New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

November 2025
Go to Report


Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

November 2025


Quick Insights

LATAM While all disruption metrics rose compared to October 2025, 1–3 hour delays jumped 24%, affecting over 300,000 additional passengers month-on-month. Europe A sharp drop in flight volumes, combined with improved operational performance, led to nearly 30% fewer passengers qualifying for EU261 compensation compared with October 2025. APAC Tier 1 cancellations rose 10%, but the sharp increase in regional disruption stemmed from Tier 2 and 3 airlines, which impacted nearly 250,000 more passengers than in October 2025.
North America Larger Tier 1 and Tier 2 carriers were disproportionately hit by the shutdown, recording cancellation surges of 60% and 70%, and collectively affecting over 800,000 more passengers than in October 2025. ME&A Across the region, cancellations rose 12%, driving nearly a 40% surge in affected passengers, indicating that larger airlines were responsible for much of the disruption.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | November 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1THYTurkish AirlinesFSCEurope2.0%1.1%
2RYRRyanairLCCEurope4.0%2.4%
3CESChina EasternLCCAPAC4.0%1.7%
4CCAAir ChinaFSCAPAC6.2%1.5%
5CSNChina Southern AirlinesFSCAPAC6.3%1.6%
6SWASouthwestLCCNorth America7.7%4.4%
7DALDeltaFSCNorth America8.3%3.2%
8IGOIndiGOLCCAPAC8.3%3.9%
9UALUnitedFSCNorth America9.8%3.3%
10AALAmerican AirlinesFSCNorth America10.4%3.9%

Global Disruptions Overview

This month's report analyses the disruption data of 276 airlines totalling 581,491 disrupted flights, across 2,699,544 planned flights, globally.

Global airline disruption was driven by several high-impact events, including the worldwide grounding of Airbus A320 aircraft, which forced thousands of cancellations, and widespread operational issues across major European carriers. India experienced severe turbulence as IndiGo cancelled more than 1,200 flights, while volcanic-ash restrictions added further strain. In the United States, the federal government shutdown triggered FAA-mandated 10% flight cuts, contributing to more than 9,500 cancellations and extensive delays. Although global flight volumes fell by around 10% and disrupted flights declined nearly as much, disrupted passenger numbers increased slightly, showing that large airlines bore responsibility for disproportionately high-impact disruptions across fewer but fuller flights.

276 Airlines | 141 LCC | 135 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
581,491 51.2% LCC | 48.8% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
22.1% 22.9% LCC | 21.3% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6.3% 7% LCC | 5.6% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
24.4m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.20.1%
2SFJStarFlyerT 3FSCAPAC0.1%0.44.0%
3FHYFreebirdT 4LCCME&A0.1%0.24.5%
4BCIBlue IslandsT 4FSCEurope0.3%0.14.5%
5ARTSmart LynxT 3LCCEurope0.4%0.14.8%
6JTAJapan Trans AirT 3LCCAPAC0.5%1.716.9%
7AEZAeroitaliaT 4LCCEurope0.5%2.75.0%
8DVRDivi Divi AirT 4FSCNorth America0.7%0.216.9%
9CCMAir CorsicaT 3FSCEurope0.7%1.313.0%
10ITYITA AirwaysT 2FSCEurope0.9%10.911.5%
11SJXStarLuxT 4FSCAPAC1.0%4.216.1%
12NAYNaysa Air ServicesT 4FSCEurope1.0%2.016.0%
13HKEHong Kong Express AirwaysT 4FSCAPAC1.1%6.211.4%
14SKYSkymarkT 3LCCAPAC1.2%7.415.4%
15FDAFuji DreamT 3LCCAPAC1.2%3.84.5%
16AUAAustrian AirlinesT 2FSCEurope1.2%15.214.6%
17AMXAeroMexicoT 2FSCNorth America1.2%19.77.5%
18CLHLufthansa CitylineT 2FSCEurope1.3%7.616.5%
19BRXBraathens Regional AirwaysT 3FSCEurope1.3%7.87.1%
20SZSScandinavian Airlines ConnectT 3LCCEurope1.4%9.96.6%
21KALKorean AirT 1FSCAPAC1.5%37.613.5%
22JALJapan AirlinesT 1FSCAPAC1.5%57.617.2%
23AKXANA WingsT 2FSCAPAC1.5%24.315.4%
24FADFlyadealT 3LCCME&A1.5%14.314.6%
25OAWHelveticT 4LCCEurope1.5%2.516.7%
26SNJSolaseed AirT 3FSCAPAC1.6%2.712.5%
27TKJAjetT 3LCCEurope1.6%14.48.3%
28JJAJeju AirT 3LCCAPAC1.6%14.317.0%
29ICEIcelandairT 3FSCEurope1.7%6.713.2%
30IAWIraqi AirwaysT 4FSCME&A1.8%4.211.5%
31VOEVoloteaT 2LCCEurope1.8%8.310.9%
32SLIAeroMéxico ConnectT 3FSCNorth America1.8%12.010.0%
33BTIairBalticT 4FSCEurope1.8%13.417.8%
34SASSAST 2FSCEurope1.8%49.110.6%
35IBSIberia ExpressT 4LCCEurope1.8%7.620.4%
36ANAAll NipponT 1FSCAPAC1.9%63.817.5%
37SWRSwissT 2FSCEurope1.9%23.719.0%
38LHXLufthansa City AirlinesT 4FSCEurope1.9%5.031.4%
39AARAsianaT 2FSCAPAC2.0%7.920.2%
40THYTurkish AirlinesT 1FSCEurope2.0%178.814.4%
41THDThai SmileT 4LCCAPAC2.0%0.729.3%
42CRKHong Kong AirlinesT 4FSCAPAC2.0%8.621.4%
43CMPCopa AirlinesT 2FSCLATAM2.1%49.812.7%
44SXSSun ExpressT 3LCCEurope2.1%21.812.7%
45EINAer LingusT 2FSCEurope2.1%18.214.8%
46RJARoyal JordanianT 3FSCME&A2.2%9.76.4%
47DLHLufthansaT 1FSCEurope2.2%103.320.9%
48WZZWizz AirT 1LCCEurope2.2%148.79.9%
49GBBGlobal AviationT 4FSCME&A2.3%4.513.5%
50TVFTransavia FranceT 2LCCEurope2.3%25.416.4%
51FINFinnairT 2FSCEurope2.3%39.916.3%
52KNEFlynasT 2LCCME&A2.3%29.421.5%
53CTNCroatia AirlinesT 3FSCEurope2.3%5.025.9%
54LOTLOT Polish AirlinesT 2FSCEurope2.4%25.421.9%
55KLCKLM CityhopperT 4LCCEurope2.5%0.914.6%
56CFGCondorT 2FSCEurope2.5%17.123.3%
57ESREastar JetT 4LCCAPAC2.6%12.018.6%
58LNKSouth African AirlinkT 2LCCME&A2.6%37.221.3%
59AYNFlyArystanT 3LCCAPAC2.6%15.09.9%
60TAMLATAM BrasilT 1FSCLATAM2.6%107.518.9%
61JNAJin AirT 3LCCAPAC2.7%19.827.9%
62TOMTUI Airways T 2LCCEurope2.7%28.815.7%
63NOZNorwegian Air ShuttleT 2FSCEurope2.7%26.315.0%
64GLOGol Transportes AereosT 1LCCLATAM2.7%84.017.0%
65CGNAir ChanganT 3LCCAPAC2.8%6.08.9%
66EFWBA Euroflyer dbaT 4FSCEurope2.8%6.614.9%
67BAWBritish AirwaysT 1FSCEurope2.8%98.816.8%
68JJPJetstar JapanT 3LCCAPAC2.8%11.418.1%
69MBUMarabu AirlinesT 4LCCEurope2.8%2.619.2%
70CFEBA CityFlyerT 3FSCEurope2.8%5.612.7%
71BKPBangkokT 3FSCAPAC2.9%14.420.5%
72AHYAzerbaijan AirlinesT 4FSCME&A2.9%10.811.6%
73CBJBeijing Capital AirlinesT 1LCCAPAC2.9%31.517.0%
74VLGVueling AirlinesT 2LCCEurope2.9%71.214.6%
75ORCOriental Air BridgeT 4LCCAPAC2.9%4.711.5%
76EWGEurowingsT 2LCCEurope3.0%38.024.0%
77SEHSky ExpressT 4LCCEurope3.0%19.318.4%
78CAICorendon AirlinesT 4FSCEurope3.0%3.515.4%
79UTYAlliance AirlinesT 2LCCAPAC3.0%6.010.3%
80BCYCityjetT 3LCCEurope3.1%12.613.5%
81ADYAir ArabiaT 4FSCME&A3.1%10.618.3%
82APJPeach AirlinesT 4LCCAPAC3.1%22.816.1%
83QDAQingdao AirlinesT 3LCCAPAC3.1%13.611.4%
84IBEIberiaT 1FSCEurope3.2%56.017.4%
85TRATransaviaT 2LCCEurope3.2%15.419.8%
86OMSSalamAirT 4FSCME&A3.3%15.016.7%
87EZYeasyJetT 1LCCEurope3.3%184.816.0%
88TVSSmartwingsT 4LCCEurope3.3%10.021.8%
89NSZNorwegian Air SwedenT 3LCCEurope3.4%15.017.6%
90AMUAir MacauT 4LCCAPAC3.4%10.223.0%
91ETDEtihad AirwaysT 2FSCME&A3.5%67.720.4%
92QTRQatar AirwaysT 1FSCME&A3.5%163.317.8%
93SKUSky AirlinesT 3LCCLATAM3.5%22.814.1%
94OCNDiscoverT 4FSCEurope3.6%6.027.1%
95KNAKunming AirlinesT 4LCCAPAC3.6%29.110.1%
96EXSJet2.comT 2LCCEurope3.6%36.521.7%
97CTVCitilink IndonesiaT 3LCCAPAC3.7%34.123.9%
98SBIS7 AirlinesT 2FSCEurope3.8%39.515.9%
99CUAChina United AirlinesT 2LCCAPAC3.8%14.617.1%
100DWIArajet SAT 4LCCLATAM3.9%12.112.3%
101DKHJuneyao AirlinesT 2LCCAPAC3.9%86.513.4%
102AZUAzul Brazilian AirlinesT 1FSCLATAM3.9%100.415.3%
103SVASaudiaT 1FSCME&A3.9%134.915.9%
104CBGGX AirlinesT 3LCCEurope3.9%17.512.4%
105MMAMAIT 4FSCAPAC3.9%10.622.9%
106ASLAir SerbiaT 3FSCEurope3.9%14.225.0%
107ETHEthiopian AirlinesT 2FSCME&A3.9%88.428.6%
108THAThai AirwaysT 2LCCAPAC4.0%56.332.5%
109MAUAir MauritiusT 4FSCME&A4.0%5.727.2%
110RYRRyanairT 1LCCEurope4.0%418.520.7%
111CXAXiamenAirT 1LCCAPAC4.0%111.314.8%
112GIAGaruda IndonesiaT 2FSCAPAC4.0%43.324.1%
113CESChina EasternT 1LCCAPAC4.0%382.214.4%
114OVAAir Europa ExpressT 4LCCEurope4.1%6.727.8%
115CDCZhejiang LoongT 2LCCAPAC4.1%42.912.2%
116SIASingapore AirlinesT 1FSCAPAC4.2%103.626.9%
117HBHHebei AirlinesT 4LCCAPAC4.2%19.017.0%
118FZAFuzhou AirlinesT 4LCCAPAC4.2%8.917.2%
119CCDDalian AirlinesT 3FSCAPAC4.2%10.014.8%
120RYSBuzzT 2LCCEurope4.3%53.819.0%
121HALHawaiian AirlinesT 1FSCNorth America4.3%52.617.0%
122CSHShanghai AirlinesT 1FSCAPAC4.3%53.619.6%
123UZBUzbekistan AirwaysT 3FSCME&A4.3%22.525.0%
124UAEEmiratesT 1FSCME&A4.4%196.125.0%
125RAMRoyal Air MarocT 3FSCME&A4.4%47.031.5%
126AEEAegean AirlinesT 2FSCEurope4.4%50.825.2%
127ROTTAROMT 3FSCEurope4.4%12.816.0%
128CGZColorful GuizhouT 3LCCAPAC4.4%12.913.7%
129SDMRossiya AirlinesT 3LCCEurope4.4%46.817.7%
130ELYEl AlT 3FSCME&A4.4%22.024.6%
131PGTPegasus AirlinesT 1LCCEurope4.5%147.622.6%
132KZRAir AstanaT 3FSCME&A4.5%18.923.5%
133AEAAir EuropaT 3FSCEurope4.5%29.620.3%
134KLMKLMT 1FSCEurope4.6%286.721.1%
135TSCAir TransatT 3FSCNorth America4.6%18.822.7%
136RWDRwandAirT 4FSCME&A4.7%6.620.5%
137SAASouth African AirwaysT 4FSCME&A4.8%6.427.2%
138EVAEVA AirwaysT 2LCCAPAC4.8%69.825.5%
139SCXSun Country AirlinesT 3LCCNorth America4.8%35.910.7%
140VIRVirgin AtlanticT 3FSCEurope4.8%22.515.6%
141CJXJiangxiT 4LCCAPAC4.8%14.511.2%
142LANLATAMT 1FSCLATAM4.8%150.816.5%
143MWGMASwingsT 4LCCAPAC4.9%16.611.7%
144GFAGulf AirT 4FSCME&A4.9%24.521.4%
145BAVBamboo AirwaysT 4FSCAPAC5.0%6.516.3%
146FDBFlyDubaiT 2LCCME&A5.0%78.925.3%
147CHHHainan AirlinesT 1FSCAPAC5.0%176.612.8%
148RLHRuiliT 3LCCAPAC5.0%12.718.2%
149ASAAlaska AirlinesT 1FSCNorth America5.0%138.817.2%
150CEBCebu PacificT 2LCCAPAC5.1%98.628.7%
151AURAurigny Air Services Ltd.T 4FSCEurope5.1%9.423.2%
152VTAAir TahitiT 4FSCAPAC5.1%11.930.5%
153KEMCemAirT 4LCCME&A5.1%2.727.0%
154CQHSpring AirlinesT 2LCCAPAC5.2%113.612.9%
155CDGShandong AirlinesT 1LCCAPAC5.4%121.513.9%
156PALPhilippine Air LinesT 3LCCAPAC5.5%31.817.3%
157IRAIranAIRT 4FSCME&A5.5%8.015.9%
158CPACathay PacificT 1FSCAPAC5.5%155.220.1%
159LKELucky AirT 3LCCAPAC5.5%53.812.9%
160HOPHOP!T 2LCCEurope5.6%57.821.9%
161TGWScootT 2LCCAPAC5.7%63.931.2%
162VOZVirgin AustraliaT 2FSCAPAC5.7%81.429.4%
163AVAAviancaT 1LCCLATAM5.8%235.318.0%
164OALOlympic AirT 4LCCEurope5.8%20.423.4%
165VXPAveloT 4LCCNorth America5.8%15.415.7%
166BELBrussels AirlinesT 2FSCEurope5.9%51.823.8%
167LGLLuxairT 4LCCEurope5.9%8.333.7%
168MASMalaysia AirlinesT 2FSCAPAC5.9%75.635.2%
169CSCSichuan AirlinesT 1LCCAPAC5.9%165.916.2%
170CHBWest AirT 4LCCAPAC5.9%63.216.6%
171TBATibet AirlinesT 3LCCAPAC6.1%18.920.7%
172QFAQantasT 1FSCAPAC6.1%173.426.3%
173OKAOkay AirwaysT 3LCCAPAC6.2%21.919.8%
174CCAAir ChinaT 1FSCAPAC6.2%508.816.4%
175AFLAeroflotT 2FSCEurope6.2%108.320.9%
176JYH9 AirT 3LCCAPAC6.3%39.215.9%
177CSNChina Southern AirlinesT 1FSCAPAC6.3%614.113.7%
178ANZAir New ZealandT 1FSCAPAC6.3%110.022.4%
179MXYBreeze AirwaysT 3LCCNorth America6.4%50.415.5%
180QXEHorizonT 3LCCNorth America6.4%34.017.5%
181PDTPiedmont AirlinesT 4FSCNorth America6.4%32.813.5%
182JATJetSMARTT 3LCCLATAM6.4%79.622.2%
183MDAMandarinT 3FSCAPAC6.5%27.428.5%
184AICAir IndiaT 2FSCAPAC6.5%222.532.3%
185VREAir Cote D'IvoireT 4FSCME&A6.5%4.530.8%
186FLEFlairT 4LCCNorth America6.5%17.722.5%
187WJAWestJetT 2LCCNorth America6.7%108.222.1%
188VSVSCAT AirlinesT 3LCCAPAC6.8%20.339.4%
189FJIFiji AirwaysT 3LCCAPAC6.8%7.028.2%
190NWSNordwindT 4FSCEurope6.8%20.213.9%
191UBGUS-Bangla AirlinesT 4LCCME&A6.8%16.832.3%
192SATSATA Air AcoresT 4FSCEurope6.9%11.124.9%
193YZRSuparnaT 4FSCAPAC7.1%16.617.5%
194IRMMahan AirT 4FSCME&A7.1%21.510.9%
195BHSBahamasairT 4FSCNorth America7.1%6.828.8%
196JACJapan Air CommuterT 3LCCAPAC7.2%37.824.1%
197BBCBiman BangladeshT 4FSCAPAC7.2%30.625.3%
198SKKASKY AirlinesT 4FSCME&A7.2%14.728.4%
199EPADonghai AirlinesT 4LCCAPAC7.3%34.724.8%
200QLKQantasLinkT 2LCCAPAC7.3%124.724.6%
201AXBAir India ExpressT 2LCCAPAC7.3%164.729.8%
202ASHMesaT 2FSCNorth America7.5%76.716.9%
203LOGLoganairT 3FSCEurope7.5%35.123.7%
204TTWTigerair TaiwanT 4FSCAPAC7.7%19.032.5%
205SWASouthwestT 1LCCNorth America7.7%1171.322.1%
206BWACaribbean AirlinesT 4FSCNorth America7.8%19.923.4%
207AKJAkasa AirT 4LCCAPAC7.8%76.722.1%
208ABYAir ArabiaT 2LCCME&A7.8%82.624.4%
209AAYAllegiant AirT 2LCCNorth America8.0%130.920.6%
210CSZShenzhen AirlinesT 1LCCAPAC8.2%215.024.0%
211VIVVivaAerobusT 2LCCLATAM8.3%189.027.9%
212DALDeltaT 1FSCNorth America8.3%1158.719.4%
213IGOIndiGOT 1LCCAPAC8.3%744.831.2%
214VOIVolarisT 1LCCLATAM8.5%212.523.9%
215CALChina AirlinesT 3FSCAPAC8.7%108.929.6%
216AERAer LingusT 3FSCEurope8.8%15.732.4%
217PCOPacific Coastal AirlinesT 3LCCNorth America8.9%18.723.6%
218AFRAir FranceT 1FSCEurope8.9%315.530.0%
219LAOLao AirlinesT 4FSCAPAC9.1%12.235.5%
220OMAOman AirT 3FSCME&A9.2%46.424.7%
221TWBT'way AirT 4FSCAPAC9.3%81.225.2%
222TAPTAP Air PortugalT 2LCCEurope9.4%119.842.5%
223GAPPAL ExpressT 3LCCAPAC9.4%78.020.1%
224WENWestJet EncoreT 4LCCNorth America9.5%71.524.8%
225RXARegional Express AirlinesT 3FSCAPAC9.7%48.942.0%
226GCRTianjin AirlinesT 2FSCAPAC9.7%153.518.9%
227ENYEnvoy AirT 3FSCNorth America9.7%159.219.6%
228UALUnitedT 1FSCNorth America9.8%1240.722.4%
229UEAChengdu AirlinesT 2LCCAPAC10.2%111.823.7%
230AALAmerican AirlinesT 1FSCNorth America10.4%1472.123.6%
231HVNVietnam AirlinesT 2LCCAPAC10.4%222.536.8%
232VJCVietJet AirT 1LCCAPAC10.4%242.042.1%
233NKSSpiritT 1LCCNorth America10.5%226.521.7%
234ACAAir CanadaT 2FSCNorth America10.5%262.728.2%
235BBGBluebird AirwaysT 4LCCME&A10.6%6.721.7%
236PVLPAL AirlinesT 2LCCAPAC10.7%49.924.0%
237PGAPortugaliaT 3LCCEurope10.9%26.243.6%
238JSTJetstarT 2LCCAPAC10.9%217.634.3%
239POEPorterT 3LCCNorth America11.0%72.932.4%
240FFTFrontierT 2LCCNorth America11.1%130.023.4%
241ROUAir Canada RougeT 3LCCNorth America11.2%23.925.7%
242MXDMalindo AirT 3LCCAPAC11.3%35.943.9%
243ALKSriLankan AirlinesT 3FSCAPAC11.6%30.141.9%
244JZAJazzT 2LCCNorth America11.9%51.928.0%
245VTEContour AirlinesT 3FSCNorth America12.1%64.022.5%
246JBUJetBlueT 1LCCNorth America12.4%384.025.7%
247MSREgyptairT 2LCCME&A12.4%156.639.3%
248DAHAir AlgerieT 3FSCME&A12.6%134.437.3%
249NBTNorse Atlantic AirwaysT 4LCCEurope13.1%3.836.4%
250JZRJazeera AirwaysT 3LCCME&A13.1%56.240.7%
251JIAPSA AirlinesT 2FSCNorth America13.6%160.526.5%
252CUHUrumqi AirT 4LCCAPAC13.7%31.822.1%
253HXAChina Express AirlinesT 2LCCAPAC14.4%196.828.7%
254EDVEndeavor AirT 2FSCNorth America14.7%184.425.7%
255SDGStarAirT 4FSCAPAC14.8%20.138.0%
256MSCAir CairoT 3LCCME&A14.8%62.035.5%
257KQAKenya AirwaysT 3FSCME&A14.9%72.933.4%
258KACKuwait AirwaysT 3FSCME&A15.0%80.836.0%
259AXMAirAsiaT 1LCCAPAC15.4%768.445.8%
260ARGAerolineas ArgentinasT 2FSCLATAM15.6%194.335.9%
261TLMThai Lion AirT 4LCCAPAC15.8%122.654.5%
262TVJThai Vietjet AirT 2LCCAPAC16.8%72.547.4%
263DTATAAG Angola AirlinesT 4FSCME&A17.6%35.630.1%
264BOVBoa BolivianaT 3FSCLATAM18.1%28.236.3%
265ACNAzul ConectaT 4LCCLATAM18.3%30.830.0%
266FBZFlybondiT 4LCCLATAM18.9%63.435.4%
267BTKBatik AirT 2FSCAPAC19.2%184.238.7%
268WONWings AbadiT 3LCCAPAC20.4%31.139.4%
269NTHHokkaido Air SystemT 4FSCAPAC20.8%9.031.5%
270AIEAir InuitT 3LCCNorth America21.2%103.337.1%
271SJVSuper Air JetT 3LCCAPAC22.5%247.145.7%
272SEJSpiceJetT 2LCCAPAC25.4%199.448.3%
273IWYInterCaribbean AirwaysT 4LCCNorth America25.4%27.648.0%
274PIAPakistan International AirlinesT 3FSCAPAC26.0%104.744.3%
275TARTunis AirT 4LCCME&A32.4%61.060.5%
276LNILion AirT 2LCCAPAC37.2%479.052.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

In November 2025, APAC air travel was hit hard: the urgent global recall of Airbus A320 jets triggered widespread cancellations — from ~90 flights at Jetstar to mass delays at major carriers — while airlines scrambled to implement safety updates. In India, IndiGo's heavy dependence on A320s made it especially vulnerable, resulting in airports packed with delayed or cancelled domestic flights. Even though overall passenger volumes in the region dropped by about 6%, almost every delay and cancellation metric rose, disrupting an estimated 1.2 million more passengers than in October. The disruptions disproportionally affected high-capacity carriers reliant on affected fleets.

109 Airlines | 67 LCC | 42 FSC

23.4%
Avg Total Disruption
39.5%
% Global Disruption
6.9%
Average ImPax
9.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"First time flying with [AIRLINE] and I didn't disappoint. Called the airline to help check in, waited 2 mins, got a bassinet for our baby, they were extremely helpful and caring. The staff was amazing, the accommodations were incredible, seats and food great. After flying [AIRLINE] and [AIRLINE] and [AIRLINE] my whole life I will never not use [AIRLINE]. Don't have one bad thing to say about it. Not one rude, angry or bitter staff member. Everyone using the airline was amazing. I can't get over how great this experience was. And I'm not one to make reviews but had to"

[Tier 2, FSC]

"Terrible. Constantly canceling flights. Shouldn't be allowed to operate with such a poor level of running flights. Not the first time I have had a flight cancelled with them. The first time they re-routed me though [CITY] making the trip much much longer. I should have never booked with them again."

[Tier 2, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.20.1%
2SFJStarFlyerT 3FSCAPAC0.1%0.44.0%
3JTAJapan Trans AirT 3LCCAPAC0.5%1.716.9%
4SJXStarLuxT 4FSCAPAC1.0%4.216.1%
5HKEHong Kong Express AirwaysT 4FSCAPAC1.1%6.211.4%
6SKYSkymarkT 3LCCAPAC1.2%7.415.4%
7FDAFuji DreamT 3LCCAPAC1.2%3.84.5%
8KALKorean AirT 1FSCAPAC1.5%37.613.5%
9JALJapan AirlinesT 1FSCAPAC1.5%57.617.2%
10AKXANA WingsT 2FSCAPAC1.5%24.315.4%
11SNJSolaseed AirT 3FSCAPAC1.6%2.712.5%
12JJAJeju AirT 3LCCAPAC1.6%14.317.0%
13ANAAll NipponT 1FSCAPAC1.9%63.817.5%
14AARAsianaT 2FSCAPAC2.0%7.920.2%
15THDThai SmileT 4LCCAPAC2.0%0.729.3%
16CRKHong Kong AirlinesT 4FSCAPAC2.0%8.621.4%
17ESREastar JetT 4LCCAPAC2.6%12.018.6%
18AYNFlyArystanT 3LCCAPAC2.6%15.09.9%
19JNAJin AirT 3LCCAPAC2.7%19.827.9%
20CGNAir ChanganT 3LCCAPAC2.8%6.08.9%
21JJPJetstar JapanT 3LCCAPAC2.8%11.418.1%
22BKPBangkokT 3FSCAPAC2.9%14.420.5%
23CBJBeijing Capital AirlinesT 1LCCAPAC2.9%31.517.0%
24ORCOriental Air BridgeT 4LCCAPAC2.9%4.711.5%
25UTYAlliance AirlinesT 2LCCAPAC3.0%6.010.3%
26APJPeach AirlinesT 4LCCAPAC3.1%22.816.1%
27QDAQingdao AirlinesT 3LCCAPAC3.1%13.611.4%
28AMUAir MacauT 4LCCAPAC3.4%10.223.0%
29KNAKunming AirlinesT 4LCCAPAC3.6%29.110.1%
30CTVCitilink IndonesiaT 3LCCAPAC3.7%34.123.9%
31CUAChina United AirlinesT 2LCCAPAC3.8%14.617.1%
32DKHJuneyao AirlinesT 2LCCAPAC3.9%86.513.4%
33MMAMAIT 4FSCAPAC3.9%10.622.9%
34THAThai AirwaysT 2LCCAPAC4.0%56.332.5%
35CXAXiamenAirT 1LCCAPAC4.0%111.314.8%
36GIAGaruda IndonesiaT 2FSCAPAC4.0%43.324.1%
37CESChina EasternT 1LCCAPAC4.0%382.214.4%
38CDCZhejiang LoongT 2LCCAPAC4.1%42.912.2%
39SIASingapore AirlinesT 1FSCAPAC4.2%103.626.9%
40HBHHebei AirlinesT 4LCCAPAC4.2%19.017.0%
41FZAFuzhou AirlinesT 4LCCAPAC4.2%8.917.2%
42CCDDalian AirlinesT 3FSCAPAC4.2%10.014.8%
43CSHShanghai AirlinesT 1FSCAPAC4.3%53.619.6%
44CGZColorful GuizhouT 3LCCAPAC4.4%12.913.7%
45EVAEVA AirwaysT 2LCCAPAC4.8%69.825.5%
46CJXJiangxiT 4LCCAPAC4.8%14.511.2%
47MWGMASwingsT 4LCCAPAC4.9%16.611.7%
48BAVBamboo AirwaysT 4FSCAPAC5.0%6.516.3%
49CHHHainan AirlinesT 1FSCAPAC5.0%176.612.8%
50RLHRuiliT 3LCCAPAC5.0%12.718.2%
51CEBCebu PacificT 2LCCAPAC5.1%98.628.7%
52VTAAir TahitiT 4FSCAPAC5.1%11.930.5%
53CQHSpring AirlinesT 2LCCAPAC5.2%113.612.9%
54CDGShandong AirlinesT 1LCCAPAC5.4%121.513.9%
55PALPhilippine Air LinesT 3LCCAPAC5.5%31.817.3%
56CPACathay PacificT 1FSCAPAC5.5%155.220.1%
57LKELucky AirT 3LCCAPAC5.5%53.812.9%
58TGWScootT 2LCCAPAC5.7%63.931.2%
59VOZVirgin AustraliaT 2FSCAPAC5.7%81.429.4%
60MASMalaysia AirlinesT 2FSCAPAC5.9%75.635.2%
61CSCSichuan AirlinesT 1LCCAPAC5.9%165.916.2%
62CHBWest AirT 4LCCAPAC5.9%63.216.6%
63TBATibet AirlinesT 3LCCAPAC6.1%18.920.7%
64QFAQantasT 1FSCAPAC6.1%173.426.3%
65OKAOkay AirwaysT 3LCCAPAC6.2%21.919.8%
66CCAAir ChinaT 1FSCAPAC6.2%508.816.4%
67JYH9 AirT 3LCCAPAC6.3%39.215.9%
68CSNChina Southern AirlinesT 1FSCAPAC6.3%614.113.7%
69ANZAir New ZealandT 1FSCAPAC6.3%110.022.4%
70MDAMandarinT 3FSCAPAC6.5%27.428.5%
71AICAir IndiaT 2FSCAPAC6.5%222.532.3%
72VSVSCAT AirlinesT 3LCCAPAC6.8%20.339.4%
73FJIFiji AirwaysT 3LCCAPAC6.8%7.028.2%
74YZRSuparnaT 4FSCAPAC7.1%16.617.5%
75JACJapan Air CommuterT 3LCCAPAC7.2%37.824.1%
76BBCBiman BangladeshT 4FSCAPAC7.2%30.625.3%
77EPADonghai AirlinesT 4LCCAPAC7.3%34.724.8%
78QLKQantasLinkT 2LCCAPAC7.3%124.724.6%
79AXBAir India ExpressT 2LCCAPAC7.3%164.729.8%
80TTWTigerair TaiwanT 4FSCAPAC7.7%19.032.5%
81AKJAkasa AirT 4LCCAPAC7.8%76.722.1%
82CSZShenzhen AirlinesT 1LCCAPAC8.2%215.024.0%
83IGOIndiGOT 1LCCAPAC8.3%744.831.2%
84CALChina AirlinesT 3FSCAPAC8.7%108.929.6%
85LAOLao AirlinesT 4FSCAPAC9.1%12.235.5%
86TWBT'way AirT 4FSCAPAC9.3%81.225.2%
87GAPPAL ExpressT 3LCCAPAC9.4%78.020.1%
88RXARegional Express AirlinesT 3FSCAPAC9.7%48.942.0%
89GCRTianjin AirlinesT 2FSCAPAC9.7%153.518.9%
90UEAChengdu AirlinesT 2LCCAPAC10.2%111.823.7%
91HVNVietnam AirlinesT 2LCCAPAC10.4%222.536.8%
92VJCVietJet AirT 1LCCAPAC10.4%242.042.1%
93PVLPAL AirlinesT 2LCCAPAC10.7%49.924.0%
94JSTJetstarT 2LCCAPAC10.9%217.634.3%
95MXDMalindo AirT 3LCCAPAC11.3%35.943.9%
96ALKSriLankan AirlinesT 3FSCAPAC11.6%30.141.9%
97CUHUrumqi AirT 4LCCAPAC13.7%31.822.1%
98HXAChina Express AirlinesT 2LCCAPAC14.4%196.828.7%
99SDGStarAirT 4FSCAPAC14.8%20.138.0%
100AXMAirAsiaT 1LCCAPAC15.4%768.445.8%
101TLMThai Lion AirT 4LCCAPAC15.8%122.654.5%
102TVJThai Vietjet AirT 2LCCAPAC16.8%72.547.4%
103BTKBatik AirT 2FSCAPAC19.2%184.238.7%
104WONWings AbadiT 3LCCAPAC20.4%31.139.4%
105NTHHokkaido Air SystemT 4FSCAPAC20.8%9.031.5%
106SJVSuper Air JetT 3LCCAPAC22.5%247.145.7%
107SEJSpiceJetT 2LCCAPAC25.4%199.448.3%
108PIAPakistan International AirlinesT 3FSCAPAC26.0%104.744.3%
109LNILion AirT 2LCCAPAC37.2%479.052.2%
Region

Europe

In November 2025, Europe's aviation sector was jolted by a sweeping recall of A320-family jets, forcing major airlines to scramble for software updates and triggering widespread delays and cancellations. Carriers including Air France, Lufthansa, KLM, Swiss and others reported dozens of disrupted flights across key hubs — from London and Amsterdam to Paris, Frankfurt and Rome. Although European flight trends usually see a downturn in November, this month's turmoil still created significant disruption. As a result, the number of disrupted passengers dropped by roughly 2.5 million compared to October 2025, underscoring a contraction in traffic even as operational volatility remained high.

75 Airlines | 34 LCC | 41 FSC

18.9%
Avg Total Disruption
18.9%
% Global Disruption
3.6%
Average ImPax
3.4m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Just wanted to say thanks to [AIRLINE]. Travelled with them more times than I can count. On this occasion my brand new suitcase was damaged beyond repair & today I received a replacement suitcase. I will continue using [AIRLINE] on this basis as I think this is excellent customer service. Yes, we've all had delays, but in the main, it's not their fault. Low cost airlines get a lot of bad press, so giving a bit of positive feedback!"

[Tier 1, LCC]

"We flew to [CITY] with this shower for a short break. Normally, I would never use [AIRLINE] following a five hour delay the last time I flew with them but the only other flight to [CITY] was at 6.00am which would have been exhausting. I have to say that I have never been so cramped on an aircraft. The seat width was so narrow that I had to sit at an angle and the leg room was negligible. Added to this, yet another delay, on this occasion for 3 hours. The flight attendants were either clueless, indifferent or both and one's grasp of English was so poor that I felt it posed a safety risk. Needless to say my future preference will be to stay at home if [AIRLINE] is the only option. Fortunately we flew back with [AIRLINE] so we didn't have to endure the same hell on the return journey."

[Tier 1, FSC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1BCIBlue IslandsT 4FSCEurope0.3%0.14.5%
2ARTSmart LynxT 3LCCEurope0.4%0.14.8%
3AEZAeroitaliaT 4LCCEurope0.5%2.75.0%
4CCMAir CorsicaT 3FSCEurope0.7%1.313.0%
5ITYITA AirwaysT 2FSCEurope0.9%10.911.5%
6NAYNaysa Air ServicesT 4FSCEurope1.0%2.016.0%
7AUAAustrian AirlinesT 2FSCEurope1.2%15.214.6%
8CLHLufthansa CitylineT 2FSCEurope1.3%7.616.5%
9BRXBraathens Regional AirwaysT 3FSCEurope1.3%7.87.1%
10SZSScandinavian Airlines ConnectT 3LCCEurope1.4%9.96.6%
11OAWHelveticT 4LCCEurope1.5%2.516.7%
12TKJAjetT 3LCCEurope1.6%14.48.3%
13ICEIcelandairT 3FSCEurope1.7%6.713.2%
14VOEVoloteaT 2LCCEurope1.8%8.310.9%
15BTIairBalticT 4FSCEurope1.8%13.417.8%
16SASSAST 2FSCEurope1.8%49.110.6%
17IBSIberia ExpressT 4LCCEurope1.8%7.620.4%
18SWRSwissT 2FSCEurope1.9%23.719.0%
19LHXLufthansa City AirlinesT 4FSCEurope1.9%5.031.4%
20THYTurkish AirlinesT 1FSCEurope2.0%178.814.4%
21SXSSun ExpressT 3LCCEurope2.1%21.812.7%
22EINAer LingusT 2FSCEurope2.1%18.214.8%
23DLHLufthansaT 1FSCEurope2.2%103.320.9%
24WZZWizz AirT 1LCCEurope2.2%148.79.9%
25TVFTransavia FranceT 2LCCEurope2.3%25.416.4%
26FINFinnairT 2FSCEurope2.3%39.916.3%
27CTNCroatia AirlinesT 3FSCEurope2.3%5.025.9%
28LOTLOT Polish AirlinesT 2FSCEurope2.4%25.421.9%
29KLCKLM CityhopperT 4LCCEurope2.5%0.914.6%
30CFGCondorT 2FSCEurope2.5%17.123.3%
31TOMTUI Airways T 2LCCEurope2.7%28.815.7%
32NOZNorwegian Air ShuttleT 2FSCEurope2.7%26.315.0%
33EFWBA Euroflyer dbaT 4FSCEurope2.8%6.614.9%
34BAWBritish AirwaysT 1FSCEurope2.8%98.816.8%
35MBUMarabu AirlinesT 4LCCEurope2.8%2.619.2%
36CFEBA CityFlyerT 3FSCEurope2.8%5.612.7%
37VLGVueling AirlinesT 2LCCEurope2.9%71.214.6%
38EWGEurowingsT 2LCCEurope3.0%38.024.0%
39SEHSky ExpressT 4LCCEurope3.0%19.318.4%
40CAICorendon AirlinesT 4FSCEurope3.0%3.515.4%
41BCYCityjetT 3LCCEurope3.1%12.613.5%
42IBEIberiaT 1FSCEurope3.2%56.017.4%
43TRATransaviaT 2LCCEurope3.2%15.419.8%
44EZYeasyJetT 1LCCEurope3.3%184.816.0%
45TVSSmartwingsT 4LCCEurope3.3%10.021.8%
46NSZNorwegian Air SwedenT 3LCCEurope3.4%15.017.6%
47OCNDiscoverT 4FSCEurope3.6%6.027.1%
48EXSJet2.comT 2LCCEurope3.6%36.521.7%
49SBIS7 AirlinesT 2FSCEurope3.8%39.515.9%
50CBGGX AirlinesT 3LCCEurope3.9%17.512.4%
51ASLAir SerbiaT 3FSCEurope3.9%14.225.0%
52RYRRyanairT 1LCCEurope4.0%418.520.7%
53OVAAir Europa ExpressT 4LCCEurope4.1%6.727.8%
54RYSBuzzT 2LCCEurope4.3%53.819.0%
55AEEAegean AirlinesT 2FSCEurope4.4%50.825.2%
56ROTTAROMT 3FSCEurope4.4%12.816.0%
57SDMRossiya AirlinesT 3LCCEurope4.4%46.817.7%
58PGTPegasus AirlinesT 1LCCEurope4.5%147.622.6%
59AEAAir EuropaT 3FSCEurope4.5%29.620.3%
60KLMKLMT 1FSCEurope4.6%286.721.1%
61VIRVirgin AtlanticT 3FSCEurope4.8%22.515.6%
62AURAurigny Air Services Ltd.T 4FSCEurope5.1%9.423.2%
63HOPHOP!T 2LCCEurope5.6%57.821.9%
64OALOlympic AirT 4LCCEurope5.8%20.423.4%
65BELBrussels AirlinesT 2FSCEurope5.9%51.823.8%
66LGLLuxairT 4LCCEurope5.9%8.333.7%
67AFLAeroflotT 2FSCEurope6.2%108.320.9%
68NWSNordwindT 4FSCEurope6.8%20.213.9%
69SATSATA Air AcoresT 4FSCEurope6.9%11.124.9%
70LOGLoganairT 3FSCEurope7.5%35.123.7%
71AERAer LingusT 3FSCEurope8.8%15.732.4%
72AFRAir FranceT 1FSCEurope8.9%315.530.0%
73TAPTAP Air PortugalT 2LCCEurope9.4%119.842.5%
74PGAPortugaliaT 3LCCEurope10.9%26.243.6%
75NBTNorse Atlantic AirwaysT 4LCCEurope13.1%3.836.4%
Region

North America

In November 2025, North American air travel faced a wave of disruption. The federal government shutdown forced the FAA to impose up to a 10% cut in flights at major U.S. airports, triggering nationwide cancellations and delays. Thousands of flights were cancelled and delayed, with major carriers forced to reschedule or cancel services. On top of that, a winter snowstorm over the busy holiday-weekend added fresh disruption at hubs like Chicago. Although overall flight volumes dropped by more than 10%, every delay and cancellation metric rose, ultimately affecting approximately 1.2 million more passengers than in October — underscoring how fewer flights did not translate to fewer disrupted travellers.

36 Airlines | 18 LCC | 18 FSC

22.2%
Avg Total Disruption
26.1%
% Global Disruption
8.9%
Average ImPax
7.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I hadn't flown [AIRLINE] in a while, as the last few times I did my experience mirrored many of the negative reviews posted here. This time, however, I saw some changes that will make me reconsider my thoughts about flying [AIRLINE]. Granted, I was in first class, which usually guarantees a better flight experience, but the boarding process seemed to go much faster than other airlines, and the flight attendants and pilots were super communicative on the PA system throughout the flight.I was particularly impressed with [NAME], a flight attendant who went above and beyond to make sure her passengers were happy and comfortable. She was a great representative for [AIRLINE]! I recognize that sitting at the front of the plane is inherently more comfortable, usually with better service and amenities. But I had a friend flying back in economy and she said afterwards that the experience was generally positive and comfortable."

[Tier 1, FSC]

"Worst airline ever flown. Customer service is horrible. The seat room was horrible. They are worse than [AIRLINE] used to be where they nickel and dime you for everything including you have to pay for a carry on. Before you can even get your tickets that you paid for to fly you have to save on file a credit card for them to hit for anything and everything in their 100+ pages of terms and conditions. Just don't fly with them and let them continue to go out of business. That's what is great about capitalism, they won't be around for long thank god."

[Tier 1, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America0.7%0.216.9%
2AMXAeroMexicoT 2FSCNorth America1.2%19.77.5%
3SLIAeroMéxico ConnectT 3FSCNorth America1.8%12.010.0%
4HALHawaiian AirlinesT 1FSCNorth America4.3%52.617.0%
5TSCAir TransatT 3FSCNorth America4.6%18.822.7%
6SCXSun Country AirlinesT 3LCCNorth America4.8%35.910.7%
7ASAAlaska AirlinesT 1FSCNorth America5.0%138.817.2%
8VXPAveloT 4LCCNorth America5.8%15.415.7%
9MXYBreeze AirwaysT 3LCCNorth America6.4%50.415.5%
10QXEHorizonT 3LCCNorth America6.4%34.017.5%
11PDTPiedmont AirlinesT 4FSCNorth America6.4%32.813.5%
12FLEFlairT 4LCCNorth America6.5%17.722.5%
13WJAWestJetT 2LCCNorth America6.7%108.222.1%
14BHSBahamasairT 4FSCNorth America7.1%6.828.8%
15ASHMesaT 2FSCNorth America7.5%76.716.9%
16SWASouthwestT 1LCCNorth America7.7%1171.322.1%
17BWACaribbean AirlinesT 4FSCNorth America7.8%19.923.4%
18AAYAllegiant AirT 2LCCNorth America8.0%130.920.6%
19DALDeltaT 1FSCNorth America8.3%1158.719.4%
20PCOPacific Coastal AirlinesT 3LCCNorth America8.9%18.723.6%
21WENWestJet EncoreT 4LCCNorth America9.5%71.524.8%
22ENYEnvoy AirT 3FSCNorth America9.7%159.219.6%
23UALUnitedT 1FSCNorth America9.8%1240.722.4%
24AALAmerican AirlinesT 1FSCNorth America10.4%1472.123.6%
25NKSSpiritT 1LCCNorth America10.5%226.521.7%
26ACAAir CanadaT 2FSCNorth America10.5%262.728.2%
27POEPorterT 3LCCNorth America11.0%72.932.4%
28FFTFrontierT 2LCCNorth America11.1%130.023.4%
29ROUAir Canada RougeT 3LCCNorth America11.2%23.925.7%
30JZAJazzT 2LCCNorth America11.9%51.928.0%
31VTEContour AirlinesT 3FSCNorth America12.1%64.022.5%
32JBUJetBlueT 1LCCNorth America12.4%384.025.7%
33JIAPSA AirlinesT 2FSCNorth America13.6%160.526.5%
34EDVEndeavor AirT 2FSCNorth America14.7%184.425.7%
35AIEAir InuitT 3LCCNorth America21.2%103.337.1%
36IWYInterCaribbean AirwaysT 4LCCNorth America25.4%27.648.0%
Region

Middle East and Africa

In November 2025, ME&A air travel faced rising turbulence. The global A320 software recall forced carriers to ground aircraft temporarily, disrupting flights across the Middle East and Africa. Airlines such as Flydubai, Air Arabia and Royal Jordanian cancelled or delayed dozens of flights — at major hubs including Dubai, Amman, Istanbul and Cairo — while key African gateways from Johannesburg to Dar es Salaam reported hundreds of delays. Although overall flight volumes dipped only slightly from October, every disruption metric rose by roughly 10%, reflecting both increased cancellations and delays. The regional network's fragility under fleet-wide technical pressure became starkly visible.

40 Airlines | 13 LCC | 28 FSC

24.5%
Avg Total Disruption
8.6%
% Global Disruption
6.8%
Average ImPax
1.9m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I was travelling from [CITY] to [CITY] via [CITY] with my now husband, then fiance, for our wedding trip. It was our first flight with [AIRLINE]. What a lovely experience. The check-in was smooth, weight limit generous, food quality amazing and quite tasty. The highlight of that flight were the attendants on the upper deck who were so kind to us, clicked our picture and gave us a card with wishes for our wedding. [NAME] got us nice desserts and champagne. It was a lovely gesture and meant a lot to us. The attendants deserve every bit of praise & commendation for such a thankless job!"

[Tier 1, FSC]

"Horrible experience at the [CITY] airport both going to [COUNTRY] and while coming back. The customer service is terrible and there are no charging stations in all seating areas and people were waiting in line to just have their phones charged at one place with 2 slots each phone type. We wanted to upgrade to business class and the lady near the gate said that the seats are available but won't give it to us.. what the heck was that? I didn't understand. I have travelled to 18 countries and multiple trips to [COUNTRY] but never had this kind of worst experience and service ever. In the flight, they started taking the blankets an hour before landing and headphones 45 minutes before landing. What were the crew even thinking?? Very rude hostess and didn't even offer coffee but was served to my next seat. When asked, she said she will bring it but I had to ask again after half an hour to get my coffee. Overall, the worst experience ever!!! I will NEVER travel with [AIRLINE] again ever."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.1%0.24.5%
2FADFlyadealT 3LCCME&A1.5%14.314.6%
3IAWIraqi AirwaysT 4FSCME&A1.8%4.211.5%
4RJARoyal JordanianT 3FSCME&A2.2%9.76.4%
5GBBGlobal AviationT 4FSCME&A2.3%4.513.5%
6KNEFlynasT 2LCCME&A2.3%29.421.5%
7LNKSouth African AirlinkT 2LCCME&A2.6%37.221.3%
8AHYAzerbaijan AirlinesT 4FSCME&A2.9%10.811.6%
9ADYAir ArabiaT 4FSCME&A3.1%10.618.3%
10OMSSalamAirT 4FSCME&A3.3%15.016.7%
11ETDEtihad AirwaysT 2FSCME&A3.5%67.720.4%
12QTRQatar AirwaysT 1FSCME&A3.5%163.317.8%
13SVASaudiaT 1FSCME&A3.9%134.915.9%
14ETHEthiopian AirlinesT 2FSCME&A3.9%88.428.6%
15MAUAir MauritiusT 4FSCME&A4.0%5.727.2%
16UZBUzbekistan AirwaysT 3FSCME&A4.3%22.525.0%
17UAEEmiratesT 1FSCME&A4.4%196.125.0%
18RAMRoyal Air MarocT 3FSCME&A4.4%47.031.5%
19ELYEl AlT 3FSCME&A4.4%22.024.6%
20KZRAir AstanaT 3FSCME&A4.5%18.923.5%
21RWDRwandAirT 4FSCME&A4.7%6.620.5%
22SAASouth African AirwaysT 4FSCME&A4.8%6.427.2%
23GFAGulf AirT 4FSCME&A4.9%24.521.4%
24FDBFlyDubaiT 2LCCME&A5.0%78.925.3%
25KEMCemAirT 4LCCME&A5.1%2.727.0%
26IRAIranAIRT 4FSCME&A5.5%8.015.9%
27VREAir Cote D'IvoireT 4FSCME&A6.5%4.530.8%
28UBGUS-Bangla AirlinesT 4LCCME&A6.8%16.832.3%
29IRMMahan AirT 4FSCME&A7.1%21.510.9%
30SKKASKY AirlinesT 4FSCME&A7.2%14.728.4%
31ABYAir ArabiaT 2LCCME&A7.8%82.624.4%
32OMAOman AirT 3FSCME&A9.2%46.424.7%
33BBGBluebird AirwaysT 4LCCME&A10.6%6.721.7%
34MSREgyptairT 2LCCME&A12.4%156.639.3%
35DAHAir AlgerieT 3FSCME&A12.6%134.437.3%
36JZRJazeera AirwaysT 3LCCME&A13.1%56.240.7%
37MSCAir CairoT 3LCCME&A14.8%62.035.5%
38KQAKenya AirwaysT 3FSCME&A14.9%72.933.4%
39KACKuwait AirwaysT 3FSCME&A15.0%80.836.0%
40DTATAAG Angola AirlinesT 4FSCME&A17.6%35.630.1%
41TARTunis AirT 4LCCME&A32.4%61.060.5%
Region

Latin America

In November 2025, Latin America's air travel sector experienced sharp turbulence. A pilots' strike at LATAM Airlines cancelled over 245 flights, while the global recall of Airbus A320 jets forced carriers like Avianca to ground aircraft — triggering widespread delays and cancellations across multiple countries. Medium and major disruptions surged, even though overall flight volumes remained steady month-on-month. As a result, cancellations alone spiked by around 20%, amplifying travel chaos for thousands of passengers. The ripple effects hit regional hubs from Chile to Central America, highlighting vulnerabilities in fleet-dependence and labour stability across LATAM's aviation landscape.

13 Airlines | 9 LCC | 4 FSC

22.4%
Avg Total Disruption
6.5%
% Global Disruption
8.2%
Average ImPax
1.6m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Took a number of flights with [AIRLINE] throughout [CITIES] on an organised trip and no complaints whatsoever. Flights largely on time, check in and cabin crew excellent and overall a very decent experience- would happily recommend. Had a few problems with the app, but not insurmountable."

[Tier 1, FSC]

"BEWARE - Do not book with this airline - we booked a business refundable ticket and they are refusing to refund after denying us to board with medical documentation exempting us from the yellow fever vaccination. We have a signed, stamped, medical form from our doctor and the gate agent wouldn't even look at it. The gate manager was horribly rude and refused to refund our ticket after denying us boarding hours in advance, we went to the sales desk to request a refund and they said to contact the call center. Multiple hours in advance we called the corporate call center - the phone number that was given to us and the phone just rang. NO ONE answered, the following day we called again and they refused to refund our refundable ticket. The agent on the phone would not let us talk to a manager - this airline is a FRAUD and will steal your money."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa AirlinesT 2FSCLATAM2.1%49.812.7%
2TAMLATAM BrasilT 1FSCLATAM2.6%107.518.9%
3GLOGol Transportes AereosT 1LCCLATAM2.7%84.017.0%
4SKUSky AirlinesT 3LCCLATAM3.5%22.814.1%
5DWIArajet SAT 4LCCLATAM3.9%12.112.3%
6AZUAzul Brazilian AirlinesT 1FSCLATAM3.9%100.415.3%
7LANLATAMT 1FSCLATAM4.8%150.816.5%
8AVAAviancaT 1LCCLATAM5.8%235.318.0%
9JATJetSMARTT 3LCCLATAM6.4%79.622.2%
10VIVVivaAerobusT 2LCCLATAM8.3%189.027.9%
11VOIVolarisT 1LCCLATAM8.5%212.523.9%
12ARGAerolineas ArgentinasT 2FSCLATAM15.6%194.335.9%
13BOVBoa BolivianaT 3FSCLATAM18.1%28.236.3%
14ACNAzul ConectaT 4LCCLATAM18.3%30.830.0%
15FBZFlybondiT 4LCCLATAM18.9%63.435.4%