New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

May 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

May 2025


Quick Insights

LATAM An overall 30% decrease in cancellations rate across the region largely due to the performance of Full Service, Tier 1 and 2 carriers which saw a decrease in cancellation by >45%. Europe EU261 >1m passengers qualified for compensation due to EU261, this month. Europe Tier 1 The primary driver of disrupted passengers was medium delays (1–3 hours), which rose by roughly 25% among Tier 1 carriers.
APAC Passenger cancellations rose 18% in May compared to April 2025. While Tier 1 carriers saw a slight decline, cancellations among Tier 2 carriers nearly doubled, driving the overall increase. North America 2.4 million more passengers were affected by medium to major delays and cancellations in May compared to April 2025—driven entirely by a +25% surge in disruptions across the four major Tier 1 carriers. ME&A While overall delays held steady month-on-month, cancellations surged by over 40%, driven by a sharp >75% spike among Tier 1 and Tier 2 carriers.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | May 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC3.5%2.1%7
2RYRRyanairLCCEurope4.7%3.7%4
3EZYeasyJetLCCEurope4.9%2.3%9
4DALDeltaFSCNorth America7.9%3.6%3
5SWASouthwestLCCNorth America8.0%4.8%1
6CCAAir ChinaFSCAPAC8.1%1.5%10
7CESChina EasternLCCAPAC8.7%2.6%6
8AALAmerican AirlinesFSCNorth America10.7%4.3%2
9UALUnitedFSCNorth America10.9%3.6%5
10CSNChina Southern AirlinesFSCAPAC13.1%2.6%8

Global Disruptions Overview

This month’s report analyses the disruption data of 292 airlines totalling 632,551 disrupted flights, across 2,989,449 planned flights, globally.

May 2025 was an eventful month for the aviation industry, marked by a series of disruptions across key global regions. Europe continued to grapple with strikes at major hubs, while in the U.S., power outages and a shortage of maintenance crews grounded over 4,000 flights across two Tier 1 carriers. In APAC, severe weather and infrastructure issues led to further delays, and in the Middle East, ongoing security concerns prompted major airlines to suspend select routes.

Despite localized dips in travel sentiment, overall flight volumes rose by 8% heading into peak season. However, the number of passengers impacted by medium-to-major delays and cancellations also climbed—up 13% from the previous month.

292 Airlines | 161 LCC | 131 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
632,551 52.5% LCC | 47.5% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
19.9% 21.2% LCC | 18.4% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
5.7% 6.3% LCC | 5% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
26.7m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.50.1%
2CCMAir CorsicaT 3FSCEurope0.3%33.311.9%
3AEZAeroitaliaT 4LCCEurope0.5%35.54.9%
4FHYFreebirdT 4LCCME&A0.6%10.43.8%
5TGUTAG AirlinesT 4LCCLATAM0.6%8.27.4%
6FPYPLAY AirlinesT 4LCCEurope0.8%12.83.5%
7LNKSouth African AirlinkT 2LCCME&A0.8%168.710.5%
8GBBGlobal AviationT 4FSCME&A0.8%13.74.8%
9SASSAST 2FSCEurope0.9%248.08.0%
10DVRDivi Divi AirT 4FSCNorth America1.0%4.89.9%
11FADFlyadealT 4LCCME&A1.0%109.710.7%
12SZSScandinavian Airlines ConnectT 3LCCEurope1.0%69.68.8%
13SJXStarLuxT 4FSCAPAC1.1%66.113.6%
14NOZNorwegian Air ShuttleT 2FSCEurope1.1%137.48.9%
15OMSSalamAirT 4FSCME&A1.1%44.312.5%
16DWIArajet SAT 4LCCLATAM1.1%14.84.8%
17OMAOman AirT 3FSCME&A1.1%28.95.0%
18BRXBraathens Regional AirwaysT 3FSCEurope1.1%44.76.7%
19RPBCopa Airlines ColumbiaT 4FSCLATAM1.2%18.96.3%
20ANAAll NipponT 1FSCAPAC1.2%464.513.6%
21CMPCopa AirlinesT 2FSCLATAM1.2%148.56.4%
22KLCKLM CityhopperT 2LCCEurope1.3%6.513.7%
23IBSIberia ExpressT 4LCCEurope1.3%84.014.3%
24FDAFuji DreamT 3LCCAPAC1.3%28.97.6%
25SNJSolaseed AirT 3FSCAPAC1.3%24.312.6%
26SFJStarFlyerT 3FSCAPAC1.4%41.810.5%
27JALJapan AirlinesT 1FSCAPAC1.4%705.516.9%
28SKYSkymarkT 3LCCAPAC1.4%127.115.8%
29LOTLOT Polish AirlinesT 2FSCEurope1.4%184.319.2%
30AUAAustrian AirlinesT 2FSCEurope1.4%185.610.7%
31TOMTUI AirwaysT 2LCCEurope1.5%109.48.0%
32NSZNorwegian Air SwedenT 3LCCEurope1.5%86.712.5%
33IRMMahan AirT 4FSCME&A1.5%18.65.3%
34RJARoyal JordanianT 3FSCME&A1.6%22.54.8%
35LOGLoganairT 3FSCEurope1.6%54.38.5%
36AKXANA WingsT 2FSCAPAC1.8%253.113.7%
37SEHSky ExpressT 4LCCEurope1.8%289.625.7%
38AIQThai AirAsiaT 3LCCAPAC1.9%378.521.1%
39JAFTui Fly BelgiumT 4LCCEurope1.9%24.46.8%
40EINAer LingusT 2FSCEurope1.9%148.310.7%
41GFAGulf AirT 4FSCME&A1.9%67.011.0%
42GLOGol Transportes AereosT 1LCCLATAM1.9%380.911.0%
43JJAJeju AirT 3LCCAPAC1.9%217.522.0%
44KNEFlynasT 2LCCME&A1.9%179.712.6%
45LAOLao AirlinesT 4FSCAPAC1.9%18.716.2%
46VOZVirgin AustraliaT 2FSCAPAC2.0%216.913.6%
47SXSSun ExpressT 3LCCEurope2.0%349.420.8%
48TVFTransavia FranceT 2LCCEurope2.1%320.414.6%
49SKUSky AirlinesT 3LCCLATAM2.1%57.010.5%
50IAWIraqi AirwaysT 4FSCME&A2.1%48.413.0%
51JTAJapan Trans AirT 3LCCAPAC2.1%77.619.1%
52CFGCondorT 2FSCEurope2.1%266.818.1%
53JZRJazeera AirwaysT 3LCCME&A2.1%44.99.9%
54TSCAir TransatT 3FSCNorth America2.1%91.619.0%
55GIAGaruda IndonesiaT 4FSCAPAC2.2%251.715.3%
56RYSBuzzT 2LCCEurope2.2%327.815.8%
57TUITUI AirwaysT 2LCCEurope2.2%116.521.7%
58KZRAir AstanaT 3FSCME&A2.3%99.919.4%
59BCYCityjetT 3LCCEurope2.3%84.815.1%
60MBUMarabu AirlinesT 4LCCEurope2.3%43.520.6%
61TWBT'way AirT 4FSCAPAC2.3%144.716.2%
62TAMLatam BrasilT 1FSCLATAM2.3%543.413.3%
63KALKorean AirT 2FSCAPAC2.3%189.918.6%
64CFEBA CityFlyerT 3FSCEurope2.3%41.911.0%
65HALHawaiian AirlinesT 1FSCNorth America2.3%200.311.7%
66HKEHong Kong Express AirwaysT 4FSCAPAC2.3%101.113.6%
67LNELatam EcuadorT 4LCCLATAM2.3%30.09.4%
68JJPJetstar JapanT 3LCCAPAC2.4%121.524.8%
69BAVBamboo AirwaysT 4FSCAPAC2.4%29.815.9%
70UAEEmiratesT 1FSCME&A2.4%875.817.5%
71AMXAeroMexicoT 2FSCNorth America2.4%226.410.6%
72LANLatamT 1FSCLATAM2.4%138.19.7%
73BTIairBalticT 4FSCEurope2.4%261.221.4%
74JNAJin AirT 3LCCAPAC2.4%256.027.9%
75SLIAeroMéxico ConnectT 3FSCNorth America2.5%97.211.1%
76CRKHong Kong AirlinesT 4FSCAPAC2.5%74.415.4%
77UTYAlliance AirlinesT 2LCCAPAC2.5%21.59.6%
78TRATransaviaT 2LCCEurope2.5%216.223.2%
79DLHLufthansaT 1FSCEurope2.6%1250.320.2%
80QTRQatar AirwaysT 1FSCME&A2.6%419.512.3%
81CLHLufthansa CitylineT 2FSCEurope2.6%148.417.5%
82IBEIberiaT 2FSCEurope2.6%331.616.0%
83CGNAir ChanganT 3LCCAPAC2.7%62.57.9%
84WMTWizz Air MaltaT 2LCCEurope2.7%377.312.0%
85ITYITA AirwaysT 2FSCEurope2.7%420.823.0%
86MMAMAIT 4FSCAPAC2.7%47.415.0%
87ORCOriental Air BridgeT 4LCCAPAC2.7%18.410.6%
88ETHEthiopian AirlinesT 2FSCME&A2.7%507.019.3%
89DLAAir DolomitiT 3LCCEurope2.8%209.824.2%
90TTWTigerair TaiwanT 4FSCAPAC2.8%55.920.7%
91APJPeach AirlinesT 4LCCAPAC2.8%158.517.7%
92THYTurkish AirlinesT 1FSCEurope2.8%1300.316.1%
93ETDEtihad AirwaysT 2FSCME&A2.8%286.614.3%
94WZZWizz AirT 2LCCEurope2.8%488.714.1%
95RAMRoyal Air MarocT 3FSCME&A2.9%305.221.1%
96FJIFiji AirwaysT 3LCCAPAC2.9%19.018.5%
97VTAAir TahitiT 4FSCAPAC2.9%58.917.3%
98TKJAjetT 3LCCEurope2.9%154.717.6%
99ICEIcelandairT 3FSCEurope2.9%94.713.4%
100JSAJetstar AsiaT 4LCCAPAC3.0%51.018.1%
101SAASouth African AirwaysT 4FSCME&A3.0%15.513.3%
102EWGEurowingsT 2LCCEurope3.0%463.120.3%
103AKJAkasa AirT 4LCCAPAC3.0%110.45.9%
104FDBFlyDubaiT 2LCCME&A3.1%307.218.5%
105AVAAviancaT 1LCCLATAM3.1%415.112.0%
106BKPBangkokT 3FSCAPAC3.2%130.421.8%
107WUKWizz Air UKT 4LCCEurope3.2%78.211.7%
108SCXSun Country AirlinesT 3LCCNorth America3.2%76.68.3%
109SVASaudiaT 1FSCME&A3.2%359.610.7%
110RWDRwandAirT 4FSCME&A3.2%16.48.7%
111SIASingapore AirlinesT 1FSCAPAC3.2%662.626.8%
112HOPHOP!T 2LCCEurope3.2%225.416.4%
113TVSSmartwingsT 4LCCEurope3.3%171.220.8%
114MASMalaysia AirlinesT 2FSCAPAC3.3%337.127.1%
115QXEHorizonT 4LCCNorth America3.4%97.214.9%
116XAXAirAsia XT 3LCCAPAC3.4%42.115.7%
117IRAIranAIRT 4FSCME&A3.4%24.610.9%
118BAWBritish AirwaysT 1FSCEurope3.4%1011.219.6%
119QFAQantasT 1FSCAPAC3.5%649.113.6%
120IGOIndiGOT 1LCCAPAC3.5%2055.118.8%
121KACKuwait Airways CorporationT 3LCCME&A3.5%31.310.9%
122EFWBA Euroflyer dbaT 4FSCEurope3.5%93.321.4%
123QDAQingdao AirlinesT 3LCCAPAC3.6%82.914.9%
124FINFinnairT 2FSCEurope3.6%337.315.8%
125ROTTAROMT 3FSCEurope3.6%73.616.8%
126NBTNorse Atlantic AirwaysT 4LCCEurope3.7%29.625.0%
127CALChina AirlinesT 3FSCAPAC3.7%312.219.4%
128AARAsianaT 2FSCAPAC3.8%125.324.5%
129ARGAerolineas ArgentinasT 2FSCLATAM3.8%215.615.8%
130OVAAir Europa ExpressT 3LCCEurope3.9%42.125.0%
131VOEVoloteaT 2LCCEurope3.9%245.424.7%
132AHYAzerbaijan AirlinesT 4FSCME&A4.0%45.710.6%
133SDMRossiya AirlinesT 3LCCEurope4.0%192.211.6%
134VIVVivaAerobusT 2LCCLATAM4.0%447.416.0%
135CPACathay PacificT 1FSCAPAC4.0%349.418.2%
136MSREgyptairT 2LCCME&A4.0%368.225.9%
137QLKQantasLinkT 2LCCAPAC4.1%157.712.7%
138CTNCroatia AirlinesT 3FSCEurope4.1%95.825.7%
139SWRSwissT 2FSCEurope4.1%419.424.7%
140BOVBoa BolivianaT 3FSCLATAM4.1%34.215.1%
141DTATAAG Angola AirlinesT 4FSCME&A4.1%10.511.5%
142CCDDalian AirlinesT 3FSCAPAC4.1%60.59.8%
143BELBrussels AirlinesT 2FSCEurope4.1%260.121.2%
144AEAAir EuropaT 3FSCEurope4.2%160.418.3%
145TLMThai Lion AirT 4LCCAPAC4.2%200.024.7%
146JSTJetstarT 2LCCAPAC4.2%398.520.3%
147MWGMASwingsT 4LCCAPAC4.2%64.213.8%
148EVAEVA AirwaysT 3LCCAPAC4.2%466.624.3%
149SKKASKY AirlinesT 4FSCME&A4.3%34.224.6%
150KEMCemAirT 4LCCME&A4.3%10.417.6%
151AZUAzul Brazilian AirlinesT 1FSCLATAM4.3%565.114.5%
152ASLAir SerbiaT 3FSCEurope4.4%149.727.1%
153THAThai AirwaysT 3LCCAPAC4.4%490.228.6%
154KLMKLMT 1FSCEurope4.4%1038.421.7%
155YZRSuparnaT 4FSCAPAC4.5%69.711.0%
156LGLLuxairT 4LCCEurope4.5%66.131.5%
157ANZAir New ZealandT 1FSCAPAC4.5%450.018.0%
158OCNDiscoverT 4FSCEurope4.5%78.228.7%
159CAICorendon AirlinesT 3FSCEurope4.6%77.917.5%
160ARTSmart LynxT 3LCCEurope4.6%54.720.0%
161TAPTAP Air PortugalT 2LCCEurope4.6%275.433.5%
162VLGVueling AirlinesT 2LCCEurope4.7%728.219.6%
163ELYEl AlT 3FSCME&A4.7%216.729.3%
164RYRRyanairT 1LCCEurope4.7%4235.525.8%
165ABYAir ArabiaT 4LCCME&A4.7%314.826.5%
166MDAMandarinT 3FSCAPAC4.8%186.327.1%
167VIRVirgin AtlanticT 3FSCEurope4.8%105.115.4%
168WJAWestJetT 2LCCNorth America4.8%445.619.7%
169LPELatam PerúT 3LCCLATAM4.8%368.322.5%
170EZYeasyJetT 1LCCEurope4.9%1954.325.4%
171GAPPAL ExpressT 4LCCAPAC4.9%154.614.2%
172OAWHelveticT 4LCCEurope5.0%120.030.2%
173ROUAir Canada RougeT 3LCCNorth America5.0%55.014.8%
174JATJetSmartT 4LCCLATAM5.0%57.816.0%
175VOIVolarisT 1LCCLATAM5.1%129.816.2%
176VSVSCAT AirlinesT 3LCCAPAC5.2%101.627.2%
177PGTPegasus AirlinesT 1LCCEurope5.3%1064.527.1%
178CNMAir China Inner MongoliaT 4LCCAPAC5.3%44.114.7%
179UZBUzbekistan AirwaysT 3FSCME&A5.3%145.321.5%
180AEEAegean AirlinesT 2FSCEurope5.4%509.232.8%
181EXSJet2.comT 2LCCEurope5.4%743.928.1%
182TVJThai Vietjet AirT 4LCCAPAC5.4%166.426.6%
183AFLAeroflotT 2FSCEurope5.5%385.713.5%
184RLHRuiliT 3LCCAPAC5.8%57.319.4%
185MAUAir MauritiusT 4FSCME&A5.8%34.519.9%
186OTCAir TravelT 4LCCAPAC5.9%63.919.2%
187HBHHebei AirlinesT 4LCCAPAC5.9%124.218.3%
188CGZColorful GuizhouT 3LCCAPAC6.0%121.215.3%
189VXPAveloT 4LCCNorth America6.0%55.715.2%
190CUHUrumqi AirT 4LCCAPAC6.0%58.618.2%
191KNAKunming AirlinesT 4LCCAPAC6.0%181.015.2%
192ASAAlaska AirlinesT 1FSCNorth America6.1%1052.924.5%
193AFRAir FranceT 1FSCEurope6.1%1197.427.3%
194POEPorterT 3LCCNorth America6.1%155.118.7%
195BWACaribbean AirlinesT 4FSCNorth America6.1%65.818.7%
196AXMAirAsiaT 1LCCAPAC6.1%689.721.4%
197RUKRyanair UKT 3LCCEurope6.2%154.430.4%
198NTHHokkaido Air SystemT 4FSCAPAC6.3%7.313.9%
199NWSNordwindT 4FSCEurope6.3%81.617.4%
200RXARegional Express AirlinesT 3FSCAPAC6.3%177.724.8%
201UEAChengdu AirlinesT 2LCCAPAC6.5%318.223.5%
202FLEFlairT 4LCCNorth America6.5%99.318.3%
203CJXJiangxiT 4LCCAPAC6.5%70.114.7%
204SDGStarAirT 4FSCAPAC6.5%36.623.1%
205JESJetSMARTT 4LCCLATAM6.5%102.621.2%
206JACJapan Air CommuterT 3LCCAPAC6.6%112.919.6%
207OALOlympic AirT 4LCCEurope6.6%221.535.4%
208BHSBahamasairT 4FSCNorth America6.7%37.032.5%
209PGAPortugaliaT 3LCCEurope6.8%137.132.6%
210SBIS7 AirlinesT 2FSCEurope6.8%306.221.2%
211CEBCebu PacificT 2LCCAPAC6.9%730.327.9%
212MSCAir CairoT 3LCCME&A6.9%164.830.2%
213AXBAir India ExpressT 3LCCAPAC6.9%629.922.4%
214CSHShanghai AirlinesT 1FSCAPAC6.9%390.722.9%
215LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A7.0%19.513.9%
216ALKSriLankan AirlinesT 3FSCAPAC7.0%108.134.4%
217LKELucky AirT 3LCCAPAC7.0%263.319.9%
218AERAer LingusT 3FSCEurope7.0%79.520.8%
219AURAurigny Air Services Ltd.T 4FSCEurope7.1%50.518.3%
220TGWScootT 3LCCAPAC7.2%481.638.8%
221UBGUS-Bangla AirlinesT 4LCCME&A7.3%121.941.2%
222SJVSuper Air JetT 3LCCAPAC7.4%388.523.8%
223HVNVietnam AirlinesT 2LCCAPAC7.4%930.233.2%
224ACAAir CanadaT 2FSCNorth America7.5%765.021.9%
225FZAFuzhou AirlinesT 4LCCAPAC7.5%98.725.8%
226QJEQantasLinkT 4LCCAPAC7.6%31.019.1%
227CDGShandong AirlinesT 1LCCAPAC7.8%707.721.9%
228DALDeltaT 1FSCNorth America7.9%4889.821.5%
229BBCBiman BangladeshT 4FSCAPAC8.0%140.725.3%
230SWASouthwestT 1LCCNorth America8.0%6334.624.4%
231BCIBlue IslandsT 4FSCEurope8.0%21.516.5%
232ESREastar JetT 4LCCAPAC8.1%175.133.6%
233CCAAir ChinaT 1FSCAPAC8.1%2136.817.8%
234CDCZhejiang LoongT 2LCCAPAC8.1%276.017.6%
235PVLPAL AirlinesT 3LCCAPAC8.1%121.216.1%
236CHBWest AirT 4LCCAPAC8.2%403.521.3%
237JZAJazzT 2LCCNorth America8.2%141.322.6%
238ENYEnvoy AirT 3FSCNorth America8.3%503.720.5%
239AWQIndonesia AirAsiaT 4LCCAPAC8.3%160.125.5%
240CSCSichuan AirlinesT 1LCCAPAC8.3%1015.925.1%
241CBGGX AirlinesT 3LCCEurope8.3%142.323.8%
242AAYAllegiant AirT 2LCCNorth America8.4%525.621.5%
243DKHJuneyao AirlinesT 2LCCAPAC8.5%761.720.3%
244AMUAir MacauT 4LCCAPAC8.5%107.729.3%
245VTEContour AirlinesT 3FSCNorth America8.6%135.318.5%
246CUAChina United AirlinesT 2LCCAPAC8.6%127.420.9%
247CESChina EasternT 1LCCAPAC8.7%2772.021.6%
248GCRTianjin AirlinesT 2FSCAPAC9.1%560.323.4%
249JBUJetBlueT 1LCCNorth America9.1%1178.522.7%
250WENWestJet EncoreT 4LCCNorth America9.1%260.426.8%
251OKAOkay AirwaysT 3LCCAPAC9.1%159.221.6%
252CXAXiamenAirT 1LCCAPAC9.3%1069.325.7%
253TBATibet AirlinesT 3LCCAPAC9.3%113.324.6%
254CQHSpring AirlinesT 2LCCAPAC9.4%716.122.0%
255HXAChina Express AirlinesT 2LCCAPAC9.4%528.427.7%
256CBJBeijing Capital AirlinesT 1LCCAPAC9.5%433.026.6%
257MXYBreeze AirwaysT 3LCCNorth America9.5%236.824.7%
258ACNAzul ConectaT 4LCCLATAM9.5%55.221.1%
259AICAir IndiaT 2FSCAPAC9.8%1285.128.0%
260CTVCitilink IndonesiaT 3LCCAPAC10.0%367.230.9%
261PCOPacific Coastal AirlinesT 3LCCNorth America10.0%78.427.5%
262PALPhilippine Air LinesT 3LCCAPAC10.6%194.122.4%
263AALAmerican AirlinesT 1FSCNorth America10.7%5394.525.6%
264CHHHainan AirlinesT 1FSCAPAC10.8%1050.221.6%
265NKSSpiritT 1LCCNorth America10.9%1000.824.2%
266UALUnitedT 1FSCNorth America10.9%6013.625.4%
267ASHMesaT 2FSCNorth America11.4%370.322.2%
268OTTOTT AirlinesT 4FSCAPAC11.6%117.225.2%
269EPADonghai AirlinesT 4LCCAPAC12.1%204.529.4%
270PDTPiedmont AirlinesT 4FSCNorth America12.2%203.126.7%
271JYH9 AirT 3LCCAPAC12.2%263.425.8%
272FFTFrontierT 2LCCNorth America12.8%448.529.1%
273AIEAir InuitT 3LCCNorth America12.8%164.224.9%
274CSNChina Southern AirlinesT 1FSCAPAC13.1%3738.023.4%
275DAHAir AlgerieT 3FSCME&A13.9%533.536.1%
276EDVEndeavor AirT 2FSCNorth America14.7%548.428.5%
277KQAKenya AirwaysT 3FSCME&A15.7%234.730.1%
278JIAPSA AirlinesT 2FSCNorth America16.4%606.232.5%
279CSZShenzhen AirlinesT 1LCCAPAC17.1%1044.429.9%
280VJCVietJet AirT 2LCCAPAC17.3%1657.747.3%
281MXDMalindo AirT 3LCCAPAC19.0%210.344.2%
282PIAPakistan International AirlinesT 3FSCAPAC19.1%185.531.4%
283TARTunis AirT 4LCCME&A19.6%155.643.5%
284SATSATA Air AcoresT 4FSCEurope19.9%153.139.2%
285VREAir Cote D'IvoireT 4FSCME&A21.9%47.733.6%
286SEJSpiceJetT 2LCCAPAC22.4%446.437.5%
287IWYInterCaribbean AirwaysT 4LCCNorth America23.5%61.239.0%
288WONWings AbadiT 3LCCAPAC24.6%98.239.6%
289BTKBatik AirT 2FSCAPAC28.5%633.744.6%
290FBZFlybondiT 4LCCLATAM28.7%218.545.7%
291SILSilver AirwaysT 3LCCNorth America28.8%120.537.2%
292LNILion AirT 2LCCAPAC40.8%1386.950.4%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

While some local weather events and security concerns between India and Pakistan continue to influence disruption rates, May – compared to April – saw no significant increase in delay and cancellation metrics despite an increase in flight volumes.

115 Airlines | 72 LCC | 43 FSC

21.5%
Avg Total Disruption
37.6%
% Global Disruption
6.7%
Average ImPax
11.3m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I really enjoyed flying [Airline] on this recent business trip! Flew from [city] to [city]. Service was excellent and even though I didn’t sit in business or first classes, rather I was in premium economy. The head flight attendant came to introduce herself to me on each flight and let me know they would help with anything I needed. I love this extra level of service they provide [loyalty program] frequent fliers! I’ll fly them again!”

[Tier 1, FSC]

“This is the worst airline I have ever travelled in the past 25 years. Greedy customer service, and the worst inflight service. Very Rude staff. The service of Low Cost Airlines is 1000 times better than [Airline].”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.00.1%
2SJXStarLuxT 4FSCAPAC1.1%4.813.6%
3ANAAll NipponT 1FSCAPAC1.2%38.013.6%
4FDAFuji DreamT 3LCCAPAC1.3%4.57.6%
5SNJSolaseed AirT 3FSCAPAC1.3%2.412.6%
6SFJStarFlyerT 3FSCAPAC1.4%4.910.5%
7JALJapan AirlinesT 1FSCAPAC1.4%53.416.9%
8SKYSkymarkT 3LCCAPAC1.4%10.515.8%
9AKXANA WingsT 2FSCAPAC1.8%31.013.7%
10AIQThai AirAsiaT 3LCCAPAC1.9%31.021.1%
11JJAJeju AirT 3LCCAPAC1.9%17.322.0%
12LAOLao AirlinesT 4FSCAPAC1.9%2.016.2%
13VOZVirgin AustraliaT 2FSCAPAC2.0%28.513.6%
14JTAJapan Trans AirT 3LCCAPAC2.1%7.719.1%
15GIAGaruda IndonesiaT 4FSCAPAC2.2%31.715.3%
16TWBT'way AirT 4FSCAPAC2.3%17.816.2%
17KALKorean AirT 2FSCAPAC2.3%21.318.6%
18HKEHong Kong Express AirwaysT 4FSCAPAC2.3%14.713.6%
19JJPJetstar JapanT 3LCCAPAC2.4%10.724.8%
20BAVBamboo AirwaysT 4FSCAPAC2.4%3.915.9%
21JNAJin AirT 3LCCAPAC2.4%21.127.9%
22CRKHong Kong AirlinesT 4FSCAPAC2.5%10.515.4%
23UTYAlliance AirlinesT 2LCCAPAC2.5%4.89.6%
24CGNAir ChanganT 3LCCAPAC2.7%15.87.9%
25MMAMAIT 4FSCAPAC2.7%7.215.0%
26ORCOriental Air BridgeT 4LCCAPAC2.7%4.610.6%
27TTWTigerair TaiwanT 4FSCAPAC2.8%6.620.7%
28APJPeach AirlinesT 4LCCAPAC2.8%21.617.7%
29FJIFiji AirwaysT 3LCCAPAC2.9%2.618.5%
30VTAAir TahitiT 4FSCAPAC2.9%8.617.3%
31JSAJetstar AsiaT 4LCCAPAC3.0%7.318.1%
32AKJAkasa AirT 4LCCAPAC3.0%48.25.9%
33BKPBangkokT 3FSCAPAC3.2%16.621.8%
34SIASingapore AirlinesT 1FSCAPAC3.2%71.426.8%
35MASMalaysia AirlinesT 2FSCAPAC3.3%37.827.1%
36XAXAirAsia XT 3LCCAPAC3.4%7.515.7%
37QFAQantasT 1FSCAPAC3.5%141.113.6%
38IGOIndiGOT 1LCCAPAC3.5%325.718.8%
39QDAQingdao AirlinesT 3LCCAPAC3.6%16.314.9%
40CALChina AirlinesT 3FSCAPAC3.7%50.519.4%
41AARAsianaT 2FSCAPAC3.8%16.724.5%
42CPACathay PacificT 1FSCAPAC4.0%63.618.2%
43QLKQantasLinkT 2LCCAPAC4.1%43.912.7%
44CCDDalian AirlinesT 3FSCAPAC4.1%18.49.8%
45TLMThai Lion AirT 4LCCAPAC4.2%29.024.7%
46JSTJetstarT 2LCCAPAC4.2%69.520.3%
47MWGMASwingsT 4LCCAPAC4.2%16.313.8%
48EVAEVA AirwaysT 3LCCAPAC4.2%69.024.3%
49THAThai AirwaysT 3LCCAPAC4.4%65.328.6%
50YZRSuparnaT 4FSCAPAC4.5%20.311.0%
51ANZAir New ZealandT 1FSCAPAC4.5%99.318.0%
52MDAMandarinT 3FSCAPAC4.8%28.927.1%
53GAPPAL ExpressT 4LCCAPAC4.9%41.514.2%
54VSVSCAT AirlinesT 3LCCAPAC5.2%16.427.2%
55CNMAir China Inner MongoliaT 4LCCAPAC5.3%12.414.7%
56TVJThai Vietjet AirT 4LCCAPAC5.4%28.226.6%
57RLHRuiliT 3LCCAPAC5.8%13.419.4%
58OTCAir TravelT 4LCCAPAC5.9%15.119.2%
59HBHHebei AirlinesT 4LCCAPAC5.9%30.518.3%
60CGZColorful GuizhouT 3LCCAPAC6.0%34.815.3%
61CUHUrumqi AirT 4LCCAPAC6.0%14.518.2%
62KNAKunming AirlinesT 4LCCAPAC6.0%51.915.2%
63AXMAirAsiaT 1LCCAPAC6.1%153.321.4%
64NTHHokkaido Air SystemT 4FSCAPAC6.3%2.813.9%
65RXARegional Express AirlinesT 3FSCAPAC6.3%36.124.8%
66UEAChengdu AirlinesT 2LCCAPAC6.5%70.323.5%
67CJXJiangxiT 4LCCAPAC6.5%21.614.7%
68SDGStarAirT 4FSCAPAC6.5%8.123.1%
69JACJapan Air CommuterT 3LCCAPAC6.6%35.119.6%
70CEBCebu PacificT 2LCCAPAC6.9%144.527.9%
71AXBAir India ExpressT 3LCCAPAC6.9%148.822.4%
72CSHShanghai AirlinesT 1FSCAPAC6.9%92.422.9%
73ALKSriLankan AirlinesT 3FSCAPAC7.0%18.534.4%
74LKELucky AirT 3LCCAPAC7.0%69.019.9%
75TGWScootT 3LCCAPAC7.2%75.238.8%
76SJVSuper Air JetT 3LCCAPAC7.4%91.723.8%
77HVNVietnam AirlinesT 2LCCAPAC7.4%169.733.2%
78FZAFuzhou AirlinesT 4LCCAPAC7.5%22.425.8%
79QJEQantasLinkT 4LCCAPAC7.6%11.119.1%
80CDGShandong AirlinesT 1LCCAPAC7.8%187.321.9%
81BBCBiman BangladeshT 4FSCAPAC8.0%33.725.3%
82ESREastar JetT 4LCCAPAC8.1%34.733.6%
83CCAAir ChinaT 1FSCAPAC8.1%699.417.8%
84CDCZhejiang LoongT 2LCCAPAC8.1%87.417.6%
85PVLPAL AirlinesT 3LCCAPAC8.1%47.016.1%
86CHBWest AirT 4LCCAPAC8.2%113.021.3%
87AWQIndonesia AirAsiaT 4LCCAPAC8.3%39.325.5%
88CSCSichuan AirlinesT 1LCCAPAC8.3%256.625.1%
89DKHJuneyao AirlinesT 2LCCAPAC8.5%229.220.3%
90AMUAir MacauT 4LCCAPAC8.5%24.329.3%
91CUAChina United AirlinesT 2LCCAPAC8.6%37.420.9%
92CESChina EasternT 1LCCAPAC8.7%839.021.6%
93GCRTianjin AirlinesT 2FSCAPAC9.1%157.723.4%
94OKAOkay AirwaysT 3LCCAPAC9.1%47.621.6%
95CXAXiamenAirT 1LCCAPAC9.3%282.825.7%
96TBATibet AirlinesT 3LCCAPAC9.3%31.924.6%
97CQHSpring AirlinesT 2LCCAPAC9.4%222.322.0%
98HXAChina Express AirlinesT 2LCCAPAC9.4%143.427.7%
99CBJBeijing Capital AirlinesT 1LCCAPAC9.5%113.826.6%
100AICAir IndiaT 2FSCAPAC9.8%351.528.0%
101CTVCitilink IndonesiaT 3LCCAPAC10.0%89.930.9%
102PALPhilippine Air LinesT 3LCCAPAC10.6%65.022.4%
103CHHHainan AirlinesT 1FSCAPAC10.8%360.621.6%
104OTTOTT AirlinesT 4FSCAPAC11.6%40.525.2%
105EPADonghai AirlinesT 4LCCAPAC12.1%59.929.4%
106JYH9 AirT 3LCCAPAC12.2%85.125.8%
107CSNChina Southern AirlinesT 1FSCAPAC13.1%1340.323.4%
108CSZShenzhen AirlinesT 1LCCAPAC17.1%381.929.9%
109VJCVietJet AirT 2LCCAPAC17.3%444.447.3%
110MXDMalindo AirT 3LCCAPAC19.0%63.544.2%
111PIAPakistan International AirlinesT 3FSCAPAC19.1%88.931.4%
112SEJSpiceJetT 2LCCAPAC22.4%184.337.5%
113WONWings AbadiT 3LCCAPAC24.6%37.639.6%
114BTKBatik AirT 2FSCAPAC28.5%290.444.6%
115LNILion AirT 2LCCAPAC40.8%620.850.4%
Region

Europe

May 2025 saw flight volumes rise by 5%, but disruptions surged over 20%, driven by ongoing labor disputes in Spain, France, and Italy, and heightened security risks in the Middle East prompting Tier 1 carriers to suspend select routes.

80 Airlines | 41 LCC | 39 FSC

16.2%
Avg Total Disruption
24.6%
% Global Disruption
3.7%
Average ImPax
4.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“4 day trip, group of 4 people and we all had a carry on bag. We had bought specific sized rucksacks and holdalls made especially for the size limits from Amazon. Easily fitted enough clothing etc. and more importantly fitted into the metal baggage checker. If your baggage is within the size specifications you won't get any nasty surprises or additional charges. To be honest, read the rules, stick to them and it's a good, cheap service.”

[Tier 2, FSC]

“Yes basically it’s the same complaint that everyone else had. Paid for priority and carry on luggage which met the measurements online, but still charged 75 pounds per carryon. Yes, the staff were arrogant, rude and condescending. Made us stand outside like cattle in freezing cold while they sorted out something. They tried to sell you everything once onboard and claimed they were known as having the friendliest staff hahaha. I wish I had read the reviews before booking, my advice, fly with someone else.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CCMAir CorsicaT 3FSCEurope0.3%0.711.9%
2AEZAeroitaliaT 4LCCEurope0.5%3.34.9%
3FPYPLAY AirlinesT 4LCCEurope0.8%2.33.5%
4SASSAST 2FSCEurope0.9%26.88.0%
5SZSScandinavian Airlines ConnectT 3LCCEurope1.0%7.28.8%
6NOZNorwegian Air ShuttleT 2FSCEurope1.1%15.78.9%
7BRXBraathens Regional AirwaysT 3FSCEurope1.1%7.06.7%
8KLCKLM CityhopperT 2LCCEurope1.3%0.613.7%
9IBSIberia ExpressT 4LCCEurope1.3%6.914.3%
10LOTLOT Polish AirlinesT 2FSCEurope1.4%12.619.2%
11AUAAustrian AirlinesT 2FSCEurope1.4%22.310.7%
12TOMTUI AirwaysT 2LCCEurope1.5%16.88.0%
13NSZNorwegian Air SwedenT 3LCCEurope1.5%9.412.5%
14LOGLoganairT 3FSCEurope1.6%8.78.5%
15SEHSky ExpressT 4LCCEurope1.8%19.325.7%
16JAFTui Fly BelgiumT 4LCCEurope1.9%5.36.8%
17EINAer LingusT 2FSCEurope1.9%22.710.7%
18SXSSun ExpressT 3LCCEurope2.0%31.120.8%
19TVFTransavia FranceT 2LCCEurope2.1%39.814.6%
20CFGCondorT 2FSCEurope2.1%27.618.1%
21RYSBuzzT 2LCCEurope2.2%40.715.8%
22TUITUI AirwaysT 2LCCEurope2.2%10.721.7%
23BCYCityjetT 3LCCEurope2.3%11.415.1%
24MBUMarabu AirlinesT 4LCCEurope2.3%4.320.6%
25CFEBA CityFlyerT 3FSCEurope2.3%7.411.0%
26BTIairBalticT 4FSCEurope2.4%26.721.4%
27TRATransaviaT 2LCCEurope2.5%21.223.2%
28DLHLufthansaT 1FSCEurope2.6%145.620.2%
29CLHLufthansa CitylineT 2FSCEurope2.6%20.117.5%
30IBEIberiaT 2FSCEurope2.6%47.116.0%
31WMTWizz Air MaltaT 2LCCEurope2.7%68.512.0%
32ITYITA AirwaysT 2FSCEurope2.7%44.123.0%
33DLAAir DolomitiT 3LCCEurope2.8%21.624.2%
34THYTurkish AirlinesT 1FSCEurope2.8%192.016.1%
35WZZWizz AirT 2LCCEurope2.8%81.314.1%
36TKJAjetT 3LCCEurope2.9%22.017.6%
37ICEIcelandairT 3FSCEurope2.9%17.813.4%
38EWGEurowingsT 2LCCEurope3.0%60.220.3%
39WUKWizz Air UKT 4LCCEurope3.2%16.611.7%
40HOPHOP!T 2LCCEurope3.2%38.816.4%
41TVSSmartwingsT 4LCCEurope3.3%23.620.8%
42BAWBritish AirwaysT 1FSCEurope3.4%152.419.6%
43EFWBA Euroflyer dbaT 4FSCEurope3.5%13.221.4%
44FINFinnairT 2FSCEurope3.6%70.515.8%
45ROTTAROMT 3FSCEurope3.6%13.116.8%
46NBTNorse Atlantic AirwaysT 4LCCEurope3.7%3.825.0%
47OVAAir Europa ExpressT 3LCCEurope3.9%5.725.0%
48VOEVoloteaT 2LCCEurope3.9%33.624.7%
49SDMRossiya AirlinesT 3LCCEurope4.0%50.711.6%
50CTNCroatia AirlinesT 3FSCEurope4.1%13.125.7%
51SWRSwissT 2FSCEurope4.1%60.624.7%
52BELBrussels AirlinesT 2FSCEurope4.1%44.121.2%
53AEAAir EuropaT 3FSCEurope4.2%30.118.3%
54ASLAir SerbiaT 3FSCEurope4.4%20.727.1%
55KLMKLMT 1FSCEurope4.4%186.221.7%
56LGLLuxairT 4LCCEurope4.5%8.231.5%
57OCNDiscoverT 4FSCEurope4.5%10.728.7%
58CAICorendon AirlinesT 3FSCEurope4.6%16.217.5%
59ARTSmart LynxT 3LCCEurope4.6%10.220.0%
60TAPTAP Air PortugalT 2LCCEurope4.6%33.533.5%
61VLGVueling AirlinesT 2LCCEurope4.7%144.919.6%
62RYRRyanairT 1LCCEurope4.7%656.925.8%
63VIRVirgin AtlanticT 3FSCEurope4.8%26.415.4%
64EZYeasyJetT 1LCCEurope4.9%316.325.4%
65OAWHelveticT 4LCCEurope5.0%17.430.2%
66PGTPegasus AirlinesT 1LCCEurope5.3%174.427.1%
67AEEAegean AirlinesT 2FSCEurope5.4%74.232.8%
68EXSJet2.comT 2LCCEurope5.4%119.728.1%
69AFLAeroflotT 2FSCEurope5.5%111.513.5%
70AFRAir FranceT 1FSCEurope6.1%224.327.3%
71RUKRyanair UKT 3LCCEurope6.2%26.030.4%
72NWSNordwindT 4FSCEurope6.3%22.217.4%
73OALOlympic AirT 4LCCEurope6.6%35.235.4%
74PGAPortugaliaT 3LCCEurope6.8%23.632.6%
75SBIS7 AirlinesT 2FSCEurope6.8%76.221.2%
76AERAer LingusT 3FSCEurope7.0%20.120.8%
77AURAurigny Air Services Ltd.T 4FSCEurope7.1%14.118.3%
78BCIBlue IslandsT 4FSCEurope8.0%7.116.5%
79CBGGX AirlinesT 3LCCEurope8.3%36.923.8%
80SATSATA Air AcoresT 4FSCEurope19.9%53.639.2%
Region

North America

High-profile disruptions—most notably American’s maintenance crew shortage, which led to 2,800 flight cancellations, and a power outage at Southwest affecting approximately 1,500 flights—were key drivers behind a month-over-month surge in disruptions. These events contributed to a 25%+ increase, impacting an estimated 2.4 million more passengers.

37 Airlines | 19 LCC | 18 FSC

22.1%
Avg Total Disruption
28.1%
% Global Disruption
8.7%
ImPax
9.3m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Travelling overseas is much harder when the flight is contracted to another carrier and the two don't communicate. [Airline] canceled a connecting flight and booked us on a train, but our return tickets were not reflecting this and would have cost us another €150. If it had not been for two of the agents at the gate, me and my daughter would've been trying to figure out our next move. Thank you. You saved us time, money and frustration.”

[Tier 1, LCC]

“My first flight and the worst experience ever! My flight was delayed causing me to miss my flight to [City], they couldn’t get me out until the next day at 5pm! They wouldn’t even pay for a room, they offered a 15 dollar discount for a hotel which is ridiculous! The next day the flight was delayed again causing me to miss my connecting flight to [City] again! I will never fly with [Airline] again!”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.0%0.49.9%
2TSCAir TransatT 3FSCNorth America2.1%9.219.0%
3HALHawaiian AirlinesT 1FSCNorth America2.3%33.611.7%
4AMXAeroMexicoT 2FSCNorth America2.4%41.810.6%
5SLIAeroMéxico ConnectT 3FSCNorth America2.5%17.711.1%
6SCXSun Country AirlinesT 3LCCNorth America3.2%21.38.3%
7QXEHorizonT 4LCCNorth America3.4%18.314.9%
8WJAWestJetT 2LCCNorth America4.8%88.819.7%
9ROUAir Canada RougeT 3LCCNorth America5.0%14.614.8%
10VXPAveloT 4LCCNorth America6.0%15.715.2%
11ASAAlaska AirlinesT 1FSCNorth America6.1%212.124.5%
12POEPorterT 3LCCNorth America6.1%40.718.7%
13BWACaribbean AirlinesT 4FSCNorth America6.1%16.818.7%
14FLEFlairT 4LCCNorth America6.5%26.318.3%
15BHSBahamasairT 4FSCNorth America6.7%6.332.5%
16ACAAir CanadaT 2FSCNorth America7.5%205.321.9%
17DALDeltaT 1FSCNorth America7.9%1323.821.5%
18SWASouthwestT 1LCCNorth America8.0%1586.224.4%
19JZAJazzT 2LCCNorth America8.2%39.822.6%
20ENYEnvoy AirT 3FSCNorth America8.3%155.620.5%
21AAYAllegiant AirT 2LCCNorth America8.4%148.221.5%
22VTEContour AirlinesT 3FSCNorth America8.6%44.018.5%
23JBUJetBlueT 1LCCNorth America9.1%340.122.7%
24WENWestJet EncoreT 4LCCNorth America9.1%70.526.8%
25MXYBreeze AirwaysT 3LCCNorth America9.5%67.124.7%
26PCOPacific Coastal AirlinesT 3LCCNorth America10.0%23.227.5%
27AALAmerican AirlinesT 1FSCNorth America10.7%1644.225.6%
28NKSSpiritT 1LCCNorth America10.9%320.724.2%
29UALUnitedT 1FSCNorth America10.9%1881.625.4%
30ASHMesaT 2FSCNorth America11.4%134.322.2%
31PDTPiedmont AirlinesT 4FSCNorth America12.2%66.126.7%
32FFTFrontierT 2LCCNorth America12.8%139.729.1%
33AIEAir InuitT 3LCCNorth America12.8%68.624.9%
34EDVEndeavor AirT 2FSCNorth America14.7%199.528.5%
35JIAPSA AirlinesT 2FSCNorth America16.4%220.732.5%
36IWYInterCaribbean AirwaysT 4LCCNorth America23.5%27.339.0%
37SILSilver AirwaysT 3LCCNorth America28.8%73.237.2%
Region

Middle East and Africa

Despite ongoing security risks and widespread suspensions of Tel Aviv routes, flight volumes in the region rose slightly in May. El Al reported a 19% profit surge, capitalizing on reduced competition. Notably, all key disruption metrics improved—resulting in 100,000 fewer impacted passengers compared to April.

40 Airlines | 14 LCC | 26 FSC

17.4%
Avg Total Disruption
5.7%
% Global Disruption
4.6%
Average ImPax
1.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“By far the best flight we’ve had. The [airline] lounge was huge with many choices for food and drinks. The seating was very comfortable with plenty of different types of seating. Even with a longer layover, we were able to spend the entire time at the lounge. The plane was clean and comfortable and the staff were awesome. Very friendly, attentive and professional. Business Class seats were roomy with lay flat options. Entertainment had several choices with wifi available after takeoff. Food on the plane was served hot and tasty. I can’t say enough about the flight team. They were by far the most pleasant team we’ve ever experienced. I definitely recommend this airline.”

[Tier 1, LCC]

“We have flown Business Class before and not had issues, but this time we were stunned to be advised of our menu choice for both of us! The cabin was probably 2/3rd full so I felt this was unacceptable! Was advised that this just happens and they had fun out by the time they had got to us and how frustrating it must be, but couldn't have our choice. For the money you pay and to be given a menu for choice, where is the choice if not everything is available. This has made me question using [airline] Business Class again and might go back to [airline] and fly out of [city] has never had a problem with them. Very disappointing and not what you expect of the "World's number 1 airline”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.6%1.43.8%
2LNKSouth African AirlinkT 2LCCME&A0.8%12.110.5%
3GBBGlobal AviationT 4FSCME&A0.8%2.04.8%
4FADFlyadealT 4LCCME&A1.0%9.210.7%
5OMSSalamAirT 4FSCME&A1.1%3.712.5%
6OMAOman AirT 3FSCME&A1.1%5.65.0%
7IRMMahan AirT 4FSCME&A1.5%4.55.3%
8RJARoyal JordanianT 3FSCME&A1.6%6.04.8%
9GFAGulf AirT 4FSCME&A1.9%9.911.0%
10KNEFlynasT 2LCCME&A1.9%23.912.6%
11IAWIraqi AirwaysT 4FSCME&A2.1%6.713.0%
12JZRJazeera AirwaysT 3LCCME&A2.1%7.99.9%
13KZRAir AstanaT 3FSCME&A2.3%10.419.4%
14UAEEmiratesT 1FSCME&A2.4%106.417.5%
15QTRQatar AirwaysT 1FSCME&A2.6%75.212.3%
16ETHEthiopian AirlinesT 2FSCME&A2.7%62.419.3%
17ETDEtihad AirwaysT 2FSCME&A2.8%48.314.3%
18RAMRoyal Air MarocT 3FSCME&A2.9%36.421.1%
19SAASouth African AirwaysT 4FSCME&A3.0%3.113.3%
20FDBFlyDubaiT 2LCCME&A3.1%45.918.5%
21SVASaudiaT 1FSCME&A3.2%88.610.7%
22RWDRwandAirT 4FSCME&A3.2%4.68.7%
23IRAIranAIRT 4FSCME&A3.4%5.910.9%
24KACKuwait Airways CorporationT 3LCCME&A3.5%7.710.9%
25AHYAzerbaijan AirlinesT 4FSCME&A4.0%13.710.6%
26MSREgyptairT 2LCCME&A4.0%49.625.9%
27DTATAAG Angola AirlinesT 4FSCME&A4.1%2.811.5%
28SKKASKY AirlinesT 4FSCME&A4.3%5.324.6%
29KEMCemAirT 4LCCME&A4.3%2.317.6%
30ELYEl AlT 3FSCME&A4.7%29.929.3%
31ABYAir ArabiaT 4LCCME&A4.7%49.026.5%
32UZBUzbekistan AirwaysT 3FSCME&A5.3%29.521.5%
33MAUAir MauritiusT 4FSCME&A5.8%7.819.9%
34MSCAir CairoT 3LCCME&A6.9%30.630.2%
35LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A7.0%9.113.9%
36UBGUS-Bangla AirlinesT 4LCCME&A7.3%18.641.2%
37DAHAir AlgerieT 3FSCME&A13.9%150.336.1%
38KQAKenya AirwaysT 3FSCME&A15.7%82.530.1%
39TARTunis AirT 4LCCME&A19.6%49.143.5%
40VREAir Cote D'IvoireT 4FSCME&A21.9%20.933.6%
Region

Latin America

Since March, flight volumes have dropped 3%—a sharper decline than the 2% seen during the same period in 2024. Ongoing instability, including the Voepass labor dispute and Azul's bankruptcy, has shaken the market, with LATAM Airlines cutting flights by 30% due to weak demand. As a result, all major disruption metrics trended downward, with 100,000 fewer passengers delayed month over month.

20 Airlines | 13 LCC | 7 FSC

14.7%
Avg Total Disruption
3.9%
% Global Disruption
4.7%
Average ImPax
0.83m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“After reading many of the reviews here I was so nervous to fly [Airline] but was pleasantly surprised. The computer wasn’t working when I tried to print my bag label and the line for assistance was long, I was getting close to check in time and a very nice man who works for [Airline] let me check my bags at the special luggage desk that didn’t have a line so I would make my flight on time. While they don’t let you bring water on the plane the man working in the shop across from the gate warned me of that so I wouldn’t waste my money. It’s my understanding it’s not a [Airline] policy and it applies to all flights from [city]. The stewardesses brought around plenty of water on the flight. When we landed by the time we got through customs and arrived at the baggage claim all the luggage from the plane was finished being delivered. All in all it was a great experience.”

[Tier 1, LCC]

“Worst travel experience. My [Airline] flight from [city] was delayed, causing us to be 20 minutes late to our connecting flight in [city]. Our connecting flight (also [Airline]) was slated to leave 20 minutes after we landed (originally an hour between flights). Upon reaching our connecting flight gate, we were surprised to see that the gate was closed and was met with an almost vindictive “We were waiting for you” as if we had a choice to be late. We were then sent on a wild chase to find someone to help us reschedule our flight without care for how distressed the entire experience made us feel. I’ve missed flights before but haven’t been treated with such disrespect. -10/10.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.6%0.67.4%
2DWIArajet SAT 4LCCLATAM1.1%2.84.8%
3RPBCopa Airlines ColumbiaT 4FSCLATAM1.2%2.96.3%
4CMPCopa AirlinesT 2FSCLATAM1.2%23.86.4%
5GLOGol Transportes AereosT 1LCCLATAM1.9%58.711.0%
6SKUSky AirlinesT 3LCCLATAM2.1%9.410.5%
7TAMLatam BrasilT 1FSCLATAM2.3%83.813.3%
8LNELatam EcuadorT 4LCCLATAM2.3%6.29.4%
9LANLatamT 1FSCLATAM2.4%28.79.7%
10AVAAviancaT 1LCCLATAM3.1%92.412.0%
11ARGAerolineas ArgentinasT 2FSCLATAM3.8%42.815.8%
12VIVVivaAerobusT 2LCCLATAM4.0%89.816.0%
13BOVBoa BolivianaT 3FSCLATAM4.1%7.415.1%
14AZUAzul Brazilian AirlinesT 1FSCLATAM4.3%134.014.5%
15LPELatam PerúT 3LCCLATAM4.8%68.522.5%
16JATJetSmartT 4LCCLATAM5.0%13.816.0%
17VOIVolarisT 1LCCLATAM5.1%31.416.2%
18JESJetSMARTT 4LCCLATAM6.5%24.221.2%
19ACNAzul ConectaT 4LCCLATAM9.5%20.621.1%
20FBZFlybondiT 4LCCLATAM28.7%88.945.7%