New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

February 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

February 2026


Quick Insights

Latam Overall cancellations in the region increased by 8%, largely driven by Tier 2 carriers, which doubled their cancellation rate compared with January 2026. Europe Approximately 2.5 million fewer passengers were disrupted compared with January 2026, as performance improved across all metrics, led by a 45% reduction in cancellations. APAC Travel heighted in the lead up to Lunar New Year with all delay metrics increasing except for +5 hour delays and cancellations which decreased by 45% and >30% respectively.
North America Despite several high-impact weather systems, disruption metrics improved across the board, including a 45% reduction in cancellations. This improvement was likely supported by lower network congestion, with approximately 55,000 fewer flights operating compared with January 2026. ME&A The escalation of conflict was most evident in the surge in cancellations, which more than doubled compared with January 2026, despite flight volumes declining by more than 20,000 flights.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | February 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1THYTurkish AirlinesFSCEurope3.6%1.3%10
2IGOIndiGOLCCAPAC4.2%2.4%8
3RYRRyanairLCCEurope4.8%2.4%7
4SWASouthwestLCCNorth America5.3%3.7%1
5CCAAir ChinaFSCAPAC5.4%1.6%9
6CESChina EasternLCCAPAC5.9%2.8%5
7CSNChina Southern AirlinesFSCAPAC6.7%2.1%6
8UALUnitedFSCNorth America7.5%2.4%4
9DALDeltaFSCNorth America7.5%2.9%3
10AALAmerican AirlinesFSCNorth America8.8%3.5%2

Global Disruptions Overview

This month's report analyses the disruption data of 282 airlines totalling 584,527 disrupted flights, across 2,580,787 planned flights, globally.

February 2026 saw global aviation challenged by a mix of severe winter weather in North America and Europe, widespread operational delays across Asia-Pacific hubs, and significant airspace disruptions stemming from escalating geopolitical tensions in the Middle East that forced reroutes and grounded flights at key international gateways. While Europe and APAC hubs logged thousands of delays and scattered cancellations, conflict-related closures around the Gulf led to rippled impacts worldwide. Overall flight volumes decreased 6% from January 2026, and cancellations plunged by more than 60% globally, reflecting improving recovery amid persistent volatility.

282 Airlines | 145 LCC | 137 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
584,527 53.6% LCC | 46.4% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
23.2% 24.4% LCC | 22% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7% 7.7% LCC | 6.3% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
24.9m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TOKAir NiuginiT 3FSCAPAC0.0%0.00.1%
2JTEJettimeT 4LCCEurope0.0%0.00.3%
3WMAWinairT 4FSCLATAM0.1%0.01.5%
4MWGMASwingsT 4LCCAPAC0.1%0.30.8%
5CQNChongqingT 4FSCAPAC0.2%0.51.0%
6FHYFreebirdT 4LCCME&A0.4%0.84.2%
7ETREnter AirT 3LCCEurope0.5%0.84.5%
8AEZAeroitaliaT 4LCCEurope0.6%3.03.3%
9NAYNaysa Air ServicesT 4FSCEurope0.8%1.420.8%
10UTYAlliance AirlinesT 2LCCAPAC0.9%1.21.7%
11SFJStarFlyerT 3FSCAPAC1.1%4.93.8%
12LNKSouth African AirlinkT 2LCCME&A1.2%15.511.1%
13GBBGlobal AviationT 4FSCME&A1.2%2.28.8%
14CMPCopa AirlinesT 2FSCLATAM1.6%40.78.3%
15SEHSky ExpressT 4LCCEurope1.6%8.416.7%
16FDAFuji DreamT 3LCCAPAC1.7%4.56.9%
17TOMTUI AirwaysT 2LCCEurope1.7%16.711.6%
18ITYITA AirwaysT 2FSCEurope1.8%21.712.7%
19SKYSkymarkT 3LCCAPAC1.9%10.616.9%
20FJIFiji AirwaysT 3LCCAPAC1.9%1.214.4%
21VCVConviasaT 4FSCLATAM1.9%1.29.7%
22JNAJin AirT 3LCCAPAC1.9%14.725.5%
23FADFlyadealT 3LCCME&A2.0%19.215.3%
24APJPeach AirlinesT 4LCCAPAC2.0%14.913.9%
25SAASouth African AirwaysT 4FSCME&A2.0%3.012.1%
26CTNCroatia AirlinesT 3FSCEurope2.0%3.621.6%
27IRMMahan AirT 4FSCME&A2.1%5.27.4%
28MMAMAIT 4FSCAPAC2.2%6.017.1%
29JTAJapan Trans AirT 3LCCAPAC2.2%7.614.8%
30EINAer LingusT 2FSCEurope2.2%16.611.2%
31HKEHong Kong Express AirwaysT 4FSCAPAC2.3%13.917.1%
32AMXAeroMexicoT 2FSCNorth America2.3%34.48.1%
33ADYAir ArabiaT 4FSCME&A2.3%6.215.3%
34VTAAir TahitiT 4FSCAPAC2.3%4.417.7%
35JJAJeju AirT 3LCCAPAC2.4%21.317.6%
36ESREastar JetT 4LCCAPAC2.4%11.720.2%
37KALKorean AirT 1FSCAPAC2.4%58.417.5%
38GIAGaruda IndonesiaT 2FSCAPAC2.4%23.618.8%
39SJXStarLuxT 4FSCAPAC2.5%11.217.2%
40SNJSolaseed AirT 3FSCAPAC2.5%4.09.6%
41DVRDivi Divi AirT 4FSCNorth America2.5%0.822.9%
42CCMAir CorsicaT 3FSCEurope2.5%4.117.0%
43JZRJazeera AirwaysT 3LCCME&A2.6%9.523.3%
44KNAKunming AirlinesT 4LCCAPAC2.6%23.019.1%
45TVFTransavia FranceT 2LCCEurope2.6%25.417.0%
46ETHEthiopian AirlinesT 2FSCME&A2.6%56.019.6%
47VOEVoloteaT 2LCCEurope2.7%10.814.6%
48SWRSwissT 2FSCEurope2.7%29.619.6%
49AEEAegean AirlinesT 2FSCEurope2.8%25.121.7%
50EXZEastar JetT 3LCCAPAC2.9%3.016.5%
51AHYAzerbaijan AirlinesT 4FSCME&A2.9%10.419.2%
52AARAsianaT 2FSCAPAC2.9%9.427.6%
53VOZVirgin AustraliaT 2FSCAPAC3.2%41.518.2%
54SKUSKY AirlinesT 3LCCLATAM3.2%23.910.0%
55BWACaribbean AirlinesT 4FSCNorth America3.2%6.912.6%
56TTWTigerair TaiwanT 4FSCAPAC3.2%8.127.3%
57ASHMesaT 2FSCNorth America3.2%28.18.6%
58ASLAir SerbiaT 3FSCEurope3.2%10.223.6%
59BAWBritish AirwaysT 1FSCEurope3.3%106.814.0%
60ANAAll NipponT 1FSCAPAC3.3%108.715.5%
61AUAAustrian AirlinesT 2FSCEurope3.3%34.616.8%
62ORCOriental Air BridgeT 4LCCAPAC3.3%5.712.1%
63SVASaudiaT 1FSCME&A3.3%102.213.1%
64ETDEtihad AirwaysT 2FSCME&A3.3%63.012.6%
65JALJapan AirlinesT 1FSCAPAC3.3%120.319.2%
66MBUMarabu AirlinesT 4LCCEurope3.3%2.318.8%
67SLIAeroMéxico ConnectT 3FSCNorth America3.4%21.59.0%
68TVSSmartwingsT 4LCCEurope3.4%7.419.7%
69KNEFlynasT 2LCCME&A3.4%45.421.2%
70GLOGol Transportes AereosT 1LCCLATAM3.5%102.217.9%
71DLHLufthansaT 1FSCEurope3.5%167.822.3%
72CFEBA CityFlyerT 3FSCEurope3.5%7.114.3%
73OAWHelveticT 4LCCEurope3.6%6.619.3%
74THYTurkish AirlinesT 1FSCEurope3.6%286.519.3%
75QFAQantasT 1FSCAPAC3.6%90.417.2%
76VLGVueling AirlinesT 2LCCEurope3.6%78.016.6%
77SZSScandinavian Airlines ConnectT 3LCCEurope3.6%24.910.0%
78TRATransaviaT 2LCCEurope3.7%17.918.5%
79TAMLATAM BrasilT 1FSCLATAM3.7%139.817.9%
80VOIVolarisT 1LCCLATAM3.7%75.716.1%
81OMAOman AirT 3FSCME&A3.7%17.515.2%
82IBSIberia ExpressT 4LCCEurope3.8%15.526.5%
83SIASingapore AirlinesT 1FSCAPAC3.8%86.323.6%
84THAThai AirwaysT 2LCCAPAC3.8%51.635.4%
85LAOLao AirlinesT 4FSCAPAC3.8%5.230.2%
86HOPHOP!T 2LCCEurope3.8%35.213.4%
87BTIairBalticT 4FSCEurope3.8%25.523.0%
88ICEIcelandairT 3FSCEurope3.8%13.312.8%
89OALOlympic AirT 4LCCEurope3.9%13.015.5%
90SXSSun ExpressT 3LCCEurope3.9%22.118.2%
91TKJAjetT 3LCCEurope4.0%32.218.7%
92BRXBraathens Regional AirwaysT 3FSCEurope4.0%15.216.9%
93UBGUS-Bangla AirlinesT 4LCCME&A4.1%8.525.3%
94BELBrussels AirlinesT 2FSCEurope4.1%34.918.9%
95CEBCebu PacificT 2LCCAPAC4.1%80.625.4%
96EVAEVA AirwaysT 2LCCAPAC4.1%58.627.1%
97CGNAir ChanganT 3LCCAPAC4.2%12.414.4%
98EXSJet2.comT 2LCCEurope4.2%34.521.0%
99IGOIndiGOT 1LCCAPAC4.2%332.622.4%
100VIRVirgin AtlanticT 3FSCEurope4.2%17.914.5%
101CTVCitilink IndonesiaT 3LCCAPAC4.2%40.216.7%
102KACKuwait AirwaysT 3FSCME&A4.3%21.317.5%
103EWGEurowingsT 2LCCEurope4.4%55.325.9%
104BBCBiman BangladeshT 4FSCAPAC4.4%15.528.3%
105AVAAviancaT 1LCCLATAM4.5%170.215.4%
106AYNFlyArystanT 3LCCAPAC4.5%20.816.8%
107SBIS7 AirlinesT 2FSCEurope4.5%44.416.1%
108VIVVivaAerobusT 2LCCLATAM4.6%85.115.4%
109TWBT'way AirT 4FSCAPAC4.6%40.418.9%
110RYSBuzzT 2LCCEurope4.6%68.220.9%
111MASMalaysia AirlinesT 2FSCAPAC4.7%51.627.2%
112AZUAzul Brazilian AirlinesT 1FSCLATAM4.7%112.616.6%
113NOZNorwegian Air ShuttleT 2FSCEurope4.7%38.921.7%
114EFWBA Euroflyer dbaT 4FSCEurope4.8%12.019.9%
115OCNDiscoverT 4FSCEurope4.8%5.526.6%
116KLMKLMT 1FSCEurope4.8%256.719.6%
117LKELucky AirT 3LCCAPAC4.8%54.017.2%
118RYRRyanairT 1LCCEurope4.8%500.420.6%
119KEMCemAirT 4LCCME&A4.9%2.224.4%
120HBHHebei AirlinesT 4LCCAPAC4.9%23.821.0%
121MDAMandarinT 3FSCAPAC4.9%24.327.4%
122RJARoyal JordanianT 3FSCME&A4.9%19.811.9%
123LOGLoganairT 3FSCEurope4.9%20.217.7%
124SASSAST 2FSCEurope4.9%122.620.2%
125ASAAlaska AirlinesT 1FSCNorth America5.0%124.215.6%
126AKXANA WingsT 2FSCAPAC5.0%75.718.6%
127WZZWizz AirT 1LCCEurope5.1%279.617.8%
128EZYeasyJetT 1LCCEurope5.1%292.319.5%
129TSCAir TransatT 3LCCNorth America5.2%22.127.2%
130ENYEnvoy AirT 3FSCNorth America5.2%80.715.6%
131SWASouthwestT 1LCCNorth America5.3%708.120.6%
132GAPPAL ExpressT 3LCCAPAC5.3%43.117.1%
133BKPBangkok AirwaysT 3FSCAPAC5.3%30.634.3%
134HALHawaiian AirlinesT 1FSCNorth America5.3%60.624.8%
135TBATibet AirlinesT 3LCCAPAC5.3%17.923.2%
136CCAAir ChinaT 1FSCAPAC5.4%439.218.0%
137SCXSun CountryT 4LCCNorth America5.4%35.313.2%
138CFGCondorT 2FSCEurope5.4%31.227.4%
139CHHHainan AirlinesT 1FSCAPAC5.4%204.915.4%
140SKKASKY AirlinesT 4FSCME&A5.5%10.017.0%
141IAWIraqi AirwaysT 4FSCME&A5.5%13.923.3%
142AEAAir EuropaT 3FSCEurope5.5%33.121.4%
143NSZNorwegian Air SwedenT 3LCCEurope5.5%18.924.6%
144DWIArajet SAT 4LCCLATAM5.6%19.714.9%
145QLKQantasLinkT 2LCCAPAC5.7%87.819.6%
146QXEHorizonT 3LCCNorth America5.7%25.214.8%
147JATJetSMARTT 3LCCLATAM5.7%63.519.5%
148QTRQatar AirwaysT 1FSCME&A5.7%244.320.8%
149RLHRuiliT 3LCCAPAC5.7%16.427.2%
150LANLATAMT 1FSCLATAM5.8%167.418.3%
151ELYEl AlT 3FSCME&A5.8%28.421.0%
152FINFinnairT 2FSCEurope5.8%97.933.8%
153CESChina EasternT 1LCCAPAC5.9%608.422.4%
154CDCZhejiang LoongT 2LCCAPAC5.9%69.920.2%
155ALKSriLankan AirlinesT 3FSCAPAC5.9%14.331.7%
156LOTLOT Polish AirlinesT 2FSCEurope5.9%61.940.9%
157CPACathay PacificT 1FSCAPAC6.0%164.023.1%
158AMUAir MacauT 4LCCAPAC6.0%21.232.9%
159GFAGulf AirT 4FSCME&A6.0%27.715.5%
160RLBSunan Ruili AirlinesT 3LCCAPAC6.1%5.37.7%
161ANZAir New ZealandT 1FSCAPAC6.1%97.220.2%
162TPATransavia FranceT 2LCCEurope6.2%12.88.0%
163UAEEmiratesT 1FSCME&A6.2%259.825.6%
164CBJBeijing Capital AirlinesT 1LCCAPAC6.2%85.725.3%
165AXBAir India ExpressT 2LCCAPAC6.2%126.424.8%
166CRKHong Kong AirlinesT 4FSCAPAC6.3%32.127.4%
167FZAFuzhou AirlinesT 4LCCAPAC6.3%16.728.4%
168IBEIberiaT 1FSCEurope6.4%104.822.6%
169DKHJuneyao AirlinesT 2LCCAPAC6.4%152.020.7%
170RAMRoyal Air MarocT 3FSCME&A6.5%66.231.3%
171LGLLuxairT 4LCCEurope6.5%8.532.2%
172UZBUzbekistan AirwaysT 3FSCME&A6.5%29.028.0%
173CXAXiamenAirT 1LCCAPAC6.5%187.325.3%
174TAPTAP Air PortugalT 2LCCEurope6.7%77.235.9%
175MAUAir MauritiusT 3FSCME&A6.7%9.620.1%
176CSNChina Southern AirlinesT 1FSCAPAC6.7%703.817.3%
177CUAChina United AirlinesT 2LCCAPAC6.8%28.725.3%
178AFRAir FranceT 1FSCEurope6.8%222.624.6%
179RWDRwandAirT 4FSCME&A6.9%8.017.4%
180CHBWest AirT 4LCCAPAC6.9%95.322.2%
181CGZColorful GuizhouT 3LCCAPAC7.0%21.426.8%
182CSCSichuan AirlinesT 1LCCAPAC7.0%235.125.2%
183PGAPortugaliaT 3LCCEurope7.1%15.934.9%
184VXPAveloT 4LCCNorth America7.1%12.614.7%
185QDAQingdao AirlinesT 3LCCAPAC7.2%35.221.6%
186OKAOkay AirwaysT 3LCCAPAC7.3%30.239.4%
187OMSSalamAirT 4FSCME&A7.3%28.125.4%
188FLEFlair AirlinesT 4LCCNorth America7.3%19.723.2%
189OVAAir Europa ExpressT 4LCCEurope7.3%20.735.3%
190SDMRossiya AirlinesT 3LCCEurope7.5%65.428.1%
191UALUnitedT 1FSCNorth America7.5%850.718.4%
192AERAer LingusT 2FSCEurope7.5%12.829.5%
193DALDeltaT 1FSCNorth America7.5%957.319.4%
194JSTJetstarT 2LCCAPAC7.6%170.627.0%
195AAYAllegiant AirT 2LCCNorth America7.6%113.720.4%
196CBGGX AirlinesT 3LCCEurope7.6%40.521.7%
197CSHShanghai AirlinesT 1FSCAPAC7.6%99.432.7%
198TLMThai Lion AirT 4LCCAPAC7.7%56.839.1%
199AICAir IndiaT 2FSCAPAC7.8%250.433.9%
200NWSNordwindT 4FSCEurope7.8%18.621.9%
201FDBFlyDubaiT 2LCCME&A7.9%117.132.9%
202IRAIranAIRT 4FSCME&A7.9%9.314.3%
203EPADonghai AirlinesT 4LCCAPAC7.9%39.624.0%
204CQHSpring AirlinesT 2LCCAPAC8.0%197.721.3%
205CAICorendon AirlinesT 4FSCEurope8.1%13.031.9%
206CDGShandong AirlinesT 1LCCAPAC8.1%192.921.2%
207JYH9 AirT 3LCCAPAC8.2%54.920.9%
208CJXJiangxiT 4LCCAPAC8.2%26.823.0%
209YZRSuparnaT 4FSCAPAC8.2%22.322.9%
210LLRAlliance AirlinesT 3FSCAPAC8.3%10.826.5%
211BCYCityjetT 3LCCEurope8.5%31.229.9%
212TGWScootT 3LCCAPAC8.5%103.440.4%
213CCDDalian AirlinesT 3FSCAPAC8.6%20.919.2%
214CSZShenzhen AirlinesT 1LCCAPAC8.6%247.930.1%
215AKJAkasa AirT 4LCCAPAC8.7%80.325.1%
216UEAChengdu AirlinesT 2LCCAPAC8.8%94.723.6%
217PGTPegasus AirlinesT 1LCCEurope8.8%259.130.0%
218AALAmerican AirlinesT 1FSCNorth America8.8%1182.922.1%
219MSCAir CairoT 3LCCME&A8.9%35.930.3%
220PALPhilippine Air LinesT 3LCCAPAC9.0%48.226.1%
221FFTFrontierT 2LCCNorth America9.0%89.822.4%
222NUAUganda AirlinesT 4FSCME&A9.2%31.427.0%
223ARGAerolineas ArgentinasT 2FSCLATAM9.5%108.326.9%
224KLCKLM CityhopperT 4LCCEurope9.6%2.017.1%
225BOVBoa BolivianaT 3FSCLATAM9.8%13.532.1%
226MXDMalindo AirT 3LCCAPAC9.8%29.534.4%
227SDGStarAirT 4FSCAPAC9.8%9.638.4%
228BBGBluebird AirwaysT 4LCCME&A9.9%3.817.8%
229BHSBahamasairT 4FSCNorth America9.9%8.640.9%
230TVJThai Vietjet AirT 2LCCAPAC9.9%57.145.8%
231PCOPacific Coastal AirlinesT 3LCCNorth America10.0%20.224.9%
232GCRTianjin AirlinesT 2FSCAPAC10.0%171.222.9%
233CALChina AirlinesT 3FSCAPAC10.0%105.135.0%
234VTEContour AirlinesT 3FSCNorth America10.2%52.718.8%
235POEPorterT 3LCCNorth America10.5%63.635.2%
236CUHUrumqi AirT 4LCCAPAC10.7%28.318.4%
237JACJapan Air CommuterT 3LCCAPAC10.8%50.222.5%
238AIEAir InuitT 3LCCNorth America10.8%48.026.6%
239PDTPiedmont AirlinesT 4FSCNorth America10.8%52.320.5%
240SPQSkyUp AirlinesT 3LCCEurope10.9%20.948.0%
241RXARegional Express AirlinesT 3FSCAPAC11.0%53.641.4%
242ROTTAROMT 3FSCEurope11.2%26.230.8%
243HXAChina Express AirlinesT 2LCCAPAC11.5%151.826.3%
244AFLAeroflotT 2FSCEurope11.5%193.439.0%
245MXYBreeze AirwaysT 3LCCNorth America11.5%91.426.9%
246SHAShanghai AirlinesT 2FSCAPAC11.6%25.513.6%
247EDVEndeavor AirT 2FSCNorth America12.1%143.723.5%
248DAHAir AlgerieT 3FSCME&A12.1%120.836.1%
249WJAWestJetT 2LCCNorth America12.2%209.732.1%
250AXMAirAsiaT 1LCCAPAC12.3%635.543.7%
251WENWestJet EncoreT 4LCCNorth America12.6%90.929.1%
252VSVSCAT AirlinesT 3LCCAPAC12.6%38.839.0%
253PIAPakistan International AirlinesT 3FSCAPAC12.6%41.928.5%
254VREAir Cote D'IvoireT 4FSCME&A12.7%8.436.9%
255SJVSuper Air JetT 3LCCAPAC13.3%130.232.0%
256KZRAir AstanaT 3FSCME&A14.0%50.840.9%
257ACAAir CanadaT 2FSCNorth America14.8%363.235.9%
258AURAurigny Air Services Ltd.T 4FSCEurope15.0%29.033.0%
259BAVBamboo AirwaysT 4FSCAPAC15.2%32.743.0%
260HVNVietnam AirlinesT 2LCCAPAC15.3%407.246.9%
261JIAPSA AirlinesT 2FSCNorth America15.7%168.229.6%
262MSREgyptairT 2LCCME&A15.9%192.545.1%
263JZAJazzT 2LCCNorth America16.6%71.735.9%
264ABYAir ArabiaT 2LCCME&A17.2%173.745.1%
265ROUAir Canada RougeT 3LCCNorth America17.7%40.739.2%
266JBUJetBlueT 1LCCNorth America18.0%523.635.4%
267FBZFlybondiT 4LCCLATAM18.1%89.437.2%
268NKSSpiritT 1LCCNorth America18.5%402.135.4%
269DTATAAG Angola AirlinesT 4FSCME&A18.6%33.027.6%
270IWYInterCaribbean AirwaysT 4LCCNorth America21.3%22.343.7%
271ACNAzul ConectaT 4LCCLATAM21.7%27.931.3%
272SATSATA Air AcoresT 4FSCEurope22.5%35.945.1%
273PVLPAL AirlinesT 2LCCAPAC23.2%110.034.7%
274SEJSpiceJetT 2LCCAPAC23.6%162.147.2%
275KQAKenya AirwaysT 3FSCME&A23.6%107.637.6%
276VJCVietJet AirT 1LCCAPAC23.8%663.654.3%
277NTHHokkaido Air SystemT 4FSCAPAC23.8%8.643.3%
278NBTNorse Atlantic AirwaysT 4LCCEurope25.7%15.059.3%
279BTKBatik AirT 2FSCAPAC26.0%212.842.8%
280WONWings AbadiT 3LCCAPAC26.8%39.141.6%
281TARTunis AirT 4LCCME&A30.5%50.762.5%
282LNILion AirT 2LCCAPAC38.4%412.351.0%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

February 2026 in APAC was marked by recurring waves of network-wide delays across Southeast Asia, North Asia and India, with congestion, air traffic flow constraints and knock-on impacts from Middle East airspace instability driving operational pressure at major hubs including Bangkok, Jakarta, Singapore, Tokyo and Mumbai. Several multi-day disruption events tested carrier resilience across the region. Flight volumes declined by 4% compared with January 2026, yet overall delay and cancellation metrics increased, impacting more than 800,000 additional passengers month on month.

112 Airlines | 67 LCC | 55 FSC

24.5%
Average Total Disruption Percentage
42.4%
% Global Disruption
7.3%
Average ImPax Percentage
10.5m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Loved the service! From the moment we boarded, everything felt thoughtful and well taken care of. They still provide slippers and even have water waiting at your seat as soon as you settle in. The bathrooms were always clean and stocked, with toothbrushes consistently replenished. The flight attendants were respectful, attentive, and always smiling, it truly made the whole experience feel warm and comfortable. Overall, flying with [AIRLINE] was smooth, pleasant, and a reminder of what great service should feel like."

[Tier 1, FSC]

"I am retired and I booked a return air ticket. Unfortunately it was around the wrong way. Thinking it would be an easy fix I soon found out it wasn't. The website is so full of click this that and the next that every time I ended up going around in circles. Then I tried the chat bot. This process was so long, over an hour, that I ran out of time and battery on my phone. I finally got it sorted, after over two hours. My partner had a similar experience a few months earlier and her mental health isn't as good as it used to be. We both have lived a long traveled life and find changing bookings almost impossible or extremely difficult. The booking itself is very easy. Customer service is absolutely crappy. There is no one. Just endless clicks that go nowhere."

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TOKAir NiuginiT 3FSCAPAC0.0%0.00.1%
2MWGMASwingsT 4LCCAPAC0.1%0.30.8%
3CQNChongqingT 4FSCAPAC0.2%0.51.0%
4UTYAlliance AirlinesT 2LCCAPAC0.9%1.21.7%
5SFJStarFlyerT 3FSCAPAC1.1%4.93.8%
6FDAFuji DreamT 3LCCAPAC1.7%4.56.9%
7SKYSkymarkT 3LCCAPAC1.9%10.616.9%
8FJIFiji AirwaysT 3LCCAPAC1.9%1.214.4%
9JNAJin AirT 3LCCAPAC1.9%14.725.5%
10APJPeach AirlinesT 4LCCAPAC2.0%14.913.9%
11MMAMAIT 4FSCAPAC2.2%6.017.1%
12JTAJapan Trans AirT 3LCCAPAC2.2%7.614.8%
13HKEHong Kong Express AirwaysT 4FSCAPAC2.3%13.917.1%
14VTAAir TahitiT 4FSCAPAC2.3%4.417.7%
15JJAJeju AirT 3LCCAPAC2.4%21.317.6%
16ESREastar JetT 4LCCAPAC2.4%11.720.2%
17KALKorean AirT 1FSCAPAC2.4%58.417.5%
18GIAGaruda IndonesiaT 2FSCAPAC2.4%23.618.8%
19SJXStarLuxT 4FSCAPAC2.5%11.217.2%
20SNJSolaseed AirT 3FSCAPAC2.5%4.09.6%
21KNAKunming AirlinesT 4LCCAPAC2.6%23.019.1%
22EXZEastar JetT 3LCCAPAC2.9%3.016.5%
23AARAsianaT 2FSCAPAC2.9%9.427.6%
24VOZVirgin AustraliaT 2FSCAPAC3.2%41.518.2%
25TTWTigerair TaiwanT 4FSCAPAC3.2%8.127.3%
26ANAAll NipponT 1FSCAPAC3.3%108.715.5%
27ORCOriental Air BridgeT 4LCCAPAC3.3%5.712.1%
28JALJapan AirlinesT 1FSCAPAC3.3%120.319.2%
29QFAQantasT 1FSCAPAC3.6%90.417.2%
30SIASingapore AirlinesT 1FSCAPAC3.8%86.323.6%
31THAThai AirwaysT 2LCCAPAC3.8%51.635.4%
32LAOLao AirlinesT 4FSCAPAC3.8%5.230.2%
33CEBCebu PacificT 2LCCAPAC4.1%80.625.4%
34EVAEVA AirwaysT 2LCCAPAC4.1%58.627.1%
35CGNAir ChanganT 3LCCAPAC4.2%12.414.4%
36IGOIndiGOT 1LCCAPAC4.2%332.622.4%
37CTVCitilink IndonesiaT 3LCCAPAC4.2%40.216.7%
38BBCBiman BangladeshT 4FSCAPAC4.4%15.528.3%
39AYNFlyArystanT 3LCCAPAC4.5%20.816.8%
40TWBT'way AirT 4FSCAPAC4.6%40.418.9%
41MASMalaysia AirlinesT 2FSCAPAC4.7%51.627.2%
42LKELucky AirT 3LCCAPAC4.8%54.017.2%
43HBHHebei AirlinesT 4LCCAPAC4.9%23.821.0%
44MDAMandarinT 3FSCAPAC4.9%24.327.4%
45AKXANA WingsT 2FSCAPAC5.0%75.718.6%
46GAPPAL ExpressT 3LCCAPAC5.3%43.117.1%
47BKPBangkok AirwaysT 3FSCAPAC5.3%30.634.3%
48TBATibet AirlinesT 3LCCAPAC5.3%17.923.2%
49CCAAir ChinaT 1FSCAPAC5.4%439.218.0%
50CHHHainan AirlinesT 1FSCAPAC5.4%204.915.4%
51QLKQantasLinkT 2LCCAPAC5.7%87.819.6%
52RLHRuiliT 3LCCAPAC5.7%16.427.2%
53CESChina EasternT 1LCCAPAC5.9%608.422.4%
54CDCZhejiang LoongT 2LCCAPAC5.9%69.920.2%
55ALKSriLankan AirlinesT 3FSCAPAC5.9%14.331.7%
56CPACathay PacificT 1FSCAPAC6.0%164.023.1%
57AMUAir MacauT 4LCCAPAC6.0%21.232.9%
58RLBSunan Ruili AirlinesT 3LCCAPAC6.1%5.37.7%
59ANZAir New ZealandT 1FSCAPAC6.1%97.220.2%
60CBJBeijing Capital AirlinesT 1LCCAPAC6.2%85.725.3%
61AXBAir India ExpressT 2LCCAPAC6.2%126.424.8%
62CRKHong Kong AirlinesT 4FSCAPAC6.3%32.127.4%
63FZAFuzhou AirlinesT 4LCCAPAC6.3%16.728.4%
64DKHJuneyao AirlinesT 2LCCAPAC6.4%152.020.7%
65CXAXiamenAirT 1LCCAPAC6.5%187.325.3%
66CSNChina Southern AirlinesT 1FSCAPAC6.7%703.817.3%
67CUAChina United AirlinesT 2LCCAPAC6.8%28.725.3%
68CHBWest AirT 4LCCAPAC6.9%95.322.2%
69CGZColorful GuizhouT 3LCCAPAC7.0%21.426.8%
70CSCSichuan AirlinesT 1LCCAPAC7.0%235.125.2%
71QDAQingdao AirlinesT 3LCCAPAC7.2%35.221.6%
72OKAOkay AirwaysT 3LCCAPAC7.3%30.239.4%
73JSTJetstarT 2LCCAPAC7.6%170.627.0%
74CSHShanghai AirlinesT 1FSCAPAC7.6%99.432.7%
75TLMThai Lion AirT 4LCCAPAC7.7%56.839.1%
76AICAir IndiaT 2FSCAPAC7.8%250.433.9%
77EPADonghai AirlinesT 4LCCAPAC7.9%39.624.0%
78CQHSpring AirlinesT 2LCCAPAC8.0%197.721.3%
79CDGShandong AirlinesT 1LCCAPAC8.1%192.921.2%
80JYH9 AirT 3LCCAPAC8.2%54.920.9%
81CJXJiangxiT 4LCCAPAC8.2%26.823.0%
82YZRSuparnaT 4FSCAPAC8.2%22.322.9%
83LLRAlliance AirlinesT 3FSCAPAC8.3%10.826.5%
84TGWScootT 3LCCAPAC8.5%103.440.4%
85CCDDalian AirlinesT 3FSCAPAC8.6%20.919.2%
86CSZShenzhen AirlinesT 1LCCAPAC8.6%247.930.1%
87AKJAkasa AirT 4LCCAPAC8.7%80.325.1%
88UEAChengdu AirlinesT 2LCCAPAC8.8%94.723.6%
89PALPhilippine Air LinesT 3LCCAPAC9.0%48.226.1%
90MXDMalindo AirT 3LCCAPAC9.8%29.534.4%
91SDGStarAirT 4FSCAPAC9.8%9.638.4%
92TVJThai Vietjet AirT 2LCCAPAC9.9%57.145.8%
93GCRTianjin AirlinesT 2FSCAPAC10.0%171.222.9%
94CALChina AirlinesT 3FSCAPAC10.0%105.135.0%
95CUHUrumqi AirT 4LCCAPAC10.7%28.318.4%
96JACJapan Air CommuterT 3LCCAPAC10.8%50.222.5%
97RXARegional Express AirlinesT 3FSCAPAC11.0%53.641.4%
98HXAChina Express AirlinesT 2LCCAPAC11.5%151.826.3%
99SHAShanghai AirlinesT 2FSCAPAC11.6%25.513.6%
100AXMAirAsiaT 1LCCAPAC12.3%635.543.7%
101VSVSCAT AirlinesT 3LCCAPAC12.6%38.839.0%
102PIAPakistan International AirlinesT 3FSCAPAC12.6%41.928.5%
103SJVSuper Air JetT 3LCCAPAC13.3%130.232.0%
104BAVBamboo AirwaysT 4FSCAPAC15.2%32.743.0%
105HVNVietnam AirlinesT 2LCCAPAC15.3%407.246.9%
106PVLPAL AirlinesT 2LCCAPAC23.2%110.034.7%
107SEJSpiceJetT 2LCCAPAC23.6%162.147.2%
108VJCVietJet AirT 1LCCAPAC23.8%663.654.3%
109NTHHokkaido Air SystemT 4FSCAPAC23.8%8.643.3%
110BTKBatik AirT 2FSCAPAC26.0%212.842.8%
111WONWings AbadiT 3LCCAPAC26.8%39.141.6%
112LNILion AirT 2LCCAPAC38.4%412.351.0%
Region

Europe

February 2026 in Europe was characterised by recurring winter storms, air traffic control staffing pressures, and network congestion that drove periodic spikes in delays and cancellations at major hubs including London Heathrow, Paris CDG, Amsterdam Schiphol and Frankfurt. Several multi-country disruption waves tested recovery resilience mid-month. However, operational performance improved overall: flight volumes fell by less than 3% compared with January 2026, while total disruptions declined by more than 10%, with large delays and cancellations impacting approximately 2.5 million fewer passengers month on month.

71 Airlines | 33 LCC | 38 FSC

22.1%
Average Total Disruption Percentage
20.1%
% Global Disruption
5.4%
Average ImPax Percentage
4.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Excellent trip with [AIRLINE] to [CITY] from [CITY] today. No queues at all at check-in and helpful staff making sure we knew where to go. Shout out to [NAME] who was particularly cheerful and friendly as he checked us in at 7am, then later when checking boarding passes. I've never had such a friendly, quick, efficient experience checking in at an airport before - it was a great start to our holiday. The flight was on time, the cabin crew were efficient, and baggage arrived quickly. Couldn't ask for anything more. Well done [AIRLINE]!"

[Tier 2, LCC]

"We spent all day in [AIRPORT] for a short flight to [CITY]. When every other airline was flying just fine [AIRLINE] delayed 2 flights by over 3hours and then cancelled. As an apology for a wasted day. We were offered a £5 gift card to spend in the airport (doesn't go very far). Even [AIRPORT] staff saying this is normal, to top this off they have no staff in the airport, how is that even allowed? If you plan on getting to your destination, fly with a different company. Absolutely terrible"

[Tier 3, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1JTEJettimeT 4LCCEurope0.0%0.00.3%
2ETREnter AirT 3LCCEurope0.5%0.84.5%
3AEZAeroitaliaT 4LCCEurope0.6%3.03.3%
4NAYNaysa Air ServicesT 4FSCEurope0.8%1.420.8%
5SEHSky ExpressT 4LCCEurope1.6%8.416.7%
6TOMTUI Airways T 2LCCEurope1.7%16.711.6%
7ITYITA AirwaysT 2FSCEurope1.8%21.712.7%
8CTNCroatia AirlinesT 3FSCEurope2.0%3.621.6%
9EINAer LingusT 2FSCEurope2.2%16.611.2%
10CCMAir CorsicaT 3FSCEurope2.5%4.117.0%
11TVFTransavia FranceT 2LCCEurope2.6%25.417.0%
12VOEVoloteaT 2LCCEurope2.7%10.814.6%
13SWRSwissT 2FSCEurope2.7%29.619.6%
14AEEAegean AirlinesT 2FSCEurope2.8%25.121.7%
15ASLAir SerbiaT 3FSCEurope3.2%10.223.6%
16BAWBritish AirwaysT 1FSCEurope3.3%106.814.0%
17AUAAustrian AirlinesT 2FSCEurope3.3%34.616.8%
18MBUMarabu AirlinesT 4LCCEurope3.3%2.318.8%
19TVSSmartwingsT 4LCCEurope3.4%7.419.7%
20DLHLufthansaT 1FSCEurope3.5%167.822.3%
21CFEBA CityFlyerT 3FSCEurope3.5%7.114.3%
22OAWHelveticT 4LCCEurope3.6%6.619.3%
23THYTurkish AirlinesT 1FSCEurope3.6%286.519.3%
24VLGVueling AirlinesT 2LCCEurope3.6%78.016.6%
25SZSScandinavian Airlines ConnectT 3LCCEurope3.6%24.910.0%
26TRATransaviaT 2LCCEurope3.7%17.918.5%
27IBSIberia ExpressT 4LCCEurope3.8%15.526.5%
28HOPHOP!T 2LCCEurope3.8%35.213.4%
29BTIairBalticT 4FSCEurope3.8%25.523.0%
30ICEIcelandairT 3FSCEurope3.8%13.312.8%
31OALOlympic AirT 4LCCEurope3.9%13.015.5%
32SXSSun ExpressT 3LCCEurope3.9%22.118.2%
33TKJAjetT 3LCCEurope4.0%32.218.7%
34BRXBraathens Regional AirwaysT 3FSCEurope4.0%15.216.9%
35BELBrussels AirlinesT 2FSCEurope4.1%34.918.9%
36EXSJet2.comT 2LCCEurope4.2%34.521.0%
37VIRVirgin AtlanticT 3FSCEurope4.2%17.914.5%
38EWGEurowingsT 2LCCEurope4.4%55.325.9%
39SBIS7 AirlinesT 2FSCEurope4.5%44.416.1%
40RYSBuzzT 2LCCEurope4.6%68.220.9%
41NOZNorwegian Air ShuttleT 2FSCEurope4.7%38.921.7%
42EFWBA Euroflyer dbaT 4FSCEurope4.8%12.019.9%
43OCNDiscoverT 4FSCEurope4.8%5.526.6%
44KLMKLMT 1FSCEurope4.8%256.719.6%
45RYRRyanairT 1LCCEurope4.8%500.420.6%
46LOGLoganairT 3FSCEurope4.9%20.217.7%
47SASSAST 2FSCEurope4.9%122.620.2%
48WZZWizz AirT 1LCCEurope5.1%279.617.8%
49EZYeasyJetT 1LCCEurope5.1%292.319.5%
50CFGCondorT 2FSCEurope5.4%31.227.4%
51AEAAir EuropaT 3FSCEurope5.5%33.121.4%
52NSZNorwegian Air SwedenT 3LCCEurope5.5%18.924.6%
53FINFinnairT 2FSCEurope5.8%97.933.8%
54LOTLOT Polish AirlinesT 2FSCEurope5.9%61.940.9%
55TPATransavia FranceT 2LCCEurope6.2%12.88.0%
56IBEIberiaT 1FSCEurope6.4%104.822.6%
57LGLLuxairT 4LCCEurope6.5%8.532.2%
58TAPTAP Air PortugalT 2LCCEurope6.7%77.235.9%
59AFRAir FranceT 1FSCEurope6.8%222.624.6%
60PGAPortugaliaT 3LCCEurope7.1%15.934.9%
61OVAAir Europa ExpressT 4LCCEurope7.3%20.735.3%
62SDMRossiya AirlinesT 3LCCEurope7.5%65.428.1%
63AERAer LingusT 2FSCEurope7.5%12.829.5%
64CBGGX AirlinesT 3LCCEurope7.6%40.521.7%
65NWSNordwindT 4FSCEurope7.8%18.621.9%
66CAICorendon AirlinesT 4FSCEurope8.1%13.031.9%
67BCYCityjetT 3LCCEurope8.5%31.229.9%
68PGTPegasus AirlinesT 1LCCEurope8.8%259.130.0%
69KLCKLM CityhopperT 4LCCEurope9.6%2.017.1%
70SPQSkyUp AirlinesT 3LCCEurope10.9%20.948.0%
71ROTTAROMT 3FSCEurope11.2%26.230.8%
72AFLAeroflotT 2FSCEurope11.5%193.439.0%
73AURAurigny Air Services Ltd.T 4FSCEurope15.0%29.033.0%
74SATSATA Air AcoresT 4FSCEurope22.5%35.945.1%
75NBTNorse Atlantic AirwaysT 4LCCEurope25.7%15.059.3%
Region

North America

February 2026 in North America was dominated by severe winter weather headlines, most notably a powerful Northeast blizzard that triggered thousands of cancellations and delays across major U.S. hubs including New York, Boston, Chicago and Atlanta, alongside repeated storm systems impacting Canada. Multi-day recovery efforts strained airline and airport operations throughout the month. Flight volumes declined by 8% compared with January 2026, while overall disruptions eased significantly, resulting in nearly 2.3 million fewer passengers impacted by major delays and cancellations.

36 Airlines | 18 LCC | 18 FSC

24.1%
Average Total Disruption Percentage
24.3%
% Global Disruption
9.4%
Average ImPax Percentage
6.7m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"My wife and I recently used [AIRLINE], from [CITY] to [CITY] to [CITY]. It was a beautiful experience. The planes were on time and the pilots did a great job. The flights were smooth throughout. In all they gave us seats at the emergency exit and we saT next to each other for free. It was specious and our legs were comfortable. As for the crew, their hospitality was amazing. Very friendly, multilingual, approachable and polite from start to finish. They performed exceptional customer service. Offering us food and drinks, taking out trash and making sure we followed rules and were all comfortable. The food was good but the portions were small. They offered us chicken, pasta, cheese, salad, wine, soda and peanuts for snack. The peanut lacked quality. In all, it was a good experience and we recommend it to all."

[Tier 2, FSC]

"Worst Airline with WORST customer service and online portal. Nothing works, they have the worst website and online portal. I was charged DOUBLE for my purchased seats and no one did anything about it. Until I saw my credit card statement. I have been trying to get a refund and no one is helping me. I reached out to them on Whatsapp. They say reach out through Portal, the portal keeps giving me errors. I sent them multiple emails, no one replied. What kind of service is this ... Made the biggest mistake of booking them. AVOID this airline at any COST !!!"

[Tier 2, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AMXAeroMexicoT 2FSCNorth America2.3%34.48.1%
2DVRDivi Divi AirT 4FSCNorth America2.5%0.822.9%
3BWACaribbean AirlinesT 4FSCNorth America3.2%6.912.6%
4ASHMesaT 2FSCNorth America3.2%28.18.6%
5SLIAeroMéxico ConnectT 3FSCNorth America3.4%21.59.0%
6ASAAlaska AirlinesT 1FSCNorth America5.0%124.215.6%
7TSCAir TransatT 3LCCNorth America5.2%22.127.2%
8ENYEnvoy AirT 3FSCNorth America5.2%80.715.6%
9SWASouthwestT 1LCCNorth America5.3%708.120.6%
10HALHawaiian AirlinesT 1FSCNorth America5.3%60.624.8%
11SCXSun CountryT 4LCCNorth America5.4%35.313.2%
12QXEHorizonT 3LCCNorth America5.7%25.214.8%
13VXPAveloT 4LCCNorth America7.1%12.614.7%
14FLEFlair AirlinesT 4LCCNorth America7.3%19.723.2%
15UALUnitedT 1FSCNorth America7.5%850.718.4%
16DALDeltaT 1FSCNorth America7.5%957.319.4%
17AAYAllegiant AirT 2LCCNorth America7.6%113.720.4%
18AALAmerican AirlinesT 1FSCNorth America8.8%1182.922.1%
19FFTFrontierT 2LCCNorth America9.0%89.822.4%
20BHSBahamasairT 4FSCNorth America9.9%8.640.9%
21PCOPacific Coastal AirlinesT 3LCCNorth America10.0%20.224.9%
22VTEContour AirlinesT 3FSCNorth America10.2%52.718.8%
23POEPorterT 3LCCNorth America10.5%63.635.2%
24AIEAir InuitT 3LCCNorth America10.8%48.026.6%
25PDTPiedmont AirlinesT 4FSCNorth America10.8%52.320.5%
26MXYBreeze AirwaysT 3LCCNorth America11.5%91.426.9%
27EDVEndeavor AirT 2FSCNorth America12.1%143.723.5%
28WJAWestJetT 2LCCNorth America12.2%209.732.1%
29WENWestJet EncoreT 4LCCNorth America12.6%90.929.1%
30ACAAir CanadaT 2FSCNorth America14.8%363.235.9%
31JIAPSA AirlinesT 2FSCNorth America15.7%168.229.6%
32JZAJazzT 2LCCNorth America16.6%71.735.9%
33ROUAir Canada RougeT 3LCCNorth America17.7%40.739.2%
34JBUJetBlueT 1LCCNorth America18.0%523.635.4%
35NKSSpiritT 1LCCNorth America18.5%402.135.4%
36IWYInterCaribbean AirwaysT 4LCCNorth America21.3%22.343.7%
Region

Middle East and Africa

February 2026 in the Middle East & Africa region was dominated by escalating geopolitical tensions that led to widespread airspace closures, large-scale cancellations, and precautionary reroutes across key Gulf hubs including Dubai, Doha and Abu Dhabi. The disruption rippled into Africa, where operational constraints and strike action further pressured regional networks. As airlines adjusted schedules and suspended services, overall flight volumes fell by more than 10% compared with January 2026, with every major disruption metric declining in parallel amid reduced operating capacity.

42 Airlines | 13 LCC | 29 FSC

23.3%
Average Total Disruption Percentage
7.9%
% Global Disruption
7.3%
Average ImPax Percentage
2.1m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"flew from [CITY] to [CITY] on 22nd Feb on an A380-800. The most comfortable flight I have made in many years. From first boarding to leaving the aircraft the whole experience was positive. I had a window seat which was extremely roomy and enabled me to get a good night's sleep. Service was super efficient, and a special mention here to cabin crew member, [NAME], who was super attentive and was, in my book, the epitome of style and elegance. I would have no hesitation in recommending [AIRLINE] to anybody contemplating a flight to or from [CITY]"

[Tier 1, FSC]

"I have booked assisted travel for my 82 year old mother who needed help as was travelling on her own. Mainly help with getting from departure hall to the gate and from the gate to the arrival hall. Her walking ability is limited so also help with luggage was needed. All was fine in [CITY] however zero service was provided upon arrival in [CITY]. The stuff both from the plane and the ground were not interesting and completely unhelpful and it took her nearly an hour and a half to walk to the arrival hall . I have raised this as concern with the [AIRLINE] since and followed up on it a few times but nearly 2 months on, there is no response , feedback or even acknowledgment of this very poor service. Very disappointing as it gives me no confidence or trust to use this airline for vulnerable people."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.4%0.84.2%
2LNKSouth African AirlinkT 2LCCME&A1.2%15.511.1%
3GBBGlobal AviationT 4FSCME&A1.2%2.28.8%
4FADFlyadealT 3LCCME&A2.0%19.215.3%
5SAASouth African AirwaysT 4FSCME&A2.0%3.012.1%
6IRMMahan AirT 4FSCME&A2.1%5.27.4%
7ADYAir ArabiaT 4FSCME&A2.3%6.215.3%
8JZRJazeera AirwaysT 3LCCME&A2.6%9.523.3%
9ETHEthiopian AirlinesT 2FSCME&A2.6%56.019.6%
10AHYAzerbaijan AirlinesT 4FSCME&A2.9%10.419.2%
11SVASaudiaT 1FSCME&A3.3%102.213.1%
12ETDEtihad AirwaysT 2FSCME&A3.3%63.012.6%
13KNEFlynasT 2LCCME&A3.4%45.421.2%
14OMAOman AirT 3FSCME&A3.7%17.515.2%
15UBGUS-Bangla AirlinesT 4LCCME&A4.1%8.525.3%
16KACKuwait AirwaysT 3FSCME&A4.3%21.317.5%
17KEMCemAirT 4LCCME&A4.9%2.224.4%
18RJARoyal JordanianT 3FSCME&A4.9%19.811.9%
19SKKASKY AirlinesT 4FSCME&A5.5%10.017.0%
20IAWIraqi AirwaysT 4FSCME&A5.5%13.923.3%
21QTRQatar AirwaysT 1FSCME&A5.7%244.320.8%
22ELYEl AlT 3FSCME&A5.8%28.421.0%
23GFAGulf AirT 4FSCME&A6.0%27.715.5%
24UAEEmiratesT 1FSCME&A6.2%259.825.6%
25RAMRoyal Air MarocT 3FSCME&A6.5%66.231.3%
26UZBUzbekistan AirwaysT 3FSCME&A6.5%29.028.0%
27MAUAir MauritiusT 3FSCME&A6.7%9.620.1%
28RWDRwandAirT 4FSCME&A6.9%8.017.4%
29OMSSalamAirT 4FSCME&A7.3%28.125.4%
30FDBFlyDubaiT 2LCCME&A7.9%117.132.9%
31IRAIranAIRT 4FSCME&A7.9%9.314.3%
32MSCAir CairoT 3LCCME&A8.9%35.930.3%
33NUAUganda AirlinesT 4FSCME&A9.2%31.427.0%
34BBGBluebird AirwaysT 4LCCME&A9.9%3.817.8%
35DAHAir AlgerieT 3FSCME&A12.1%120.836.1%
36VREAir Cote D'IvoireT 4FSCME&A12.7%8.436.9%
37KZRAir AstanaT 3FSCME&A14.0%50.840.9%
38MSREgyptairT 2LCCME&A15.9%192.545.1%
39ABYAir ArabiaT 2LCCME&A17.2%173.745.1%
40DTATAAG Angola AirlinesT 4FSCME&A18.6%33.027.6%
41KQAKenya AirwaysT 3FSCME&A23.6%107.637.6%
42TARTunis AirT 4LCCME&A30.5%50.762.5%
Region

Latin America

February 2026 in the LATAM region was marked by operational instability across key markets including Brazil, Peru, Chile and Argentina, with recurring delays and cancellations at hubs such as São Paulo, Lima, Santiago and Buenos Aires. Weather volatility, airport congestion and network fragility contributed to knock-on disruption across domestic and international routes. While overall flight volumes fell by more than 10% compared with January 2026, disruptions—particularly large delays—increased, impacting approximately 1.2 million additional passengers.

17 Airlines | 9 LCC | 8 FSC

18.2%
Average Total Disruption Percentage
5.3%
% Global Disruption
6.3%
Average ImPax Percentage
1.2m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"It was a round trip, and honestly, everything was great: the price, the service, the delicious food. I even got to see [CITY] from above and the airport. And I want to highlight something: on my return trip, the weather was awful. The pilot couldn't land; he circled the country three times because of the rain, thunder, and fog. I thought I was going to die from all the turbulence, but the pilot deserves 10,000 points because he maneuvered well and landed without any problems. Otherwise, everything was great."

[Tier 1, FSC]

"The [AIRLINE] staff at [CITY] airport tried every trick in the book to make me pay additional money for my carry on. They insisted that I had to pay additional fees for my carry on even though it was ok for weight and dimensions. They insisted that it had to be sent as cargo. They insisted that I had 2 minutes to decide, or else they would cancel my ticket. After I paid for a 32kg bag, which made no sense because my carry-on weighed 8kg, they agreed to let me take the carry-on with me on the plane. They are very dishonest and abusive people."

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1WMAWinairT 4FSCLATAM0.1%0.01.5%
2CMPCopa AirlinesT 2FSCLATAM1.6%40.78.3%
3VCVConviasaT 4FSCLATAM1.9%1.29.7%
4SKUSKY AirlinesT 3LCCLATAM3.2%23.910.0%
5GLOGol Transportes AereosT 1LCCLATAM3.5%102.217.9%
6TAMLATAM BrasilT 1FSCLATAM3.7%139.817.9%
7VOIVolarisT 1LCCLATAM3.7%75.716.1%
8AVAAviancaT 1LCCLATAM4.5%170.215.4%
9VIVVivaAerobusT 2LCCLATAM4.6%85.115.4%
10AZUAzul Brazilian AirlinesT 1FSCLATAM4.7%112.616.6%
11DWIArajet SAT 4LCCLATAM5.6%19.714.9%
12JATJetSMARTT 3LCCLATAM5.7%63.519.5%
13LANLATAMT 1FSCLATAM5.8%167.418.3%
14ARGAerolineas ArgentinasT 2FSCLATAM9.5%108.326.9%
15BOVBoa BolivianaT 3FSCLATAM9.8%13.532.1%
16FBZFlybondiT 4LCCLATAM18.1%89.437.2%
17ACNAzul ConectaT 4LCCLATAM21.7%27.931.3%