New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

February 2025
Go to Report


Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

February 2025


Quick Insights

Global An 8% decrease in flight volumes saw a 19% decrease in disruption rates overall, and a 35.5% decrease in cancellation rates, specifically. Europe 705K passengers qualified for compensation due to EU261, this month. This is a +30% decrease compared to January. North America The sharp decrease in cancellation rates across the region was a result of a remarkable improved performance by Tier 1 carriers that saw a 70% drop in cancelled flights, compared to January.
APAC An 80% decrease in flights disrupted by major delays (3hr+) among Tier 1 carriers, resulted in 230K LESS disrupted passengers compared to January. Low Cost Carriers LCCs make up 49.3% of the top 290 airlines’ flight volumes, but account for 47.7% of major delays (>3 hours) and 43.9% of cancellations worldwide.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | February 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC2.52%2.36%7
2RYRRyanairLCCEurope3.13%2.16%8
3EZYeasyJetLCCEurope4.34%1.41%10
4CESChina EasternLCCAPAC4.86%2.83%5
5CSNChina Southern AirlinesFSCAPAC5.27%1.87%6
6SWASouthwestLCCNorth America5.43%3.59%1
7CCAAir ChinaFSCAPAC5.59%1.73%9
8DALDeltaFSCNorth America6.69%3.17%3
9UALUnitedFSCNorth America7.23%2.80%4
10AALAmerican AirlinesFSCNorth America7.60%3.49%2

Global Disruptions Overview

This month’s report analyses the disruption data of 292 airlines totalling 515,880 disrupted flights, across 2,541,905 planned flights, globally.

Although February saw aviation labour strikes in Europe, layoffs in North America, and terrifying occurrences that included the flipping of a Delta flight upon landing, there was a 19% decrease in passengers impacted by medium and major delays, and cancellations.

292 Airlines | 158 LCC | 134 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
515,880 52.7% LCC | 47.3% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
20.8% 22.9% LCC | 18.9% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6% 6.9% LCC | 5.1% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
20.2m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.00%0.00.12%
2FHYFreebirdT 4LCCME&A0.00%0.00.90%
3CCMAir CorsicaT 3FSCEurope0.11%0.25.75%
4TOMTUI AirwaysT 2LCCEurope0.43%2.05.72%
5SEHSky ExpressT 4LCCEurope0.60%4.410.16%
6ITYITA AirwaysT 2FSCEurope0.60%8.413.04%
7AEZAeroitaliaT 4LCCEurope0.63%4.15.24%
8LNKSouth African AirlinkT 2LCCME&A0.65%18.64.35%
9IBSIberia ExpressT 4LCCEurope0.72%3.86.74%
10FADFlyadealT 4LCCME&A0.92%6.515.80%
11SZSScandinavian Airlines ConnectT 3LCCEurope0.96%5.86.92%
12RPBCopa Airlines ColumbiaT 4FSCLATAM1.03%2.27.66%
13SFJStarFlyerT 3FSCAPAC1.05%4.610.72%
14SJXStarLuxT 4FSCAPAC1.06%4.211.77%
15AEEAegean AirlinesT 2FSCEurope1.09%10.014.67%
16SNJSolaseed AirT 3FSCAPAC1.16%1.920.79%
17CMPCopa AirlinesT 2FSCLATAM1.17%20.67.57%
18NOZNorwegian Air ShuttleT 2FSCEurope1.29%15.49.15%
19IBEIberiaT 2FSCEurope1.32%20.69.48%
20AEAAir EuropaT 3FSCEurope1.34%9.38.29%
21TVFTransavia FranceT 2LCCEurope1.42%17.011.96%
22AUAAustrian AirlinesT 2FSCEurope1.43%15.09.38%
23DLAAir DolomitiT 3LCCEurope1.44%8.914.27%
24HKEHong Kong Express AirwaysT 4FSCAPAC1.48%8.015.81%
25AMXAeroMexicoT 2FSCNorth America1.58%23.97.17%
26SKUSky AirlinesT 3LCCLATAM1.59%9.416.00%
27EINAer LingusT 2FSCEurope1.64%12.48.87%
28PTBVoepass Linhas AéreasT 4FSCLATAM1.69%2.17.41%
29LGLLuxairT 4LCCEurope1.70%2.221.03%
30OVAAir Europa ExpressT 3LCCEurope1.72%3.49.48%
31SASSAST 2FSCEurope1.76%37.410.22%
32TVSSmartwingsT 4LCCEurope1.76%4.112.68%
33QTRQatar AirwaysT 1FSCME&A1.83%53.110.83%
34GBBGlobal AviationT 4FSCME&A1.84%4.24.87%
35OAWHelveticT 4LCCEurope1.86%4.412.82%
36HOPHOP!T 2LCCEurope1.86%20.210.77%
37SAASouth African AirwaysT 4FSCME&A1.88%1.713.74%
38EWGEurowingsT 2LCCEurope1.91%20.011.17%
39VLGVueling AirlinesT 2LCCEurope1.92%44.512.19%
40CCDDalian AirlinesT 3FSCAPAC1.93%11.26.04%
41GLOGol Transportes AereosT 1LCCLATAM1.94%54.413.16%
42SKYSkymarkT 3LCCAPAC1.96%13.617.35%
43SKKASKY AirlinesT 4FSCME&A1.96%2.015.28%
44LNELatam EcuadorT 4LCCLATAM1.97%4.58.91%
45CFEBA CityFlyerT 3FSCEurope2.00%4.98.33%
46SXSSun ExpressT 3LCCEurope2.02%21.312.18%
47CTNCroatia AirlinesT 3FSCEurope2.08%4.212.95%
48BRXBraathens Regional AirwaysT 3FSCEurope2.10%8.58.23%
49FDAFuji DreamT 3LCCAPAC2.11%5.810.51%
50OALOlympic AirT 4LCCEurope2.14%6.811.92%
51SLIAeroMéxico ConnectT 3FSCNorth America2.15%14.46.99%
52LOTLOT Polish AirlinesT 2FSCEurope2.16%14.818.75%
53NSZNorwegian Air SwedenT 3LCCEurope2.17%9.913.08%
54UAEEmiratesT 1FSCME&A2.17%87.018.05%
55FPYPLAY AirlinesT 4LCCEurope2.17%5.27.10%
56BTIairBalticT 4FSCEurope2.18%13.420.19%
57JAFTui Fly BelgiumT 4LCCEurope2.19%4.19.05%
58EXSJet2.comT 2LCCEurope2.21%18.715.44%
59VOEVoloteaT 2LCCEurope2.22%8.013.52%
60SWRSwissT 2FSCEurope2.26%25.015.51%
61TUITUI AirwaysT 2LCCEurope2.27%5.518.85%
62OCNDiscoverT 4FSCEurope2.28%2.816.85%
63RYSBuzzT 2LCCEurope2.29%25.617.72%
64ETDEtihad AirwaysT 2FSCME&A2.33%35.715.13%
65DVRDivi Divi AirT 4FSCNorth America2.34%0.712.46%
66VIRVirgin AtlanticT 3FSCEurope2.35%10.810.95%
67LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A2.39%2.913.82%
68ETHEthiopian AirlinesT 2FSCME&A2.39%48.719.42%
69CFGCondorT 2FSCEurope2.40%13.917.56%
70SIASingapore AirlinesT 1FSCAPAC2.48%50.017.45%
71LOGLoganairT 3FSCEurope2.51%11.111.04%
72AVAAviancaT 1LCCLATAM2.51%69.512.08%
73IGOIndiGOT 1LCCAPAC2.52%203.119.62%
74YZRSuparnaT 4FSCAPAC2.54%10.98.88%
75UTYAlliance AirlinesT 2LCCAPAC2.56%4.89.09%
76BAWBritish AirwaysT 1FSCEurope2.58%101.211.82%
77SVASaudiaT 1FSCME&A2.59%60.513.34%
78BCYCityjetT 3LCCEurope2.62%10.516.16%
79GIAGaruda IndonesiaT 4FSCAPAC2.68%34.917.14%
80ARGAerolineas ArgentinasT 2FSCLATAM2.71%32.814.99%
81BELBrussels AirlinesT 2FSCEurope2.72%20.913.92%
82WMTWizz Air MaltaT 2LCCEurope2.75%52.613.97%
83VTAAir TahitiT 4FSCAPAC2.75%7.015.49%
84ASLAir SerbiaT 3FSCEurope2.78%9.322.12%
85JJAJeju AirT 3LCCAPAC2.81%22.720.68%
86CGNAir ChanganT 3LCCAPAC2.87%14.58.88%
87DLHLufthansaT 1FSCEurope2.90%121.513.62%
88WZZWizz AirT 2LCCEurope2.91%50.215.66%
89ALKSriLankan AirlinesT 3FSCAPAC2.91%6.328.79%
90BCIBlue IslandsT 4FSCEurope2.93%1.56.40%
91ANAAll NipponT 1FSCAPAC2.95%87.420.99%
92VOZVirgin AustraliaT 2FSCAPAC2.95%39.415.66%
93GFAGulf AirT 4FSCME&A2.96%13.117.06%
94CPACathay PacificT 1FSCAPAC2.96%43.015.53%
95OMSSalamAirT 4FSCME&A2.98%8.721.45%
96AICAir IndiaT 2FSCAPAC2.99%105.922.08%
97CUAChina United AirlinesT 2LCCAPAC3.04%12.215.96%
98HALHawaiian AirlinesT 1FSCNorth America3.09%38.015.60%
99RYRRyanairT 1LCCEurope3.13%294.018.22%
100TKJAjetT 3LCCEurope3.15%15.511.16%
101AFLAeroflotT 2FSCEurope3.15%49.114.62%
102APJPeach AirlinesT 4LCCAPAC3.18%20.826.73%
103KNEFlynasT 2LCCME&A3.23%33.422.92%
104HVNVietnam AirlinesT 2LCCAPAC3.28%72.024.29%
105CAICorendon AirlinesT 3FSCEurope3.30%2.310.35%
106CEBCebu PacificT 2LCCAPAC3.34%62.519.41%
107TRATransaviaT 2LCCEurope3.40%17.319.82%
108EVAEVA AirwaysT 3LCCAPAC3.41%46.121.00%
109PALPhilippine Air LinesT 3LCCAPAC3.42%17.216.01%
110CALChina AirlinesT 3FSCAPAC3.43%40.721.38%
111FJIFiji AirwaysT 3LCCAPAC3.45%1.920.28%
112KLMKLMT 1FSCEurope3.46%121.719.41%
113MAUAir MauritiusT 4FSCME&A3.47%4.017.01%
114JATJetSmartT 4LCCLATAM3.51%10.516.23%
115ANZAir New ZealandT 1FSCAPAC3.54%75.418.29%
116AKJAkasa AirT 4LCCAPAC3.61%48.410.15%
117JTAJapan Trans AirT 3LCCAPAC3.64%11.924.71%
118UZBUzbekistan AirwaysT 3FSCME&A3.64%16.926.58%
119JALJapan AirlinesT 1FSCAPAC3.64%127.725.86%
120THAThai AirwaysT 3LCCAPAC3.66%50.232.39%
121FINFinnairT 2FSCEurope3.67%63.718.62%
122ORCOriental Air BridgeT 4LCCAPAC3.67%6.512.75%
123FDBFlyDubaiT 2LCCME&A3.69%50.628.69%
124BAVBamboo AirwaysT 4FSCAPAC3.72%7.621.47%
125KZRAir AstanaT 3FSCME&A3.80%14.128.27%
126RLHRuiliT 3LCCAPAC3.81%8.821.49%
127JSAJetstar AsiaT 4LCCAPAC3.86%8.621.26%
128AHYAzerbaijan AirlinesT 4FSCME&A3.92%11.215.41%
129QFAQantasT 1FSCAPAC3.96%144.815.46%
130QDAQingdao AirlinesT 3LCCAPAC3.97%19.515.29%
131ABYAir ArabiaT 4LCCME&A3.98%35.931.84%
132RAMRoyal Air MarocT 3FSCME&A4.10%43.120.36%
133RUKRyanair UKT 3LCCEurope4.11%13.822.13%
134AMUAir MacauT 4LCCAPAC4.16%12.122.25%
135SDGStarAirT 4FSCAPAC4.24%3.816.42%
136LANLatamT 1FSCLATAM4.27%59.318.58%
137THYTurkish AirlinesT 1FSCEurope4.29%237.215.34%
138MSREgyptairT 2LCCME&A4.30%46.330.24%
139EZYeasyJetT 1LCCEurope4.34%193.218.33%
140WUKWizz Air UKT 4LCCEurope4.40%19.114.16%
141FZAFuzhou AirlinesT 4LCCAPAC4.41%11.419.06%
142AFRAir FranceT 1FSCEurope4.43%143.620.87%
143VIVVivaAerobusT 2LCCLATAM4.44%85.117.07%
144HBHHebei AirlinesT 4LCCAPAC4.49%20.325.01%
145MDAMandarinT 3FSCAPAC4.50%20.224.45%
146AKXANA WingsT 2FSCAPAC4.50%71.719.15%
147TAMLatam BrasilT 1FSCLATAM4.50%151.817.39%
148KEMCemAirT 4LCCME&A4.52%2.217.85%
149TGWScootT 3LCCAPAC4.61%46.629.50%
150OTCAir TravelT 4LCCAPAC4.62%11.716.39%
151CNMAir China Inner MongoliaT 4LCCAPAC4.63%8.412.80%
152BWACaribbean AirlinesT 4FSCNorth America4.64%11.216.22%
153AWQIndonesia AirAsiaT 4LCCAPAC4.70%22.325.08%
154DWIArajet SAT 4LCCLATAM4.72%6.113.35%
155CJXJiangxiT 4LCCAPAC4.74%13.417.13%
156RJARoyal JordanianT 3FSCME&A4.76%17.412.28%
157CESChina EasternT 1LCCAPAC4.86%446.520.33%
158SDMRossiya AirlinesT 3LCCEurope4.87%45.218.07%
159OMAOman AirT 3FSCME&A4.90%23.614.22%
160CSCSichuan AirlinesT 1LCCAPAC4.92%149.317.11%
161CBJBeijing Capital AirlinesT 1LCCAPAC4.95%56.719.17%
162AURAurigny Air Services Ltd.T 4FSCEurope4.97%8.214.27%
163DKHJuneyao AirlinesT 2LCCAPAC5.08%120.221.04%
164KACKuwait Airways CorporationT 3LCCME&A5.10%9.719.06%
165BKPBangkokT 3FSCAPAC5.10%30.133.83%
166KALKorean AirT 2FSCAPAC5.12%43.826.71%
167ELYEl AlT 3FSCME&A5.12%24.630.92%
168CLHLufthansa CitylineT 2FSCEurope5.13%31.514.68%
169IAWIraqi AirwaysT 4FSCME&A5.16%12.722.95%
170TTWTigerair TaiwanT 4FSCAPAC5.18%11.530.81%
171MMAMAIT 4FSCAPAC5.19%9.122.06%
172CSNChina Southern AirlinesT 1FSCAPAC5.27%513.614.64%
173CHHHainan AirlinesT 1FSCAPAC5.29%179.616.28%
174VOIVolarisT 1LCCLATAM5.33%27.614.98%
175TLMThai Lion AirT 4LCCAPAC5.35%30.336.05%
176SBIS7 AirlinesT 2FSCEurope5.37%53.124.10%
177SWASouthwestT 1LCCNorth America5.43%898.417.89%
178LAOLao AirlinesT 4FSCAPAC5.44%5.524.21%
179RWDRwandAirT 4FSCME&A5.49%8.215.63%
180QLKQantasLinkT 2LCCAPAC5.54%47.215.04%
181IRMMahan AirT 4FSCME&A5.57%17.79.15%
182CCAAir ChinaT 1FSCAPAC5.59%450.217.74%
183UEAChengdu AirlinesT 2LCCAPAC5.60%62.916.57%
184AARAsianaT 2FSCAPAC5.67%24.130.43%
185AIQThai AirAsiaT 3LCCAPAC5.68%93.637.69%
186OKAOkay AirwaysT 3LCCAPAC5.71%26.623.09%
187MWGMASwingsT 4LCCAPAC5.77%21.018.26%
188CSHShanghai AirlinesT 1FSCAPAC5.81%73.326.91%
189LPELatam PerúT 3LCCLATAM5.82%80.516.01%
190TGUTAG AirlinesT 4LCCLATAM5.91%6.417.44%
191XAXAirAsia XT 3LCCAPAC5.92%14.327.65%
192MASMalaysia AirlinesT 2FSCAPAC5.95%63.031.19%
193CDGShandong AirlinesT 1LCCAPAC5.98%131.721.02%
194CDCZhejiang LoongT 2LCCAPAC5.98%66.118.35%
195EFWBA Euroflyer dbaT 4FSCEurope6.00%15.423.04%
196KNAKunming AirlinesT 4LCCAPAC6.02%50.819.51%
197JYH9 AirT 3LCCAPAC6.08%39.820.77%
198JSTJetstarT 2LCCAPAC6.08%91.524.25%
199ICEIcelandairT 3FSCEurope6.09%28.214.63%
200NWSNordwindT 4FSCEurope6.11%13.619.40%
201EPADonghai AirlinesT 4LCCAPAC6.13%27.925.57%
202CGZColorful GuizhouT 3LCCAPAC6.23%23.521.05%
203JJPJetstar JapanT 3LCCAPAC6.27%22.640.25%
204RXARegional Express AirlinesT 3FSCAPAC6.28%30.722.31%
205ARTSmart LynxT 3LCCEurope6.28%35.130.47%
206BOVBoa BolivianaT 3FSCLATAM6.38%10.622.59%
207LKELucky AirT 3LCCAPAC6.41%62.824.70%
208OTTOTT AirlinesT 4FSCAPAC6.41%17.118.49%
209CXAXiamenAirT 1LCCAPAC6.50%193.523.61%
210SCXSun Country AirlinesT 3LCCNorth America6.51%42.017.57%
211CHBWest AirT 4LCCAPAC6.62%83.322.92%
212DALDeltaT 1FSCNorth America6.69%909.019.30%
213ASHMesaT 2FSCNorth America6.73%67.417.02%
214AZUAzul Brazilian AirlinesT 1FSCLATAM6.83%199.020.56%
215CSZShenzhen AirlinesT 1LCCAPAC6.98%148.323.46%
216ENYEnvoy AirT 3FSCNorth America7.15%102.218.63%
217ASAAlaska AirlinesT 1FSCNorth America7.15%199.221.13%
218VREAir Cote D'IvoireT 4FSCME&A7.15%4.528.60%
219ESREastar JetT 4LCCAPAC7.18%27.730.58%
220UALUnitedT 1FSCNorth America7.23%1033.219.41%
221DTATAAG Angola AirlinesT 4FSCME&A7.29%4.417.18%
222JZRJazeera AirwaysT 3LCCME&A7.31%31.027.69%
223TVJThai Vietjet AirT 4LCCAPAC7.40%42.638.31%
224TBATibet AirlinesT 3LCCAPAC7.45%22.324.01%
225AALAmerican AirlinesT 1FSCNorth America7.60%975.320.22%
226CQHSpring AirlinesT 2LCCAPAC7.71%163.321.04%
227NKSSpiritT 1LCCNorth America7.84%209.418.63%
228AXBAir India ExpressT 3LCCAPAC8.00%155.931.67%
229CBGGX AirlinesT 3LCCEurope8.09%44.223.90%
230PGAPortugaliaT 3LCCEurope8.18%20.629.85%
231TAPTAP Air PortugalT 2LCCEurope8.47%51.030.35%
232JESJetSMARTT 4LCCLATAM8.51%28.123.42%
233BBCBiman BangladeshT 4FSCAPAC8.52%35.134.24%
234JNAJin AirT 3LCCAPAC8.66%65.141.57%
235GCRTianjin AirlinesT 2FSCAPAC8.80%144.421.13%
236TSCAir TransatT 3FSCNorth America8.84%46.130.77%
237CRKHong Kong AirlinesT 4FSCAPAC8.92%43.131.10%
238KQAKenya AirwaysT 3FSCME&A8.93%45.522.07%
239HXAChina Express AirlinesT 2LCCAPAC9.20%115.724.61%
240ROTTAROMT 3FSCEurope9.23%27.124.69%
241CUHUrumqi AirT 4LCCAPAC9.45%22.322.41%
242PIAPakistan International AirlinesT 3FSCAPAC9.61%37.828.16%
243AERAer LingusT 3FSCEurope9.62%22.826.04%
244VXPAveloT 4LCCNorth America9.76%23.420.16%
245QXEHorizonT 4LCCNorth America9.85%43.426.35%
246UBGUS-Bangla AirlinesT 4LCCME&A9.93%21.940.96%
247PCOPacific Coastal AirlinesT 3LCCNorth America10.01%17.823.85%
248QJEQantasLinkT 4LCCAPAC10.21%10.723.33%
249EDVEndeavor AirT 2FSCNorth America10.47%115.422.31%
250FFTFrontierT 2LCCNorth America10.51%108.924.77%
251AAYAllegiant AirT 2LCCNorth America10.52%156.224.23%
252JACJapan Air CommuterT 3LCCAPAC10.74%50.619.92%
253GAPPAL ExpressT 4LCCAPAC11.25%82.029.22%
254CTVCitilink IndonesiaT 3LCCAPAC11.27%99.633.64%
255NBTNorse Atlantic AirwaysT 4LCCEurope11.45%5.227.71%
256PDTPiedmont AirlinesT 4FSCNorth America11.60%49.723.12%
257AXMAirAsiaT 1LCCAPAC11.77%261.138.33%
258PGTPegasus AirlinesT 1LCCEurope11.78%308.029.07%
259VSVSCAT AirlinesT 3LCCAPAC12.04%34.536.71%
260JBUJetBlueT 1LCCNorth America12.48%424.827.30%
261SATSATA Air AcoresT 4FSCEurope12.59%20.332.86%
262MSCAir CairoT 3LCCME&A12.63%49.937.21%
263SJVSuper Air JetT 3LCCAPAC12.88%134.131.94%
264IRAIranAIRT 4FSCME&A13.04%20.326.51%
265FBZFlybondiT 4LCCLATAM13.13%74.425.00%
266MXYBreeze AirwaysT 3LCCNorth America13.53%81.530.29%
267ACNAzul ConectaT 4LCCLATAM13.97%31.026.84%
268TWBT'way AirT 4FSCAPAC14.11%108.634.44%
269BHSBahamasairT 4FSCNorth America14.53%13.539.40%
270PVLPAL AirlinesT 3LCCAPAC14.68%71.229.31%
271AIEAir InuitT 3LCCNorth America14.91%70.029.79%
272DAHAir AlgerieT 3FSCME&A15.29%144.436.05%
273FLEFlairT 4LCCNorth America15.44%45.837.82%
274NTHHokkaido Air SystemT 4FSCAPAC15.52%5.537.71%
275VTEContour AirlinesT 3FSCNorth America16.40%78.225.00%
276SEJSpiceJetT 2LCCAPAC16.61%113.635.03%
277MXDMalindo AirT 3LCCAPAC16.64%50.346.39%
278VJCVietJet AirT 2LCCAPAC16.94%376.042.85%
279WJAWestJetT 2LCCNorth America17.95%270.939.95%
280IWYInterCaribbean AirwaysT 4LCCNorth America19.61%20.736.99%
281KLCKLM CityhopperT 2LCCEurope20.00%1.938.46%
282WONWings AbadiT 3LCCAPAC20.44%23.434.67%
283POEPorterT 3LCCNorth America21.54%128.244.52%
284JZAJazzT 2LCCNorth America21.65%93.340.19%
285ROUAir Canada RougeT 3LCCNorth America22.75%58.140.08%
286ACAAir CanadaT 2FSCNorth America23.12%546.343.62%
287WENWestJet EncoreT 4LCCNorth America23.74%135.247.61%
288JIAPSA AirlinesT 2FSCNorth America23.99%287.139.48%
289SILSilver AirwaysT 3LCCNorth America24.02%76.437.77%
290BTKBatik AirT 2FSCAPAC25.48%215.046.23%
291TARTunis AirT 4LCCME&A29.78%61.052.57%
292LNILion AirT 2LCCAPAC31.57%402.243.11%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From January to February, there was a 10% decrease in flight volumes and a 21% decrease in passengers (approx. 1.7m) impacted by medium and major delays, and cancellations. Overall disruption percentages remained steady month-on-month revealing that the larger Tier 1 carriers with higher passenger volumes performed better in February than T2–T4 carriers.

115 Airlines | 72 LCC | 43 FSC

23.4%
Avg Total Disruption
42.6%
% Global Disruption
6.3%
Average ImPax
8.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Just wanted to say big thanks to [airline] staff at check in,,,,,went out of their way to help, A+ in my books, thanks again. Flight was outstanding as well. Great staff.”

[Tier 1, FSC]

“I just had a terrible experience. Understandably the snow caused a delay. But other airlines delayed from say 9am to 10.30am, [airline] just decided no planes today. So I have to return tomorrow. Not only will I miss the dream job interview I was having tonight in [city] ( I'm stuck in [country]). I also paid extra for 2 flights = 1 transfer. Tomorrow it's 3 planes, 2 transfers. Absolute joke of an [Airline], I would avoid at all costs.”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.00%0.00.12%
2SFJStarFlyerT 3FSCAPAC1.05%4.610.72%
3SJXStarLuxT 4FSCAPAC1.06%4.211.77%
4SNJSolaseed AirT 3FSCAPAC1.16%1.920.79%
5HKEHong Kong Express AirwaysT 4FSCAPAC1.48%8.015.81%
6CCDDalian AirlinesT 3FSCAPAC1.93%11.26.04%
7SKYSkymarkT 3LCCAPAC1.96%13.617.35%
8FDAFuji DreamT 3LCCAPAC2.11%5.810.51%
9SIASingapore AirlinesT 1FSCAPAC2.48%50.017.45%
10IGOIndiGOT 1LCCAPAC2.52%203.119.62%
11YZRSuparnaT 4FSCAPAC2.54%10.98.88%
12UTYAlliance AirlinesT 2LCCAPAC2.56%4.89.09%
13GIAGaruda IndonesiaT 4FSCAPAC2.68%34.917.14%
14VTAAir TahitiT 4FSCAPAC2.75%7.015.49%
15JJAJeju AirT 3LCCAPAC2.81%22.720.68%
16CGNAir ChanganT 3LCCAPAC2.87%14.58.88%
17ALKSriLankan AirlinesT 3FSCAPAC2.91%6.328.79%
18ANAAll NipponT 1FSCAPAC2.95%87.420.99%
19VOZVirgin AustraliaT 2FSCAPAC2.95%39.415.66%
20CPACathay PacificT 1FSCAPAC2.96%43.015.53%
21AICAir IndiaT 2FSCAPAC2.99%105.922.08%
22CUAChina United AirlinesT 2LCCAPAC3.04%12.215.96%
23APJPeach AirlinesT 4LCCAPAC3.18%20.826.73%
24HVNVietnam AirlinesT 2LCCAPAC3.28%72.024.29%
25CEBCebu PacificT 2LCCAPAC3.34%62.519.41%
26EVAEVA AirwaysT 3LCCAPAC3.41%46.121.00%
27PALPhilippine Air LinesT 3LCCAPAC3.42%17.216.01%
28CALChina AirlinesT 3FSCAPAC3.43%40.721.38%
29FJIFiji AirwaysT 3LCCAPAC3.45%1.920.28%
30ANZAir New ZealandT 1FSCAPAC3.54%75.418.29%
31AKJAkasa AirT 4LCCAPAC3.61%48.410.15%
32JTAJapan Trans AirT 3LCCAPAC3.64%11.924.71%
33JALJapan AirlinesT 1FSCAPAC3.64%127.725.86%
34THAThai AirwaysT 3LCCAPAC3.66%50.232.39%
35ORCOriental Air BridgeT 4LCCAPAC3.67%6.512.75%
36BAVBamboo AirwaysT 4FSCAPAC3.72%7.621.47%
37RLHRuiliT 3LCCAPAC3.81%8.821.49%
38JSAJetstar AsiaT 4LCCAPAC3.86%8.621.26%
39QFAQantasT 1FSCAPAC3.96%144.815.46%
40QDAQingdao AirlinesT 3LCCAPAC3.97%19.515.29%
41AMUAir MacauT 4LCCAPAC4.16%12.122.25%
42SDGStarAirT 4FSCAPAC4.24%3.816.42%
43FZAFuzhou AirlinesT 4LCCAPAC4.41%11.419.06%
44HBHHebei AirlinesT 4LCCAPAC4.49%20.325.01%
45MDAMandarinT 3FSCAPAC4.50%20.224.45%
46AKXANA WingsT 2FSCAPAC4.50%71.719.15%
47TGWScootT 3LCCAPAC4.61%46.629.50%
48OTCAir TravelT 4LCCAPAC4.62%11.716.39%
49CNMAir China Inner MongoliaT 4LCCAPAC4.63%8.412.80%
50AWQIndonesia AirAsiaT 4LCCAPAC4.70%22.325.08%
51CJXJiangxiT 4LCCAPAC4.74%13.417.13%
52CESChina EasternT 1LCCAPAC4.86%446.520.33%
53CSCSichuan AirlinesT 1LCCAPAC4.92%149.317.11%
54CBJBeijing Capital AirlinesT 1LCCAPAC4.95%56.719.17%
55DKHJuneyao AirlinesT 2LCCAPAC5.08%120.221.04%
56BKPBangkokT 3FSCAPAC5.10%30.133.83%
57KALKorean AirT 2FSCAPAC5.12%43.826.71%
58TTWTigerair TaiwanT 4FSCAPAC5.18%11.530.81%
59MMAMAIT 4FSCAPAC5.19%9.122.06%
60CSNChina Southern AirlinesT 1FSCAPAC5.27%513.614.64%
61CHHHainan AirlinesT 1FSCAPAC5.29%179.616.28%
62TLMThai Lion AirT 4LCCAPAC5.35%30.336.05%
63LAOLao AirlinesT 4FSCAPAC5.44%5.524.21%
64QLKQantasLinkT 2LCCAPAC5.54%47.215.04%
65CCAAir ChinaT 1FSCAPAC5.59%450.217.74%
66UEAChengdu AirlinesT 2LCCAPAC5.60%62.916.57%
67AARAsianaT 2FSCAPAC5.67%24.130.43%
68AIQThai AirAsiaT 3LCCAPAC5.68%93.637.69%
69OKAOkay AirwaysT 3LCCAPAC5.71%26.623.09%
70MWGMASwingsT 4LCCAPAC5.77%21.018.26%
71CSHShanghai AirlinesT 1FSCAPAC5.81%73.326.91%
72XAXAirAsia XT 3LCCAPAC5.92%14.327.65%
73MASMalaysia AirlinesT 2FSCAPAC5.95%63.031.19%
74CDGShandong AirlinesT 1LCCAPAC5.98%131.721.02%
75CDCZhejiang LoongT 2LCCAPAC5.98%66.118.35%
76KNAKunming AirlinesT 4LCCAPAC6.02%50.819.51%
77JYH9 AirT 3LCCAPAC6.08%39.820.77%
78JSTJetstarT 2LCCAPAC6.08%91.524.25%
79EPADonghai AirlinesT 4LCCAPAC6.13%27.925.57%
80CGZColorful GuizhouT 3LCCAPAC6.23%23.521.05%
81JJPJetstar JapanT 3LCCAPAC6.27%22.640.25%
82RXARegional Express AirlinesT 3FSCAPAC6.28%30.722.31%
83LKELucky AirT 3LCCAPAC6.41%62.824.70%
84OTTOTT AirlinesT 4FSCAPAC6.41%17.118.49%
85CXAXiamenAirT 1LCCAPAC6.50%193.523.61%
86CHBWest AirT 4LCCAPAC6.62%83.322.92%
87CSZShenzhen AirlinesT 1LCCAPAC6.98%148.323.46%
88ESREastar JetT 4LCCAPAC7.18%27.730.58%
89TVJThai Vietjet AirT 4LCCAPAC7.40%42.638.31%
90TBATibet AirlinesT 3LCCAPAC7.45%22.324.01%
91CQHSpring AirlinesT 2LCCAPAC7.71%163.321.04%
92AXBAir India ExpressT 3LCCAPAC8.00%155.931.67%
93BBCBiman BangladeshT 4FSCAPAC8.52%35.134.24%
94JNAJin AirT 3LCCAPAC8.66%65.141.57%
95GCRTianjin AirlinesT 2FSCAPAC8.80%144.421.13%
96CRKHong Kong AirlinesT 4FSCAPAC8.92%43.131.10%
97HXAChina Express AirlinesT 2LCCAPAC9.20%115.724.61%
98CUHUrumqi AirT 4LCCAPAC9.45%22.322.41%
99PIAPakistan International AirlinesT 3FSCAPAC9.61%37.828.16%
100QJEQantasLinkT 4LCCAPAC10.21%10.723.33%
101JACJapan Air CommuterT 3LCCAPAC10.74%50.619.92%
102GAPPAL ExpressT 4LCCAPAC11.25%82.029.22%
103CTVCitilink IndonesiaT 3LCCAPAC11.27%99.633.64%
104AXMAirAsiaT 1LCCAPAC11.77%261.138.33%
105VSVSCAT AirlinesT 3LCCAPAC12.04%34.536.71%
106SJVSuper Air JetT 3LCCAPAC12.88%134.131.94%
107TWBT'way AirT 4FSCAPAC14.11%108.634.44%
108PVLPAL AirlinesT 3LCCAPAC14.68%71.229.31%
109NTHHokkaido Air SystemT 4FSCAPAC15.52%5.537.71%
110SEJSpiceJetT 2LCCAPAC16.61%113.635.03%
111MXDMalindo AirT 3LCCAPAC16.64%50.346.39%
112VJCVietJet AirT 2LCCAPAC16.94%376.042.85%
113WONWings AbadiT 3LCCAPAC20.44%23.434.67%
114BTKBatik AirT 2FSCAPAC25.48%215.046.23%
115LNILion AirT 2LCCAPAC31.57%402.243.11%
Region

Europe

Similar to 2024, February sees 4.5% [MoM] dip in flight volumes and despite labour, ATC and airport strikes, along with engine difficulties impacting a major route, every disruption segment decreased, especially major delays (+3 hours) which decreased by >75% compared to January.

79 Airlines | 40 LCC | 39 FSC

15.7%
Avg Total Disruption
17.3%
% Global Disruption
3.6%
Average ImPax
2.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My flight to [city] was canceled. I was left without any customer service support and was told to call [airline] or try to use the app. After an hour of trying on the phone, I approached a member of staff. Rather than leave me on a call with [airline] that was not being answered. She took me over to a computer and helped me figure out a new connecting flight via [city] which would save me a total of more than 36 hours. She was kind and generous throughout, a reminder of why people fly [airline] in the first place.”

[Tier 2, FSC]

“The bag was the size stated on the website, arrived at the gate and was made to pay £75 for my bag to go under. Very rude staff, personally ruined the first day of my holiday. Won’t be flying with [Airline] again!”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CCMAir CorsicaT 3FSCEurope0.11%0.25.75%
2TOMTUI AirwaysT 2LCCEurope0.43%2.05.72%
3SEHSky ExpressT 4LCCEurope0.60%4.410.16%
4ITYITA AirwaysT 2FSCEurope0.60%8.413.04%
5AEZAeroitaliaT 4LCCEurope0.63%4.15.24%
6IBSIberia ExpressT 4LCCEurope0.72%3.86.74%
7SZSScandinavian Airlines ConnectT 3LCCEurope0.96%5.86.92%
8AEEAegean AirlinesT 2FSCEurope1.09%10.014.67%
9NOZNorwegian Air ShuttleT 2FSCEurope1.29%15.49.15%
10IBEIberiaT 2FSCEurope1.32%20.69.48%
11AEAAir EuropaT 3FSCEurope1.34%9.38.29%
12TVFTransavia FranceT 2LCCEurope1.42%17.011.96%
13AUAAustrian AirlinesT 2FSCEurope1.43%15.09.38%
14DLAAir DolomitiT 3LCCEurope1.44%8.914.27%
15EINAer LingusT 2FSCEurope1.64%12.48.87%
16LGLLuxairT 4LCCEurope1.70%2.221.03%
17OVAAir Europa ExpressT 3LCCEurope1.72%3.49.48%
18SASSAST 2FSCEurope1.76%37.410.22%
19TVSSmartwingsT 4LCCEurope1.76%4.112.68%
20OAWHelveticT 4LCCEurope1.86%4.412.82%
21HOPHOP!T 2LCCEurope1.86%20.210.77%
22EWGEurowingsT 2LCCEurope1.91%20.011.17%
23VLGVueling AirlinesT 2LCCEurope1.92%44.512.19%
24CFEBA CityFlyerT 3FSCEurope2.00%4.98.33%
25SXSSun ExpressT 3LCCEurope2.02%21.312.18%
26CTNCroatia AirlinesT 3FSCEurope2.08%4.212.95%
27BRXBraathens Regional AirwaysT 3FSCEurope2.10%8.58.23%
28OALOlympic AirT 4LCCEurope2.14%6.811.92%
29LOTLOT Polish AirlinesT 2FSCEurope2.16%14.818.75%
30NSZNorwegian Air SwedenT 3LCCEurope2.17%9.913.08%
31FPYPLAY AirlinesT 4LCCEurope2.17%5.27.10%
32BTIairBalticT 4FSCEurope2.18%13.420.19%
33JAFTui Fly BelgiumT 4LCCEurope2.19%4.19.05%
34EXSJet2.comT 2LCCEurope2.21%18.715.44%
35VOEVoloteaT 2LCCEurope2.22%8.013.52%
36SWRSwissT 2FSCEurope2.26%25.015.51%
37TUITUI AirwaysT 2LCCEurope2.27%5.518.85%
38OCNDiscoverT 4FSCEurope2.28%2.816.85%
39RYSBuzzT 2LCCEurope2.29%25.617.72%
40VIRVirgin AtlanticT 3FSCEurope2.35%10.810.95%
41CFGCondorT 2FSCEurope2.40%13.917.56%
42LOGLoganairT 3FSCEurope2.51%11.111.04%
43BAWBritish AirwaysT 1FSCEurope2.58%101.211.82%
44BCYCityjetT 3LCCEurope2.62%10.516.16%
45BELBrussels AirlinesT 2FSCEurope2.72%20.913.92%
46WMTWizz Air MaltaT 2LCCEurope2.75%52.613.97%
47ASLAir SerbiaT 3FSCEurope2.78%9.322.12%
48DLHLufthansaT 1FSCEurope2.90%121.513.62%
49WZZWizz AirT 2LCCEurope2.91%50.215.66%
50BCIBlue IslandsT 4FSCEurope2.93%1.56.40%
51RYRRyanairT 1LCCEurope3.13%294.018.22%
52TKJAjetT 3LCCEurope3.15%15.511.16%
53AFLAeroflotT 2FSCEurope3.15%49.114.62%
54CAICorendon AirlinesT 3FSCEurope3.30%2.310.35%
55TRATransaviaT 2LCCEurope3.40%17.319.82%
56KLMKLMT 1FSCEurope3.46%121.719.41%
57FINFinnairT 2FSCEurope3.67%63.718.62%
58RUKRyanair UKT 3LCCEurope4.11%13.822.13%
59THYTurkish AirlinesT 1FSCEurope4.29%237.215.34%
60EZYeasyJetT 1LCCEurope4.34%193.218.33%
61WUKWizz Air UKT 4LCCEurope4.40%19.114.16%
62AFRAir FranceT 1FSCEurope4.43%143.620.87%
63SDMRossiya AirlinesT 3LCCEurope4.87%45.218.07%
64AURAurigny Air Services Ltd.T 4FSCEurope4.97%8.214.27%
65CLHLufthansa CitylineT 2FSCEurope5.13%31.514.68%
66SBIS7 AirlinesT 2FSCEurope5.37%53.124.10%
67EFWBA Euroflyer dbaT 4FSCEurope6.00%15.423.04%
68ICEIcelandairT 3FSCEurope6.09%28.214.63%
69NWSNordwindT 4FSCEurope6.11%13.619.40%
70ARTSmart LynxT 3LCCEurope6.28%35.130.47%
71CBGGX AirlinesT 3LCCEurope8.09%44.223.90%
72PGAPortugaliaT 3LCCEurope8.18%20.629.85%
73TAPTAP Air PortugalT 2LCCEurope8.47%51.030.35%
74ROTTAROMT 3FSCEurope9.23%27.124.69%
75AERAer LingusT 3FSCEurope9.62%22.826.04%
76NBTNorse Atlantic AirwaysT 4LCCEurope11.45%5.227.71%
77PGTPegasus AirlinesT 1LCCEurope11.78%308.029.07%
78SATSATA Air AcoresT 4FSCEurope12.59%20.332.86%
79KLCKLM CityhopperT 2LCCEurope20.00%1.938.46%
Region

North America

Despite inclement weather systems including heavy snowfall on the East coast and a polar vortex throughout the Midwest increasing every delay segment in the US market, there was a 40% decrease in cancellations compared to January. This resulted in 1.1m LESS passengers that experienced a cancellation month-on-month.

37 Airlines | 19 LCC | 18 FSC

26.6%
Avg Total Disruption
27.6%
% Global Disruption
12%
ImPax
7.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our flight was delayed. We had to rebook to make a connection. The agents would not honor our first class seats. When I returned home and wrote to [Airline] under the complaint/compliment tab, I received an immediate response. [Airline] refunded me the difference in fare from first class to economy, which I had paid. They also issued me $300 in e-credits for each ticket.”

[Tier 1, LCC]

“Normally [Airline] was fine when I was traveling alone, however I was traveling with my family. It was 7 of us. We got delayed on our first flight to [city] back to [city]. We missed our flight to [airport]. They rescheduled a flight for us to [city] and we had to pay to rent a car and drive 3 hours to [city]. Now they rejected a refund for the extra expenses. It was not our fault we missed the second flight. Will not be flying anymore with [Airline].”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AMXAeroMexicoT 2FSCNorth America1.58%23.97.17%
2SLIAeroMéxico ConnectT 3FSCNorth America2.15%14.46.99%
3DVRDivi Divi AirT 4FSCNorth America2.34%0.712.46%
4HALHawaiian AirlinesT 1FSCNorth America3.09%38.015.60%
5BWACaribbean AirlinesT 4FSCNorth America4.64%11.216.22%
6SWASouthwestT 1LCCNorth America5.43%898.417.89%
7SCXSun Country AirlinesT 3LCCNorth America6.51%42.017.57%
8DALDeltaT 1FSCNorth America6.69%909.019.30%
9ASHMesaT 2FSCNorth America6.73%67.417.02%
10ENYEnvoy AirT 3FSCNorth America7.15%102.218.63%
11ASAAlaska AirlinesT 1FSCNorth America7.15%199.221.13%
12UALUnitedT 1FSCNorth America7.23%1033.219.41%
13AALAmerican AirlinesT 1FSCNorth America7.60%975.320.22%
14NKSSpiritT 1LCCNorth America7.84%209.418.63%
15TSCAir TransatT 3FSCNorth America8.84%46.130.77%
16VXPAveloT 4LCCNorth America9.76%23.420.16%
17QXEHorizonT 4LCCNorth America9.85%43.426.35%
18PCOPacific Coastal AirlinesT 3LCCNorth America10.01%17.823.85%
19EDVEndeavor AirT 2FSCNorth America10.47%115.422.31%
20FFTFrontierT 2LCCNorth America10.51%108.924.77%
21AAYAllegiant AirT 2LCCNorth America10.52%156.224.23%
22PDTPiedmont AirlinesT 4FSCNorth America11.60%49.723.12%
23JBUJetBlueT 1LCCNorth America12.48%424.827.30%
24MXYBreeze AirwaysT 3LCCNorth America13.53%81.530.29%
25BHSBahamasairT 4FSCNorth America14.53%13.539.40%
26AIEAir InuitT 3LCCNorth America14.91%70.029.79%
27FLEFlairT 4LCCNorth America15.44%45.837.82%
28VTEContour AirlinesT 3FSCNorth America16.40%78.225.00%
29WJAWestJetT 2LCCNorth America17.95%270.939.95%
30IWYInterCaribbean AirwaysT 4LCCNorth America19.61%20.736.99%
31POEPorterT 3LCCNorth America21.54%128.244.52%
32JZAJazzT 2LCCNorth America21.65%93.340.19%
33ROUAir Canada RougeT 3LCCNorth America22.75%58.140.08%
34ACAAir CanadaT 2FSCNorth America23.12%546.343.62%
35WENWestJet EncoreT 4LCCNorth America23.74%135.247.61%
36JIAPSA AirlinesT 2FSCNorth America23.99%287.139.48%
37SILSilver AirwaysT 3LCCNorth America24.02%76.437.77%
Region

Middle East and Africa

While overall disruption metrics decreased since January proportional to the decrease in flight volumes, major delays (>3hrs) almost halved largely due to the performance of Tier 3 airlines that saw a decrease by >75% in this delay metric.

40 Airlines | 14 LCC | 26 FSC

20.9%
Avg Total Disruption
7.2%
% Global Disruption
5.3%
Average ImPax
1.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I flew [airline] from [city]i to [city] and back again. Both flights went well. It's easy to check in online. Download the app for [airline]. It is very simple to use. Departures that are pretty much on time. Boarding quickly. The food was tasty and always comes at the right time. A lot of entertainment options on board. I would recommend this airline.”

[Tier 1, LCC]

“[airline] lost my wife's luggage. Blamed her for the problem. Requested compensation for arriving without luggage (she had nothing) and the [airline] office simply didn’t care. We sent many emails and no responses. Called 6 times - they don’t pick up. Don't say I didn't warn you!”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.00%0.00.90%
2LNKSouth African AirlinkT 2LCCME&A0.65%18.64.35%
3FADFlyadealT 4LCCME&A0.92%6.515.80%
4QTRQatar AirwaysT 1FSCME&A1.83%53.110.83%
5GBBGlobal AviationT 4FSCME&A1.84%4.24.87%
6SAASouth African AirwaysT 4FSCME&A1.88%1.713.74%
7SKKASKY AirlinesT 4FSCME&A1.96%2.015.28%
8UAEEmiratesT 1FSCME&A2.17%87.018.05%
9ETDEtihad AirwaysT 2FSCME&A2.33%35.715.13%
10LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A2.39%2.913.82%
11ETHEthiopian AirlinesT 2FSCME&A2.39%48.719.42%
12SVASaudiaT 1FSCME&A2.59%60.513.34%
13GFAGulf AirT 4FSCME&A2.96%13.117.06%
14OMSSalamAirT 4FSCME&A2.98%8.721.45%
15KNEFlynasT 2LCCME&A3.23%33.422.92%
16MAUAir MauritiusT 4FSCME&A3.47%4.017.01%
17UZBUzbekistan AirwaysT 3FSCME&A3.64%16.926.58%
18FDBFlyDubaiT 2LCCME&A3.69%50.628.69%
19KZRAir AstanaT 3FSCME&A3.80%14.128.27%
20AHYAzerbaijan AirlinesT 4FSCME&A3.92%11.215.41%
21ABYAir ArabiaT 4LCCME&A3.98%35.931.84%
22RAMRoyal Air MarocT 3FSCME&A4.10%43.120.36%
23MSREgyptairT 2LCCME&A4.30%46.330.24%
24KEMCemAirT 4LCCME&A4.52%2.217.85%
25RJARoyal JordanianT 3FSCME&A4.76%17.412.28%
26OMAOman AirT 3FSCME&A4.90%23.614.22%
27KACKuwait Airways CorporationT 3LCCME&A5.10%9.719.06%
28ELYEl AlT 3FSCME&A5.12%24.630.92%
29IAWIraqi AirwaysT 4FSCME&A5.16%12.722.95%
30RWDRwandAirT 4FSCME&A5.49%8.215.63%
31IRMMahan AirT 4FSCME&A5.57%17.79.15%
32VREAir Cote D'IvoireT 4FSCME&A7.15%4.528.60%
33DTATAAG Angola AirlinesT 4FSCME&A7.29%4.417.18%
34JZRJazeera AirwaysT 3LCCME&A7.31%31.027.69%
35KQAKenya AirwaysT 3FSCME&A8.93%45.522.07%
36UBGUS-Bangla AirlinesT 4LCCME&A9.93%21.940.96%
37MSCAir CairoT 3LCCME&A12.63%49.937.21%
38IRAIranAIRT 4FSCME&A13.04%20.326.51%
39DAHAir AlgerieT 3FSCME&A15.29%144.436.05%
40TARTunis AirT 4LCCME&A29.78%61.052.57%
Region

Latin America

February was steady for the Latin market seeing passengers impacted by medium and major delays, and cancellations decreased by 12% (130K), commensurate with a 13% decrease in flight volumes compared to January.

21 Airlines | 13 LCC | 8 FSC

16.1%
Avg Total Disruption
5.3%
% Global Disruption
4.9%
Average ImPax
0.97m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We had a great trip with them. The [airline] staff at the [airport were wonderful to us - answered all of our questions. The airplane was new and clean. The staff onboard was friendly and accommodating. I would highly recommend them.”

[Tier 1, LCC]

“We arrived at the airport an hour and a half before the departure and only THEN we received an email from the airline that our flight was cancelled. Who cancels the flight an hour and a half prior to departure? The staff at the counter told us that the flight was cancelled because one of the flight attendants got sick. What ? Aren’t they supposed to have extra staff for situations like these? We were told that we will be placed on the next flight which is 14 hours later! Our entire 1st day of vacation is ruined.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1RPBCopa Airlines ColumbiaT 4FSCLATAM1.03%2.27.66%
2CMPCopa AirlinesT 2FSCLATAM1.17%20.67.57%
3SKUSky AirlinesT 3LCCLATAM1.59%9.416.00%
4PTBVoepass Linhas AéreasT 4FSCLATAM1.69%2.17.41%
5GLOGol Transportes AereosT 1LCCLATAM1.94%54.413.16%
6LNELatam EcuadorT 4LCCLATAM1.97%4.58.91%
7AVAAviancaT 1LCCLATAM2.51%69.512.08%
8ARGAerolineas ArgentinasT 2FSCLATAM2.71%32.814.99%
9JATJetSmartT 4LCCLATAM3.51%10.516.23%
10LANLatamT 1FSCLATAM4.27%59.318.58%
11VIVVivaAerobusT 2LCCLATAM4.44%85.117.07%
12TAMLatam BrasilT 1FSCLATAM4.50%151.817.39%
13DWIArajet SAT 4LCCLATAM4.72%6.113.35%
14VOIVolarisT 1LCCLATAM5.33%27.614.98%
15LPELatam PerúT 3LCCLATAM5.82%80.516.01%
16TGUTAG AirlinesT 4LCCLATAM5.91%6.417.44%
17BOVBoa BolivianaT 3FSCLATAM6.38%10.622.59%
18AZUAzul Brazilian AirlinesT 1FSCLATAM6.83%199.020.56%
19JESJetSMARTT 4LCCLATAM8.51%28.123.42%
20FBZFlybondiT 4LCCLATAM13.13%74.425.00%
21ACNAzul ConectaT 4LCCLATAM13.97%31.026.84%