All Reports Why ImPax? Methodology Subscribe

2024 Year in Review

What the 2024 Data Reveals About Passenger Experience and Airline Performance

Despite signs that airlines in North America worked to reduce passenger impact, the region still accounted for nearly 30% of all major disruptions while operating just 25% of global flights. Home to just 36 airlines, the region was responsible for 108 million passengers impacted by medium or major delays or cancellations.
Download Review
Asia Pacific operated 36.5% of all planned flights worldwide – more than any other region. With such a significant share of global operations, even minor disruptions can have big consequences. This helps put APAC’s average ImPax percentage of 7.7% – slightly higher than the global average of 6.7% – into perspective. In total, the region accounted for 43.5% of all disrupted passengers globally.
Download Review
Europe performed strongly in 2024, with an ImPax percentage lower than the global average, indicating fewer disruptions that meaningfully impacted passengers. Despite operating roughly a quarter of global flights, Europe was responsible for less than 20% of medium or major delays or cancellations.
Download Review
The LATAM region maintained steady disruption performance in 2024, with an ImPax percentage that hovered around 5% for the entirety of the year. Compared to the global average, LATAM showed notably less volatility. Although the region operated 6.3% of global scheduled flights, it accounted for only 4% of all significant disruptions.
Download Review
The Middle East & Africa posted the lowest ImPax percentage of any region in 2024 – and was the only region to average below 5% for the year. Its strong performance is further underscored by passenger impact: while the region carried 8% of global passengers, it accounted for just 5% of those affected by medium or major delays or cancellations.
Download Review
© 2025 AviLabs | All Rights Reserved