5%
44GAPPAL ExpressT 4LCCAPAC6.1%4723.4%
45UTYAlliance Airlines2T 2LCCAPAC6.2%817.7%
46IGOIndiGOT 1LCCAPAC6.4%54430.9%
47MXDMalindo AirT 3LCCAPAC6.6%1824.1%
48TWBT'way AirT 4FSCAPAC6.7%5632.6%
49ANAAll NipponT 1FSCAPAC6.8%22826.0%
50IADAirAsia IndiaT 3LCCAPAC6.8%4035.9%
51HKEHong Kong Express AirwaysT 4FSCAPAC6.9%3531.2%
52JNAJin AirT 3LCCAPAC6.9%5936.4%
53VTIVistaraT 2FSCAPAC6.9%13440.6%
54VIRVirgin AtlanticT 3FSCAPAC7.0%4025.5%
55JALJapan AirlinesT 1FSCAPAC7.0%28326.2%
56XAXAirAsia XT 3LCCAPAC7.2%2022.9%
57AXMAirAsiaT 1LCCAPAC7.5%17425.2%
58AKXANA WingsT 2FSCAPAC7.5%12623.1%
59PALPhilippine Air LinesT 3LCCAPAC7.6%4324.6%
60CCDDalian AirlinesT 3FSCAPAC7.7%3815.2%
61AICAir IndiaT 2FSCAPAC7.8%18133.9%
62AXBAir India ExpressT 3LCCAPAC7.8%7727.4%
63QDAQingdao AirlinesT 3LCCAPAC8.0%4726.1%
64CGZColorful GuizhouT 3LCCAPAC8.3%4021.1%
65SNJSolaseed AirT 3FSCAPAC8.6%1621.8%
66CJXJiangxiT 4LCCAPAC9.0%2625.1%
67CPACathay PacificT 2FSCAPAC9.1%13734.1%
68PVLPAL AirlinesT 3LCCAPAC9.1%5717.3%
69JJPJetstar JapanT 3LCCAPAC9.3%4526.9%
70AKJAkasa AirT 4LCCAPAC9.8%7231.2%
71UEAChengdu AirlinesT 2LCCAPAC9.9%11626.1%
72CTVCitilink IndonesiaT 3LCCAPAC9.9%11635.6%
73ORCOriental Air BridgeT 4LCCAPAC10.4%2026.6%
74OTTOTT AirlinesT 4FSCAPAC10.8%2626.4%
75JACJapan Air CommuterT 3LCCAPAC11.1%6323.7%
76OTCAir TravelT 4LCCAPAC11.4%3332.5%
77RLHRuiliT 3LCCAPAC11.6%3033.5%
78TBATibet AirlinesT 3LCCAPAC12.4%4131.7%
79HXAChina Express AirlinesT 2LCCAPAC12.4%17132.8%
80KNAKunming AirlinesT 4LCCAPAC12.4%11642.0%
81MWGMASwingsT 4LCCAPAC13.3%5123.7%
82QJEQantasLinkT 4LCCAPAC13.3%2225.4%
83FZAFuzhou AirlinesT 4LCCAPAC13.5%4140.4%
84VJCVietJet AirT 2LCCAPAC13.5%27933.8%
85LKELucky AirT 3LCCAPAC13.6%16136.8%
86CNMAir China Inner MongoliaT 4LCCAPAC14.2%2524.9%
87DKHJuneyao AirlinesT 2LCCAPAC14.4%44134.3%
88OKAOkay AirwaysT 3LCCAPAC14.6%9029.1%
89CSCSichuan AirlinesT 1LCCAPAC14.8%51234.2%
90CCAAir ChinaT 1FSCAPAC15.3%134230.3%
91CXAXiamenAirT 1LCCAPAC15.4%49636.8%
92CUAChina United AirlinesT 2LCCAPAC15.4%7235.4%
93CDCZhejiang LoongT 2LCCAPAC15.9%20731.2%
94CRKHong Kong AirlinesT 4FSCAPAC16.0%7746.2%
95CESChina EasternT 1LCCAPAC16.0%165437.3%
96CQHSpring AirlinesT 2LCCAPAC16.3%39033.3%
97MASMalaysia AirlinesT 2FSCAPAC16.3%18145.8%
98HBHHebei AirlinesT 4LCCAPAC16.4%8933.9%
99GCRTianjin AirlinesT 2FSCAPAC16.7%29034.0%
100CBJBeijing Capital AirlinesT 1LCCAPAC16.7%25338.4%
101CSHShanghai AirlinesT 1FSCAPAC16.8%23942.3%
102CDGShandong AirlinesT 1LCCAPAC17.0%48039.8%
103JYH9 AirT 3LCCAPAC17.2%13432.5%
104CHBWest AirT 4LCCAPAC17.4%24939.2%
105AMUAir MacauT 4LCCAPAC18.1%6249.0%
106PIAPakistan International AirlinesT 3FSCAPAC18.7%8639.4%
107CHHHainan AirlinesT 1FSCAPAC20.0%77436.5%
108CSNChina Southern AirlinesT 1FSCAPAC20.1%229336.6%
109YZRSuparnaT 4FSCAPAC23.4%5938.0%
110WONWings AbadiT 3LCCAPAC25.5%4057.5%
111CUHUrumqi AirT 4LCCAPAC26.6%7850.2%
112CSZShenzhen AirlinesT 1LCCAPAC27.8%71648.1%
113BTKBatik AirT 2FSCAPAC29.0%34152.6%
114EPADonghai AirlinesT 4LCCAPAC29.6%13850.7%
115SEJSpiceJetT 2LCCAPAC32.7%24247.8%
116LNILion AirT 2LCCAPAC37.7%60860.1%
Region

Europe

While flight volumes only decreased by less than 2% since July, European airlines achieved a 19% decrease in disrupted flights overall. 45% less passengers experienced a medium/major delay or cancellation.

78 Airlines | 40 LCC | 38 FSC

24.4%
Avg Total Disruption
27%
% Global Disruption
6.3%
Average ImPax
8.6m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“This is the second time we fly with [airline] and both experiences have been great. I was really impressed with the fact that they had all the information about my daughter's severe peanut allergy and made sure an announcement was made kindly asking people to refrain from eating nuts. I flew with other companies before and they were not helpful in that sense. Thank you [airline] for making our journey from and back home safe.”

[Tier 1, FSC]

”Flight was delayed. Luggage lost. Didn’t even bother putting it on the plane. An AirTag indicated the bag was still in [Origin city] way after we landed.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1EJUeasyJet EuropeT 2LCCEurope0.0%00.3%
2KLCKLM CityhopperT 2LCCEurope0.1%10.1%
3EZSEasyJet SwitzerlandT 3LCCEurope0.1%00.6%
4FPYPLAY AirlinesT 4LCCEurope0.7%25.1%
5CCMAir CorsicaT 3FSCEurope0.7%314.9%
6TOMTUI AirwaysT 2LCCEurope0.9%133.6%
7JAFTui Fly BelgiumT 4LCCEurope1.6%75.7%
8BRXBraathens Regional AirwaysT 3FSCEurope1.6%711.4%
9FINFinnairT 2FSCEurope1.9%3917.1%
10TKJAjetT 3LCCEurope2.0%1110.6%
11ICEIcelandairT 3FSCEurope2.2%1514.8%
12SEHSky ExpressT 4LCCEurope2.3%2723.7%
13SASSAST 2FSCEurope2.4%5410.3%
14HOPHOP!T 2LCCEurope2.5%3219.4%
15CAICorendon AirlinesT 3FSCEurope2.7%1810.9%
16IBEIberiaT 2FSCEurope2.9%7017.3%
17TVFTransavia FranceT 2LCCEurope2.9%5617.0%
18NOZNorwegian Air ShuttleT 2FSCEurope3.1%5017.3%
19AFLAeroflotT 2FSCEurope3.2%7916.1%
20TUITUI AirwaysT 2LCCEurope3.2%1919.5%
21NWSNordwindT 4FSCEurope3.3%1510.5%
22KLMKLMT 1FSCEurope3.5%14520.6%
23SDMRossiya AirlinesT 3LCCEurope3.5%5812.6%
24BCYCityjetT 3LCCEurope3.6%1516.9%
25CFEBA CityFlyerT 3FSCEurope3.8%1315.5%
26OVAAir Europa ExpressT 3LCCEurope3.8%1315.7%
27NSZNorwegian Air SwedenT 3LCCEurope3.9%2621.5%
28LOGLoganairT 3FSCEurope4.1%2315.7%
29EINAer LingusT 2FSCEurope4.3%5216.7%
30OALOlympic AirT 4LCCEurope4.3%2731.1%
31SBIS7 AirlinesT 2FSCEurope4.5%4419.0%
32IBSIberia ExpressT 4LCCEurope4.8%3215.6%
33AEAAir EuropaT 3FSCEurope4.9%3918.8%
34BELBrussels AirlinesT 2FSCEurope5.0%5021.5%
35VOEVoloteaT 2LCCEurope5.0%5522.1%
36AUAAustrian AirlinesT 2FSCEurope5.0%11421.8%
37ARTSmart LynxT 3LCCEurope5.1%3324.2%
38TAPTAP Air PortugalT 2LCCEurope5.3%3534.5%
39LOTLOT Polish AirlinesT 2FSCEurope5.5%5025.5%
40VLGVueling AirlinesT 2LCCEurope5.6%18920.8%
41BCIBlue IslandsT 4FSCEurope5.7%512.5%
42AFRAir FranceT 1FSCEurope6.0%23828.3%
43THYTurkish AirlinesT 1FSCEurope6.1%44722.4%
44AEEAegean AirlinesT 2FSCEurope6.1%10037.7%
45SWRSwissT 2FSCEurope6.1%11534.2%
46EWGEurowingsT 2LCCEurope6.3%13026.2%
47TRATransaviaT 2LCCEurope6.4%5334.3%
48PGAPortugaliaT 3LCCEurope6.5%2537.0%
49PGTPegasus AirlinesT 1LCCEurope7.2%23630.6%
50TVSSmartwingsT 4LCCEurope7.2%8520.6%
51CTNCroatia AirlinesT 3FSCEurope7.3%2538.0%
52DLHLufthansaT 1FSCEurope7.3%42933.1%
53BTIairBalticT 4FSCEurope7.6%8938.4%
54SXSSun ExpressT 3LCCEurope7.7%13235.4%
55WUKWizz Air UKT 4LCCEurope7.8%3926.7%
56LGLLuxairT 4LCCEurope8.4%1634.1%
57AERAer LingusT 3FSCEurope8.7%2721.1%
58BAWBritish AirwaysT 1FSCEurope8.8%41736.2%
59CFGCondorT 2FSCEurope8.8%11932.3%
60OAWHelveticT 4LCCEurope9.3%3136.1%
61ITYITA AirwaysT 2FSCEurope9.7%19140.1%
62WMTWizz Air MaltaT 2LCCEurope9.8%24826.3%
63RYSBuzzT 2LCCEurope9.8%20732.9%
64CLHLufthansa CitylineT 2FSCEurope9.9%9339.6%
65EXSJet2.comT 2LCCEurope10.0%23735.8%
66SATSATA Air AcoresT 4FSCEurope11.1%4229.1%
67RUKRyanair UKT 3LCCEurope11.2%4938.2%
68RYRRyanairT 1LCCEurope11.3%160836.9%
69ASLAir SerbiaT 3FSCEurope11.5%7440.7%
70ROTTAROMT 3FSCEurope11.6%4526.4%
71EZYeasyJetT 1LCCEurope12.3%80440.3%
72EFWBA Euroflyer dbaT 4FSCEurope13.6%5140.8%
73OCNDiscoverT 4FSCEurope14.1%3641.3%
74WZZWizz AirT 2LCCEurope14.2%34136.0%
75CBGGX AirlinesT 3LCCEurope14.3%8533.2%
76DLAAir DolomitiT 3LCCEurope14.5%10249.0%
77AURAurigny Air Services Ltd.T 4FSCEurope15.3%3736.0%
78STWSouthwindsT 4LCCEurope15.3%1926.9%
Region

North America

North America decreased overall disrupted flight volumes by 19% compared to July. Of the 11.7m passengers that experienced a medium/major delay or cancellation - 65% were delays of 1–3 hours (medium).

36 Airlines | 18 LCC | 18 FSC

27.5%
Avg Total Disruption
23.5%
% Global Disruption
11.7%
ImPax
11.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I was travelling with my husband on a fun trip and our flight was delayed creating challenges for babysitting coverage. [Agent] worked at the [airline] counter and went above and beyond to help us, and I just wanted to say thank you so much for the support.”

[Tier 1, LCC]

“Terrible experience. We Were supposed to leave at 7:30am out of [city], but we had a 2 hour delay. This resulted in our connecting flight from [city] to [city] to be either sold out or cancelled. This resulted in our having to have an 8 hour delay until our next flight to [city]. This almost ruined our vacation since we had travel plans for the following day. It is an ABSOLUTE DISGRACE that [Airline] treated us this way after paying good money for our seats. I will NEVER use this airline again.“

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.9%119.8%
2AMXAeroMexicoT 2FSCNorth America3.2%5813.4%
3HALHawaiian AirlinesT 1FSCNorth America3.4%4512.3%
4SLIAeroMéxico ConnectT 3FSCNorth America3.6%2812.1%
5SCXSun Country AirlinesT 3LCCNorth America4.6%3514.1%
6QXEHorizonT 4LCCNorth America5.1%2620.8%
7POEPorterT 3LCCNorth America6.0%5819.2%
8BWACaribbean AirlinesT 4FSCNorth America6.2%1620.6%
9TSCAir TransatT 3FSCNorth America6.3%3826.8%
10ENYEnvoy AirT 3FSCNorth America6.5%10519.9%
11SWASouthwestT 1LCCNorth America7.0%136822.0%
12ASAAlaska AirlinesT 1FSCNorth America7.0%26025.3%
13ASHMesaT 2FSCNorth America7.6%9917.1%
14DALDeltaT 1FSCNorth America8.1%137219.8%
15PCOPacific Coastal AirlinesT 3LCCNorth America10.0%3228.3%
16VTEContour AirlinesT 3FSCNorth America10.3%5219.2%
17AIEAir InuitT 3LCCNorth America10.9%5424.7%
18AAYAllegiant AirT 2LCCNorth America11.6%17224.9%
19PDTPiedmont AirlinesT 4FSCNorth America11.8%5322.5%
20UALUnitedT 1FSCNorth America11.9%204425.8%
21MXYBreeze AirwaysT 3LCCNorth America12.0%6727.1%
22JIAPSA AirlinesT 2FSCNorth America12.8%16025.7%
23WENWestJet EncoreT 4LCCNorth America13.7%7937.9%
24AALAmerican AirlinesT 1FSCNorth America14.5%228430.9%
25FFTFrontierT 2LCCNorth America14.6%18931.9%
26FLEFlairT 4LCCNorth America14.8%6934.5%
27ACAAir CanadaT 2FSCNorth America15.5%44037.0%
28NKSSpiritT 1LCCNorth America15.6%64031.4%
29EDVEndeavor AirT 2FSCNorth America15.9%18226.7%
30WJAWestJetT 2LCCNorth America16.1%30938.2%
31JZAJazzT 2LCCNorth America17.7%10139.3%
32JBUJetBlueT 1LCCNorth America18.6%79436.1%
33BHSBahamasairT 4FSCNorth America19.0%2252.7%
34SILSilver AirwaysT 3LCCNorth America22.4%8437.2%
35ROUAir Canada RougeT 3LCCNorth America23.2%9044.0%
36IWYInterCaribbean AirwaysT 4LCCNorth America30.9%4050.4%
Region

Middle East and Africa

The Middle East & Africa were the only regions to increase flight volumes since July, and every disruption metric followed the same trend: ImPax metrics (medium/major delay + Cancellations) increased by 17% resulting in 300K more affected passengers versus July.

39 Airlines | 13 LCC | 26 FSC

19.3%
Avg Total Disruption
5.4%
% Global Disruption
5.4%
Average ImPax
1.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My journey with [airline] was nothing short of exceptional. The service was impeccable, the flight smooth, and the comfort unmatched. I couldn't have asked for a better travel experience. I'm already looking forward to my next trip with [airline]!”

[Tier 1, LCC]

“The check in and flight service by the crew was excellent, no complaints. However the seat was the hardest seat I've endured for a 11 hour flight. The entertainment system didn't work for the entire row I was in. Luckily we could see the safety video on the screens of the people in front of us. The food was bland and only warm. The tea and coffee was Lukewarm. Unfortunately my return from Europe is economy as well and I'm already dreading it.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1UZBUzbekistan AirwaysT 3FSCME&A0.7%49.8%
2LNKSouth African AirlinkT 2LCCME&A0.9%229.0%
3FADFlyadealT 4LCCME&A1.0%98.9%
4GBBGlobal AviationT 4FSCME&A1.1%35.1%
5SKKASKY AirlinesT 4FSCME&A1.8%29.2%
6RWDRwandAirT 4FSCME&A2.0%310.0%
7VREAir Cote D'IvoireT 4FSCME&A2.1%19.3%
8DTATAAG Angola AirlinesT 4FSCME&A2.2%211.0%
9KNEFlynasT 2LCCME&A2.4%2718.0%
10OMAOman AirT 3FSCME&A2.5%177.7%
11FHYFreebirdT 4LCCME&A2.5%912.1%
12SAASouth African AirwaysT 4FSCME&A3.1%215.8%
13ETHEthiopian AirlinesT 2FSCME&A3.2%7212.5%
14UAEEmiratesT 1FSCME&A3.3%14724.9%
15RJARoyal JordanianT 3FSCME&A3.8%1916.5%
16RAMRoyal Air MarocT 3FSCME&A3.9%5115.2%
17IAWIraqi AirwaysT 4FSCME&A3.9%1614.5%
18AHYAzerbaijan AirlinesT 4FSCME&A4.1%1813.4%
19ETDEtihad AirwaysT 2FSCME&A4.3%7324.1%
20QTRQatar AirwaysT 1FSCME&A4.5%14618.3%
21SVASaudiaT 1FSCME&A4.9%12215.8%
22OMSSalamAirT 4FSCME&A5.4%2220.1%
23KEMCemAirT 4LCCME&A5.4%322.8%
24ABYAir ArabiaT 4LCCME&A5.5%5837.9%
25KACKuwait Airways CorporationT 3LCCME&A5.7%1515.7%
26UBGUS-Bangla AirlinesT 4LCCME&A5.8%1319.7%
27MSCAir CairoT 3LCCME&A5.8%2419.5%
28IRAIranAIRT 4FSCME&A5.9%1016.1%
29GFAGulf AirT 4FSCME&A6.5%3824.9%
30FDBFlyDubaiT 2LCCME&A6.6%10429.5%
31IRMMahan AirT 4FSCME&A6.7%1616.5%
32JZRJazeera AirwaysT 3LCCME&A8.4%4427.9%
33KZRAir AstanaT 3FSCME&A8.6%9023.8%
34DAHAir AlgerieT 3FSCME&A9.3%10121.4%
35MAUAir MauritiusT 4FSCME&A9.4%1427.5%
36ELYEl AlT 3FSCME&A10.4%7232.9%
37MSREgyptairT 2LCCME&A13.1%17036.6%
38TARTunis AirT 4LCCME&A16.1%5042.8%
39KQAKenya AirwaysT 3FSCME&A19.4%13235.6%
Region

Latin America

Latin American (LATAM) airlines achieved the lowest average ImPax Percentage this month, globally. Passengers are more than twice as likely to experience a medium/major delay or cancellation with a North America carrier than South America carrier, this month.

22 Airlines | 14 LCC | 8 FSC

16%
Avg Total Disruption
3.4%
% Global Disruption
4.9%
Average ImPax
1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We were very suspicious because of all the comments and because of the name of the company, but I want to take this moment to sincerely thank you for the service you provided us. With them we got a flight to [city] that was twice as expensive on [other airline], if it weren't for [airline] we would never have been able to afford that trip and fulfil our dream of visiting the south. It left on time and we had no problems, both on the way there and on the way back.”

[Tier 1, FSC]

”Terrible, they kept us locked in the plane for 3 hours without water. No air conditioning, no use of the bathroom. And what it is but without information. They took us off saying that there was no pilot, we had to leave the pre-boarding room again and wait in a long queue to be assigned a flight, and the delay of my flight was from 7:50 pm original time to 3:45 am, disastrous, [Airline] are the worst in aviation.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1BOVBoa BolivianaT 3FSCLATAM1.6%37.2%
2TGUTAG AirlinesT 4LCCLATAM1.8%26.2%
3RPBCopa Airlines ColumbiaT 4FSCLATAM1.9%511.7%
4CMPCopa AirlinesT 2FSCLATAM2.0%389.3%
5GLOGol Transportes AereosT 1LCCLATAM2.1%6111.2%
6DWIArajet SAT 4LCCLATAM2.8%410.0%
7LANLatamT 1FSCLATAM2.8%359.3%
8TAMLatam BrasilT 1FSCLATAM2.9%10613.6%
9PTBVoepass Linhas AéreasT 4FSCLATAM3.0%29.9%
10AVAAviancaT 1LCCLATAM3.8%12013.8%
11VOIVolarisT 1LCCLATAM4.5%2714.8%
12SKXSky AirlineT 4LCCLATAM4.5%1823.3%
13LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM4.7%813.2%
14ARGAerolineas ArgentinasT 2FSCLATAM5.0%6619.7%
15VIVVivaAerobusT 2LCCLATAM5.0%11020.0%
16LPELatam PerúT 3LCCLATAM5.9%8321.0%
17AZUAzul Brazilian AirlinesT 1FSCLATAM5.9%19118.7%
18JATJetSmartT 4LCCLATAM6.3%1928.5%
19SKUSky AirlinesT 3LCCLATAM7.1%3226.6%
20LCTTAR AerolineasT 4LCCLATAM7.8%511.1%
21ACNAzul ConectaT 4LCCLATAM10.0%3120.9%
22FBZFlybondiT 4LCCLATAM15.3%6332.4%