“We travelled at short notice back home due to death in the family. The staff rebooked within 2 days. We explained our case and they gave us the best seats possible in economy. We have never slept so much on overseas flights. The staff are highly attentive, helpful, friendly and beautifully presented. The food was outstanding...the plane cabin and seats were new. We have flown many airlines but Singapore Airlines tops them all. On top of that we transited at the best airport in the world [Airport]. Well done to all the staff and crew. You won't find better. P S This is not a paid review.”
[Tier 1, FSC]
“My husband and I booked a flight from [CITY] to [CITY] (departing [DATE], returning [DATE]) with a long transit in [CITY]. While our outbound flight was fine, on return, the [AIRLINE] staff at [CITY] airport refused to provide our boarding passes, claiming we needed a visa due to an 18-hour transit. The actual issue was only a 5-minute delay that would have made our transit cross into the next day, for which we requested their assistance—but they ignored us completely. This careless and dismissive behavior left us stranded, despite having valid tickets. The airline never asked for a transit visa during booking, which we would have arranged if informed. Because of their negligence, we had to purchase another ticket costing $5,000, causing immense financial and emotional stress. It is shocking that a reputed airline could treat passengers so irresponsibly. Who will take responsibility for this unnecessary loss and hardship?”
[Tier 1, FSC]
