New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

July 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

July 2024


Quick Insights

Global | Approx. 30% month-on-month increase in passengers disrupted by medium and major delays, and cancellations [ImPax %]; 12.3m more passengers compared to June 2024. Europe | Due to an increase in major delays [>3hrs] and cancellations, approx. 1.9m passengers would be eligible for compensation according to EU261 standards; this is a 31% increase since last month. APAC | month-on-month, 27% increase in passengers that experienced a major delay [>3hs] or cancellation. In total, approx. 6m passengers.
North America | Due to a global outage there was a 58% increase in cancelled flights month-on-month. Hardest hit airlines | Delta, averaged below 0.3% cancellation rate for H1. This month it increased to 5.3% impacting approx. 1 million passengers (conservative estimate).

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | July 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1SWASouthwestLCCNorth America9.6%4.2%1
2IGOIndiGOLCCAPAC10.5%2.3%8
3RYRRyanairLCCEurope15.2%4.0%4
4UALUnitedFSCNorth America16.8%3.0%5
5EZYeasyJetLCCEurope17.1%2.9%9
6AALAmerican FSCNorth America17.7%4.2%2
7DALDeltaFSCNorth America18.7%3.7%3
8CCAAir ChinaFSCAPAC19.5%2.1%10
9CESChina EasternLCCAPAC22.9%3.7%6
10CSNChina Southern AirlinesFSCAPAC26.4%3.5%7

Global Disruptions Overview

This month’s report analyses the disruption data of 291 airlines totalling 964,738 disrupted flights, across 3,150,406 planned flights, globally.

Due to a global outage caused by a routine update thousands of flights were grounded resulting in a 19% increase in disruptions month-on-month. Let’s dig into the data!

291 Airlines | 158 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
964,738 53.5% LCC | 46.5% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
27.1% 29.6% LCC | 24.1% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
9.8% 11.5% LCC | 7.8% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
54m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%00.5%
2KLCKLM CityhopperT 2LCCEurope0.4%10.6%
3LNKSouth African AirlinkT 2LCCME&A0.5%117.8%
4TKJAjetT 3LCCEurope0.5%81.3%
5FDAFuji DreamT 3LCCAPAC0.9%36.7%
6TGUTAG AirlinesT 4LCCLATAM0.9%17.7%
7UZBUzbekistan AirwaysT 3FSCME&A1.0%59.9%
8FADFlyadealT 4LCCME&A1.0%98.5%
9SKYSkymarkT 3LCCAPAC1.0%79.2%
10GLOGol Transportes AereosT 1LCCLATAM1.0%318.9%
11SKKASKY AirlinesT 4FSCME&A1.0%17.3%
12PTBVoepass Linhas AéreasT 4FSCLATAM1.0%15.1%
13GBBGlobal AviationT 4FSCME&A1.1%37.7%
14CCMAir CorsicaT 3FSCEurope1.2%414.6%
15SNJSolaseed AirT 3FSCAPAC1.3%28.4%
16TOMTUI AirwaysT 2LCCEurope1.3%204.0%
17SFJStarFlyerT 3FSCAPAC1.4%77.0%
18RPBCopa Airlines ColumbiaT 4FSCLATAM1.4%510.8%
19AIQThai AirAsiaT 3LCCAPAC1.5%2315.0%
20BOVBoa BolivianaT 3FSCLATAM1.6%38.4%
21OMAOman AirT 3FSCME&A1.7%108.1%
22JALJapan AirlinesT 1FSCAPAC1.7%6615.9%
23NTHHokkaido Air SystemT 4FSCAPAC1.8%110.1%
24JTAJapan Trans AirT 3LCCAPAC1.9%815.5%
25OMSSalamAirT 4FSCME&A1.9%819.5%
26ANAAll NipponT 1FSCAPAC2.0%6416.1%
27AKXANA WingsT 2FSCAPAC2.0%3413.6%
28FPYPLAY AirlinesT 4LCCEurope2.0%58.0%
29RWDRwandAirT 4FSCME&A2.0%39.1%
30TVJThai Vietjet AirT 4LCCAPAC2.1%1212.1%
31DVRDivi Divi AirT 4FSCNorth America2.1%022.7%
32IRAIranAIRT 4FSCME&A2.2%48.7%
33IAWIraqi AirwaysT 4FSCME&A2.3%811.2%
34DTATAAG Angola AirlinesT 4FSCME&A2.3%29.1%
35APJPeach AirlinesT 4LCCAPAC2.3%1813.9%
36LAOLaoT 4FSCAPAC2.3%314.1%
37ETHEthiopian AirlinesT 2FSCME&A2.4%5312.6%
38GIAGaruda IndonesiaT 4FSCAPAC2.4%3614.6%
39CMPCopa AirlinesT 2FSCLATAM2.5%5111.8%
40SIASingapore AirlinesT 2FSCAPAC2.5%5622.0%
41QXEHorizonT 4LCCNorth America2.5%1315.2%
42TAMLatam BrasilT 1FSCLATAM2.6%9512.6%
43MMAMAIT 4FSCAPAC2.6%411.4%
44SDGStarAirT 4FSCAPAC2.6%35.0%
45LANLatamT 1FSCLATAM2.7%359.9%
46NWSNordwindT 4FSCEurope2.7%1210.1%
47HALHawaiian AirlinesT 1FSCNorth America2.7%3714.4%
48FINFinnairT 2FSCEurope2.7%5418.6%
49KACKuwait Airways CorporationT 3LCCME&A2.8%711.8%
50BRXBraathens Regional AirwaysT 3FSCEurope2.8%1018.5%
51UBGUS-Bangla AirlinesT 4LCCME&A2.8%714.7%
52SASSAST 2FSCEurope2.9%6514.1%
53RJARoyal JordanianT 3FSCME&A2.9%1413.2%
54ARGAerolineas ArgentinasT 2FSCLATAM2.9%4117.6%
55LOGLoganairT 3FSCEurope2.9%1614.6%
56SBIS7 AirlinesT 2FSCEurope3.0%2815.6%
57GFAGulf AirT 4FSCME&A3.0%1716.9%
58QTRQatar AirwaysT 1FSCME&A3.0%9516.4%
59AWQIndonesia AirAsiaT 4LCCAPAC3.1%1517.1%
60ICEIcelandairT 3FSCEurope3.2%2318.2%
61SVASaudiaT 1FSCME&A3.2%8011.7%
62KNEFlynasT 2LCCME&A3.3%3617.0%
63UTYAlliance Airlines2T 2LCCAPAC3.4%514.8%
64BCIBlue IslandsT 4FSCEurope3.4%37.8%
65JAFTui Fly BelgiumT 4LCCEurope3.5%178.2%
66VSVSCAT AirlinesT 3LCCAPAC3.5%1010.6%
67ABYAir ArabiaT 4LCCME&A3.6%3630.1%
68AVAAviancaT 1LCCLATAM3.6%11512.6%
69THAThai AirwaysT 3LCCAPAC3.7%5429.2%
70UAEEmiratesT 1FSCME&A3.8%17226.7%
71KEMCemAirT 4LCCME&A3.8%220.7%
72ETDEtihad AirwaysT 2FSCME&A3.9%6522.9%
73SDMRossiya AirlinesT 3LCCEurope3.9%6613.2%
74IBSIberia ExpressT 4LCCEurope4.0%2719.3%
75ANZAir New ZealandT 1FSCAPAC4.1%15316.8%
76QLKQantasLinkT 2LCCAPAC4.1%4913.8%
77TVFTransavia FranceT 2LCCEurope4.1%8218.3%
78IBEIberiaT 2FSCEurope4.2%10719.9%
79OVAAir Europa ExpressT 3LCCEurope4.3%1222.4%
80JJPJetstar JapanT 3LCCAPAC4.4%2119.6%
81RAMRoyal Air MarocT 3FSCME&A4.5%6014.5%
82NOZNorwegian Air ShuttleT 2FSCEurope4.6%7022.4%
83AZUAzul Brazilian AirlinesT 1FSCLATAM4.7%15315.5%
84VOZVirgin AustraliaT 2FSCAPAC4.8%7424.2%
85LPELatam PerúT 3LCCLATAM4.8%6619.0%
86MDAMandarinT 3FSCAPAC4.8%2825.8%
87JACJapan Air CommuterT 3LCCAPAC4.8%2715.5%
88VREAir Cote D'IvoireT 4FSCME&A4.8%411.4%
89SEHSky ExpressT 4LCCEurope4.9%5826.4%
90IRMMahan AirT 4FSCME&A4.9%1213.0%
91AXMAirAsiaT 1LCCAPAC5.0%11816.5%
92EZSEasyJet SwitzerlandT 3LCCEurope5.0%1122.8%
93AEAAir EuropaT 3FSCEurope5.1%4521.8%
94AMXAeroMexicoT 2FSCNorth America5.1%9319.3%
95JZRJazeera AirwaysT 3LCCME&A5.2%2521.5%
96POEPorterT 3LCCNorth America5.3%5117.5%
97DWIArajet SAT 4LCCLATAM5.3%715.2%
98TSCAir TransatT 3FSCNorth America5.3%3226.0%
99PCOPacific Coastal AirlinesT 3LCCNorth America5.4%1722.4%
100JSAJetstar AsiaT 4LCCAPAC5.4%1126.2%
101QFAQantasT 1FSCAPAC5.4%22724.6%
102BBCBangladesh BimanT 4FSCAPAC5.4%2522.8%
103BELBrussels AirlinesT 2FSCEurope5.6%5724.3%
104SLIAeroMéxico ConnectT 3FSCNorth America5.6%4416.9%
105MSCAir CairoT 3LCCME&A5.6%2218.1%
106VOIVolarisT 1LCCLATAM5.6%3520.9%
107SJXStarLuxT 4FSCAPAC5.6%1722.3%
108SJVSuper Air JetT 3LCCAPAC5.8%7216.2%
109SKXSky AirlineT 4LCCLATAM5.8%2123.6%
110EVAEVA AirwaysT 3LCCAPAC5.8%9526.0%
111AARAsianaT 2FSCAPAC5.8%2629.1%
112BCYCityjetT 3LCCEurope5.9%2726.2%
113AFLAeroflotT 2FSCEurope5.9%14720.8%
114FJIFiji AirwaysT 3LCCAPAC5.9%525.2%
115CEBCebu PacificT 2LCCAPAC5.9%11819.4%
116SAASouth African AirwaysT 4FSCME&A6.0%525.6%
117TUITUI AirwaysT 2LCCEurope6.0%3620.5%
118SKUSky AirlinesT 3LCCLATAM6.0%2823.8%
119TAPTAP Air PortugalT 2LCCEurope6.1%4136.6%
120LOTLOT Polish AirlinesT 2FSCEurope6.1%5528.7%
121ORCOriental Air BridgeT 4LCCAPAC6.1%1018.3%
122THYTurkish AirlinesT 1FSCEurope6.1%42823.6%
123BKPBangkokT 3FSCAPAC6.2%3627.5%
124ASAAlaska AirlinesT 1FSCNorth America6.3%23925.3%
125FDBFlyDubaiT 2LCCME&A6.3%9828.0%
126CAICorendon AirlinesT 3FSCEurope6.3%4516.2%
127HVNVietnam AirlinesT 2LCCAPAC6.4%15729.0%
128EINAer LingusT 2FSCEurope6.4%7722.5%
129HOPHOP!T 2LCCEurope6.6%9228.7%
130KALKorean AirT 2FSCAPAC6.6%6231.9%
131IADAirAsia IndiaT 3LCCAPAC6.7%3826.2%
132BWACaribbean AirlinesT 4FSCNorth America6.7%1716.9%
133DAHAir AlgerieT 3FSCME&A6.7%7316.9%
134NSZNorwegian Air SwedenT 3LCCEurope6.7%4329.3%
135TWBT'way AirT 4FSCAPAC6.7%5638.0%
136CFEBA CityFlyerT 3FSCEurope6.8%2421.2%
137JSTJetstarT 2LCCAPAC6.8%12133.2%
138CTVCitilink IndonesiaT 3LCCAPAC6.9%8131.4%
139AHYAzerbaijan AirlinesT 4FSCME&A7.0%3120.1%
140CALChina AirlinesT 3FSCAPAC7.0%9223.1%
141SWRSwissT 2FSCEurope7.1%13738.0%
142LCTTAR AerolineasT 4LCCLATAM7.1%411.7%
143KLMKLMT 1FSCEurope7.1%29926.8%
144KZRAir AstanaT 3FSCME&A7.1%7121.8%
145VLGVueling AirlinesT 2LCCEurope7.1%24022.8%
146AURAurigny Air Services Ltd.T 4FSCEurope7.2%1822.0%
147FHYFreebirdT 4LCCME&A7.2%2518.3%
148ALKSriLankan AirlinesT 3FSCAPAC7.4%1826.2%
149BAVBamboo AirwaysT 4FSCAPAC7.6%1724.6%
150MSREgyptairT 2LCCME&A7.6%9831.4%
151LGLLuxairT 4LCCEurope7.8%1537.7%
152CPACathay PacificT 2FSCAPAC8.0%11829.0%
153ELYEl AlT 3FSCME&A8.0%5330.0%
154VOEVoloteaT 2LCCEurope8.0%9026.9%
155HKEHong Kong Express AirwaysT 4FSCAPAC8.1%3931.0%
156PGAPortugaliaT 3LCCEurope8.1%2937.5%
157MXDMalindo AirT 3LCCAPAC8.2%2225.1%
158EJUeasyJet EuropeT 2LCCEurope8.3%5028.5%
159AUAAustrian AirlinesT 2FSCEurope8.3%19028.5%
160AEEAegean AirlinesT 2FSCEurope8.3%14045.4%
161CGNAir ChanganT 3LCCAPAC8.3%5915.9%
162VIRVirgin AtlanticT 3FSCAPAC8.3%4726.4%
163MWGMASwingsT 4LCCAPAC8.5%3419.8%
164SCXSun Country AirlinesT 3LCCNorth America8.5%7120.0%
165SATSATA Air AcoresT 4FSCEurope8.5%3229.0%
166CFGCondorT 2FSCEurope8.5%11432.1%
167TGWScootT 3LCCAPAC8.6%9034.5%
168TLMThai Lion AirT 4LCCAPAC8.6%4329.9%
169AFRAir FranceT 1FSCEurope8.9%35032.9%
170AICAir IndiaT 2FSCAPAC9.0%21133.1%
171CTNCroatia AirlinesT 3FSCEurope9.1%3138.4%
172PDTPiedmont AirlinesT 4FSCNorth America9.1%3920.6%
173VTIVistaraT 2FSCAPAC9.2%17143.6%
174RXARegional Express AirlinesT 3FSCAPAC9.2%7125.7%
175ARTSmart LynxT 3LCCEurope9.3%3622.8%
176PVLPAL AirlinesT 3LCCAPAC9.5%5817.4%
177XAXAirAsia XT 3LCCAPAC9.5%2327.6%
178SWASouthwestT 1LCCNorth America9.6%204730.0%
179MASMalaysia AirlinesT 2FSCAPAC9.7%10739.1%
180OALOlympic AirT 4LCCEurope9.9%6151.1%
181MAUAir MauritiusT 4FSCME&A9.9%1625.5%
182ENYEnvoy AirT 3FSCNorth America10.0%16428.2%
183AERAer LingusT 3FSCEurope10.0%3219.0%
184TVSSmartwingsT 4LCCEurope10.2%12122.9%
185AIEAir InuitT 3LCCNorth America10.2%5123.2%
186DLHLufthansaT 1FSCEurope10.4%60740.3%
187ESREastarJetT 4LCCAPAC10.4%3844.9%
188VIVVivaAerobusT 2LCCLATAM10.4%23429.7%
189EWGEurowingsT 2LCCEurope10.4%21931.8%
190PALPhilippine Air LinesT 3LCCAPAC10.4%6130.5%
191FLEFlairT 4LCCNorth America10.5%4830.0%
192IGOIndiGOT 1LCCAPAC10.5%89933.5%
193JATJetSmartT 4LCCLATAM10.5%3537.4%
194TRATransaviaT 2LCCEurope11.1%9340.4%
195WUKWizz Air UKT 4LCCEurope11.3%5732.0%
196JZAJazzT 2LCCNorth America11.5%6531.2%
197CGZColorful GuizhouT 3LCCAPAC11.8%5625.9%
198BAWBritish AirwaysT 1FSCEurope11.8%56341.4%
199AXBAir India ExpressT 3LCCAPAC11.9%11827.7%
200TARTunis AirT 4LCCME&A12.0%3637.4%
201JNAJin AirT 3LCCAPAC12.1%10045.2%
202AAYAllegiant AirT 2LCCNorth America12.2%24828.2%
203JJAJeju AirT 3LCCAPAC12.5%12734.8%
204CRKHong Kong AirlinesT 4FSCAPAC12.5%6039.2%
205EXSJet2.comT 2LCCEurope12.6%30138.1%
206VTEContour AirlinesT 3FSCNorth America12.8%6821.5%
207ACAAir CanadaT 2FSCNorth America12.8%36533.4%
208WMTWizz Air MaltaT 2LCCEurope12.9%34327.4%
209LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM12.9%2418.6%
210CCDDalian AirlinesT 3FSCAPAC12.9%6121.3%
211FBZFlybondiT 4LCCLATAM13.0%4930.8%
212WENWestJet EncoreT 4LCCNorth America13.1%7734.6%
213RYSBuzzT 2LCCEurope13.2%28035.9%
214BHSBahamasairT 4FSCNorth America13.4%1642.3%
215UEAChengdu AirlinesT 2LCCAPAC13.6%16231.1%
216JBUJetBlueT 1LCCNorth America13.6%57029.4%
217BTIairBalticT 4FSCEurope13.8%16845.9%
218OCNDiscoverT 4FSCEurope13.9%3639.4%
219OAWHelveticT 4LCCEurope14.4%4747.1%
220MXYBreeze AirwaysT 3LCCNorth America14.5%8232.5%
221RYRRyanairT 1LCCEurope15.2%217141.9%
222ASLAir SerbiaT 3FSCEurope15.2%9743.3%
223ACNAzul ConectaT 4LCCLATAM15.3%5026.6%
224WZZWizz AirT 2LCCEurope15.7%43233.7%
225CLHLufthansa CitylineT 2FSCEurope15.7%16046.5%
226ROTTAROMT 3FSCEurope15.7%5939.7%
227QJEQantasLinkT 4LCCAPAC16.3%2535.0%
228FFTFrontierT 2LCCNorth America16.5%22534.4%
229EFWBA Euroflyer dbaT 4FSCEurope16.6%5847.4%
230ITYITA AirwaysT 2FSCEurope16.6%33450.6%
231KNAKunming AirlinesT 4LCCAPAC16.7%16244.3%
232HXAChina Express AirlinesT 2LCCAPAC16.8%23536.4%
233UALUnitedT 1FSCNorth America16.8%290031.8%
234LKELucky AirT 3LCCAPAC17.1%20139.2%
235EZYeasyJetT 1LCCEurope17.1%113347.0%
236QDAQingdao AirlinesT 3LCCAPAC17.2%9935.9%
237TBATibet AirlinesT 3LCCAPAC17.3%5737.9%
238CQHSpring AirlinesT 2LCCAPAC17.4%41935.6%
239RUKRyanair UKT 3LCCEurope17.5%7645.1%
240AALAmerican AirlinesT 1FSCNorth America17.7%287435.6%
241GAPPAL ExpressT 4LCCAPAC17.7%14941.8%
242KQAKenya AirwaysT 3FSCME&A17.8%12334.4%
243WJAWestJetT 2LCCNorth America18.0%34542.0%
244JYH9 AirT 3LCCAPAC18.3%14336.3%
245DLAAir DolomitiT 3LCCEurope18.3%12853.3%
246OTTOTT AirlinesT 4FSCAPAC18.6%4634.7%
247RLHRuiliT 3LCCAPAC18.7%4941.9%
248DALDeltaT 1FSCNorth America18.7%328832.6%
249CNMAir China Inner MongoliaT 4LCCAPAC18.9%3130.6%
250AKJAkasa AirT 4LCCAPAC18.9%14039.0%
251NKSSpiritT 1LCCNorth America19.0%78436.8%
252PIAPakistan International AirlinesT 3FSCAPAC19.2%9339.6%
253JIAPSA AirlinesT 2FSCNorth America19.3%23534.1%
254SILSilver AirwaysT 3LCCNorth America19.4%7534.9%
255CCAAir ChinaT 1FSCAPAC19.5%170734.8%
256STWSouthwindsT 4LCCEurope20.1%2732.8%
257CSHShanghai AirlinesT 1FSCAPAC20.1%29842.8%
258OKAOkay AirwaysT 3LCCAPAC20.2%11937.0%
259CSCSichuan AirlinesT 1LCCAPAC20.4%70742.0%
260HBHHebei AirlinesT 4LCCAPAC20.6%11240.2%
261CJXJiangxiT 4LCCAPAC20.7%6244.0%
262CBGGX AirlinesT 3LCCEurope20.7%12040.2%
263AMUAir MacauT 4LCCAPAC20.9%7252.1%
264ROUAir Canada RougeT 3LCCNorth America20.9%8240.8%
265CDCZhejiang LoongT 2LCCAPAC21.2%27336.9%
266DKHJuneyao AirlinesT 2LCCAPAC21.3%64240.1%
267EDVEndeavor AirT 2FSCNorth America21.4%25233.4%
268VJCVietJet AirT 2LCCAPAC21.5%55036.4%
269CUAChina United AirlinesT 2LCCAPAC21.6%10041.2%
270CXAXiamenAirT 1LCCAPAC21.6%68543.2%
271CHBWest AirT 4LCCAPAC22.0%32142.9%
272ASHMesaT 2FSCNorth America22.1%28636.5%
273FZAFuzhou AirlinesT 4LCCAPAC22.8%6946.4%
274OTCAir TravelT 4LCCAPAC22.8%6444.1%
275CESChina EasternT 1LCCAPAC22.9%239943.4%
276SXSSun ExpressT 3LCCEurope23.3%41655.6%
277PGTPegasus AirlinesT 1LCCEurope23.5%75957.6%
278GCRTianjin AirlinesT 2FSCAPAC23.8%40541.5%
279CBJBeijing Capital AirlinesT 1LCCAPAC25.8%39148.4%
280CSNChina Southern AirlinesT 1FSCAPAC26.4%303043.5%
281IWYInterCaribbean AirwaysT 4LCCNorth America26.4%3346.5%
282YZRSuparnaT 4FSCAPAC26.5%6740.3%
283CHHHainan AirlinesT 1FSCAPAC26.7%103144.0%
284CDGShandong AirlinesT 1LCCAPAC27.0%76049.4%
285BTKBatik AirT 2FSCAPAC28.9%34452.8%
286WONWings AbadiT 3LCCAPAC29.2%4761.7%
287SEJSpiceJetT 2LCCAPAC30.4%27447.7%
288CUHUrumqi AirT 4LCCAPAC30.5%9048.8%
289EPADonghai AirlinesT 4LCCAPAC31.4%14653.9%
290CSZShenzhen AirlinesT 1LCCAPAC33.8%86355.4%
291LNILion AirT 2LCCAPAC41.2%71160.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From June to July, every disruption metric for APAC increased. Although flight volumes increased by 9%, this does not account for the 30% increase in passengers that experienced a medium and major delay, and cancellations in July.

116 Airlines | 73 LCC | 43 FSC

30.3%
Avg Total Disruption
39.1%
% Global Disruption
12.2%
Average ImPax
23.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“The service onboard was great. The cabin crew welcomed us at the entrance and distributed the earplugs at the same time. Despite being a turnaround flight, the diligent cabin crew were seen constantly patrolling the cabin after meal service to help passengers clear the trash. The inflight manager even brought my friend a glass of champagne to celebrate her birthday. Despite being tired from the long flight (a total of 7 hours or more considering both legs), the cabin crew showed no signs of weariness and still provided service with a smile.”

[Tier 1, FSC]

“Absolutely horrible service , flight was cancelled at the last minute at 10 pm , as apparently the plane could not land due to weather. [Airline] did nothing to accommodate people stranded due to this and a lot ended up having to sleep inside the cold airport the whole night including small children for the night . Most horrible customer service ever experienced from any airline . Do not recommend at all”

[Tier 1, LCC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%00.5%
2FDAFuji DreamT 3LCCAPAC0.9%36.7%
3SKYSkymarkT 3LCCAPAC1.0%79.2%
4SNJSolaseed AirT 3FSCAPAC1.3%28.4%
5SFJStarFlyerT 3FSCAPAC1.4%77.0%
6AIQThai AirAsiaT 3LCCAPAC1.5%2315.0%
7JALJapan AirlinesT 1FSCAPAC1.7%6615.9%
8NTHHokkaido Air SystemT 4FSCAPAC1.8%110.1%
9JTAJapan Trans AirT 3LCCAPAC1.9%815.5%
10ANAAll NipponT 1FSCAPAC2.0%6416.1%
11AKXANA WingsT 2FSCAPAC2.0%3413.6%
12TVJThai Vietjet AirT 4LCCAPAC2.1%1212.1%
13APJPeach AirlinesT 4LCCAPAC2.3%1813.9%
14LAOLaoT 4FSCAPAC2.3%314.1%
15GIAGaruda IndonesiaT 4FSCAPAC2.4%3614.6%
16SIASingapore AirlinesT 2FSCAPAC2.5%5622.0%
17MMAMAIT 4FSCAPAC2.6%411.4%
18SDGStarAirT 4FSCAPAC2.6%35.0%
19AWQIndonesia AirAsiaT 4LCCAPAC3.1%1517.1%
20UTYAlliance Airlines2T 2LCCAPAC3.4%514.8%
21VSVSCAT AirlinesT 3LCCAPAC3.5%1010.6%
22THAThai AirwaysT 3LCCAPAC3.7%5429.2%
23ANZAir New ZealandT 1FSCAPAC4.1%15316.8%
24QLKQantasLinkT 2LCCAPAC4.1%4913.8%
25JJPJetstar JapanT 3LCCAPAC4.4%2119.6%
26VOZVirgin AustraliaT 2FSCAPAC4.8%7424.2%
27MDAMandarinT 3FSCAPAC4.8%2825.8%
28JACJapan Air CommuterT 3LCCAPAC4.8%2715.5%
29AXMAirAsiaT 1LCCAPAC5.0%11816.5%
30JSAJetstar AsiaT 4LCCAPAC5.4%1126.2%
31QFAQantasT 1FSCAPAC5.4%22724.6%
32BBCBangladesh BimanT 4FSCAPAC5.4%2522.8%
33SJXStarLuxT 4FSCAPAC5.6%1722.3%
34SJVSuper Air JetT 3LCCAPAC5.8%7216.2%
35EVAEVA AirwaysT 3LCCAPAC5.8%9526.0%
36AARAsianaT 2FSCAPAC5.8%2629.1%
37FJIFiji AirwaysT 3LCCAPAC5.9%525.2%
38CEBCebu PacificT 2LCCAPAC5.9%11819.4%
39ORCOriental Air BridgeT 4LCCAPAC6.1%1018.3%
40BKPBangkokT 3FSCAPAC6.2%3627.5%
41HVNVietnam AirlinesT 2LCCAPAC6.4%15729.0%
42KALKorean AirT 2FSCAPAC6.6%6231.9%
43IADAirAsia IndiaT 3LCCAPAC6.7%3826.2%
44TWBT'way AirT 4FSCAPAC6.7%5638.0%
45JSTJetstarT 2LCCAPAC6.8%12133.2%
46CTVCitilink IndonesiaT 3LCCAPAC6.9%8131.4%
47CALChina AirlinesT 3FSCAPAC7.0%9223.1%
48ALKSriLankan AirlinesT 3FSCAPAC7.4%1826.2%
49BAVBamboo AirwaysT 4FSCAPAC7.6%1724.6%
50CPACathay PacificT 2FSCAPAC8.0%11829.0%
51HKEHong Kong Express AirwaysT 4FSCAPAC8.1%3931.0%
52MXDMalindo AirT 3LCCAPAC8.2%2225.1%
53CGNAir ChanganT 3LCCAPAC8.3%5915.9%
54VIRVirgin AtlanticT 3FSCAPAC8.3%4726.4%
55MWGMASwingsT 4LCCAPAC8.5%3419.8%
56TGWScootT 3LCCAPAC8.6%9034.5%
57TLMThai Lion AirT 4LCCAPAC8.6%4329.9%
58AICAir IndiaT 2FSCAPAC9.0%21133.1%
59VTIVistaraT 2FSCAPAC9.2%17143.6%
60RXARegional Express AirlinesT 3FSCAPAC9.2%7125.7%
61PVLPAL AirlinesT 3LCCAPAC9.5%5817.4%
62XAXAirAsia XT 3LCCAPAC9.5%2327.6%
63MASMalaysia AirlinesT 2FSCAPAC9.7%10739.1%
64ESREastarJetT 4LCCAPAC10.4%3844.9%
65PALPhilippine Air LinesT 3LCCAPAC10.4%6130.5%
66IGOIndiGOT 1LCCAPAC10.5%89933.5%
67CGZColorful GuizhouT 3LCCAPAC11.8%5625.9%
68AXBAir India ExpressT 3LCCAPAC11.9%11827.7%
69JNAJin AirT 3LCCAPAC12.1%10045.2%
70JJAJeju AirT 3LCCAPAC12.5%12734.8%
71CRKHong Kong AirlinesT 4FSCAPAC12.5%6039.2%
72CCDDalian AirlinesT 3FSCAPAC12.9%6121.3%
73UEAChengdu AirlinesT 2LCCAPAC13.6%16231.1%
74QJEQantasLinkT 4LCCAPAC16.3%2535.0%
75KNAKunming AirlinesT 4LCCAPAC16.7%16244.3%
76HXAChina Express AirlinesT 2LCCAPAC16.8%23536.4%
77LKELucky AirT 3LCCAPAC17.1%20139.2%
78QDAQingdao AirlinesT 3LCCAPAC17.2%9935.9%
79TBATibet AirlinesT 3LCCAPAC17.3%5737.9%
80CQHSpring AirlinesT 2LCCAPAC17.4%41935.6%
81GAPPAL ExpressT 4LCCAPAC17.7%14941.8%
82JYH9 AirT 3LCCAPAC18.3%14336.3%
83OTTOTT AirlinesT 4FSCAPAC18.6%4634.7%
84RLHRuiliT 3LCCAPAC18.7%4941.9%
85CNMAir China Inner MongoliaT 4LCCAPAC18.9%3130.6%
86AKJAkasa AirT 4LCCAPAC18.9%14039.0%
87PIAPakistan International AirlinesT 3FSCAPAC19.2%9339.6%
88CCAAir ChinaT 1FSCAPAC19.5%170734.8%
89CSHShanghai AirlinesT 1FSCAPAC20.1%29842.8%
90OKAOkay AirwaysT 3LCCAPAC20.2%11937.0%
91CSCSichuan AirlinesT 1LCCAPAC20.4%70742.0%
92HBHHebei AirlinesT 4LCCAPAC20.6%11240.2%
93CJXJiangxiT 4LCCAPAC20.7%6244.0%
94AMUAir MacauT 4LCCAPAC20.9%7252.1%
95CDCZhejiang LoongT 2LCCAPAC21.2%27336.9%
96DKHJuneyao AirlinesT 2LCCAPAC21.3%64240.1%
97VJCVietJet AirT 2LCCAPAC21.5%55036.4%
98CUAChina United AirlinesT 2LCCAPAC21.6%10041.2%
99CXAXiamenAirT 1LCCAPAC21.6%68543.2%
100CHBWest AirT 4LCCAPAC22.0%32142.9%
101FZAFuzhou AirlinesT 4LCCAPAC22.8%6946.4%
102OTCAir TravelT 4LCCAPAC22.8%6444.1%
103CESChina EasternT 1LCCAPAC22.9%239943.4%
104GCRTianjin AirlinesT 2FSCAPAC23.8%40541.5%
105CBJBeijing Capital AirlinesT 1LCCAPAC25.8%39148.4%
106CSNChina Southern AirlinesT 1FSCAPAC26.4%303043.5%
107YZRSuparnaT 4FSCAPAC26.5%6740.3%
108CHHHainan AirlinesT 1FSCAPAC26.7%103144.0%
109CDGShandong AirlinesT 1LCCAPAC27.0%76049.4%
110BTKBatik AirT 2FSCAPAC28.9%34452.8%
111WONWings AbadiT 3LCCAPAC29.2%4761.7%
112SEJSpiceJetT 2LCCAPAC30.4%27447.7%
113CUHUrumqi AirT 4LCCAPAC30.5%9048.8%
114EPADonghai AirlinesT 4LCCAPAC31.4%14653.9%
115CSZShenzhen AirlinesT 1LCCAPAC33.8%86355.4%
116LNILion AirT 2LCCAPAC41.2%71160.2%
Region

Europe

The CrowdStrike outage did not impact European airlines as much as other regions, and minor increases in disruption metrics were more the result of an increase [4%] in overall planned flights. This is also evident by how Europe accounts for less disruptions globally this month compared to last [30.5% to 28.1%].

78 Airlines | 40 LCC | 38 FSC

28.9%
Avg Total Disruption
28.1%
% Global Disruption
8.8%
Average ImPax
12.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We were a group of 12 people and were all very sceptical based on the reviews here, so I wanted to say something positive here. Check-in was quick, the staff at the airport and on the plane were very friendly, especially with the children. The flight took off about 20 minutes later but arrived in [city] on time. The flight was relaxed and the leg freedom was no less than on our outbound flight with Sunexpress. The only minus was that we didn't have our reserved seats, but we were refunded the money for the reservation the next day without asking.”

[Tier 1, FSC]

”Terrible company who conspire to hide information about your booking, refuse freedom of information requests and have completely unfair contract terms and unhelpful staff. I had to cancel a booking, more than two months in advance, and they have refused any refund of either the flight cost nor the extra I have paid for baggage. They are totally unable and unwilling to provide any explanation as to how this is considered a reasonable charge and are totally ignoring my freedom of information request and refusing to provide me any information. Avoid like the plague.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1KLCKLM CityhopperT 2LCCEurope0.4%10.6%
2TKJAjetT 3LCCEurope0.5%81.3%
3CCMAir CorsicaT 3FSCEurope1.2%414.6%
4TOMTUI AirwaysT 2LCCEurope1.3%204.0%
5FPYPLAY AirlinesT 4LCCEurope2.0%58.0%
6NWSNordwindT 4FSCEurope2.7%1210.1%
7FINFinnairT 2FSCEurope2.7%5418.6%
8BRXBraathens Regional AirwaysT 3FSCEurope2.8%1018.5%
9SASSAST 2FSCEurope2.9%6514.1%
10LOGLoganairT 3FSCEurope2.9%1614.6%
11SBIS7 AirlinesT 2FSCEurope3.0%2815.6%
12ICEIcelandairT 3FSCEurope3.2%2318.2%
13BCIBlue IslandsT 4FSCEurope3.4%37.8%
14JAFTui Fly BelgiumT 4LCCEurope3.5%178.2%
15SDMRossiya AirlinesT 3LCCEurope3.9%6613.2%
16IBSIberia ExpressT 4LCCEurope4.0%2719.3%
17TVFTransavia FranceT 2LCCEurope4.1%8218.3%
18IBEIberiaT 2FSCEurope4.2%10719.9%
19OVAAir Europa ExpressT 3LCCEurope4.3%1222.4%
20NOZNorwegian Air ShuttleT 2FSCEurope4.6%7022.4%
21SEHSky ExpressT 4LCCEurope4.9%5826.4%
22EZSEasyJet SwitzerlandT 3LCCEurope5.0%1122.8%
23AEAAir EuropaT 3FSCEurope5.1%4521.8%
24BELBrussels AirlinesT 2FSCEurope5.6%5724.3%
25BCYCityjetT 3LCCEurope5.9%2726.2%
26AFLAeroflotT 2FSCEurope5.9%14720.8%
27TUITUI AirwaysT 2LCCEurope6.0%3620.5%
28TAPTAP Air PortugalT 2LCCEurope6.1%4136.6%
29LOTLOT Polish AirlinesT 2FSCEurope6.1%5528.7%
30THYTurkish AirlinesT 1FSCEurope6.1%42823.6%
31CAICorendon AirlinesT 3FSCEurope6.3%4516.2%
32EINAer LingusT 2FSCEurope6.4%7722.5%
33HOPHOP!T 2LCCEurope6.6%9228.7%
34NSZNorwegian Air SwedenT 3LCCEurope6.7%4329.3%
35CFEBA CityFlyerT 3FSCEurope6.8%2421.2%
36SWRSwissT 2FSCEurope7.1%13738.0%
37KLMKLMT 1FSCEurope7.1%29926.8%
38VLGVueling AirlinesT 2LCCEurope7.1%24022.8%
39AURAurigny Air Services Ltd.T 4FSCEurope7.2%1822.0%
40LGLLuxairT 4LCCEurope7.8%1537.7%
41VOEVoloteaT 2LCCEurope8.0%9026.9%
42PGAPortugaliaT 3LCCEurope8.1%2937.5%
43EJUeasyJet EuropeT 2LCCEurope8.3%5028.5%
44AUAAustrian AirlinesT 2FSCEurope8.3%19028.5%
45AEEAegean AirlinesT 2FSCEurope8.3%14045.4%
46SATSATA Air AcoresT 4FSCEurope8.5%3229.0%
47CFGCondorT 2FSCEurope8.5%11432.1%
48AFRAir FranceT 1FSCEurope8.9%35032.9%
49CTNCroatia AirlinesT 3FSCEurope9.1%3138.4%
50ARTSmart LynxT 3LCCEurope9.3%3622.8%
51OALOlympic AirT 4LCCEurope9.9%6151.1%
52AERAer LingusT 3FSCEurope10.0%3219.0%
53TVSSmartwingsT 4LCCEurope10.2%12122.9%
54DLHLufthansaT 1FSCEurope10.4%60740.3%
55EWGEurowingsT 2LCCEurope10.4%21931.8%
56TRATransaviaT 2LCCEurope11.1%9340.4%
57WUKWizz Air UKT 4LCCEurope11.3%5732.0%
58BAWBritish AirwaysT 1FSCEurope11.8%56341.4%
59EXSJet2.comT 2LCCEurope12.6%30138.1%
60WMTWizz Air MaltaT 2LCCEurope12.9%34327.4%
61RYSBuzzT 2LCCEurope13.2%28035.9%
62BTIairBalticT 4FSCEurope13.8%16845.9%
63OCNDiscoverT 4FSCEurope13.9%3639.4%
64OAWHelveticT 4LCCEurope14.4%4747.1%
65RYRRyanairT 1LCCEurope15.2%217141.9%
66ASLAir SerbiaT 3FSCEurope15.2%9743.3%
67WZZWizz AirT 2LCCEurope15.7%43233.7%
68CLHLufthansa CitylineT 2FSCEurope15.7%16046.5%
69ROTTAROMT 3FSCEurope15.7%5939.7%
70EFWBA Euroflyer dbaT 4FSCEurope16.6%5847.4%
71ITYITA AirwaysT 2FSCEurope16.6%33450.6%
72EZYeasyJetT 1LCCEurope17.1%113347.0%
73RUKRyanair UKT 3LCCEurope17.5%7645.1%
74DLAAir DolomitiT 3LCCEurope18.3%12853.3%
75STWSouthwindsT 4LCCEurope20.1%2732.8%
76CBGGX AirlinesT 3LCCEurope20.7%12040.2%
77SXSSun ExpressT 3LCCEurope23.3%41655.6%
78PGTPegasus AirlinesT 1LCCEurope23.5%75957.6%
Region

North America

Total planned flights increased by 4% this month, but passengers that experienced a medium and major delay, or cancellation increased by 35%; an increase of >5m for July caused by the impact of the major outage on Tier 1 carriers.

36 Airlines | 18 LCC | 18 FSC

28.9%
Avg Total Disruption
25.4%
% Global Disruption
12.4%
ImPax
15.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I cannot thank [Airline] enough for his help. I had a family death and booked a flight in a haste, then later funeral services changed and by policy I was not allowed to change/cancel flight within 24 hours of travel date. They understood my grief and concern and obtained my flight change plus a thank you credit.”

[Tier 1, LCC]

“The worst experience I've ever had. The most unhelpful agents I have ever encountered at the [city] airport. Flight delays, customs, etc. resulting in missing flight. Agent attempted to avoid providing hotel and meal vouchers, even though the flight was delayed for two days. Supervisor finally provided 1 night stay and one $12 meal voucher. I am a 70 year old woman stranded in [city], alone.“

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America2.1%022.7%
2QXEHorizonT 4LCCNorth America2.5%1315.2%
3HALHawaiian AirlinesT 1FSCNorth America2.7%3714.4%
4AMXAeroMexicoT 2FSCNorth America5.1%9319.3%
5POEPorterT 3LCCNorth America5.3%5117.5%
6TSCAir TransatT 3FSCNorth America5.3%3226.0%
7PCOPacific Coastal AirlinesT 3LCCNorth America5.4%1722.4%
8SLIAeroMéxico ConnectT 3FSCNorth America5.6%4416.9%
9ASAAlaska AirlinesT 1FSCNorth America6.3%23925.3%
10BWACaribbean AirlinesT 4FSCNorth America6.7%1716.9%
11SCXSun Country AirlinesT 3LCCNorth America8.5%7120.0%
12PDTPiedmont AirlinesT 4FSCNorth America9.1%3920.6%
13SWASouthwestT 1LCCNorth America9.6%204730.0%
14ENYEnvoy AirT 3FSCNorth America10.0%16428.2%
15AIEAir InuitT 3LCCNorth America10.2%5123.2%
16FLEFlairT 4LCCNorth America10.5%4830.0%
17JZAJazzT 2LCCNorth America11.5%6531.2%
18AAYAllegiant AirT 2LCCNorth America12.2%24828.2%
19VTEContour AirlinesT 3FSCNorth America12.8%6821.5%
20ACAAir CanadaT 2FSCNorth America12.8%36533.4%
21WENWestJet EncoreT 4LCCNorth America13.1%7734.6%
22BHSBahamasairT 4FSCNorth America13.4%1642.3%
23JBUJetBlueT 1LCCNorth America13.6%57029.4%
24MXYBreeze AirwaysT 3LCCNorth America14.5%8232.5%
25FFTFrontierT 2LCCNorth America16.5%22534.4%
26UALUnitedT 1FSCNorth America16.8%290031.8%
27AALAmerican AirlinesT 1FSCNorth America17.7%287435.6%
28WJAWestJetT 2LCCNorth America18.0%34542.0%
29DALDeltaT 1FSCNorth America18.7%328832.6%
30NKSSpiritT 1LCCNorth America19.0%78436.8%
31JIAPSA AirlinesT 2FSCNorth America19.3%23534.1%
32SILSilver AirwaysT 3LCCNorth America19.4%7534.9%
33ROUAir Canada RougeT 3LCCNorth America20.9%8240.8%
34EDVEndeavor AirT 2FSCNorth America21.4%25233.4%
35ASHMesaT 2FSCNorth America22.1%28636.5%
36IWYInterCaribbean AirwaysT 4LCCNorth America26.4%3346.5%
Region

Middle East and Africa

Overall disruption metrics decreased in July, however approx 100K more passengers experienced a major delay (>3hrs) or cancellation compared with June 2024.

39 Airlines | 13 LCC | 26 FSC

17.7%
Avg Total Disruption
4.2%
% Global Disruption
4.5%
Average ImPax
1.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My husband and I had an excellent experience with the [airline] staff at [city] Airport. The employee [name] was extremely friendly and helpful. Through her, we were able to understand why [airline] was voted the best airline in the world. Many Thanks!”

[Tier 1, LCC]

“[Airline], they cancelled our flight with no reason and they said we can’t find you any flight within the next 3 days , even i told them my kids will miss their school the only thing they said is we will do a refund if you want. They were very rude with me today.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1LNKSouth African AirlinkT 2LCCME&A0.5%117.8%
2UZBUzbekistan AirwaysT 3FSCME&A1.0%59.9%
3FADFlyadealT 4LCCME&A1.0%98.5%
4SKKASKY AirlinesT 4FSCME&A1.0%17.3%
5GBBGlobal AviationT 4FSCME&A1.1%37.7%
6OMAOman AirT 3FSCME&A1.7%108.1%
7OMSSalamAirT 4FSCME&A1.9%819.5%
8RWDRwandAirT 4FSCME&A2.0%39.1%
9IRAIranAIRT 4FSCME&A2.2%48.7%
10IAWIraqi AirwaysT 4FSCME&A2.3%811.2%
11DTATAAG Angola AirlinesT 4FSCME&A2.3%29.1%
12ETHEthiopian AirlinesT 2FSCME&A2.4%5312.6%
13KACKuwait Airways CorporationT 3LCCME&A2.8%711.8%
14UBGUS-Bangla AirlinesT 4LCCME&A2.8%714.7%
15RJARoyal JordanianT 3FSCME&A2.9%1413.2%
16GFAGulf AirT 4FSCME&A3.0%1716.9%
17QTRQatar AirwaysT 1FSCME&A3.0%9516.4%
18SVASaudiaT 1FSCME&A3.2%8011.7%
19KNEFlynasT 2LCCME&A3.3%3617.0%
20ABYAir ArabiaT 4LCCME&A3.6%3630.1%
21UAEEmiratesT 1FSCME&A3.8%17226.7%
22KEMCemAirT 4LCCME&A3.8%220.7%
23ETDEtihad AirwaysT 2FSCME&A3.9%6522.9%
24RAMRoyal Air MarocT 3FSCME&A4.5%6014.5%
25VREAir Cote D'IvoireT 4FSCME&A4.8%411.4%
26IRMMahan AirT 4FSCME&A4.9%1213.0%
27JZRJazeera AirwaysT 3LCCME&A5.2%2521.5%
28MSCAir CairoT 3LCCME&A5.6%2218.1%
29SAASouth African AirwaysT 4FSCME&A6.0%525.6%
30FDBFlyDubaiT 2LCCME&A6.3%9828.0%
31DAHAir AlgerieT 3FSCME&A6.7%7316.9%
32AHYAzerbaijan AirlinesT 4FSCME&A7.0%3120.1%
33KZRAir AstanaT 3FSCME&A7.1%7121.8%
34FHYFreebirdT 4LCCME&A7.2%2518.3%
35MSREgyptairT 2LCCME&A7.6%9831.4%
36ELYEl AlT 3FSCME&A8.0%5330.0%
37MAUAir MauritiusT 4FSCME&A9.9%1625.5%
38TARTunis AirT 4LCCME&A12.0%3637.4%
39KQAKenya AirwaysT 3FSCME&A17.8%12334.4%
Region

Latin America

Disruption numbers for LATAM decreased overall, albeit there was a 10% increase in medium to major delays and cancellations [ImPax %], impacting approx. 100K more passengers since June.

22 Airlines | 14 LCC | 8 FSC

17.2%
Avg Total Disruption
3.1%
% Global Disruption
5.5%
Average ImPax
1.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Simply the best [airline]. Cordial and gentle service, also available on time from the Blue bus to the stop at the end of the trip. Everything is without two varied snacks and space for legs that complete the whole package of a good experience.”

[Tier 1, FSC]

”Terrible trip, my trip was cancelled, lack of respect for how the passengers put us on a bus that took more than 1 hour to leave, 7 hours on the bus to [city]. I will never go with this company again.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.9%17.7%
2GLOGol Transportes AereosT 1LCCLATAM1.0%318.9%
3PTBVoepass Linhas AéreasT 4FSCLATAM1.0%15.1%
4RPBCopa Airlines ColumbiaT 4FSCLATAM1.4%510.8%
5BOVBoa BolivianaT 3FSCLATAM1.6%38.4%
6CMPCopa AirlinesT 2FSCLATAM2.5%5111.8%
7TAMLatam BrasilT 1FSCLATAM2.6%9512.6%
8LANLatamT 1FSCLATAM2.7%359.9%
9ARGAerolineas ArgentinasT 2FSCLATAM2.9%4117.6%
10AVAAviancaT 1LCCLATAM3.6%11512.6%
11AZUAzul Brazilian AirlinesT 1FSCLATAM4.7%15315.5%
12LPELatam PerúT 3LCCLATAM4.8%6619.0%
13DWIArajet SAT 4LCCLATAM5.3%715.2%
14VOIVolarisT 1LCCLATAM5.6%3520.9%
15SKXSky AirlineT 4LCCLATAM5.8%2123.6%
16SKUSky AirlinesT 3LCCLATAM6.0%2823.8%
17LCTTAR AerolineasT 4LCCLATAM7.1%411.7%
18VIVVivaAerobusT 2LCCLATAM10.4%23429.7%
19JATJetSmartT 4LCCLATAM10.5%3537.4%
20LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM12.9%2418.6%
21FBZFlybondiT 4LCCLATAM13.0%4930.8%
22ACNAzul ConectaT 4LCCLATAM15.3%5026.6%