New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

July 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline's ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

July 2026


Quick Insights

Latam Across all disruption metrics, increases were relatively modest at just 4–6% compared with June 2026. However, this still translated into more than 400,000 additional passengers experiencing disruption. Europe Although flight volumes remain below 2025 levels (-8%), overall delays have increased by almost 10% compared with the same period last year. APAC While flight volumes increased by more than 12% compared with June 2026, almost seven million additional passengers experienced delays exceeding one hour.
North America Tier 1 carriers accounted for 83% of flight volumes, yet were responsible for 89% of delays exceeding five hours, impacting almost 900,000 passengers. ME&A Cancellations surged by 65% across both low-cost and full-service carriers, disrupting more than 400,000 additional passengers compared with June 2026.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | July 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGoLCCAPAC2.9%1.0%9
2SWASouthwestLCCNorth America10.5%4.9%2
3EZYeasyJetLCCEurope11.0%2.4%10
4RYRRyanairLCCEurope11.1%4.1%5
5UALUnitedFSCNorth America12.9%3.9%3
6CCAAir ChinaFSCAPAC14.6%2.0%8
7AALAmerican AirlinesFSCNorth America15.6%6.4%1
8CESChina EasternLCCAPAC16.7%3.7%6
9CSNChina Southern AirlinesFSCAPAC17.2%3.1%7
10DALDeltaFSCNorth America19.0%4.7%4

Global Disruptions Overview

This month’s report analyses the disruption data of 245 airlines totalling 867,150 disrupted flights, across 2,963,188 planned flights, globally.

July marked the height of the northern hemisphere’s summer travel season, with airlines operating some of the busiest schedules of the year. Yet despite the seasonal peak, global flight volumes remained approximately 8% below July 2025, reflecting an industry still recovering from a turbulent first half of 2026. Across Europe and North America, severe weather repeatedly tested network resilience, while Asia-Pacific balanced continued capacity growth against seasonal monsoon and typhoon activity. In the Middle East, operations largely stabilised following June’s geopolitical disruption, although fuel price volatility and selective airspace restrictions persisted. As networks operated with little spare capacity, even localised disruptions increasingly cascaded across airline operations, reinforcing that resilience and recovery—not disruption avoidance—have become aviation’s defining competitive advantage.

245 Airlines | 127 LCC | 118 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
867,150 52% LCC | 48% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
28.5% 29.7% LCC | 27.2% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
9.2% 10.3% LCC | 7.2% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
47.3m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1WAFWiderøe4FSCEurope0.3%0.05.7%
2RLBSunan Ruili Airlines3LCCAPAC0.7%0.43.1%
3TLMThai Lion Air3LCCAPAC0.8%5.18.7%
4CQNChongqing Airlines3FSCAPAC0.9%0.310.7%
5BRXBraathens Regional Airways4FSCEurope0.9%1.510.5%
6FHYFreebird4LCCEurope1.0%0.712.4%
7ABLAir Busan3LCCAPAC1.5%9.314.3%
8FDAFuji Dream4LCCAPAC1.7%3.17.5%
9LNKAirlink2LCCAfrica1.7%7.424.3%
10TWBT'way Air2FSCAPAC1.8%18.014.2%
11CTVCitilink Indonesia3LCCAPAC1.8%20.112.3%
12APJPeach Airlines4LCCAPAC1.9%16.99.5%
13MASMalaysia Airlines2FSCAPAC1.9%28.517.5%
14MEAMiddle East Airlines2FSCMiddle East1.9%6.117.7%
15SFJStarFlyer3FSCAPAC2.1%5.814.5%
16SJXStarLux4FSCAPAC2.1%12.218.2%
17THAThai Airways2LCCAPAC2.1%32.923.1%
18SAASouth African Airways4FSCAfrica2.3%6.215.3%
19JNAJin Air3LCCAPAC2.3%22.721.8%
20JJAJeju Air3LCCAPAC2.4%25.013.9%
21KALKorean Air1FSCAPAC2.4%57.616.4%
22TKJAjet2LCCEurope2.4%28.216.1%
23SIASingapore Airlines1FSCAPAC2.5%68.417.0%
24GIAGaruda Indonesia2FSCAPAC2.7%29.419.5%
25SXSSun Express3LCCEurope2.7%52.022.5%
26KZRAir Astana3FSCAPAC2.8%15.419.8%
27ESREastar Jet4LCCAPAC2.9%16.920.9%
28IGOIndiGo1LCCAPAC2.9%229.914.3%
29THYTurkish Airlines1FSCEurope2.9%297.818.0%
30SASSAS2FSCEurope3.1%83.716.2%
31JALJapan Airlines1FSCAPAC3.1%54.619.7%
32RPBWingo4FSCLATAM3.2%13.111.4%
33TGWScoot2LCCAPAC3.2%41.823.3%
34AXMAirAsia1LCCAPAC3.2%145.420.1%
35CMPCopa Airlines2FSCLATAM3.2%84.714.6%
36VOZVirgin Australia2FSCAPAC3.3%65.023.1%
37AYNFlyArystan3LCCAPAC3.4%16.523.2%
38NSZNorwegian Air Sweden3LCCEurope3.4%50.422.2%
39ADOAir Do4LCCAPAC3.4%10.730.6%
40GLOGol Transportes Aereos1LCCLATAM3.5%116.416.7%
41MDAMandarin Airlines4FSCAPAC3.5%8.037.5%
42SKYSkymark3LCCAPAC3.5%26.322.5%
43AMXAeroMéxico2FSCNorth America3.6%92.616.1%
44SNJSolaseed Air3FSCAPAC3.8%14.415.5%
45HALHawaiian Airlines1FSCNorth America3.9%48.921.9%
46AKXANA Wings2FSCAPAC3.9%45.719.3%
47KNEFlynas2LCCMiddle East4.0%59.920.5%
48EINAer Lingus2FSCEurope4.0%52.018.9%
49KMMKam Air4FSCMiddle East4.0%10.623.0%
50LPELATAM Perú3LCCLATAM4.0%282.319.9%
51TTWTigerair Taiwan4FSCAPAC4.0%11.525.6%
52DLHLufthansa1FSCEurope4.1%261.124.6%
53PALPhilippine Airlines2FSCAPAC4.1%24.517.7%
54LOTLOT Polish Airlines2FSCEurope4.2%56.332.9%
55WJAWestJet2LCCNorth America4.3%120.816.6%
56NOZNorwegian Air Shuttle2FSCEurope4.3%50.922.9%
57ICEIcelandair3FSCEurope4.3%22.825.2%
58KLMKLM1FSCEurope4.3%325.921.7%
59PGTPegasus Airlines1LCCEurope4.3%184.524.8%
60AUAAustrian Airlines2FSCEurope4.4%69.021.9%
61CEBCebu Pacific2LCCAPAC4.4%95.121.0%
62BCYCityjet4LCCEurope4.4%10.014.1%
63FINFinnair2FSCEurope4.4%79.228.8%
64SHUAurora Airlines4FSCAPAC4.5%4.310.9%
65EAIEmerald Airlines4FSCEurope4.5%7.434.4%
66CFGCondor Flugdienst2FSCEurope4.6%77.731.3%
67ALKSriLankan Airlines3FSCAPAC4.7%17.328.2%
68SKKASKY Airlines4FSCAfrica4.7%8.828.8%
69AARAsiana2FSCAPAC4.7%64.726.9%
70QFAQantas1FSCAPAC4.7%214.320.6%
71OMAOman Air3FSCMiddle East4.8%29.121.8%
72CAICorendon Airlines4FSCEurope4.8%19.323.4%
73AVAAvianca1LCCLATAM4.8%156.617.7%
74TVJThai Vietjet Air2LCCAPAC4.8%27.627.6%
75UTYAlliance Airlines Australia2LCCAPAC4.9%7.616.9%
76UZBUzbekistan Airways3FSCAPAC5.0%20.221.3%
77AICAir India2FSCAPAC5.0%240.918.4%
78LVLLEVEL4LCCEurope5.0%3.621.2%
79AZUAzul Brazilian Airlines1FSCLATAM5.0%145.814.7%
80RAMRoyal Air Maroc3FSCAfrica5.1%62.932.0%
81JACJapan Air Commuter4LCCAPAC5.1%4.314.7%
82HOPHOP!2LCCEurope5.3%20.625.5%
83MAUAir Mauritius4FSCMiddle East5.3%9.518.2%
84LOGLoganair4FSCEurope5.3%6.521.8%
85BWACaribbean Airlines4FSCNorth America5.3%12.220.4%
86AHYAzerbaijan Airlines3FSCMiddle East5.4%22.820.8%
87IBSIberia Express4LCCEurope5.4%32.920.1%
88FADFlyadeal3LCCMiddle East5.4%60.619.3%
89TAPTAP Air Portugal2LCCEurope5.5%100.934.3%
90BELBrussels Airlines2FSCEurope5.5%62.130.2%
91SWRSwiss2FSCEurope5.5%78.634.0%
92CTNCroatia Airlines4FSCEurope5.6%11.635.5%
93ANZAir New Zealand1FSCAPAC5.6%91.618.6%
94GFAGulf Air3FSCMiddle East5.6%41.516.3%
95RWDRwandAir4FSCAfrica5.7%6.324.6%
96IBEIberia1FSCEurope5.7%108.122.5%
97VLGVueling Airlines2LCCEurope5.8%222.722.4%
98LAOLao Airlines4FSCAPAC5.8%5.427.4%
99FLEFlair Airlines4LCCNorth America5.8%24.821.0%
100LGLLuxair4LCCEurope5.9%15.734.7%
101ANAAll Nippon1FSCAPAC6.0%161.626.4%
102JSTJetstar Airways2LCCAPAC6.1%201.326.1%
103OMSSalamAir4FSCAfrica6.2%21.040.1%
104SKUSKY Airlines3LCCLATAM6.2%48.016.9%
105RXARegional Express Airlines4FSCAPAC6.3%7.731.2%
106RYSBuzz2LCCEurope6.4%167.424.7%
107OCNDiscover Airlines4FSCEurope6.4%31.535.6%
108TSCAir Transat3LCCNorth America6.4%33.839.8%
109VOIVolaris1LCCLATAM6.5%198.421.7%
110DQAMaldivian Airlines4FSCAPAC6.5%5.330.1%
111MSCAir Cairo3LCCAfrica6.7%32.626.5%
112AEAAir Europa3FSCEurope6.7%103.530.9%
113VCVConviasa4FSCLATAM6.7%1.518.8%
114FJIFiji Airways4LCCAPAC6.8%14.830.3%
115EWGEurowings2LCCEurope6.8%157.333.8%
116QTRQatar Airways1FSCMiddle East6.8%337.331.4%
117TRATransavia2LCCEurope6.9%226.132.8%
118SBIS7 Airlines2FSCEurope7.0%61.621.4%
119ASAAlaska Airlines1FSCNorth America7.0%228.124.6%
120SCXSun Country3LCCNorth America7.1%35.823.7%
121EVAEVA Airways2LCCAPAC7.1%112.827.9%
122BAWBritish Airways1FSCEurope7.1%346.627.8%
123ROTTAROM4FSCEurope7.4%10.936.4%
124HVNVietnam Airlines2LCCAPAC7.4%207.237.4%
125OAWHelvetic Airways4LCCEurope7.4%22.436.1%
126VIRVirgin Atlantic3FSCEurope7.4%38.121.6%
127MBUMarabu Airlines4LCCEurope7.5%13.139.0%
128RJARoyal Jordanian3FSCMiddle East7.5%43.018.6%
129JATJetSMART3LCCLATAM7.5%101.324.3%
130GAPPAL Express3LCCAPAC7.6%50.116.6%
131TOMTUI Airways2LCCEurope7.6%203.331.0%
132VIVVivaAerobus2LCCLATAM7.6%207.724.9%
133AEEAegean Airlines2FSCEurope7.6%122.148.7%
134BRUBelavia Airlines4LCCEurope7.6%20.430.6%
135JTAJapan Trans Air3LCCAPAC7.7%26.320.1%
136SJVSuper Air Jet3LCCAPAC7.7%84.024.8%
137CHBChina West Air4LCCAPAC7.9%139.822.0%
138AFRAir France1FSCEurope8.2%336.830.8%
139CCMAir Corsica3FSCEurope8.2%22.946.0%
140ITYITA Airways2FSCEurope8.2%235.234.3%
141UEAChengdu Airlines2LCCAPAC8.2%99.823.3%
142SEHSky Express3LCCEurope8.3%50.052.1%
143IRMMahan Air3FSCMiddle East8.6%10.416.3%
144HKEHong Kong Express Airways3FSCAPAC8.7%65.028.5%
145CRKHong Kong Airlines4FSCAPAC8.7%35.429.8%
146JZRJazeera Airways3LCCMiddle East8.7%32.818.9%
147MSREgyptair2LCCAfrica8.7%92.936.6%
148ASLAir Serbia3FSCEurope8.8%38.439.7%
149QXEHorizon Air4LCCNorth America8.9%55.928.0%
150WONWings Air4LCCAPAC9.1%34.625.2%
151UBGUS-Bangla Airlines4LCCAPAC9.1%23.046.1%
152VOEVolotea2LCCEurope9.1%107.635.2%
153QDAQingdao Airlines3LCCAPAC9.4%56.925.8%
154CUHUrumqi Air4LCCAPAC9.5%37.728.7%
155FDBFlyDubai2LCCMiddle East9.7%127.627.3%
156BBCBiman Bangladesh4FSCAPAC9.7%34.634.7%
157STWSouthwind4LCCEurope9.8%25.424.8%
158SVASaudia1FSCMiddle East10.0%316.619.4%
159CGNAir Changan3LCCAPAC10.0%45.226.1%
160TBATibet Airlines3LCCAPAC10.1%88.031.0%
161BTIairBaltic3FSCEurope10.2%117.139.9%
162LNILion Air2LCCAPAC10.2%219.524.0%
163TVSSmartwings4LCCEurope10.3%85.433.7%
164CALChina Airlines2FSCAPAC10.3%128.230.0%
165UAEEmirates1FSCMiddle East10.3%439.535.5%
166SWASouthwest1LCCNorth America10.5%1856.833.1%
167SHAShanghai Airlines2FSCAPAC10.5%20.123.4%
168TGZGeorgian Air4LCCEurope10.5%8.451.5%
169CBJCapital Airlines1LCCAPAC10.6%158.331.6%
170EZYeasyJet1LCCEurope11.0%1040.135.6%
171RYRRyanair1LCCEurope11.1%2065.533.7%
172LKELucky Air3LCCAPAC11.1%106.429.0%
173VSVSCAT Airlines3LCCAPAC11.1%43.948.0%
174SDMRossiya Airlines2LCCEurope11.1%164.723.7%
175WZZWizz Air1LCCEurope11.2%893.133.2%
176ETHEthiopian Airlines2FSCAfrica11.2%292.142.9%
177ACAAir Canada1FSCNorth America11.2%486.932.1%
178HBHHebei Airlines4LCCAPAC11.2%68.332.1%
179ETDEtihad Airways2FSCMiddle East11.4%238.736.1%
180EXSJet2.com2LCCEurope11.4%294.440.1%
181CBGGX Airlines3LCCEurope11.6%55.627.4%
182RLHRuili Airlines3LCCAPAC11.6%73.230.4%
183BKPBangkok Airways4FSCAPAC11.7%45.135.1%
184AFLAeroflot1FSCEurope11.8%358.532.4%
185PVLPAL Airlines4FSCNorth America11.9%11.828.8%
186MXYBreeze Airways3LCCNorth America12.0%100.826.6%
187VXPAvelo4LCCNorth America12.1%25.424.4%
188CDCZhejiang Loong2LCCAPAC12.3%182.628.2%
189BTKBatik Air2FSCAPAC12.6%151.629.0%
190HXAChina Express Airlines2LCCAPAC12.7%177.332.9%
191VTAAir Tahiti4FSCAPAC12.8%35.743.4%
192POEPorter3LCCNorth America12.9%117.535.4%
193UALUnited1FSCNorth America12.9%2368.627.8%
194KACKuwait Airways3FSCMiddle East13.1%70.829.5%
195CSCSichuan Airlines1LCCAPAC13.4%515.937.5%
196CPACathay Pacific1FSCAPAC13.4%419.134.7%
197CJXJiangxi4LCCAPAC13.4%45.131.1%
198GCRTianjin Airlines2FSCAPAC13.7%200.427.5%
199IRAIran AIR4FSCMiddle East13.8%5.321.9%
200ELYEl Al3FSCMiddle East13.9%127.345.6%
201AAYAllegiant Air2LCCNorth America13.9%271.631.0%
202AMUAir Macau4LCCAPAC14.2%57.937.2%
203ARGAerolineas Argentinas2FSCLATAM14.2%184.939.1%
204CGZColorful Guizhou4LCCAPAC14.2%55.333.8%
205CCAAir China1FSCAPAC14.6%1403.828.8%
206KNAKunming Airlines4LCCAPAC14.6%145.634.3%
207FBZFlybondi4LCCLATAM14.7%30.715.7%
208BOVBoa Boliviana3FSCLATAM14.8%46.046.9%
209OKAOkay AIR3LCCAPAC14.8%71.936.4%
210DWIArajet SA4LCCLATAM14.9%80.327.7%
211CUAChina United Airlines2LCCAPAC15.0%174.936.7%
212FZAFuzhou Airlines4LCCAPAC15.2%50.740.3%
213CHHHainan Airlines1FSCAPAC15.5%668.831.9%
214ABYAir Arabia2LCCAfrica15.5%276.040.9%
215AALAmerican Airlines1FSCNorth America15.6%4373.130.9%
216CSHShanghai Airlines1FSCAPAC15.7%240.238.7%
217DTATAAG Angola Airlines4FSCAfrica16.3%31.429.7%
218AKJAkasa Air3LCCAPAC16.4%131.322.9%
219CDGShandong Airlines1LCCAPAC16.5%434.132.9%
220CCDDalian Airlines3FSCAPAC16.6%39.134.0%
221CESChina Eastern1LCCAPAC16.7%2022.438.7%
222CSNChina Southern Airlines1FSCAPAC17.2%2111.933.9%
223CQHSpring Airlines2LCCAPAC17.3%554.932.1%
224FFTFrontier2LCCNorth America17.5%234.536.1%
225JYH9 Air3LCCAPAC17.5%132.236.0%
226CXAXiamenAir1LCCAPAC17.7%683.542.0%
227JZAJazz2LCCNorth America18.4%145.439.6%
228PIAPakistan International Airlines3FSCAPAC18.5%64.337.6%
229KQAKenya Airways3FSCAfrica18.9%63.338.2%
230DALDelta1FSCNorth America19.0%3123.637.0%
231DKHJuneyao Airlines2LCCAPAC19.6%375.737.3%
232NBTNorse Atlantic Airways4LCCEurope21.3%24.350.8%
233VJCVietJet Air1LCCAPAC21.7%635.764.2%
234YZRSuparna4FSCAPAC21.9%77.740.4%
235DAHAir Algérie3FSCAfrica23.4%165.054.2%
236CSZShenzhen Airlines1LCCAPAC24.4%818.746.0%
237BAVBamboo Airways4FSCAPAC24.7%28.342.7%
238JBUJetBlue1LCCNorth America25.1%965.543.1%
239EPADonghai Airlines4LCCAPAC28.9%147.851.8%
240TARTunisair3LCCAfrica30.2%85.961.4%
241MXDBatik Air Malaysia3LCCAPAC31.4%244.156.0%
242NWSNordwind4FSCEurope34.5%84.451.0%
243PBDPobeda2LCCEurope41.4%186.961.2%
244BBGBluebird Airways4LCCEurope46.8%87.175.7%
245SEJSpiceJet2LCCAPAC54.5%137.971.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

Asia-Pacific continued to demonstrate strong operational resilience in July, despite operating through peak travel demand and another month of challenging seasonal weather. Typhoon activity across North Asia and monsoon systems throughout South and Southeast Asia generated widespread delays and cancellations, yet overall disrupted passenger volumes remained broadly in line with July 2025. While resilience has held steady, recovery in demand remains incomplete, with regional flight volumes still approximately 10% below the same period last year. As airlines continue rebuilding capacity, weather—not structural operational constraints—remains the primary driver of passenger disruption across the region.

108 Airlines | 63 LCC | 45 FSC

27.8%
Avg Total Disruption
34.9%
% Global Disruption
9.5%
Average ImPax
17.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“One of the most pleasant surprises of my trip to [COUNTRY] was [AIRLINE]. I honestly did not expect such a high level of comfort and service. The aircraft were modern, clean, and very comfortable. Even on long-haul flights, the seats felt spacious and comfortable, making the journey relaxing and enjoyable. The cabin crew were exceptional. The flight attendants were warm, attentive, professional, and genuinely caring throughout the flight. Their kindness and attention to detail made a real difference. I would also like to mention the food, which was surprisingly delicious. The meals were fresh, well-prepared, and far better than what I usually expect on international flights. Having traveled with many airlines around the world, I can honestly say that [AIRLINE] was one of the most pleasant discoveries of this journey. Thank you for making both the beginning and the end of my trip to [COUNTRY] so comfortable and memorable.”

[Tier 1, FSC]

“This airline is among the worst I have ever flown with, and I would not recommend it. The seats were in very poor condition, with tears so severe that the padding underneath was exposed. The food quality was below average, and the cabin had an unpleasant odor throughout the flight. The most frustrating part of my experience was during my connection in [CITY]. My boarding pass for the connecting flight was canceled at the last minute without a satisfactory explanation, and I was forced to wait approximately 12 hours for the next available flight. Overall, the airline's service, maintenance, and customer experience fell far below my expectations. I would strongly advise travelers to consider other airlines if possible.”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1RLBSunan Ruili Airlines3LCCAPAC0.7%0.43.1%
2TLMThai Lion Air3LCCAPAC0.8%5.18.7%
3CQNChongqing Airlines3FSCAPAC0.9%0.310.7%
4ABLAir Busan3LCCAPAC1.5%9.314.3%
5FDAFuji Dream4LCCAPAC1.7%3.17.5%
6TWBT'way Air2FSCAPAC1.8%18.014.2%
7CTVCitilink Indonesia3LCCAPAC1.8%20.112.3%
8APJPeach Airlines4LCCAPAC1.9%16.99.5%
9MASMalaysia Airlines2FSCAPAC1.9%28.517.5%
10SFJStarFlyer3FSCAPAC2.1%5.814.5%
11SJXStarLux4FSCAPAC2.1%12.218.2%
12THAThai Airways2LCCAPAC2.1%32.923.1%
13JNAJin Air3LCCAPAC2.3%22.721.8%
14JJAJeju Air3LCCAPAC2.4%25.013.9%
15KALKorean Air1FSCAPAC2.4%57.616.4%
16SIASingapore Airlines1FSCAPAC2.5%68.417.0%
17GIAGaruda Indonesia2FSCAPAC2.7%29.419.5%
18KZRAir Astana3FSCAPAC2.8%15.419.8%
19ESREastar Jet4LCCAPAC2.9%16.920.9%
20IGOIndiGo1LCCAPAC2.9%229.914.3%
21JALJapan Airlines1FSCAPAC3.1%54.619.7%
22TGWScoot2LCCAPAC3.2%41.823.3%
23AXMAirAsia1LCCAPAC3.2%145.420.1%
24VOZVirgin Australia2FSCAPAC3.3%65.023.1%
25AYNFlyArystan3LCCAPAC3.4%16.523.2%
26ADOAir Do4LCCAPAC3.4%10.730.6%
27MDAMandarin Airlines4FSCAPAC3.5%8.037.5%
28SKYSkymark3LCCAPAC3.5%26.322.5%
29SNJSolaseed Air3FSCAPAC3.8%14.415.5%
30AKXANA Wings2FSCAPAC3.9%45.719.3%
31TTWTigerair Taiwan4FSCAPAC4.0%11.525.6%
32PALPhilippine Airlines2FSCAPAC4.1%24.517.7%
33CEBCebu Pacific2LCCAPAC4.4%95.121.0%
34SHUAurora Airlines4FSCAPAC4.5%4.310.9%
35ALKSriLankan Airlines3FSCAPAC4.7%17.328.2%
36AARAsiana2FSCAPAC4.7%64.726.9%
37QFAQantas1FSCAPAC4.7%214.320.6%
38TVJThai Vietjet Air2LCCAPAC4.8%27.627.6%
39UTYAlliance Airlines Australia2LCCAPAC4.9%7.616.9%
40UZBUzbekistan Airways3FSCAPAC5.0%20.221.3%
41AICAir India2FSCAPAC5.0%240.918.4%
42JACJapan Air Commuter4LCCAPAC5.1%4.314.7%
43ANZAir New Zealand1FSCAPAC5.6%91.618.6%
44LAOLao Airlines4FSCAPAC5.8%5.427.4%
45ANAAll Nippon1FSCAPAC6.0%161.626.4%
46JSTJetstar Airways2LCCAPAC6.1%201.326.1%
47RXARegional Express Airlines4FSCAPAC6.3%7.731.2%
48DQAMaldivian Airlines4FSCAPAC6.5%5.330.1%
49FJIFiji Airways4LCCAPAC6.8%14.830.3%
50EVAEVA Airways2LCCAPAC7.1%112.827.9%
51HVNVietnam Airlines2LCCAPAC7.4%207.237.4%
52GAPPAL Express3LCCAPAC7.6%50.116.6%
53JTAJapan Trans Air3LCCAPAC7.7%26.320.1%
54SJVSuper Air Jet3LCCAPAC7.7%84.024.8%
55CHBChina West Air4LCCAPAC7.9%139.822.0%
56UEAChengdu Airlines2LCCAPAC8.2%99.823.3%
57HKEHong Kong Express Airways3FSCAPAC8.7%65.028.5%
58CRKHong Kong Airlines4FSCAPAC8.7%35.429.8%
59WONWings Air4LCCAPAC9.1%34.625.2%
60UBGUS-Bangla Airlines4LCCAPAC9.1%23.046.1%
61QDAQingdao Airlines3LCCAPAC9.4%56.925.8%
62CUHUrumqi Air4LCCAPAC9.5%37.728.7%
63BBCBiman Bangladesh4FSCAPAC9.7%34.634.7%
64CGNAir Changan3LCCAPAC10.0%45.226.1%
65TBATibet Airlines3LCCAPAC10.1%88.031.0%
66LNILion Air2LCCAPAC10.2%219.524.0%
67CALChina Airlines2FSCAPAC10.3%128.230.0%
68SHAShanghai Airlines2FSCAPAC10.5%20.123.4%
69CBJCapital Airlines1LCCAPAC10.6%158.331.6%
70LKELucky Air3LCCAPAC11.1%106.429.0%
71VSVSCAT Airlines3LCCAPAC11.1%43.948.0%
72HBHHebei Airlines4LCCAPAC11.2%68.332.1%
73RLHRuili Airlines3LCCAPAC11.6%73.230.4%
74BKPBangkok Airways4FSCAPAC11.7%45.135.1%
75CDCZhejiang Loong2LCCAPAC12.3%182.628.2%
76BTKBatik Air2FSCAPAC12.6%151.629.0%
77HXAChina Express Airlines2LCCAPAC12.7%177.332.9%
78VTAAir Tahiti4FSCAPAC12.8%35.743.4%
79CSCSichuan Airlines1LCCAPAC13.4%515.937.5%
80CPACathay Pacific1FSCAPAC13.4%419.134.7%
81CJXJiangxi4LCCAPAC13.4%45.131.1%
82GCRTianjin Airlines2FSCAPAC13.7%200.427.5%
83AMUAir Macau4LCCAPAC14.2%57.937.2%
84CGZColorful Guizhou4LCCAPAC14.2%55.333.8%
85CCAAir China1FSCAPAC14.6%1403.828.8%
86KNAKunming Airlines4LCCAPAC14.6%145.634.3%
87OKAOkay AIR3LCCAPAC14.8%71.936.4%
88CUAChina United Airlines2LCCAPAC15.0%174.936.7%
89FZAFuzhou Airlines4LCCAPAC15.2%50.740.3%
90CHHHainan Airlines1FSCAPAC15.5%668.831.9%
91CSHShanghai Airlines1FSCAPAC15.7%240.238.7%
92AKJAkasa Air3LCCAPAC16.4%131.322.9%
93CDGShandong Airlines1LCCAPAC16.5%434.132.9%
94CCDDalian Airlines3FSCAPAC16.6%39.134.0%
95CESChina Eastern1LCCAPAC16.7%2022.438.7%
96CSNChina Southern Airlines1FSCAPAC17.2%2111.933.9%
97CQHSpring Airlines2LCCAPAC17.3%554.932.1%
98JYH9 Air3LCCAPAC17.5%132.236.0%
99CXAXiamenAir1LCCAPAC17.7%683.542.0%
100PIAPakistan International Airlines3FSCAPAC18.5%64.337.6%
101DKHJuneyao Airlines2LCCAPAC19.6%375.737.3%
102VJCVietJet Air1LCCAPAC21.7%635.764.2%
103YZRSuparna4FSCAPAC21.9%77.740.4%
104CSZShenzhen Airlines1LCCAPAC24.4%818.746.0%
105BAVBamboo Airways4FSCAPAC24.7%28.342.7%
106EPADonghai Airlines4LCCAPAC28.9%147.851.8%
107MXDBatik Air Malaysia3LCCAPAC31.4%244.156.0%
108SEJSpiceJet2LCCAPAC54.5%137.971.2%
Region

Europe

Europe entered the height of the summer travel season with flight volumes reaching record levels, placing sustained pressure on an already constrained air traffic network. Severe thunderstorms across France, Germany and Central Europe became the month's primary disruption driver, driving overall delays higher than in June 2026. Despite this, cancellations declined month-on-month, reflecting improved operational recovery across the region. Nevertheless, disruption remained significant, with just over one million passengers qualifying for compensation under EU261. As demand continued to outpace available recovery capacity, even localised operational events increasingly cascaded across Europe's interconnected aviation network.

67 Airlines | 34 LCC | 33 FSC

30.6%
Avg Total Disruption
26.5%
% Global Disruption
8.2%
Average ImPax
10.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our group of 8 were very impressed with our first time on [AIRLINE]. The staff for each leg of our international flight were perfect. Each staff member was so kind and helpful. We flew premier economy on the outbound and business on the return. The experience was nothing but positive. The food was really delicious, and the drink options were plentiful. I understand previous remarks about movie selections being limited but I found more than enough to watch. I really like the blankets provided. They were just thick enough to make you comfortable. The website is a little clunky. It did not flow as easily as it could. Finding information and updating reservation information took several additional and sometimes confusing steps.”

[Tier 1, FSC]

“We are a family of four including a baby. We bought four tickets, including one for the baby, to fly [CITY] to [CITY] on 25 July. We did not bring a car seat for her because we intended for her to sit in our lap, and the fourth seat in her name was bought so we’d have extra needed space. We researched this in advance and their website stated their policy in terms that led us to think this was just fine. At check in, they (1) required us to pay extra to have a lap seat, and (2) revised our boarding passes to strip us of the fourth seat we had paid for. They took 40 minutes to do this as we stood there late and with a baby and restless child. The response when I filed a claim for reimbursement (or other forms of compensation) for the extra seat (and luggage allowance) we paid for, and had it taken away for them to sell to someone else? A totally dismissive shrug of the shoulders. I’m going to resubmit the same claim over and over until you give me my money back you thieves.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1WAFWiderøe4FSCEurope0.3%0.05.7%
2BRXBraathens Regional Airways4FSCEurope0.9%1.510.5%
3FHYFreebird4LCCEurope1.0%0.712.4%
4TKJAjet2LCCEurope2.4%28.216.1%
5SXSSun Express3LCCEurope2.7%52.022.5%
6THYTurkish Airlines1FSCEurope2.9%297.818.0%
7SASSAS2FSCEurope3.1%83.716.2%
8NSZNorwegian Air Sweden3LCCEurope3.4%50.422.2%
9EINAer Lingus2FSCEurope4.0%52.018.9%
10DLHLufthansa1FSCEurope4.1%261.124.6%
11LOTLOT Polish Airlines2FSCEurope4.2%56.332.9%
12NOZNorwegian Air Shuttle2FSCEurope4.3%50.922.9%
13ICEIcelandair3FSCEurope4.3%22.825.2%
14KLMKLM1FSCEurope4.3%325.921.7%
15PGTPegasus Airlines1LCCEurope4.3%184.524.8%
16AUAAustrian Airlines2FSCEurope4.4%69.021.9%
17BCYCityjet4LCCEurope4.4%10.014.1%
18FINFinnair2FSCEurope4.4%79.228.8%
19EAIEmerald Airlines4FSCEurope4.5%7.434.4%
20CFGCondor Flugdienst2FSCEurope4.6%77.731.3%
21CAICorendon Airlines4FSCEurope4.8%19.323.4%
22LVLLEVEL4LCCEurope5.0%3.621.2%
23HOPHOP!2LCCEurope5.3%20.625.5%
24LOGLoganair4FSCEurope5.3%6.521.8%
25IBSIberia Express4LCCEurope5.4%32.920.1%
26TAPTAP Air Portugal2LCCEurope5.5%100.934.3%
27BELBrussels Airlines2FSCEurope5.5%62.130.2%
28SWRSwiss2FSCEurope5.5%78.634.0%
29CTNCroatia Airlines4FSCEurope5.6%11.635.5%
30IBEIberia1FSCEurope5.7%108.122.5%
31VLGVueling Airlines2LCCEurope5.8%222.722.4%
32LGLLuxair4LCCEurope5.9%15.734.7%
33RYSBuzz2LCCEurope6.4%167.424.7%
34OCNDiscover Airlines4FSCEurope6.4%31.535.6%
35AEAAir Europa3FSCEurope6.7%103.530.9%
36EWGEurowings2LCCEurope6.8%157.333.8%
37TRATransavia2LCCEurope6.9%226.132.8%
38SBIS7 Airlines2FSCEurope7.0%61.621.4%
39BAWBritish Airways1FSCEurope7.1%346.627.8%
40ROTTAROM4FSCEurope7.4%10.936.4%
41OAWHelvetic Airways4LCCEurope7.4%22.436.1%
42VIRVirgin Atlantic3FSCEurope7.4%38.121.6%
43MBUMarabu Airlines4LCCEurope7.5%13.139.0%
44TOMTUI Airways2LCCEurope7.6%203.331.0%
45AEEAegean Airlines2FSCEurope7.6%122.148.7%
46BRUBelavia Airlines4LCCEurope7.6%20.430.6%
47AFRAir France1FSCEurope8.2%336.830.8%
48CCMAir Corsica3FSCEurope8.2%22.946.0%
49ITYITA Airways2FSCEurope8.2%235.234.3%
50SEHSky Express3LCCEurope8.3%50.052.1%
51ASLAir Serbia3FSCEurope8.8%38.439.7%
52VOEVolotea2LCCEurope9.1%107.635.2%
53STWSouthwind4LCCEurope9.8%25.424.8%
54BTIairBaltic3FSCEurope10.2%117.139.9%
55TVSSmartwings4LCCEurope10.3%85.433.7%
56TGZGeorgian Air4LCCEurope10.5%8.451.5%
57EZYeasyJet1LCCEurope11.0%1040.135.6%
58RYRRyanair1LCCEurope11.1%2065.533.7%
59SDMRossiya Airlines2LCCEurope11.1%164.723.7%
60WZZWizz Air1LCCEurope11.2%893.133.2%
61EXSJet2.com2LCCEurope11.4%294.440.1%
62CBGGX Airlines3LCCEurope11.6%55.627.4%
63AFLAeroflot1FSCEurope11.8%358.532.4%
64NBTNorse Atlantic Airways4LCCEurope21.3%24.350.8%
65NWSNordwind4FSCEurope34.5%84.451.0%
66PBDPobeda2LCCEurope41.4%186.961.2%
67BBGBluebird Airways4LCCEurope46.8%87.175.7%
Region

North America

North America entered the height of the summer travel season with airlines operating near peak capacity, leaving little room to absorb disruption. Repeated thunderstorms across major U.S. hubs drove widespread delays and cancellations, while isolated technology failures further challenged network resilience. Although the region's Big Four carriers accounted for around one in five flights globally during July, they were responsible for one in four passengers affected by flight cancellations, highlighting the disproportionate impact of disruption within North America's highly interconnected airline networks. As recovery windows narrowed, operational resilience remained the key determinant of passenger experience.

22 Airlines | 13 LCC | 9 FSC

29%
Avg Total Disruption
27.2%
% Global Disruption
11.2%
ImPax
14.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“My flight was delayed due to weather going to [CITY]. [NAME] suggested I volunteer due to the flight being full and offered a credit. There was no way I would make a connection to [CITY]. [NAME] made sure he switched the tickets immediately keeping me still on standby for my original flight to [CITY]. Great service with a smile. He deserves recognition.”

[Tier 1, FSC]

“[AIRLINE] sells tickets with different levels of service. Things listed in these tickets however aren't considered part of the ticket. We bought tickets with upgraded seats with more room. Our flight was late and we missed the connection, [AIRLINE] rebooked us as required by law but on the new plane we had the smaller seats. The refused any compensation because the "Seats are amenities and not a separate line item so there's nothing to refund" Horrible business practice, image buying tickets to a concert in front row and being given nosebleeds with the claim that you still got to see the concert and the seat selection is an amenity that has no legal obligation to be fulfilled. Choose any other airline that doesn't stoop to this level of low.”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AMXAeroMéxico2FSCNorth America3.6%92.616.1%
2HALHawaiian Airlines1FSCNorth America3.9%48.921.9%
3WJAWestJet2LCCNorth America4.3%120.816.6%
4BWACaribbean Airlines4FSCNorth America5.3%12.220.4%
5FLEFlair Airlines4LCCNorth America5.8%24.821.0%
6TSCAir Transat3LCCNorth America6.4%33.839.8%
7ASAAlaska Airlines1FSCNorth America7.0%228.124.6%
8SCXSun Country3LCCNorth America7.1%35.823.7%
9QXEHorizon Air4LCCNorth America8.9%55.928.0%
10SWASouthwest1LCCNorth America10.5%1856.833.1%
11ACAAir Canada1FSCNorth America11.2%486.932.1%
12PVLPAL Airlines4FSCNorth America11.9%11.828.8%
13MXYBreeze Airways3LCCNorth America12.0%100.826.6%
14VXPAvelo4LCCNorth America12.1%25.424.4%
15POEPorter3LCCNorth America12.9%117.535.4%
16UALUnited1FSCNorth America12.9%2368.627.8%
17AAYAllegiant Air2LCCNorth America13.9%271.631.0%
18AALAmerican Airlines1FSCNorth America15.6%4373.130.9%
19FFTFrontier2LCCNorth America17.5%234.536.1%
20JZAJazz2LCCNorth America18.4%145.439.6%
21DALDelta1FSCNorth America19.0%3123.637.0%
22JBUJetBlue1LCCNorth America25.1%965.543.1%
Region

Middle East and Africa

The Middle East & Africa entered July with airline operations continuing to stabilise following June's geopolitical disruption, as carriers restored schedules despite ongoing airspace restrictions and elevated fuel costs. Across Africa, localized weather and infrastructure constraints remained the primary disruption drivers. While overall disruption metrics increased by 18% compared with July 2025, flight volumes remained more than 10% below last year's levels, highlighting that the region's recovery is still incomplete. Despite these challenges, airlines demonstrated strong operational resilience, maintaining network continuity amid an evolving geopolitical and operational landscape.

33 Airlines | 9 LCC | 24 FSC

28.9%
Avg Total Disruption
6.9%
% Global Disruption
9.3%
Average ImPax
3.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Overall, I had a very good experience with [AIRLINE]. The staff were courteous and professional, and I appreciated that any delays were communicated clearly and in advance. To make the experience even better, you could continue expanding the in-flight entertainment options and meal variety. Keep up the excellent service.”

[Tier 1, FSC]

“This Airline is extremely disappointing. I had a flight from [CITY] to [CITY], the air traffic had us waiting in the plane for 2 hours resulting in us missing our flight to [CITY], we had to wait for 11 hours for our next flight and were “recompensed” with a meal voucher. On Monday I received an email informing me that my flight from [CITY] would leave an hour later than expected,which was fine as my flight to [CITY] was an hour later. The flight was then further delayed without being informed. I noticed it on my [AIRLINE] app now. At 13:58. This results in me missing my flight back to [CITY]. I am extremely frustrated with this entire process. I’ve had to change yet another flight on this 10 day trip, it is absolutely ridiculous and disappointing of such a “prestigious” airline to be this incompetent. I have now had to change my flight to 5 hours later resulting in another long transit in the airport. I contacted customer support and was met with “the best thing we can do is move your flight to tomorrow” lol an absolute joke. Safe to say I will never fly with this airline again.”

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1LNKAirlink2LCCME&A1.7%7.424.3%
2MEAMiddle East Airlines2FSCME&A1.9%6.117.7%
3SAASouth African Airways4FSCME&A2.3%6.215.3%
4KNEFlynas2LCCME&A4.0%59.920.5%
5KMMKam Air4FSCME&A4.0%10.623.0%
6SKKASKY Airlines4FSCME&A4.7%8.828.8%
7OMAOman Air3FSCME&A4.8%29.121.8%
8RAMRoyal Air Maroc3FSCME&A5.1%62.932.0%
9MAUAir Mauritius4FSCME&A5.3%9.518.2%
10AHYAzerbaijan Airlines3FSCME&A5.4%22.820.8%
11FADFlyadeal3LCCME&A5.4%60.619.3%
12GFAGulf Air3FSCME&A5.6%41.516.3%
13RWDRwandAir4FSCME&A5.7%6.324.6%
14OMSSalamAir4FSCME&A6.2%21.040.1%
15MSCAir Cairo3LCCME&A6.7%32.626.5%
16QTRQatar Airways1FSCME&A6.8%337.331.4%
17RJARoyal Jordanian3FSCME&A7.5%43.018.6%
18IRMMahan Air3FSCME&A8.6%10.416.3%
19JZRJazeera Airways3LCCME&A8.7%32.818.9%
20MSREgyptair2LCCME&A8.7%92.936.6%
21FDBFlyDubai2LCCME&A9.7%127.627.3%
22SVASaudia1FSCME&A10.0%316.619.4%
23UAEEmirates1FSCME&A10.3%439.535.5%
24ETHEthiopian Airlines2FSCME&A11.2%292.142.9%
25ETDEtihad Airways2FSCME&A11.4%238.736.1%
26KACKuwait Airways3FSCME&A13.1%70.829.5%
27IRAIran AIR4FSCME&A13.8%5.321.9%
28ELYEl Al3FSCME&A13.9%127.345.6%
29ABYAir Arabia2LCCME&A15.5%276.040.9%
30DTATAAG Angola Airlines4FSCME&A16.3%31.429.7%
31KQAKenya Airways3FSCME&A18.9%63.338.2%
32DAHAir Algérie3FSCME&A23.4%165.054.2%
33TARTunisair3LCCME&A30.2%85.961.4%
Region

Latin America

Latin America maintained relatively stable airline operations throughout July, despite seasonal winter weather affecting parts of the Southern Cone. Fog, strong winds and reduced visibility across Chile and Argentina remained the primary disruption drivers, while localized infrastructure works contributed to operational challenges. Although all key disruption metrics increased compared with June, flight volumes continued their recovery and have now almost returned to 2025 levels. Unlike Europe and North America, disruption remained largely localized rather than network-wide, highlighting the resilience of the region's aviation system despite seasonal weather pressures.

15 Airlines | 8 LCC | 7 FSC

22.1%
Avg Total Disruption
4.5%
% Global Disruption
7.8%
Average ImPax
1.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I missed my flight because two [AIRLINE] flights were going to the same location at the same time and I was sat at the wrong gate. [NAME] on the [AIRLINE] check in desk at [CITY] airport could not have been more helpful, immediately finding me a replacement flight free of charge and doing everything he could to fix the situation as quickly as possible. It was the best customer service I’ve ever had at an airline and I will now be a [AIRLINE] customer for life”

[Tier 1, LCC]

“I am extremely disappointed by the way I was treated by one of your [AIRLINE] staff at the airport of [CITY], just before I got into my flight to [CITY]. The staff, with no respect or knowledge whatsoever, searched through my hand luggage and pulled a 500g of commercially packed grounded coffee, and took from me which I am entitled to bring into [CITY] and have done many times in my years as a resident there. If you are going to have your staff searching through our bags just before we get into a plane, when we are tired and already exhausted for a 15 hr flight, make sure to have them trained properly. I am 21 weeks pregnant and have never in my life been treated with so much disrespect and misery by anyone in 8 years travelling around the world. As a paying customer, I feel completely robbed by yourselves and will never recommend or take this route again if nothing is done about this incident. I hope you take the necessary actions.”

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1RPBWingo4FSCLATAM3.2%13.111.4%
2CMPCopa Airlines2FSCLATAM3.2%84.714.6%
3GLOGol Transportes Aereos1LCCLATAM3.5%116.416.7%
4LPELATAM Perú3LCCLATAM4.0%282.319.9%
5AVAAvianca1LCCLATAM4.8%156.617.7%
6AZUAzul Brazilian Airlines1FSCLATAM5.0%145.814.7%
7SKUSKY Airlines3LCCLATAM6.2%48.016.9%
8VOIVolaris1LCCLATAM6.5%198.421.7%
9VCVConviasa4FSCLATAM6.7%1.518.8%
10JATJetSMART3LCCLATAM7.5%101.324.3%
11VIVVivaAerobus2LCCLATAM7.6%207.724.9%
12ARGAerolineas Argentinas2FSCLATAM14.2%184.939.1%
13FBZFlybondi4LCCLATAM14.7%30.715.7%
14BOVBoa Boliviana3FSCLATAM14.8%46.046.9%
15DWIArajet SA4LCCLATAM14.9%80.327.7%