New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

June 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

June 2025


Quick Insights

LATAM Medium delays (1–3 hours) were the leading cause of disruptions across the region, rising by over 15% and affecting approximately 650,000 passengers. Europe EU261 >While EU261 is under review, under the current regulations >1.2m passengers qualified for compensation, this month. Europe For the second consecutive month, medium delays (1–3 hours) were the leading cause of passenger disruption, rising over 30% among Tier 1 carriers. This increase affected approximately 750,000 more passengers compared to May 2025.
APAC Among T1 carriers passenger cancellations rose 11%, while medium delays (1-3hrs) increased by 19%, impacting almost 1 million passengers more compared to May. North America 2.6 million more passengers experienced delays or cancellations in June compared to May 2025. Among Tier 1 carriers alone, cancellations surged by 34%, resulting in 300,000 additional passengers being affected month-over-month. ME&A Regional cancellations surged over 60% in June compared to May 2025 due to escalating geopolitical tensions, affecting more than 350,000 passengers.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | June 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC2.9%1.6%8
2RYRRyanairLCCEurope7.7%3.9%4
3EZYeasyJetLCCEurope8.6%2.7%9
4CCAAir ChinaFSCAPAC9.9%1.5%10
5SWASouthwestLCCNorth America10.3%5.2%1
6UALUnitedFSCNorth America11.5%3.3%5
7CESChina EasternLCCAPAC11.7%2.7%6
8DALDeltaFSCNorth America12.0%3.9%3
9AALAmerican AirlinesFSCNorth America14.3%4.6%2
10CSNChina Southern AirlinesFSCAPAC14.9%2.5%7

Global Disruptions Overview

This month’s report analyses the disruption data of 291 airlines totalling 724,387 disrupted flights, across 2,990,629 planned flights, globally.

In June 2025, global air travel was severely impacted by geopolitical tensions, weather events, and operational failures. Middle East airspace closures disrupted APAC, ME&A, Europe, and North America, forcing thousands of reroutes. Storms hit major hubs in the U.S., Europe, and Latin America, while ATC and tech issues further strained networks. Disruptions rose sharply—up to 20% in some regions—despite modest changes in flight volumes, affecting millions of passengers worldwide.

291 Airlines | 159 LCC | 132 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
724,387 52.4% LCC | 47.6% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
22.2% 23.4% LCC | 20.9% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7% 7.6% LCC | 6.2 FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
33.9m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2SFJStarFlyerT 3FSCAPAC0.2%18.0%
3SKYSkymarkT 3LCCAPAC0.3%28.7%
4DVRDivi Divi AirT 4FSCNorth America0.4%010.7%
5TTWTigerair TaiwanT 4FSCAPAC0.6%113.2%
6ANAAll NipponT 1FSCAPAC0.7%2011.3%
7GBBGlobal AviationT 4FSCME&A0.7%26.3%
8SJXStarLuxT 4FSCAPAC0.7%38.8%
9FHYFreebirdT 4LCCME&A0.8%25.8%
10FDAFuji DreamT 3LCCAPAC0.8%33.7%
11SNJSolaseed AirT 3FSCAPAC0.8%19.2%
12AEZAeroitaliaT 4LCCEurope0.8%67.4%
13CCMAir CorsicaT 3FSCEurope1.0%319.6%
14JALJapan AirlinesT 1FSCAPAC1.1%4214.8%
15JTAJapan Trans AirT 3LCCAPAC1.1%412.9%
16HKEHong Kong Express AirwaysT 4FSCAPAC1.2%79.8%
17IBSIberia ExpressT 4LCCEurope1.3%711.4%
18FPYPLAY AirlinesT 4LCCEurope1.3%35.0%
19AKJAkasa AirT 4LCCAPAC1.4%213.5%
20LNKSouth African AirlinkT 2LCCME&A1.4%2114.9%
21FADFlyadealT 4LCCME&A1.4%148.2%
22AIQThai AirAsiaT 3LCCAPAC1.4%1916.8%
23JJPJetstar JapanT 3LCCAPAC1.4%614.4%
24TKJAjetT 3LCCEurope1.4%1311.0%
25SASSAST 2FSCEurope1.5%4211.4%
26ICEIcelandairT 3FSCEurope1.5%1111.1%
27SZSScandinavian Airlines ConnectT 3LCCEurope1.5%1111.9%
28AKXANA WingsT 2FSCAPAC1.6%2710.8%
29NOZNorwegian Air ShuttleT 2FSCEurope1.6%2213.5%
30JJAJeju AirT 3LCCAPAC1.6%1521.9%
31JAFTui Fly BelgiumT 4LCCEurope1.8%58.8%
32THAThai AirwaysT 3LCCAPAC1.9%2719.7%
33TOMTUI AirwaysT 2LCCEurope1.9%269.1%
34KALKorean AirT 2FSCAPAC2.0%1817.9%
35NTHHokkaido Air SystemT 4FSCAPAC2.1%15.8%
36LOTLOT Polish AirlinesT 2FSCEurope2.1%1922.4%
37GLOGol Transportes AereosT 1LCCLATAM2.2%6713.1%
38CMPCopa AirlinesT 2FSCLATAM2.2%4511.2%
39TVFTransavia FranceT 2LCCEurope2.2%4316.2%
40EINAer LingusT 2FSCEurope2.2%2615.0%
41IRAIranAIRT 4FSCME&A2.3%45.4%
42THYTurkish AirlinesT 1FSCEurope2.3%16914.2%
43UTYAlliance AirlinesT 2LCCAPAC2.3%511.7%
44NSZNorwegian Air SwedenT 3LCCEurope2.3%1417.8%
45BRXBraathens Regional AirwaysT 3FSCEurope2.4%1510.4%
46CFEBA CityFlyerT 3FSCEurope2.4%1013.8%
47JNAJin AirT 3LCCAPAC2.4%2026.0%
48TWBT'way AirT 4FSCAPAC2.5%1816.3%
49LAOLao AirlinesT 4FSCAPAC2.5%316.8%
50WUKWizz Air UKT 4LCCEurope2.7%1312.1%
51AMXAeroMexicoT 2FSCNorth America2.7%4510.9%
52CALChina AirlinesT 3FSCAPAC2.7%3516.1%
53KNEFlynasT 2LCCME&A2.7%3412.3%
54MMAMAIT 4FSCAPAC2.7%715.2%
55LNELatam EcuadorT 4LCCLATAM2.7%78.8%
56LANLatamT 1FSCLATAM2.8%3213.2%
57IBEIberiaT 2FSCEurope2.8%4818.7%
58ESREastar JetT 4LCCAPAC2.8%1225.7%
59CGNAir ChanganT 3LCCAPAC2.8%197.4%
60VOZVirgin AustraliaT 2FSCAPAC2.8%4119.3%
61XAXAirAsia XT 3LCCAPAC2.9%614.0%
62SAASouth African AirwaysT 4FSCME&A2.9%318.0%
63EVAEVA AirwaysT 3LCCAPAC2.9%4621.0%
64IGOIndiGOT 1LCCAPAC2.9%25617.5%
65SIASingapore AirlinesT 1FSCAPAC3.0%6422.4%
66LOGLoganairT 3FSCEurope3.0%1613.4%
67SKUSky AirlinesT 3LCCLATAM3.0%1313.4%
68CAICorendon AirlinesT 3FSCEurope3.1%1514.8%
69TSCAir TransatT 3FSCNorth America3.1%1522.4%
70HALHawaiian AirlinesT 1FSCNorth America3.1%4316.0%
71SVASaudiaT 1FSCME&A3.2%879.2%
72OMSSalamAirT 4FSCME&A3.2%1115.4%
73TAMLatam BrasilT 1FSCLATAM3.2%12117.7%
74APJPeach AirlinesT 4LCCAPAC3.3%2413.1%
75AVAAviancaT 1LCCLATAM3.3%9814.4%
76ETHEthiopian AirlinesT 2FSCME&A3.3%7320.0%
77ARGAerolineas ArgentinasT 2FSCLATAM3.3%3617.1%
78WMTWizz Air MaltaT 2LCCEurope3.3%8415.4%
79BAWBritish AirwaysT 1FSCEurope3.3%14618.5%
80TLMThai Lion AirT 4LCCAPAC3.4%2216.1%
81SEHSky ExpressT 4LCCEurope3.4%4028.4%
82BKPBangkokT 3FSCAPAC3.5%1716.1%
83AZUAzul Brazilian AirlinesT 1FSCLATAM3.5%10313.6%
84SLIAeroMéxico ConnectT 3FSCNorth America3.6%2512.9%
85FJIFiji AirwaysT 3LCCAPAC3.6%423.3%
86RYSBuzzT 2LCCEurope3.6%7219.7%
87SBIS7 AirlinesT 2FSCEurope3.7%4218.2%
88TRATransaviaT 2LCCEurope3.7%3024.9%
89ORCOriental Air BridgeT 4LCCAPAC3.7%69.5%
90KLCKLM CityhopperT 2LCCEurope3.7%119.3%
91VIRVirgin AtlanticT 3FSCEurope3.8%2013.4%
92ARTSmart LynxT 3LCCEurope3.8%713.4%
93MDAMandarinT 3FSCAPAC3.8%2226.0%
94GIAGaruda IndonesiaT 4FSCAPAC3.8%5523.2%
95SDMRossiya AirlinesT 3LCCEurope3.8%5911.9%
96AUAAustrian AirlinesT 2FSCEurope3.9%6217.3%
97MASMalaysia AirlinesT 2FSCAPAC3.9%4527.5%
98DWIArajet SAT 4LCCLATAM3.9%119.1%
99VLGVueling AirlinesT 2LCCEurope4.0%12420.0%
100CFGCondorT 2FSCEurope4.0%5920.8%
101JATJetSmartT 4LCCLATAM4.0%1220.8%
102RPBCopa Airlines ColumbiaT 4FSCLATAM4.0%1012.7%
103PALPhilippine Air LinesT 3LCCAPAC4.1%2312.4%
104LPELatam PerúT 3LCCLATAM4.1%7218.6%
105JESJetSMARTT 4LCCLATAM4.2%1519.5%
106BCYCityjetT 3LCCEurope4.2%2120.9%
107JSTJetstarT 2LCCAPAC4.2%7022.5%
108UZBUzbekistan AirwaysT 3FSCME&A4.3%2320.2%
109JACJapan Air CommuterT 3LCCAPAC4.3%2012.9%
110CRKHong Kong AirlinesT 4FSCAPAC4.3%1717.3%
111QFAQantasT 1FSCAPAC4.3%16414.4%
112FINFinnairT 2FSCEurope4.3%8123.6%
113AFLAeroflotT 2FSCEurope4.4%9716.2%
114MBUMarabu AirlinesT 4LCCEurope4.4%921.6%
115BBCBiman BangladeshT 4FSCAPAC4.4%1723.2%
116ITYITA AirwaysT 2FSCEurope4.4%7131.8%
117SKKASKY AirlinesT 4FSCME&A4.5%523.5%
118ALKSriLankan AirlinesT 3FSCAPAC4.5%1227.7%
119TUITUI AirwaysT 2LCCEurope4.5%2224.8%
120KLMKLMT 1FSCEurope4.6%18723.1%
121RAMRoyal Air MarocT 3FSCME&A4.7%6221.3%
122WZZWizz AirT 2LCCEurope4.7%12818.1%
123HOPHOP!T 2LCCEurope4.7%5819.7%
124BOVBoa BolivianaT 3FSCLATAM4.7%819.0%
125MSREgyptairT 2LCCME&A4.8%5725.2%
126SXSSun ExpressT 3LCCEurope4.8%8427.9%
127CPACathay PacificT 1FSCAPAC4.8%7519.5%
128EWGEurowingsT 2LCCEurope4.9%9928.4%
129AHYAzerbaijan AirlinesT 4FSCME&A4.9%2011.9%
130QLKQantasLinkT 2LCCAPAC4.9%6914.9%
131DLHLufthansaT 1FSCEurope5.0%26826.4%
132QXEHorizonT 4LCCNorth America5.0%2820.2%
133UBGUS-Bangla AirlinesT 4LCCME&A5.0%1235.3%
134SCXSun Country AirlinesT 3LCCNorth America5.0%4014.8%
135BELBrussels AirlinesT 2FSCEurope5.1%4827.1%
136IRMMahan AirT 4FSCME&A5.1%146.7%
137AEAAir EuropaT 3FSCEurope5.1%3821.0%
138AARAsianaT 2FSCAPAC5.1%2225.3%
139KZRAir AstanaT 3FSCME&A5.1%2926.3%
140VTAAir TahitiT 4FSCAPAC5.2%1420.5%
141IAWIraqi AirwaysT 4FSCME&A5.2%1912.1%
142BTIairBalticT 4FSCEurope5.3%5827.6%
143KEMCemAirT 4LCCME&A5.3%319.9%
144QDAQingdao AirlinesT 3LCCAPAC5.4%2317.4%
145OTCAir TravelT 4LCCAPAC5.4%1621.6%
146ASLAir SerbiaT 3FSCEurope5.5%3132.9%
147TAPTAP Air PortugalT 2LCCEurope5.5%3934.5%
148CEBCebu PacificT 2LCCAPAC5.5%10522.5%
149ROUAir Canada RougeT 3LCCNorth America5.6%1716.9%
150DTATAAG Angola AirlinesT 4FSCME&A5.6%313.7%
151CLHLufthansa CitylineT 2FSCEurope5.6%4225.4%
152GFAGulf AirT 4FSCME&A5.6%2919.3%
153GAPPAL ExpressT 4LCCAPAC5.6%4613.5%
154TGWScootT 3LCCAPAC5.7%6035.1%
155OVAAir Europa ExpressT 3LCCEurope5.7%831.0%
156SWRSwissT 2FSCEurope5.7%8131.6%
157VOEVoloteaT 2LCCEurope5.8%5428.2%
158AEEAegean AirlinesT 2FSCEurope5.8%9035.4%
159PVLPAL AirlinesT 3LCCAPAC5.8%3414.3%
160ROTTAROMT 3FSCEurope5.9%2120.3%
161TVSSmartwingsT 4LCCEurope5.9%6324.9%
162CGZColorful GuizhouT 3LCCAPAC5.9%3416.1%
163PGTPegasus AirlinesT 1LCCEurope6.0%20222.6%
164AERAer LingusT 3FSCEurope6.0%1820.8%
165OMAOman AirT 3FSCME&A6.2%3112.9%
166VXPAveloT 4LCCNorth America6.2%1916.9%
167ANZAir New ZealandT 1FSCAPAC6.2%13422.3%
168VIVVivaAerobusT 2LCCLATAM6.3%13821.3%
169BCIBlue IslandsT 4FSCEurope6.3%613.6%
170UAEEmiratesT 1FSCME&A6.4%27927.3%
171TVJThai Vietjet AirT 4LCCAPAC6.5%3224.1%
172KNAKunming AirlinesT 4LCCAPAC6.6%5519.3%
173BWACaribbean AirlinesT 4FSCNorth America6.6%1818.4%
174AXBAir India ExpressT 3LCCAPAC6.7%13922.2%
175TGUTAG AirlinesT 4LCCLATAM6.7%721.8%
176FLEFlairT 4LCCNorth America6.8%2622.6%
177ETDEtihad AirwaysT 2FSCME&A6.9%11925.9%
178WJAWestJetT 2LCCNorth America6.9%13225.8%
179PCOPacific Coastal AirlinesT 3LCCNorth America7.0%1622.6%
180YZRSuparnaT 4FSCAPAC7.0%3013.9%
181SDGStarAirT 4FSCAPAC7.0%920.8%
182PGAPortugaliaT 3LCCEurope7.1%2534.5%
183ACAAir CanadaT 2FSCNorth America7.3%20123.0%
184JSAJetstar AsiaT 4LCCAPAC7.5%1623.1%
185LGLLuxairT 4LCCEurope7.5%1438.6%
186OCNDiscoverT 4FSCEurope7.5%1738.4%
187NBTNorse Atlantic AirwaysT 4LCCEurope7.5%925.3%
188UEAChengdu AirlinesT 2LCCAPAC7.5%8424.5%
189ASAAlaska AirlinesT 1FSCNorth America7.6%27528.9%
190RLHRuiliT 3LCCAPAC7.6%1822.0%
191MSCAir CairoT 3LCCME&A7.6%3328.1%
192TBATibet AirlinesT 3LCCAPAC7.6%2623.7%
193CCDDalian AirlinesT 3FSCAPAC7.7%3513.0%
194RYRRyanairT 1LCCEurope7.7%109030.8%
195NWSNordwindT 4FSCEurope7.9%3217.5%
196DLAAir DolomitiT 3LCCEurope7.9%5834.8%
197RXARegional Express AirlinesT 3FSCAPAC7.9%4525.8%
198RWDRwandAirT 4FSCME&A7.9%1022.7%
199BAVBamboo AirwaysT 4FSCAPAC7.9%1331.7%
200AMUAir MacauT 4LCCAPAC8.0%2331.9%
201CTNCroatia AirlinesT 3FSCEurope8.0%2736.5%
202AURAurigny Air Services Ltd.T 4FSCEurope8.0%1624.7%
203OALOlympic AirT 4LCCEurope8.0%5040.9%
204MWGMASwingsT 4LCCAPAC8.1%3221.5%
205LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A8.3%1120.3%
206KACKuwait Airways CorporationT 3LCCME&A8.3%2022.7%
207CNMAir China Inner MongoliaT 4LCCAPAC8.4%2015.8%
208QTRQatar AirwaysT 1FSCME&A8.5%24625.4%
209EZYeasyJetT 1LCCEurope8.6%56033.5%
210EXSJet2.comT 2LCCEurope8.6%19236.5%
211OAWHelveticT 4LCCEurope8.7%3335.9%
212EFWBA Euroflyer dbaT 4FSCEurope8.8%3929.6%
213POEPorterT 3LCCNorth America8.8%6324.7%
214VOIVolarisT 1LCCLATAM8.8%5223.5%
215ENYEnvoy AirT 3FSCNorth America9.0%16824.3%
216CJXJiangxiT 4LCCAPAC9.1%3021.9%
217VSVSCAT AirlinesT 3LCCAPAC9.1%3233.6%
218CHBWest AirT 4LCCAPAC9.1%12123.4%
219CUHUrumqi AirT 4LCCAPAC9.1%2322.8%
220MXYBreeze AirwaysT 3LCCNorth America9.2%6923.8%
221FZAFuzhou AirlinesT 4LCCAPAC9.3%2628.8%
222CBGGX AirlinesT 3LCCEurope9.5%4226.6%
223AFRAir FranceT 1FSCEurope9.5%35832.6%
224AIEAir InuitT 3LCCNorth America9.6%5123.4%
225HBHHebei AirlinesT 4LCCAPAC9.6%4925.0%
226OKAOkay AirwaysT 3LCCAPAC9.7%4922.2%
227CSHShanghai AirlinesT 1FSCAPAC9.8%12228.0%
228CCAAir ChinaT 1FSCAPAC9.9%82821.2%
229RUKRyanair UKT 3LCCEurope10.0%4134.4%
230LKELucky AirT 3LCCAPAC10.0%9623.0%
231JZAJazzT 2LCCNorth America10.1%5125.7%
232NKSSpiritT 1LCCNorth America10.1%30024.0%
233CUAChina United AirlinesT 2LCCAPAC10.3%4325.7%
234SWASouthwestT 1LCCNorth America10.3%209829.4%
235QJEQantasLinkT 4LCCAPAC10.3%1519.9%
236JBUJetBlueT 1LCCNorth America10.5%39624.6%
237WENWestJet EncoreT 4LCCNorth America10.5%8130.0%
238CDCZhejiang LoongT 2LCCAPAC10.8%11222.1%
239AICAir IndiaT 2FSCAPAC10.9%37231.7%
240CSCSichuan AirlinesT 1LCCAPAC11.1%34128.4%
241CDGShandong AirlinesT 1LCCAPAC11.4%27228.0%
242UALUnitedT 1FSCNorth America11.5%199726.5%
243PIAPakistan International AirlinesT 3FSCAPAC11.6%4728.8%
244CBJBeijing Capital AirlinesT 1LCCAPAC11.6%13629.0%
245CESChina EasternT 1LCCAPAC11.7%107026.9%
246HXAChina Express AirlinesT 2LCCAPAC11.9%17132.4%
247DALDeltaT 1FSCNorth America12.0%205526.7%
248AAYAllegiant AirT 2LCCNorth America12.1%26228.6%
249CXAXiamenAirT 1LCCAPAC12.4%36830.3%
250GCRTianjin AirlinesT 2FSCAPAC12.5%21128.3%
251ELYEl AlT 3FSCME&A12.5%7422.8%
252CHHHainan AirlinesT 1FSCAPAC12.6%42525.4%
253AWQIndonesia AirAsiaT 4LCCAPAC12.8%6030.9%
254JZRJazeera AirwaysT 3LCCME&A12.9%6222.5%
255JYH9 AirT 3LCCAPAC13.0%9026.9%
256RJARoyal JordanianT 3FSCME&A13.3%6022.8%
257DKHJuneyao AirlinesT 2LCCAPAC13.3%35127.4%
258AXMAirAsiaT 1LCCAPAC13.4%33633.7%
259ABYAir ArabiaT 4LCCME&A13.5%14137.4%
260CQHSpring AirlinesT 2LCCAPAC13.7%31727.2%
261HVNVietnam AirlinesT 2LCCAPAC13.7%35042.7%
262FDBFlyDubaiT 2LCCME&A14.2%21030.9%
263AALAmerican AirlinesT 1FSCNorth America14.3%221530.9%
264OTTOTT AirlinesT 4FSCAPAC14.3%4930.5%
265SATSATA Air AcoresT 4FSCEurope14.6%5031.0%
266BHSBahamasairT 4FSCNorth America14.7%1648.0%
267CTVCitilink IndonesiaT 3LCCAPAC14.8%12637.9%
268KQAKenya AirwaysT 3FSCME&A14.9%7731.8%
269CSNChina Southern AirlinesT 1FSCAPAC14.9%150326.1%
270PDTPiedmont AirlinesT 4FSCNorth America15.1%8430.2%
271FBZFlybondiT 4LCCLATAM15.5%4541.0%
272VTEContour AirlinesT 3FSCNorth America16.0%8326.9%
273SILSilver AirwaysT 3LCCNorth America16.7%4620.0%
274MXDMalindo AirT 3LCCAPAC17.5%5142.3%
275DAHAir AlgerieT 3FSCME&A18.0%19942.3%
276SJVSuper Air JetT 3LCCAPAC18.1%21136.3%
277FFTFrontierT 2LCCNorth America18.1%20337.0%
278ACNAzul ConectaT 4LCCLATAM18.3%3929.5%
279EPADonghai AirlinesT 4LCCAPAC19.1%9239.3%
280EDVEndeavor AirT 2FSCNorth America19.2%26032.0%
281ASHMesaT 2FSCNorth America19.7%23432.4%
282CSZShenzhen AirlinesT 1LCCAPAC20.3%43633.8%
283SEJSpiceJetT 2LCCAPAC21.1%14137.0%
284VREAir Cote D'IvoireT 4FSCME&A21.3%2230.3%
285WONWings AbadiT 3LCCAPAC21.3%2940.6%
286JIAPSA AirlinesT 2FSCNorth America21.9%28437.6%
287IWYInterCaribbean AirwaysT 4LCCNorth America22.8%2637.6%
288VJCVietJet AirT 2LCCAPAC23.6%59650.3%
289BTKBatik AirT 2FSCAPAC27.3%26645.5%
290TARTunis AirT 4LCCME&A30.3%8149.0%
291LNILion AirT 2LCCAPAC39.9%56152.5%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

Airlines faced significant disruptions following U.S.-Iran tensions that led to Middle East airspace closures, severely impacting key transit hubs like Dubai and Doha. Over 3,000 flights were rerouted or cancelled. While overall flight volumes in the region dropped 3% month-over-month, disruptions rose by 4.8%, affecting 1.5 million more passengers than in May.

115 Airlines | 72 LCC | 43 FSC

22.3%
Avg Total Disruption
34.5%
% Global Disruption
7.6%
Average ImPax
13m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Great Service - Been Flying [Airline] for the past 20 years - Anyway this trip was very special. Best experience during this business trip. The Flight Crew were amazing. I even dined with my wife in business class. The food was great along with wine. We felt special - I would recommend it to my family and friends.”

[Tier 1, FSC]

“Flight was delayed from [CITY] 3.5hrs, connecting flight to [CITY] left 10 mins after we arrived!! Thought they would hold it for all of us… considering our delay. No one greeted the passengers as we got off the plane to tell us anything, had no idea what was going on, finally our bags arrived, and went to the customer service desk with lines of passengers. They gave us a room for the night, and waited for a bus to take us to the hotel. The next day's flight was delayed for 4hrs, still waiting at the airport!! Absolutely a joke about this airline!! Never again, will I get there?”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2SFJStarFlyerT 3FSCAPAC0.2%18.0%
3SKYSkymarkT 3LCCAPAC0.3%28.7%
4TTWTigerair TaiwanT 4FSCAPAC0.6%113.2%
5ANAAll NipponT 1FSCAPAC0.7%2011.3%
6SJXStarLuxT 4FSCAPAC0.7%38.8%
7FDAFuji DreamT 3LCCAPAC0.8%33.7%
8SNJSolaseed AirT 3FSCAPAC0.8%19.2%
9JALJapan AirlinesT 1FSCAPAC1.1%4214.8%
10JTAJapan Trans AirT 3LCCAPAC1.1%412.9%
11HKEHong Kong Express AirwaysT 4FSCAPAC1.2%79.8%
12AKJAkasa AirT 4LCCAPAC1.4%213.5%
13AIQThai AirAsiaT 3LCCAPAC1.4%1916.8%
14JJPJetstar JapanT 3LCCAPAC1.4%614.4%
15AKXANA WingsT 2FSCAPAC1.6%2710.8%
16JJAJeju AirT 3LCCAPAC1.6%1521.9%
17THAThai AirwaysT 3LCCAPAC1.9%2719.7%
18KALKorean AirT 2FSCAPAC2.0%1817.9%
19NTHHokkaido Air SystemT 4FSCAPAC2.1%15.8%
20UTYAlliance AirlinesT 2LCCAPAC2.3%511.7%
21JNAJin AirT 3LCCAPAC2.4%2026.0%
22TWBT'way AirT 4FSCAPAC2.5%1816.3%
23LAOLao AirlinesT 4FSCAPAC2.5%316.8%
24CALChina AirlinesT 3FSCAPAC2.7%3516.1%
25MMAMAIT 4FSCAPAC2.7%715.2%
26ESREastar JetT 4LCCAPAC2.8%1225.7%
27CGNAir ChanganT 3LCCAPAC2.8%197.4%
28VOZVirgin AustraliaT 2FSCAPAC2.8%4119.3%
29XAXAirAsia XT 3LCCAPAC2.9%614.0%
30EVAEVA AirwaysT 3LCCAPAC2.9%4621.0%
31IGOIndiGOT 1LCCAPAC2.9%25617.5%
32SIASingapore AirlinesT 1FSCAPAC3.0%6422.4%
33APJPeach AirlinesT 4LCCAPAC3.3%2413.1%
34TLMThai Lion AirT 4LCCAPAC3.4%2216.1%
35BKPBangkokT 3FSCAPAC3.5%1716.1%
36FJIFiji AirwaysT 3LCCAPAC3.6%423.3%
37ORCOriental Air BridgeT 4LCCAPAC3.7%69.5%
38MDAMandarinT 3FSCAPAC3.8%2226.0%
39GIAGaruda IndonesiaT 4FSCAPAC3.8%5523.2%
40MASMalaysia AirlinesT 2FSCAPAC3.9%4527.5%
41PALPhilippine Air LinesT 3LCCAPAC4.1%2312.4%
42JSTJetstarT 2LCCAPAC4.2%7022.5%
43JACJapan Air CommuterT 3LCCAPAC4.3%2012.9%
44CRKHong Kong AirlinesT 4FSCAPAC4.3%1717.3%
45QFAQantasT 1FSCAPAC4.3%16414.4%
46BBCBiman BangladeshT 4FSCAPAC4.4%1723.2%
47ALKSriLankan AirlinesT 3FSCAPAC4.5%1227.7%
48CPACathay PacificT 1FSCAPAC4.8%7519.5%
49QLKQantasLinkT 2LCCAPAC4.9%6914.9%
50AARAsianaT 2FSCAPAC5.1%2225.3%
51VTAAir TahitiT 4FSCAPAC5.2%1420.5%
52QDAQingdao AirlinesT 3LCCAPAC5.4%2317.4%
53OTCAir TravelT 4LCCAPAC5.4%1621.6%
54CEBCebu PacificT 2LCCAPAC5.5%10522.5%
55GAPPAL ExpressT 4LCCAPAC5.6%4613.5%
56TGWScootT 3LCCAPAC5.7%6035.1%
57PVLPAL AirlinesT 3LCCAPAC5.8%3414.3%
58CGZColorful GuizhouT 3LCCAPAC5.9%3416.1%
59ANZAir New ZealandT 1FSCAPAC6.2%13422.3%
60TVJThai Vietjet AirT 4LCCAPAC6.5%3224.1%
61KNAKunming AirlinesT 4LCCAPAC6.6%5519.3%
62AXBAir India ExpressT 3LCCAPAC6.7%13922.2%
63YZRSuparnaT 4FSCAPAC7.0%3013.9%
64SDGStarAirT 4FSCAPAC7.0%920.8%
65JSAJetstar AsiaT 4LCCAPAC7.5%1623.1%
66UEAChengdu AirlinesT 2LCCAPAC7.5%8424.5%
67RLHRuiliT 3LCCAPAC7.6%1822.0%
68TBATibet AirlinesT 3LCCAPAC7.6%2623.7%
69CCDDalian AirlinesT 3FSCAPAC7.7%3513.0%
70RXARegional Express AirlinesT 3FSCAPAC7.9%4525.8%
71BAVBamboo AirwaysT 4FSCAPAC7.9%1331.7%
72AMUAir MacauT 4LCCAPAC8.0%2331.9%
73MWGMASwingsT 4LCCAPAC8.1%3221.5%
74CNMAir China Inner MongoliaT 4LCCAPAC8.4%2015.8%
75CJXJiangxiT 4LCCAPAC9.1%3021.9%
76VSVSCAT AirlinesT 3LCCAPAC9.1%3233.6%
77CHBWest AirT 4LCCAPAC9.1%12123.4%
78CUHUrumqi AirT 4LCCAPAC9.1%2322.8%
79FZAFuzhou AirlinesT 4LCCAPAC9.3%2628.8%
80HBHHebei AirlinesT 4LCCAPAC9.6%4925.0%
81OKAOkay AirwaysT 3LCCAPAC9.7%4922.2%
82CSHShanghai AirlinesT 1FSCAPAC9.8%12228.0%
83CCAAir ChinaT 1FSCAPAC9.9%82821.2%
84LKELucky AirT 3LCCAPAC10.0%9623.0%
85CUAChina United AirlinesT 2LCCAPAC10.3%4325.7%
86QJEQantasLinkT 4LCCAPAC10.3%1519.9%
87CDCZhejiang LoongT 2LCCAPAC10.8%11222.1%
88AICAir IndiaT 2FSCAPAC10.9%37231.7%
89CSCSichuan AirlinesT 1LCCAPAC11.1%34128.4%
90CDGShandong AirlinesT 1LCCAPAC11.4%27228.0%
91PIAPakistan International AirlinesT 3FSCAPAC11.6%4728.8%
92CBJBeijing Capital AirlinesT 1LCCAPAC11.6%13629.0%
93CESChina EasternT 1LCCAPAC11.7%107026.9%
94HXAChina Express AirlinesT 2LCCAPAC11.9%17132.4%
95CXAXiamenAirT 1LCCAPAC12.4%36830.3%
96GCRTianjin AirlinesT 2FSCAPAC12.5%21128.3%
97CHHHainan AirlinesT 1FSCAPAC12.6%42525.4%
98AWQIndonesia AirAsiaT 4LCCAPAC12.8%6030.9%
99JYH9 AirT 3LCCAPAC13.0%9026.9%
100DKHJuneyao AirlinesT 2LCCAPAC13.3%35127.4%
101AXMAirAsiaT 1LCCAPAC13.4%33633.7%
102CQHSpring AirlinesT 2LCCAPAC13.7%31727.2%
103HVNVietnam AirlinesT 2LCCAPAC13.7%35042.7%
104OTTOTT AirlinesT 4FSCAPAC14.3%4930.5%
105CTVCitilink IndonesiaT 3LCCAPAC14.8%12637.9%
106CSNChina Southern AirlinesT 1FSCAPAC14.9%150326.1%
107MXDMalindo AirT 3LCCAPAC17.5%5142.3%
108SJVSuper Air JetT 3LCCAPAC18.1%21136.3%
109EPADonghai AirlinesT 4LCCAPAC19.1%9239.3%
110CSZShenzhen AirlinesT 1LCCAPAC20.3%43633.8%
111SEJSpiceJetT 2LCCAPAC21.1%14137.0%
112WONWings AbadiT 3LCCAPAC21.3%2940.6%
113VJCVietJet AirT 2LCCAPAC23.6%59650.3%
114BTKBatik AirT 2FSCAPAC27.3%26645.5%
115LNILion AirT 2LCCAPAC39.9%56152.5%
Region

Europe

In June, European air travel was disrupted by severe storms, staffing shortages, and widespread ATC delays, hitting major hubs like Heathrow, Schiphol, and CDG. Ryanair reported 5,000 ATC delay hours on June 1. Middle East airspace closures forced 1,800+ reroutes or cancellations. Flight volumes rose 2.2%, but disruptions surged 16.8%, worsening travel conditions across the region.

80 Airlines | 41 LCC | 39 FSC

22.4%
Avg Total Disruption
25.9%
% Global Disruption
4.8%
Average ImPax
5.9m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We had the best experience flying from [CITY] to [CITY] with [AIRLINE]. The crew in particular made it extra special. I would like to give a shout out to [NAME] who made it such a great experience, nothing was too much trouble and she gave a 5 star service throughout. I am gluten intolerant and the food served was the best by far from any other airline! The flight was super smooth and arrived early - a massive thank you to the Pilot. We will definitely be flying [AIRLINE] again for our long haul flights. The only point to note would be, PLEASE improve your onboard duty free - a girl wants to shop! I would also like to add that the [AIRLINE] app is blooming marvellously! Well done [AIRLINE]”

[Tier 2, FSC]

“Im really sorry, but never again, monitors were giving the wrong gate number, delayed flights to and from. Staff were not so kind except those in the customer service. It was my first time flying with [AIRLINE] but never again. I understand the flight ticket was cheap but never expected that service was too, I got what I paid for.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FPYPLAY AirlinesT 4LCCEurope0.6%15.6%
2TKJAjetT 3LCCEurope0.7%121.5%
3CCMAir CorsicaT 3FSCEurope1.1%314.5%
4TOMTUI AirwaysT 2LCCEurope1.2%164.4%
5ICEIcelandairT 3FSCEurope1.6%1014.0%
6FINFinnairT 2FSCEurope1.9%3817.0%
7KLCKLM CityhopperT 2LCCEurope2.0%2416.0%
8IBSIberia ExpressT 4LCCEurope2.2%1415.7%
9SASSAST 2FSCEurope2.3%5513.2%
10BRXBraathens Regional AirwaysT 3FSCEurope2.4%1316.6%
11SBIS7 AirlinesT 2FSCEurope2.6%2115.9%
12JAFTui Fly BelgiumT 4LCCEurope2.9%1110.5%
13SDMRossiya AirlinesT 3LCCEurope3.0%4611.0%
14NOZNorwegian Air ShuttleT 2FSCEurope3.2%4919.1%
15TVFTransavia FranceT 2LCCEurope3.3%5920.2%
16SEHSky ExpressT 4LCCEurope3.5%3824.2%
17IBEIberiaT 2FSCEurope3.6%8719.2%
18NWSNordwindT 4FSCEurope3.6%1512.3%
19KLMKLMT 1FSCEurope3.9%13825.7%
20AFLAeroflotT 2FSCEurope3.9%8918.8%
21LOGLoganairT 3FSCEurope4.1%2216.2%
22BELBrussels AirlinesT 2FSCEurope4.1%4225.3%
23NSZNorwegian Air SwedenT 3LCCEurope4.3%2624.2%
24OVAAir Europa ExpressT 3LCCEurope4.3%1018.1%
25AURAurigny Air Services Ltd.T 4FSCEurope4.4%1010.9%
26CFEBA CityFlyerT 3FSCEurope4.9%1619.1%
27THYTurkish AirlinesT 1FSCEurope5.3%36122.7%
28AEAAir EuropaT 3FSCEurope5.5%4724.4%
29EZSEasyJet SwitzerlandT 3LCCEurope5.5%3031.5%
30HOPHOP!T 2LCCEurope5.8%8627.7%
31BCYCityjetT 3LCCEurope5.9%2725.8%
32EINAer LingusT 2FSCEurope6.0%7023.9%
33AEEAegean AirlinesT 2FSCEurope6.2%9841.5%
34EJUeasyJet EuropeT 2LCCEurope6.2%13627.0%
35AUAAustrian AirlinesT 2FSCEurope6.2%12624.8%
36LOTLOT Polish AirlinesT 2FSCEurope6.2%5428.5%
37BCIBlue IslandsT 4FSCEurope6.6%611.1%
38VOEVoloteaT 2LCCEurope6.7%7132.3%
39PGAPortugaliaT 3LCCEurope6.9%2434.3%
40EWGEurowingsT 2LCCEurope7.0%14128.3%
41VLGVueling AirlinesT 2LCCEurope7.0%21925.1%
42AFRAir FranceT 1FSCEurope7.0%26330.5%
43DLHLufthansaT 1FSCEurope7.5%41937.2%
44ARTSmart LynxT 3LCCEurope7.5%2220.0%
45LGLLuxairT 4LCCEurope7.5%1436.8%
46ITYITA AirwaysT 2FSCEurope7.6%14139.5%
47SWRSwissT 2FSCEurope7.6%13735.2%
48TAPTAP Air PortugalT 2LCCEurope8.1%5237.3%
49WUKWizz Air UKT 4LCCEurope8.2%3926.2%
50TRATransaviaT 2LCCEurope8.5%6639.9%
51OCNDiscoverT 4FSCEurope8.6%2035.5%
52BAWBritish AirwaysT 1FSCEurope8.8%39535.1%
53AERAer LingusT 3FSCEurope8.8%2619.7%
54WMTWizz Air MaltaT 2LCCEurope8.9%21225.1%
55RYSBuzzT 2LCCEurope9.0%18031.8%
56WZZWizz AirT 2LCCEurope9.1%24425.9%
57CFGCondorT 2FSCEurope9.2%11133.6%
58OALOlympic AirT 4LCCEurope9.3%5147.7%
59BTIairBalticT 4FSCEurope9.5%11237.1%
60OAWHelveticT 4LCCEurope9.7%3039.6%
61TVSSmartwingsT 4LCCEurope9.9%11025.2%
62SATSATA Air AcoresT 4FSCEurope9.9%3723.0%
63EXSJet2.comT 2LCCEurope10.2%24334.8%
64CTNCroatia AirlinesT 3FSCEurope10.4%3339.2%
65ASLAir SerbiaT 3FSCEurope11.0%6239.2%
66RYRRyanairT 1LCCEurope11.5%154939.9%
67ROTTAROMT 3FSCEurope12.1%4432.1%
68RUKRyanair UKT 3LCCEurope12.6%5442.2%
69EZYeasyJetT 1LCCEurope12.6%79739.8%
70CLHLufthansa CitylineT 2FSCEurope14.0%15043.0%
71EFWBA Euroflyer dbaT 4FSCEurope15.3%5840.6%
72PGTPegasus AirlinesT 1LCCEurope16.4%50249.1%
73DLAAir DolomitiT 3LCCEurope17.9%11853.0%
74SXSSun ExpressT 3LCCEurope19.0%29851.5%
75CBGGX AirlinesT 3LCCEurope19.9%9735.8%
76STWSouthwindsT 4LCCEurope21.6%3333.1%
1AEZAeroitaliaT 4LCCEurope0.8%67.4%
2CCMAir CorsicaT 3FSCEurope1.0%319.6%
3IBSIberia ExpressT 4LCCEurope1.3%711.4%
4FPYPLAY AirlinesT 4LCCEurope1.3%35.0%
5TKJAjetT 3LCCEurope1.4%1311.0%
6SASSAST 2FSCEurope1.5%4211.4%
7ICEIcelandairT 3FSCEurope1.5%1111.1%
8SZSScandinavian Airlines ConnectT 3LCCEurope1.5%1111.9%
9NOZNorwegian Air ShuttleT 2FSCEurope1.6%2213.5%
10JAFTui Fly BelgiumT 4LCCEurope1.8%58.8%
11TOMTUI AirwaysT 2LCCEurope1.9%269.1%
12LOTLOT Polish AirlinesT 2FSCEurope2.1%1922.4%
13TVFTransavia FranceT 2LCCEurope2.2%4316.2%
14EINAer LingusT 2FSCEurope2.2%2615.0%
15THYTurkish AirlinesT 1FSCEurope2.3%16914.2%
16NSZNorwegian Air SwedenT 3LCCEurope2.3%1417.8%
17BRXBraathens Regional AirwaysT 3FSCEurope2.4%1510.4%
18CFEBA CityFlyerT 3FSCEurope2.4%1013.8%
19WUKWizz Air UKT 4LCCEurope2.7%1312.1%
20IBEIberiaT 2FSCEurope2.8%4818.7%
21LOGLoganairT 3FSCEurope3.0%1613.4%
22CAICorendon AirlinesT 3FSCEurope3.1%1514.8%
23WMTWizz Air MaltaT 2LCCEurope3.3%8415.4%
24BAWBritish AirwaysT 1FSCEurope3.3%14618.5%
25SEHSky ExpressT 4LCCEurope3.4%4028.4%
26RYSBuzzT 2LCCEurope3.6%7219.7%
27SBIS7 AirlinesT 2FSCEurope3.7%4218.2%
28TRATransaviaT 2LCCEurope3.7%3024.9%
29KLCKLM CityhopperT 2LCCEurope3.7%119.3%
30VIRVirgin AtlanticT 3FSCEurope3.8%2013.4%
31ARTSmart LynxT 3LCCEurope3.8%713.4%
32SDMRossiya AirlinesT 3LCCEurope3.8%5911.9%
33AUAAustrian AirlinesT 2FSCEurope3.9%6217.3%
34VLGVueling AirlinesT 2LCCEurope4.0%12420.0%
35CFGCondorT 2FSCEurope4.0%5920.8%
36BCYCityjetT 3LCCEurope4.2%2120.9%
37FINFinnairT 2FSCEurope4.3%8123.6%
38AFLAeroflotT 2FSCEurope4.4%9716.2%
39MBUMarabu AirlinesT 4LCCEurope4.4%921.6%
40ITYITA AirwaysT 2FSCEurope4.4%7131.8%
41TUITUI AirwaysT 2LCCEurope4.5%2224.8%
42KLMKLMT 1FSCEurope4.6%18723.1%
43WZZWizz AirT 2LCCEurope4.7%12818.1%
44HOPHOP!T 2LCCEurope4.7%5819.7%
45SXSSun ExpressT 3LCCEurope4.8%8427.9%
46EWGEurowingsT 2LCCEurope4.9%9928.4%
47DLHLufthansaT 1FSCEurope5.0%26826.4%
48BELBrussels AirlinesT 2FSCEurope5.1%4827.1%
49AEAAir EuropaT 3FSCEurope5.1%3821.0%
50BTIairBalticT 4FSCEurope5.3%5827.6%
51ASLAir SerbiaT 3FSCEurope5.5%3132.9%
52TAPTAP Air PortugalT 2LCCEurope5.5%3934.5%
53CLHLufthansa CitylineT 2FSCEurope5.6%4225.4%
54OVAAir Europa ExpressT 3LCCEurope5.7%831.0%
55SWRSwissT 2FSCEurope5.7%8131.6%
56VOEVoloteaT 2LCCEurope5.8%5428.2%
57AEEAegean AirlinesT 2FSCEurope5.8%9035.4%
58ROTTAROMT 3FSCEurope5.9%2120.3%
59TVSSmartwingsT 4LCCEurope5.9%6324.9%
60PGTPegasus AirlinesT 1LCCEurope6.0%20222.6%
61AERAer LingusT 3FSCEurope6.0%1820.8%
62BCIBlue IslandsT 4FSCEurope6.3%613.6%
63PGAPortugaliaT 3LCCEurope7.1%2534.5%
64LGLLuxairT 4LCCEurope7.5%1438.6%
65OCNDiscoverT 4FSCEurope7.5%1738.4%
66NBTNorse Atlantic AirwaysT 4LCCEurope7.5%925.3%
67RYRRyanairT 1LCCEurope7.7%109030.8%
68NWSNordwindT 4FSCEurope7.9%3217.5%
69DLAAir DolomitiT 3LCCEurope7.9%5834.8%
70CTNCroatia AirlinesT 3FSCEurope8.0%2736.5%
71AURAurigny Air Services Ltd.T 4FSCEurope8.0%1624.7%
72OALOlympic AirT 4LCCEurope8.0%5040.9%
73EZYeasyJetT 1LCCEurope8.6%56033.5%
74EXSJet2.comT 2LCCEurope8.6%19236.5%
75OAWHelveticT 4LCCEurope8.7%3335.9%
76EFWBA Euroflyer dbaT 4FSCEurope8.8%3929.6%
77CBGGX AirlinesT 3LCCEurope9.5%4226.6%
78AFRAir FranceT 1FSCEurope9.5%35832.6%
79RUKRyanair UKT 3LCCEurope10.0%4134.4%
80SATSATA Air AcoresT 4FSCEurope14.6%5031.0%
Region

North America

Air travel across the U.S. faced major disruption in June due to severe East Coast storms, airline tech failures, and persistent air traffic control issues. Key hubs like JFK, ATL, and CLT saw thousands of delays and hundreds of cancellations. A major outage at American Airlines on June 27 affected nearly 30% of its flights. FAA staffing and infrastructure shortfalls further strained operations. Despite just a 1.8% rise in flight volumes, disruptions from delays and cancellations jumped 15%. Global tensions added pressure as U.S. carriers suspended select Middle East routes.

37 Airlines | 19 LCC | 18 FSC

25.1%
Avg Total Disruption
29.2%
% Global Disruption
10.2%
ImPax
11.9m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our family trip for 3 was abruptly canceled when one of our party became severely ill on the morning the trip was to start. [AIRLINE] issued a voucher for future travel but the travel would have had to be completed within 12 months of initial booking, which would have been impossible. [AIRLINE] worked with us and has issued a full refund for the tickets!.. We will definitely use that money towards future travel and that will definitely be on [AIRLINE]! Thank you [AIRLINE]!!”

[Tier 1, FSC]

“My recent experience with [AIRLINE] was extremely disappointing. Our June 2025 trip from [CITY] to [CITY] was plagued by delays, misinformation, and billing issues. After our connecting flight was delayed, I had to reroute us through [CITY] via the app — the gate agent refused to help in person. I had already paid for Economy Plus seats but was forced to pay again for the new flights, with a refund still pending. Seat assignments were changed without explanation on the return flight, and we were separated despite available seats in Economy Plus. I also encountered misleading bag prices in the app and received no support when I reported it. After spending nearly $1,000 (plus miles) on what should have been a premium experience, we ended up with major delays, out-of-pocket costs, and poor service throughout. I’ve reached out to customer service but have not received full resolution. Very disappointing.”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America0.4%010.7%
2AMXAeroMexicoT 2FSCNorth America2.7%4510.9%
3TSCAir TransatT 3FSCNorth America3.1%1522.4%
4HALHawaiian AirlinesT 1FSCNorth America3.1%4316.0%
5SLIAeroMéxico ConnectT 3FSCNorth America3.6%2512.9%
6QXEHorizonT 4LCCNorth America5.0%2820.2%
7SCXSun Country AirlinesT 3LCCNorth America5.0%4014.8%
8ROUAir Canada RougeT 3LCCNorth America5.6%1716.9%
9VXPAveloT 4LCCNorth America6.2%1916.9%
10BWACaribbean AirlinesT 4FSCNorth America6.6%1818.4%
11FLEFlairT 4LCCNorth America6.8%2622.6%
12WJAWestJetT 2LCCNorth America6.9%13225.8%
13PCOPacific Coastal AirlinesT 3LCCNorth America7.0%1622.6%
14ACAAir CanadaT 2FSCNorth America7.3%20123.0%
15ASAAlaska AirlinesT 1FSCNorth America7.6%27528.9%
16POEPorterT 3LCCNorth America8.8%6324.7%
17ENYEnvoy AirT 3FSCNorth America9.0%16824.3%
18MXYBreeze AirwaysT 3LCCNorth America9.2%6923.8%
19AIEAir InuitT 3LCCNorth America9.6%5123.4%
20JZAJazzT 2LCCNorth America10.1%5125.7%
21NKSSpiritT 1LCCNorth America10.1%30024.0%
22SWASouthwestT 1LCCNorth America10.3%209829.4%
23JBUJetBlueT 1LCCNorth America10.5%39624.6%
24WENWestJet EncoreT 4LCCNorth America10.5%8130.0%
25UALUnitedT 1FSCNorth America11.5%199726.5%
26DALDeltaT 1FSCNorth America12.0%205526.7%
27AAYAllegiant AirT 2LCCNorth America12.1%26228.6%
28AALAmerican AirlinesT 1FSCNorth America14.3%221530.9%
29BHSBahamasairT 4FSCNorth America14.7%1648.0%
30PDTPiedmont AirlinesT 4FSCNorth America15.1%8430.2%
31VTEContour AirlinesT 3FSCNorth America16.0%8326.9%
32SILSilver AirwaysT 3LCCNorth America16.7%4620.0%
33FFTFrontierT 2LCCNorth America18.1%20337.0%
34EDVEndeavor AirT 2FSCNorth America19.2%26032.0%
35ASHMesaT 2FSCNorth America19.7%23432.4%
36JIAPSA AirlinesT 2FSCNorth America21.9%28437.6%
37IWYInterCaribbean AirwaysT 4LCCNorth America22.8%2637.6%
Region

Middle East and Africa

Air travel in the Middle East and Africa faced major disruption in June due to conflict-driven airspace closures over Iran, Iraq, Israel, and Jordan, grounding 700+ flights. Gulf storms caused further delays, and Pakistan’s extended airspace closure worsened rerouting. Though some routes resumed late-month, geopolitical and weather-related challenges drove a 20%+ rise in disruptions, while flight volumes increased by less than 1%.

40 Airlines | 14 LCC | 26 FSC

21.2%
Avg Total Disruption
6.4%
% Global Disruption
7.5%
Average ImPax
2.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I flew on [AIRLINE] from [CITY] to [CITY], and the experience was absolutely outstanding. From boarding to landing, everything was seamless — the seats were spacious and extremely comfortable, the food was well-prepared and flavourful, and the in-flight service exceeded expectations. The only small letdown was that they ran out of the chicken option by the time they reached my row. However, the flight attendants handled it with such grace and professionalism, ensuring I was still taken care of with a great alternative and warm hospitality. Their attentiveness and calm, friendly service really stood out and made the flight enjoyable from start to finish. Thank you, [AIRLINE], for a smooth, relaxing, and premium travel experience. I’ll gladly fly with you again.”

[Tier 1, LCC]

“Don’t go for [AIRLINE]. I had a HORRIBLE experience where I booked business class, got charged for business class. Then I got an email that they downgraded me to economy without a refund. I called them multiple times and they said they can’t do anything about it. The only option they gave me was to submit a refund form after the journey and MAYBE they will refund me. Horrible customer service.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GBBGlobal AviationT 4FSCME&A0.7%26.3%
2FHYFreebirdT 4LCCME&A0.8%25.8%
3LNKSouth African AirlinkT 2LCCME&A1.4%2114.9%
4FADFlyadealT 4LCCME&A1.4%148.2%
5IRAIranAIRT 4FSCME&A2.3%45.4%
6KNEFlynasT 2LCCME&A2.7%3412.3%
7SAASouth African AirwaysT 4FSCME&A2.9%318.0%
8SVASaudiaT 1FSCME&A3.2%879.2%
9OMSSalamAirT 4FSCME&A3.2%1115.4%
10ETHEthiopian AirlinesT 2FSCME&A3.3%7320.0%
11UZBUzbekistan AirwaysT 3FSCME&A4.3%2320.2%
12SKKASKY AirlinesT 4FSCME&A4.5%523.5%
13RAMRoyal Air MarocT 3FSCME&A4.7%6221.3%
14MSREgyptairT 2LCCME&A4.8%5725.2%
15AHYAzerbaijan AirlinesT 4FSCME&A4.9%2011.9%
16UBGUS-Bangla AirlinesT 4LCCME&A5.0%1235.3%
17IRMMahan AirT 4FSCME&A5.1%146.7%
18KZRAir AstanaT 3FSCME&A5.1%2926.3%
19IAWIraqi AirwaysT 4FSCME&A5.2%1912.1%
20KEMCemAirT 4LCCME&A5.3%319.9%
21DTATAAG Angola AirlinesT 4FSCME&A5.6%313.7%
22GFAGulf AirT 4FSCME&A5.6%2919.3%
23OMAOman AirT 3FSCME&A6.2%3112.9%
24UAEEmiratesT 1FSCME&A6.4%27927.3%
25ETDEtihad AirwaysT 2FSCME&A6.9%11925.9%
26MSCAir CairoT 3LCCME&A7.6%3328.1%
27RWDRwandAirT 4FSCME&A7.9%1022.7%
28LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A8.3%1120.3%
29KACKuwait Airways CorporationT 3LCCME&A8.3%2022.7%
30QTRQatar AirwaysT 1FSCME&A8.5%24625.4%
31ELYEl AlT 3FSCME&A12.5%7422.8%
32JZRJazeera AirwaysT 3LCCME&A12.9%6222.5%
33RJARoyal JordanianT 3FSCME&A13.3%6022.8%
34ABYAir ArabiaT 4LCCME&A13.5%14137.4%
35FDBFlyDubaiT 2LCCME&A14.2%21030.9%
36KQAKenya AirwaysT 3FSCME&A14.9%7731.8%
37DAHAir AlgerieT 3FSCME&A18.0%19942.3%
38VREAir Cote D'IvoireT 4FSCME&A21.3%2230.3%
39TARTunis AirT 4LCCME&A30.3%8149.0%
Region

Latin America

Latin American air travel was hit by widespread severe weather, causing major disruptions across Brazil, Mexico, and Argentina. Over 450 flights were delayed or cancelled at key airports like São Paulo, Mexico City, and Buenos Aires. Airlines including LATAM, GOL, Avianca, and Aeromexico were impacted. Disruptions spilled into U.S. hubs, stranding passengers. Overall, the region saw a 15% rise in disruptions, affecting around 110,000 additional travelers.

20 Airlines | 13 LCC | 7 FSC

18%
Avg Total Disruption
4.1%
% Global Disruption
5.3%
Average ImPax
0.93m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“This was my first time flying with [AIRLINE] and I was very impressed! All my four flights back and forth were on time, food was great and customer service at the counters exceptional. If booking ahead of time you can find very good prices as well. Will definitely fly with [AIRLINE] again!!”

[Tier 1, LCC]

“Very unhelpful staff, when we had to reschedule our flight the staff simply told us to leave their desk and try using their website. As we were abroad and had no cell data this did not work and we lost the ticket value of the original flight as the staff simply pushed us away when asking for questions. Very stressful experience and no assistance offered from [AIRLINE], fly at your own risk.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1GLOGol Transportes AereosT 1LCCLATAM2.2%6713.1%
2CMPCopa AirlinesT 2FSCLATAM2.2%4511.2%
3LNELatam EcuadorT 4LCCLATAM2.7%78.8%
4LANLatamT 1FSCLATAM2.8%3213.2%
5SKUSky AirlinesT 3LCCLATAM3.0%1313.4%
6TAMLatam BrasilT 1FSCLATAM3.2%12117.7%
7AVAAviancaT 1LCCLATAM3.3%9814.4%
8ARGAerolineas ArgentinasT 2FSCLATAM3.3%3617.1%
9AZUAzul Brazilian AirlinesT 1FSCLATAM3.5%10313.6%
10DWIArajet SAT 4LCCLATAM3.9%119.1%
11JATJetSmartT 4LCCLATAM4.0%1220.8%
12RPBCopa Airlines ColumbiaT 4FSCLATAM4.0%1012.7%
13LPELatam PerúT 3LCCLATAM4.1%7218.6%
14JESJetSMARTT 4LCCLATAM4.2%1519.5%
15BOVBoa BolivianaT 3FSCLATAM4.7%819.0%
16VIVVivaAerobusT 2LCCLATAM6.3%13821.3%
17TGUTAG AirlinesT 4LCCLATAM6.7%721.8%
18VOIVolarisT 1LCCLATAM8.8%5223.5%
19FBZFlybondiT 4LCCLATAM15.5%4541.0%
20ACNAzul ConectaT 4LCCLATAM18.3%3929.5%