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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

June 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

June 2024


Quick Insights

Global | 23.3% month-on-month increase in passengers disrupted by medium and major delays, and cancellations [ImPax %]; 8.8m more passengers compared to May 2024. Europe | Due to an increase in major delays [>3hrs] and cancellations, approx. 1.3m passengers would be eligible for compensation according to EU261 standards.
APAC | 2.1% of all planned flights experience a major delay [>3hs] affecting approx. 3m passengers. North America | Among Tier 1 carriers 2.7% of all disruptions were major delays [>3 hours] and cancellations.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | June 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC4.7%1.8%8
2DALDeltaFSCNorth America6.8%2.3%3
3SWASouthwestLCCNorth America7.5%4.0%1
4UALUnitedFSCNorth America11.1%2.5%5
5RYRRyanairLCCEurope11.5%4.1%4
6EZYeasyJetLCCEurope12.6%2.6%9
7AALAmerican AirlinesFSCNorth America14.2%3.9%2
8CCAAir ChinaFSCAPAC15.3%1.6%10
9CESChina EasternLCCAPAC18.1%2.9%6
10CSNChina Southern AirlinesFSCAPAC22.2%3.1%7
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 289 airlines totalling 786,047 disrupted flights, across 2,952,305 planned flights, globally.

Disruptions increase by >10% with ATC and pilot strikes beginning to impact Europe specifically. Check out the full report!

289 Airlines | 157 LCC | 132 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
786,047 54.4% LCC | 45.6% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
24.9% 27.2% LCC | 22.1% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
8% 9.5% LCC | 6.3% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
37.7m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CQN Chongqing T 4 FSC APAC 0.0% 0 0.2%
2 SFJ StarFlyer T 3 FSC APAC 0.4% 2 5.7%
3 TVJ Thai Vietjet Air T 4 LCC APAC 0.4% 2 16.9%
4 FPY PLAY Airlines T 4 LCC Europe 0.6% 1 5.6%
5 GBB Global Aviation T 4 FSC ME&A 0.7% 2 4.5%
6 FDA Fuji Dream T 3 LCC APAC 0.7% 2 2.9%
7 TKJ Ajet T 3 LCC Europe 0.7% 12 1.5%
8 LNK South African Airlink T 2 LCC ME&A 0.8% 16 7.3%
9 GLO Gol Transportes Aereos T 1 LCC LATAM 0.9% 23 10.4%
10 BKP Bangkok T 3 FSC APAC 0.9% 5 16.5%
11 AIQ Thai AirAsia T 3 LCC APAC 1.0% 14 18.9%
12 CCM Air Corsica T 3 FSC Europe 1.1% 3 14.5%
13 JAL Japan Airlines T 1 FSC APAC 1.1% 40 12.4%
14 RPB Copa Airlines Columbia T 4 FSC Latam 1.1% 4 11.7%
15 FAD Flyadeal T 4 LCC ME&A 1.1% 9 9.7%
16 ANA All Nippon T 1 FSC APAC 1.2% 35 12.6%
17 TOM TUI Airways T 2 LCC Europe 1.2% 16 4.4%
18 KAC Kuwait Airways Corporation T 3 LCC ME&A 1.2% 3 7.6%
19 KNE Flynas T 2 LCC ME&A 1.2% 14 14.1%
20 SKY Skymark T 3 LCC APAC 1.3% 9 12.3%
21 TAM Latam Brasil T 1 FSC LATAM 1.3% 44 10.6%
22 APJ Peach Airlines T 4 LCC APAC 1.4% 9 14.0%
23 LAN Latam T 1 FSC LATAM 1.5% 16 6.5%
24 ICE Icelandair T 3 FSC Europe 1.6% 10 14.0%
25 BOV Boa Boliviana T 3 FSC LATAM 1.6% 3 9.3%
26 SNJ Solaseed Air T 3 FSC APAC 1.6% 3 8.2%
27 UZB Uzbekistan Airways T 3 FSC ME&A 1.7% 9 16.9%
28 RWD RwandAir T 4 FSC ME&A 1.7% 3 9.3%
29 LAO Lao T 4 FSC APAC 1.7% 2 14.8%
30 AKX ANA Wings T 2 FSC APAC 1.7% 27 11.5%
31 JZR Jazeera Airways T 3 LCC ME&A 1.9% 9 23.8%
32 DVR Divi Divi Air T 4 FSC North America 1.9% 0 15.5%
33 FIN Finnair T 2 FSC Europe 1.9% 38 17.0%
34 KLC KLM Cityhopper T 2 LCC Europe 2.0% 24 16.0%
35 SAA South African Airways T 4 FSC ME&A 2.1% 1 12.2%
36 OMA Oman Air T 3 FSC ME&A 2.1% 12 8.4%
37 GFA Gulf Air T 4 FSC ME&A 2.2% 12 16.3%
38 IBS Iberia Express T 4 LCC Europe 2.2% 14 15.7%
39 XAX AirAsia X T 3 LCC APAC 2.2% 4 18.0%
40 TGU TAG Airlines T 4 LCC LATAM 2.2% 3 9.5%
41 AHY Azerbaijan Airlines T 4 FSC ME&A 2.3% 9 11.9%
42 SAS SAS T 2 FSC Europe 2.3% 55 13.2%
43 NTH Hokkaido Air System T 4 FSC APAC 2.4% 1 8.1%
44 CMP Copa Airlines T 2 FSC LATAM 2.4% 47 15.0%
45 MDA Mandarin T 3 FSC APAC 2.4% 13 21.6%
46 BRX Braathens Regional Airways T 3 FSC Europe 2.4% 13 16.6%
47 DTA TAAG Angola Airlines T 4 FSC ME&A 2.5% 2 10.1%
48 JTA Japan Trans Air T 3 LCC APAC 2.5% 9 21.0%
49 SBI S7 Airlines T 2 FSC Europe 2.6% 21 15.9%
50 SKK ASKY Airlines T 4 FSC ME&A 2.7% 3 10.0%
51 BWA Caribbean Airlines T 4 FSC North America 2.7% 7 12.0%
52 AWQ Indonesia AirAsia T 4 LCC APAC 2.8% 14 22.1%
53 JAF Tui Fly Belgium T 4 LCC Europe 2.9% 11 10.5%
54 HAL Hawaiian Airlines T 1 FSC North America 2.9% 37 15.3%
55 JJP Jetstar Japan T 3 LCC APAC 2.9% 13 16.4%
56 IAW Iraqi Airways T 4 FSC ME&A 2.9% 10 16.8%
57 ETD Etihad Airways T 2 FSC ME&A 2.9% 45 18.8%
58 GIA Garuda Indonesia T 4 FSC APAC 2.9% 40 20.2%
59 SVA Saudia T 2 FSC ME&A 3.0% 54 11.4%
60 SDM Rossiya Airlines T 3 LCC Europe 3.0% 46 11.0%
61 ABY Air Arabia T 4 LCC ME&A 3.0% 28 32.5%
62 AXM AirAsia T 1 LCC APAC 3.0% 66 21.3%
63 MMA MAI T 4 FSC APAC 3.0% 5 15.6%
64 ETH Ethiopian Airlines T 2 FSC ME&A 3.1% 65 19.5%
65 SIA Singapore Airlines T 2 FSC APAC 3.1% 67 25.0%
66 KEM CemAir T 4 LCC ME&A 3.1% 2 13.6%
67 MAU Air Mauritius T 4 FSC ME&A 3.2% 4 15.3%
68 UAE Emirates T 1 FSC ME&A 3.2% 138 22.6%
69 PTB Voepass Linhas Aéreas T 4 FSC LATAM 3.2% 3 12.5%
70 NOZ Norwegian Air Shuttle T 2 FSC Europe 3.2% 49 19.1%
71 KAL Korean Air T 2 FSC APAC 3.2% 29 18.8%
72 TVF Transavia France T 2 LCC Europe 3.3% 59 20.2%
73 FDB FlyDubai T 2 LCC ME&A 3.4% 48 21.4%
74 HVN Vietnam Airlines T 2 LCC APAC 3.4% 79 19.1%
75 TLM Thai Lion Air T 4 LCC APAC 3.4% 15 20.8%
76 QXE Horizon T 4 LCC North America 3.4% 17 16.3%
77 OMS SalamAir T 4 FSC ME&A 3.4% 11 22.4%
78 THA Thai Airways T 3 LCC APAC 3.5% 48 27.0%
79 SEH Sky Express T 4 LCC Europe 3.5% 38 24.2%
80 BAV Bamboo Airways T 4 FSC APAC 3.6% 6 19.5%
81 IBE Iberia T 2 FSC Europe 3.6% 87 19.2%
82 NWS Nordwind T 4 FSC Europe 3.6% 15 12.3%
83 QTR Qatar Airways T 1 FSC ME&A 3.7% 107 16.7%
84 VOZ Virgin Australia T 2 FSC APAC 3.8% 54 20.2%
85 RJA Royal Jordanian T 3 FSC ME&A 3.8% 18 14.9%
86 VOI Volaris T 1 LCC LATAM 3.8% 22 16.1%
87 PDT Piedmont Airlines T 4 FSC North America 3.8% 16 10.8%
88 JAC Japan Air Commuter T 3 LCC APAC 3.9% 21 17.0%
89 SJX StarLux T 4 FSC APAC 3.9% 10 25.8%
90 IAD AirAsia India T 3 LCC APAC 3.9% 22 26.8%
91 KLM KLM T 1 FSC Europe 3.9% 138 25.7%
92 VTI Vistara T 2 FSC APAC 3.9% 71 30.7%
93 AFL Aeroflot T 2 FSC Europe 3.9% 89 18.8%
94 JJA Jeju Air T 3 LCC APAC 3.9% 39 24.4%
95 EVA EVA Airways T 3 LCC APAC 3.9% 61 22.4%
96 RAM Royal Air Maroc T 3 FSC ME&A 4.1% 45 21.1%
97 LOG Loganair T 3 FSC Europe 4.1% 22 16.2%
98 AMX AeroMexico T 2 FSC North America 4.1% 70 13.6%
99 BEL Brussels Airlines T 2 FSC Europe 4.1% 42 25.3%
100 QLK QantasLink T 2 LCC APAC 4.2% 47 13.2%
101 CEB Cebu Pacific T 2 LCC APAC 4.2% 78 23.0%
102 UTY Alliance Airlines2 T 2 LCC APAC 4.2% 5 13.6%
103 AAR Asiana T 2 FSC APAC 4.2% 18 22.2%
104 SDG StarAir T 4 FSC APAC 4.2% 4 6.8%
105 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.3% 129 16.3%
106 NSZ Norwegian Air Sweden T 3 LCC Europe 4.3% 26 24.2%
107 OVA Air Europa Express T 3 LCC Europe 4.3% 10 18.1%
108 AUR Aurigny Air Services Ltd. T 4 FSC Europe 4.4% 10 10.9%
109 ARG Aerolineas Argentinas T 2 FSC LATAM 4.4% 47 16.2%
110 ANZ Air New Zealand T 1 FSC APAC 4.4% 156 15.4%
111 IRM Mahan Air T 4 FSC ME&A 4.5% 12 14.4%
112 AVA Avianca T 1 LCC LATAM 4.5% 136 16.9%
113 POE Porter T 3 LCC North America 4.5% 40 17.8%
114 PCO Pacific Coastal Airlines T 3 LCC North America 4.5% 13 18.6%
115 IGO IndiGO T 1 LCC APAC 4.7% 384 25.4%
116 SLI AeroMéxico Connect T 3 FSC North America 4.8% 38 13.7%
117 TWB T'way Air T 4 FSC APAC 4.9% 38 32.1%
118 CFE BA CityFlyer T 3 FSC Europe 4.9% 16 19.1%
119 CAL China Airlines T 3 FSC APAC 5.0% 62 21.4%
120 JST Jetstar T 2 LCC APAC 5.0% 75 25.0%
121 TSC Air Transat T 3 FSC North America 5.1% 26 29.5%
122 JNA Jin Air T 3 LCC APAC 5.2% 40 31.1%
123 QFA Qantas T 1 FSC APAC 5.2% 200 23.2%
124 DWI Arajet SA T 4 LCC Latam 5.2% 7 16.3%
125 THY Turkish Airlines T 1 FSC Europe 5.3% 361 22.7%
126 CTV Citilink T 2 LCC APAC 5.3% 58 29.0%
127 FJI Fiji Airways T 3 LCC APAC 5.4% 4 25.3%
128 BBC Bangladesh Biman T 4 FSC APAC 5.4% 23 31.4%
129 AEA Air Europa T 3 FSC Europe 5.5% 47 24.4%
130 EZS EasyJet Switzerland T 3 LCC Europe 5.5% 30 31.5%
131 UBG US-Bangla Airlines T 4 LCC ME&A 5.6% 14 41.7%
132 MSC Air Cairo T 3 LCC ME&A 5.8% 21 22.3%
133 HOP HOP! T 2 LCC Europe 5.8% 86 27.7%
134 TGW Scoot T 2 LCC APAC 5.9% 58 32.5%
135 BCY Cityjet T 3 LCC Europe 5.9% 27 25.8%
136 EIN Aer Lingus T 2 FSC Europe 6.0% 70 23.9%
137 IRA IranAIR T 4 FSC ME&A 6.0% 10 13.2%
138 ASA Alaska Airlines T 1 FSC North America 6.0% 215 24.6%
139 AEE Aegean Airlines T 2 FSC Europe 6.2% 98 41.5%
140 ORC Oriental Air Bridge T 4 LCC APAC 6.2% 10 10.4%
141 EJU easyJet Europe T 2 LCC Europe 6.2% 136 27.0%
142 AUA Austrian Airlines T 2 FSC Europe 6.2% 126 24.8%
143 LOT LOT Polish Airlines T 2 FSC Europe 6.2% 54 28.5%
144 VIR Virgin Atlantic T 3 FSC APAC 6.3% 34 22.0%
145 HKE Hong Kong Express Airways T 4 FSC APAC 6.3% 29 27.9%
146 SKU Sky Airlines T 3 LCC Latam 6.4% 27 24.9%
147 AIC Air India T 2 FSC APAC 6.4% 144 30.8%
148 LAM Lam - Linhas Aereas de Mocambique T 4 LCC LATAM 6.4% 10 15.5%
149 AKJ Akasa Air T 4 LCC APAC 6.4% 45 22.7%
150 SKX Sky Airline T 4 LCC LATAM 6.5% 21 23.0%
151 KZR Air Astana T 3 FSC ME&A 6.6% 60 29.4%
152 BCI Blue Islands T 4 FSC Europe 6.6% 6 11.1%
153 VOE Volotea T 2 LCC Europe 6.7% 71 32.3%
154 ELY El Al T 3 FSC ME&A 6.7% 39 29.9%
155 DAL Delta T 1 FSC North America 6.8% 1129 19.2%
156 JSA Jetstar Asia T 4 LCC APAC 6.8% 14 28.7%
157 RXA Regional Express Airlines T 3 FSC APAC 6.8% 47 22.6%
158 PAL Philippine Air Lines T 3 LCC APAC 6.9% 38 23.1%
159 PGA Portugalia T 3 LCC Europe 6.9% 24 34.3%
160 LPE Latam Perú T 3 LCC Latam 7.0% 95 20.9%
161 EWG Eurowings T 2 LCC Europe 7.0% 141 28.3%
162 MSR Egyptair T 2 LCC ME&A 7.0% 87 33.7%
163 JIA PSA Airlines T 2 FSC North America 7.0% 78 17.6%
164 VLG Vueling Airlines T 2 LCC Europe 7.0% 219 25.1%
165 AFR Air France T 1 FSC Europe 7.0% 263 30.5%
166 ESR EastarJet T 4 LCC APAC 7.0% 22 32.0%
167 PVL PAL Airlines T 3 LCC APAC 7.1% 39 12.9%
168 DAH Air Algerie T 3 FSC ME&A 7.1% 70 25.1%
169 FHY Freebird T 4 LCC ME&A 7.2% 21 16.9%
170 DLH Lufthansa T 1 FSC Europe 7.5% 419 37.2%
171 ART Smart Lynx T 3 LCC Europe 7.5% 22 20.0%
172 SWA Southwest T 1 LCC North America 7.5% 1551 26.5%
173 LGL Luxair T 4 LCC Europe 7.5% 14 36.8%
174 ITY ITA Airways T 2 FSC Europe 7.6% 141 39.5%
175 MAS Malaysia Airlines T 2 FSC APAC 7.6% 78 32.0%
176 SWR Swiss T 2 FSC Europe 7.6% 137 35.2%
177 WEN WestJet Encore T 4 LCC North America 7.9% 44 24.3%
178 TAP TAP Air Portugal T 2 LCC Europe 8.1% 52 37.3%
179 CGN Air Changan T 3 LCC APAC 8.2% 49 16.6%
180 VSV SCAT Airlines T 3 LCC APAC 8.2% 22 28.7%
181 WUK Wizz Air UK T 4 LCC Europe 8.2% 39 26.2%
182 SJV Super Air Jet T 3 LCC APAC 8.3% 97 29.0%
183 CPA Cathay Pacific T 2 FSC APAC 8.4% 119 29.1%
184 LCT TAR Aerolineas T 4 LCC LATAM 8.5% 5 12.5%
185 TRA Transavia T 2 LCC Europe 8.5% 66 39.9%
186 OCN Discover T 4 FSC Europe 8.6% 20 35.5%
187 BAW British Airways T 1 FSC Europe 8.8% 395 35.1%
188 AER Aer Lingus T 3 FSC Europe 8.8% 26 19.7%
189 MWG MASwings T 4 LCC APAC 8.9% 32 20.8%
190 WMT Wizz Air Malta T 2 LCC Europe 8.9% 212 25.1%
191 RYS Buzz T 2 LCC Europe 9.0% 180 31.8%
192 WZZ Wizz Air T 2 LCC Europe 9.1% 244 25.9%
193 JAT JetSmart T 4 LCC LATAM 9.1% 27 33.9%
194 CFG Condor T 2 FSC Europe 9.2% 111 33.6%
195 CCD Dalian Airlines T 3 FSC APAC 9.3% 32 19.5%
196 OAL Olympic Air T 4 LCC Europe 9.3% 51 47.7%
197 BTI airBaltic T 4 FSC Europe 9.5% 112 37.1%
198 JZA Jazz T 2 LCC North America 9.6% 51 26.6%
199 OAW Helvetic T 4 LCC Europe 9.7% 30 39.6%
200 TVS Smartwings T 4 LCC Europe 9.9% 110 25.2%
201 SCX Sun Country Airlines T 3 LCC North America 9.9% 78 23.9%
202 VIV VivaAerobus T 2 LCC LATAM 9.9% 210 30.3%
203 AAY Allegiant Air T 2 LCC North America 9.9% 193 23.5%
204 SAT SATA Air Acores T 4 FSC Europe 9.9% 37 23.0%
205 EXS Jet2.com T 2 LCC Europe 10.2% 243 34.8%
206 CTN Croatia Airlines T 3 FSC Europe 10.4% 33 39.2%
207 EDV Endeavor Air T 2 FSC North America 10.4% 117 21.3%
208 FLE Flair T 4 LCC North America 10.6% 43 31.9%
209 WON Wings Abadi T 3 LCC APAC 10.8% 16 39.4%
210 WJA WestJet T 2 LCC North America 10.9% 188 30.5%
211 ASL Air Serbia T 3 FSC Europe 11.0% 62 39.2%
212 VRE Air Cote D'Ivoire T 4 FSC ME&A 11.0% 8 30.8%
213 GAP PAL Express T 4 LCC APAC 11.0% 90 31.6%
214 UAL United T 1 FSC North America 11.1% 1818 25.5%
215 ASH Mesa T 2 FSC North America 11.1% 145 23.6%
216 UEA Chengdu Airlines T 2 LCC APAC 11.2% 124 25.8%
217 QDA Qingdao Airlines T 3 LCC APAC 11.4% 54 24.3%
218 RYR Ryanair T 1 LCC Europe 11.5% 1549 39.9%
219 BHS Bahamasair T 4 FSC North America 11.5% 13 39.5%
220 ENY Envoy Air T 3 FSC North America 11.7% 185 28.0%
221 ALK SriLankan Airlines T 3 FSC APAC 11.9% 27 35.0%
222 CRK Hong Kong Airlines T 4 FSC APAC 11.9% 43 35.6%
223 MXY Breeze Airways T 3 LCC North America 12.1% 65 28.1%
224 ROT TAROM T 3 FSC Europe 12.1% 44 32.1%
225 NKS Spirit T 1 LCC North America 12.1% 475 27.6%
226 ACN Azul Conecta T 4 LCC LATAM 12.2% 34 21.6%
227 ACA Air Canada T 2 FSC North America 12.3% 323 31.1%
228 JBU JetBlue T 1 LCC North America 12.6% 504 26.9%
229 RUK Ryanair UK T 3 LCC Europe 12.6% 54 42.2%
230 EZY easyJet T 1 LCC Europe 12.6% 797 39.8%
231 AIE Air Inuit T 3 LCC North America 12.8% 64 25.9%
232 VTE Contour Airlines T 3 FSC North America 13.0% 64 22.5%
233 LNI Lion Air T 2 LCC APAC 13.1% 210 31.3%
234 HXA China Express Airlines T 2 LCC APAC 13.5% 171 29.8%
235 TBA Tibet Airlines T 3 LCC APAC 13.5% 41 28.0%
236 CQH Spring Airlines T 2 LCC APAC 13.5% 270 28.0%
237 OTT OTT Airlines T 4 FSC APAC 13.7% 30 31.4%
238 CLH Lufthansa Cityline T 2 FSC Europe 14.0% 150 43.0%
239 AAL American Airlines T 1 FSC North America 14.2% 2232 30.7%
240 KQA Kenya Airways T 3 FSC ME&A 14.5% 96 29.3%
241 TAR Tunis Air T 4 LCC ME&A 14.7% 41 44.1%
242 CGZ Colorful Guizhou T 3 LCC APAC 15.0% 62 27.3%
243 CNM Air China Inner Mongolia T 4 LCC APAC 15.1% 24 27.4%
244 HBH Hebei Airlines T 4 LCC APAC 15.1% 70 30.3%
245 AMU Air Macau T 4 LCC APAC 15.3% 44 42.9%
246 CCA Air China T 1 FSC APAC 15.3% 1207 27.0%
247 EFW BA Euroflyer dba T 4 FSC Europe 15.3% 58 40.6%
248 QJE QantasLink T 4 LCC APAC 15.4% 26 36.7%
249 CSH Shanghai Airlines T 1 FSC APAC 15.5% 205 36.1%
250 KNA Kunming Airlines T 4 LCC APAC 15.5% 128 35.3%
251 IWY InterCaribbean Airways T 4 LCC North America 15.6% 19 33.1%
252 ROU Air Canada Rouge T 3 LCC North America 15.6% 57 34.1%
253 RLH Ruili T 3 LCC APAC 15.9% 39 33.8%
254 CSC Sichuan Airlines T 1 LCC APAC 15.9% 467 31.8%
255 FFT Frontier T 2 LCC North America 16.0% 210 35.1%
256 MXD Malindo Air T 3 LCC APAC 16.2% 41 38.7%
257 PGT Pegasus Airlines T 1 LCC Europe 16.4% 502 49.1%
258 CJX Jiangxi T 4 LCC APAC 16.5% 45 37.6%
259 LKE Lucky Air T 3 LCC APAC 16.9% 155 34.0%
260 VJC VietJet Air T 2 LCC APAC 17.3% 401 39.4%
261 CDC Zhejiang Loong T 2 LCC APAC 17.6% 197 31.5%
262 CDG Shandong Airlines T 1 LCC APAC 17.8% 438 36.8%
263 DLA Air Dolomiti T 3 LCC Europe 17.9% 118 53.0%
264 AXB Air India Express T 3 LCC APAC 18.1% 180 35.8%
265 OTC Air Travel T 4 LCC APAC 18.1% 45 34.1%
266 CES China Eastern T 1 LCC APAC 18.1% 1699 34.6%
267 CHB West Air T 4 LCC APAC 18.2% 242 34.6%
268 DKH Juneyao Airlines T 2 LCC APAC 18.5% 498 34.3%
269 FZA Fuzhou Airlines T 4 LCC APAC 18.5% 46 39.4%
270 CUA China United Airlines T 2 LCC APAC 18.7% 83 36.9%
271 SXS Sun Express T 3 LCC Europe 19.0% 298 51.5%
272 CBG GX Airlines T 3 LCC Europe 19.9% 97 35.8%
273 GCR Tianjin Airlines T 2 FSC APAC 19.9% 315 35.7%
274 JYH 9 Air T 3 LCC APAC 20.2% 135 35.7%
275 BTK Batik Air T 2 FSC APAC 20.7% 235 41.5%
276 OKA Okay Airways T 3 LCC APAC 20.7% 113 33.6%
277 PIA Pakistan International Airlines T 3 FSC APAC 21.1% 101 41.2%
278 CXA XiamenAir T 1 LCC APAC 21.5% 609 39.3%
279 STW Southwinds T 4 LCC Europe 21.6% 33 33.1%
280 FBZ Flybondi T 4 LCC LATAM 21.8% 79 37.0%
281 CSN China Southern Airlines T 1 FSC APAC 22.2% 2291 37.8%
282 CBJ Beijing Capital Airlines T 1 LCC APAC 23.1% 256 44.6%
283 YZR Suparna T 4 FSC APAC 23.3% 55 38.2%
284 SEJ SpiceJet T 2 LCC APAC 23.7% 198 43.0%
285 CHH Hainan Airlines T 1 FSC APAC 24.1% 785 39.9%
286 SIL Silver Airways T 3 LCC North America 25.1% 91 38.0%
287 CUH Urumqi Air T 4 LCC APAC 28.7% 79 48.0%
288 CSZ Shenzhen Airlines T 1 LCC APAC 29.1% 652 46.6%
289 EPA Donghai Airlines T 4 LCC APAC 31.4% 134 52.5%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From May to June, APAC’s average ImPax rose from 6.8% to 9.8%, impacting approx. 16.3m passengers, the highest percentage of medium and major delays combined with cancellations, globally.

116 Airlines | 73 LCC | 43 FSC

26.7%
Avg Total Disruption
36.8%
% Global Disruption
9.8%
Average ImPax
16.3m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“What a spectacular airline - truly enjoyable. My flight from [city] to [city], both the outgoing and return flights were amazing. Something rare to hear about air travel these days! The plane was clean and cheerful, the flight attendants were extremely attentive and interested in your experience. The food was great, and actually seemed fresh and a huge movie selection as you would want on such a long-haul flight. But the best aspect was one of my bags didn't make the return flight, normally this would be a nightmare to deal with but not with [airline]. They have located my bag, forward it to [city] and are now FEDEXing it to me at home.”

[Tier 1, FSC]

“It was the best experience ever with an airline, for starters, the whole staff is extremely nice and always willing to help. The food quality is like no other, fresh food and different menu’s every flight, it’s not like the typical canned food on other airlines. The leg space and comfort is 10/10, i travelled in economy and it barely felt like it. If you are able to travel with them, do so!”

[Tier 2, LCC]

“I'm not going to Nit-pick, as it was my first time on [airline], I thought they did an awesome job. Boarding was fine, the cabin crew was attentive and spoke enough English that communication wasn't a problem. Plane (777-300er) was clean, and I like their cabin layout (3-3-3), minimalizing middle seats (other airlines take note!). I love the nice slippers that are supplied. Food was good enough that I don't really have any complaints. Incheon was a very nice airport, it looked like a shopping mall. I would fly [airline] again.”

[Tier 1, FSC]

“The whole experience was terrible. Our flight was changed 4 times in the previous months. We were at the airport in [city] three hours before luckily because we were booked two return flights from [city] to [city]. It took an hour and twenty minutes to fix that. We were within five minutes of not getting our luggage on the plane. Then we had a medical Emergency an hour and a half into the flight but continued to fly for another three hours then we turned around and we dropped off in [city]. They wanted to split my family up on different flights and arrive on different days. We were flying first class so it cost me 16 thousand for a one way trip to [city] and I had to pay for my hotel and my flight back to [city].”

[Tier 1, LCC]

“WORST EXPERIENCE WITH [AIRLINE] EVER. They delayed our flight for 3 hours, off boarded us as we were scanning our boarding passes, didn’t offer any accommodations, rebooked us on a flight going the WRONG DIRECTION, and then failed to actually rebook our tickets for the next day. The employees were cold, poor communicators, and incompetent. Their system is disorganised and senseless. We will never be flying with them again.”

[Tier 2, FSC]

“Our plane was halfway to [city] when a passenger became sick and they turned the plane back to land at [city]. We were told to collect our bags that the flight was cancelled. There was a line several hundred people deep to get a hotel and learn their new flight arrangements. Extremely disorganised and no concern for customer service or exhaustion all started at 3:00 in the morning. The medical issues weren't their fault but the mismanagement of accommodations, transportation, communication and rebooking is entirely their fault. Would never fly with them again.”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.2%
2SFJStarFlyerT 3FSCAPAC0.4%25.7%
3TVJThai Vietjet AirT 4LCCAPAC0.4%216.9%
4FDAFuji DreamT 3LCCAPAC0.7%22.9%
5BKPBangkokT 3FSCAPAC0.9%516.5%
6AIQThai AirAsiaT 3LCCAPAC1.0%1418.9%
7JALJapan AirlinesT 1FSCAPAC1.1%4012.4%
8ANAAll NipponT 1FSCAPAC1.2%3512.6%
9SKYSkymarkT 3LCCAPAC1.3%912.3%
10APJPeach AirlinesT 4LCCAPAC1.4%914.0%
11SNJSolaseed AirT 3FSCAPAC1.6%38.2%
12LAOLaoT 4FSCAPAC1.7%214.8%
13AKXANA WingsT 2FSCAPAC1.7%2711.5%
14XAXAirAsia XT 3LCCAPAC2.2%418.0%
15NTHHokkaido Air SystemT 4FSCAPAC2.4%18.1%
16MDAMandarinT 3FSCAPAC2.4%1321.6%
17JTAJapan Trans AirT 3LCCAPAC2.5%921.0%
18AWQIndonesia AirAsiaT 4LCCAPAC2.8%1422.1%
19JJPJetstar JapanT 3LCCAPAC2.9%1316.4%
20GIAGaruda IndonesiaT 4FSCAPAC2.9%4020.2%
21AXMAirAsiaT 1LCCAPAC3.0%6621.3%
22MMAMAIT 4FSCAPAC3.0%515.6%
23SIASingapore AirlinesT 2FSCAPAC3.1%6725.0%
24KALKorean AirT 2FSCAPAC3.2%2918.8%
25HVNVietnam AirlinesT 2LCCAPAC3.4%7919.1%
26TLMThai Lion AirT 4LCCAPAC3.4%1520.8%
27THAThai AirwaysT 3LCCAPAC3.5%4827.0%
28BAVBamboo AirwaysT 4FSCAPAC3.6%619.5%
29VOZVirgin AustraliaT 2FSCAPAC3.8%5420.2%
30JACJapan Air CommuterT 3LCCAPAC3.9%2117.0%
31SJXStarLuxT 4FSCAPAC3.9%1025.8%
32IADAirAsia IndiaT 3LCCAPAC3.9%2226.8%
33VTIVistaraT 2FSCAPAC3.9%7130.7%
34JJAJeju AirT 3LCCAPAC3.9%3924.4%
35EVAEVA AirwaysT 3LCCAPAC3.9%6122.4%
36QLKQantasLinkT 2LCCAPAC4.2%4713.2%
37CEBCebu PacificT 2LCCAPAC4.2%7823.0%
38UTYAlliance Airlines2T 2LCCAPAC4.2%513.6%
39AARAsianaT 2FSCAPAC4.2%1822.2%
40SDGStarAirT 4FSCAPAC4.2%46.8%
41ANZAir New ZealandT 1FSCAPAC4.4%15615.4%
42IGOIndiGOT 1LCCAPAC4.7%38425.4%
43TWBT'way AirT 4FSCAPAC4.9%3832.1%
44CALChina AirlinesT 3FSCAPAC5.0%6221.4%
45JSTJetstarT 2LCCAPAC5.0%7525.0%
46JNAJin AirT 3LCCAPAC5.2%4031.1%
47QFAQantasT 1FSCAPAC5.2%20023.2%
48CTVCitilinkT 2LCCAPAC5.3%5829.0%
49FJIFiji AirwaysT 3LCCAPAC5.4%425.3%
50BBCBangladesh BimanT 4FSCAPAC5.4%2331.4%
51TGWScootT 2LCCAPAC5.9%5832.5%
52ORCOriental Air BridgeT 4LCCAPAC6.2%1010.4%
53VIRVirgin AtlanticT 3FSCAPAC6.3%3422.0%
54HKEHong Kong Express AirwaysT 4FSCAPAC6.3%2927.9%
55AICAir IndiaT 2FSCAPAC6.4%14430.8%
56AKJAkasa AirT 4LCCAPAC6.4%4522.7%
57JSAJetstar AsiaT 4LCCAPAC6.8%1428.7%
58RXARegional Express AirlinesT 3FSCAPAC6.8%4722.6%
59PALPhilippine Air LinesT 3LCCAPAC6.9%3823.1%
60ESREastarJetT 4LCCAPAC7.0%2232.0%
61PVLPAL AirlinesT 3LCCAPAC7.1%3912.9%
62MASMalaysia AirlinesT 2FSCAPAC7.6%7832.0%
63CGNAir ChanganT 3LCCAPAC8.2%4916.6%
64VSVSCAT AirlinesT 3LCCAPAC8.2%2228.7%
65SJVSuper Air JetT 3LCCAPAC8.3%9729.0%
66CPACathay PacificT 2FSCAPAC8.4%11929.1%
67MWGMASwingsT 4LCCAPAC8.9%3220.8%
68CCDDalian AirlinesT 3FSCAPAC9.3%3219.5%
69WONWings AbadiT 3LCCAPAC10.8%1639.4%
70GAPPAL ExpressT 4LCCAPAC11.0%9031.6%
71UEAChengdu AirlinesT 2LCCAPAC11.2%12425.8%
72QDAQingdao AirlinesT 3LCCAPAC11.4%5424.3%
73ALKSriLankan AirlinesT 3FSCAPAC11.9%2735.0%
74CRKHong Kong AirlinesT 4FSCAPAC11.9%4335.6%
75LNILion AirT 2LCCAPAC13.1%21031.3%
76HXAChina Express AirlinesT 2LCCAPAC13.5%17129.8%
77TBATibet AirlinesT 3LCCAPAC13.5%4128.0%
78CQHSpring AirlinesT 2LCCAPAC13.5%27028.0%
79OTTOTT AirlinesT 4FSCAPAC13.7%3031.4%
80CGZColorful GuizhouT 3LCCAPAC15.0%6227.3%
81CNMAir China Inner MongoliaT 4LCCAPAC15.1%2427.4%
82HBHHebei AirlinesT 4LCCAPAC15.1%7030.3%
83AMUAir MacauT 4LCCAPAC15.3%4442.9%
84CCAAir ChinaT 1FSCAPAC15.3%120727.0%
85QJEQantasLinkT 4LCCAPAC15.4%2636.7%
86CSHShanghai AirlinesT 1FSCAPAC15.5%20536.1%
87KNAKunming AirlinesT 4LCCAPAC15.5%12835.3%
88RLHRuiliT 3LCCAPAC15.9%3933.8%
89CSCSichuan AirlinesT 1LCCAPAC15.9%46731.8%
90MXDMalindo AirT 3LCCAPAC16.2%4138.7%
91CJXJiangxiT 4LCCAPAC16.5%4537.6%
92LKELucky AirT 3LCCAPAC16.9%15534.0%
93VJCVietJet AirT 2LCCAPAC17.3%40139.4%
94CDCZhejiang LoongT 2LCCAPAC17.6%19731.5%
95CDGShandong AirlinesT 1LCCAPAC17.8%43836.8%
96AXBAir India ExpressT 3LCCAPAC18.1%18035.8%
97OTCAir TravelT 4LCCAPAC18.1%4534.1%
98CESChina EasternT 1LCCAPAC18.1%169934.6%
99CHBWest AirT 4LCCAPAC18.2%24234.6%
100DKHJuneyao AirlinesT 2LCCAPAC18.5%49834.3%
101FZAFuzhou AirlinesT 4LCCAPAC18.5%4639.4%
102CUAChina United AirlinesT 2LCCAPAC18.7%8336.9%
103GCRTianjin AirlinesT 2FSCAPAC19.9%31535.7%
104JYH9 AirT 3LCCAPAC20.2%13535.7%
105BTKBatik AirT 2FSCAPAC20.7%23541.5%
106OKAOkay AirwaysT 3LCCAPAC20.7%11333.6%
107PIAPakistan International AirlinesT 3FSCAPAC21.1%10141.2%
108CXAXiamenAirT 1LCCAPAC21.5%60939.3%
109CSNChina Southern AirlinesT 1FSCAPAC22.2%229137.8%
110CBJBeijing Capital AirlinesT 1LCCAPAC23.1%25644.6%
111YZRSuparnaT 4FSCAPAC23.3%5538.2%
112SEJSpiceJetT 2LCCAPAC23.7%19843.0%
113CHHHainan AirlinesT 1FSCAPAC24.1%78539.9%
114CUHUrumqi AirT 4LCCAPAC28.7%7948.0%
115CSZShenzhen AirlinesT 1LCCAPAC29.1%65246.6%
116EPADonghai AirlinesT 4LCCAPAC31.4%13452.5%
Region

Europe

While European airlines’ overall disruption metrics increased by 22%, there was a 38.4% increase in passengers affected by medium and large delays and cancellations [3.3m more passengers than in May].

76 Airlines | 40 LCC | 36 FSC

27.3%
Avg Total Disruption
30.5%
% Global Disruption
7.3%
Average ImPax
9.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our flight got delayed meaning we missed our connection on the way home but the airline couldn’t have handled it better. We were put in a very nice hotel, booked on the next available flight and given full compensation for both the flight there and back. The only negative was it being hard to find the desk at the connection airport of [city] but other than that it was a very positive experience.”

[Tier 1, LCC]

“Annual summer holiday, this year I was forced through a knee injury to need a mobility scooter which I took from the UK with me. The whole process was seamless, easy and totally stress free. I was treated with dignity and everyone was very helpful. Special assistance was great as were the staff at the arrival airport in [city]. The whole trip went really smoothly and I would recommend anyone with mobility issues to be confident in the process and not be afraid to travel with a mobility issue.”

[Tier 1, FSC]

“We recently took a flight from [city] to [city], with a transfer in [city], we were treated to a snack and tea on board, there was plenty of legroom, the flight attendants were professional and polite. When flying back home, our flight was delayed and we missed a connection in [city]. [airline], for its part, gave all the instructions for action, dinner, a paid hotel with breakfast and a new ticket for the flight the next day. I definitely recommend it to everyone!”

[Tier 1, FSC]

”Absolutely terrible. Since the pilots are on strike I couldn’t get home to see my family in [country]. We sat on the runway for 4 hours just for them to tell us they wouldn’t fly. They then proceeded to fly us halfway to [another city] then told us we have to wait 5 hours till a rescue crew could come from [city] to take us to [city]. If you’re flying through Europe with [Airline] the planes will have no TVs or charging ports. As for the staff, they were amazing so accommodating and sweet.”

[Tier 1, LCC]

“You know when the cabin crew struggle to make eye contact or say much when you're leaving a flight it hasn't gone well. The outbound flight was delayed on the tarmac because someone at the airport hadn't checked a child's passport properly and as he tried to board it was noticed, so all the luggage had to come off to get the families bags. The return flight was worse, delay after delay, time slot missed, eventually got away approx. 2 hours late, all the seating was rearranged by check-in so didn't get the seats we booked, it was an experience I vow never to repeat. We booked a [package] holiday and this is the airline we were given, won't be doing that again either. [airline] have gone on strike now for more pay.”

[Tier 1, LCC]

“[Airline] ruined what was a happy day yesterday. When arriving at the airport to check in for our flight to [city], this pantomime of an airline decided to put us on standby because of their greed to overbook seats in the hope passengers would not turn up for their flights. Totally and utterly ruined our excitement to get away for our honeymoon after getting married on Saturday.”

[Tier 1, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FPYPLAY AirlinesT 4LCCEurope0.6%15.6%
2TKJAjetT 3LCCEurope0.7%121.5%
3CCMAir CorsicaT 3FSCEurope1.1%314.5%
4TOMTUI AirwaysT 2LCCEurope1.2%164.4%
5ICEIcelandairT 3FSCEurope1.6%1014.0%
6FINFinnairT 2FSCEurope1.9%3817.0%
7KLCKLM CityhopperT 2LCCEurope2.0%2416.0%
8IBSIberia ExpressT 4LCCEurope2.2%1415.7%
9SASSAST 2FSCEurope2.3%5513.2%
10BRXBraathens Regional AirwaysT 3FSCEurope2.4%1316.6%
11SBIS7 AirlinesT 2FSCEurope2.6%2115.9%
12JAFTui Fly BelgiumT 4LCCEurope2.9%1110.5%
13SDMRossiya AirlinesT 3LCCEurope3.0%4611.0%
14NOZNorwegian Air ShuttleT 2FSCEurope3.2%4919.1%
15TVFTransavia FranceT 2LCCEurope3.3%5920.2%
16SEHSky ExpressT 4LCCEurope3.5%3824.2%
17IBEIberiaT 2FSCEurope3.6%8719.2%
18NWSNordwindT 4FSCEurope3.6%1512.3%
19KLMKLMT 1FSCEurope3.9%13825.7%
20AFLAeroflotT 2FSCEurope3.9%8918.8%
21LOGLoganairT 3FSCEurope4.1%2216.2%
22BELBrussels AirlinesT 2FSCEurope4.1%4225.3%
23NSZNorwegian Air SwedenT 3LCCEurope4.3%2624.2%
24OVAAir Europa ExpressT 3LCCEurope4.3%1018.1%
25AURAurigny Air Services Ltd.T 4FSCEurope4.4%1010.9%
26CFEBA CityFlyerT 3FSCEurope4.9%1619.1%
27THYTurkish AirlinesT 1FSCEurope5.3%36122.7%
28AEAAir EuropaT 3FSCEurope5.5%4724.4%
29EZSEasyJet SwitzerlandT 3LCCEurope5.5%3031.5%
30HOPHOP!T 2LCCEurope5.8%8627.7%
31BCYCityjetT 3LCCEurope5.9%2725.8%
32EINAer LingusT 2FSCEurope6.0%7023.9%
33AEEAegean AirlinesT 2FSCEurope6.2%9841.5%
34EJUeasyJet EuropeT 2LCCEurope6.2%13627.0%
35AUAAustrian AirlinesT 2FSCEurope6.2%12624.8%
36LOTLOT Polish AirlinesT 2FSCEurope6.2%5428.5%
37BCIBlue IslandsT 4FSCEurope6.6%611.1%
38VOEVoloteaT 2LCCEurope6.7%7132.3%
39PGAPortugaliaT 3LCCEurope6.9%2434.3%
40EWGEurowingsT 2LCCEurope7.0%14128.3%
41VLGVueling AirlinesT 2LCCEurope7.0%21925.1%
42AFRAir FranceT 1FSCEurope7.0%26330.5%
43DLHLufthansaT 1FSCEurope7.5%41937.2%
44ARTSmart LynxT 3LCCEurope7.5%2220.0%
45LGLLuxairT 4LCCEurope7.5%1436.8%
46ITYITA AirwaysT 2FSCEurope7.6%14139.5%
47SWRSwissT 2FSCEurope7.6%13735.2%
48TAPTAP Air PortugalT 2LCCEurope8.1%5237.3%
49WUKWizz Air UKT 4LCCEurope8.2%3926.2%
50TRATransaviaT 2LCCEurope8.5%6639.9%
51OCNDiscoverT 4FSCEurope8.6%2035.5%
52BAWBritish AirwaysT 1FSCEurope8.8%39535.1%
53AERAer LingusT 3FSCEurope8.8%2619.7%
54WMTWizz Air MaltaT 2LCCEurope8.9%21225.1%
55RYSBuzzT 2LCCEurope9.0%18031.8%
56WZZWizz AirT 2LCCEurope9.1%24425.9%
57CFGCondorT 2FSCEurope9.2%11133.6%
58OALOlympic AirT 4LCCEurope9.3%5147.7%
59BTIairBalticT 4FSCEurope9.5%11237.1%
60OAWHelveticT 4LCCEurope9.7%3039.6%
61TVSSmartwingsT 4LCCEurope9.9%11025.2%
62SATSATA Air AcoresT 4FSCEurope9.9%3723.0%
63EXSJet2.comT 2LCCEurope10.2%24334.8%
64CTNCroatia AirlinesT 3FSCEurope10.4%3339.2%
65ASLAir SerbiaT 3FSCEurope11.0%6239.2%
66RYRRyanairT 1LCCEurope11.5%154939.9%
67ROTTAROMT 3FSCEurope12.1%4432.1%
68RUKRyanair UKT 3LCCEurope12.6%5442.2%
69EZYeasyJetT 1LCCEurope12.6%79739.8%
70CLHLufthansa CitylineT 2FSCEurope14.0%15043.0%
71EFWBA Euroflyer dbaT 4FSCEurope15.3%5840.6%
72PGTPegasus AirlinesT 1LCCEurope16.4%50249.1%
73DLAAir DolomitiT 3LCCEurope17.9%11853.0%
74SXSSun ExpressT 3LCCEurope19.0%29851.5%
75CBGGX AirlinesT 3LCCEurope19.9%9735.8%
76STWSouthwindsT 4LCCEurope21.6%3333.1%
Region

North America

The concurrent increase in overall average ImPax % with a slight decrease in estimated disrupted passengers signalled a rise in disruptions [>20%] among smaller carriers: Tier 2, Tier 3, and Tier 4.

36 Airlines | 18 LCC | 18 FSC

24.5%
Avg Total Disruption
24.1%
% Global Disruption
9.5%
ImPax
10.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My daughter's flight was delayed in [city] and she was an unaccompanied minor. Our daughter put the supervisor on the line and she communicated that they will take her in room for this evening and will make sure she gets on her flight in the morning. This airline is the BEST. From the time we checked in at the airport on. I will continue to book from here on out.”

[Tier 1, LCC]

“Would recommend this airline! I’ve flown 3 times so far and [airline] was BY FAR the best. In flight wifi free, free movies, head-phones, beverage and snack. The seats were comfy and I got lucky and got an exit row so I had LOTS of legroom. They also got us home 7 hours earlier than expected without us needing to pay anything extra. Thanks [airline].”

[Tier 1, FSC]

“Flights for our trip both ways were fantastic but on the way home they asked for volunteers to check their carry ons. One of our carry-ons was damaged. We were helped in a very reasonable amount of time and given a choice to file a claim or receive a piece of replacement luggage.”

[Tier 1, FSC]

“Not only did you put my priority bags on your plane, but you took them off for "weight reasons" even though the plane was 1/3 empty, but when we arrived, some cargo was unloaded off the plane besides the bags that made the flight. Then you left my bags there for 3 days, even though I got notifications my bag arrived, wasting my time driving to the airport multiple times. When my bag was destroyed and everything inside was ruined. I spent countless hours on the phone getting bounced around from department to department. Absolutely miserable flight and experience, I don't think [other airline} ever treated me this poorly, I regret having switched to [airline] and getting your club credit card.

[Tier 1, FSC]

“Flight was delayed nearly 10 times, turning my 1 hour layover into a 7+ hour layover. The other customers at the gate and I are practically on the verge of forming an angry mob.”

[Tier 2, LCC]

“Flying with [airline] is the WORST EXPERIENCE I have ever had travelling. Constant delays, communication errors, and unhelpful staff! Flight got delayed 8+ hours just to be booked the next morning. [airline] refused to comp transportation, meals, and hotel. Gate agents at the [city] Airport left 25+ people in line and then clocked out, leaving everyone stranded. Absolutely despicable and unacceptable travel standards. NEVER FLY [airline].”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.9%015.5%
2BWACaribbean AirlinesT 4FSCNorth America2.7%712.0%
3HALHawaiian AirlinesT 1FSCNorth America2.9%3715.3%
4QXEHorizonT 4LCCNorth America3.4%1716.3%
5PDTPiedmont AirlinesT 4FSCNorth America3.8%1610.8%
6AMXAeroMexicoT 2FSCNorth America4.1%7013.6%
7POEPorterT 3LCCNorth America4.5%4017.8%
8PCOPacific Coastal AirlinesT 3LCCNorth America4.5%1318.6%
9SLIAeroMéxico ConnectT 3FSCNorth America4.8%3813.7%
10TSCAir TransatT 3FSCNorth America5.1%2629.5%
11ASAAlaska AirlinesT 1FSCNorth America6.0%21524.6%
12DALDeltaT 1FSCNorth America6.8%112919.2%
13JIAPSA AirlinesT 2FSCNorth America7.0%7817.6%
14SWASouthwestT 1LCCNorth America7.5%155126.5%
15WENWestJet EncoreT 4LCCNorth America7.9%4424.3%
16JZAJazzT 2LCCNorth America9.6%5126.6%
17SCXSun Country AirlinesT 3LCCNorth America9.9%7823.9%
18AAYAllegiant AirT 2LCCNorth America9.9%19323.5%
19EDVEndeavor AirT 2FSCNorth America10.4%11721.3%
20FLEFlairT 4LCCNorth America10.6%4331.9%
21WJAWestJetT 2LCCNorth America10.9%18830.5%
22UALUnitedT 1FSCNorth America11.1%181825.5%
23ASHMesaT 2FSCNorth America11.1%14523.6%
24BHSBahamasairT 4FSCNorth America11.5%1339.5%
25ENYEnvoy AirT 3FSCNorth America11.7%18528.0%
26MXYBreeze AirwaysT 3LCCNorth America12.1%6528.1%
27NKSSpiritT 1LCCNorth America12.1%47527.6%
28ACAAir CanadaT 2FSCNorth America12.3%32331.1%
29JBUJetBlueT 1LCCNorth America12.6%50426.9%
30AIEAir InuitT 3LCCNorth America12.8%6425.9%
31VTEContour AirlinesT 3FSCNorth America13.0%6422.5%
32AALAmerican AirlinesT 1FSCNorth America14.2%223230.7%
33IWYInterCaribbean AirwaysT 4LCCNorth America15.6%1933.1%
34ROUAir Canada RougeT 3LCCNorth America15.6%5734.1%
35FFTFrontierT 2LCCNorth America16.0%21035.1%
36SILSilver AirwaysT 3LCCNorth America25.1%9138.0%
Region

Middle East and Africa

All disruption metrics for ME&A increased this month resulting in 20% more passengers [approx. 200K] impacted by medium and major delays, and cancellations [ImPax].

39 Airlines | 13 LCC | 26 FSC

19%
Avg Total Disruption
5.1%
% Global Disruption
4.2%
Average ImPax
1.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“[airline] offers great service between [city] and [city] on comfortable aircraft with great facilities and onboard service. Though there is nothing more to expect in economy class, I had a good experience and would suggest [airline] due to its availability of direct flights and exact timetable.”

[Tier 1, FSC]

“Upgraded at check-in. Although the aircraft was packed, the service was excellent. The trip seemed shorter because the hostesses were really chatty and also selections in every language and genre, TV shows, music and documentaries offered the greatest in-flight entertainment available. I will most certainly fly business class with [airline] again.”

[Tier 1, FSC]

“Whenever we go to Europe, we make bookings with [airline]. Not even once were we let down. Excellent customer service, cosy and reasonably priced. Amazing service of the meal. The seat was comfortable and there was decent storage and leg room. Everything about the journey went really nicely.”

[Tier 1, LCC]

“[airline] cancelled our return flight and despite trying to get a return flight through their customer service phone number, we were kept being put off by promises of return calls that never happened. Eventually we had to buy a completely new ticket via another airline.”

[Tier 1, LCC]

“TERRIBLE AIRLINE. Please people save your headache and stress. This airline is the worst of the worst. Customer service zero, Neatness zero, priority zero, cleanness zero, promptness zero. My ticket was not cheap. I bought my ticket 5 months prior to my leaving date. The airlines decided to cancel my flight 3 days before my departure date with no explanation.”

[Tier 1, FSC]

“We flew from [city] to [city] city stopping over in [connection]. In [connection], after waiting 3 hours, we were told at boarding that they had overbooked. There was no call for volunteers to give up their seats. We were told at the last minute we could not board. The staff refused compensation and told us that they had no written overbooking policy. We found the policy online and asked if they were willing to go on record about the overbooking policy, refused and tried to call the police on us.”

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GBBGlobal AviationT 4FSCME&A0.7%24.5%
2LNKSouth African AirlinkT 2LCCME&A0.8%167.3%
3FADFlyadealT 4LCCME&A1.1%99.7%
4KACKuwait Airways CorporationT 3LCCME&A1.2%37.6%
5KNEFlynasT 2LCCME&A1.2%1414.1%
6UZBUzbekistan AirwaysT 3FSCME&A1.7%916.9%
7RWDRwandAirT 4FSCME&A1.7%39.3%
8JZRJazeera AirwaysT 3LCCME&A1.9%923.8%
9SAASouth African AirwaysT 4FSCME&A2.1%112.2%
10OMAOman AirT 3FSCME&A2.1%128.4%
11GFAGulf AirT 4FSCME&A2.2%1216.3%
12AHYAzerbaijan AirlinesT 4FSCME&A2.3%911.9%
13DTATAAG Angola AirlinesT 4FSCME&A2.5%210.1%
14SKKASKY AirlinesT 4FSCME&A2.7%310.0%
15IAWIraqi AirwaysT 4FSCME&A2.9%1016.8%
16ETDEtihad AirwaysT 2FSCME&A2.9%4518.8%
17SVASaudiaT 2FSCME&A3.0%5411.4%
18ABYAir ArabiaT 4LCCME&A3.0%2832.5%
19ETHEthiopian AirlinesT 2FSCME&A3.1%6519.5%
20KEMCemAirT 4LCCME&A3.1%213.6%
21MAUAir MauritiusT 4FSCME&A3.2%415.3%
22UAEEmiratesT 1FSCME&A3.2%13822.6%
23FDBFlyDubaiT 2LCCME&A3.4%4821.4%
24OMSSalamAirT 4FSCME&A3.4%1122.4%
25QTRQatar AirwaysT 1FSCME&A3.7%10716.7%
26RJARoyal JordanianT 3FSCME&A3.8%1814.9%
27RAMRoyal Air MarocT 3FSCME&A4.1%4521.1%
28IRMMahan AirT 4FSCME&A4.5%1214.4%
29UBGUS-Bangla AirlinesT 4LCCME&A5.6%1441.7%
30MSCAir CairoT 3LCCME&A5.8%2122.3%
31IRAIranAIRT 4FSCME&A6.0%1013.2%
32KZRAir AstanaT 3FSCME&A6.6%6029.4%
33ELYEl AlT 3FSCME&A6.7%3929.9%
34MSREgyptairT 2LCCME&A7.0%8733.7%
35DAHAir AlgerieT 3FSCME&A7.1%7025.1%
36FHYFreebirdT 4LCCME&A7.2%2116.9%
37VREAir Cote D'IvoireT 4FSCME&A11.0%830.8%
38KQAKenya AirwaysT 3FSCME&A14.5%9629.3%
39TARTunis AirT 4LCCME&A14.7%4144.1%
Region

Latin America

A 13% increase in overall disruptions resulted in 110K more passengers this month affected by medium to major delays and cancellations [ImPax %].

22 Airlines | 14 LCC | 8 FSC

17.6%
Avg Total Disruption
3.6%
% Global Disruption
5.6%
Average ImPax
992k
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My wife and I flew to [city] via [airline] and were very happy with the flights and service on all legs of the trip. We sat in Premium Economy and found the seats comfortable, spacious with decent legroom. The infotainment screen and content was fine. Service was fine; the food was good. The flights departed and arrived on time. Transiting through [connection] was easy though a bit of a walk. I would definitely use them again to travel to Central or South America.”

[Tier 1, FSC]

“I bought a basic fare and the terms and conditions meant no changes. I accidentally booked my flight a day earlier and when I called I was able to reach a customer service agent within 2 min, and the agent tried his best to waive one of the fees off. In the end I was able to change it for [small fee] which is great. The seats on the plane are average aeroplane seats and the flight was smooth.”

[Tier 1, LCC]

“I have always avoided South American airlines and only booked with the major North American carriers. Well, [airline] was amazing, friendly staff from start to finish, new aircraft, amazing aircrew, they actually served a meal on board to all passengers. I will now use [airline] for South American travels.”

[Tier 1, LCC]

”Our Flight experience was not what we were expecting. While waiting for our flight we were called by the Airline as they were trying to cancel us in the last hour before our departure. We found this to be very disappointing. Our Flight was purchased in February. In May our First Class was cancelled. In June on the flight day, after we paid an additional $2000, to upgrade our tickets. We were surprised that the [airline] would pull such an absurd act.”

[Tier 1, LCC]

“Appalling!!!!! They really laugh at the passengers, NEVER AGAIN travel with [airline]. My son missed his international flight, they changed his departure time twice on the same day knowing that the flight WAS NOT GOING TO LEAVE!!!!! And on top of that, when you complain, they treat you badly, you are responsible; if you had notified us from the beginning we would have had time to take him to [another city]. Terrible incompetence, they are scammers and they don't even care about the consequences of what they do.”

[Tier 2, LCC]

“They cancelled the flight. They gave us a hotel to spend the night. The hotel was 2.5 hours away from the airport. By the time we got there it was already time to come back to the airport. Why would they do such as stupid move when there are many hotels around the airport?”

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GLOGol Transportes AereosT 1LCCLATAM0.9%2310.4%
2RPBCopa Airlines ColumbiaT 4FSCLatam1.1%411.7%
3TAMLatam BrasilT 1FSCLATAM1.3%4410.6%
4LANLatamT 1FSCLATAM1.5%166.5%
5BOVBoa BolivianaT 3FSCLATAM1.6%39.3%
6TGUTAG AirlinesT 4LCCLATAM2.2%39.5%
7CMPCopa AirlinesT 2FSCLATAM2.4%4715.0%
8PTBVoepass Linhas AéreasT 4FSCLATAM3.2%312.5%
9VOIVolarisT 1LCCLATAM3.8%2216.1%
10AZUAzul Brazilian AirlinesT 1FSCLATAM4.3%12916.3%
11ARGAerolineas ArgentinasT 2FSCLATAM4.4%4716.2%
12AVAAviancaT 1LCCLATAM4.5%13616.9%
13DWIArajet SAT 4LCCLatam5.2%716.3%
14SKUSky AirlinesT 3LCCLatam6.4%2724.9%
15LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM6.4%1015.5%
16SKXSky AirlineT 4LCCLATAM6.5%2123.0%
17LPELatam PerúT 3LCCLatam7.0%9520.9%
18LCTTAR AerolineasT 4LCCLATAM8.5%512.5%
19JATJetSmartT 4LCCLATAM9.1%2733.9%
20VIVVivaAerobusT 2LCCLATAM9.9%21030.3%
21ACNAzul ConectaT 4LCCLATAM12.2%3421.6%
22FBZFlybondiT 4LCCLATAM21.8%7937.0%
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