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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

January 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

January 2024


Quick Insights

North America | ImPax % increased by a third month-on-month doubling passenger volumes with medium and major delays, and cancellations. Global | 1.7% of all disrupted flights were due to cancellations. Europe | 0.5% of all disruptions were delays [+3 hours] that potentially resulted in compensation due to EU261.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | January 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1RYRRyanairLCCEurope4.6%2.2%8
2THYTurkish AirlinesFSCEurope5.5%1.4%10
3CSNChina Southern AirlinesFSCAPAC6.7%2.2%7
4DALDeltaFSCNorth America7.3%2.4%6
5CCAAir ChinaFSCAPAC7.3%1.5%9
6CESChina EasternLCCAPAC8.4%2.5%5
7SWASouthwestLCCNorth America9.2%4.5%1
8AALAmerican AirlinesFSCNorth America12.2%3.9%2
9IGOIndiGOLCCAPAC12.8%3.0%3
10UALUnitedFSCNorth America15.1%2.9%4
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 290 airlines totalling 653,947 disrupted flights, across 2,685,792 planned flights, globally.

Peak holiday travel is coming to a close in the Northern Hemisphere but disruptive weather systems persist. High volume summer travel continues in the Southern Hemisphere. Check out the full report!

290 Airlines | 157 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
653,947 49.7% LCC | 50.3% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
23.7% 22.5% LCC | 21.5% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.2% 7.2% LCC | 7.2% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
29.5m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CQN Chongqing T 4 FSC APAC 0.0% 0 0.7%
2 TGU TAG Airlines T 4 LCC LATAM 0.2% 0 3.8%
3 ART Smart Lynx T 3 LCC Europe 0.3% 0 2.6%
4 CCM Air Corsica T 3 FSC Europe 0.3% 1 6.2%
5 FAD Flyadeal T 4 LCC ME&A 0.5% 3 11.8%
6 MDA Mandarin T 3 FSC APAC 0.7% 3 12.9%
7 AEE Aegean Airlines T 2 FSC Europe 0.7% 6 17.0%
8 HKE Hong Kong Express Airways T 4 FSC APAC 0.9% 4 15.9%
9 TOM TUI Airways T 2 LCC Europe 1.1% 5 6.7%
10 ITY ITA Airways T 2 FSC Europe 1.1% 17 13.3%
11 IBS Iberia Express T 4 LCC Europe 1.1% 6 11.6%
12 AIQ Thai AirAsia T 3 LCC APAC 1.1% 18 24.5%
13 OVA Air Europa Express T 3 LCC Europe 1.1% 3 10.1%
14 LAN Latam T 1 FSC LATAM 1.1% 27 5.4%
15 FHY Freebird T 4 LCC ME&A 1.2% 2 3.6%
16 IBE Iberia T 2 FSC Europe 1.3% 30 11.4%
17 LNK South African Airlink T 2 LCC ME&A 1.3% 17 12.2%
18 SEH Sky Express T 4 LCC Europe 1.3% 10 8.4%
19 TVS Smartwings T 4 LCC Europe 1.5% 2 13.1%
20 GIA Garuda Indonesia T 4 FSC APAC 1.6% 19 14.1%
21 BOV Boa Boliviana T 3 FSC LATAM 1.6% 4 11.1%
22 SJX StarLux T 4 FSC APAC 1.6% 4 23.8%
23 AEA Air Europa T 3 FSC Europe 1.8% 13 13.7%
24 AUA Austrian Airlines T 2 FSC Europe 1.8% 25 10.7%
25 AWQ Indonesia AirAsia T 4 LCC APAC 1.9% 11 20.6%
26 ETH Ethiopian Airlines T 2 FSC ME&A 2.0% 43 11.8%
27 CCD Dalian Airlines T 3 FSC APAC 2.0% 10 10.2%
28 BKP Bangkok T 3 FSC APAC 2.1% 13 29.5%
29 JZR Jazeera Airways T 3 LCC ME&A 2.2% 9 22.4%
30 DVR Divi Divi Air T 4 FSC North America 2.2% 0 27.1%
31 HVN Vietnam Airlines T 2 LCC APAC 2.2% 48 13.9%
32 GBB Global Aviation T 4 FSC ME&A 2.2% 5 6.7%
33 FDA Fuji Dream T 3 LCC APAC 2.4% 8 8.0%
34 LAM Lam - Linhas Aereas de Mocambique T 4 LCC LATAM 2.5% 5 9.4%
35 ORC Oriental Air Bridge T 4 LCC APAC 2.5% 5 13.8%
36 ANZ Air New Zealand T 1 FSC APAC 2.5% 88 13.1%
37 JAF Tui Fly Belgium T 4 LCC Europe 2.5% 5 12.6%
38 RWD RwandAir T 4 FSC ME&A 2.6% 5 13.3%
39 JJA Jeju Air T 3 LCC APAC 2.6% 27 19.4%
40 JTA Japan Trans Air T 3 LCC APAC 2.6% 10 13.9%
41 SKK ASKY Airlines T 4 FSC ME&A 2.7% 3 8.1%
42 BRX Braathens Regional Airways T 3 FSC Europe 2.8% 12 24.8%
43 ETD Etihad Airways T 2 FSC ME&A 2.8% 41 21.7%
44 BWA Caribbean Airlines T 4 FSC North America 2.8% 7 11.6%
45 MMA MAI T 4 FSC APAC 2.9% 5 20.2%
46 TVF Transavia France T 2 LCC Europe 2.9% 31 15.4%
47 TVJ Thai Vietjet Air T 4 LCC APAC 2.9% 16 32.9%
48 BCI Blue Islands T 4 FSC Europe 2.9% 2 6.9%
49 MWG MASwings T 4 LCC APAC 3.0% 20 12.3%
50 BAV Bamboo Airways T 4 FSC APAC 3.0% 9 18.8%
51 AXM AirAsia T 1 LCC APAC 3.1% 60 18.9%
52 VLG Vueling Airlines T 2 LCC Europe 3.1% 73 13.6%
53 GAP PAL Express T 4 LCC APAC 3.1% 27 13.9%
54 EJU easyJet Europe T 2 LCC Europe 3.2% 47 16.5%
55 TRA Transavia T 2 LCC Europe 3.2% 24 17.9%
56 LPE Latam Perú T 3 LCC Latam 3.2% 37 14.8%
57 PTB Voepass Linhas Aéreas T 4 FSC LATAM 3.2% 6 10.0%
58 CRK Hong Kong Airlines T 4 FSC APAC 3.3% 14 19.1%
59 EZS EasyJet Switzerland T 3 LCC Europe 3.3% 16 21.9%
60 SIA Singapore Airlines T 2 FSC APAC 3.4% 74 19.1%
61 BTI airBaltic T 4 FSC Europe 3.4% 20 32.7%
62 KZR Air Astana T 3 FSC ME&A 3.4% 24 27.3%
63 QTR Qatar Airways T 1 FSC ME&A 3.5% 106 15.4%
64 AVA Avianca T 1 LCC LATAM 3.5% 108 12.0%
65 UAE Emirates T 1 FSC ME&A 3.5% 151 22.2%
66 EIN Aer Lingus T 2 FSC Europe 3.5% 27 13.7%
67 KNE Flynas T 2 LCC ME&A 3.5% 40 21.9%
68 VIR Virgin Atlantic T 3 FSC APAC 3.6% 20 17.0%
69 EXS Jet2.com T 2 LCC Europe 3.6% 24 19.3%
70 EWG Eurowings T 2 LCC Europe 3.6% 33 17.0%
71 APJ Peach Airlines T 4 LCC APAC 3.6% 27 22.2%
72 SKX Sky Airline T 4 LCC LATAM 3.6% 12 20.9%
73 HBH Hebei Airlines T 4 LCC APAC 3.7% 16 20.4%
74 AHY Azerbaijan Airlines T 4 FSC ME&A 3.7% 11 19.0%
75 GLO Gol Transportes Aereos T 1 LCC LATAM 3.7% 118 23.9%
76 OAL Olympic Air T 4 LCC Europe 3.7% 11 17.1%
77 JAC Japan Air Commuter T 3 LCC APAC 3.8% 21 11.5%
78 LOT LOT Polish Airlines T 2 FSC Europe 3.8% 27 24.4%
79 TAM Latam Brasil T 1 FSC LATAM 3.8% 134 24.8%
80 OMA Oman Air T 3 FSC ME&A 3.9% 26 13.7%
81 CTN Croatia Airlines T 3 FSC Europe 3.9% 9 17.9%
82 UZB Uzbekistan Airways T 3 FSC ME&A 4.0% 18 21.3%
83 EVA EVA Airways T 3 LCC APAC 4.0% 56 27.0%
84 SWR Swiss T 2 FSC Europe 4.0% 58 29.0%
85 GFA Gulf Air T 4 FSC ME&A 4.1% 20 19.2%
86 EZY easyJet T 1 LCC Europe 4.2% 133 19.7%
87 RPB Copa Airlines Columbia T 4 FSC Latam 4.2% 10 19.2%
88 SCX Sun Country Airlines T 3 LCC North America 4.3% 24 14.8%
89 ROT TAROM T 3 FSC Europe 4.3% 14 17.0%
90 SKY Skymark T 3 LCC APAC 4.3% 30 14.3%
91 SKU Sky Airlines T 3 LCC Latam 4.3% 28 23.8%
92 SAA South African Airways T 4 FSC ME&A 4.3% 4 16.4%
93 UTY Alliance Airlines2 T 2 LCC APAC 4.3% 5 12.5%
94 SVA Saudia T 2 FSC ME&A 4.4% 75 16.0%
95 TLM Thai Lion Air T 4 LCC APAC 4.4% 20 25.1%
96 DTA TAAG Angola Airlines T 4 FSC ME&A 4.4% 4 14.1%
97 SDG StarAir T 4 FSC APAC 4.4% 4 6.6%
98 CAL China Airlines T 3 FSC APAC 4.5% 55 24.4%
99 CEB Cebu Pacific T 2 LCC APAC 4.5% 78 21.5%
100 SXS Sun Express T 3 LCC Europe 4.5% 33 17.6%
101 VOE Volotea T 2 LCC Europe 4.5% 16 21.4%
102 KAC Kuwait Airways Corporation T 3 LCC ME&A 4.6% 13 26.3%
103 HOP HOP! T 2 LCC Europe 4.6% 55 21.9%
104 JJP Jetstar Japan T 3 LCC APAC 4.6% 20 24.9%
105 OAW Helvetic T 4 LCC Europe 4.6% 9 27.0%
106 RYR Ryanair T 1 LCC Europe 4.6% 436 25.8%
107 THA Thai Airways T 3 LCC APAC 4.6% 64 35.3%
108 OTC Air Travel T 4 LCC APAC 4.6% 12 18.5%
109 FIN Finnair T 2 FSC Europe 4.7% 86 22.9%
110 AAR Asiana T 2 FSC APAC 4.8% 22 26.5%
111 RAM Royal Air Maroc T 3 FSC ME&A 4.9% 49 24.2%
112 CXA XiamenAir T 1 LCC APAC 4.9% 143 21.7%
113 STW Southwinds T 4 LCC Europe 5.0% 6 8.9%
114 SJV Super Air Jet T 3 LCC APAC 5.0% 53 21.9%
115 LAO Lao T 4 FSC APAC 5.0% 7 28.6%
116 WMT Wizz Air Malta T 2 LCC Europe 5.0% 115 17.5%
117 TAP TAP Air Portugal T 2 LCC Europe 5.0% 28 30.2%
118 MAS Malaysia Airlines T 2 FSC APAC 5.0% 57 26.7%
119 CGN Air Changan T 3 LCC APAC 5.1% 24 14.3%
120 KAL Korean Air T 2 FSC APAC 5.1% 50 23.9%
121 CSC Sichuan Airlines T 1 LCC APAC 5.1% 160 22.6%
122 FJI Fiji Airways T 3 LCC APAC 5.3% 6 23.2%
123 JNA Jin Air T 3 LCC APAC 5.3% 40 35.1%
124 TUI TUI Airways T 2 LCC Europe 5.3% 13 27.6%
125 FPY PLAY Airlines T 4 LCC Europe 5.3% 10 16.7%
126 FZA Fuzhou Airlines T 4 LCC APAC 5.4% 15 22.6%
127 RXA Regional Express Airlines T 3 FSC APAC 5.4% 35 22.5%
128 TBA Tibet Airlines T 3 LCC APAC 5.4% 15 28.5%
129 PAL Philippine Air Lines T 3 LCC APAC 5.4% 29 16.5%
130 BEL Brussels Airlines T 2 FSC Europe 5.4% 41 22.0%
131 IAW Iraqi Airways T 4 FSC ME&A 5.5% 16 21.7%
132 THY Turkish Airlines T 1 FSC Europe 5.5% 369 22.8%
133 QLK QantasLink T 2 LCC APAC 5.5% 60 19.7%
134 CPA Cathay Pacific T 2 FSC APAC 5.5% 75 19.6%
135 CFE BA CityFlyer T 3 FSC Europe 5.6% 13 13.8%
136 BAW British Airways T 1 FSC Europe 5.6% 228 23.5%
137 PGA Portugalia T 3 LCC Europe 5.7% 17 27.0%
138 MSC Air Cairo T 3 LCC ME&A 5.8% 19 22.2%
139 RJA Royal Jordanian T 3 FSC ME&A 5.8% 20 20.0%
140 EFW BA Euroflyer dba T 4 FSC Europe 5.8% 14 21.6%
141 VOI Volaris T 1 LCC LATAM 5.9% 33 25.1%
142 MSR Egyptair T 2 LCC ME&A 5.9% 72 32.8%
143 QFA Qantas T 1 FSC APAC 6.0% 224 26.3%
144 HAL Hawaiian Airlines T 1 FSC North America 6.0% 77 26.3%
145 ANA All Nippon T 1 FSC APAC 6.0% 191 16.6%
146 AFL Aeroflot T 2 FSC Europe 6.1% 114 25.0%
147 CGZ Colorful Guizhou T 3 LCC APAC 6.1% 22 20.1%
148 UEA Chengdu Airlines T 2 LCC APAC 6.1% 64 19.6%
149 SNJ Solaseed Air T 3 FSC APAC 6.3% 11 13.4%
150 FDB FlyDubai T 2 LCC ME&A 6.3% 90 33.1%
151 IRA IranAIR T 4 FSC ME&A 6.4% 9 19.2%
152 SAS SAS T 2 FSC Europe 6.4% 105 20.9%
153 NWS Nordwind T 4 FSC Europe 6.4% 18 24.9%
154 LNI Lion Air T 2 LCC APAC 6.4% 115 20.7%
155 CDC Zhejiang Loong T 2 LCC APAC 6.4% 78 21.9%
156 AKX ANA Wings T 2 FSC APAC 6.5% 105 16.8%
157 NSZ Norwegian Air Sweden T 3 LCC Europe 6.5% 22 26.5%
158 PGT Pegasus Airlines T 1 LCC Europe 6.6% 167 28.5%
159 ELY El Al T 3 FSC ME&A 6.6% 29 29.1%
160 WON Wings Abadi T 3 LCC APAC 6.6% 11 26.2%
161 CDG Shandong Airlines T 1 LCC APAC 6.6% 155 20.1%
162 ICE Icelandair T 3 FSC Europe 6.6% 23 20.5%
163 CJX Jiangxi T 4 LCC APAC 6.7% 18 21.3%
164 SBI S7 Airlines T 2 FSC Europe 6.7% 49 22.6%
165 JAT Air Serbia T 4 FSC Europe 6.7% 26 35.3%
166 VRE Air Cote D'Ivoire T 4 FSC ME&A 6.7% 6 28.6%
167 CSN China Southern Airlines T 1 FSC APAC 6.7% 743 21.4%
168 AZU Azul Brazilian Airlines T 1 FSC LATAM 6.7% 211 20.6%
169 CSH Shanghai Airlines T 1 FSC APAC 6.7% 97 27.1%
170 LGL Luxair T 4 LCC Europe 6.8% 9 29.4%
171 CHH Hainan Airlines T 1 FSC APAC 6.8% 230 19.0%
172 JAL Japan Airlines T 1 FSC APAC 6.8% 261 19.6%
173 RUK Ryanair UK T 3 LCC Europe 6.9% 21 26.4%
174 TGW Scoot T 2 LCC APAC 6.9% 70 37.8%
175 SDM Rossiya Airlines T 3 LCC Europe 7.0% 57 30.5%
176 DKH Juneyao Airlines T 2 LCC APAC 7.0% 188 22.2%
177 RLH Ruili T 3 LCC APAC 7.0% 17 30.5%
178 CHB West Air T 4 LCC APAC 7.0% 83 25.4%
179 CUA China United Airlines T 2 LCC APAC 7.1% 33 25.2%
180 RYS Buzz T 2 LCC Europe 7.3% 84 31.7%
181 CBJ Beijing Capital Airlines T 1 LCC APAC 7.3% 86 30.4%
182 DAL Delta T 1 FSC North America 7.3% 1050 19.4%
183 CCA Air China T 1 FSC APAC 7.3% 602 19.7%
184 POE Porter T 3 LCC North America 7.4% 53 19.1%
185 WUK Wizz Air UK T 4 LCC Europe 7.4% 35 23.2%
186 QJE QantasLink T 4 LCC APAC 7.4% 12 28.7%
187 JST Jetstar T 2 LCC APAC 7.4% 136 30.0%
188 CTV Citilink T 2 LCC APAC 7.4% 98 33.1%
189 QDA Qingdao Airlines T 3 LCC APAC 7.5% 33 22.1%
190 CUH Urumqi Air T 4 LCC APAC 7.5% 21 19.4%
191 SFJ StarFlyer T 3 FSC APAC 7.5% 35 14.2%
192 KEM CemAir T 4 LCC ME&A 7.5% 6 16.7%
193 LCT TAR Aerolineas T 4 LCC LATAM 7.7% 3 14.6%
194 ABY Air Arabia T 4 LCC ME&A 7.7% 75 35.6%
195 CLH Lufthansa Cityline T 2 FSC Europe 7.7% 89 27.4%
196 BCY Cityjet T 3 LCC Europe 7.8% 19 29.7%
197 VOZ Virgin Australia T 2 FSC APAC 7.8% 120 28.5%
198 HXA China Express Airlines T 2 LCC APAC 7.8% 91 25.8%
199 KNA Kunming Airlines T 4 LCC APAC 7.9% 72 26.2%
200 LKE Lucky Air T 3 LCC APAC 7.9% 82 28.7%
201 TSC Air Transat T 3 FSC North America 7.9% 48 32.0%
202 JYH 9 Air T 3 LCC APAC 7.9% 55 24.8%
203 JES JetSMART T 4 LCC LATAM 8.0% 19 18.9%
204 YZR Suparna T 4 FSC APAC 8.0% 20 17.1%
205 DLA Air Dolomiti T 3 LCC Europe 8.0% 33 33.5%
206 DAH Air Algerie T 3 FSC ME&A 8.0% 77 25.9%
207 NOZ Norwegian Air Shuttle T 2 FSC Europe 8.1% 77 27.3%
208 SAT SATA Air Acores T 4 FSC Europe 8.2% 15 22.9%
209 AFR Air France T 1 FSC Europe 8.3% 253 30.2%
210 CES China Eastern T 1 LCC APAC 8.4% 834 23.3%
211 GCR Tianjin Airlines T 2 FSC APAC 8.7% 143 24.9%
212 KLC KLM Cityhopper T 2 LCC Europe 8.8% 142 23.3%
213 ARG Aerolineas Argentinas T 2 FSC LATAM 8.8% 130 22.5%
214 DLH Lufthansa T 1 FSC Europe 8.8% 368 31.8%
215 WZZ Wizz Air T 2 LCC Europe 8.9% 247 25.2%
216 SLI AeroMéxico Connect T 3 FSC North America 8.9% 80 21.0%
217 LOG Loganair T 3 FSC Europe 8.9% 43 21.3%
218 AUR Aurigny Air Services Ltd. T 4 FSC Europe 8.9% 13 20.9%
219 AMU Air Macau T 4 LCC APAC 9.1% 25 38.6%
220 VTI Vistara T 2 FSC APAC 9.1% 165 40.7%
221 TWB T'way Air T 4 FSC APAC 9.1% 75 37.8%
222 EPA Donghai Airlines T 4 LCC APAC 9.1% 40 28.8%
223 VJC VietJet Air T 2 LCC APAC 9.2% 190 31.0%
224 SWA Southwest T 1 LCC North America 9.2% 1755 27.6%
225 CQH Spring Airlines T 2 LCC APAC 9.3% 194 22.1%
226 ESR EastarJet T 4 LCC APAC 9.4% 30 32.8%
227 XAX AirAsia X T 3 LCC APAC 9.5% 24 35.8%
228 CSZ Shenzhen Airlines T 1 LCC APAC 9.5% 222 30.2%
229 PDT Piedmont Airlines T 4 FSC North America 9.6% 35 19.6%
230 ASL Air Serbia T 3 FSC Europe 9.6% 44 29.5%
231 VIV VivaAerobus T 2 LCC LATAM 9.7% 177 32.8%
232 ACN Azul Conecta T 4 LCC LATAM 9.8% 30 17.6%
233 NKS Spirit T 1 LCC North America 9.8% 350 27.8%
234 QXE Horizon T 4 LCC North America 9.8% 39 24.5%
235 CNM Air China Inner Mongolia T 4 LCC APAC 9.9% 16 21.4%
236 MXY Breeze Airways T 3 LCC North America 10.2% 42 26.4%
237 OKA Okay Airways T 3 LCC APAC 10.2% 47 28.4%
238 KLM KLM T 1 FSC Europe 10.3% 414 30.3%
239 OTT OTT Airlines T 4 FSC APAC 10.4% 22 22.0%
240 BHS Bahamasair T 4 FSC North America 10.6% 11 33.8%
241 VSV SCAT Airlines T 3 LCC APAC 10.6% 28 28.6%
242 CBG GX Airlines T 3 LCC Europe 10.7% 47 22.3%
243 PVL PAL Airlines T 3 LCC APAC 10.8% 57 18.9%
244 AAY Allegiant Air T 2 LCC North America 10.8% 148 23.2%
245 OMS SalamAir T 4 FSC ME&A 10.9% 40 33.7%
246 AMX AeroMexico T 2 FSC North America 10.9% 169 26.9%
247 CFG Condor T 2 FSC Europe 11.1% 54 39.7%
248 AER Aer Lingus T 3 FSC Europe 11.5% 33 21.4%
249 KQA Kenya Airways T 3 FSC ME&A 11.6% 71 28.4%
250 SIL Silver Airways T 3 LCC North America 11.9% 38 23.3%
251 CMP Copa Airlines T 2 FSC LATAM 12.0% 232 18.2%
252 JBU JetBlue T 1 LCC North America 12.1% 464 28.5%
253 AAL American Airlines T 1 FSC North America 12.2% 1743 28.7%
254 FFT Frontier T 2 LCC North America 12.2% 125 27.8%
255 IGO IndiGO T 1 LCC APAC 12.8% 1019 35.5%
256 ALK SriLankan Airlines T 3 FSC APAC 12.8% 32 37.6%
257 DWI Arajet SA T 4 LCC Latam 12.9% 13 37.5%
258 UBG US-Bangla Airlines T 4 LCC ME&A 13.2% 33 45.0%
259 OCN Discover T 4 FSC Europe 13.2% 17 42.0%
260 AKJ Akasa Air T 4 LCC APAC 13.6% 88 33.9%
261 ENY Envoy Air T 3 FSC North America 13.7% 178 30.0%
262 AXB Air India Express T 3 LCC APAC 13.7% 99 33.6%
263 IAD AirAsia India T 3 LCC APAC 14.0% 102 39.3%
264 JSA Jetstar Asia T 4 LCC APAC 14.2% 27 32.5%
265 AIC Air India T 2 FSC APAC 14.6% 321 42.8%
266 EDV Endeavor Air T 2 FSC North America 14.8% 167 26.9%
267 JZA Jazz T 2 LCC North America 14.9% 75 34.6%
268 UAL United T 1 FSC North America 15.1% 2249 27.4%
269 IWY InterCaribbean Airways T 4 LCC North America 15.4% 18 35.1%
270 JIA PSA Airlines T 2 FSC North America 15.5% 157 28.1%
271 MXD Malindo Air T 3 LCC APAC 15.9% 34 51.1%
272 ASH Mesa T 2 FSC North America 16.5% 218 28.5%
273 BBC Bangladesh Biman T 4 FSC APAC 16.8% 75 49.2%
274 AIE Air Inuit T 3 LCC North America 17.0% 83 32.3%
275 IRM Mahan Air T 4 FSC ME&A 18.0% 52 24.6%
276 FBZ Flybondi T 4 LCC LATAM 18.2% 66 31.0%
277 BTK Batik Air T 2 FSC APAC 18.5% 236 32.5%
278 ROU Air Canada Rouge T 3 LCC North America 20.2% 67 40.7%
279 TAR Tunis Air T 4 LCC ME&A 20.4% 46 48.0%
280 ACA Air Canada T 2 FSC North America 20.5% 511 43.8%
281 WJA WestJet T 2 LCC North America 20.8% 315 46.3%
282 WEN WestJet Encore T 4 LCC North America 21.3% 121 41.7%
283 PCO Pacific Coastal Airlines T 3 LCC North America 22.1% 66 40.7%
284 MAU Air Mauritius T 4 FSC ME&A 22.4% 41 40.2%
285 FLE Flair T 4 LCC North America 22.7% 67 47.5%
286 VTE Contour Airlines T 3 FSC North America 23.2% 110 32.3%
287 ASA Alaska Airlines T 1 FSC North America 23.8% 736 37.8%
288 NTH Hokkaido Air System T 4 FSC APAC 27.9% 11 42.8%
289 PIA Pakistan International Airlines T 3 FSC APAC 31.4% 160 51.1%
290 SEJ SpiceJet T 2 LCC APAC 38.6% 400 57.6%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

One quarter of all APAC flights experienced a disruption, representing a third of global disruptions. However, only 1.3% were due to cancellations.

116 Airlines | 73 LCC | 43 FSC

24.6%
Avg Total Disruption
38.8%
% Global Disruption
7.1%
Average ImPax
10.6m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“The attendant was so helpful in changing seating for our flights. I appreciate her effort in making our journey so much smoother. She didn't need to go the extra mile but she did. Thanks!”

[Tier 1, FSC]

“I was a travelling senior citizen and was provided with assistance & a wheelchair all the way to the protocols at the airport from destination & back. I appreciate that. Good service! Thanks!”

[Tier 1, LCC]

“Exceptional service. Very professional cabin crew. The A350 was clean and nice to fly. Online service is poor if you are not a native speaker but checkin and flight was fantastic. They catered for my allergies. Drinks range was a bit limited. No tea or coffee was offered but they were attentive.”

[Tier 1, LCC]

“Because of a delay of 3 hours 30 minutes, we missed our connection. We were "stranded" at the airport for several hours without anyone giving us any explanations. The door and time continued to appear on the screens as if nothing was happening. In total, the trip took us about 40 hours.”

[Tier 1, LCC]

“Everytime we fly [Airline] lately, it's late or delayed which would be ok if they updated anyone. We dont get alerts on our phones, updates to the "on-time" status, no signage updates at the gate. So you arrive early as requested, then you sit in this boarding area that's small with barely any food, and you have no idea when you actually board. No one tells you anything. This trip, I got updated that it was delayed by an hour only once we had already boarded - Needs to be better.”

[Tier 1, FSC]

“What made me disappointed the most was there was no prior communication about the delay, they just informed me when I was about to check in. I understand that oftentimes a delay is necessary due to technical issues. But, prior communication of a delay should not be an exception in my opinion. Luckily I had no connection, I would have missed the flight.”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.7%
2MDAMandarinT 3FSCAPAC0.7%312.9%
3HKEHong Kong Express AirwaysT 4FSCAPAC0.9%415.9%
4AIQThai AirAsiaT 3LCCAPAC1.1%1824.5%
5GIAGaruda IndonesiaT 4FSCAPAC1.6%1914.1%
6SJXStarLuxT 4FSCAPAC1.6%423.8%
7AWQIndonesia AirAsiaT 4LCCAPAC1.9%1120.6%
8CCDDalian AirlinesT 3FSCAPAC2.0%1010.2%
9BKPBangkokT 3FSCAPAC2.1%1329.5%
10HVNVietnam AirlinesT 2LCCAPAC2.2%4813.9%
11FDAFuji DreamT 3LCCAPAC2.4%88.0%
12ORCOriental Air BridgeT 4LCCAPAC2.5%513.8%
13ANZAir New ZealandT 1FSCAPAC2.5%8813.1%
14JJAJeju AirT 3LCCAPAC2.6%2719.4%
15JTAJapan Trans AirT 3LCCAPAC2.6%1013.9%
16MMAMAIT 4FSCAPAC2.9%520.2%
17TVJThai Vietjet AirT 4LCCAPAC2.9%1632.9%
18MWGMASwingsT 4LCCAPAC3.0%2012.3%
19BAVBamboo AirwaysT 4FSCAPAC3.0%918.8%
20AXMAirAsiaT 1LCCAPAC3.1%6018.9%
21GAPPAL ExpressT 4LCCAPAC3.1%2713.9%
22CRKHong Kong AirlinesT 4FSCAPAC3.3%1419.1%
23SIASingapore AirlinesT 2FSCAPAC3.4%7419.1%
24VIRVirgin AtlanticT 3FSCAPAC3.6%2017.0%
25APJPeach AirlinesT 4LCCAPAC3.6%2722.2%
26HBHHebei AirlinesT 4LCCAPAC3.7%1620.4%
27JACJapan Air CommuterT 3LCCAPAC3.8%2111.5%
28EVAEVA AirwaysT 3LCCAPAC4.0%5627.0%
29SKYSkymarkT 3LCCAPAC4.3%3014.3%
30UTYAlliance Airlines2T 2LCCAPAC4.3%512.5%
31TLMThai Lion AirT 4LCCAPAC4.4%2025.1%
32SDGStarAirT 4FSCAPAC4.4%46.6%
33CALChina AirlinesT 3FSCAPAC4.5%5524.4%
34CEBCebu PacificT 2LCCAPAC4.5%7821.5%
35JJPJetstar JapanT 3LCCAPAC4.6%2024.9%
36THAThai AirwaysT 3LCCAPAC4.6%6435.3%
37OTCAir TravelT 4LCCAPAC4.6%1218.5%
38AARAsianaT 2FSCAPAC4.8%2226.5%
39CXAXiamenAirT 1LCCAPAC4.9%14321.7%
40SJVSuper Air JetT 3LCCAPAC5.0%5321.9%
41LAOLaoT 4FSCAPAC5.0%728.6%
42MASMalaysia AirlinesT 2FSCAPAC5.0%5726.7%
43CGNAir ChanganT 3LCCAPAC5.1%2414.3%
44KALKorean AirT 2FSCAPAC5.1%5023.9%
45CSCSichuan AirlinesT 1LCCAPAC5.1%16022.6%
46FJIFiji AirwaysT 3LCCAPAC5.3%623.2%
47JNAJin AirT 3LCCAPAC5.3%4035.1%
48FZAFuzhou AirlinesT 4LCCAPAC5.4%1522.6%
49RXARegional Express AirlinesT 3FSCAPAC5.4%3522.5%
50TBATibet AirlinesT 3LCCAPAC5.4%1528.5%
51PALPhilippine Air LinesT 3LCCAPAC5.4%2916.5%
52QLKQantasLinkT 2LCCAPAC5.5%6019.7%
53CPACathay PacificT 2FSCAPAC5.5%7519.6%
54QFAQantasT 1FSCAPAC6.0%22426.3%
55ANAAll NipponT 1FSCAPAC6.0%19116.6%
56CGZColorful GuizhouT 3LCCAPAC6.1%2220.1%
57UEAChengdu AirlinesT 2LCCAPAC6.1%6419.6%
58SNJSolaseed AirT 3FSCAPAC6.3%1113.4%
59LNILion AirT 2LCCAPAC6.4%11520.7%
60CDCZhejiang LoongT 2LCCAPAC6.4%7821.9%
61AKXANA WingsT 2FSCAPAC6.5%10516.8%
62WONWings AbadiT 3LCCAPAC6.6%1126.2%
63CDGShandong AirlinesT 1LCCAPAC6.6%15520.1%
64CJXJiangxiT 4LCCAPAC6.7%1821.3%
65CSNChina Southern AirlinesT 1FSCAPAC6.7%74321.4%
66CSHShanghai AirlinesT 1FSCAPAC6.7%9727.1%
67CHHHainan AirlinesT 1FSCAPAC6.8%23019.0%
68JALJapan AirlinesT 1FSCAPAC6.8%26119.6%
69TGWScootT 2LCCAPAC6.9%7037.8%
70DKHJuneyao AirlinesT 2LCCAPAC7.0%18822.2%
71RLHRuiliT 3LCCAPAC7.0%1730.5%
72CHBWest AirT 4LCCAPAC7.0%8325.4%
73CUAChina United AirlinesT 2LCCAPAC7.1%3325.2%
74CBJBeijing Capital AirlinesT 1LCCAPAC7.3%8630.4%
75CCAAir ChinaT 1FSCAPAC7.3%60219.7%
76QJEQantasLinkT 4LCCAPAC7.4%1228.7%
77JSTJetstarT 2LCCAPAC7.4%13630.0%
78CTVCitilinkT 2LCCAPAC7.4%9833.1%
79QDAQingdao AirlinesT 3LCCAPAC7.5%3322.1%
80CUHUrumqi AirT 4LCCAPAC7.5%2119.4%
81SFJStarFlyerT 3FSCAPAC7.5%3514.2%
82VOZVirgin AustraliaT 2FSCAPAC7.8%12028.5%
83HXAChina Express AirlinesT 2LCCAPAC7.8%9125.8%
84KNAKunming AirlinesT 4LCCAPAC7.9%7226.2%
85LKELucky AirT 3LCCAPAC7.9%8228.7%
86JYH9 AirT 3LCCAPAC7.9%5524.8%
87YZRSuparnaT 4FSCAPAC8.0%2017.1%
88CESChina EasternT 1LCCAPAC8.4%83423.3%
89GCRTianjin AirlinesT 2FSCAPAC8.7%14324.9%
90AMUAir MacauT 4LCCAPAC9.1%2538.6%
91VTIVistaraT 2FSCAPAC9.1%16540.7%
92TWBT'way AirT 4FSCAPAC9.1%7537.8%
93EPADonghai AirlinesT 4LCCAPAC9.1%4028.8%
94VJCVietJet AirT 2LCCAPAC9.2%19031.0%
95CQHSpring AirlinesT 2LCCAPAC9.3%19422.1%
96ESREastarJetT 4LCCAPAC9.4%3032.8%
97XAXAirAsia XT 3LCCAPAC9.5%2435.8%
98CSZShenzhen AirlinesT 1LCCAPAC9.5%22230.2%
99CNMAir China Inner MongoliaT 4LCCAPAC9.9%1621.4%
100OKAOkay AirwaysT 3LCCAPAC10.2%4728.4%
101OTTOTT AirlinesT 4FSCAPAC10.4%2222.0%
102VSVSCAT AirlinesT 3LCCAPAC10.6%2828.6%
103PVLPAL AirlinesT 3LCCAPAC10.8%5718.9%
104IGOIndiGOT 1LCCAPAC12.8%101935.5%
105ALKSriLankan AirlinesT 3FSCAPAC12.8%3237.6%
106AKJAkasa AirT 4LCCAPAC13.6%8833.9%
107AXBAir India ExpressT 3LCCAPAC13.7%9933.6%
108IADAirAsia IndiaT 3LCCAPAC14.0%10239.3%
109JSAJetstar AsiaT 4LCCAPAC14.2%2732.5%
110AICAir IndiaT 2FSCAPAC14.6%32142.8%
111MXDMalindo AirT 3LCCAPAC15.9%3451.1%
112BBCBangladesh BimanT 4FSCAPAC16.8%7549.2%
113BTKBatik AirT 2FSCAPAC18.5%23632.5%
114NTHHokkaido Air SystemT 4FSCAPAC27.9%1142.8%
115PIAPakistan International AirlinesT 3FSCAPAC31.4%16051.1%
116SEJSpiceJetT 2LCCAPAC38.6%40057.6%
Region

Europe

Europe is more than double the number of North America airlines represented in this report but accounts for less than half of their disrupted passengers, due to medium and major delays, and cancellations [ImPax %].

77 Airlines | 39 LCC | 38 FSC

21.5%
Avg Total Disruption
20.3%
% Global Disruption
5.3%
Average ImPax
4.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“After reading very mixed reviews on [airline], I was honestly very sceptical about flying with them. HOWEVER, it was very comfortable, easy, speedy, and efficient. I had no issue with bags, seats or the flight, it was enjoyable. You cannot beat the pricing. Obviously it's not luxury, but if you love travel, and not being pampered, this is the way for you to see the world at a fraction of the cost.”

[Tier 1, LCC]

“After a hectic boarding in Brussels (long queue with various checks), the flight went perfect. We departed on time. For lunch we had a choice between chicken with rice and veggie pasta. The chicken was surprisingly good for economy class. The movie selection is somewhat limited but enough to kill some time. The flight was smooth, on time and the crew was nice, smiling and helpful.”

[Tier 1, FSC]

“Our plane was delayed. The speed and service received from [Airline] with the compensation payment was just crazy fast. From now on it's [Airline] all the way; already booked 2 more holidays because of the excellent service we got.”

[Tier 1, LCC]

”During our recent trip we paid the supplement for a large piece of cabin baggage for the outward and return journey. On the return journey from [city] we were forced to pay the supplement again without which we could not board. is a real hostage situation even though we had exactly the same luggage as on the outward journey. To date, no response to our complaint from the [airline].”

[Tier 1, LCC]

“My most recent flight to Frankfurt was cancelled 3 times and I had to call to reschedule. After calling and rescheduling, they cancelled it again. My trip time was decreased by a week because of their cancellations. I made the reservations and paid for the ticket with the assumption of the time to be spent on the trip. I had appointments and meetings that were lost. They did not even offer any compensation or even extend the return flight date to accommodate the cancellations and lost time.”

[Tier 1, FSC]

“When I was about to take off, the flight was delayed for 2.5 hours due to some malfunction of the plane. When we finally arrived in [city], our connection was completely cancelled. The airline refused to refund the money for the tickets.”

[Tier 1, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1ARTSmart LynxT 3LCCEurope0.3%02.6%
2CCMAir CorsicaT 3FSCEurope0.3%16.2%
3AEEAegean AirlinesT 2FSCEurope0.7%617.0%
4TOMTUI AirwaysT 2LCCEurope1.1%56.7%
5ITYITA AirwaysT 2FSCEurope1.1%1713.3%
6IBSIberia ExpressT 4LCCEurope1.1%611.6%
7OVAAir Europa ExpressT 3LCCEurope1.1%310.1%
8IBEIberiaT 2FSCEurope1.3%3011.4%
9SEHSky ExpressT 4LCCEurope1.3%108.4%
10TVSSmartwingsT 4LCCEurope1.5%213.1%
11AEAAir EuropaT 3FSCEurope1.8%1313.7%
12AUAAustrian AirlinesT 2FSCEurope1.8%2510.7%
13JAFTui Fly BelgiumT 4LCCEurope2.5%512.6%
14BRXBraathens Regional AirwaysT 3FSCEurope2.8%1224.8%
15TVFTransavia FranceT 2LCCEurope2.9%3115.4%
16BCIBlue IslandsT 4FSCEurope2.9%26.9%
17VLGVueling AirlinesT 2LCCEurope3.1%7313.6%
18EJUeasyJet EuropeT 2LCCEurope3.2%4716.5%
19TRATransaviaT 2LCCEurope3.2%2417.9%
20EZSEasyJet SwitzerlandT 3LCCEurope3.3%1621.9%
21BTIairBalticT 4FSCEurope3.4%2032.7%
22EINAer LingusT 2FSCEurope3.5%2713.7%
23EXSJet2.comT 2LCCEurope3.6%2419.3%
24EWGEurowingsT 2LCCEurope3.6%3317.0%
25OALOlympic AirT 4LCCEurope3.7%1117.1%
26LOTLOT Polish AirlinesT 2FSCEurope3.8%2724.4%
27CTNCroatia AirlinesT 3FSCEurope3.9%917.9%
28SWRSwissT 2FSCEurope4.0%5829.0%
29EZYeasyJetT 1LCCEurope4.2%13319.7%
30ROTTAROMT 3FSCEurope4.3%1417.0%
31SXSSun ExpressT 3LCCEurope4.5%3317.6%
32VOEVoloteaT 2LCCEurope4.5%1621.4%
33HOPHOP!T 2LCCEurope4.6%5521.9%
34OAWHelveticT 4LCCEurope4.6%927.0%
35RYRRyanairT 1LCCEurope4.6%43625.8%
36FINFinnairT 2FSCEurope4.7%8622.9%
37STWSouthwindsT 4LCCEurope5.0%68.9%
38WMTWizz Air MaltaT 2LCCEurope5.0%11517.5%
39TAPTAP Air PortugalT 2LCCEurope5.0%2830.2%
40TUITUI AirwaysT 2LCCEurope5.3%1327.6%
41FPYPLAY AirlinesT 4LCCEurope5.3%1016.7%
42BELBrussels AirlinesT 2FSCEurope5.4%4122.0%
43THYTurkish AirlinesT 1FSCEurope5.5%36922.8%
44CFEBA CityFlyerT 3FSCEurope5.6%1313.8%
45BAWBritish AirwaysT 1FSCEurope5.6%22823.5%
46PGAPortugaliaT 3LCCEurope5.7%1727.0%
47EFWBA Euroflyer dbaT 4FSCEurope5.8%1421.6%
48AFLAeroflotT 2FSCEurope6.1%11425.0%
49SASSAST 2FSCEurope6.4%10520.9%
50NWSNordwindT 4FSCEurope6.4%1824.9%
51NSZNorwegian Air SwedenT 3LCCEurope6.5%2226.5%
52PGTPegasus AirlinesT 1LCCEurope6.6%16728.5%
53ICEIcelandairT 3FSCEurope6.6%2320.5%
54SBIS7 AirlinesT 2FSCEurope6.7%4922.6%
55JATAir SerbiaT 4FSCEurope6.7%2635.3%
56LGLLuxairT 4LCCEurope6.8%929.4%
57RUKRyanair UKT 3LCCEurope6.9%2126.4%
58SDMRossiya AirlinesT 3LCCEurope7.0%5730.5%
59RYSBuzzT 2LCCEurope7.3%8431.7%
60WUKWizz Air UKT 4LCCEurope7.4%3523.2%
61CLHLufthansa CitylineT 2FSCEurope7.7%8927.4%
62BCYCityjetT 3LCCEurope7.8%1929.7%
63DLAAir DolomitiT 3LCCEurope8.0%3333.5%
64NOZNorwegian Air ShuttleT 2FSCEurope8.1%7727.3%
65SATSATA Air AcoresT 4FSCEurope8.2%1522.9%
66AFRAir FranceT 1FSCEurope8.3%25330.2%
67KLCKLM CityhopperT 2LCCEurope8.8%14223.3%
68DLHLufthansaT 1FSCEurope8.8%36831.8%
69WZZWizz AirT 2LCCEurope8.9%24725.2%
70LOGLoganairT 3FSCEurope8.9%4321.3%
71AURAurigny Air Services Ltd.T 4FSCEurope8.9%1320.9%
72ASLAir SerbiaT 3FSCEurope9.6%4429.5%
73KLMKLMT 1FSCEurope10.3%41430.3%
74CBGGX AirlinesT 3LCCEurope10.7%4722.3%
75CFGCondorT 2FSCEurope11.1%5439.7%
76AERAer LingusT 3FSCEurope11.5%3321.4%
77OCNDiscoverT 4FSCEurope13.2%1742.0%
Region

North America

While North America only represents 6.9% of all airlines in this report, with 4 of the top 10 global carriers, it accounts for almost 26% of flight volumes worldwide.

36 Airlines | 18 LCC | 18 FSC

29.5%
Avg Total Disruption
28.7%
% Global Disruption
13.2%
ImPax
11.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Flew roundtrip from DFW-BOS. No delay inbound to BOS; however the outbound flight to DFW was delayed by 2h 30m because of the winter storms. [Airline] through its mobile app and messaging kept us informed of each and every flight delay update. Although delayed we were glad to be home rather than being stranded in BOS. I would definitely fly [Airline] again.”

[Tier 1, FSC]

“Our flight left [airport] almost 2 hours late, causing us to possibly miss our connecting flight to [city]. Not only was the flight held for us to quickly board the second plane, but our baggage arrived in [city]! Kudos to the baggage crew!! They had less than 10 minutes to get our bags on that plane and they came through! Also very grateful to [airline].”

[Tier 1, FSC]

“Our flight was delayed because of the weather. They offered water and snacks in the terminal, apologies and the guy even showed me the radar on the computer for the delay. It’s not their fault but they made up for it before any complaints could be made.”

[Tier 1, LCC]

“Flight was delayed FOUR TIMES with no explanation, and departure gate changed with NO update given from [Airline]. Staff was rude at the info desk. On my return flights, BOTH were delayed, again with no explanation. I will never fly this airline again.”

[Tier 1, LCC]

“We were booked on a flight to [city] for my daughter’s bachelorette party. The whole wedding party was flying in around the same time. As we were boarding our flight, it was announced that our connection to [city] was cancelled. We had to book another flight at a cost of $1,300. Outrageous! I have been a loyal [airlines] customer. This may be a one off issue but it was very poorly handled. I’m so disappointed.

[Tier 1, FSC]

“Worst experience I’ve ever had with an airline. I booked a flight on their app and got the pending charge on my credit card but no confirmation. I then called and they proceeded to tell me that I did not have a flight booked that I would have to try again. Now the flight is 60 dollars more than what I originally booked it for and they wouldn’t do anything to help.”

[Tier 2, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America2.2%027.1%
2BWACaribbean AirlinesT 4FSCNorth America2.8%711.6%
3SCXSun Country AirlinesT 3LCCNorth America4.3%2414.8%
4HALHawaiian AirlinesT 1FSCNorth America6.0%7726.3%
5DALDeltaT 1FSCNorth America7.3%105019.4%
6POEPorterT 3LCCNorth America7.4%5319.1%
7TSCAir TransatT 3FSCNorth America7.9%4832.0%
8SLIAeroMéxico ConnectT 3FSCNorth America8.9%8021.0%
9SWASouthwestT 1LCCNorth America9.2%175527.6%
10PDTPiedmont AirlinesT 4FSCNorth America9.6%3519.6%
11NKSSpiritT 1LCCNorth America9.8%35027.8%
12QXEHorizonT 4LCCNorth America9.8%3924.5%
13MXYBreeze AirwaysT 3LCCNorth America10.2%4226.4%
14BHSBahamasairT 4FSCNorth America10.6%1133.8%
15AAYAllegiant AirT 2LCCNorth America10.8%14823.2%
16AMXAeroMexicoT 2FSCNorth America10.9%16926.9%
17SILSilver AirwaysT 3LCCNorth America11.9%3823.3%
18JBUJetBlueT 1LCCNorth America12.1%46428.5%
19AALAmerican AirlinesT 1FSCNorth America12.2%174328.7%
20FFTFrontierT 2LCCNorth America12.2%12527.8%
21ENYEnvoy AirT 3FSCNorth America13.7%17830.0%
22EDVEndeavor AirT 2FSCNorth America14.8%16726.9%
23JZAJazzT 2LCCNorth America14.9%7534.6%
24UALUnitedT 1FSCNorth America15.1%224927.4%
25IWYInterCaribbean AirwaysT 4LCCNorth America15.4%1835.1%
26JIAPSA AirlinesT 2FSCNorth America15.5%15728.1%
27ASHMesaT 2FSCNorth America16.5%21828.5%
28AIEAir InuitT 3LCCNorth America17.0%8332.3%
29ROUAir Canada RougeT 3LCCNorth America20.2%6740.7%
30ACAAir CanadaT 2FSCNorth America20.5%51143.8%
31WJAWestJetT 2LCCNorth America20.8%31546.3%
32WENWestJet EncoreT 4LCCNorth America21.3%12141.7%
33PCOPacific Coastal AirlinesT 3LCCNorth America22.1%6640.7%
34FLEFlairT 4LCCNorth America22.7%6747.5%
35VTEContour AirlinesT 3FSCNorth America23.2%11032.3%
36ASAAlaska AirlinesT 1FSCNorth America23.8%73637.8%
Region

Middle East and Africa

While ME&A is comparable to North America in terms of number of airline brands, with only three Tier 1 carriers, ME&A accounts for one tenth of North American disrupted passengers [due to ImPax].

39 Airlines | 13 LCC | 26 FSC

22.4%
Avg Total Disruption
6.5%
% Global Disruption
6.1%
Average ImPax
1.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I had a terrible situation at the airport when I met [airline attendant] who patiently listened to my problem, understood my situation and came up with an excellent solution. It was something I would rate as unbelievable service level. Thanks [Airline] for having such wonderful people on board to serve us.”

[Tier 1, FSC]

“It was awesome. They keep their promise as a brand. Service was outstanding. Special thanks to [attendant], highly recommended airline.

[Tier 1, FSC]

“I was really impressed with my recent [airline] flights. I took four flights, three economy flex and one business. All were punctual. The staff were unfailingly polite. When there was a slight technical issue with one generator this was expediently communicated. The food on both services was really nice - I was particularly impressed with the catering in economy. Luggages were unloaded quickly after the flight. If I ever get the travel bug again I would be keen to fly [airline] again.”

[Tier 1, FSC]

“Initially, they put us on a plane and kept us waiting for 1.5 hours. Then we were told that the plane was faulty and would be replaced. It took 4 hours. Boarding the plane is also poorly organised. They called us ahead of time just to make us wait.”

[Tier 1, LCC]

“No more flying [airline]. After a 2 hours delay at [city] we missed our connection by 5 minutes (it took 15 minutes time to the other side of the airport) and they let us pay a fine of €740 for 2 seats. Despicable!”

[Tier 1, FSC]

“Disappointing for a company that wants to be among the world's best. Of my 4 long-haul flights in January, 3 were seriously delayed. Two flights with uncomfortable seats and two flights with good seats. Catering is ok but nothing more. Kindness of the cabin crew was very good. They advertise and communicate so much in the media that we expect at a certain level that disappointment is finally there compared to expectations.”

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FADFlyadealT 4LCCME&A0.5%311.8%
2FHYFreebirdT 4LCCME&A1.2%23.6%
3LNKSouth African AirlinkT 2LCCME&A1.3%1712.2%
4ETHEthiopian AirlinesT 2FSCME&A2.0%4311.8%
5JZRJazeera AirwaysT 3LCCME&A2.2%922.4%
6GBBGlobal AviationT 4FSCME&A2.2%56.7%
7RWDRwandAirT 4FSCME&A2.6%513.3%
8SKKASKY AirlinesT 4FSCME&A2.7%38.1%
9ETDEtihad AirwaysT 2FSCME&A2.8%4121.7%
10KZRAir AstanaT 3FSCME&A3.4%2427.3%
11QTRQatar AirwaysT 1FSCME&A3.5%10615.4%
12UAEEmiratesT 1FSCME&A3.5%15122.2%
13KNEFlynasT 2LCCME&A3.5%4021.9%
14AHYAzerbaijan AirlinesT 4FSCME&A3.7%1119.0%
15OMAOman AirT 3FSCME&A3.9%2613.7%
16UZBUzbekistan AirwaysT 3FSCME&A4.0%1821.3%
17GFAGulf AirT 4FSCME&A4.1%2019.2%
18SAASouth African AirwaysT 4FSCME&A4.3%416.4%
19SVASaudiaT 2FSCME&A4.4%7516.0%
20DTATAAG Angola AirlinesT 4FSCME&A4.4%414.1%
21KACKuwait Airways CorporationT 3LCCME&A4.6%1326.3%
22RAMRoyal Air MarocT 3FSCME&A4.9%4924.2%
23IAWIraqi AirwaysT 4FSCME&A5.5%1621.7%
24MSCAir CairoT 3LCCME&A5.8%1922.2%
25RJARoyal JordanianT 3FSCME&A5.8%2020.0%
26MSREgyptairT 2LCCME&A5.9%7232.8%
27FDBFlyDubaiT 2LCCME&A6.3%9033.1%
28IRAIranAIRT 4FSCME&A6.4%919.2%
29ELYEl AlT 3FSCME&A6.6%2929.1%
30VREAir Cote D'IvoireT 4FSCME&A6.7%628.6%
31KEMCemAirT 4LCCME&A7.5%616.7%
32ABYAir ArabiaT 4LCCME&A7.7%7535.6%
33DAHAir AlgerieT 3FSCME&A8.0%7725.9%
34OMSSalamAirT 4FSCME&A10.9%4033.7%
35KQAKenya AirwaysT 3FSCME&A11.6%7128.4%
36UBGUS-Bangla AirlinesT 4LCCME&A13.2%3345.0%
37IRMMahan AirT 4FSCME&A18.0%5224.6%
38TARTunis AirT 4LCCME&A20.4%4648.0%
39MAUAir MauritiusT 4FSCME&A22.4%4140.2%
Region

Latin America

LATAM is comparatively the smallest market for airline brands, but the disruption metrics are consistent with the flight volumes.

22 Airlines | 14 LCC | 8 FSC

19%
Avg Total Disruption
5.7%
% Global Disruption
6.1%
Average ImPax
1.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Easy to book flights online. User friendly online check-in system. Confirmed reserved seats are honoured. Friendly counter service. Both flights took off on time. Flight Attendants are genuinely nice and possess great customer service skills. Smooth 10.5-hour flight.”

[Tier 1, FSC]

“Smooth checking and boarding. Luggage was very quickly delivered. Aircraft looked old from outside, but inside had been nicely refurbished.”

[Tier 1, LCC]

“We carried a baby 5 months old. The crew was very helpful. Our little one fell in love with them. We were visiting the family in Rio. This crew took our stress levels down to may be 3 from 7. Wish the two awesome ladies the best of the year in 24. Thank you!”

[Tier 1, LCC]

“They changed the boarding lounge a few minutes before boarding and in the previous lounge they left another flight to the same destination that left 20 minutes apart. We thought our flight was delayed. They gave us no information and did not make any announcements over the loudspeakers. When boarding began they told us that our flight had left and they became aggressive, refusing to answer questions.”

[Tier 2, LCC]

“They changed the flight times numerous times. One of my flights was moved from 9:00 am to 1:45 am without explanation. I had purposely paid more for a decent daytime flight as I was travelling with a toddler. When I called their customer service line to see what other options they had, I was put on hold for 50 minutes to later know they didn't have additional options to offer. Either I accepted the new time or they would cancel the reservation.”

[Tier 2, FSC]

“Imagine being in an unfamiliar country with no form of transportation, no family, nowhere to stay and your flight gets delayed because a bird accidentally flies into the engine. You’re promised room accommodation over the intercom, but once you try to rebook your flight the attendant retracts the initial promise of a room.

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.2%03.8%
2LANLatamT 1FSCLATAM1.1%275.4%
3BOVBoa BolivianaT 3FSCLATAM1.6%411.1%
4LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM2.5%59.4%
5LPELatam PerúT 3LCCLatam3.2%3714.8%
6PTBVoepass Linhas AéreasT 4FSCLATAM3.2%610.0%
7AVAAviancaT 1LCCLATAM3.5%10812.0%
8SKXSky AirlineT 4LCCLATAM3.6%1220.9%
9GLOGol Transportes AereosT 1LCCLATAM3.7%11823.9%
10TAMLatam BrasilT 1FSCLATAM3.8%13424.8%
11RPBCopa Airlines ColumbiaT 4FSCLatam4.2%1019.2%
12SKUSky AirlinesT 3LCCLatam4.3%2823.8%
13VOIVolarisT 1LCCLATAM5.9%3325.1%
14AZUAzul Brazilian AirlinesT 1FSCLATAM6.7%21120.6%
15LCTTAR AerolineasT 4LCCLATAM7.7%314.6%
16JESJetSMARTT 4LCCLATAM8.0%1918.9%
17ARGAerolineas ArgentinasT 2FSCLATAM8.8%13022.5%
18VIVVivaAerobusT 2LCCLATAM9.7%17732.8%
19ACNAzul ConectaT 4LCCLATAM9.8%3017.6%
20CMPCopa AirlinesT 2FSCLATAM12.0%23218.2%
21DWIArajet SAT 4LCCLatam12.9%1337.5%
22FBZFlybondiT 4LCCLATAM18.2%6631.0%
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