“Recently visited [city] for the 1st time on [Airline]. Went in the big Airbus and returned on a standard flight. 10/10 absolutely outstanding. It was clean, lots of food and drink free, great staff, lots of entertainment along the way. I normally fill the flight time by sleeping. Didn’t sleep a wink on both legs of the journey due to the service. Will be using [Airline] again and again in the future.”
[Tier 1, LCC]
“[Airline] has lost it's touch, I am a frequent flyer and 10 years back [Airline] was one of the best service providers and I have taken many international flights. Fast forward to 2025 and [Airline] days are gone and it's clearly visible. Aside from the lack of proper on flight service, bad food, no one responding to call sign etc, a crucial part is also how they handle lost and found. if you have lost something in [Airline] flight, it's gone for good, customer support will simply say they don't have contact to their own lost and found team and all you can do is mail, to which automated mails and ultimate reply is they can not help. I have lost my phone in flight and clearly told them seat number under which it should be there, no one even bothered to check, one liner simple reply we have not received the mobile, then you keep on replying and they will simply say nothing much we can do. Never going to choose [Airline] again.”
[Tier 1, LCC]
