New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

August 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline's ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

August 2026


Quick Insights

Latam Compared to August 2025, major delays and cancellations impacted 50% more passengers, equating to an additional 500,000 passengers disrupted. Europe Compared to 2025, passenger disruption increased by more than 25% between June and August, equating to approximately 8 million additional passengers impacted. APAC Despite flight volumes increasing by 1.8%, overall disruptions fell by almost 13%, resulting in 5 million fewer passengers being impacted compared to July 2026.
North America Despite an increase in delays under one hour, major delays and cancellations fell significantly, resulting in almost 4 million fewer passengers being impacted compared to July 2026. ME&A While Middle East capacity continues to recover, passenger disruption between June and August remained 50% higher than during the same period in 2025.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | August 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGoLCCAPAC2.7%1.0%9
2CSNChina Southern AirlinesFSCAPAC9.1%2.2%7
3DALDelta Air LinesFSCNorth America9.7%4.0%2
4SWASouthwest AirlinesLCCNorth America10.6%4.5%3
5CESChina EasternLCCAPAC10.7%3.0%6
6CCAAir ChinaFSCAPAC11.4%1.8%8
7RYRRyanairLCCEurope11.6%4.5%5
8AALAmerican AirlinesFSCNorth America12.9%6.0%1
9EZYeasyJetLCCEurope13.3%2.9%10
10UALUnited AirlinesFSCNorth America13.9%4.1%4

Global Disruptions Overview

This month’s report analyses the disruption data of 243 airlines totalling 802,658 disrupted flights, across 2,988,248 planned flights, globally.

August saw global aviation contend with multiple sources of disruption as peak summer demand placed continued pressure on networks. Severe weather drove significant disruption across Asia-Pacific, while Europe faced a combination of storms, volcanic activity and persistent ATC capacity and staffing constraints. Middle East instability continued to affect capacity, routings and operating conditions, with regional capacity remaining below 2025 levels. Despite these pressures, global airline capacity increased 2.6% year-on-year, highlighting the challenge of maintaining operational resilience as traffic volumes remain high.

243 Airlines | 126 LCC | 117 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
802,658 51.6% LCC | 48.4% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
27.2% 27.9% LCC | 26.4% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
8.3% 8.8% LCC | 7.7% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
40.1m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FDAFuji Dream4LCCAPAC0.7%1.38.8%
2MEAMiddle East Airlines2FSCMiddle East0.8%3.015.5%
3TLMThai Lion Air3LCCAPAC1.0%7.110.7%
4CQNChongqing Airlines4FSCAPAC1.0%0.39.6%
5BRXBraathens Regional Airways4FSCEurope1.3%2.58.2%
6TWBT'way Air2FSCAPAC1.3%14.215.9%
7LNKAirlink2LCCAfrica1.4%5.920.6%
8GFAGulf Air3FSCMiddle East1.4%1082.58.8%
9IBSIberia Express4LCCEurope1.5%8.912.7%
10JJAJeju Air3LCCAPAC1.5%17.116.8%
11MASMalaysia Airlines2FSCAPAC1.6%24.017.1%
12ABLAir Busan3LCCAPAC1.6%10.216.8%
13AYNFlyArystan3LCCAPAC1.8%8.719.7%
14SAASouth African Airways4FSCAfrica1.9%5.112.0%
15TKJAjet2LCCEurope2.0%22.116.8%
16SIASingapore Airlines1FSCAPAC2.0%55.113.8%
17AMXAeroMéxico2FSCNorth America2.0%53.011.3%
18UTYAlliance Airlines Australia2LCCAPAC2.2%3.012.8%
19KALKorean Air1FSCAPAC2.2%53.218.4%
20SFJStarFlyer3FSCAPAC2.3%6.514.2%
21BCYCityjet4LCCEurope2.3%4.711.8%
22TGWScoot2LCCAPAC2.4%32.520.4%
23SASSAS2FSCEurope2.5%72.313.3%
24THAThai Airways2LCCAPAC2.5%39.222.0%
25WIFWiderøe4FSCEurope2.6%6.810.9%
26RLBSunan Ruili Airlines3LCCAPAC2.6%1.57.8%
27KNEFlynas2LCCMiddle East2.6%38.420.1%
28CMPCopa Airlines2FSCLATAM2.7%69.812.9%
29IGOIndiGo1LCCAPAC2.7%216.913.6%
30VOZVirgin Australia2FSCAPAC2.7%47.719.0%
31QFAQantas1FSCAPAC2.8%113.517.6%
32RPBWingo4FSCLATAM2.9%12.19.6%
33APJPeach Airlines4LCCAPAC2.9%25.915.1%
34KZRAir Astana3FSCAPAC2.9%16.020.9%
35FADFlyadeal3LCCMiddle East3.0%30.819.7%
36FINFinnair2FSCEurope3.0%54.921.1%
37NSZNorwegian Air Sweden3LCCEurope3.0%45.419.3%
38THYTurkish Airlines1FSCEurope3.0%324.819.8%
39CTVCitilink3LCCAPAC3.1%34.314.8%
40ICEIcelandair3FSCEurope3.2%16.818.4%
41AICAir India1FSCAPAC3.2%304.417.5%
42AUAAustrian Airlines2FSCEurope3.4%53.419.2%
43EINAer Lingus2FSCEurope3.4%44.417.4%
44SJXSTARLUX Airlines4FSCAPAC3.5%20.224.9%
45GLOGOL Linhas Aéreas1LCCLATAM3.5%116.019.8%
46GIAGaruda Indonesia2FSCAPAC3.5%40.220.2%
47OMSSalamAir4FSCAfrica3.5%13.230.9%
48ESREastar Jet4LCCAPAC3.6%23.825.7%
49TVJThai Vietjet Air2LCCAPAC3.6%22.428.6%
50SKUSKY Airlines3LCCLATAM3.7%27.013.8%
51LOTLOT Polish Airlines2FSCEurope3.8%49.628.8%
52FJIFiji Airways4LCCAPAC3.8%7.921.5%
53AZUAzul Brazilian Airlines1FSCLATAM3.8%103.413.6%
54AXMAirAsia1LCCAPAC3.9%156.023.6%
55LOGLoganair4FSCEurope3.9%4.620.2%
56MDAMandarin Airlines4FSCAPAC4.0%8.738.7%
57KACKuwait Airways3FSCMiddle East4.0%21.915.6%
58JNAJin Air3LCCAPAC4.1%43.729.5%
59AKJAkasa Air3LCCAPAC4.1%31.912.2%
60CJXJiangxi4LCCAPAC4.1%14.916.0%
61SKKASKY Airlines4FSCAfrica4.1%8.524.7%
62RAMRoyal Air Maroc3FSCAfrica4.2%51.128.1%
63AARAsiana2FSCAPAC4.2%59.828.7%
64CGNAir Changan3LCCAPAC4.3%20.219.0%
65PGTPegasus Airlines1LCCEurope4.3%185.624.7%
66NOZNorwegian Air Shuttle2FSCEurope4.3%52.619.9%
67DLHLufthansa1FSCEurope4.3%269.924.3%
68FHYFreebird4LCCEurope4.3%4.322.2%
69JZRJazeera Airways3LCCMiddle East4.4%22.312.5%
70ADOAir Do4LCCAPAC4.4%14.029.3%
71DWIArajet SA4LCCLATAM4.5%21.815.5%
72AEEAegean Airlines2FSCEurope4.6%73.841.6%
73JALJapan Airlines1FSCAPAC4.6%83.926.5%
74HKEHong Kong Express Airways3FSCAPAC4.6%34.923.9%
75CRKHong Kong Airlines4FSCAPAC4.7%19.023.1%
76AHYAzerbaijan Airlines3FSCMiddle East4.7%20.718.4%
77SHUAurora Airlines4FSCAPAC4.7%4.213.8%
78CUHUrumqi Air4LCCAPAC4.7%18.819.4%
79DQAMaldivian Airlines4FSCAPAC4.8%3.428.3%
80VOIVolaris1LCCLATAM4.8%154.018.0%
81AMUAir Macau4LCCAPAC4.9%22.225.5%
82LVLLEVEL4LCCEurope4.9%3.624.0%
83JSTJetstar Airways2LCCAPAC5.0%130.024.2%
84ANZAir New Zealand1FSCAPAC5.0%77.916.6%
85HOPHOP!2LCCEurope5.0%18.625.1%
86UEAChengdu Airlines2LCCAPAC5.0%61.716.0%
87TTWTigerair Taiwan4FSCAPAC5.0%14.535.1%
88SNJSolaseed Air3FSCAPAC5.2%20.018.8%
89QDAQingdao Airlines3LCCAPAC5.2%32.918.7%
90OVAAir Europa Express4LCCEurope5.2%20.130.2%
91KMMKam Air4FSCMiddle East5.2%14.625.0%
92TAPTAP Air Portugal2LCCEurope5.4%101.836.5%
93QTRQatar Airways1FSCMiddle East5.4%271.326.3%
94RWDRwandAir4FSCAfrica5.4%6.320.2%
95SWRSwiss2FSCEurope5.4%79.034.1%
96CHBChina West Air4LCCAPAC5.5%101.616.9%
97RYSBuzz2LCCEurope5.5%145.822.4%
98TBATibet Airlines3LCCAPAC5.6%51.624.1%
99CFGCondor Flugdienst2FSCEurope5.7%97.632.0%
100KLMKLM1FSCEurope5.7%423.323.4%
101BTIairBaltic3FSCEurope5.7%62.831.7%
102CTNCroatia Airlines4FSCEurope5.7%12.236.5%
103LANLATAM1FSCLATAM5.8%319.318.8%
104ROTTAROM4FSCEurope5.8%8.431.2%
105STWSouthwind4LCCEurope6.1%17.623.9%
106LKELucky Air3LCCAPAC6.1%62.019.8%
107NBTNorse Atlantic Airways4LCCEurope6.2%6.820.8%
108AKXANA Wings2FSCAPAC6.2%69.923.4%
109EVAEVA Airways2LCCAPAC6.2%97.930.3%
110MBUMarabu Airlines4LCCEurope6.3%11.238.3%
111BELBrussels Airlines2FSCEurope6.3%67.229.4%
112SXSSunExpress3LCCEurope6.3%125.628.4%
113MAUAir Mauritius4FSCMiddle East6.3%11.621.6%
114IBEIberia1FSCEurope6.4%120.522.9%
115OAWHelvetic Airways4LCCEurope6.5%19.432.7%
116ANAAll Nippon Airways1FSCAPAC6.5%182.728.6%
117LAOLao Airlines4FSCAPAC6.5%5.831.9%
118BWACaribbean Airlines4FSCNorth America6.5%15.427.7%
119ETHEthiopian Airlines2FSCAfrica6.5%172.933.9%
120SEHSky Express3LCCEurope6.5%39.550.9%
121UBGUS-Bangla Airlines4LCCAPAC6.6%16.836.8%
122SKYSkymark3LCCAPAC6.6%50.028.3%
123RJARoyal Jordanian3FSCMiddle East6.7%39.517.5%
124HBHHebei Airlines4LCCAPAC6.7%41.521.9%
125AEAAir Europa3FSCEurope6.8%68.428.3%
126VIRVirgin Atlantic3FSCEurope6.8%35.719.9%
127CBGGX Airlines3LCCEurope6.9%36.820.5%
128TRATransavia2LCCEurope6.9%227.234.5%
129ASAAlaska Airlines1FSCNorth America6.9%240.524.6%
130AVAAvianca1LCCLATAM7.0%199.518.9%
131OKAOkay Airways3LCCAPAC7.0%34.325.0%
132BAWBritish Airways1FSCEurope7.0%356.126.9%
133CGZColorful Guizhou4LCCAPAC7.1%27.724.4%
134VLGVueling Airlines1LCCEurope7.1%272.824.7%
135LGLLuxair4LCCEurope7.1%18.936.1%
136SCXSun Country3LCCNorth America7.4%23.923.8%
137SVASaudia1FSCMiddle East7.4%244.818.1%
138SBIS7 Airlines2FSCEurope7.4%67.121.8%
139ALKSriLankan Airlines3FSCAPAC7.4%28.237.3%
140CSCSichuan Airlines1LCCAPAC7.6%299.228.5%
141CDCZhejiang Loong2LCCAPAC7.6%117.521.5%
142HXAChina Express Airlines2LCCAPAC7.7%111.226.2%
143HVNVietnam Airlines2LCCAPAC7.9%204.135.3%
144CBJCapital Airlines1LCCAPAC8.0%127.224.3%
145TSCAir Transat3LCCNorth America8.0%42.439.0%
146RXARegional Express Airlines4FSCAPAC8.0%9.930.8%
147OMAOman Air3FSCMiddle East8.0%52.230.2%
148OCNDiscover Airlines4FSCEurope8.1%40.637.7%
149CAICorendon Airlines4FSCEurope8.1%35.329.2%
150AFRAir France1FSCEurope8.2%341.129.2%
151RLHRuili Airlines3LCCAPAC8.2%53.225.5%
152CHHHainan Airlines1FSCAPAC8.3%366.420.6%
153FZAFuzhou Airlines4LCCAPAC8.3%28.127.0%
154VIVVivaAerobus2LCCLATAM8.5%222.623.4%
155VCVConviasa4FSCLATAM8.5%2.635.9%
156EWGEurowings2LCCEurope8.5%194.939.1%
157JATJetSMART3LCCLATAM8.5%107.526.4%
158SHAShanghai Airlines2FSCAPAC8.5%16.219.3%
159ASLAir Serbia3FSCEurope8.6%37.941.2%
160UZBUzbekistan Airways3FSCAPAC8.6%38.729.0%
161CALChina Airlines2FSCAPAC8.7%109.931.9%
162SJVSuper Air Jet3LCCAPAC8.7%96.226.0%
163VOEVolotea2LCCEurope8.8%106.632.3%
164TOMTUI Airways2LCCEurope8.8%177.537.8%
165WZZWizz Air1LCCEurope9.0%886.028.8%
166QXEHorizon Air4LCCNorth America9.0%54.131.5%
167KNAKunming Airlines4LCCAPAC9.0%93.125.1%
168CSNChina Southern Airlines1FSCAPAC9.1%1105.122.0%
169CPACathay Pacific1FSCAPAC9.4%293.827.8%
170GCRTianjin Airlines2FSCAPAC9.7%142.720.3%
171DALDelta Air Lines1FSCNorth America9.7%1549.323.3%
172ITYITA Airways2FSCEurope9.7%219.340.9%
173MSREgyptair2LCCAfrica9.7%115.942.6%
174CDGShandong Airlines1LCCAPAC9.9%267.824.1%
175FLEFlair Airlines4LCCNorth America10.1%43.227.7%
176MXYBreeze Airways3LCCNorth America10.3%85.626.0%
177WJAWestJet2LCCNorth America10.4%246.423.3%
178CSHShanghai Airlines1FSCAPAC10.5%167.830.8%
179MSCAir Cairo3LCCAfrica10.5%56.533.8%
180SWASouthwest Airlines1LCCNorth America10.6%1732.330.5%
181CCMAir Corsica3FSCEurope10.6%30.046.4%
182IRMMahan Air3FSCMiddle East10.6%12.116.7%
183JTAJapan Trans Air3LCCAPAC10.6%37.430.1%
184CESChina Eastern1LCCAPAC10.7%1323.429.1%
185VTAAir Tahiti4FSCAPAC10.8%28.935.4%
186ARGAerolíneas Argentinas2FSCLATAM10.9%130.434.3%
187HALHawaiian Airlines1FSCNorth America11.0%95.331.5%
188CEBCebu Pacific2LCCAPAC11.0%230.935.6%
189BKPBangkok Airways4FSCAPAC11.0%44.537.5%
190VSVSCAT Airlines3LCCAPAC11.1%44.248.9%
191VXPAvelo4LCCNorth America11.1%22.623.1%
192BBCBiman Bangladesh4FSCAPAC11.3%41.233.0%
193CUAChina United Airlines2LCCAPAC11.4%140.027.0%
194ACAAir Canada1FSCNorth America11.4%460.133.3%
195CCAAir China1FSCAPAC11.4%1121.523.2%
196TVSSmartwings4LCCEurope11.5%96.235.4%
197GAPPAL Express3LCCAPAC11.6%74.526.9%
198RYRRyanair1LCCEurope11.6%2197.533.9%
199PALPhilippine Airlines2FSCAPAC12.2%78.834.8%
200WONWings Air4LCCAPAC12.3%49.828.9%
201CXAXiamenAir1LCCAPAC12.4%492.333.0%
202AAYAllegiant Air2LCCNorth America12.5%186.226.7%
203BTKBatik Air2FSCAPAC12.6%150.731.5%
204ETDEtihad Airways2FSCMiddle East12.7%272.433.8%
205SDMRossiya Airlines2LCCEurope12.8%182.124.8%
206AALAmerican Airlines1FSCNorth America12.9%2631.728.5%
207EXSJet2.com2LCCEurope12.9%340.041.1%
208BOVBoliviana de Aviación3FSCLATAM13.2%41.440.4%
209CSZShenzhen Airlines1LCCAPAC13.2%471.132.4%
210FBZFlybondi4LCCLATAM13.3%16.313.3%
211EZYeasyJet1LCCEurope13.3%1271.738.6%
212VJCVietJet Air1LCCAPAC13.3%359.853.9%
213LNILion Air2LCCAPAC13.9%306.428.0%
214UALUnited Airlines1FSCNorth America13.9%2158.929.2%
215DKHJuneyao Airlines2LCCAPAC13.9%273.930.8%
216YZRSuparna4FSCAPAC14.0%50.433.5%
217CCDDalian Airlines3FSCAPAC14.0%33.224.9%
218JYH9 Air3LCCAPAC14.2%113.330.0%
219CQHSpring Airlines2LCCAPAC14.2%466.627.2%
220UAEEmirates1FSCMiddle East14.2%623.936.5%
221ABYAir Arabia2LCCAfrica14.2%279.941.8%
222JACJapan Air Commuter4LCCAPAC14.3%12.929.9%
223POEPorter Airlines3LCCNorth America14.3%130.738.1%
224IRAIran AIR4FSCMiddle East14.7%8.324.6%
225EPADonghai Airlines4LCCAPAC15.2%77.136.4%
226FDBFlyDubai2LCCMiddle East15.4%218.838.3%
227BRUBelavia Airlines4LCCEurope15.7%41.733.7%
228MXDBatik Air Malaysia3LCCAPAC16.2%115.643.6%
229AFLAeroflot1FSCEurope16.6%496.136.3%
230FFTFrontier Airlines1LCCNorth America16.8%219.934.1%
231TGZGeorgian Air4LCCEurope17.0%14.051.7%
232JZAJazz2LCCNorth America19.7%155.742.8%
233ELYEl Al3FSCMiddle East19.8%180.851.1%
234DTATAAG Angola Airlines4FSCAfrica19.9%40.632.8%
235JBUJetBlue1LCCNorth America22.1%861.039.6%
236PIAPakistan International Airlines3FSCAPAC23.3%81.339.3%
237KQAKenya Airways3FSCAfrica24.3%86.743.9%
238DAHAir Algérie3FSCAfrica24.8%184.255.7%
239PVLPAL Airlines4FSCNorth America25.3%27.044.6%
240TARTunisair3LCCAfrica28.8%75.165.3%
241NWSNordwind4FSCEurope46.7%99.757.1%
242BBGBluebird Airways4LCCEurope58.8%117.280.0%
243SEJSpiceJet2LCCAPAC64.9%182.675.4%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

APAC experienced significant weather-driven disruption throughout August, with successive typhoons impacting major aviation markets across North Asia. Typhoon Dolphin caused widespread cancellations across Japan and Taiwan before hitting eastern China, where Shanghai's two airports cancelled around 1,300 flights in a single day, followed by more than 900 the next day. Later in the month, further severe weather disrupted Japan. Australia faced a different challenge, with air traffic control staffing constraints at Sydney causing widespread delays and knock-on disruption across the domestic network.

107 Airlines | 63 LCC | 44 FSC

25.6%
Avg Total Disruption
32.9%
% Global Disruption
7.6%
Average ImPax
12.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"It was my first flight with [AIRLINE] after 20 years. Our check-n and immigration was done at [CITY] Immigration Center. Then we were taken in a bus to airport. After security we were at terminal1. Everything was smooth. The only problem was that the gate was announced only 90 minutes before flight. Due to this I could use business lounge only for few minutes. The boarding was very fast. On board service was excellent. To start with I was served a nice French white wine with veg starter. The main course of Indian meal was very good. The crew was very courteous and helpful. As far as entertainment was concerned, I would have preferred more English pictures options. Worth flying with [AIRLINE]…"

[Tier 1, FSC]

"First trip to [COUNTRY] and selected [AIRLINE] because of its reputation. Flight out left around 11:30 PM, on time, seat was comfortable, service was essentially non-existent. We were offered champagne on entering the cabin, and a chicken croissant sandwich if we requested it--only food offered and it was meager, cold, and unappetizing. Sleeping arrangements were comfortable, and I awakened as we were approaching Japan. I asked for breakfast and was told the kitchen was closed--coffee was the only item available. Return trip again was in the evening, 10:00 or so, and again no service other than a cocktail. Breakfast was of similar character. Should one be happy with sleeping in "The Room" with literally no service? [AIRLINE] offers a similar deal at $2000 less round trip."

[Tier 2, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FDAFuji Dream4LCCAPAC0.7%1.38.8%
2TLMThai Lion Air3LCCAPAC1.0%7.110.7%
3CQNChongqing Airlines4FSCAPAC1.0%0.39.6%
4TWBT'way Air2FSCAPAC1.3%14.215.9%
5JJAJeju Air3LCCAPAC1.5%17.116.8%
6MASMalaysia Airlines2FSCAPAC1.6%24.017.1%
7ABLAir Busan3LCCAPAC1.6%10.216.8%
8AYNFlyArystan3LCCAPAC1.8%8.719.7%
9SIASingapore Airlines1FSCAPAC2.0%55.113.8%
10UTYAlliance Airlines Australia2LCCAPAC2.2%3.012.8%
11KALKorean Air1FSCAPAC2.2%53.218.4%
12SFJStarFlyer3FSCAPAC2.3%6.514.2%
13TGWScoot2LCCAPAC2.4%32.520.4%
14THAThai Airways2LCCAPAC2.5%39.222.0%
15RLBSunan Ruili Airlines3LCCAPAC2.6%1.57.8%
16IGOIndiGo1LCCAPAC2.7%216.913.6%
17VOZVirgin Australia2FSCAPAC2.7%47.719.0%
18QFAQantas1FSCAPAC2.8%113.517.6%
19APJPeach Airlines4LCCAPAC2.9%25.915.1%
20KZRAir Astana3FSCAPAC2.9%16.020.9%
21CTVCitilink3LCCAPAC3.1%34.314.8%
22AICAir India1FSCAPAC3.2%304.417.5%
23SJXSTARLUX Airlines4FSCAPAC3.5%20.224.9%
24GIAGaruda Indonesia2FSCAPAC3.5%40.220.2%
25ESREastar Jet4LCCAPAC3.6%23.825.7%
26TVJThai Vietjet Air2LCCAPAC3.6%22.428.6%
27FJIFiji Airways4LCCAPAC3.8%7.921.5%
28AXMAirAsia1LCCAPAC3.9%156.023.6%
29MDAMandarin Airlines4FSCAPAC4.0%8.738.7%
30JNAJin Air3LCCAPAC4.1%43.729.5%
31AKJAkasa Air3LCCAPAC4.1%31.912.2%
32CJXJiangxi4LCCAPAC4.1%14.916.0%
33AARAsiana2FSCAPAC4.2%59.828.7%
34CGNAir Changan3LCCAPAC4.3%20.219.0%
35ADOAir Do4LCCAPAC4.4%14.029.3%
36JALJapan Airlines1FSCAPAC4.6%83.926.5%
37HKEHong Kong Express Airways3FSCAPAC4.6%34.923.9%
38CRKHong Kong Airlines4FSCAPAC4.7%19.023.1%
39SHUAurora Airlines4FSCAPAC4.7%4.213.8%
40CUHUrumqi Air4LCCAPAC4.7%18.819.4%
41DQAMaldivian Airlines4FSCAPAC4.8%3.428.3%
42AMUAir Macau4LCCAPAC4.9%22.225.5%
43JSTJetstar Airways2LCCAPAC5.0%130.024.2%
44ANZAir New Zealand1FSCAPAC5.0%77.916.6%
45UEAChengdu Airlines2LCCAPAC5.0%61.716.0%
46TTWTigerair Taiwan4FSCAPAC5.0%14.535.1%
47SNJSolaseed Air3FSCAPAC5.2%20.018.8%
48QDAQingdao Airlines3LCCAPAC5.2%32.918.7%
49CHBChina West Air4LCCAPAC5.5%101.616.9%
50TBATibet Airlines3LCCAPAC5.6%51.624.1%
51LKELucky Air3LCCAPAC6.1%62.019.8%
52AKXANA Wings2FSCAPAC6.2%69.923.4%
53EVAEVA Airways2LCCAPAC6.2%97.930.3%
54ANAAll Nippon Airways1FSCAPAC6.5%182.728.6%
55LAOLao Airlines4FSCAPAC6.5%5.831.9%
56UBGUS-Bangla Airlines4LCCAPAC6.6%16.836.8%
57SKYSkymark3LCCAPAC6.6%50.028.3%
58HBHHebei Airlines4LCCAPAC6.7%41.521.9%
59OKAOkay Airways3LCCAPAC7.0%34.325.0%
60CGZColorful Guizhou4LCCAPAC7.1%27.724.4%
61ALKSriLankan Airlines3FSCAPAC7.4%28.237.3%
62CSCSichuan Airlines1LCCAPAC7.6%299.228.5%
63CDCZhejiang Loong2LCCAPAC7.6%117.521.5%
64HXAChina Express Airlines2LCCAPAC7.7%111.226.2%
65HVNVietnam Airlines2LCCAPAC7.9%204.135.3%
66CBJCapital Airlines1LCCAPAC8.0%127.224.3%
67RXARegional Express Airlines4FSCAPAC8.0%9.930.8%
68RLHRuili Airlines3LCCAPAC8.2%53.225.5%
69CHHHainan Airlines1FSCAPAC8.3%366.420.6%
70FZAFuzhou Airlines4LCCAPAC8.3%28.127.0%
71SHAShanghai Airlines2FSCAPAC8.5%16.219.3%
72UZBUzbekistan Airways3FSCAPAC8.6%38.729.0%
73CALChina Airlines2FSCAPAC8.7%109.931.9%
74SJVSuper Air Jet3LCCAPAC8.7%96.226.0%
75KNAKunming Airlines4LCCAPAC9.0%93.125.1%
76CSNChina Southern Airlines1FSCAPAC9.1%1105.122.0%
77CPACathay Pacific1FSCAPAC9.4%293.827.8%
78GCRTianjin Airlines2FSCAPAC9.7%142.720.3%
79CDGShandong Airlines1LCCAPAC9.9%267.824.1%
80CSHShanghai Airlines1FSCAPAC10.5%167.830.8%
81JTAJapan Trans Air3LCCAPAC10.6%37.430.1%
82CESChina Eastern1LCCAPAC10.7%1323.429.1%
83VTAAir Tahiti4FSCAPAC10.8%28.935.4%
84CEBCebu Pacific2LCCAPAC11.0%230.935.6%
85BKPBangkok Airways4FSCAPAC11.0%44.537.5%
86VSVSCAT Airlines3LCCAPAC11.1%44.248.9%
87BBCBiman Bangladesh4FSCAPAC11.3%41.233.0%
88CUAChina United Airlines2LCCAPAC11.4%140.027.0%
89CCAAir China1FSCAPAC11.4%1121.523.2%
90GAPPAL Express3LCCAPAC11.6%74.526.9%
91PALPhilippine Airlines2FSCAPAC12.2%78.834.8%
92WONWings Air4LCCAPAC12.3%49.828.9%
93CXAXiamenAir1LCCAPAC12.4%492.333.0%
94BTKBatik Air2FSCAPAC12.6%150.731.5%
95CSZShenzhen Airlines1LCCAPAC13.2%471.132.4%
96VJCVietJet Air1LCCAPAC13.3%359.853.9%
97LNILion Air2LCCAPAC13.9%306.428.0%
98DKHJuneyao Airlines2LCCAPAC13.9%273.930.8%
99YZRSuparna4FSCAPAC14.0%50.433.5%
100CCDDalian Airlines3FSCAPAC14.0%33.224.9%
101JYH9 Air3LCCAPAC14.2%113.330.0%
102CQHSpring Airlines2LCCAPAC14.2%466.627.2%
103JACJapan Air Commuter4LCCAPAC14.3%12.929.9%
104EPADonghai Airlines4LCCAPAC15.2%77.136.4%
105MXDBatik Air Malaysia3LCCAPAC16.2%115.643.6%
106PIAPakistan International Airlines3FSCAPAC23.3%81.339.3%
107SEJSpiceJet2LCCAPAC64.9%182.675.4%
Region

Europe

Europe's aviation network faced persistent disruption throughout August as record summer traffic combined with severe weather and ATC constraints. Traffic remained above 2025 levels, while weather-related delays increased 26% year-on-year. Mount Etna caused significant disruption at Catania, while convective weather intensified delays across the network late in the month. Despite these pressures, overall ATFM delays remained slightly below 2025 levels, highlighting comparatively resilient network performance during an exceptionally busy summer period.

67 Airlines | 33 LCC | 33 FSC

29.6%
Avg Total Disruption
28.8%
% Global Disruption
8.1%
Average ImPax
10.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We had 2 weeks in Universal and on a cruise. We were flying to [CITY] but we had an in direct flight. The staff were very nice and helped us with any problems. On our flight from [CITY] to [CITY] they gave my daughter a kids activities box which I thought was lovely and thoughtful. When we landed in [CITY] the co-pilot was really nice and let me sit in the cock pit and ask some questions to the pilot. I highly recommend it if you have a long flight."

[Tier 1, FSC]

"We've traveled all over the world with our two little bags, and they always get under our seats or in the overhead, except for [AIRLINE[. This is a terrible airline, and they shake you down for extra money to simply hold on to your bags. We were traveling economy from [CITY] to [CITY], and at check-in they said our bags would not fit, which they did. Every other airline in the world has left our bags with us, and it was a shakedown for an extra $100 a person so that we could bring our bags with us, making us upgrade to first class. Complete shakedown. The people are terribly rude and do nothing to help a traveler. Would not recommend any of that stuff!"

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1BRXBraathens Regional Airways4FSCEurope1.3%2.58.2%
2IBSIberia Express4LCCEurope1.5%8.912.7%
3TKJAjet2LCCEurope2.0%22.116.8%
4BCYCityjet4LCCEurope2.3%4.711.8%
5SASSAS2FSCEurope2.5%72.313.3%
6WIFWiderøe4FSCEurope2.6%6.810.9%
7FINFinnair2FSCEurope3.0%54.921.1%
8NSZNorwegian Air Sweden3LCCEurope3.0%45.419.3%
9THYTurkish Airlines1FSCEurope3.0%324.819.8%
10ICEIcelandair3FSCEurope3.2%16.818.4%
11AUAAustrian Airlines2FSCEurope3.4%53.419.2%
12EINAer Lingus2FSCEurope3.4%44.417.4%
13LOTLOT Polish Airlines2FSCEurope3.8%49.628.8%
14LOGLoganair4FSCEurope3.9%4.620.2%
15PGTPegasus Airlines1LCCEurope4.3%185.624.7%
16NOZNorwegian Air Shuttle2FSCEurope4.3%52.619.9%
17DLHLufthansa1FSCEurope4.3%269.924.3%
18FHYFreebird4LCCEurope4.3%4.322.2%
19AEEAegean Airlines2FSCEurope4.6%73.841.6%
20LVLLEVEL4LCCEurope4.9%3.624.0%
21HOPHOP!2LCCEurope5.0%18.625.1%
22OVAAir Europa Express4LCCEurope5.2%20.130.2%
23TAPTAP Air Portugal2LCCEurope5.4%101.836.5%
24SWRSwiss2FSCEurope5.4%79.034.1%
25RYSBuzz2LCCEurope5.5%145.822.4%
26CFGCondor Flugdienst2FSCEurope5.7%97.632.0%
27KLMKLM1FSCEurope5.7%423.323.4%
28BTIairBaltic3FSCEurope5.7%62.831.7%
29CTNCroatia Airlines4FSCEurope5.7%12.236.5%
30ROTTAROM4FSCEurope5.8%8.431.2%
31STWSouthwind4LCCEurope6.1%17.623.9%
32NBTNorse Atlantic Airways4LCCEurope6.2%6.820.8%
33MBUMarabu Airlines4LCCEurope6.3%11.238.3%
34BELBrussels Airlines2FSCEurope6.3%67.229.4%
35SXSSunExpress3LCCEurope6.3%125.628.4%
36IBEIberia1FSCEurope6.4%120.522.9%
37OAWHelvetic Airways4LCCEurope6.5%19.432.7%
38SEHSky Express3LCCEurope6.5%39.550.9%
39AEAAir Europa3FSCEurope6.8%68.428.3%
40VIRVirgin Atlantic3FSCEurope6.8%35.719.9%
41CBGGX Airlines3LCCEurope6.9%36.820.5%
42TRATransavia2LCCEurope6.9%227.234.5%
43BAWBritish Airways1FSCEurope7.0%356.126.9%
44VLGVueling Airlines1LCCEurope7.1%272.824.7%
45LGLLuxair4LCCEurope7.1%18.936.1%
46SBIS7 Airlines2FSCEurope7.4%67.121.8%
47OCNDiscover Airlines4FSCEurope8.1%40.637.7%
48CAICorendon Airlines4FSCEurope8.1%35.329.2%
49AFRAir France1FSCEurope8.2%341.129.2%
50EWGEurowings2LCCEurope8.5%194.939.1%
51ASLAir Serbia3FSCEurope8.6%37.941.2%
52VOEVolotea2LCCEurope8.8%106.632.3%
53TOMTUI Airways2LCCEurope8.8%177.537.8%
54WZZWizz Air1LCCEurope9.0%886.028.8%
55ITYITA Airways2FSCEurope9.7%219.340.9%
56CCMAir Corsica3FSCEurope10.6%30.046.4%
57TVSSmartwings4LCCEurope11.5%96.235.4%
58RYRRyanair1LCCEurope11.6%2197.533.9%
59SDMRossiya Airlines2LCCEurope12.8%182.124.8%
60EXSJet2.com2LCCEurope12.9%340.041.1%
61EZYeasyJet1LCCEurope13.3%1271.738.6%
62BRUBelavia Airlines4LCCEurope15.7%41.733.7%
63AFLAeroflot1FSCEurope16.6%496.136.3%
64TGZGeorgian Air4LCCEurope17.0%14.051.7%
65NWSNordwind4FSCEurope46.7%99.757.1%
66BBGBluebird Airways4LCCEurope58.8%117.280.0%
Region

North America

North America faced a combination of labour and weather-driven disruption throughout August. WestJet's cabin crew strike caused major disruption in Canada, with more than 900 flights ultimately cancelled during the operational shutdown and recovery period. Across the US, repeated summer thunderstorms impacted major hubs, particularly in the Northeast and Chicago, while Hurricane Lala brought further disruption to Hawaii. Weather-related disruption was compounded by air traffic control constraints, placing additional pressure on already busy summer operations.

22 Airlines | 13 LCC | 9 FSC

30%
Avg Total Disruption
26.5%
% Global Disruption
11.9%
ImPax
11m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"They assisted me all the way throughout the journey, even though I had quite special requests! I checked in online and booked a checked-in baggage which later turned out to be small enough to be carried on, and a phone operator helped me arrange a refund even though I thought it would be impossible at that point. And on board, I didn't know the lunch was complementary on transatlantic flights, and when I realised half an hour later, they still were able to get one for me. So, I would definitely recommend [AIRLINE]; they are flexible and kind:)."

[Tier 1, FSC]

"I flew to [COUNTRY] on [AIRLINE] but my return flight was where I had the worst experience (with the exception that the flight there was on an older plane which was not really an issue and having only 2 gate agents to check in the entire flight with no kiosk availability was totally inefficient). On my returning flight, the flight was delayed twice before ultimately being canceled due to non-scheduled maintenance. Quite understandable and not within their control, however, the way they managed the cancellation was terrible. First, their system was down to book us overnight hotel rooms and we were told to book ourselves and file for reimbursement. Then my return flight was delayed again and I had to spend another night in [CITY]. Then when I finally got home, my bags were not placed on the plane which was another 24hr delay. To top it off, they are now telling me I'm not eligible for hotel cost reimbursement. I plan on calling customer service but wanted to be sure to share my experience. Buyer beware."

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AMXAeroMéxico2FSCNorth America2.0%53.011.3%
2BWACaribbean Airlines4FSCNorth America6.5%15.427.7%
3ASAAlaska Airlines1FSCNorth America6.9%240.524.6%
4SCXSun Country3LCCNorth America7.4%23.923.8%
5TSCAir Transat3LCCNorth America8.0%42.439.0%
6QXEHorizon Air4LCCNorth America9.0%54.131.5%
7DALDelta Air Lines1FSCNorth America9.7%1549.323.3%
8FLEFlair Airlines4LCCNorth America10.1%43.227.7%
9MXYBreeze Airways3LCCNorth America10.3%85.626.0%
10WJAWestJet2LCCNorth America10.4%246.423.3%
11SWASouthwest Airlines1LCCNorth America10.6%1732.330.5%
12HALHawaiian Airlines1FSCNorth America11.0%95.331.5%
13VXPAvelo4LCCNorth America11.1%22.623.1%
14ACAAir Canada1FSCNorth America11.4%460.133.3%
15AAYAllegiant Air2LCCNorth America12.5%186.226.7%
16AALAmerican Airlines1FSCNorth America12.9%2631.728.5%
17UALUnited Airlines1FSCNorth America13.9%2158.929.2%
18POEPorter Airlines3LCCNorth America14.3%130.738.1%
19FFTFrontier Airlines1LCCNorth America16.8%219.934.1%
20JZAJazz2LCCNorth America19.7%155.742.8%
21JBUJetBlue1LCCNorth America22.1%861.039.6%
22PVLPAL Airlines4FSCNorth America25.3%27.044.6%
Region

Middle East and Africa

ME&A presented a contrasting picture in August. Middle East aviation continued to operate under pressure from geopolitical instability, with airspace restrictions, altered routings and reduced capacity affecting major markets. Africa, meanwhile, continued to expand, with scheduled capacity up 8.4% year-on-year. Disruption across Africa was more localised, although industrial action at Nairobi's Jomo Kenyatta International Airport stranded thousands of passengers and caused delays and cancellations at the end of the month.

33 Airlines | 9 LCC | 24 FSC

28.4%
Avg Total Disruption
7.5%
% Global Disruption
9.3%
Average ImPax
4.3m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"[NAME] provided truly exceptional service. Changing four separate flights and adding a layover in [CITY] was far from a simple request, yet she handled every detail with remarkable patience, efficiency and professionalism. She took the time to work through the entire itinerary carefully, ensuring everything was arranged exactly as I needed. Throughout the process, [NAME] was warm, reassuring and an absolute pleasure to deal with. Her knowledge and attention to detail made what could have been a complicated and stressful experience feel completely effortless. This was customer service at its very best, and she is an outstanding credit to [AIRLINE]."

[Tier 1, LCC]

"A flight attendant spilled boiling hot tea on me during the flight which caused burns on my neck and shoulder making the rest of the flight very uncomfortable, it was a layover flight so i had another one after and i had to check with medical which i was not guided too whatsoever and then the flight i had to take was delayed due to my medical exam. After that I wrote a complaint to [AIRLINE] which took months to answer and I have yet to receive a follow up on my complaint, I wasn't compensated in any way for the misfortune I had where clearly I wasn't responsible for."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1MEAMiddle East Airlines2FSCME&A0.8%3.015.5%
2LNKAirlink2LCCME&A1.4%5.920.6%
3GFAGulf Air3FSCME&A1.4%1082.58.8%
4SAASouth African Airways4FSCME&A1.9%5.112.0%
5KNEFlynas2LCCME&A2.6%38.420.1%
6FADFlyadeal3LCCME&A3.0%30.819.7%
7OMSSalamAir4FSCME&A3.5%13.230.9%
8KACKuwait Airways3FSCME&A4.0%21.915.6%
9SKKASKY Airlines4FSCME&A4.1%8.524.7%
10RAMRoyal Air Maroc3FSCME&A4.2%51.128.1%
11JZRJazeera Airways3LCCME&A4.4%22.312.5%
12AHYAzerbaijan Airlines3FSCME&A4.7%20.718.4%
13KMMKam Air4FSCME&A5.2%14.625.0%
14QTRQatar Airways1FSCME&A5.4%271.326.3%
15RWDRwandAir4FSCME&A5.4%6.320.2%
16MAUAir Mauritius4FSCME&A6.3%11.621.6%
17ETHEthiopian Airlines2FSCME&A6.5%172.933.9%
18RJARoyal Jordanian3FSCME&A6.7%39.517.5%
19SVASaudia1FSCME&A7.4%244.818.1%
20OMAOman Air3FSCME&A8.0%52.230.2%
21MSREgyptair2LCCME&A9.7%115.942.6%
22MSCAir Cairo3LCCME&A10.5%56.533.8%
23IRMMahan Air3FSCME&A10.6%12.116.7%
24ETDEtihad Airways2FSCME&A12.7%272.433.8%
25UAEEmirates1FSCME&A14.2%623.936.5%
26ABYAir Arabia2LCCME&A14.2%279.941.8%
27IRAIran AIR4FSCME&A14.7%8.324.6%
28FDBFlyDubai2LCCME&A15.4%218.838.3%
29ELYEl Al3FSCME&A19.8%180.851.1%
30DTATAAG Angola Airlines4FSCME&A19.9%40.632.8%
31KQAKenya Airways3FSCME&A24.3%86.743.9%
32DAHAir Algérie3FSCME&A24.8%184.255.7%
33TARTunisair3LCCME&A28.8%75.165.3%
Region

Latin America

LATAM experienced a series of localised disruptions during August rather than a major region-wide event. A powerful earthquake in Colombia temporarily closed several airports, while volcanic activity at Puracé caused further disruption in the country's west. Adverse weather also affected operations across parts of Peru and Chile. In Argentina, the planned closure of Buenos Aires Aeroparque for runway works affected around 900 scheduled flights, although much of the operation was transferred to Ezeiza. Overall, disruption remained concentrated around individual markets and events rather than across the wider region.

15 Airlines | 8 LCC | 7 FSC

21%
Avg Total Disruption
4.6%
% Global Disruption
6.8%
Average ImPax
1.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Flying [AIRLINE]'s Class Premier made the trip back from [CITY] to [CITY] completely stress-free. The pre-flight experience was great thanks to access to the [PREMIERE] lounge in [AIRPORT], which offered a comfortable space to relax before boarding. From priority check-in to the spacious seating, everything allowed for a truly relaxing flight. The in-flight service and meals were top-notch, making it well worth the upgrade for a seamless travel experience."

[Tier 1, LCC]

"We were traveling for work and made the mistake of bringing a brand-new suitcase. When we arrived at our destination, we discovered that one of its wheels had been completely ripped off. We filed a claim, but the process itself was a bureaucratic maze, with no clear guidance on the steps we needed to follow. In the end, they simply dismissed the damage as "minor" and told us the company was not responsible, even though local law clearly covers this type of damage."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa Airlines2FSCLATAM2.7%69.812.9%
2RPBWingo4FSCLATAM2.9%12.19.6%
3GLOGOL Linhas Aéreas1LCCLATAM3.5%116.019.8%
4SKUSKY Airlines3LCCLATAM3.7%27.013.8%
5AZUAzul Brazilian Airlines1FSCLATAM3.8%103.413.6%
6DWIArajet SA4LCCLATAM4.5%21.815.5%
7VOIVolaris1LCCLATAM4.8%154.018.0%
8LANLATAM1FSCLATAM5.8%319.318.8%
9AVAAvianca1LCCLATAM7.0%199.518.9%
10VIVVivaAerobus2LCCLATAM8.5%222.623.4%
11VCVConviasa4FSCLATAM8.5%2.635.9%
12JATJetSMART3LCCLATAM8.5%107.526.4%
13ARGAerolíneas Argentinas2FSCLATAM10.9%130.434.3%
14BOVBoliviana de Aviación3FSCLATAM13.2%41.440.4%
15FBZFlybondi4LCCLATAM13.3%16.313.3%