All Reports Why ImPax? Methodology Subscribe
New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

February 2024
Go to Report


Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

February 2024


Quick Insights

Europe | Lowest ImPax % that resulted in >35% drop in disrupted passengers per ImPax. Global | 71% of all disrupted flights for Tier 1 carriers were due to minor delays [<1hr]. APAC | While disruptions have increased >30%, they are predominantly sub -1hr delays, as ImPax Percentage only increased 11%.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | February 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1RYRRyanairLCCEurope2.8%1.8%8
2THYTurkish AirlinesFSCEurope2.9%1.1%10
3DALDeltaFSCNorth America3.2%1.6%3
4SWASouthwestLCCNorth America4.4%3.2%1
5IGOIndiGOLCCAPAC5.1%2.4%7
6AALAmerican AirlinesFSCNorth America5.6%2.8%2
7UALUnitedFSCNorth America6.2%2.0%5
8CCAAir ChinaFSCAPAC8.2%2.0%9
9CSNChina Southern AirlinesFSCAPAC10.6%3.4%6
10CESChina EasternLCCAPAC11.2%3.7%4
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 290 airlines totalling 546,425 disrupted flights, across 2,547,396 planned flights, globally.

A dip in flight volumes for February sees every market decrease their disruption numbers. Check out the full report!

290 Airlines | 157 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
546,425 53.9% LCC | 46.1% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
22% 23.9% LCC | 19.9% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6.2% 6.9% LCC | 5.3% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
21.8m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CQN Chongqing T 4 FSC APAC 0.0% 0 0.7%
2 ART Smart Lynx T 3 LCC Europe 0.2% 0 1.3%
3 FHY Freebird T 4 LCC ME&A 0.4% 0 2.0%
4 ITY ITA Airways T 2 FSC Europe 0.5% 7 10.1%
5 CCM Air Corsica T 3 FSC Europe 0.5% 1 8.0%
6 GBB Global Aviation T 4 FSC ME&A 0.5% 1 3.9%
7 TVS Smartwings T 4 LCC Europe 0.7% 1 8.9%
8 SNJ Solaseed Air T 3 FSC APAC 0.7% 1 10.9%
9 AUA Austrian Airlines T 2 FSC Europe 0.8% 10 5.8%
10 TGU TAG Airlines T 4 LCC LATAM 0.8% 1 5.1%
11 FAD Flyadeal T 4 LCC ME&A 0.8% 5 13.2%
12 JTA Japan Trans Air T 3 LCC APAC 0.8% 3 12.1%
13 AEE Aegean Airlines T 2 FSC Europe 0.8% 7 14.7%
14 HOP HOP! T 2 LCC Europe 0.9% 10 9.4%
15 IBS Iberia Express T 4 LCC Europe 0.9% 5 11.7%
16 DVR Divi Divi Air T 4 FSC North America 1.0% 0 21.8%
17 TOM TUI Airways T 2 LCC Europe 1.0% 5 5.4%
18 IBE Iberia T 2 FSC Europe 1.1% 22 11.3%
19 FPY PLAY Airlines T 4 LCC Europe 1.1% 2 8.4%
20 BOV Boa Boliviana T 3 FSC LATAM 1.1% 2 9.5%
21 BTI airBaltic T 4 FSC Europe 1.1% 6 19.3%
22 SEH Sky Express T 4 LCC Europe 1.1% 8 8.2%
23 HKE Hong Kong Express Airways T 4 FSC APAC 1.2% 5 19.4%
24 FDA Fuji Dream T 3 LCC APAC 1.2% 4 5.0%
25 LNK South African Airlink T 2 LCC ME&A 1.3% 17 12.9%
26 CMP Copa Airlines T 2 FSC LATAM 1.3% 23 8.3%
27 ETH Ethiopian Airlines T 2 FSC ME&A 1.4% 27 9.5%
28 JAT Air Serbia T 4 FSC Europe 1.4% 5 22.5%
29 LAN Latam T 1 FSC LATAM 1.6% 20 7.3%
30 EIN Aer Lingus T 2 FSC Europe 1.7% 13 10.8%
31 TUI TUI Airways T 2 LCC Europe 1.8% 5 17.5%
32 OVA Air Europa Express T 3 LCC Europe 1.8% 4 12.1%
33 BKP Bangkok T 3 FSC APAC 1.8% 11 26.9%
34 SKK ASKY Airlines T 4 FSC ME&A 1.9% 2 6.8%
35 TVF Transavia France T 2 LCC Europe 1.9% 20 14.7%
36 PDT Piedmont Airlines T 4 FSC North America 1.9% 7 7.2%
37 SAS SAS T 2 FSC Europe 1.9% 34 13.6%
38 SJX StarLux T 4 FSC APAC 1.9% 5 25.3%
39 CFE BA CityFlyer T 3 FSC Europe 2.0% 6 6.9%
40 SKY Skymark T 3 LCC APAC 2.0% 13 14.0%
41 CRK Hong Kong Airlines T 4 FSC APAC 2.1% 9 17.6%
42 SWR Swiss T 2 FSC Europe 2.1% 29 20.5%
43 AWQ Indonesia AirAsia T 4 LCC APAC 2.2% 12 20.1%
44 GIA Garuda Indonesia T 4 FSC APAC 2.2% 25 15.0%
45 MDA Mandarin T 3 FSC APAC 2.2% 10 12.5%
46 AMX AeroMexico T 2 FSC North America 2.2% 33 10.1%
47 EZS EasyJet Switzerland T 3 LCC Europe 2.3% 12 15.8%
48 SLI AeroMéxico Connect T 3 FSC North America 2.3% 17 8.9%
49 VLG Vueling Airlines T 2 LCC Europe 2.3% 52 12.4%
50 SFJ StarFlyer T 3 FSC APAC 2.3% 10 9.7%
51 BRX Braathens Regional Airways T 3 FSC Europe 2.3% 10 18.6%
52 PTB Voepass Linhas Aéreas T 4 FSC LATAM 2.3% 5 9.3%
53 VIR Virgin Atlantic T 3 FSC APAC 2.3% 12 15.3%
54 ANA All Nippon T 1 FSC APAC 2.4% 68 13.8%
55 UTY Alliance Airlines2 T 2 LCC APAC 2.4% 3 9.6%
56 LGL Luxair T 4 LCC Europe 2.4% 3 23.4%
57 APJ Peach Airlines T 4 LCC APAC 2.4% 17 19.8%
58 LOT LOT Polish Airlines T 2 FSC Europe 2.4% 16 15.3%
59 OMA Oman Air T 3 FSC ME&A 2.4% 15 13.6%
60 VOE Volotea T 2 LCC Europe 2.4% 6 15.7%
61 EJU easyJet Europe T 2 LCC Europe 2.4% 45 14.0%
62 RYS Buzz T 2 LCC Europe 2.5% 25 16.2%
63 AHY Azerbaijan Airlines T 4 FSC ME&A 2.5% 7 16.1%
64 SIA Singapore Airlines T 2 FSC APAC 2.5% 51 17.7%
65 ASL Air Serbia T 3 FSC Europe 2.5% 9 16.3%
66 JZR Jazeera Airways T 3 LCC ME&A 2.5% 10 25.8%
67 AEA Air Europa T 3 FSC Europe 2.6% 17 13.1%
68 TAM Latam Brasil T 1 FSC LATAM 2.6% 83 19.5%
69 CTN Croatia Airlines T 3 FSC Europe 2.6% 5 14.0%
70 EVA EVA Airways T 3 LCC APAC 2.6% 36 23.5%
71 JAL Japan Airlines T 1 FSC APAC 2.6% 94 16.0%
72 OAW Helvetic T 4 LCC Europe 2.7% 5 18.4%
73 SXS Sun Express T 3 LCC Europe 2.7% 17 15.6%
74 BWA Caribbean Airlines T 4 FSC North America 2.7% 6 12.4%
75 QTR Qatar Airways T 1 FSC ME&A 2.8% 78 15.5%
76 AKX ANA Wings T 2 FSC APAC 2.8% 42 12.5%
77 OAL Olympic Air T 4 LCC Europe 2.8% 8 22.6%
78 SDG StarAir T 4 FSC APAC 2.8% 3 4.9%
79 GFA Gulf Air T 4 FSC ME&A 2.8% 13 16.7%
80 RYR Ryanair T 1 LCC Europe 2.8% 236 20.3%
81 WMT Wizz Air Malta T 2 LCC Europe 2.8% 51 13.0%
82 ETD Etihad Airways T 2 FSC ME&A 2.8% 39 21.9%
83 THY Turkish Airlines T 1 FSC Europe 2.9% 179 15.2%
84 BCY Cityjet T 3 LCC Europe 2.9% 7 15.6%
85 EWG Eurowings T 2 LCC Europe 2.9% 32 12.4%
86 SVA Saudia T 2 FSC ME&A 3.0% 47 17.8%
87 BCI Blue Islands T 4 FSC Europe 3.0% 2 6.9%
88 GLO Gol Transportes Aereos T 1 LCC LATAM 3.0% 77 18.5%
89 ENY Envoy Air T 3 FSC North America 3.0% 37 12.3%
90 RWD RwandAir T 4 FSC ME&A 3.0% 4 12.4%
91 BEL Brussels Airlines T 2 FSC Europe 3.0% 25 17.8%
92 EXS Jet2.com T 2 LCC Europe 3.1% 23 17.6%
93 THA Thai Airways T 3 LCC APAC 3.1% 41 30.3%
94 NSZ Norwegian Air Sweden T 3 LCC Europe 3.1% 12 17.6%
95 AIQ Thai AirAsia T 3 LCC APAC 3.2% 49 36.9%
96 DAL Delta T 1 FSC North America 3.2% 428 11.2%
97 TRA Transavia T 2 LCC Europe 3.2% 25 18.6%
98 SAA South African Airways T 4 FSC ME&A 3.2% 3 15.6%
99 ANZ Air New Zealand T 1 FSC APAC 3.2% 117 17.2%
100 JAF Tui Fly Belgium T 4 LCC Europe 3.2% 6 11.1%
101 WZZ Wizz Air T 2 LCC Europe 3.3% 71 13.5%
102 RAM Royal Air Maroc T 3 FSC ME&A 3.3% 29 23.0%
103 AXM AirAsia T 1 LCC APAC 3.4% 69 21.8%
104 TSC Air Transat T 3 FSC North America 3.4% 19 21.9%
105 AVA Avianca T 1 LCC LATAM 3.4% 97 13.5%
106 VOI Volaris T 1 LCC LATAM 3.4% 16 20.3%
107 SDM Rossiya Airlines T 3 LCC Europe 3.6% 27 19.9%
108 CAL China Airlines T 3 FSC APAC 3.6% 43 22.8%
109 CFG Condor T 2 FSC Europe 3.9% 19 26.6%
110 JIA PSA Airlines T 2 FSC North America 3.9% 37 13.5%
111 EZY easyJet T 1 LCC Europe 4.0% 167 19.6%
112 FIN Finnair T 2 FSC Europe 4.0% 70 18.8%
113 NWS Nordwind T 4 FSC Europe 4.0% 8 19.1%
114 KAC Kuwait Airways Corporation T 3 LCC ME&A 4.1% 10 23.3%
115 ORC Oriental Air Bridge T 4 LCC APAC 4.1% 7 13.4%
116 CEB Cebu Pacific T 2 LCC APAC 4.1% 65 26.5%
117 PGT Pegasus Airlines T 1 LCC Europe 4.1% 99 22.2%
118 ICE Icelandair T 3 FSC Europe 4.2% 13 16.4%
119 KLC KLM Cityhopper T 2 LCC Europe 4.3% 59 17.2%
120 TAP TAP Air Portugal T 2 LCC Europe 4.4% 22 27.0%
121 GAP PAL Express T 4 LCC APAC 4.4% 34 20.5%
122 SWA Southwest T 1 LCC North America 4.4% 769 18.0%
123 POE Porter T 3 LCC North America 4.5% 31 12.9%
124 CPA Cathay Pacific T 2 FSC APAC 4.6% 60 18.7%
125 EFW BA Euroflyer dba T 4 FSC Europe 4.6% 12 22.4%
126 WON Wings Abadi T 3 LCC APAC 4.6% 7 23.2%
127 HAL Hawaiian Airlines T 1 FSC North America 4.6% 55 19.0%
128 ROT TAROM T 3 FSC Europe 4.6% 14 16.4%
129 JJP Jetstar Japan T 3 LCC APAC 4.6% 19 27.4%
130 ELY El Al T 3 FSC ME&A 4.7% 20 25.6%
131 JJA Jeju Air T 3 LCC APAC 4.8% 47 23.0%
132 AFR Air France T 1 FSC Europe 4.8% 143 19.4%
133 NOZ Norwegian Air Shuttle T 2 FSC Europe 4.9% 49 21.3%
134 LAO Lao T 4 FSC APAC 4.9% 7 27.0%
135 SAT SATA Air Acores T 4 FSC Europe 4.9% 8 20.1%
136 UBG US-Bangla Airlines T 4 LCC ME&A 4.9% 11 40.4%
137 AFL Aeroflot T 2 FSC Europe 4.9% 84 20.9%
138 RPB Copa Airlines Columbia T 4 FSC Latam 5.0% 11 20.3%
139 UAE Emirates T 1 FSC ME&A 5.1% 204 29.4%
140 VRE Air Cote D'Ivoire T 4 FSC ME&A 5.1% 4 30.0%
141 OMS SalamAir T 4 FSC ME&A 5.1% 15 26.6%
142 ASA Alaska Airlines T 1 FSC North America 5.1% 148 17.8%
143 MSC Air Cairo T 3 LCC ME&A 5.1% 16 18.3%
144 IGO IndiGO T 1 LCC APAC 5.1% 386 24.8%
145 HVN Vietnam Airlines T 2 LCC APAC 5.2% 121 18.7%
146 KEM CemAir T 4 LCC ME&A 5.2% 4 17.1%
147 QXE Horizon T 4 LCC North America 5.2% 19 14.6%
148 KLM KLM T 1 FSC Europe 5.2% 150 23.6%
149 SCX Sun Country Airlines T 3 LCC North America 5.3% 33 15.7%
150 STW Southwinds T 4 LCC Europe 5.3% 5 12.3%
151 BAW British Airways T 1 FSC Europe 5.4% 219 22.8%
152 DTA TAAG Angola Airlines T 4 FSC ME&A 5.4% 4 14.6%
153 AZU Azul Brazilian Airlines T 1 FSC LATAM 5.4% 155 16.6%
154 RUK Ryanair UK T 3 LCC Europe 5.4% 15 25.8%
155 AAR Asiana T 2 FSC APAC 5.5% 24 25.8%
156 DWI Arajet SA T 4 LCC Latam 5.5% 5 23.8%
157 UZB Uzbekistan Airways T 3 FSC ME&A 5.5% 24 24.3%
158 KNE Flynas T 2 LCC ME&A 5.6% 60 26.9%
159 MWG MASwings T 4 LCC APAC 5.6% 38 20.4%
160 MMA MAI T 4 FSC APAC 5.6% 9 19.8%
161 AAY Allegiant Air T 2 LCC North America 5.6% 75 16.2%
162 LCT TAR Aerolineas T 4 LCC LATAM 5.6% 3 12.3%
163 AAL American Airlines T 1 FSC North America 5.6% 768 18.2%
164 VIV VivaAerobus T 2 LCC LATAM 5.6% 93 23.5%
165 JAC Japan Air Commuter T 3 LCC APAC 5.6% 29 14.4%
166 EDV Endeavor Air T 2 FSC North America 5.8% 60 11.9%
167 KZR Air Astana T 3 FSC ME&A 5.8% 36 26.4%
168 SJV Super Air Jet T 3 LCC APAC 5.9% 53 25.4%
169 SBI S7 Airlines T 2 FSC Europe 5.9% 37 23.8%
170 XAX AirAsia X T 3 LCC APAC 6.0% 14 29.5%
171 FJI Fiji Airways T 3 LCC APAC 6.0% 6 23.9%
172 PGA Portugalia T 3 LCC Europe 6.0% 17 30.2%
173 SKU Sky Airlines T 3 LCC Latam 6.0% 36 26.7%
174 WUK Wizz Air UK T 4 LCC Europe 6.0% 24 21.8%
175 VOZ Virgin Australia T 2 FSC APAC 6.1% 83 24.2%
176 IAD AirAsia India T 3 LCC APAC 6.1% 40 28.3%
177 LAM Lam - Linhas Aereas de Mocambique T 4 LCC LATAM 6.1% 12 11.5%
178 CCD Dalian Airlines T 3 FSC APAC 6.1% 30 16.0%
179 FFT Frontier T 2 LCC North America 6.2% 60 18.9%
180 UAL United T 1 FSC North America 6.2% 886 16.7%
181 DAH Air Algerie T 3 FSC ME&A 6.4% 57 22.1%
182 LNI Lion Air T 2 LCC APAC 6.5% 97 18.8%
183 LOG Loganair T 3 FSC Europe 6.5% 30 18.4%
184 TVJ Thai Vietjet Air T 4 LCC APAC 6.6% 35 31.6%
185 MXY Breeze Airways T 3 LCC North America 6.6% 29 23.6%
186 KAL Korean Air T 2 FSC APAC 6.8% 64 24.4%
187 MAS Malaysia Airlines T 2 FSC APAC 6.8% 77 30.6%
188 LPE Latam Perú T 3 LCC Latam 6.8% 79 19.4%
189 JZA Jazz T 2 LCC North America 6.9% 32 20.5%
190 ABY Air Arabia T 4 LCC ME&A 6.9% 62 42.1%
191 RXA Regional Express Airlines T 3 FSC APAC 7.0% 48 25.0%
192 SKX Sky Airline T 4 LCC LATAM 7.0% 21 23.8%
193 CLH Lufthansa Cityline T 2 FSC Europe 7.0% 82 19.8%
194 JNA Jin Air T 3 LCC APAC 7.1% 51 38.8%
195 CTV Citilink T 2 LCC APAC 7.4% 85 32.4%
196 VTI Vistara T 2 FSC APAC 7.4% 128 37.1%
197 ARG Aerolineas Argentinas T 2 FSC LATAM 7.4% 102 20.2%
198 ASH Mesa T 2 FSC North America 7.4% 91 16.2%
199 QFA Qantas T 1 FSC APAC 7.4% 283 27.5%
200 NKS Spirit T 1 LCC North America 7.5% 256 22.0%
201 QLK QantasLink T 2 LCC APAC 7.5% 90 21.1%
202 JST Jetstar T 2 LCC APAC 7.5% 110 25.3%
203 CGN Air Changan T 3 LCC APAC 7.6% 37 17.6%
204 TWB T'way Air T 4 FSC APAC 7.8% 60 38.2%
205 CSH Shanghai Airlines T 1 FSC APAC 7.9% 111 30.0%
206 MSR Egyptair T 2 LCC ME&A 8.0% 92 36.3%
207 RJA Royal Jordanian T 3 FSC ME&A 8.2% 26 22.5%
208 CCA Air China T 1 FSC APAC 8.2% 640 23.7%
209 FDB FlyDubai T 2 LCC ME&A 8.3% 113 42.7%
210 QJE QantasLink T 4 LCC APAC 8.3% 14 30.5%
211 CUA China United Airlines T 2 LCC APAC 8.4% 37 27.1%
212 IRA IranAIR T 4 FSC ME&A 8.4% 10 19.7%
213 ESR EastarJet T 4 LCC APAC 8.4% 26 36.5%
214 HBH Hebei Airlines T 4 LCC APAC 8.5% 39 30.0%
215 TAR Tunis Air T 4 LCC ME&A 8.5% 17 37.0%
216 JES JetSMART T 4 LCC LATAM 8.6% 19 16.3%
217 DLA Air Dolomiti T 3 LCC Europe 8.6% 36 28.7%
218 SIL Silver Airways T 3 LCC North America 8.7% 25 23.2%
219 WJA WestJet T 2 LCC North America 8.8% 126 30.0%
220 CNM Air China Inner Mongolia T 4 LCC APAC 8.9% 14 25.0%
221 IAW Iraqi Airways T 4 FSC ME&A 8.9% 25 24.1%
222 CSC Sichuan Airlines T 1 LCC APAC 8.9% 283 29.3%
223 DKH Juneyao Airlines T 2 LCC APAC 8.9% 239 27.5%
224 PVL PAL Airlines T 3 LCC APAC 9.0% 46 15.1%
225 RLH Ruili T 3 LCC APAC 9.0% 21 36.5%
226 AXB Air India Express T 3 LCC APAC 9.1% 63 35.4%
227 CGZ Colorful Guizhou T 3 LCC APAC 9.1% 31 26.6%
228 CXA XiamenAir T 1 LCC APAC 9.3% 270 30.4%
229 DLH Lufthansa T 1 FSC Europe 9.4% 404 23.8%
230 PCO Pacific Coastal Airlines T 3 LCC North America 9.5% 25 26.3%
231 BBC Bangladesh Biman T 4 FSC APAC 9.5% 38 45.9%
232 CDG Shandong Airlines T 1 LCC APAC 9.7% 238 27.8%
233 TLM Thai Lion Air T 4 LCC APAC 9.7% 44 40.4%
234 JBU JetBlue T 1 LCC North America 9.7% 359 23.8%
235 KNA Kunming Airlines T 4 LCC APAC 9.8% 85 37.6%
236 CQH Spring Airlines T 2 LCC APAC 9.8% 211 24.7%
237 VSV SCAT Airlines T 3 LCC APAC 10.5% 25 30.9%
238 FZA Fuzhou Airlines T 4 LCC APAC 10.5% 29 30.3%
239 QDA Qingdao Airlines T 3 LCC APAC 10.5% 48 29.0%
240 MAU Air Mauritius T 4 FSC ME&A 10.5% 13 29.7%
241 AIC Air India T 2 FSC APAC 10.6% 218 38.6%
242 CSN China Southern Airlines T 1 FSC APAC 10.6% 1145 28.6%
243 PAL Philippine Air Lines T 3 LCC APAC 10.8% 55 27.3%
244 OTT OTT Airlines T 4 FSC APAC 10.8% 24 27.9%
245 UEA Chengdu Airlines T 2 LCC APAC 10.9% 113 28.4%
246 ROU Air Canada Rouge T 3 LCC North America 10.9% 34 26.2%
247 ACA Air Canada T 2 FSC North America 11.0% 252 28.3%
248 OTC Air Travel T 4 LCC APAC 11.0% 29 27.9%
249 CJX Jiangxi T 4 LCC APAC 11.0% 29 29.0%
250 OCN Discover T 4 FSC Europe 11.1% 13 34.3%
251 HXA China Express Airlines T 2 LCC APAC 11.1% 126 28.9%
252 CES China Eastern T 1 LCC APAC 11.2% 1079 29.9%
253 LKE Lucky Air T 3 LCC APAC 11.4% 121 37.6%
254 AIE Air Inuit T 3 LCC North America 11.5% 54 25.9%
255 ACN Azul Conecta T 4 LCC LATAM 11.5% 32 20.3%
256 KQA Kenya Airways T 3 FSC ME&A 11.8% 66 27.9%
257 AER Aer Lingus T 3 FSC Europe 11.8% 31 22.0%
258 WEN WestJet Encore T 4 LCC North America 11.8% 65 29.0%
259 FBZ Flybondi T 4 LCC LATAM 11.8% 47 22.4%
260 BAV Bamboo Airways T 4 FSC APAC 11.9% 39 31.6%
261 TBA Tibet Airlines T 3 LCC APAC 11.9% 31 33.5%
262 YZR Suparna T 4 FSC APAC 11.9% 27 22.2%
263 CHH Hainan Airlines T 1 FSC APAC 11.9% 405 27.2%
264 CDC Zhejiang Loong T 2 LCC APAC 12.0% 141 31.0%
265 JYH 9 Air T 3 LCC APAC 12.1% 85 32.6%
266 TGW Scoot T 2 LCC APAC 12.2% 116 42.4%
267 VTE Contour Airlines T 3 FSC North America 12.3% 59 20.7%
268 BHS Bahamasair T 4 FSC North America 12.3% 12 38.3%
269 AKJ Akasa Air T 4 LCC APAC 12.9% 82 32.9%
270 GCR Tianjin Airlines T 2 FSC APAC 13.4% 214 30.0%
271 BTK Batik Air T 2 FSC APAC 13.5% 135 29.3%
272 CBJ Beijing Capital Airlines T 1 LCC APAC 13.9% 166 36.7%
273 CUH Urumqi Air T 4 LCC APAC 13.9% 37 26.7%
274 ALK SriLankan Airlines T 3 FSC APAC 13.9% 30 35.6%
275 AMU Air Macau T 4 LCC APAC 14.1% 39 40.9%
276 IRM Mahan Air T 4 FSC ME&A 14.5% 35 20.4%
277 CSZ Shenzhen Airlines T 1 LCC APAC 14.7% 338 38.9%
278 CHB West Air T 4 LCC APAC 15.2% 186 38.4%
279 JSA Jetstar Asia T 4 LCC APAC 15.4% 29 35.7%
280 OKA Okay Airways T 3 LCC APAC 16.1% 78 36.1%
281 AUR Aurigny Air Services Ltd. T 4 FSC Europe 16.3% 26 28.6%
282 EPA Donghai Airlines T 4 LCC APAC 16.6% 74 35.7%
283 NTH Hokkaido Air System T 4 FSC APAC 16.6% 6 29.0%
284 VJC VietJet Air T 2 LCC APAC 19.5% 421 40.8%
285 MXD Malindo Air T 3 LCC APAC 19.8% 42 50.2%
286 SEJ SpiceJet T 2 LCC APAC 20.1% 183 39.6%
287 IWY InterCaribbean Airways T 4 LCC North America 20.4% 23 41.1%
288 FLE Flair T 4 LCC North America 22.1% 64 44.8%
289 CBG GX Airlines T 3 LCC Europe 23.4% 112 38.8%
290 PIA Pakistan International Airlines T 3 FSC APAC 28.0% 116 55.1%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

APAC represents approx. 45% of global disruptions, increasing by >30% from January to February. While every other region’s disruption metrics decreased, APAC recorded the steepest rise.

116 Airlines | 73 LCC | 43 FSC

26.7%
Avg Total Disruption
49.1%
% Global Disruption
8%
Average ImPax
11.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“The online check-in actually doesn't work, but the check-in at the counter was very uncomplicated and quick. The transfer of the luggage also worked perfectly. Staff all around friendly and accommodating. When it comes to meals on aeroplanes, you shouldn't expect star cuisine per se, but the food was also okay for aeroplane meals. The temperature on board and also in the airport [city] is completely normal and pleasant, a sweater was enough.”

[Tier 1, FSC]

“I had a very pleasant time with [Airline]. I was very satisfied with my choice. The cabin of the aircraft is not as aesthetic as it is comfortable. The hostesses were very attentive and aimable.”

[Tier 2, LCC]

“When I asked for an upgrade to business class at check-in, I was told that unfortunately this was not possible, but instead I was given a front row seat in economy class. The extra legroom doubles the comfort, and I was able to spend a long flight in comfort. I was impressed by this thoughtfulness. What's more, when I received my baggage upon arrival in [city], a heartfelt handwritten message card was included with my baggage. My husband and I were deeply moved by this small but big surprise. This kind of consideration eased the fatigue of the trip and left us with lasting memories.”

[Tier 1, FSC]

“I recently had the displeasure of flying with [airline], and it was an experience I wouldn't wish upon my worst enemy. From start to finish, the airline's incompetence and lack of customer service left me utterly frustrated and disappointed. [Airline] check-in system is an absolute disaster, especially when tickets are purchased through a third-party supplier. Despite numerous attempts, I was unable to check in online, and attempting to call their customer service line proved futile as well. Upon arrival, we discovered that my husband's luggage was nowhere to be found. After lodging a complaint with [Airline], we were offered a measly compensation of £69, which hardly covers the inconvenience and frustration caused by their negligence. To add insult to injury, it took a staggering six days before our luggage was finally returned to us, and even then, some items were missing.“

[Tier 1, LCC]

“[Airline] experienced a mechanical issue (tire replacement) that delayed our 14 hour flight to [city]. Due to this, I missed my connecting flight. When I arrived in [city], I was greeted by [airline] employee who was unhelpful, and rude. She told me the only option was to stay in [city] for 24 hours until the next [Airline] flight. She even lied and told me they couldn't rebook me another Airlines flight that night because it was full. When I asked to speak to a supervisor, they were able to rebook me onto the other flight that night. There were so many open rows and seats that I immediately felt bad for the six other families that had to stay in [city] for the night.”

[Tier 2, FSC]

“My Business class flight was cancelled as I needed to fly on the same day I accepted an economy flight with the promise of a payment that would be the difference between the 2 flight costs. When I made my claim I was told that there was no difference in cost between the 2 flights. So I had no lounge pass, no express security, no speedy boarding and the rest of the extras you pay extra for on a business class flight e.g. food and drink, flat bed. My big problem with [Airline] is that the customer service is rubbish. It takes over an hour to get through to them on the phone. When they cancelled the flight they didn't offer an alternative flight. I spent 3 hours trying to sort this out with lots of "we are so sorry.”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.7%
2SNJSolaseed AirT 3FSCAPAC0.7%110.9%
3JTAJapan Trans AirT 3LCCAPAC0.8%312.1%
4HKEHong Kong Express AirwaysT 4FSCAPAC1.2%519.4%
5FDAFuji DreamT 3LCCAPAC1.2%45.0%
6BKPBangkokT 3FSCAPAC1.8%1126.9%
7SJXStarLuxT 4FSCAPAC1.9%525.3%
8SKYSkymarkT 3LCCAPAC2.0%1314.0%
9CRKHong Kong AirlinesT 4FSCAPAC2.1%917.6%
10AWQIndonesia AirAsiaT 4LCCAPAC2.2%1220.1%
11GIAGaruda IndonesiaT 4FSCAPAC2.2%2515.0%
12MDAMandarinT 3FSCAPAC2.2%1012.5%
13SFJStarFlyerT 3FSCAPAC2.3%109.7%
14VIRVirgin AtlanticT 3FSCAPAC2.3%1215.3%
15ANAAll NipponT 1FSCAPAC2.4%6813.8%
16UTYAlliance Airlines2T 2LCCAPAC2.4%39.6%
17APJPeach AirlinesT 4LCCAPAC2.4%1719.8%
18SIASingapore AirlinesT 2FSCAPAC2.5%5117.7%
19EVAEVA AirwaysT 3LCCAPAC2.6%3623.5%
20JALJapan AirlinesT 1FSCAPAC2.6%9416.0%
21AKXANA WingsT 2FSCAPAC2.8%4212.5%
22SDGStarAirT 4FSCAPAC2.8%34.9%
23THAThai AirwaysT 3LCCAPAC3.1%4130.3%
24AIQThai AirAsiaT 3LCCAPAC3.2%4936.9%
25ANZAir New ZealandT 1FSCAPAC3.2%11717.2%
26AXMAirAsiaT 1LCCAPAC3.4%6921.8%
27CALChina AirlinesT 3FSCAPAC3.6%4322.8%
28ORCOriental Air BridgeT 4LCCAPAC4.1%713.4%
29CEBCebu PacificT 2LCCAPAC4.1%6526.5%
30GAPPAL ExpressT 4LCCAPAC4.4%3420.5%
31CPACathay PacificT 2FSCAPAC4.6%6018.7%
32WONWings AbadiT 3LCCAPAC4.6%723.2%
33JJPJetstar JapanT 3LCCAPAC4.6%1927.4%
34JJAJeju AirT 3LCCAPAC4.8%4723.0%
35LAOLaoT 4FSCAPAC4.9%727.0%
36IGOIndiGOT 1LCCAPAC5.1%38624.8%
37HVNVietnam AirlinesT 2LCCAPAC5.2%12118.7%
38AARAsianaT 2FSCAPAC5.5%2425.8%
39MWGMASwingsT 4LCCAPAC5.6%3820.4%
40MMAMAIT 4FSCAPAC5.6%919.8%
41JACJapan Air CommuterT 3LCCAPAC5.6%2914.4%
42SJVSuper Air JetT 3LCCAPAC5.9%5325.4%
43XAXAirAsia XT 3LCCAPAC6.0%1429.5%
44FJIFiji AirwaysT 3LCCAPAC6.0%623.9%
45VOZVirgin AustraliaT 2FSCAPAC6.1%8324.2%
46IADAirAsia IndiaT 3LCCAPAC6.1%4028.3%
47CCDDalian AirlinesT 3FSCAPAC6.1%3016.0%
48LNILion AirT 2LCCAPAC6.5%9718.8%
49TVJThai Vietjet AirT 4LCCAPAC6.6%3531.6%
50KALKorean AirT 2FSCAPAC6.8%6424.4%
51MASMalaysia AirlinesT 2FSCAPAC6.8%7730.6%
52RXARegional Express AirlinesT 3FSCAPAC7.0%4825.0%
53JNAJin AirT 3LCCAPAC7.1%5138.8%
54CTVCitilinkT 2LCCAPAC7.4%8532.4%
55VTIVistaraT 2FSCAPAC7.4%12837.1%
56QFAQantasT 1FSCAPAC7.4%28327.5%
57QLKQantasLinkT 2LCCAPAC7.5%9021.1%
58JSTJetstarT 2LCCAPAC7.5%11025.3%
59CGNAir ChanganT 3LCCAPAC7.6%3717.6%
60TWBT'way AirT 4FSCAPAC7.8%6038.2%
61CSHShanghai AirlinesT 1FSCAPAC7.9%11130.0%
62CCAAir ChinaT 1FSCAPAC8.2%64023.7%
63QJEQantasLinkT 4LCCAPAC8.3%1430.5%
64CUAChina United AirlinesT 2LCCAPAC8.4%3727.1%
65ESREastarJetT 4LCCAPAC8.4%2636.5%
66HBHHebei AirlinesT 4LCCAPAC8.5%3930.0%
67CNMAir China Inner MongoliaT 4LCCAPAC8.9%1425.0%
68CSCSichuan AirlinesT 1LCCAPAC8.9%28329.3%
69DKHJuneyao AirlinesT 2LCCAPAC8.9%23927.5%
70PVLPAL AirlinesT 3LCCAPAC9.0%4615.1%
71RLHRuiliT 3LCCAPAC9.0%2136.5%
72AXBAir India ExpressT 3LCCAPAC9.1%6335.4%
73CGZColorful GuizhouT 3LCCAPAC9.1%3126.6%
74CXAXiamenAirT 1LCCAPAC9.3%27030.4%
75BBCBangladesh BimanT 4FSCAPAC9.5%3845.9%
76CDGShandong AirlinesT 1LCCAPAC9.7%23827.8%
77TLMThai Lion AirT 4LCCAPAC9.7%4440.4%
78KNAKunming AirlinesT 4LCCAPAC9.8%8537.6%
79CQHSpring AirlinesT 2LCCAPAC9.8%21124.7%
80VSVSCAT AirlinesT 3LCCAPAC10.5%2530.9%
81FZAFuzhou AirlinesT 4LCCAPAC10.5%2930.3%
82QDAQingdao AirlinesT 3LCCAPAC10.5%4829.0%
83AICAir IndiaT 2FSCAPAC10.6%21838.6%
84CSNChina Southern AirlinesT 1FSCAPAC10.6%114528.6%
85PALPhilippine Air LinesT 3LCCAPAC10.8%5527.3%
86OTTOTT AirlinesT 4FSCAPAC10.8%2427.9%
87UEAChengdu AirlinesT 2LCCAPAC10.9%11328.4%
88OTCAir TravelT 4LCCAPAC11.0%2927.9%
89CJXJiangxiT 4LCCAPAC11.0%2929.0%
90HXAChina Express AirlinesT 2LCCAPAC11.1%12628.9%
91CESChina EasternT 1LCCAPAC11.2%107929.9%
92LKELucky AirT 3LCCAPAC11.4%12137.6%
93BAVBamboo AirwaysT 4FSCAPAC11.9%3931.6%
94TBATibet AirlinesT 3LCCAPAC11.9%3133.5%
95YZRSuparnaT 4FSCAPAC11.9%2722.2%
96CHHHainan AirlinesT 1FSCAPAC11.9%40527.2%
97CDCZhejiang LoongT 2LCCAPAC12.0%14131.0%
98JYH9 AirT 3LCCAPAC12.1%8532.6%
99TGWScootT 2LCCAPAC12.2%11642.4%
100AKJAkasa AirT 4LCCAPAC12.9%8232.9%
101GCRTianjin AirlinesT 2FSCAPAC13.4%21430.0%
102BTKBatik AirT 2FSCAPAC13.5%13529.3%
103CBJBeijing Capital AirlinesT 1LCCAPAC13.9%16636.7%
104CUHUrumqi AirT 4LCCAPAC13.9%3726.7%
105ALKSriLankan AirlinesT 3FSCAPAC13.9%3035.6%
106AMUAir MacauT 4LCCAPAC14.1%3940.9%
107CSZShenzhen AirlinesT 1LCCAPAC14.7%33838.9%
108CHBWest AirT 4LCCAPAC15.2%18638.4%
109JSAJetstar AsiaT 4LCCAPAC15.4%2935.7%
110OKAOkay AirwaysT 3LCCAPAC16.1%7836.1%
111EPADonghai AirlinesT 4LCCAPAC16.6%7435.7%
112NTHHokkaido Air SystemT 4FSCAPAC16.6%629.0%
113VJCVietJet AirT 2LCCAPAC19.5%42140.8%
114MXDMalindo AirT 3LCCAPAC19.8%4250.2%
115SEJSpiceJetT 2LCCAPAC20.1%18339.6%
116PIAPakistan International AirlinesT 3FSCAPAC28.0%11655.1%
Region

Europe

European airlines had a great month with the lowest ImPax average [3.8%], which was reflected in 35% lower volume of passengers affected by medium and large delays and cancellations [ImPax].

77 Airlines | 39 LCC | 38 FSC

17.3%
Avg Total Disruption
18.1%
% Global Disruption
3.8%
Average ImPax
3.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Flight was on time and duration was less than expected. Service was top notch as was the food and condition of the cabin. We had access to Lounge prior to boarding and that facility was exceptional and the food was of good quality and wide variety.”

[Tier 1, FSC]

“We had some travel issues trying to catch a flight from the [country] to [country]. Our flight that was booked with [airline] completely fell apart. We made it to another destination by booking with another airline, then tried to find a flight to our final destination. We went to the [airline] counter and they quickly found us a ticket to [destination]. They were extremely professional and kind. The flight and staff were great! We will book with [airline] again when returning to this beautiful country.”

[Tier 1, LCC]

“Everything went well: fast checking and boarding; great service on flight and av with a personal screen, with films, music etc. Would definitely book again.”

[Tier 1, LCC]

​​”Worst policy food voucher. I purchased an inflight food voucher. During the flight they informed me they were out of stock of hot and cold meals. I did not want snacks. When I contacted customer service they told me it doesn't matter if I use the voucher or not, even though it’s their fault, they’ll not refund me. Stealing money from customers. I’ll never buy again and will avoid [airline].”

[Tier 1, LCC]

“Rude and rude staff. I had a hand suitcase that was over 2cm (!) and they directed me to the office to purchase hand luggage but with arrogance and malice as if I had murdered someone. and oh well, I paid 68 euros. Due to this inconvenience I arrived at the gate 5 minutes late: flight departing at 9.20 in the morning, gate closing at 8.50, I show up at the gate at 8.55; the rest of my family has already boarded (wife and 2 daughters), but the 3rd eldest son still in the corridor waiting for me (therefore not yet on board) and the clerk "I'm sorry we've already closed the gate, he can't get on"...."but how, I the ticket, everyone is still standing inside the plane and it leaves in 25 minutes, I have my son here 10 metres from me...""I told her he can't get on, the gate has been closed!!!". ..In short, nothing to be done, they threatened to put my son on the ground too if (only him) he didn't get back on the plane immediately. And I don't!!! With an arrogance never seen before!!! This is too much in one day! I understand the rules but arrogance I don't. NEVER AGAIN WITH [airline]!!!.”

[Tier 1, LCC]

“Awful service! please avoid this airline, do not fly with [airline]. We phoned them to request bassinet baby friendly seats on the flights and they advised us to choose ANY seat near a window. However this was the wrong information and we later realised there are specific bassinet seats to select. We therefore lost our money because we had to cancel the seat selection after being given the wrong information. We then had to select the actual assigned bassinet seats. Kept contacting them to complain and asking them to listen to the recorded phone call where wrong information was given but they were not helpful at all!.”

[Tier 1, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1ARTSmart LynxT 3LCCEurope0.2%01.3%
2ITYITA AirwaysT 2FSCEurope0.5%710.1%
3CCMAir CorsicaT 3FSCEurope0.5%18.0%
4TVSSmartwingsT 4LCCEurope0.7%18.9%
5AUAAustrian AirlinesT 2FSCEurope0.8%105.8%
6AEEAegean AirlinesT 2FSCEurope0.8%714.7%
7HOPHOP!T 2LCCEurope0.9%109.4%
8IBSIberia ExpressT 4LCCEurope0.9%511.7%
9TOMTUI AirwaysT 2LCCEurope1.0%55.4%
10IBEIberiaT 2FSCEurope1.1%2211.3%
11FPYPLAY AirlinesT 4LCCEurope1.1%28.4%
12BTIairBalticT 4FSCEurope1.1%619.3%
13SEHSky ExpressT 4LCCEurope1.1%88.2%
14JATAir SerbiaT 4FSCEurope1.4%522.5%
15EINAer LingusT 2FSCEurope1.7%1310.8%
16TUITUI AirwaysT 2LCCEurope1.8%517.5%
17OVAAir Europa ExpressT 3LCCEurope1.8%412.1%
18TVFTransavia FranceT 2LCCEurope1.9%2014.7%
19SASSAST 2FSCEurope1.9%3413.6%
20CFEBA CityFlyerT 3FSCEurope2.0%66.9%
21SWRSwissT 2FSCEurope2.1%2920.5%
22EZSEasyJet SwitzerlandT 3LCCEurope2.3%1215.8%
23VLGVueling AirlinesT 2LCCEurope2.3%5212.4%
24BRXBraathens Regional AirwaysT 3FSCEurope2.3%1018.6%
25LGLLuxairT 4LCCEurope2.4%323.4%
26LOTLOT Polish AirlinesT 2FSCEurope2.4%1615.3%
27VOEVoloteaT 2LCCEurope2.4%615.7%
28EJUeasyJet EuropeT 2LCCEurope2.4%4514.0%
29RYSBuzzT 2LCCEurope2.5%2516.2%
30ASLAir SerbiaT 3FSCEurope2.5%916.3%
31AEAAir EuropaT 3FSCEurope2.6%1713.1%
32CTNCroatia AirlinesT 3FSCEurope2.6%514.0%
33OAWHelveticT 4LCCEurope2.7%518.4%
34SXSSun ExpressT 3LCCEurope2.7%1715.6%
35OALOlympic AirT 4LCCEurope2.8%822.6%
36RYRRyanairT 1LCCEurope2.8%23620.3%
37WMTWizz Air MaltaT 2LCCEurope2.8%5113.0%
38THYTurkish AirlinesT 1FSCEurope2.9%17915.2%
39BCYCityjetT 3LCCEurope2.9%715.6%
40EWGEurowingsT 2LCCEurope2.9%3212.4%
41BCIBlue IslandsT 4FSCEurope3.0%26.9%
42BELBrussels AirlinesT 2FSCEurope3.0%2517.8%
43EXSJet2.comT 2LCCEurope3.1%2317.6%
44NSZNorwegian Air SwedenT 3LCCEurope3.1%1217.6%
45TRATransaviaT 2LCCEurope3.2%2518.6%
46JAFTui Fly BelgiumT 4LCCEurope3.2%611.1%
47WZZWizz AirT 2LCCEurope3.3%7113.5%
48SDMRossiya AirlinesT 3LCCEurope3.6%2719.9%
49CFGCondorT 2FSCEurope3.9%1926.6%
50EZYeasyJetT 1LCCEurope4.0%16719.6%
51FINFinnairT 2FSCEurope4.0%7018.8%
52NWSNordwindT 4FSCEurope4.0%819.1%
53PGTPegasus AirlinesT 1LCCEurope4.1%9922.2%
54ICEIcelandairT 3FSCEurope4.2%1316.4%
55KLCKLM CityhopperT 2LCCEurope4.3%5917.2%
56TAPTAP Air PortugalT 2LCCEurope4.4%2227.0%
57EFWBA Euroflyer dbaT 4FSCEurope4.6%1222.4%
58ROTTAROMT 3FSCEurope4.6%1416.4%
59AFRAir FranceT 1FSCEurope4.8%14319.4%
60NOZNorwegian Air ShuttleT 2FSCEurope4.9%4921.3%
61SATSATA Air AcoresT 4FSCEurope4.9%820.1%
62AFLAeroflotT 2FSCEurope4.9%8420.9%
63KLMKLMT 1FSCEurope5.2%15023.6%
64STWSouthwindsT 4LCCEurope5.3%512.3%
65BAWBritish AirwaysT 1FSCEurope5.4%21922.8%
66RUKRyanair UKT 3LCCEurope5.4%1525.8%
67SBIS7 AirlinesT 2FSCEurope5.9%3723.8%
68PGAPortugaliaT 3LCCEurope6.0%1730.2%
69WUKWizz Air UKT 4LCCEurope6.0%2421.8%
70LOGLoganairT 3FSCEurope6.5%3018.4%
71CLHLufthansa CitylineT 2FSCEurope7.0%8219.8%
72DLAAir DolomitiT 3LCCEurope8.6%3628.7%
73DLHLufthansaT 1FSCEurope9.4%40423.8%
74OCNDiscoverT 4FSCEurope11.1%1334.3%
75AERAer LingusT 3FSCEurope11.8%3122.0%
76AURAurigny Air Services Ltd.T 4FSCEurope16.3%2628.6%
77CBGGX AirlinesT 3LCCEurope23.4%11238.8%
Region

North America

North America’s disruption numbers dropped by almost 30%. This is reflected in disrupted passenger estimates, which represent less than half of January volumes.

36 Airlines | 18 LCC | 18 FSC

20.5%
Avg Total Disruption
20.2%
% Global Disruption
7.2%
ImPax
5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My daughter left her hip sack containing her passport and money and bank cards on the [airline] calmly and efficiently went about tracking it down and getting it back to her in very short order. What a great ending to something that had been pretty terrible. It seems that [airline] has a process that works! They have some great employees! Thanks for your help!!!”

[Tier 1, LCC]

“This was our 4th trip to [city] via [Airline]. Every flight has been great, no matter if it was economy, comfort plus or first class. The flights we booked were always on time, check in was very easy and we did not encounter any issues at all. This latest flight had the new Starlink satellite service, we had free wifi the entire flight.”

[Tier 1, FSC]

“My wife and I recently flew [airline]. I used to fly them regularly, when I was a business traveller. I was blown away that after all these years they have kept my frequent flyer miles, unlike [other airline] who destroyed them years ago. It was $500 less for my wife and I to fly [airline] Coach Plus service than regular coach on [other airline]. I was very surprised. I was also surprised at the legroom, the hot meals (like the good ole' days) and the flight attendant service and attitude. I'll be flying [airline] again, after years away.”

[Tier 1, FSC]

“They damaged my designer suitcase. Tried to report it once settled but they said I had to have reported it at the airport. I had a connecting flight and left the country. They should have used their cameras etc to investigate my claims. Their staff, like most customer service staff I encountered in the US, are dismissive and the company obviously has nothing in place for customer satisfaction. Amazon is a US company which has some of the best customer service in the UK. The [airline] staff spoke in a condescending manner to paying customers, no point using sir or ma’am if you're going to be rude.”

[Tier 1, FSC]

“They changed my flight two times in one month. The choices they offered were not acceptable to me. It’s too close to change the flight to another airline now, but this is the last time I will use [Airline]. If you are smart, don't use them!!!.”

[Tier 1, LCC]

“Booked transfers through [airline]. Took payment. Went alone. Arrived at destination to find out my transfer had been cancelled because I booked within 24hrs. Yet they took payment and sent confirmation. They were not interested in helping or refunding my money back. I was left on my own at the airport trying to find another way to get to [city]. Over a week later still no refund.”

[Tier 2, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.0%021.8%
2PDTPiedmont AirlinesT 4FSCNorth America1.9%77.2%
3AMXAeroMexicoT 2FSCNorth America2.2%3310.1%
4SLIAeroMéxico ConnectT 3FSCNorth America2.3%178.9%
5BWACaribbean AirlinesT 4FSCNorth America2.7%612.4%
6ENYEnvoy AirT 3FSCNorth America3.0%3712.3%
7DALDeltaT 1FSCNorth America3.2%42811.2%
8TSCAir TransatT 3FSCNorth America3.4%1921.9%
9JIAPSA AirlinesT 2FSCNorth America3.9%3713.5%
10SWASouthwestT 1LCCNorth America4.4%76918.0%
11POEPorterT 3LCCNorth America4.5%3112.9%
12HALHawaiian AirlinesT 1FSCNorth America4.6%5519.0%
13ASAAlaska AirlinesT 1FSCNorth America5.1%14817.8%
14QXEHorizonT 4LCCNorth America5.2%1914.6%
15SCXSun Country AirlinesT 3LCCNorth America5.3%3315.7%
16AAYAllegiant AirT 2LCCNorth America5.6%7516.2%
17AALAmerican AirlinesT 1FSCNorth America5.6%76818.2%
18EDVEndeavor AirT 2FSCNorth America5.8%6011.9%
19FFTFrontierT 2LCCNorth America6.2%6018.9%
20UALUnitedT 1FSCNorth America6.2%88616.7%
21MXYBreeze AirwaysT 3LCCNorth America6.6%2923.6%
22JZAJazzT 2LCCNorth America6.9%3220.5%
23ASHMesaT 2FSCNorth America7.4%9116.2%
24NKSSpiritT 1LCCNorth America7.5%25622.0%
25SILSilver AirwaysT 3LCCNorth America8.7%2523.2%
26WJAWestJetT 2LCCNorth America8.8%12630.0%
27PCOPacific Coastal AirlinesT 3LCCNorth America9.5%2526.3%
28JBUJetBlueT 1LCCNorth America9.7%35923.8%
29ROUAir Canada RougeT 3LCCNorth America10.9%3426.2%
30ACAAir CanadaT 2FSCNorth America11.0%25228.3%
31AIEAir InuitT 3LCCNorth America11.5%5425.9%
32WENWestJet EncoreT 4LCCNorth America11.8%6529.0%
33VTEContour AirlinesT 3FSCNorth America12.3%5920.7%
34BHSBahamasairT 4FSCNorth America12.3%1238.3%
35IWYInterCaribbean AirwaysT 4LCCNorth America20.4%2341.1%
36FLEFlairT 4LCCNorth America22.1%6444.8%
Region

Middle East and Africa

Global disruption volumes decreased this month, and ME&A was no exception, decreasing estimated passengers by almost 15%.

39 Airlines | 13 LCC | 26 FSC

21.9%
Avg Total Disruption
7.5%
% Global Disruption
5%
Average ImPax
1.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Excellent service from [airline]. Our [other airline] flight from [city] was delayed by 4 hours. Upon arrival at Doha we were met by ground staff who directed us to get new flights for onward travel. Special mention to Ground Services, who ensured our luggage was picked up & redirected on our connection, so we could check in immediately for our next flight. Great service & fantastic airport.”

[Tier 1, FSC]

“My recent journey with [airline] was nothing short of exceptional. From the moment I boarded the flight to [city], I was enveloped in a sense of comfort and luxury that made the entire experience truly memorable. [airline] has been my preferred airline since 2020, and with each trip, they continue to exceed my expectations.”

[Tier 1, FSC]

“[airline] operates with the best efficiency from making the airline booking until the plane takes off and lands. The cabin crew was kind and the app is simple to use. I've taken a lot of flights and [airline]i is a decent airline for economy or service.”

[Tier 1, LCC]

“[airline] left thousands of passengers stranded for up to 3 days in [airport], some with children with no help or explanation. They have no contingency for [weather] and no interest in human care. They have provided no compensation for the impacted passengers. They claim that the missing luggage was also due to the [weather]… they provide no help when things get tough and I will never be flying with them again. They also required me to fill out a medical form to board and they took zero notice of my one requirement (more drinking water than average) and, despite being able bodied, would not allow me to purchase the bulkhead seats after having spoken to me in person.”

[Tier 1, FSC]

“Never wrote anything online to complain about an airline but [airline] made me very angry I had to do this. I purchased tickets online because I was travelling with my infant. The guy who helped me told me it was $1700 including my infant and the bassinet seat. The day I went to check in I had to pay another $1100 for my infant.They charged me this much money. Never again with this airline. Horrible!”

[Tier 1, FSC]

“Worst flight experience. Cancelling my flight, got me to fly to another country promising I can still make my connection only to cancel my connection when I got there. Extra time wasted and jet lagged. Then they don't even inform me of trying to put me on a new flight getting me there a day later. I'm losing money on accommodation for multiple days. Online says there are plenty of flights from [city] to [city] available on the day I need, but they wont put me on one. Telling me to ask for a refund now but I don't hold my breath. Plus it's 14 to 28 days to wait for it!? Avoid!”

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.4%02.0%
2GBBGlobal AviationT 4FSCME&A0.5%13.9%
3FADFlyadealT 4LCCME&A0.8%513.2%
4LNKSouth African AirlinkT 2LCCME&A1.3%1712.9%
5ETHEthiopian AirlinesT 2FSCME&A1.4%279.5%
6SKKASKY AirlinesT 4FSCME&A1.9%26.8%
7OMAOman AirT 3FSCME&A2.4%1513.6%
8AHYAzerbaijan AirlinesT 4FSCME&A2.5%716.1%
9JZRJazeera AirwaysT 3LCCME&A2.5%1025.8%
10QTRQatar AirwaysT 1FSCME&A2.8%7815.5%
11GFAGulf AirT 4FSCME&A2.8%1316.7%
12ETDEtihad AirwaysT 2FSCME&A2.8%3921.9%
13SVASaudiaT 2FSCME&A3.0%4717.8%
14RWDRwandAirT 4FSCME&A3.0%412.4%
15SAASouth African AirwaysT 4FSCME&A3.2%315.6%
16RAMRoyal Air MarocT 3FSCME&A3.3%2923.0%
17KACKuwait Airways CorporationT 3LCCME&A4.1%1023.3%
18ELYEl AlT 3FSCME&A4.7%2025.6%
19UBGUS-Bangla AirlinesT 4LCCME&A4.9%1140.4%
20UAEEmiratesT 1FSCME&A5.1%20429.4%
21VREAir Cote D'IvoireT 4FSCME&A5.1%430.0%
22OMSSalamAirT 4FSCME&A5.1%1526.6%
23MSCAir CairoT 3LCCME&A5.1%1618.3%
24KEMCemAirT 4LCCME&A5.2%417.1%
25DTATAAG Angola AirlinesT 4FSCME&A5.4%414.6%
26UZBUzbekistan AirwaysT 3FSCME&A5.5%2424.3%
27KNEFlynasT 2LCCME&A5.6%6026.9%
28KZRAir AstanaT 3FSCME&A5.8%3626.4%
29DAHAir AlgerieT 3FSCME&A6.4%5722.1%
30ABYAir ArabiaT 4LCCME&A6.9%6242.1%
31MSREgyptairT 2LCCME&A8.0%9236.3%
32RJARoyal JordanianT 3FSCME&A8.2%2622.5%
33FDBFlyDubaiT 2LCCME&A8.3%11342.7%
34IRAIranAIRT 4FSCME&A8.4%1019.7%
35TARTunis AirT 4LCCME&A8.5%1737.0%
36IAWIraqi AirwaysT 4FSCME&A8.9%2524.1%
37MAUAir MauritiusT 4FSCME&A10.5%1329.7%
38KQAKenya AirwaysT 3FSCME&A11.8%6627.9%
39IRMMahan AirT 4FSCME&A14.5%3520.4%
Region

Latin America

LATAM has approximately half the airline brands of North America, but only accounts for a quarter of North America’s disrupted passengers per the ImPax Percentage.

22 Airlines | 14 LCC | 8 FSC

16.7%
Avg Total Disruption
5.1%
% Global Disruption
4.6%
Average ImPax
938k
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I was hesitant to book [airline], since it would be the first time. I was pleasantly surprised. The planes are kept in good condition in the cabin. They provide a hot meal since the travel time is 3.5 hours and the food was acceptable for being airline food. There was a good selection of free entertainment also (music, movies, etc.) with free headphones.”

[Tier 1, FSC]

“Flight went well, with just a small delay, but justified by the weather. Satisfactory on-board service and well-functioning entertainment equipment. The flight commander was very attentive to the passengers and provided a smooth flight, with a smooth takeoff and landing. Congratulations to the [airline].”

[Tier 1, LCC]

“We flew with [airline] for 6 short haul flights within [country]. Each flight departed on time & I actually enjoyed that not all the interiors of their Airbus 319s had been remodelled because the old seats are super comfy. Refreshments were complementary on all the flights as well unlike the *other guys (glaring at you [Airline]). We even had a 45 minute connection in [city] and we made it, and surprisingly so did our bags. Good job [airport] ground crew!”

[Tier 1, LCC]

“[Airline] changed my booking by 27 minutes / by regulation they can do it and forced you to pay a change because it is not a 30 min change!!! . For 3 min. My mum, an 85 year old that needed help to change flights, was obligated to pay a change fee because [airline] decided to change the time and it was not enough time to make a connection 40 min!!!! For a person that needs help. They don't respect the passengers !! And play by the rules !!! So they forced you to pay for a new flight that gives the passenger less than 1 hour to make a connection.”

[Tier 1, LCC]

“First, the flight will be delayed which will make me lose my connecting flight. Upon calling the contact centre for your airline, the agent tells me they cannot do anything from their side and that I should go down past security again and talk to the airlines. Before I did this I waited 1 hour at the gate lounge for a [airline] employee, none showed up. I then took the advice of the customer service attendant of [airline] and went downstairs and tried to find someone from the airline check in. Please note that this is the first and last time I am flying [airline].”

[Tier 2, LCC]

“I missed my flight in [city], which was my fault and [airline] did nothing to assist me in getting on another flight. I was told to “call customer service to see if they could help.” WiFi in the SCL airport does not support WiFi Calling. I spent eighteen hours in the airport and finally flew home on [another airline].”

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.8%15.1%
2BOVBoa BolivianaT 3FSCLATAM1.1%29.5%
3CMPCopa AirlinesT 2FSCLATAM1.3%238.3%
4LANLatamT 1FSCLATAM1.6%207.3%
5PTBVoepass Linhas AéreasT 4FSCLATAM2.3%59.3%
6TAMLatam BrasilT 1FSCLATAM2.6%8319.5%
7GLOGol Transportes AereosT 1LCCLATAM3.0%7718.5%
8AVAAviancaT 1LCCLATAM3.4%9713.5%
9VOIVolarisT 1LCCLATAM3.4%1620.3%
10RPBCopa Airlines ColumbiaT 4FSCLatam5.0%1120.3%
11AZUAzul Brazilian AirlinesT 1FSCLATAM5.4%15516.6%
12DWIArajet SAT 4LCCLatam5.5%523.8%
13LCTTAR AerolineasT 4LCCLATAM5.6%312.3%
14VIVVivaAerobusT 2LCCLATAM5.6%9323.5%
15SKUSky AirlinesT 3LCCLatam6.0%3626.7%
16LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM6.1%1211.5%
17LPELatam PerúT 3LCCLatam6.8%7919.4%
18SKXSky AirlineT 4LCCLATAM7.0%2123.8%
19ARGAerolineas ArgentinasT 2FSCLATAM7.4%10220.2%
20JESJetSMARTT 4LCCLATAM8.6%1916.3%
21ACNAzul ConectaT 4LCCLATAM11.5%3220.3%
22FBZFlybondiT 4LCCLATAM11.8%4722.4%
© 2025 AviLabs | All Rights Reserved