New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

January 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

January 2025


Quick Insights

Global The 10 largest airlines account for >27% of the world’s flight volumes but 41% of all cancelled flights which is a 15 point increase compared to December. This resulted in 1.9m passengers impacted by a cancellation in January. Low Cost Carriers LCCs make up 54% of the top 290 airlines, account for 49% of flight volumes and 35% of flights impacted by cancellations worldwide, resulting in 1.4m disrupted passengers in January 2025. Europe 1.1m passengers qualified for compensation due to EU261, this month. +12% increase compared to November.
North America Approx. 1.6m more passengers experienced a cancellation compared to last month. This is a 65% increase, largely due to performance issues by Tier 1 carriers. APAC 14% increase in flights disrupted by major delays (3hr+) and cancellations resulted in 400K MORE disrupted passengers compared to December.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | January 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1THYTurkish AirlinesFSCEurope2.9%0.9%10
2CSNChina Southern AirlinesFSCAPAC5.2%1.9%6
3IGOIndiGOLCCAPAC5.4%2.7%7
4CESChina EasternLCCAPAC5.8%2.7%5
5CCAAir ChinaFSCAPAC6.5%1.6%9
6RYRRyanairLCCEurope6.6%2.9%8
7SWASouthwestLCCNorth America6.8%3.4%1
8UALUnitedFSCNorth America8.2%2.8%4
9AALAmerican AirlinesFSCNorth America9.5%3.5%2
10DALDeltaFSCNorth America9.7%3.3%3

Global Disruptions Overview

This month’s report analyses the disruption data of 292 airlines totalling 592,591 disrupted flights, across 2,765,897 planned flights, globally.

January is a big month as it is a hangover of northern hemisphere holiday travel, southern hemisphere seasonal travel, and it leads into Chinese New Year. While flight volumes and disrupted flights remained steady (MoM). There was a 38% increase in passengers impacted by a cancelled flight.

292 Airlines | 158 LCC | 134 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
592,591 51.3% LCC | 47.7% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
21.6% 22.8% LCC | 20.2% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6.4% 6.9% LCC | 5.7% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
25.3m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.20.4%
2SNJSolaseed AirT 3FSCAPAC0.2%0.410.0%
3SFJStarFlyerT 3FSCAPAC0.3%1.45.4%
4AEZAeroitaliaT 4LCCEurope0.4%2.63.4%
5CCMAir CorsicaT 3FSCEurope0.4%1.25.5%
6SEHSky ExpressT 4LCCEurope0.6%5.28.4%
7GBBGlobal AviationT 4FSCME&A0.9%2.03.9%
8LNKSouth African AirlinkT 2LCCME&A0.9%19.16.0%
9GLOGol Transportes AereosT 1LCCLATAM1.0%32.73.3%
10FHYFreebirdT 4LCCME&A1.0%1.22.5%
11ITYITA AirwaysT 2FSCEurope1.0%16.112.0%
12PTBVoepass Linhas AéreasT 4FSCLATAM1.1%1.64.9%
13SJXStarLuxT 4FSCAPAC1.2%5.017.9%
14ANAAll NipponT 1FSCAPAC1.2%41.014.2%
15CMPCopa AirlinesT 2FSCLATAM1.3%25.510.2%
16MDAMandarinT 3FSCAPAC1.3%6.619.8%
17FPYPLAY AirlinesT 4LCCEurope1.3%3.06.0%
18AEEAegean AirlinesT 2FSCEurope1.4%12.911.6%
19DVRDivi Divi AirT 4FSCNorth America1.4%0.414.3%
20SKYSkymarkT 3LCCAPAC1.4%9.711.7%
21FDAFuji DreamT 3LCCAPAC1.5%4.77.8%
22ORCOriental Air BridgeT 4LCCAPAC1.5%2.99.0%
23TKJAjetT 3LCCEurope1.6%7.38.9%
24HKEHong Kong Express AirwaysT 4FSCAPAC1.6%9.620.0%
25QTRQatar AirwaysT 1FSCME&A1.7%55.911.4%
26JTAJapan Trans AirT 3LCCAPAC1.7%6.415.7%
27JALJapan AirlinesT 1FSCAPAC1.8%69.317.0%
28JATJetSmartT 4LCCLATAM1.9%5.912.7%
29SZSScandinavian Airlines ConnectT 3LCCEurope1.9%10.711.4%
30IBSIberia ExpressT 4LCCEurope1.9%11.611.3%
31KLCKLM CityhopperT 2LCCEurope2.0%2.44.0%
32AMXAeroMexicoT 2FSCNorth America2.1%35.710.2%
33FADFlyadealT 4LCCME&A2.1%17.918.7%
34DLAAir DolomitiT 3LCCEurope2.3%13.220.4%
35IBEIberiaT 2FSCEurope2.3%41.814.4%
36TOMTUI AirwaysT 2LCCEurope2.4%11.57.3%
37ETHEthiopian AirlinesT 2FSCME&A2.4%54.918.6%
38TVFTransavia FranceT 2LCCEurope2.4%28.013.8%
39SAASouth African AirwaysT 4FSCME&A2.4%2.313.8%
40AEAAir EuropaT 3FSCEurope2.4%20.512.1%
41CCDDalian AirlinesT 3FSCAPAC2.5%14.85.9%
42OVAAir Europa ExpressT 3LCCEurope2.5%5.614.5%
43ETDEtihad AirwaysT 2FSCME&A2.5%42.616.1%
44TTWTigerair TaiwanT 4FSCAPAC2.5%5.927.2%
45CGNAir ChanganT 3LCCAPAC2.5%14.79.5%
46JESJetSMARTT 4LCCLATAM2.6%8.914.5%
47ROTTAROMT 3FSCEurope2.6%8.513.7%
48AUAAustrian AirlinesT 2FSCEurope2.6%28.713.8%
49AKXANA WingsT 2FSCAPAC2.6%46.214.2%
50CTNCroatia AirlinesT 3FSCEurope2.7%6.218.5%
51APJPeach AirlinesT 4LCCAPAC2.7%20.821.9%
52BRXBraathens Regional AirwaysT 3FSCEurope2.7%8.79.7%
53SXSSun ExpressT 3LCCEurope2.7%34.213.8%
54FZAFuzhou AirlinesT 4LCCAPAC2.7%7.616.7%
55ARGAerolineas ArgentinasT 2FSCLATAM2.8%38.113.0%
56GFAGulf AirT 4FSCME&A2.8%13.914.2%
57OALOlympic AirT 4LCCEurope2.8%8.810.8%
58VTAAir TahitiT 4FSCAPAC2.8%8.010.9%
59THYTurkish AirlinesT 1FSCEurope2.9%176.512.8%
60OMAOman AirT 3FSCME&A2.9%17.412.8%
61LNELatam EcuadorT 4LCCLATAM2.9%7.48.2%
62SKUSky AirlinesT 3LCCLATAM3.0%19.516.4%
63CAICorendon AirlinesT 3FSCEurope3.0%2.310.3%
64OTCAir TravelT 4LCCAPAC3.0%8.413.2%
65CEBCebu PacificT 2LCCAPAC3.0%67.919.5%
66WMTWizz Air MaltaT 2LCCEurope3.0%69.713.3%
67CGZColorful GuizhouT 3LCCAPAC3.1%11.715.6%
68TVSSmartwingsT 4LCCEurope3.1%6.813.6%
69VLGVueling AirlinesT 2LCCEurope3.1%70.715.1%
70UAEEmiratesT 1FSCME&A3.1%139.321.1%
71LANLatamT 1FSCLATAM3.2%47.216.3%
72GIAGaruda IndonesiaT 4FSCAPAC3.2%47.615.8%
73TAMLatam BrasilT 1FSCLATAM3.2%123.115.0%
74ABYAir ArabiaT 4LCCME&A3.2%32.130.1%
75LPELatam PerúT 3LCCLATAM3.2%61.011.3%
76SKKASKY AirlinesT 4FSCME&A3.3%3.915.8%
77AHYAzerbaijan AirlinesT 4FSCME&A3.3%10.910.5%
78RAMRoyal Air MarocT 3FSCME&A3.3%42.117.8%
79VOEVoloteaT 2LCCEurope3.3%12.516.0%
80HALHawaiian AirlinesT 1FSCNorth America3.4%45.611.5%
81AFLAeroflotT 2FSCEurope3.4%61.415.4%
82CJXJiangxiT 4LCCAPAC3.4%10.516.0%
83LOTLOT Polish AirlinesT 2FSCEurope3.4%26.523.6%
84JSAJetstar AsiaT 4LCCAPAC3.5%8.626.8%
85CLHLufthansa CitylineT 2FSCEurope3.5%22.816.3%
86CUAChina United AirlinesT 2LCCAPAC3.6%14.515.4%
87MMAMAIT 4FSCAPAC3.7%7.020.6%
88YZRSuparnaT 4FSCAPAC3.7%15.812.2%
89AMUAir MacauT 4LCCAPAC3.8%13.028.2%
90JAFTui Fly BelgiumT 4LCCEurope3.8%8.011.9%
91EVAEVA AirwaysT 3LCCAPAC3.8%57.826.2%
92VOZVirgin AustraliaT 2FSCAPAC3.9%58.619.7%
93DKHJuneyao AirlinesT 2LCCAPAC3.9%107.417.6%
94FDBFlyDubaiT 2LCCME&A3.9%59.027.4%
95KEMCemAirT 4LCCME&A3.9%2.317.4%
96SLIAeroMéxico ConnectT 3FSCNorth America3.9%29.212.1%
97SASSAST 2FSCEurope3.9%77.517.8%
98EWGEurowingsT 2LCCEurope4.0%35.517.2%
99CPACathay PacificT 1FSCAPAC4.0%64.922.0%
100SIASingapore AirlinesT 1FSCAPAC4.0%91.426.2%
101JJPJetstar JapanT 3LCCAPAC4.0%17.630.2%
102BWACaribbean AirlinesT 4FSCNorth America4.1%11.114.2%
103SVASaudiaT 1FSCME&A4.1%106.815.1%
104ICEIcelandairT 3FSCEurope4.1%19.216.9%
105BCIBlue IslandsT 4FSCEurope4.1%2.010.1%
106ANZAir New ZealandT 1FSCAPAC4.2%90.719.6%
107MWGMASwingsT 4LCCAPAC4.2%17.112.7%
108RPBCopa Airlines ColumbiaT 4FSCLATAM4.2%10.213.1%
109IAWIraqi AirwaysT 4FSCME&A4.2%12.819.9%
110DLHLufthansaT 1FSCEurope4.2%175.520.1%
111QLKQantasLinkT 2LCCAPAC4.2%35.412.5%
112CALChina AirlinesT 3FSCAPAC4.3%56.527.2%
113JJAJeju AirT 3LCCAPAC4.3%41.121.5%
114WUKWizz Air UKT 4LCCEurope4.4%19.714.0%
115ALKSriLankan AirlinesT 3FSCAPAC4.4%10.430.8%
116PGTPegasus AirlinesT 1LCCEurope4.4%129.321.0%
117SWRSwissT 2FSCEurope4.4%55.523.0%
118UZBUzbekistan AirwaysT 3FSCME&A4.4%23.923.9%
119UTYAlliance Airlines2T 2LCCAPAC4.4%5.914.5%
120OCNDiscoverT 4FSCEurope4.5%6.620.8%
121RXARegional Express AirlinesT 3FSCAPAC4.5%20.718.3%
122PALPhilippine Air LinesT 3LCCAPAC4.5%26.219.2%
123CFEBA CityFlyerT 3FSCEurope4.5%11.111.4%
124UEAChengdu AirlinesT 2LCCAPAC4.5%54.916.7%
125RWDRwandAirT 4FSCME&A4.6%6.913.2%
126SCXSun Country AirlinesT 3LCCNorth America4.6%27.813.3%
127CSHShanghai AirlinesT 1FSCAPAC4.6%63.222.8%
128IRMMahan AirT 4FSCME&A4.6%14.77.6%
129CFGCondorT 2FSCEurope4.7%29.124.3%
130EINAer LingusT 2FSCEurope4.8%38.015.7%
131KACKuwait Airways CorporationT 3LCCME&A4.8%10.118.0%
132CXAXiamenAirT 1LCCAPAC4.9%157.221.4%
133VREAir Cote D'IvoireT 4FSCME&A4.9%3.519.9%
134TVJThai Vietjet AirT 4LCCAPAC5.0%32.239.5%
135OTTOTT AirlinesT 4FSCAPAC5.0%14.416.6%
136ASAAlaska AirlinesT 1FSCNorth America5.1%158.017.9%
137TUITUI AirwaysT 2LCCEurope5.1%11.829.4%
138QDAQingdao AirlinesT 3LCCAPAC5.2%28.517.4%
139CSNChina Southern AirlinesT 1FSCAPAC5.2%564.315.4%
140AKJAkasa AirT 4LCCAPAC5.2%75.313.1%
141TGUTAG AirlinesT 4LCCLATAM5.2%6.111.0%
142TBATibet AirlinesT 3LCCAPAC5.3%17.219.5%
143CDGShandong AirlinesT 1LCCAPAC5.4%137.317.9%
144CHHHainan AirlinesT 1FSCAPAC5.4%202.515.9%
145CSCSichuan AirlinesT 1LCCAPAC5.4%181.717.5%
146CBGGX AirlinesT 3LCCEurope5.4%32.818.8%
147IGOIndiGOT 1LCCAPAC5.4%482.423.0%
148HOPHOP!T 2LCCEurope5.5%64.421.3%
149AVAAviancaT 1LCCLATAM5.5%180.018.7%
150LGLLuxairT 4LCCEurope5.6%7.231.8%
151JYH9 AirT 3LCCAPAC5.7%42.021.5%
152CBJBeijing Capital AirlinesT 1LCCAPAC5.7%71.419.9%
153THAThai AirwaysT 3LCCAPAC5.7%88.742.2%
154CESChina EasternT 1LCCAPAC5.8%580.520.5%
155QXEHorizonT 4LCCNorth America5.8%28.617.4%
156VOIVolarisT 1LCCLATAM5.8%35.518.1%
157OAWHelveticT 4LCCEurope5.8%12.822.9%
158DWIArajet SAT 4LCCLATAM5.9%8.917.4%
159SBIS7 AirlinesT 2FSCEurope5.9%58.625.7%
160TRATransaviaT 2LCCEurope6.0%29.724.3%
161BAWBritish AirwaysT 1FSCEurope6.0%257.422.7%
162VIVVivaAerobusT 2LCCLATAM6.0%129.421.9%
163ELYEl AlT 3FSCME&A6.1%32.933.6%
164BAVBamboo AirwaysT 4FSCAPAC6.1%13.219.7%
165JACJapan Air CommuterT 3LCCAPAC6.3%34.513.6%
166AICAir IndiaT 2FSCAPAC6.4%240.129.3%
167LKELucky AirT 3LCCAPAC6.4%66.722.3%
168TSCAir TransatT 3FSCNorth America6.4%35.830.7%
169AZUAzul Brazilian AirlinesT 1FSCLATAM6.4%211.120.2%
170CCAAir ChinaT 1FSCAPAC6.5%539.317.5%
171AWQIndonesia AirAsiaT 4LCCAPAC6.5%35.627.2%
172DTATAAG Angola AirlinesT 4FSCME&A6.5%4.718.0%
173NSZNorwegian Air SwedenT 3LCCEurope6.5%28.522.8%
174SDGStarAirT 4FSCAPAC6.6%6.820.4%
175RJARoyal JordanianT 3FSCME&A6.6%26.013.3%
176RYRRyanairT 1LCCEurope6.6%626.727.9%
177MAUAir MauritiusT 4FSCME&A6.6%10.026.0%
178BCYCityjetT 3LCCEurope6.6%28.421.3%
179BTIairBalticT 4FSCEurope6.6%42.829.0%
180TAPTAP Air PortugalT 2LCCEurope6.6%44.228.5%
181ARTSmart LynxT 3LCCEurope6.7%50.529.8%
182KNEFlynasT 2LCCME&A6.7%79.930.1%
183SWASouthwestT 1LCCNorth America6.8%1177.918.5%
184OKAOkay AirwaysT 3LCCAPAC6.8%33.022.7%
185BELBrussels AirlinesT 2FSCEurope6.8%51.820.8%
186LOGLoganairT 3FSCEurope6.8%31.218.5%
187CHBWest AirT 4LCCAPAC6.8%95.722.4%
188KZRAir AstanaT 3FSCME&A6.9%31.030.8%
189WJAWestJetT 2LCCNorth America7.0%113.524.6%
190ASLAir SerbiaT 3FSCEurope7.0%28.332.9%
191HVNVietnam AirlinesT 2LCCAPAC7.0%173.030.2%
192KNAKunming AirlinesT 4LCCAPAC7.0%63.522.0%
193PGAPortugaliaT 3LCCEurope7.0%20.227.7%
194QFAQantasT 1FSCAPAC7.1%273.522.6%
195CDCZhejiang LoongT 2LCCAPAC7.1%87.620.0%
196PCOPacific Coastal AirlinesT 3LCCNorth America7.1%14.018.5%
197LAOLao AirlinesT 4FSCAPAC7.2%8.131.2%
198AIQThai AirAsiaT 3LCCAPAC7.2%130.938.1%
199CNMAir China Inner MongoliaT 4LCCAPAC7.2%13.715.5%
200TGWScootT 3LCCAPAC7.2%88.240.3%
201KALKorean AirT 2FSCAPAC7.2%70.130.9%
202EPADonghai AirlinesT 4LCCAPAC7.3%36.327.4%
203FINFinnairT 2FSCEurope7.4%140.028.8%
204OMSSalamAirT 4FSCME&A7.4%24.924.8%
205CSZShenzhen AirlinesT 1LCCAPAC7.4%176.324.8%
206SATSATA Air AcoresT 4FSCEurope7.4%13.128.9%
207FJIFiji AirwaysT 3LCCAPAC7.5%4.825.1%
208MASMalaysia AirlinesT 2FSCAPAC7.6%87.433.3%
209GAPPAL ExpressT 4LCCAPAC7.6%65.323.3%
210RLHRuiliT 3LCCAPAC7.7%19.426.3%
211BKPBangkokT 3FSCAPAC7.7%48.845.9%
212WZZWizz AirT 2LCCEurope7.7%156.223.5%
213HBHHebei AirlinesT 4LCCAPAC7.8%37.928.9%
214VIRVirgin AtlanticT 3FSCEurope7.8%40.521.6%
215QJEQantasLinkT 4LCCAPAC7.8%8.127.0%
216JSTJetstarT 2LCCAPAC7.8%154.330.1%
217NTHHokkaido Air SystemT 4FSCAPAC7.9%3.121.8%
218NKSSpiritT 1LCCNorth America7.9%239.220.3%
219NOZNorwegian Air ShuttleT 2FSCEurope8.2%100.821.0%
220UALUnitedT 1FSCNorth America8.2%1287.020.4%
221CQHSpring AirlinesT 2LCCAPAC8.3%191.222.2%
222IRAIranAIRT 4FSCME&A8.3%14.119.8%
223AFRAir FranceT 1FSCEurope8.3%301.330.6%
224RYSBuzzT 2LCCEurope8.3%96.332.9%
225MSCAir CairoT 3LCCME&A8.4%35.928.9%
226JBUJetBlueT 1LCCNorth America8.5%298.524.6%
227DAHAir AlgerieT 3FSCME&A8.7%87.028.7%
228TLMThai Lion AirT 4LCCAPAC8.8%56.342.9%
229JZAJazzT 2LCCNorth America8.9%42.728.4%
230SDMRossiya AirlinesT 3LCCEurope9.0%90.523.1%
231EFWBA Euroflyer dbaT 4FSCEurope9.2%22.125.8%
232JZRJazeera AirwaysT 3LCCME&A9.2%45.230.4%
233VXPAveloT 4LCCNorth America9.3%25.121.6%
234AARAsianaT 2FSCAPAC9.4%44.534.5%
235PDTPiedmont AirlinesT 4FSCNorth America9.4%42.619.9%
236VSVSCAT AirlinesT 3LCCAPAC9.4%29.531.1%
237BHSBahamasairT 4FSCNorth America9.5%9.730.5%
238AALAmerican AirlinesT 1FSCNorth America9.5%1322.821.2%
239AERAer LingusT 3FSCEurope9.5%26.824.1%
240EXSJet2.comT 2LCCEurope9.6%75.326.6%
241HXAChina Express AirlinesT 2LCCAPAC9.6%132.625.4%
242XAXAirAsia XT 3LCCAPAC9.7%29.330.9%
243DALDeltaT 1FSCNorth America9.7%1427.421.1%
244NBTNorse Atlantic AirwaysT 4LCCEurope9.7%6.028.8%
245AAYAllegiant AirT 2LCCNorth America9.8%144.523.0%
246AXMAirAsiaT 1LCCAPAC9.8%251.538.1%
247POEPorterT 3LCCNorth America9.9%62.133.7%
248GCRTianjin AirlinesT 2FSCAPAC9.9%174.522.1%
249EZYeasyJetT 1LCCEurope9.9%365.227.2%
250BBCBiman BangladeshT 4FSCAPAC10.0%44.135.4%
251ENYEnvoy AirT 3FSCNorth America10.1%152.520.6%
252LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A10.2%15.118.1%
253NWSNordwindT 4FSCEurope10.7%32.321.7%
254KLMKLMT 1FSCEurope11.0%425.131.2%
255SJVSuper Air JetT 3LCCAPAC11.1%136.129.5%
256ACAAir CanadaT 2FSCNorth America11.3%287.732.4%
257CUHUrumqi AirT 4LCCAPAC11.3%30.121.6%
258CTVCitilink IndonesiaT 3LCCAPAC11.5%126.335.0%
259FFTFrontierT 2LCCNorth America11.5%121.426.4%
260FLEFlairT 4LCCNorth America11.6%34.536.1%
261UBGUS-Bangla AirlinesT 4LCCME&A11.7%28.142.5%
262AXBAir India ExpressT 3LCCAPAC11.7%225.935.8%
263EDVEndeavor AirT 2FSCNorth America11.8%140.022.3%
264MXYBreeze AirwaysT 3LCCNorth America11.9%71.730.3%
265PVLPAL AirlinesT 3LCCAPAC12.1%72.225.5%
266AURAurigny Air Services Ltd.T 4FSCEurope12.3%20.924.0%
267RUKRyanair UKT 3LCCEurope12.3%40.131.3%
268ASHMesaT 2FSCNorth America12.4%131.523.0%
269JNAJin AirT 3LCCAPAC12.5%105.243.3%
270PIAPakistan International AirlinesT 3FSCAPAC12.5%56.731.9%
271ROUAir Canada RougeT 3LCCNorth America12.5%35.832.7%
272CRKHong Kong AirlinesT 4FSCAPAC12.7%70.941.5%
273MXDMalindo AirT 3LCCAPAC12.8%42.442.6%
274ESREastar JetT 4LCCAPAC13.1%56.737.2%
275FBZFlybondiT 4LCCLATAM13.2%80.621.6%
276MSREgyptairT 2LCCME&A13.3%164.139.9%
277WENWestJet EncoreT 4LCCNorth America14.5%88.635.0%
278BOVBoa BolivianaT 3FSCLATAM14.8%27.232.0%
279TWBT'way AirT 4FSCAPAC15.4%139.134.3%
280ACNAzul ConectaT 4LCCLATAM16.1%39.729.9%
281BTKBatik AirT 2FSCAPAC16.4%153.935.8%
282JIAPSA AirlinesT 2FSCNorth America16.5%210.829.2%
283VTEContour AirlinesT 3FSCNorth America17.8%93.026.9%
284SILSilver AirwaysT 3LCCNorth America19.3%68.036.9%
285TARTunis AirT 4LCCME&A19.3%43.944.1%
286WONWings AbadiT 3LCCAPAC19.4%28.130.9%
287VJCVietJet AirT 2LCCAPAC20.0%506.940.4%
288SEJSpiceJetT 2LCCAPAC21.3%165.939.4%
289AIEAir InuitT 3LCCNorth America21.6%108.238.2%
290LNILion AirT 2LCCAPAC24.4%360.636.2%
291IWYInterCaribbean AirwaysT 4LCCNorth America24.7%28.044.9%
292KQAKenya AirwaysT 3FSCME&A25.7%167.836.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From December to January, there was a 5% increase in flight volumes but a 37% increase in flights impacted by major delays (>3hrs), resulting in 440K MORE passengers disrupted this month.

115 Airlines | 72 LCC | 43 FSC

23.7%
Avg Total Disruption
42.1%
% Global Disruption
6.5%
Average ImPax
9.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I initially booked a flight for 7:15 AM, but unfortunately, it was canceled. I contacted [airline] via live chat and was incredibly impressed by the service I received. The representative efficiently assisted me in rearranging my flight as per my request and provided clear details on how I could access accommodation and other services due to the airline’s cancellation. Thank you so much for the excellent service. This was our first time flying with [airline], and we are truly grateful for the care and support provided.”

[Tier 1, FSC]

“Our flight back to [city] was cancelled at the last minute. We contacted the help line to reschedule and were advised that no flights were available within the two days and that we could arrange for accommodation and meals and get reimbursement. The claims were rejected. Won't be flying with [airline] any time in the future. [Destination] has given us fond memories, too bad the experience with [airline] spoiled it!”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.20.4%
2SNJSolaseed AirT 3FSCAPAC0.2%0.410.0%
3SFJStarFlyerT 3FSCAPAC0.3%1.45.4%
4SJXStarLuxT 4FSCAPAC1.2%5.017.9%
5ANAAll NipponT 1FSCAPAC1.2%41.014.2%
6MDAMandarinT 3FSCAPAC1.3%6.619.8%
7SKYSkymarkT 3LCCAPAC1.4%9.711.7%
8FDAFuji DreamT 3LCCAPAC1.5%4.77.8%
9ORCOriental Air BridgeT 4LCCAPAC1.5%2.99.0%
10HKEHong Kong Express AirwaysT 4FSCAPAC1.6%9.620.0%
11JTAJapan Trans AirT 3LCCAPAC1.7%6.415.7%
12JALJapan AirlinesT 1FSCAPAC1.8%69.317.0%
13CCDDalian AirlinesT 3FSCAPAC2.5%14.85.9%
14TTWTigerair TaiwanT 4FSCAPAC2.5%5.927.2%
15CGNAir ChanganT 3LCCAPAC2.5%14.79.5%
16AKXANA WingsT 2FSCAPAC2.6%46.214.2%
17APJPeach AirlinesT 4LCCAPAC2.7%20.821.9%
18FZAFuzhou AirlinesT 4LCCAPAC2.7%7.616.7%
19VTAAir TahitiT 4FSCAPAC2.8%8.010.9%
20OTCAir TravelT 4LCCAPAC3.0%8.413.2%
21CEBCebu PacificT 2LCCAPAC3.0%67.919.5%
22CGZColorful GuizhouT 3LCCAPAC3.1%11.715.6%
23GIAGaruda IndonesiaT 4FSCAPAC3.2%47.615.8%
24CJXJiangxiT 4LCCAPAC3.4%10.516.0%
25JSAJetstar AsiaT 4LCCAPAC3.5%8.626.8%
26CUAChina United AirlinesT 2LCCAPAC3.6%14.515.4%
27MMAMAIT 4FSCAPAC3.7%7.020.6%
28YZRSuparnaT 4FSCAPAC3.7%15.812.2%
29AMUAir MacauT 4LCCAPAC3.8%13.028.2%
30EVAEVA AirwaysT 3LCCAPAC3.8%57.826.2%
31VOZVirgin AustraliaT 2FSCAPAC3.9%58.619.7%
32DKHJuneyao AirlinesT 2LCCAPAC3.9%107.417.6%
33CPACathay PacificT 1FSCAPAC4.0%64.922.0%
34SIASingapore AirlinesT 1FSCAPAC4.0%91.426.2%
35JJPJetstar JapanT 3LCCAPAC4.0%17.630.2%
36ANZAir New ZealandT 1FSCAPAC4.2%90.719.6%
37MWGMASwingsT 4LCCAPAC4.2%17.112.7%
38QLKQantasLinkT 2LCCAPAC4.2%35.412.5%
39CALChina AirlinesT 3FSCAPAC4.3%56.527.2%
40JJAJeju AirT 3LCCAPAC4.3%41.121.5%
41ALKSriLankan AirlinesT 3FSCAPAC4.4%10.430.8%
42UTYAlliance Airlines2T 2LCCAPAC4.4%5.914.5%
43RXARegional Express AirlinesT 3FSCAPAC4.5%20.718.3%
44PALPhilippine Air LinesT 3LCCAPAC4.5%26.219.2%
45UEAChengdu AirlinesT 2LCCAPAC4.5%54.916.7%
46CSHShanghai AirlinesT 1FSCAPAC4.6%63.222.8%
47CXAXiamenAirT 1LCCAPAC4.9%157.221.4%
48TVJThai Vietjet AirT 4LCCAPAC5.0%32.239.5%
49OTTOTT AirlinesT 4FSCAPAC5.0%14.416.6%
50QDAQingdao AirlinesT 3LCCAPAC5.2%28.517.4%
51CSNChina Southern AirlinesT 1FSCAPAC5.2%564.315.4%
52AKJAkasa AirT 4LCCAPAC5.2%75.313.1%
53TBATibet AirlinesT 3LCCAPAC5.3%17.219.5%
54CDGShandong AirlinesT 1LCCAPAC5.4%137.317.9%
55CHHHainan AirlinesT 1FSCAPAC5.4%202.515.9%
56CSCSichuan AirlinesT 1LCCAPAC5.4%181.717.5%
57IGOIndiGOT 1LCCAPAC5.4%482.423.0%
58JYH9 AirT 3LCCAPAC5.7%42.021.5%
59CBJBeijing Capital AirlinesT 1LCCAPAC5.7%71.419.9%
60THAThai AirwaysT 3LCCAPAC5.7%88.742.2%
61CESChina EasternT 1LCCAPAC5.8%580.520.5%
62BAVBamboo AirwaysT 4FSCAPAC6.1%13.219.7%
63JACJapan Air CommuterT 3LCCAPAC6.3%34.513.6%
64AICAir IndiaT 2FSCAPAC6.4%240.129.3%
65LKELucky AirT 3LCCAPAC6.4%66.722.3%
66CCAAir ChinaT 1FSCAPAC6.5%539.317.5%
67AWQIndonesia AirAsiaT 4LCCAPAC6.5%35.627.2%
68SDGStarAirT 4FSCAPAC6.6%6.820.4%
69OKAOkay AirwaysT 3LCCAPAC6.8%33.022.7%
70CHBWest AirT 4LCCAPAC6.8%95.722.4%
71HVNVietnam AirlinesT 2LCCAPAC7.0%173.030.2%
72KNAKunming AirlinesT 4LCCAPAC7.0%63.522.0%
73QFAQantasT 1FSCAPAC7.1%273.522.6%
74CDCZhejiang LoongT 2LCCAPAC7.1%87.620.0%
75LAOLao AirlinesT 4FSCAPAC7.2%8.131.2%
76AIQThai AirAsiaT 3LCCAPAC7.2%130.938.1%
77CNMAir China Inner MongoliaT 4LCCAPAC7.2%13.715.5%
78TGWScootT 3LCCAPAC7.2%88.240.3%
79KALKorean AirT 2FSCAPAC7.2%70.130.9%
80EPADonghai AirlinesT 4LCCAPAC7.3%36.327.4%
81CSZShenzhen AirlinesT 1LCCAPAC7.4%176.324.8%
82FJIFiji AirwaysT 3LCCAPAC7.5%4.825.1%
83MASMalaysia AirlinesT 2FSCAPAC7.6%87.433.3%
84GAPPAL ExpressT 4LCCAPAC7.6%65.323.3%
85RLHRuiliT 3LCCAPAC7.7%19.426.3%
86BKPBangkokT 3FSCAPAC7.7%48.845.9%
87HBHHebei AirlinesT 4LCCAPAC7.8%37.928.9%
88QJEQantasLinkT 4LCCAPAC7.8%8.127.0%
89JSTJetstarT 2LCCAPAC7.8%154.330.1%
90NTHHokkaido Air SystemT 4FSCAPAC7.9%3.121.8%
91CQHSpring AirlinesT 2LCCAPAC8.3%191.222.2%
92TLMThai Lion AirT 4LCCAPAC8.8%56.342.9%
93AARAsianaT 2FSCAPAC9.4%44.534.5%
94VSVSCAT AirlinesT 3LCCAPAC9.4%29.531.1%
95HXAChina Express AirlinesT 2LCCAPAC9.6%132.625.4%
96XAXAirAsia XT 3LCCAPAC9.7%29.330.9%
97AXMAirAsiaT 1LCCAPAC9.8%251.538.1%
98GCRTianjin AirlinesT 2FSCAPAC9.9%174.522.1%
99BBCBiman BangladeshT 4FSCAPAC10.0%44.135.4%
100SJVSuper Air JetT 3LCCAPAC11.1%136.129.5%
101CUHUrumqi AirT 4LCCAPAC11.3%30.121.6%
102CTVCitilink IndonesiaT 3LCCAPAC11.5%126.335.0%
103AXBAir India ExpressT 3LCCAPAC11.7%225.935.8%
104PVLPAL AirlinesT 3LCCAPAC12.1%72.225.5%
105JNAJin AirT 3LCCAPAC12.5%105.243.3%
106PIAPakistan International AirlinesT 3FSCAPAC12.5%56.731.9%
107CRKHong Kong AirlinesT 4FSCAPAC12.7%70.941.5%
108MXDMalindo AirT 3LCCAPAC12.8%42.442.6%
109ESREastar JetT 4LCCAPAC13.1%56.737.2%
110TWBT'way AirT 4FSCAPAC15.4%139.134.3%
111BTKBatik AirT 2FSCAPAC16.4%153.935.8%
112WONWings AbadiT 3LCCAPAC19.4%28.130.9%
113VJCVietJet AirT 2LCCAPAC20.0%506.940.4%
114SEJSpiceJetT 2LCCAPAC21.3%165.939.4%
115LNILion AirT 2LCCAPAC24.4%360.636.2%
Region

Europe

While overall disruption metrics were relatively stable (MoM), there was a >10% increase in flights impacted by major delays (+3hrs) and cancellations, resulting in 125K MORE impacted passengers compared to December.

79 Airlines | 40 LCC | 39 FSC

19.1%
Avg Total Disruption
27.1%
% Global Disruption
5%
Average ImPax
4.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Recently got caught up in the bad weather and flight cancellation from [city]. The level of support and quality of information from [airline] was excellent, we ended up staying in [city] for an additional 3 days, the experience was stress free and didn't cost us any additional money, the new flight information was readily available, accommodation provided and expenses have already been paid back within 5 days. I cannot fault the service received.”

[Tier 2, FSC]

“Absolute joke. Booked a package and [airline] changed my flight. Usually this would not be an issue but they changed it to a different day altogether. No refund policy, I either had to pay out extra to change my whole holiday, book a different hotel for the earlier arrival and then move hotels (which means my transfers were useless), or sit in the airport for 36 hours in Naples.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AEZAeroitaliaT 4LCCEurope0.4%2.63.4%
2CCMAir CorsicaT 3FSCEurope0.4%1.25.5%
3SEHSky ExpressT 4LCCEurope0.6%5.28.4%
4ITYITA AirwaysT 2FSCEurope1.0%16.112.0%
5FPYPLAY AirlinesT 4LCCEurope1.3%3.06.0%
6AEEAegean AirlinesT 2FSCEurope1.4%12.911.6%
7TKJAjetT 3LCCEurope1.6%7.38.9%
8SZSScandinavian Airlines ConnectT 3LCCEurope1.9%10.711.4%
9IBSIberia ExpressT 4LCCEurope1.9%11.611.3%
10KLCKLM CityhopperT 2LCCEurope2.0%2.44.0%
11DLAAir DolomitiT 3LCCEurope2.3%13.220.4%
12IBEIberiaT 2FSCEurope2.3%41.814.4%
13TOMTUI AirwaysT 2LCCEurope2.4%11.57.3%
14TVFTransavia FranceT 2LCCEurope2.4%28.013.8%
15AEAAir EuropaT 3FSCEurope2.4%20.512.1%
16OVAAir Europa ExpressT 3LCCEurope2.5%5.614.5%
17ROTTAROMT 3FSCEurope2.6%8.513.7%
18AUAAustrian AirlinesT 2FSCEurope2.6%28.713.8%
19CTNCroatia AirlinesT 3FSCEurope2.7%6.218.5%
20BRXBraathens Regional AirwaysT 3FSCEurope2.7%8.79.7%
21SXSSun ExpressT 3LCCEurope2.7%34.213.8%
22OALOlympic AirT 4LCCEurope2.8%8.810.8%
23THYTurkish AirlinesT 1FSCEurope2.9%176.512.8%
24CAICorendon AirlinesT 3FSCEurope3.0%2.310.3%
25WMTWizz Air MaltaT 2LCCEurope3.0%69.713.3%
26TVSSmartwingsT 4LCCEurope3.1%6.813.6%
27VLGVueling AirlinesT 2LCCEurope3.1%70.715.1%
28VOEVoloteaT 2LCCEurope3.3%12.516.0%
29AFLAeroflotT 2FSCEurope3.4%61.415.4%
30LOTLOT Polish AirlinesT 2FSCEurope3.4%26.523.6%
31CLHLufthansa CitylineT 2FSCEurope3.5%22.816.3%
32JAFTui Fly BelgiumT 4LCCEurope3.8%8.011.9%
33SASSAST 2FSCEurope3.9%77.517.8%
34EWGEurowingsT 2LCCEurope4.0%35.517.2%
35ICEIcelandairT 3FSCEurope4.1%19.216.9%
36BCIBlue IslandsT 4FSCEurope4.1%2.010.1%
37DLHLufthansaT 1FSCEurope4.2%175.520.1%
38WUKWizz Air UKT 4LCCEurope4.4%19.714.0%
39PGTPegasus AirlinesT 1LCCEurope4.4%129.321.0%
40SWRSwissT 2FSCEurope4.4%55.523.0%
41OCNDiscoverT 4FSCEurope4.5%6.620.8%
42CFEBA CityFlyerT 3FSCEurope4.5%11.111.4%
43CFGCondorT 2FSCEurope4.7%29.124.3%
44EINAer LingusT 2FSCEurope4.8%38.015.7%
45TUITUI AirwaysT 2LCCEurope5.1%11.829.4%
46CBGGX AirlinesT 3LCCEurope5.4%32.818.8%
47HOPHOP!T 2LCCEurope5.5%64.421.3%
48LGLLuxairT 4LCCEurope5.6%7.231.8%
49OAWHelveticT 4LCCEurope5.8%12.822.9%
50SBIS7 AirlinesT 2FSCEurope5.9%58.625.7%
51TRATransaviaT 2LCCEurope6.0%29.724.3%
52BAWBritish AirwaysT 1FSCEurope6.0%257.422.7%
53NSZNorwegian Air SwedenT 3LCCEurope6.5%28.522.8%
54RYRRyanairT 1LCCEurope6.6%626.727.9%
55BCYCityjetT 3LCCEurope6.6%28.421.3%
56BTIairBalticT 4FSCEurope6.6%42.829.0%
57TAPTAP Air PortugalT 2LCCEurope6.6%44.228.5%
58ARTSmart LynxT 3LCCEurope6.7%50.529.8%
59BELBrussels AirlinesT 2FSCEurope6.8%51.820.8%
60LOGLoganairT 3FSCEurope6.8%31.218.5%
61ASLAir SerbiaT 3FSCEurope7.0%28.332.9%
62PGAPortugaliaT 3LCCEurope7.0%20.227.7%
63FINFinnairT 2FSCEurope7.4%140.028.8%
64SATSATA Air AcoresT 4FSCEurope7.4%13.128.9%
65WZZWizz AirT 2LCCEurope7.7%156.223.5%
66VIRVirgin AtlanticT 3FSCEurope7.8%40.521.6%
67NOZNorwegian Air ShuttleT 2FSCEurope8.2%100.821.0%
68AFRAir FranceT 1FSCEurope8.3%301.330.6%
69RYSBuzzT 2LCCEurope8.3%96.332.9%
70SDMRossiya AirlinesT 3LCCEurope9.0%90.523.1%
71EFWBA Euroflyer dbaT 4FSCEurope9.2%22.125.8%
72AERAer LingusT 3FSCEurope9.5%26.824.1%
73EXSJet2.comT 2LCCEurope9.6%75.326.6%
74NBTNorse Atlantic AirwaysT 4LCCEurope9.7%6.028.8%
75EZYeasyJetT 1LCCEurope9.9%365.227.2%
76NWSNordwindT 4FSCEurope10.7%32.321.7%
77KLMKLMT 1FSCEurope11.0%425.131.2%
78AURAurigny Air Services Ltd.T 4FSCEurope12.3%20.924.0%
79RUKRyanair UKT 3LCCEurope12.3%40.131.3%
Region

North America

Volume of flights decreased by >5% (MoM) and overall disruption numbers remained stable. However, the nature of passenger disruptions changed with a 65% increase in cancellations compared to December 2024, resulting in 1.6m MORE passengers.

37 Airlines | 19 LCC | 18 FSC

24.4%
Avg Total Disruption
24.9%
% Global Disruption
9.9%
ImPax
8.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Been in [airport] since 9.30am now it is 5:30. The flight was delayed several times. When we were asked to get off the plain due to mechanical reasons there was one ground stewardess at the desk helping disembarked passengers. One by one she helped us. Patiently and calmly. Literally hours!! Not once did she lose her cool. She was helpful and she could be and still be pleasant.”

[Tier 1, LCC]

“I used to love flying [airline] but this trip has me reconsidering my [airline] loyalty. [airline] changed our flights multiple times. Each time they separated my wife and I, then put us on a very old plane that 1st class was more like economy. If this is the way [airline] is going to start doing business then I will start looking at other airlines. Over 15 years of loyalty with [airline] is about to go out the window.”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.4%0.414.3%
2AMXAeroMexicoT 2FSCNorth America2.1%35.710.2%
3HALHawaiian AirlinesT 1FSCNorth America3.4%45.611.5%
4SLIAeroMéxico ConnectT 3FSCNorth America3.9%29.212.1%
5BWACaribbean AirlinesT 4FSCNorth America4.1%11.114.2%
6SCXSun Country AirlinesT 3LCCNorth America4.6%27.813.3%
7ASAAlaska AirlinesT 1FSCNorth America5.1%158.017.9%
8QXEHorizonT 4LCCNorth America5.8%28.617.4%
9TSCAir TransatT 3FSCNorth America6.4%35.830.7%
10SWASouthwestT 1LCCNorth America6.8%1177.918.5%
11WJAWestJetT 2LCCNorth America7.0%113.524.6%
12PCOPacific Coastal AirlinesT 3LCCNorth America7.1%14.018.5%
13NKSSpiritT 1LCCNorth America7.9%239.220.3%
14UALUnitedT 1FSCNorth America8.2%1287.020.4%
15JBUJetBlueT 1LCCNorth America8.5%298.524.6%
16JZAJazzT 2LCCNorth America8.9%42.728.4%
17VXPAveloT 4LCCNorth America9.3%25.121.6%
18PDTPiedmont AirlinesT 4FSCNorth America9.4%42.619.9%
19BHSBahamasairT 4FSCNorth America9.5%9.730.5%
20AALAmerican AirlinesT 1FSCNorth America9.5%1322.821.2%
21DALDeltaT 1FSCNorth America9.7%1427.421.1%
22AAYAllegiant AirT 2LCCNorth America9.8%144.523.0%
23POEPorterT 3LCCNorth America9.9%62.133.7%
24ENYEnvoy AirT 3FSCNorth America10.1%152.520.6%
25ACAAir CanadaT 2FSCNorth America11.3%287.732.4%
26FFTFrontierT 2LCCNorth America11.5%121.426.4%
27FLEFlairT 4LCCNorth America11.6%34.536.1%
28EDVEndeavor AirT 2FSCNorth America11.8%140.022.3%
29MXYBreeze AirwaysT 3LCCNorth America11.9%71.730.3%
30ASHMesaT 2FSCNorth America12.4%131.523.0%
31ROUAir Canada RougeT 3LCCNorth America12.5%35.832.7%
32WENWestJet EncoreT 4LCCNorth America14.5%88.635.0%
33JIAPSA AirlinesT 2FSCNorth America16.5%210.829.2%
34VTEContour AirlinesT 3FSCNorth America17.8%93.026.9%
35SILSilver AirwaysT 3LCCNorth America19.3%68.036.9%
36AIEAir InuitT 3LCCNorth America21.6%108.238.2%
37IWYInterCaribbean AirwaysT 4LCCNorth America24.7%28.044.9%
Region

Middle East and Africa

While overall disruption metrics decreased since December, major delays (>3hrs) rose by 41%, impacting 120K MORE passengers (MoM).

40 Airlines | 14 LCC | 26 FSC

21%
Avg Total Disruption
7.3%
% Global Disruption
5.9%
Average ImPax
1.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I’m a regular flyer with [airline] and find their in person staff very helpful. This was no exception. The flight was delayed by bad weather at [city], the staff were so lovely bringing drinks and snacks and the captain updated frequently. I was so impressed by the service waiting us at [airline], a literal army at staff with signs were waiting with boarding passes for anyone who missed the connection. They are definitely my preferred airline.”

[Tier 1, LCC]

“I thought booking directly on [airline] website will be the safest option. Big MISTAKE. They quarantined my money for the tickets and never released the reservation. I checked my membership account and it showed I never made a reservation, not even pending . I even gave them the receipt with their logo and their phone number when I called and emailed to inquire and they were incapable of honouring the reservation . I am now left without tickets and without money .Never again [airline]. Very, very disappointing.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GBBGlobal AviationT 4FSCME&A0.9%2.03.9%
2LNKSouth African AirlinkT 2LCCME&A0.9%19.16.0%
3FHYFreebirdT 4LCCME&A1.0%1.22.5%
4QTRQatar AirwaysT 1FSCME&A1.7%55.911.4%
5FADFlyadealT 4LCCME&A2.1%17.918.7%
6ETHEthiopian AirlinesT 2FSCME&A2.4%54.918.6%
7SAASouth African AirwaysT 4FSCME&A2.4%2.313.8%
8ETDEtihad AirwaysT 2FSCME&A2.5%42.616.1%
9GFAGulf AirT 4FSCME&A2.8%13.914.2%
10OMAOman AirT 3FSCME&A2.9%17.412.8%
11UAEEmiratesT 1FSCME&A3.1%139.321.1%
12ABYAir ArabiaT 4LCCME&A3.2%32.130.1%
13SKKASKY AirlinesT 4FSCME&A3.3%3.915.8%
14AHYAzerbaijan AirlinesT 4FSCME&A3.3%10.910.5%
15RAMRoyal Air MarocT 3FSCME&A3.3%42.117.8%
16FDBFlyDubaiT 2LCCME&A3.9%59.027.4%
17KEMCemAirT 4LCCME&A3.9%2.317.4%
18SVASaudiaT 1FSCME&A4.1%106.815.1%
19IAWIraqi AirwaysT 4FSCME&A4.2%12.819.9%
20UZBUzbekistan AirwaysT 3FSCME&A4.4%23.923.9%
21RWDRwandAirT 4FSCME&A4.6%6.913.2%
22IRMMahan AirT 4FSCME&A4.6%14.77.6%
23KACKuwait Airways CorporationT 3LCCME&A4.8%10.118.0%
24VREAir Cote D'IvoireT 4FSCME&A4.9%3.519.9%
25ELYEl AlT 3FSCME&A6.1%32.933.6%
26DTATAAG Angola AirlinesT 4FSCME&A6.5%4.718.0%
27RJARoyal JordanianT 3FSCME&A6.6%26.013.3%
28MAUAir MauritiusT 4FSCME&A6.6%10.026.0%
29KNEFlynasT 2LCCME&A6.7%79.930.1%
30KZRAir AstanaT 3FSCME&A6.9%31.030.8%
31OMSSalamAirT 4FSCME&A7.4%24.924.8%
32IRAIranAIRT 4FSCME&A8.3%14.119.8%
33MSCAir CairoT 3LCCME&A8.4%35.928.9%
34DAHAir AlgerieT 3FSCME&A8.7%87.028.7%
35JZRJazeera AirwaysT 3LCCME&A9.2%45.230.4%
36LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A10.2%15.118.1%
37UBGUS-Bangla AirlinesT 4LCCME&A11.7%28.142.5%
38MSREgyptairT 2LCCME&A13.3%164.139.9%
39TARTunis AirT 4LCCME&A19.3%43.944.1%
40KQAKenya AirwaysT 3FSCME&A25.7%167.836.2%
Region

Latin America

While flight volumes slightly increased since December, all disruption metrics decreased, including cancellations which dropped by >20% MoM, impacting 60K LESS passengers.

21 Airlines | 13 LCC | 8 FSC

15.7%
Avg Total Disruption
5.1%
% Global Disruption
5.2%
Average ImPax
1.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“After reading horrible reviews, I was so nervous to fly [airline] and even called to try switching flights but was unable. To our surprise, the customer service was as it should be with most airlines and whatever we asked for they tried to accommodate. We were able to switch seats on the plane and even had a steward helping us.”

[Tier 1, LCC]

“My mom’s flight at [airport] was delayed by 2.5 hours, supposedly because the staff hadn’t arrived. I kept receiving email updates about her connection in [city], but now she’ll have to spend the entire day there and won’t arrive in California until almost 11 PM. I tried contacting customer service to find an earlier flight, but the calls kept dropping, and the virtual assistant chat was completely useless. Honestly, this airline is the worst.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GLOGol Transportes AereosT 1LCCLATAM1.0%32.73.3%
2PTBVoepass Linhas AéreasT 4FSCLATAM1.1%1.64.9%
3CMPCopa AirlinesT 2FSCLATAM1.3%25.510.2%
4JATJetSmartT 4LCCLATAM1.9%5.912.7%
5JESJetSMARTT 4LCCLATAM2.6%8.914.5%
6ARGAerolineas ArgentinasT 2FSCLATAM2.8%38.113.0%
7LNELatam EcuadorT 4LCCLATAM2.9%7.48.2%
8SKUSky AirlinesT 3LCCLATAM3.0%19.516.4%
9LANLatamT 1FSCLATAM3.2%47.216.3%
10TAMLatam BrasilT 1FSCLATAM3.2%123.115.0%
11LPELatam PerúT 3LCCLATAM3.2%61.011.3%
12RPBCopa Airlines ColumbiaT 4FSCLATAM4.2%10.213.1%
13TGUTAG AirlinesT 4LCCLATAM5.2%6.111.0%
14AVAAviancaT 1LCCLATAM5.5%180.018.7%
15VOIVolarisT 1LCCLATAM5.8%35.518.1%
16DWIArajet SAT 4LCCLATAM5.9%8.917.4%
17VIVVivaAerobusT 2LCCLATAM6.0%129.421.9%
18AZUAzul Brazilian AirlinesT 1FSCLATAM6.4%211.120.2%
19FBZFlybondiT 4LCCLATAM13.2%80.621.6%
20BOVBoa BolivianaT 3FSCLATAM14.8%27.232.0%
21ACNAzul ConectaT 4LCCLATAM16.1%39.729.9%