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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

May 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

May 2026

Let's dig into the data!


Quick Insights | May 2026

[Graph: May 2025 - May 2026]

Latam Overall cancellations and delays decreased in May 2026, but long delays (>5 hours) rose among Tier 1 and Tier 2 carriers, highlighting the susceptibility of hub-based networks to weather-related disruption and cascading operational impacts. Europe While cancellations fell by more than 60% compared to April 2026, long-duration delays remained persistently high, resulting in almost 3 million passengers becoming eligible for compensation under EU261. APAC All disruption metrics improved compared to April 2026; however, this improvement was partly influenced by lower network activity, with flight volumes remaining approximately 10% below May 2025 levels.
North America Cancellations nearly doubled compared to April 2026, driven primarily by severe weather impacting major U.S. carriers such as American Airlines and Delta Air Lines. The increase was further amplified by Spirit Airlines ceasing operations, with its final flight operating on 2 May. ME&A Signs of recovery are emerging as cancellations have significantly decreased compared to April 2026. The bad news is every delay segment has risen, even with a 25% decrease in overall capacity for the region.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | May 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1 IGO IndiGo LCC APAC 4.0% 2.9% 7
2 EZY easyJet LCC Europe 4.4% 2.2% 9
3 CCA Air China FSC APAC 5.2% 1.1% 10
4 RYR Ryanair LCC Europe 5.4% 4.3% 5
5 CSN China Southern Airlines FSC APAC 6.2% 1.7% 8
6 CES China Eastern LCC APAC 6.6% 2.3% 6
7 DAL Delta FSC North America 7.7% 4.7% 2
8 SWA Southwest LCC North America 7.9% 6.7% 3
9 UAL United FSC North America 8.0% 4.5% 4
10 AAL American Airlines FSC North America 9.0% 7.1% 1
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 249 airlines totalling 529,952 disrupted flights, across 2,734,433 planned flights, globally.

May 2026 saw continued operational challenges across the global aviation sector as airlines prepared for the peak summer travel season. Disruption was driven by a combination of elevated fuel costs, labour actions in Europe, air traffic control constraints, adverse weather, and airport operational issues, contributing to increased delays and cancellations across several regions. While global flight volumes continued to recover, overall traffic remained approximately 10% below May 2025 levels. North America experienced relatively stable operations despite isolated weather and airport-related disruptions, while the APAC region benefited from continued demand growth and fewer large-scale operational events. As airlines increase capacity ahead of the busy summer period, maintaining operational resilience amid ongoing infrastructure, staffing, and geopolitical pressures will remain a key industry challenge.

249 Airlines | 132 LCC | 117 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
529,952 50% LCC | 50% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
19.7% 19.8% LCC | 19.5% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
5.5% 5.9% LCC | 5% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
22m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 WAF Widerøe T 4 FSC Europe 0.0% 0.0 9.8%
2 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 6.1%
3 IRA Iran AIR T 4 FSC ME&A 0.0% 0.0 0.0%
4 JJA Jeju Air T 3 LCC APAC 0.3% 3.3 7.4%
5 BRX Braathens Regional Airways T 4 FSC Europe 0.4% 0.8 4.6%
6 CQN Chongqing Airlines T 3 FSC APAC 0.4% 0.1 6.4%
7 SFJ StarFlyer T 3 FSC APAC 0.4% 1.6 9.1%
8 FDA Fuji Dream T 4 LCC APAC 0.7% 1.3 6.0%
9 KAL Korean Air T 1 FSC APAC 0.7% 16.9 11.4%
10 ABL Air Busan T 3 LCC APAC 0.8% 5.0 10.0%
11 TWB T'way Air T 2 FSC APAC 0.8% 7.5 8.5%
12 FAD Flyadeal T 3 LCC ME&A 0.8% 7.1 6.4%
13 APJ Peach Airlines T 4 LCC APAC 0.9% 7.6 10.4%
14 SNJ Solaseed Air T 3 FSC APAC 1.0% 4.5 9.9%
15 TLM Thai Lion Air T 3 LCC APAC 1.0% 7.7 9.7%
16 SJX StarLux T 4 FSC APAC 1.0% 5.6 11.5%
17 THA Thai Airways T 2 LCC APAC 1.1% 15.8 15.7%
18 ADO Air Do T 4 LCC APAC 1.2% 4.7 17.0%
19 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.2% 14.8 8.1%
20 JAL Japan Airlines T 1 FSC APAC 1.2% 21.5 16.8%
21 AEZ Aeroitalia T 4 LCC Europe 1.3% 9.7 6.1%
22 JNA Jin Air T 3 LCC APAC 1.3% 12.4 14.8%
23 FJI Fiji Airways T 4 LCC APAC 1.3% 2.3 19.7%
24 MEA Middle East Airlines T 2 FSC ME&A 1.4% 3.0 15.6%
25 SKY Skymark T 3 LCC APAC 1.5% 10.7 19.7%
26 AUA Austrian Airlines T 2 FSC Europe 1.6% 23.0 11.0%
27 LOT LOT Polish Airlines T 2 FSC Europe 1.6% 19.8 19.4%
28 HVN Vietnam Airlines T 2 LCC APAC 1.7% 36.3 11.6%
29 HBH Hebei Airlines T 4 LCC APAC 1.7% 9.4 6.9%
30 NSZ Norwegian Air Sweden T 3 LCC Europe 1.8% 24.6 11.9%
31 ESR Eastar Jet T 4 LCC APAC 1.8% 10.4 14.6%
32 CMP Copa Airlines T 2 FSC LATAM 1.8% 43.9 9.7%
33 GIA Garuda Indonesia T 2 FSC APAC 2.0% 20.1 12.0%
34 RYS Buzz T 2 LCC Europe 2.0% 50.1 11.2%
35 KNE Flynas T 2 LCC ME&A 2.0% 23.2 13.6%
36 HOP HOP! T 2 LCC Europe 2.0% 8.2 13.3%
37 ANA All Nippon T 1 FSC APAC 2.1% 55.9 19.3%
38 VOZ Virgin Australia T 2 FSC APAC 2.1% 36.6 16.5%
39 BCY Cityjet T 4 LCC Europe 2.1% 5.2 9.3%
40 TTW Tigerair Taiwan T 4 FSC APAC 2.2% 6.1 20.9%
41 TGW Scoot T 2 LCC APAC 2.2% 26.5 19.0%
42 HKE Hong Kong Express Airways T 3 FSC APAC 2.2% 15.1 10.6%
43 SAS SAS T 2 FSC Europe 2.2% 73.0 10.3%
44 BTI airBaltic T 3 FSC Europe 2.3% 25.2 18.9%
45 AKX ANA Wings T 2 FSC APAC 2.3% 25.7 14.3%
46 THY Turkish Airlines T 1 FSC Europe 2.3% 204.2 16.3%
47 MAS Malaysia Airlines T 2 FSC APAC 2.3% 35.7 16.6%
48 SWR Swiss T 2 FSC Europe 2.4% 31.8 22.1%
49 SAA South African Airways T 4 FSC ME&A 2.4% 5.4 12.4%
50 SIA Singapore Airlines T 1 FSC APAC 2.4% 64.8 14.1%
51 SXS Sun Express T 3 LCC Europe 2.4% 38.6 19.0%
52 AAR Asiana T 2 FSC APAC 2.4% 35.6 21.4%
53 TKJ Ajet T 2 LCC Europe 2.5% 21.7 17.5%
54 CJX Jiangxi T 4 LCC APAC 2.5% 7.6 8.2%
55 ETR Enter Air T 3 LCC Europe 2.5% 1.3 20.4%
56 BKP Bangkok Airways T 4 FSC APAC 2.5% 8.1 14.4%
57 KLC KLM Cityhopper T 3 LCC Europe 2.5% 0.7 15.3%
58 EIN Aer Lingus T 2 FSC Europe 2.6% 32.2 12.6%
59 GLO Gol Transportes Aereos T 1 LCC LATAM 2.6% 79.0 13.9%
60 ROT TAROM T 4 FSC Europe 2.6% 3.7 20.6%
61 JTA Japan Trans Air T 3 LCC APAC 2.6% 8.7 14.4%
62 FZA Fuzhou Airlines T 4 LCC APAC 2.6% 6.9 15.3%
63 CCM Air Corsica T 3 FSC Europe 2.6% 6.2 29.6%
64 LOG Loganair T 4 FSC Europe 2.7% 2.9 15.9%
65 OMA Oman Air T 3 FSC ME&A 2.7% 12.5 16.5%
66 ANZ Air New Zealand T 1 FSC APAC 2.7% 43.1 11.1%
67 SKU SKY Airlines T 3 LCC LATAM 2.7% 36.0 10.3%
68 FHY Freebird T 4 LCC Europe 2.7% 1.5 12.5%
69 KLM KLM T 1 FSC Europe 2.7% 204.8 18.5%
70 QDA Qingdao Airlines T 3 LCC APAC 2.8% 15.5 10.6%
71 ITY ITA Airways T 2 FSC Europe 2.8% 48.4 24.4%
72 WZZ Wizz Air T 1 LCC Europe 2.8% 194.0 15.4%
73 SVA Saudia T 1 FSC ME&A 2.8% 75.1 11.2%
74 SEH Sky Express T 3 LCC Europe 2.8% 13.9 34.8%
75 VOI Volaris T 1 LCC LATAM 2.8% 69.4 13.9%
76 AVA Avianca T 1 LCC LATAM 2.9% 72.0 11.2%
77 LNK Airlink T 2 LCC ME&A 2.9% 12.4 18.7%
78 VLG Vueling Airlines T 2 LCC Europe 2.9% 99.0 16.9%
79 ASL Air Serbia T 3 FSC Europe 2.9% 10.5 22.1%
80 PGT Pegasus Airlines T 1 LCC Europe 3.0% 108.6 20.2%
81 TBA Tibet Airlines T 3 LCC APAC 3.0% 21.6 13.8%
82 KMM Kam Air T 4 FSC ME&A 3.0% 8.1 19.6%
83 RPB Wingo T 4 FSC LATAM 3.0% 11.3 10.4%
84 CEB Cebu Pacific T 2 LCC APAC 3.1% 81.0 18.1%
85 AMX AeroMéxico T 2 FSC North America 3.1% 79.0 15.1%
86 TVF Transavia France T 2 LCC Europe 3.1% 62.4 22.8%
87 RAM Royal Air Maroc T 3 FSC ME&A 3.1% 32.4 27.8%
88 CBJ Capital Airlines T 1 LCC APAC 3.2% 37.0 13.9%
89 RJA Royal Jordanian T 3 FSC ME&A 3.2% 14.3 10.8%
90 LAN LATAM T 1 FSC LATAM 3.2% 225.0 15.7%
91 ARG Aerolineas Argentinas T 2 FSC LATAM 3.3% 33.5 15.7%
92 JAT JetSMART T 3 LCC LATAM 3.3% 38.0 13.3%
93 LVL LEVEL T 4 LCC Europe 3.3% 2.2 14.5%
94 MDA Mandarin Airlines T 4 FSC APAC 3.3% 7.8 28.8%
95 AYN FlyArystan T 3 LCC APAC 3.3% 10.4 18.6%
96 ALK SriLankan Airlines T 3 FSC APAC 3.4% 10.5 26.9%
97 IBE Iberia T 1 FSC Europe 3.4% 82.0 19.8%
98 RWD RwandAir T 4 FSC ME&A 3.4% 3.9 11.7%
99 CRK Hong Kong Airlines T 4 FSC APAC 3.4% 12.6 15.7%
100 EVA EVA Airways T 2 LCC APAC 3.5% 53.4 20.9%
101 KZR Air Astana T 3 FSC APAC 3.5% 14.7 26.8%
102 AEE Aegean Airlines T 2 FSC Europe 3.5% 45.3 34.1%
103 SBI S7 Airlines T 2 FSC Europe 3.5% 27.0 14.3%
104 CGN Air Changan T 3 LCC APAC 3.6% 13.1 9.5%
105 VCV Conviasa T 4 FSC LATAM 3.6% 1.6 25.1%
106 FIN Finnair T 2 FSC Europe 3.6% 64.7 18.1%
107 OAW Helvetic Airways T 4 LCC Europe 3.7% 11.3 26.6%
108 OKA Okay AIR T 3 LCC APAC 3.7% 13.6 11.7%
109 OCN Discover Airlines T 4 FSC Europe 3.7% 15.4 31.3%
110 RLB Sunan Ruili Airlines T 3 LCC APAC 3.7% 3.3 7.7%
111 TSC Air Transat T 3 LCC North America 3.7% 15.5 28.2%
112 AZU Azul Brazilian Airlines T 1 FSC LATAM 3.7% 96.0 14.0%
113 DLH Lufthansa T 1 FSC Europe 3.8% 227.0 19.5%
114 CTV Citilink Indonesia T 3 LCC APAC 3.8% 34.9 9.7%
115 CHB China West Air T 4 LCC APAC 3.8% 51.6 10.6%
116 CAI Corendon Airlines T 4 FSC Europe 3.9% 7.1 21.1%
117 OMS SalamAir T 4 FSC ME&A 3.9% 10.4 25.6%
118 VJC VietJet Air T 1 LCC APAC 3.9% 73.1 33.7%
119 VOE Volotea T 2 LCC Europe 3.9% 40.8 23.7%
120 UAE Emirates T 1 FSC ME&A 3.9% 137.1 19.5%
121 PAL Philippine Airlines T 2 FSC APAC 3.9% 25.5 13.4%
122 DWI Arajet SA T 4 LCC LATAM 4.0% 18.0 10.6%
123 AHY Azerbaijan Airlines T 3 FSC ME&A 4.0% 13.6 20.1%
124 QFA Qantas T 1 FSC APAC 4.0% 157.0 16.8%
125 IGO IndiGo T 1 LCC APAC 4.0% 380.6 22.1%
126 AXM AirAsia T 1 LCC APAC 4.1% 197.0 18.5%
127 CSC Sichuan Airlines T 1 LCC APAC 4.1% 119.7 16.1%
128 WJA WestJet T 2 LCC North America 4.1% 42.0 14.8%
129 UTY Alliance Airlines Australia T 2 LCC APAC 4.2% 5.9 12.9%
130 POE Porter T 3 LCC North America 4.2% 30.0 15.4%
131 JTE Jettime T 4 LCC Europe 4.2% 0.2 4.2%
132 QTR Qatar Airways T 1 FSC ME&A 4.2% 141.9 12.5%
133 CDC Zhejiang Loong T 2 LCC APAC 4.2% 51.8 11.2%
134 CBG GX Airlines T 3 LCC Europe 4.3% 16.2 11.9%
135 KNA Kunming Airlines T 4 LCC APAC 4.3% 36.2 11.0%
136 CGZ Colorful Guizhou T 4 LCC APAC 4.3% 13.4 12.5%
137 JZR Jazeera Airways T 3 LCC ME&A 4.4% 10.1 26.4%
138 AFR Air France T 1 FSC Europe 4.4% 171.2 20.9%
139 EWG Eurowings T 2 LCC Europe 4.4% 97.0 26.7%
140 AMU Air Macau T 4 LCC APAC 4.4% 13.7 20.7%
141 BAV Bamboo Airways T 4 FSC APAC 4.4% 5.2 18.5%
142 EZY easyJet T 1 LCC Europe 4.4% 390.2 21.5%
143 BWA Caribbean Airlines T 4 FSC North America 4.5% 10.8 13.8%
144 TVS Smartwings T 4 LCC Europe 4.5% 19.6 23.8%
145 SJV Super Air Jet T 3 LCC APAC 4.6% 46.1 16.3%
146 VXP Avelo T 4 LCC North America 4.6% 7.9 13.4%
147 TAP TAP Air Portugal T 2 LCC Europe 4.7% 77.0 32.3%
148 MSC Air Cairo T 3 LCC ME&A 4.8% 21.2 26.1%
149 MAU Air Mauritius T 4 FSC ME&A 4.8% 8.3 18.1%
150 CUA China United Airlines T 2 LCC APAC 4.8% 49.4 16.1%
151 ASA Alaska Airlines T 1 FSC North America 4.8% 140.9 16.1%
152 CFG Condor Flugdienst T 2 FSC Europe 4.8% 68.8 26.0%
153 ETH Ethiopian Airlines T 2 FSC ME&A 4.8% 116.2 28.7%
154 HAL Hawaiian Airlines T 1 FSC North America 4.8% 61.0 21.6%
155 ICE Icelandair T 3 FSC Europe 4.8% 21.3 20.9%
156 MXY Breeze Airways T 3 LCC North America 4.8% 34.4 18.9%
157 CUH Urumqi Air T 4 LCC APAC 5.0% 16.8 11.5%
158 FLE Flair Airlines T 4 LCC North America 5.1% 17.5 16.5%
159 VIR Virgin Atlantic T 3 FSC Europe 5.1% 26.5 15.7%
160 LKE Lucky Air T 3 LCC APAC 5.1% 36.5 13.9%
161 RLH Ruili Airlines T 3 LCC APAC 5.2% 27.4 13.1%
162 AEA Air Europa T 3 FSC Europe 5.2% 44.3 23.3%
163 CCA Air China T 1 FSC APAC 5.2% 417.3 11.1%
164 CAL China Airlines T 2 FSC APAC 5.2% 64.2 21.2%
165 UEA Chengdu Airlines T 2 LCC APAC 5.3% 58.8 10.7%
166 MBU Marabu Airlines T 4 LCC Europe 5.3% 7.9 34.7%
167 UBG US-Bangla Airlines T 4 LCC APAC 5.4% 12.0 27.1%
168 RYR Ryanair T 1 LCC Europe 5.4% 966.0 22.6%
169 SCX Sun Country T 3 LCC North America 5.5% 17.9 19.9%
170 SKK ASKY Airlines T 4 FSC ME&A 5.6% 9.4 32.4%
171 GCR Tianjin Airlines T 2 FSC APAC 5.6% 61.8 12.1%
172 JST Jetstar Airways T 2 LCC APAC 5.6% 143.0 21.6%
173 QXE Horizon Air T 4 LCC North America 5.7% 32.2 19.1%
174 JBU JetBlue T 1 LCC North America 5.8% 186.9 17.8%
175 FDB FlyDubai T 2 LCC ME&A 5.8% 55.2 16.8%
176 CXA XiamenAir T 1 LCC APAC 5.8% 191.0 16.3%
177 TOM TUI Airways T 2 LCC Europe 5.9% 129.0 30.5%
178 VSV SCAT Airlines T 3 LCC APAC 5.9% 18.4 35.8%
179 VIV VivaAerobus T 2 LCC LATAM 5.9% 142.2 18.6%
180 OVA Air Europa Express T 4 LCC Europe 5.9% 19.1 29.3%
181 BEL Brussels Airlines T 2 FSC Europe 5.9% 61.3 24.5%
182 AKJ Akasa Air T 3 LCC APAC 6.0% 52.7 20.6%
183 ABY Air Arabia T 2 LCC ME&A 6.0% 59.0 17.9%
184 GFA Gulf Air T 3 FSC ME&A 6.1% 29.4 18.3%
185 LGL Luxair T 4 LCC Europe 6.2% 15.9 31.9%
186 CSN China Southern Airlines T 1 FSC APAC 6.2% 630.5 13.4%
187 TRA Transavia T 2 LCC Europe 6.3% 67.8 30.2%
188 AFL Aeroflot T 1 FSC Europe 6.4% 134.0 20.7%
189 BAW British Airways T 1 FSC Europe 6.4% 281.0 22.5%
190 EXS Jet2.com T 2 LCC Europe 6.5% 150.8 30.6%
191 ETD Etihad Airways T 2 FSC ME&A 6.6% 115.0 29.6%
192 CES China Eastern T 1 LCC APAC 6.6% 688.6 17.1%
193 CCD Dalian Airlines T 3 FSC APAC 6.7% 14.4 13.4%
194 MSR Egyptair T 2 LCC ME&A 6.7% 67.7 33.5%
195 ACA Air Canada T 1 FSC North America 6.7% 206.6 20.9%
196 WON Wings Air T 4 LCC APAC 6.7% 23.1 24.3%
197 LAO Lao Airlines T 4 FSC APAC 6.8% 6.3 30.6%
198 AIC Air India T 2 FSC APAC 6.8% 367.0 28.3%
199 CDG Shandong Airlines T 1 LCC APAC 6.9% 158.0 15.1%
200 CHH Hainan Airlines T 1 FSC APAC 7.0% 249.1 14.1%
201 CTN Croatia Airlines T 4 FSC Europe 7.0% 14.2 34.0%
202 CQH Spring Airlines T 2 LCC APAC 7.2% 212.0 15.1%
203 JAC Japan Air Commuter T 4 LCC APAC 7.2% 8.5 19.8%
204 CSH Shanghai Airlines T 1 FSC APAC 7.2% 101.0 18.8%
205 CPA Cathay Pacific T 1 FSC APAC 7.4% 221.3 21.5%
206 JZA Jazz T 2 LCC North America 7.7% 58.6 23.4%
207 DAL Delta T 1 FSC North America 7.7% 1300.0 19.4%
208 SWA Southwest T 1 LCC North America 7.9% 1341.2 28.9%
209 UAL United T 1 FSC North America 8.0% 1193.0 20.3%
210 SDM Rossiya Airlines T 2 LCC Europe 8.1% 74.9 18.9%
211 TVJ Thai Vietjet Air T 2 LCC APAC 8.1% 40.5 26.9%
212 ROU Air Canada Rouge T 3 LCC North America 8.4% 46.5 24.2%
213 FFT Frontier T 2 LCC North America 8.4% 100.0 22.6%
214 GAP PAL Express T 3 LCC APAC 8.5% 66.9 23.1%
215 VTA Air Tahiti T 4 FSC APAC 8.5% 20.7 30.9%
216 DKH Juneyao Airlines T 2 LCC APAC 8.6% 146.7 17.3%
217 STW Southwind T 4 LCC Europe 9.0% 18.4 27.9%
218 AAL American Airlines T 1 FSC North America 9.0% 1974.0 21.2%
219 YZR Suparna T 4 FSC APAC 9.1% 29.3 20.8%
220 JYH 9 Air T 3 LCC APAC 9.1% 66.0 20.1%
221 BTK Batik Air T 2 FSC APAC 9.4% 92.7 20.0%
222 AAY Allegiant Air T 2 LCC North America 9.7% 151.5 26.0%
223 LNI Lion Air T 2 LCC APAC 10.0% 204.0 20.5%
224 BBC Biman Bangladesh T 4 FSC APAC 10.4% 39.0 30.4%
225 EPA Donghai Airlines T 4 LCC APAC 10.6% 51.7 25.4%
226 RXA Regional Express Airlines T 4 FSC APAC 10.8% 12.7 34.4%
227 PIA Pakistan International Airlines T 3 FSC APAC 10.9% 35.6 25.3%
228 UZB Uzbekistan Airways T 3 FSC APAC 11.2% 48.9 31.3%
229 ELY El Al T 3 FSC ME&A 11.3% 85.9 41.3%
230 KQA Kenya Airways T 3 FSC ME&A 11.5% 35.5 26.7%
231 SHA Shanghai Airlines T 2 FSC APAC 12.3% 23.5 23.8%
232 HXA China Express Airlines T 2 LCC APAC 12.4% 166.5 24.9%
233 TGZ Georgian Air T 4 LCC Europe 12.4% 6.4 46.3%
234 DAH Air Algérie T 3 FSC ME&A 12.4% 82.2 37.3%
235 CSZ Shenzhen Airlines T 1 LCC APAC 12.6% 353.3 22.9%
236 BRU Belavia Airlines T 4 LCC Europe 12.7% 27.8 30.8%
237 BOV Boa Boliviana T 3 FSC LATAM 13.4% 50.0 30.6%
238 NBT Norse Atlantic Airways T 4 LCC Europe 14.4% 12.4 38.5%
239 MXD Batik Air Malaysia T 3 LCC APAC 14.5% 120.3 35.1%
240 DTA TAAG Angola Airlines T 4 FSC ME&A 16.4% 33.0 29.4%
241 NWS Nordwind T 4 FSC Europe 16.6% 41.8 29.5%
242 KAC Kuwait Airways T 3 FSC ME&A 17.1% 66.7 23.9%
243 PVL PAL Airlines T 4 FSC North America 17.6% 17.2 33.6%
244 TAR Tunisair T 3 LCC ME&A 19.4% 43.4 48.4%
245 FBZ Flybondi T 4 LCC LATAM 23.8% 58.7 28.7%
246 BBG Bluebird Airways T 4 LCC Europe 24.4% 19.4 30.0%
247 IRM Mahan Air T 3 FSC ME&A 24.5% 10.4 34.0%
248 SEJ SpiceJet T 2 LCC APAC 39.8% 159.7 58.5%
249 NKS Spirit T 1 LCC North America 69.7% 210.1 74.0%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

The APAC region experienced relatively stable airline operations during May 2026, with disruption levels remaining lower than those seen in Europe and other regions. Operational challenges were primarily driven by adverse weather, including seasonal monsoon activity across Southeast Asia, localized congestion at major hubs, and staffing constraints as airlines increased capacity ahead of the summer travel season. Ongoing geopolitical tensions continued to impact some long-haul routings, while fuel price volatility remained a concern for carriers. Flight volumes remained broadly steady compared to April, with airlines balancing continued demand growth against maintaining operational reliability across expanding networks.

107 Airlines | 63 LCC | 44 FSC

17.7%
Average Total Disruption Percentage
31.8%
% Global Disruption
5%
Average ImPax Percentage
7.6m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We fly to [CITY] with [AIRLINE] probably 3 times a year. We like [AIRLINE] - service etc excellent. This time we were 90 mins late leaving [CITY] so for the first time ever missed our connecting flight. I was concerned about luggage etc but [AIRLINE] were so efficient they were amazing. We were automatically booked on the next flight to [CITY] and as we exited the plane there was a table set up with staff to hand us our new boarding card and our luggage was moved to new flight. This was truly amazing service and organisation. Thank you [AIRLINE]."

[Tier 1, FSC]

"Very disappointing customer service experience with [AIRLINE]. I booked four tickets directly through [AIRLINE]. One passenger's first name was entered incorrectly, while the surname, passport number, date of birth and all other passport details were correct. I was advised that the only solution was to purchase a new ticket at a cost of over $3,000 shortly before departure. The original ticket was later refunded, but I still suffered a substantial financial loss. What made the situation even more frustrating was being told at the airport that the matter may have been resolved differently. Despite months of correspondence, [AIRLINE] declined to offer any compensation or goodwill gesture. The experience caused significant stress and financial hardship and has left me with no confidence in the airline's customer service. Unfortunately, I will not be using [AIRLINE] again and cannot recommend them based on my experience."

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 6.1%
2 JJA Jeju Air T 3 LCC APAC 0.3% 3.3 7.4%
3 CQN Chongqing Airlines T 3 FSC APAC 0.4% 0.1 6.4%
4 SFJ StarFlyer T 3 FSC APAC 0.4% 1.6 9.1%
5 FDA Fuji Dream T 4 LCC APAC 0.7% 1.3 6.0%
6 KAL Korean Air T 1 FSC APAC 0.7% 16.9 11.4%
7 ABL Air Busan T 3 LCC APAC 0.8% 5.0 10.0%
8 TWB T'way Air T 2 FSC APAC 0.8% 7.5 8.5%
9 APJ Peach Airlines T 4 LCC APAC 0.9% 7.6 10.4%
10 SNJ Solaseed Air T 3 FSC APAC 1.0% 4.5 9.9%
11 TLM Thai Lion Air T 3 LCC APAC 1.0% 7.7 9.7%
12 SJX StarLux T 4 FSC APAC 1.0% 5.6 11.5%
13 THA Thai Airways T 2 LCC APAC 1.1% 15.8 15.7%
14 ADO Air Do T 4 LCC APAC 1.2% 4.7 17.0%
15 JAL Japan Airlines T 1 FSC APAC 1.2% 21.5 16.8%
16 JNA Jin Air T 3 LCC APAC 1.3% 12.4 14.8%
17 FJI Fiji Airways T 4 LCC APAC 1.3% 2.3 19.7%
18 SKY Skymark T 3 LCC APAC 1.5% 10.7 19.7%
19 HVN Vietnam Airlines T 2 LCC APAC 1.7% 36.3 11.6%
20 HBH Hebei Airlines T 4 LCC APAC 1.7% 9.4 6.9%
21 ESR Eastar Jet T 4 LCC APAC 1.8% 10.4 14.6%
22 GIA Garuda Indonesia T 2 FSC APAC 2.0% 20.1 12.0%
23 ANA All Nippon T 1 FSC APAC 2.1% 55.9 19.3%
24 VOZ Virgin Australia T 2 FSC APAC 2.1% 36.6 16.5%
25 TTW Tigerair Taiwan T 4 FSC APAC 2.2% 6.1 20.9%
26 TGW Scoot T 2 LCC APAC 2.2% 26.5 19.0%
27 HKE Hong Kong Express Airways T 3 FSC APAC 2.2% 15.1 10.6%
28 AKX ANA Wings T 2 FSC APAC 2.3% 25.7 14.3%
29 MAS Malaysia Airlines T 2 FSC APAC 2.3% 35.7 16.6%
30 SIA Singapore Airlines T 1 FSC APAC 2.4% 64.8 14.1%
31 AAR Asiana T 2 FSC APAC 2.4% 35.6 21.4%
32 CJX Jiangxi T 4 LCC APAC 2.5% 7.6 8.2%
33 BKP Bangkok Airways T 4 FSC APAC 2.5% 8.1 14.4%
34 JTA Japan Trans Air T 3 LCC APAC 2.6% 8.7 14.4%
35 FZA Fuzhou Airlines T 4 LCC APAC 2.6% 6.9 15.3%
36 ANZ Air New Zealand T 1 FSC APAC 2.7% 43.1 11.1%
37 QDA Qingdao Airlines T 3 LCC APAC 2.8% 15.5 10.6%
38 TBA Tibet Airlines T 3 LCC APAC 3.0% 21.6 13.8%
39 CEB Cebu Pacific T 2 LCC APAC 3.1% 81.0 18.1%
40 CBJ Capital Airlines T 1 LCC APAC 3.2% 37.0 13.9%
41 MDA Mandarin Airlines T 4 FSC APAC 3.3% 7.8 28.8%
42 AYN FlyArystan T 3 LCC APAC 3.3% 10.4 18.6%
43 ALK SriLankan Airlines T 3 FSC APAC 3.4% 10.5 26.9%
44 CRK Hong Kong Airlines T 4 FSC APAC 3.4% 12.6 15.7%
45 EVA EVA Airways T 2 LCC APAC 3.5% 53.4 20.9%
46 KZR Air Astana T 3 FSC APAC 3.5% 14.7 26.8%
47 CGN Air Changan T 3 LCC APAC 3.6% 13.1 9.5%
48 OKA Okay AIR T 3 LCC APAC 3.7% 13.6 11.7%
49 RLB Sunan Ruili Airlines T 3 LCC APAC 3.7% 3.3 7.7%
50 CTV Citilink Indonesia T 3 LCC APAC 3.8% 34.9 9.7%
51 CHB China West Air T 4 LCC APAC 3.8% 51.6 10.6%
52 VJC VietJet Air T 1 LCC APAC 3.9% 73.1 33.7%
53 PAL Philippine Airlines T 2 FSC APAC 3.9% 25.5 13.4%
54 QFA Qantas T 1 FSC APAC 4.0% 157.0 16.8%
55 IGO IndiGo T 1 LCC APAC 4.0% 380.6 22.1%
56 AXM AirAsia T 1 LCC APAC 4.1% 197.0 18.5%
57 CSC Sichuan Airlines T 1 LCC APAC 4.1% 119.7 16.1%
58 UTY Alliance Airlines Australia T 2 LCC APAC 4.2% 5.9 12.9%
59 CDC Zhejiang Loong T 2 LCC APAC 4.2% 51.8 11.2%
60 KNA Kunming Airlines T 4 LCC APAC 4.3% 36.2 11.0%
61 CGZ Colorful Guizhou T 4 LCC APAC 4.3% 13.4 12.5%
62 AMU Air Macau T 4 LCC APAC 4.4% 13.7 20.7%
63 BAV Bamboo Airways T 4 FSC APAC 4.4% 5.2 18.5%
64 SJV Super Air Jet T 3 LCC APAC 4.6% 46.1 16.3%
65 CUA China United Airlines T 2 LCC APAC 4.8% 49.4 16.1%
66 CUH Urumqi Air T 4 LCC APAC 5.0% 16.8 11.5%
67 LKE Lucky Air T 3 LCC APAC 5.1% 36.5 13.9%
68 RLH Ruili Airlines T 3 LCC APAC 5.2% 27.4 13.1%
69 CCA Air China T 1 FSC APAC 5.2% 417.3 11.1%
70 CAL China Airlines T 2 FSC APAC 5.2% 64.2 21.2%
71 UEA Chengdu Airlines T 2 LCC APAC 5.3% 58.8 10.7%
72 UBG US-Bangla Airlines T 4 LCC APAC 5.4% 12.0 27.1%
73 GCR Tianjin Airlines T 2 FSC APAC 5.6% 61.8 12.1%
74 JST Jetstar Airways T 2 LCC APAC 5.6% 143.0 21.6%
75 CXA XiamenAir T 1 LCC APAC 5.8% 191.0 16.3%
76 VSV SCAT Airlines T 3 LCC APAC 5.9% 18.4 35.8%
77 AKJ Akasa Air T 3 LCC APAC 6.0% 52.7 20.6%
78 CSN China Southern Airlines T 1 FSC APAC 6.2% 630.5 13.4%
79 CES China Eastern T 1 LCC APAC 6.6% 688.6 17.1%
80 CCD Dalian Airlines T 3 FSC APAC 6.7% 14.4 13.4%
81 WON Wings Air T 4 LCC APAC 6.7% 23.1 24.3%
82 LAO Lao Airlines T 4 FSC APAC 6.8% 6.3 30.6%
83 AIC Air India T 2 FSC APAC 6.8% 367.0 28.3%
84 CDG Shandong Airlines T 1 LCC APAC 6.9% 158.0 15.1%
85 CHH Hainan Airlines T 1 FSC APAC 7.0% 249.1 14.1%
86 CQH Spring Airlines T 2 LCC APAC 7.2% 212.0 15.1%
87 JAC Japan Air Commuter T 4 LCC APAC 7.2% 8.5 19.8%
88 CSH Shanghai Airlines T 1 FSC APAC 7.2% 101.0 18.8%
89 CPA Cathay Pacific T 1 FSC APAC 7.4% 221.3 21.5%
90 TVJ Thai Vietjet Air T 2 LCC APAC 8.1% 40.5 26.9%
91 GAP PAL Express T 3 LCC APAC 8.5% 66.9 23.1%
92 VTA Air Tahiti T 4 FSC APAC 8.5% 20.7 30.9%
93 DKH Juneyao Airlines T 2 LCC APAC 8.6% 146.7 17.3%
94 YZR Suparna T 4 FSC APAC 9.1% 29.3 20.8%
95 JYH 9 Air T 3 LCC APAC 9.1% 66.0 20.1%
96 BTK Batik Air T 2 FSC APAC 9.4% 92.7 20.0%
97 LNI Lion Air T 2 LCC APAC 10.0% 204.0 20.5%
98 BBC Biman Bangladesh T 4 FSC APAC 10.4% 39.0 30.4%
99 EPA Donghai Airlines T 4 LCC APAC 10.6% 51.7 25.4%
100 RXA Regional Express Airlines T 4 FSC APAC 10.8% 12.7 34.4%
101 PIA Pakistan International Airlines T 3 FSC APAC 10.9% 35.6 25.3%
102 UZB Uzbekistan Airways T 3 FSC APAC 11.2% 48.9 31.3%
103 SHA Shanghai Airlines T 2 FSC APAC 12.3% 23.5 23.8%
104 HXA China Express Airlines T 2 LCC APAC 12.4% 166.5 24.9%
105 CSZ Shenzhen Airlines T 1 LCC APAC 12.6% 353.3 22.9%
106 MXD Batik Air Malaysia T 3 LCC APAC 14.5% 120.3 35.1%
107 SEJ SpiceJet T 2 LCC APAC 39.8% 159.7 58.5%
Region

Europe

Europe remained the most operationally challenged aviation region during May 2026, with disruption driven by labour actions, air traffic control constraints, adverse weather, airport congestion, and infrastructure issues, including the high-profile baggage system failure at London Heathrow. These factors contributed to elevated delay and cancellation levels across several major airline networks. Despite these challenges, flight volumes increased by approximately 10% compared to April as airlines expanded schedules ahead of the summer season. However, the region's recovery from the fuel conflict remains incomplete, with overall flight activity still approximately 10% below May 2025 levels.

70 Airlines | 37 LCC | 33 FSC

21.4%
Average Total Disruption Percentage
26.9%
% Global Disruption
4.6%
Average ImPax Percentage
4.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I was pleasantly surprised by this [AIRLINE] flight. It's been years since I have travelled long-haul with [AIRLINE] and was apprehensive. I was connecting in [CITY] from a regional flight from [CITY], which was not so good. But boarding on this flight was early and smooth, meals were OK and there was a good selection of beverages on offer. Toilets and the cabin was clean and the staff were good and chatty. Leg room was not a problem for me, but the seats were incredibly comfortable."

[Tier 1, FSC]

"This is THE WORST AIRLINE in the world. I used to fly it 20 years ago and it was fine but now it's an embarrassment to its country. I finally spoke with an agent who told me he could bully me all he wanted and also that there is no standby list on this airline. The connection was cancelled and the fact it was a $5k biz ticket did not matter. His advice was to show up at the gate of the next available (fully booked) flight and then the agents decide who gets on, totally on their whimsy including how they might feel about race, sexual orientation, socioeconomic status etc. that day. I didn't know airlines could do this but he said yes and when I got upset he warned me he might hang up on me and that he was doing me a favor by speaking with me at all. Normally they just ignore upset clients."

[Tier 2, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 WAF Widerøe T 4 FSC Europe 0.0% 0.0 9.8%
2 BRX Braathens Regional Airways T 4 FSC Europe 0.4% 0.8 4.6%
3 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.2% 14.8 8.1%
4 AEZ Aeroitalia T 4 LCC Europe 1.3% 9.7 6.1%
5 SZS SAS Connect T 3 LCC Europe 1.4% 6.3 7.1%
6 AUA Austrian Airlines T 2 FSC Europe 1.6% 23.0 11.0%
7 LOT LOT Polish Airlines T 2 FSC Europe 1.6% 19.8 19.4%
8 NSZ Norwegian Air Sweden T 3 LCC Europe 1.8% 24.6 11.9%
9 RYS Buzz T 2 LCC Europe 2.0% 50.1 11.2%
10 HOP HOP! T 2 LCC Europe 2.0% 8.2 13.3%
11 BCY Cityjet T 4 LCC Europe 2.1% 5.2 9.3%
12 IBS Iberia Express T 4 LCC Europe 2.2% 11.5 22.4%
13 BTI airBaltic T 3 FSC Europe 2.3% 25.2 18.9%
14 SAS SAS T 2 FSC Europe 2.3% 66.5 10.8%
15 THY Turkish Airlines T 1 FSC Europe 2.3% 204.2 16.3%
16 SWR Swiss T 2 FSC Europe 2.4% 31.8 22.1%
17 WZZ Wizz Air T 1 LCC Europe 2.4% 79.5 13.4%
18 SXS Sun Express T 3 LCC Europe 2.4% 38.6 19.0%
19 TKJ Ajet T 2 LCC Europe 2.5% 21.7 17.5%
20 ETR Enter Air T 3 LCC Europe 2.5% 1.3 20.4%
21 KLC KLM Cityhopper T 3 LCC Europe 2.5% 0.7 15.3%
22 EIN Aer Lingus T 2 FSC Europe 2.6% 32.2 12.6%
23 ROT TAROM T 4 FSC Europe 2.6% 3.7 20.6%
24 CCM Air Corsica T 3 FSC Europe 2.6% 6.2 29.6%
25 LOG Loganair T 4 FSC Europe 2.7% 2.9 15.9%
26 FHY Freebird T 4 LCC Europe 2.7% 1.5 12.5%
27 KLM KLM T 1 FSC Europe 2.7% 204.8 18.5%
28 ITY ITA Airways T 2 FSC Europe 2.8% 48.4 24.4%
29 SEH Sky Express T 3 LCC Europe 2.8% 13.9 34.8%
30 VLG Vueling Airlines T 2 LCC Europe 2.9% 99.0 16.9%
31 ASL Air Serbia T 3 FSC Europe 2.9% 10.5 22.1%
32 PGT Pegasus Airlines T 1 LCC Europe 3.0% 108.6 20.2%
33 TVF Transavia France T 2 LCC Europe 3.1% 62.4 22.8%
34 WMT Wizz Air Malta T 2 LCC Europe 3.1% 99.2 17.0%
35 WUK Wizz Air UK T 4 LCC Europe 3.2% 15.7 18.0%
36 LHX Lufthansa City Airlines T 4 FSC Europe 3.2% 11.4 22.7%
37 LVL LEVEL T 4 LCC Europe 3.3% 2.2 14.5%
38 EWL Eurowings Europe T 4 LCC Europe 3.4% 21.0 21.0%
39 AEE Aegean Airlines T 2 FSC Europe 3.5% 45.3 34.1%
40 SBI S7 Airlines T 2 FSC Europe 3.5% 27.0 14.3%
41 FIN Finnair T 2 FSC Europe 3.6% 64.7 18.1%
42 OAW Helvetic Airways T 4 LCC Europe 3.7% 11.3 26.6%
43 OCN Discover Airlines T 4 FSC Europe 3.7% 15.4 31.3%
44 IBE Iberia T 1 FSC Europe 3.8% 69.6 18.9%
45 DLH Lufthansa T 1 FSC Europe 3.8% 215.2 19.2%
46 CAI Corendon Airlines T 4 FSC Europe 3.9% 7.1 21.1%
47 VOE Volotea T 2 LCC Europe 3.9% 40.8 23.7%
48 JTE Jettime T 4 LCC Europe 4.2% 0.2 4.2%
49 CBG GX Airlines T 3 LCC Europe 4.3% 16.2 11.9%
50 AFR Air France T 1 FSC Europe 4.4% 171.2 20.9%
51 EZY easyJet T 1 LCC Europe 4.4% 390.2 21.5%
52 TVS Smartwings T 4 LCC Europe 4.5% 19.6 23.8%
53 TAP TAP Air Portugal T 2 LCC Europe 4.7% 67.8 33.3%
54 EWG Eurowings T 2 LCC Europe 4.7% 75.5 28.9%
55 CFG Condor Flugdienst T 2 FSC Europe 4.8% 68.8 26.0%
56 ICE Icelandair T 3 FSC Europe 4.8% 21.3 20.9%
57 PGA TAP Express T 4 LCC Europe 5.0% 8.9 28.1%
58 EFW BA Euroflyer dba T 4 FSC Europe 5.0% 16.3 20.4%
59 VIR Virgin Atlantic T 3 FSC Europe 5.1% 26.5 15.7%
60 AEA Air Europa T 3 FSC Europe 5.2% 44.3 23.3%
61 RYR Ryanair T 1 LCC Europe 5.3% 875.3 22.3%
62 MBU Marabu Airlines T 4 LCC Europe 5.3% 7.9 34.7%
63 TOM TUI Airways T 2 LCC Europe 5.9% 129.0 30.5%
64 OVA Air Europa Express T 4 LCC Europe 5.9% 19.1 29.3%
65 BEL Brussels Airlines T 2 FSC Europe 5.9% 61.3 24.5%
66 LGL Luxair T 4 LCC Europe 6.2% 15.9 31.9%
67 TRA Transavia T 2 LCC Europe 6.3% 67.8 30.2%
68 AFL Aeroflot T 1 FSC Europe 6.4% 134.0 20.7%
69 CFE BA CityFlyer T 4 FSC Europe 6.4% 14.7 24.4%
70 EXS Jet2.com T 2 LCC Europe 6.5% 150.8 30.6%
71 BAW British Airways T 1 FSC Europe 6.5% 249.9 22.6%
72 CTN Croatia Airlines T 4 FSC Europe 7.0% 14.2 34.0%
73 LDA Ryanair (Lauda Air) T 4 LCC Europe 7.3% 58.7 26.6%
74 CLH Lufthansa Cityline T 2 FSC Europe 7.7% 0.1 23.1%
75 RUK Ryanair UK T 3 LCC Europe 7.8% 32.0 25.7%
76 SDM Rossiya Airlines T 2 LCC Europe 8.1% 74.9 18.9%
77 STW Southwind T 4 LCC Europe 9.0% 18.4 27.9%
78 TGZ Georgian Air T 4 LCC Europe 12.4% 6.4 46.3%
79 BRU Belavia Airlines T 4 LCC Europe 12.7% 27.8 30.8%
80 NBT Norse Atlantic Airways T 4 LCC Europe 14.4% 12.4 38.5%
81 NWS Nordwind T 4 FSC Europe 16.6% 41.8 29.5%
82 BBG Bluebird Airways T 4 LCC Europe 24.4% 19.4 30.0%
Region

North America

North American airline operations remained relatively stable during May 2026, with disruption primarily driven by severe weather events, air traffic control constraints, and congestion at major hubs. Thunderstorms and heavy rainfall across parts of the United States contributed to delays and cancellations, while the Frontier Airlines runway accident at Denver International Airport caused localized operational disruption. Airlines continued to increase capacity ahead of the summer travel season, with flight volumes rising by approximately 5% compared to April. However, overall activity remained below May 2025 levels, indicating that the region's recovery has yet to fully return to previous demand levels.

24 Airlines | 16 LCC | 8 FSC

22.7%
Average Total Disruption Percentage
30.2%
% Global Disruption
9.2%
Average ImPax Percentage
7.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"GREATLY IMPROVED. [AIRLINE] seems to have improved. On this trip the CUSTOMER SERVICE was TOP NOTCH and the service was MUCH MORE EFFICIENT. They were having troubles with delayed flights and impossibly short connections but on this trip, things have definitely improved. I will book more flights with them and I hope the service continues to get better and better."

[Tier 1, FSC]

"[AIRLINE] has fallen so far down on the scale of good airlines. My outbound flight from [CITY] to [CITY] was delayed one hour due to a toilet. My return flight now from [CITY] to [CITY] has been delayed six hours due to another maintenance issue. Apparently the truck that was supposed to fix the issue also broke down, and it is the only truck in the entire airport. Now we have to wait for a flight from [CITY] to board and land in [CITY] and take us to [CITY]. Our simple 2 hr and 40 minute flight turned into an 11 hour ordeal. We went up to the [AIRLINE] line to get our meal voucher and it turns out the meal voucher is only $12 per person. I think I can buy a bottle of water with that."

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 AMX AeroMéxico T 2 FSC North America 2.9% 54.9 15.2%
2 SLI AeroMéxico Connect T 3 FSC North America 3.4% 24.2 14.7%
3 WJA WestJet T 2 LCC North America 3.7% 69.4 14.7%
4 TSC Air Transat T 3 LCC North America 3.7% 15.5 28.2%
5 POE Porter T 3 LCC North America 4.2% 30.0 15.4%
6 BWA Caribbean Airlines T 4 FSC North America 4.5% 10.8 13.8%
7 VXP Avelo T 4 LCC North America 4.6% 7.9 13.4%
8 ASA Alaska Airlines T 1 FSC North America 4.8% 140.9 16.1%
9 HAL Hawaiian Airlines T 1 FSC North America 4.8% 61.0 21.6%
10 MXY Breeze Airways T 3 LCC North America 4.8% 34.4 18.9%
11 FLE Flair Airlines T 4 LCC North America 5.1% 17.5 16.5%
12 PDT Piedmont Airlines T 4 FSC North America 5.1% 29.0 13.8%
13 SCX Sun Country T 3 LCC North America 5.5% 17.9 19.9%
14 WEN WestJet Encore T 4 LCC North America 5.5% 15.6 15.1%
15 QXE Horizon Air T 4 LCC North America 5.7% 32.2 19.1%
16 JBU JetBlue T 1 LCC North America 5.8% 186.9 17.8%
17 ACA Air Canada T 1 FSC North America 6.7% 206.6 20.9%
18 ENY Envoy Air T 3 FSC North America 6.9% 131.6 16.4%
19 ASH Mesa (United) T 2 FSC North America 7.1% 29.3 16.0%
20 DAL Delta T 1 FSC North America 7.1% 1145.6 18.8%
21 UAL United T 1 FSC North America 7.5% 1084.2 20.2%
22 JZA Jazz T 2 LCC North America 7.7% 58.6 23.4%
23 SWA Southwest T 1 LCC North America 7.9% 1341.2 28.9%
24 ROU Air Canada Rouge T 3 LCC North America 8.4% 46.5 24.2%
25 FFT Frontier T 2 LCC North America 8.4% 100.0 22.6%
26 AAY Allegiant Air T 2 LCC North America 9.7% 151.5 26.0%
27 AAL American Airlines T 1 FSC North America 10.0% 1672.4 23.4%
28 JIA PSA Airlines T 2 FSC North America 10.3% 141.5 22.8%
29 EDV Endeavor Air T 2 FSC North America 10.3% 154.4 21.9%
30 UCA CommuteAir (United) T 4 FSC North America 10.6% 36.4 20.2%
31 GJS GoJet (United) T 4 FSC North America 12.1% 42.6 26.1%
32 PVL PAL Airlines T 4 FSC North America 17.6% 17.2 33.6%
33 NKS Spirit T 1 LCC North America 69.7% 210.1 74.0%
Region

Middle East and Africa

Airlines operating across the Middle East and Africa continued to face disruption from geopolitical tensions, airspace restrictions, route diversions, and elevated fuel prices during May 2026. While major Gulf hubs maintained relatively stable day-to-day operations, airlines across the region were required to adapt schedules and routings to manage ongoing operational risks. Prior to the conflict, flight volumes had been growing consistently by 3-4% year-on-year each month throughout early 2026. While there are signs of recovery, regional flight activity in May remained approximately 25% below May 2025 levels, highlighting the significant and ongoing impact of the conflict on aviation demand and capacity.

33 Airlines | 9 LCC | 24 FSC

22.1%
Average Total Disruption Percentage
6.3%
% Global Disruption
6.4%
Average ImPax Percentage
1.4m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"My mother passed away and I was due to fly back to [CITY] the following day. I called [AIRLINE] to change my flight. I spoke to a man called [NAME] and he was so kind and understanding. The whole process took less than 5 minutes. [AIRLINE] is a fantastic airline and I will continue to travel with them and recommend to my family and friends."

[Tier 1, FSC]

"We thought [AIRLINE] were reliable when we booked our flights from [CITY] to [CITY], but we were wrong. On the way to [CITY] one of their flights were massively delayed and on the way back as well. The staff was very unhelpful and did nothing to help us make it to the next flight. They lost our luggage too. Most of the staff on the aeroplane weren't friendly either apart from one English lady. Thanks to staff from [AIRLINE] we made it but we promised we will never fly with [AIRLINE] again. It's sad to see the quality of [AIRLINE] staff has gone down over the years."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 IRA Iran AIR T 4 FSC Middle East 0.0% 0.0 0.0%
2 FAD Flyadeal T 3 LCC Middle East 0.8% 7.1 6.4%
3 MEA Middle East Airlines T 2 FSC Middle East 1.4% 3.0 15.6%
4 KNE Flynas T 2 LCC Middle East 2.0% 23.2 13.6%
5 SAA South African Airways T 4 FSC Africa 2.4% 5.4 12.4%
6 OMA Oman Air T 3 FSC Middle East 2.7% 12.5 16.5%
7 SVA Saudia T 1 FSC Middle East 2.8% 75.1 11.2%
8 LNK Airlink T 2 LCC Africa 2.9% 12.4 18.7%
9 KMM Kam Air T 4 FSC Middle East 3.0% 8.1 19.6%
10 RAM Royal Air Maroc T 3 FSC Africa 3.1% 32.4 27.8%
11 RJA Royal Jordanian T 3 FSC Middle East 3.2% 14.3 10.8%
12 RWD RwandAir T 4 FSC Africa 3.4% 3.9 11.7%
13 ADY Air Arabia Abu Dhabi T 4 FSC Middle East 3.5% 8.3 17.1%
14 OMS SalamAir T 4 FSC Africa 3.9% 10.4 25.6%
15 UAE Emirates T 1 FSC Middle East 3.9% 137.1 19.5%
16 AHY Azerbaijan Airlines T 3 FSC Middle East 4.0% 13.6 20.1%
17 QTR Qatar Airways T 1 FSC Middle East 4.2% 141.9 12.5%
18 JZR Jazeera Airways T 3 LCC Middle East 4.4% 10.1 26.4%
19 MSC Air Cairo T 3 LCC Africa 4.8% 21.2 26.1%
20 MAU Air Mauritius T 4 FSC Middle East 4.8% 8.3 18.1%
21 ETH Ethiopian Airlines T 2 FSC Africa 4.8% 116.2 28.7%
22 SKK ASKY Airlines T 4 FSC Africa 5.6% 9.4 32.4%
23 FDB FlyDubai T 2 LCC Middle East 5.8% 55.2 16.8%
24 GFA Gulf Air T 3 FSC Middle East 6.1% 2935.9 18.3%
25 ETD Etihad Airways T 2 FSC Middle East 6.6% 115.0 29.6%
26 MSR Egyptair T 2 LCC Africa 6.7% 67.7 33.5%
27 ABY Air Arabia T 2 LCC Africa 6.9% 51.0 18.1%
28 ELY El Al T 3 FSC Middle East 11.3% 85.9 41.3%
29 KQA Kenya Airways T 3 FSC Africa 11.5% 35.5 26.7%
30 DAH Air Algérie T 3 FSC Africa 12.4% 82.2 37.3%
31 DTA TAAG Angola Airlines T 4 FSC Africa 16.4% 33.0 29.4%
32 KAC Kuwait Airways T 3 FSC Middle East 17.1% 66.7 23.9%
33 TAR Tunisair T 3 LCC Africa 19.4% 43.4 48.4%
34 IRM Mahan Air T 3 FSC Middle East 24.5% 10.4 34.0%
Region

Latin America

Airlines operating across Latin America maintained relatively stable operations during May 2026, with disruption primarily driven by adverse weather, airport congestion, and infrastructure constraints at key regional hubs. Strong passenger demand supported continued capacity growth across both domestic and international markets, although operational challenges persisted at some of the region's busiest airports. Air traffic management limitations and fuel price volatility also contributed to localized delays and schedule adjustments. Despite ongoing network expansion, flight volumes across the region remained approximately 5% below May 2025 levels, largely reflecting the impact of geopolitical conflict and elevated fuel prices on airline capacity and route planning.

15 Airlines | 8 LCC | 7 FSC

16.1%
Average Total Disruption Percentage
4.7%
% Global Disruption
5.3%
Average ImPax Percentage
0.98m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"After reading previous reviews I was very apprehensive about this airline. However I was pleasantly surprised. I had 2 vegan meals, free headphones, watched a movie and used the pillow and blanket provided. The leg room was limited even for me at 5'2\". Staff were not particularly friendly but were not rude. My luggage was as I handed it in, not interfered with."

[Tier 1, LCC]

"STORY TIME... It took us 20 hours (yes, twenty!) to take off because the plane kept failing technical revisions again and again (can't blame it on the weather this time as they usually do). This happened twice within that span of 20 hours, because they would get us back on the very same defect plane every time. Why would a plane like that even be allowed to fly in the first place? Because the first attempt failed, [AIRLINE] took us to a hotel dozens of kilometers away from the airport, a voucher for which we had to line up for 2 hours to receive, followed by a one-hour ride. We got there at midnight and got an OK meal. In the morning, breakfast was served (a juice box and a tiny bread) and we were taken back to the airport. Once there, this is when the second failed takeoff attempt took place, so they got us back off and had us once again line up for 2 hours for a lunch voucher. This caused such chaos in the airport, that the line to redeem the voucher was also 2 hours. We barely got our lunch right before the plane doors were closed behind us. This time, they announced they would perform yet a third technical revision! People were really losing it and understandably so. At the end, after an hour of revision, they concluded it was actually safe to fly and the nightmare finally ended. Oh, and at the airport they assured us that they would provide a miserable 15 USD compensation. Funny people ended up receiving only 10 USD weeks later. I've never had a worse experience flying than with [AIRLINE]."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 JAP JetSMART Peru T 4 LCC LATAM 1.3% 2.5 7.4%
2 CMP Copa Airlines T 2 FSC LATAM 1.8% 43.9 9.7%
3 AVR Avianca Express T 4 FSC LATAM 1.9% 1.6 14.1%
4 GLO Gol Transportes Aereos T 1 LCC LATAM 2.6% 79.0 13.9%
5 JAT JetSMART T 3 LCC LATAM 2.6% 6.2 12.1%
6 SKU SKY Airlines T 3 LCC LATAM 2.7% 36.0 10.3%
7 TAM LATAM Brasil T 1 FSC LATAM 2.8% 120.7 17.5%
8 VOI Volaris T 1 LCC LATAM 2.8% 69.4 13.9%
9 AVA Avianca T 1 LCC LATAM 2.9% 70.5 11.1%
10 RPB Wingo T 4 FSC LATAM 3.0% 11.3 10.4%
11 LAN LATAM T 1 FSC LATAM 3.1% 32.3 13.7%
12 JES JetSMART Argentina T 4 LCC LATAM 3.1% 8.9 13.5%
13 ARG Aerolineas Argentinas T 2 FSC LATAM 3.3% 33.5 15.7%
14 VCV Conviasa T 4 FSC LATAM 3.6% 1.6 25.1%
15 AZU Azul Brazilian Airlines T 1 FSC LATAM 3.7% 96.0 14.0%
16 DWI Arajet SA T 4 LCC LATAM 4.0% 18.0 10.6%
17 LPE LATAM Perú T 3 LCC LATAM 4.1% 60.8 12.2%
18 JEC JetSMART Colombia T 3 LCC LATAM 4.7% 19.9 16.5%
19 LNE LATAM Ecuador T 4 LCC LATAM 5.3% 11.1 14.9%
20 VIV VivaAerobus T 2 LCC LATAM 5.9% 142.2 18.6%
21 BOV Boa Boliviana T 3 FSC LATAM 13.4% 50.0 30.6%
22 FBZ Flybondi T 4 LCC LATAM 23.8% 58.7 28.7%
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