New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

September 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

September 2025


Quick Insights

LATAM Despite overall disruption metrics improving from August 2025, cancellations among Tier 1 carriers rose 15%, affecting over 20,000 additional passengers compared to the previous month. Europe Cancellation rates rose 30%, affecting 100,000 more passengers than in August 2025, with nearly 1 million travelers eligible for EU261 compensation. APAC Even as overall disruptions declined, cancellation rates spiked by nearly 30%, leaving 500,000 more passengers affected than in July 2025.
North America Although Tier 1 carriers operated nearly 70% of U.S. flights in September, they represented only 55% of total cancellations — affecting roughly 400,000 passengers, a decline of over 50% compared to August 2025. ME&A Despite delays falling over 30%, overall cancellation rates edged higher, driven by Tier 2 carriers, whose cancellations nearly doubled compared to August 2025.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | September 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC2.29%1.61%8
2DALDeltaFSCNorth America4.38%2.05%2
3SWASouthwestLCCNorth America4.67%3.38%1
4UALUnitedFSCNorth America6.41%2.54%5
5CESChina EasternLCCAPAC8.07%2.69%6
6CCAAir ChinaFSCAPAC8.70%1.65%10
7AALAmerican AirlinesFSCNorth America8.78%3.17%3
8RYRRyanairLCCEurope8.89%4.96%4
9CSNChina Southern AirlinesFSCAPAC9.78%2.28%7
10EZYeasyJetLCCEurope10.63%3.53%9

Global Disruptions Overview

This month’s report analyses the disruption data of 293 airlines totalling 625,196 disrupted flights, across 2,918,329 planned flights, globally.

September 2025 marked a partial recovery in global aviation stability. Flight volumes fell 7.5% from August as carriers adjusted capacity amid economic and seasonal slowdowns. Despite fewer flights, overall disruptions dropped by more than 20%, while cancellations declined 14%, signaling improved operational management following summer chaos. Europe grappled with cyberattacks and drone incidents; ME&A faced geopolitical and infrastructure pressures; and Latin America contended with airline scheduling issues. Although reliability improved, persistent cyber, staffing, and supply chain risks kept global aviation resilience under scrutiny.

293 Airlines | 160 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
625,196 53.7% LCC | 46.3% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
21% 21.7% LCC | 20.1% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.3% 6.2% LCC | 5.7% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
24.6m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1OTTOTT AirlinesT 4FSCAPAC0.00%0.00.1%
2THDThai SmileT 4LCCAPAC0.05%0.10.1%
3CQNChongqingT 4FSCAPAC0.08%0.20.1%
4JZRJazeera AirwaysT 3LCCME&A0.58%2.77.2%
5OMSSalamAirT 4FSCME&A0.59%1.96.9%
6FADFlyadealT 4LCCME&A0.69%6.28.7%
7FHYFreebirdT 4LCCME&A0.78%2.16.1%
8AEZAeroitaliaT 4LCCEurope0.81%6.38.2%
9TGUTAG AirlinesT 4LCCLATAM0.91%0.86.4%
10FDAFuji DreamT 3LCCAPAC0.92%3.25.5%
11DVRDivi Divi AirT 4FSCNorth America0.96%0.39.9%
12NAYNaysa Air ServicesT 4FSCEurope1.01%1.518.1%
13BRXBraathens Regional AirwaysT 3FSCEurope1.14%7.16.5%
14GBBGlobal AviationT 4FSCME&A1.35%3.56.4%
15JTAJapan Trans AirT 3LCCAPAC1.39%5.016.6%
16FPYPLAY AirlinesT 4LCCEurope1.41%2.74.1%
17SJXStarLuxT 4FSCAPAC1.50%6.710.1%
18CGNAir ChanganT 3LCCAPAC1.52%10.85.2%
19TKJAjetT 3LCCEurope1.53%14.112.3%
20RJARoyal JordanianT 3FSCME&A1.55%7.45.6%
21AIQThai AirAsiaT 3LCCAPAC1.58%23.419.3%
22SCXSun Country AirlinesT 3LCCNorth America1.61%10.24.9%
23AYNFlyArystanT 3LCCAPAC1.65%10.712.1%
24APJPeach AirlinesT 4LCCAPAC1.66%12.811.2%
25JJAJeju AirT 3LCCAPAC1.75%16.323.9%
26SASSAST 2FSCEurope1.76%53.412.6%
27ICEIcelandairT 3FSCEurope1.76%10.411.8%
28AMXAeroMexicoT 2FSCNorth America1.77%27.97.8%
29CMPCopa AirlinesT 2FSCLATAM1.80%35.99.7%
30SEHSky ExpressT 4LCCEurope1.81%19.924.5%
31AUAAustrian AirlinesT 2FSCEurope1.89%30.820.2%
32LNKSouth African AirlinkT 2LCCME&A1.94%28.915.9%
33IBSIberia ExpressT 4LCCEurope1.94%9.513.5%
34VXPAveloT 4LCCNorth America1.95%4.97.1%
35FDBFlyDubaiT 2LCCME&A1.97%30.618.1%
36TOMTUI AirwaysT 2LCCEurope2.01%27.09.9%
37FLEFlairT 4LCCNorth America2.06%7.311.1%
38SKYSkymarkT 3LCCAPAC2.06%15.712.9%
39SFJStarFlyerT 3FSCAPAC2.08%6.912.6%
40ABYAir ArabiaT 4LCCME&A2.09%22.617.6%
41FJIFiji AirwaysT 3LCCAPAC2.09%2.617.0%
42OMAOman AirT 3FSCME&A2.12%10.17.3%
43KALKorean AirT 2FSCAPAC2.17%20.418.7%
44ALKSriLankan AirlinesT 3FSCAPAC2.23%5.722.3%
45IGOIndiGOT 1LCCAPAC2.29%196.115.2%
46TFLTUI fly NetherlandsT 4LCCEurope2.30%6.07.6%
47SLIAeroMéxico ConnectT 3FSCNorth America2.33%14.18.5%
48GLOGol Transportes AereosT 1LCCLATAM2.41%76.112.5%
49UAEEmiratesT 1FSCME&A2.44%108.320.1%
50CCMAir CorsicaT 3FSCEurope2.48%5.428.6%
51FINFinnairT 2FSCEurope2.49%44.918.3%
52ITYITA AirwaysT 2FSCEurope2.49%34.320.8%
53LOGLoganairT 3FSCEurope2.59%13.115.4%
54HALHawaiian AirlinesT 1FSCNorth America2.59%35.210.9%
55VIRVirgin AtlanticT 3FSCEurope2.60%14.113.6%
56TSCAir TransatT 3FSCNorth America2.60%12.523.8%
57DWIArajet SAT 4LCCLATAM2.60%7.35.7%
58LANLatamT 1FSCLATAM2.61%36.112.5%
59MASMalaysia AirlinesT 2FSCAPAC2.62%30.820.7%
60KACKuwait Airways CorporationT 3LCCME&A2.64%6.39.3%
61NOZNorwegian Air ShuttleT 2FSCEurope2.68%40.115.9%
62THYTurkish AirlinesT 1FSCEurope2.70%198.917.1%
63IBEIberiaT 2FSCEurope2.74%42.919.1%
64WJAWestJetT 2LCCNorth America2.75%49.114.7%
65VOZVirgin AustraliaT 2FSCAPAC2.77%40.920.3%
66JJPJetstar JapanT 3LCCAPAC2.78%12.316.3%
67SNJSolaseed AirT 3FSCAPAC2.78%4.910.8%
68THAThai AirwaysT 3LCCAPAC2.79%39.420.4%
69JALJapan AirlinesT 1FSCAPAC2.80%106.319.3%
70JNAJin AirT 3LCCAPAC2.83%22.830.6%
71PALPhilippine Air LinesT 3LCCAPAC2.87%15.48.8%
72UTYAlliance AirlinesT 2LCCAPAC2.88%5.710.8%
73SZSScandinavian Airlines ConnectT 3LCCEurope2.92%22.017.0%
74TVFTransavia FranceT 2LCCEurope2.92%50.519.4%
75CEBCebu PacificT 2LCCAPAC2.97%51.515.5%
76OVAAir Europa ExpressT 3LCCEurope3.00%4.732.9%
77ASHMesaT 2FSCNorth America3.02%32.58.8%
78SAASouth African AirwaysT 4FSCME&A3.03%4.014.1%
79TWBT'way AirT 4FSCAPAC3.03%24.519.1%
80CFGCondorT 2FSCEurope3.04%49.317.8%
81UBGUS-Bangla AirlinesT 4LCCME&A3.04%7.325.0%
82QTRQatar AirwaysT 1FSCME&A3.04%86.714.8%
83LAOLao AirlinesT 4FSCAPAC3.11%3.224.9%
84SKUSky AirlinesT 3LCCLATAM3.16%14.411.3%
85GFAGulf AirT 4FSCME&A3.17%16.014.6%
86BKPBangkokT 3FSCAPAC3.20%16.215.6%
87ORCOriental Air BridgeT 4LCCAPAC3.21%5.914.6%
88TAMLatam BrasilT 1FSCLATAM3.23%124.916.1%
89AZUAzul Brazilian AirlinesT 1FSCLATAM3.28%93.611.0%
90AEEAegean AirlinesT 2FSCEurope3.34%50.825.5%
91CTVCitilink IndonesiaT 3LCCAPAC3.37%27.419.9%
92AKXANA WingsT 2FSCAPAC3.39%58.417.6%
93IAWIraqi AirwaysT 4FSCME&A3.39%11.612.1%
94QLKQantasLinkT 2LCCAPAC3.40%54.112.7%
95ANAAll NipponT 1FSCAPAC3.43%104.516.8%
96ETDEtihad AirwaysT 2FSCME&A3.43%61.815.1%
97CALChina AirlinesT 3FSCAPAC3.49%45.115.4%
98QXEHorizonT 4LCCNorth America3.52%18.914.0%
99AARAsianaT 2FSCAPAC3.54%14.726.2%
100KNEFlynasT 2LCCME&A3.56%46.118.1%
101IRMMahan AirT 4FSCME&A3.57%11.16.4%
102TTWTigerair TaiwanT 4FSCAPAC3.62%9.520.2%
103AKJAkasa AirT 4LCCAPAC3.69%54.77.7%
104NSZNorwegian Air SwedenT 3LCCEurope3.77%26.720.7%
105HBHHebei AirlinesT 4LCCAPAC3.77%19.617.7%
106SIASingapore AirlinesT 1FSCAPAC3.81%82.219.3%
107ARTSmart LynxT 3LCCEurope3.86%8.918.8%
108TGWScootT 3LCCAPAC3.87%43.225.9%
109PDTPiedmont AirlinesT 4FSCNorth America3.87%18.910.8%
110QFAQantasT 1FSCAPAC3.89%146.415.4%
111VOIVolarisT 1LCCLATAM3.90%22.814.3%
112DLHLufthansaT 1FSCEurope3.98%212.828.8%
113UZBUzbekistan AirwaysT 3FSCME&A4.00%22.125.3%
114AVAAviancaT 1LCCLATAM4.02%115.213.4%
115POEPorterT 3LCCNorth America4.06%27.613.9%
116SXSSun ExpressT 3LCCEurope4.15%76.828.9%
117MBUMarabu AirlinesT 4LCCEurope4.17%7.927.6%
118KZRAir AstanaT 3FSCME&A4.20%21.529.7%
119TUITUI AirwaysT 2LCCEurope4.21%19.928.3%
120TLMThai Lion AirT 4LCCAPAC4.22%32.329.2%
121JAFTUI Fly BelgiumT 4LCCEurope4.24%13.29.8%
122ASAAlaska AirlinesT 1FSCNorth America4.26%140.416.3%
123OAWHelveticT 4LCCEurope4.27%15.232.3%
124CCDDalian AirlinesT 3FSCAPAC4.33%19.710.3%
125AFLAeroflotT 2FSCEurope4.35%96.416.2%
126BAVBamboo AirwaysT 4FSCAPAC4.36%6.916.9%
127ARGAerolineas ArgentinasT 2FSCLATAM4.38%54.518.0%
128MXYBreeze AirwaysT 3LCCNorth America4.38%28.511.8%
129SVASaudiaT 1FSCME&A4.38%112.213.5%
130DALDeltaT 1FSCNorth America4.38%691.813.0%
131SDGStarAirT 4FSCAPAC4.49%5.120.1%
132AXBAir India ExpressT 3LCCAPAC4.53%88.021.5%
133LPELatam PerúT 3LCCLATAM4.55%65.215.3%
134AEAAir EuropaT 3FSCEurope4.56%33.924.7%
135AICAir IndiaT 2FSCAPAC4.57%145.525.2%
136PGTPegasus AirlinesT 1LCCEurope4.61%160.027.7%
137GAPPAL ExpressT 4LCCAPAC4.61%34.29.3%
138SWRSwissT 2FSCEurope4.65%66.929.7%
139ESREastar JetT 4LCCAPAC4.65%19.930.1%
140SWASouthwestT 1LCCNorth America4.67%848.218.6%
141CGZColorful GuizhouT 3LCCAPAC4.68%23.516.4%
142RWDRwandAirT 4FSCME&A4.68%7.219.1%
143LNELatam EcuadorT 4LCCLATAM4.68%10.012.0%
144VTAAir TahitiT 4FSCAPAC4.69%13.321.4%
145EVAEVA AirwaysT 3LCCAPAC4.71%73.219.0%
146HKEHong Kong Express AirwaysT 4FSCAPAC4.73%27.414.3%
147WENWestJet EncoreT 4LCCNorth America4.77%36.416.5%
148RYSBuzzT 2LCCEurope4.80%95.023.5%
149VOEVoloteaT 2LCCEurope4.80%44.125.5%
150OALOlympic AirT 4LCCEurope4.81%27.529.6%
151SKKASKY AirlinesT 4FSCME&A4.83%6.026.1%
152JATJetSmartT 4LCCLATAM4.84%14.717.4%
153JSTJetstarT 2LCCAPAC4.93%92.422.1%
154HOPHOP!T 2LCCEurope4.94%62.224.2%
155VIVVivaAerobusT 2LCCLATAM4.98%102.719.9%
156JACJapan Air CommuterT 3LCCAPAC4.99%24.313.1%
157BTIairBalticT 4FSCEurope5.01%54.330.6%
158TVSSmartwingsT 4LCCEurope5.09%51.126.9%
159HVNVietnam AirlinesT 2LCCAPAC5.09%106.927.2%
160TRATransaviaT 2LCCEurope5.10%41.930.3%
161IRAIranAIRT 4FSCME&A5.17%7.215.6%
162OTCAir TravelT 4LCCAPAC5.19%13.319.0%
163JESJetSMARTT 4LCCLATAM5.19%20.318.2%
164LOTLOT Polish AirlinesT 2FSCEurope5.23%49.434.7%
165RAMRoyal Air MarocT 3FSCME&A5.25%59.335.2%
166SDMRossiya AirlinesT 3LCCEurope5.26%76.612.8%
167KEMCemAirT 4LCCME&A5.28%2.817.7%
168AHYAzerbaijan AirlinesT 4FSCME&A5.32%21.715.3%
169BWACaribbean AirlinesT 4FSCNorth America5.33%14.014.6%
170DTATAAG Angola AirlinesT 4FSCME&A5.38%3.610.5%
171ENYEnvoy AirT 3FSCNorth America5.38%88.215.7%
172CUHUrumqi AirT 4LCCAPAC5.39%14.919.1%
173BBCBiman BangladeshT 4FSCAPAC5.40%22.124.3%
174AAYAllegiant AirT 2LCCNorth America5.44%65.015.1%
175ANZAir New ZealandT 1FSCAPAC5.45%122.924.1%
176EWGEurowingsT 2LCCEurope5.50%106.533.1%
177CLHLufthansa CitylineT 2FSCEurope5.52%37.929.1%
178MDAMandarinT 3FSCAPAC5.61%26.723.7%
179EDVEndeavor AirT 2FSCNorth America5.66%74.513.7%
180CJXJiangxiT 4LCCAPAC5.71%18.314.8%
181ROTTAROMT 3FSCEurope5.71%21.220.7%
182DLAAir DolomitiT 3LCCEurope5.76%40.940.8%
183LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A5.79%8.318.8%
184VSVSCAT AirlinesT 3LCCAPAC5.86%18.734.6%
185CHBWest AirT 4LCCAPAC5.94%78.921.6%
186GIAGaruda IndonesiaT 4FSCAPAC6.03%86.628.0%
187NTHHokkaido Air SystemT 4FSCAPAC6.03%2.715.6%
188CAICorendon AirlinesT 3FSCEurope6.07%32.725.0%
189JZAJazzT 2LCCNorth America6.12%30.019.9%
190BCYCityjetT 3LCCEurope6.15%31.123.7%
191PVLPAL AirlinesT 3LCCAPAC6.21%34.815.6%
192BHSBahamasairT 4FSCNorth America6.22%5.825.1%
193OCNDiscoverT 4FSCEurope6.24%14.340.4%
194YZRSuparnaT 4FSCAPAC6.25%29.215.3%
195FZAFuzhou AirlinesT 4LCCAPAC6.26%17.225.2%
196EINAer LingusT 2FSCEurope6.38%74.424.3%
197UALUnitedT 1FSCNorth America6.41%1071.418.2%
198CUAChina United AirlinesT 2LCCAPAC6.42%25.519.6%
199ACAAir CanadaT 2FSCNorth America6.45%177.219.8%
200RXARegional Express AirlinesT 3FSCAPAC6.47%35.826.3%
201AERAer LingusT 3FSCEurope6.50%17.225.3%
202UEAChengdu AirlinesT 2LCCAPAC6.58%75.124.9%
203MMAMAIT 4FSCAPAC6.60%16.621.4%
204OKAOkay AirwaysT 3LCCAPAC6.77%35.418.4%
205CTNCroatia AirlinesT 3FSCEurope6.77%23.637.0%
206KNAKunming AirlinesT 4LCCAPAC6.81%59.816.7%
207RLHRuiliT 3LCCAPAC6.87%18.921.6%
208JIAPSA AirlinesT 2FSCNorth America6.92%81.116.0%
209QDAQingdao AirlinesT 3LCCAPAC6.92%30.119.0%
210PCOPacific Coastal AirlinesT 3LCCNorth America6.92%16.821.5%
211AURAurigny Air Services Ltd.T 4FSCEurope6.93%13.327.6%
212WMTWizz Air MaltaT 2LCCEurope7.04%170.826.4%
213NKSSpiritT 1LCCNorth America7.05%180.916.5%
214KLMKLMT 1FSCEurope7.08%293.231.7%
215TAPTAP Air PortugalT 2LCCEurope7.10%48.840.5%
216CDCZhejiang LoongT 2LCCAPAC7.11%80.917.8%
217LGLLuxairT 4LCCEurope7.13%13.238.2%
218SATSATA Air AcoresT 4FSCEurope7.15%23.021.8%
219CFEBA CityFlyerT 3FSCEurope7.17%25.220.3%
220VLGVueling AirlinesT 2LCCEurope7.20%226.422.9%
221BAWBritish AirwaysT 1FSCEurope7.21%313.433.9%
222ROUAir Canada RougeT 3LCCNorth America7.29%22.218.7%
223FFTFrontierT 2LCCNorth America7.29%70.320.2%
224PGAPortugaliaT 3LCCEurope7.37%26.241.2%
225JYH9 AirT 3LCCAPAC7.38%48.722.3%
226TVJThai Vietjet AirT 4LCCAPAC7.44%31.526.2%
227AFRAir FranceT 1FSCEurope7.50%275.033.2%
228CBGGX AirlinesT 3LCCEurope7.54%37.520.7%
229CSCSichuan AirlinesT 1LCCAPAC7.54%224.123.7%
230CDGShandong AirlinesT 1LCCAPAC7.80%183.822.6%
231RPBCopa Airlines ColumbiaT 4FSCLATAM7.81%19.917.1%
232JBUJetBlueT 1LCCNorth America7.87%246.320.0%
233BOVBoa BolivianaT 3FSCLATAM8.02%14.122.4%
234CSHShanghai AirlinesT 1FSCAPAC8.02%105.224.8%
235TBATibet AirlinesT 3LCCAPAC8.05%29.128.4%
236EXSJet2.comT 2LCCEurope8.05%183.237.2%
237VTEContour AirlinesT 3FSCNorth America8.07%42.116.1%
238CESChina EasternT 1LCCAPAC8.07%742.723.4%
239ETHEthiopian AirlinesT 2FSCME&A8.09%185.633.5%
240CXAXiamenAirT 1LCCAPAC8.10%238.924.4%
241LKELucky AirT 3LCCAPAC8.11%83.622.5%
242WZZWizz AirT 2LCCEurope8.24%192.431.7%
243VJCVietJet AirT 2LCCAPAC8.24%188.734.8%
244CHHHainan AirlinesT 1FSCAPAC8.29%279.219.6%
245NWSNordwindT 4FSCEurope8.43%34.419.5%
246MSREgyptairT 2LCCME&A8.46%108.737.2%
247CBJBeijing Capital AirlinesT 1LCCAPAC8.57%104.424.0%
248VREAir Cote D'IvoireT 4FSCME&A8.63%7.724.0%
249QJEQantasLinkT 4LCCAPAC8.67%14.323.9%
250CCAAir ChinaT 1FSCAPAC8.70%754.719.0%
251ASLAir SerbiaT 3FSCEurope8.78%48.136.4%
252AALAmerican AirlinesT 1FSCNorth America8.78%1192.821.0%
253RYRRyanairT 1LCCEurope8.89%1232.934.3%
254MSCAir CairoT 3LCCME&A8.95%39.532.9%
255BCIBlue IslandsT 4FSCEurope9.03%6.918.3%
256AMUAir MacauT 4LCCAPAC9.03%27.926.6%
257ELYEl AlT 3FSCME&A9.43%58.538.8%
258SBIS7 AirlinesT 2FSCEurope9.60%119.824.9%
259CSNChina Southern AirlinesT 1FSCAPAC9.78%1036.119.9%
260CNMAir China Inner MongoliaT 4LCCAPAC10.01%25.021.3%
261DKHJuneyao AirlinesT 2LCCAPAC10.22%251.724.6%
262NBTNorse Atlantic AirwaysT 4LCCEurope10.30%8.423.3%
263CQHSpring AirlinesT 2LCCAPAC10.51%256.624.3%
264CRKHong Kong AirlinesT 4FSCAPAC10.54%44.625.6%
265EZYeasyJetT 1LCCEurope10.63%703.137.3%
266GCRTianjin AirlinesT 2FSCAPAC10.63%186.125.6%
267ACNAzul ConectaT 4LCCLATAM10.65%23.217.3%
268HXAChina Express AirlinesT 2LCCAPAC10.67%149.531.3%
269KLCKLM CityhopperT 2LCCEurope10.77%6.537.8%
270RUKRyanair UKT 3LCCEurope11.31%46.140.9%
271WUKWizz Air UKT 4LCCEurope11.35%50.830.8%
272BELBrussels AirlinesT 2FSCEurope11.62%123.135.7%
273EPADonghai AirlinesT 4LCCAPAC11.63%57.327.2%
274EFWBA Euroflyer dbaT 4FSCEurope11.66%44.142.4%
275CPACathay PacificT 1FSCAPAC11.89%202.126.7%
276KQAKenya AirwaysT 3FSCME&A12.79%63.929.5%
277MXDMalindo AirT 3LCCAPAC12.79%35.837.1%
278XAXAirAsia XT 3LCCAPAC12.91%32.523.3%
279CSZShenzhen AirlinesT 1LCCAPAC13.52%293.926.5%
280MWGMASwingsT 4LCCAPAC14.31%55.531.6%
281AXMAirAsiaT 1LCCAPAC14.81%365.937.5%
282FBZFlybondiT 4LCCLATAM14.97%47.231.3%
283AWQIndonesia AirAsiaT 4LCCAPAC15.69%75.934.1%
284AIEAir InuitT 3LCCNorth America15.75%82.229.8%
285SEJSpiceJetT 2LCCAPAC17.18%105.130.7%
286SJVSuper Air JetT 3LCCAPAC17.19%181.639.8%
287DAHAir AlgerieT 3FSCME&A17.72%200.341.3%
288PIAPakistan International AirlinesT 3FSCAPAC18.98%76.933.6%
289WONWings AbadiT 3LCCAPAC19.01%28.538.3%
290BTKBatik AirT 2FSCAPAC19.66%189.040.5%
291IWYInterCaribbean AirwaysT 4LCCNorth America22.70%25.339.6%
292TARTunis AirT 4LCCME&A24.67%58.260.3%
293LNILion AirT 2LCCAPAC29.74%387.346.3%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

September 2025 saw an 8% drop in flight volumes and an almost 30% decline in overall disruptions, despite a rise in cancellations. Super-Typhoon Ragasa crippled major hubs from Hong Kong to Sydney, with Cathay Pacific and Qantas facing cascading schedule failures and overwhelmed rebooking systems. Thousands of passengers were stranded across borders as severe weather collided with crew shortages and infrastructure strain. The crisis exposed APAC’s vulnerability and reinforced the urgent need for stronger regional coordination, contingency planning, and digital resilience.

116 Airlines | 73 LCC | 43 FSC

21%
Avg Total Disruption
36.4%
% Global Disruption
6.4%
Average ImPax
10.1m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Due to the typhoon and severe weather, [CITY] Airport was closed and thousands of flights were cancelled. Naturally, [AIRLINE]’s customer service was overwhelmed with calls. Despite the challenging situation, [Agent] from customer service handled my case with great professionalism. He listened carefully, understood the urgency of my business requirements, and worked patiently to find a solution. [Agent] successfully rerouted my destination and ensured that I could continue my journey with minimal disruption. I truly appreciate his dedication and problem solving skills during such a difficult time. [Agent] turned a stressful situation into a smooth resolution. Excellent service from [AIRLINE], and especially from [Agent].”

[Tier 1, FSC]

“Absolute garbage airline and lying customer service. There are so many instances to list I'll just pick a few: all within the same return flight: Flight from [CITY] to [CITY] was delayed over an hour due to a broken coffee machine. Yes, that was the actual reason given. This resulted in a very nearly missed connection, only saved from my family's athleticism in the airport sprint in [CITY]. They also damaged one of our bags. We didn't realize this until about 10 days after arriving, and guess how long you have to claim baggage damage? 7 days. That's fantastic. I'm not that bothered because I'm sure they would have just found another lie to get out of compensating us anyway. Maybe the fake weather disruption damaged the bag?”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1OTTOTT AirlinesT 4FSCAPAC0.00%0.00.1%
2THDThai SmileT 4LCCAPAC0.05%0.10.1%
3CQNChongqingT 4FSCAPAC0.08%0.20.1%
4FDAFuji DreamT 3LCCAPAC0.92%3.25.5%
5JTAJapan Trans AirT 3LCCAPAC1.39%5.016.6%
6SJXStarLuxT 4FSCAPAC1.50%6.710.1%
7CGNAir ChanganT 3LCCAPAC1.52%10.85.2%
8AIQThai AirAsiaT 3LCCAPAC1.58%23.419.3%
9AYNFlyArystanT 3LCCAPAC1.65%10.712.1%
10APJPeach AirlinesT 4LCCAPAC1.66%12.811.2%
11JJAJeju AirT 3LCCAPAC1.75%16.323.9%
12SKYSkymarkT 3LCCAPAC2.06%15.712.9%
13SFJStarFlyerT 3FSCAPAC2.08%6.912.6%
14FJIFiji AirwaysT 3LCCAPAC2.09%2.617.0%
15KALKorean AirT 2FSCAPAC2.17%20.418.7%
16ALKSriLankan AirlinesT 3FSCAPAC2.23%5.722.3%
17IGOIndiGOT 1LCCAPAC2.29%196.115.2%
18MASMalaysia AirlinesT 2FSCAPAC2.62%30.820.7%
19VOZVirgin AustraliaT 2FSCAPAC2.77%40.920.3%
20JJPJetstar JapanT 3LCCAPAC2.78%12.316.3%
21SNJSolaseed AirT 3FSCAPAC2.78%4.910.8%
22THAThai AirwaysT 3LCCAPAC2.79%39.420.4%
23JALJapan AirlinesT 1FSCAPAC2.80%106.319.3%
24JNAJin AirT 3LCCAPAC2.83%22.830.6%
25PALPhilippine Air LinesT 3LCCAPAC2.87%15.48.8%
26UTYAlliance AirlinesT 2LCCAPAC2.88%5.710.8%
27CEBCebu PacificT 2LCCAPAC2.97%51.515.5%
28TWBT'way AirT 4FSCAPAC3.03%24.519.1%
29LAOLao AirlinesT 4FSCAPAC3.11%3.224.9%
30BKPBangkokT 3FSCAPAC3.20%16.215.6%
31ORCOriental Air BridgeT 4LCCAPAC3.21%5.914.6%
32CTVCitilink IndonesiaT 3LCCAPAC3.37%27.419.9%
33AKXANA WingsT 2FSCAPAC3.39%58.417.6%
34QLKQantasLinkT 2LCCAPAC3.40%54.112.7%
35ANAAll NipponT 1FSCAPAC3.43%104.516.8%
36CALChina AirlinesT 3FSCAPAC3.49%45.115.4%
37AARAsianaT 2FSCAPAC3.54%14.726.2%
38TTWTigerair TaiwanT 4FSCAPAC3.62%9.520.2%
39AKJAkasa AirT 4LCCAPAC3.69%54.77.7%
40HBHHebei AirlinesT 4LCCAPAC3.77%19.617.7%
41SIASingapore AirlinesT 1FSCAPAC3.81%82.219.3%
42TGWScootT 3LCCAPAC3.87%43.225.9%
43QFAQantasT 1FSCAPAC3.89%146.415.4%
44TLMThai Lion AirT 4LCCAPAC4.22%32.329.2%
45CCDDalian AirlinesT 3FSCAPAC4.33%19.710.3%
46BAVBamboo AirwaysT 4FSCAPAC4.36%6.916.9%
47SDGStarAirT 4FSCAPAC4.49%5.120.1%
48AXBAir India ExpressT 3LCCAPAC4.53%88.021.5%
49AICAir IndiaT 2FSCAPAC4.57%145.525.2%
50GAPPAL ExpressT 4LCCAPAC4.61%34.29.3%
51ESREastar JetT 4LCCAPAC4.65%19.930.1%
52CGZColorful GuizhouT 3LCCAPAC4.68%23.516.4%
53VTAAir TahitiT 4FSCAPAC4.69%13.321.4%
54EVAEVA AirwaysT 3LCCAPAC4.71%73.219.0%
55HKEHong Kong Express AirwaysT 4FSCAPAC4.73%27.414.3%
56JSTJetstarT 2LCCAPAC4.93%92.422.1%
57JACJapan Air CommuterT 3LCCAPAC4.99%24.313.1%
58HVNVietnam AirlinesT 2LCCAPAC5.09%106.927.2%
59OTCAir TravelT 4LCCAPAC5.19%13.319.0%
60CUHUrumqi AirT 4LCCAPAC5.39%14.919.1%
61BBCBiman BangladeshT 4FSCAPAC5.40%22.124.3%
62ANZAir New ZealandT 1FSCAPAC5.45%122.924.1%
63MDAMandarinT 3FSCAPAC5.61%26.723.7%
64CJXJiangxiT 4LCCAPAC5.71%18.314.8%
65VSVSCAT AirlinesT 3LCCAPAC5.86%18.734.6%
66CHBWest AirT 4LCCAPAC5.94%78.921.6%
67GIAGaruda IndonesiaT 4FSCAPAC6.03%86.628.0%
68NTHHokkaido Air SystemT 4FSCAPAC6.03%2.715.6%
69PVLPAL AirlinesT 3LCCAPAC6.21%34.815.6%
70YZRSuparnaT 4FSCAPAC6.25%29.215.3%
71FZAFuzhou AirlinesT 4LCCAPAC6.26%17.225.2%
72CUAChina United AirlinesT 2LCCAPAC6.42%25.519.6%
73RXARegional Express AirlinesT 3FSCAPAC6.47%35.826.3%
74UEAChengdu AirlinesT 2LCCAPAC6.58%75.124.9%
75MMAMAIT 4FSCAPAC6.60%16.621.4%
76OKAOkay AirwaysT 3LCCAPAC6.77%35.418.4%
77KNAKunming AirlinesT 4LCCAPAC6.81%59.816.7%
78RLHRuiliT 3LCCAPAC6.87%18.921.6%
79QDAQingdao AirlinesT 3LCCAPAC6.92%30.119.0%
80CDCZhejiang LoongT 2LCCAPAC7.11%80.917.8%
81JYH9 AirT 3LCCAPAC7.38%48.722.3%
82TVJThai Vietjet AirT 4LCCAPAC7.44%31.526.2%
83CSCSichuan AirlinesT 1LCCAPAC7.54%224.123.7%
84CDGShandong AirlinesT 1LCCAPAC7.80%183.822.6%
85CSHShanghai AirlinesT 1FSCAPAC8.02%105.224.8%
86TBATibet AirlinesT 3LCCAPAC8.05%29.128.4%
87CESChina EasternT 1LCCAPAC8.07%742.723.4%
88CXAXiamenAirT 1LCCAPAC8.10%238.924.4%
89LKELucky AirT 3LCCAPAC8.11%83.622.5%
90VJCVietJet AirT 2LCCAPAC8.24%188.734.8%
91CHHHainan AirlinesT 1FSCAPAC8.29%279.219.6%
92CBJBeijing Capital AirlinesT 1LCCAPAC8.57%104.424.0%
93QJEQantasLinkT 4LCCAPAC8.67%14.323.9%
94CCAAir ChinaT 1FSCAPAC8.70%754.719.0%
95AMUAir MacauT 4LCCAPAC9.03%27.926.6%
96CSNChina Southern AirlinesT 1FSCAPAC9.78%1036.119.9%
97CNMAir China Inner MongoliaT 4LCCAPAC10.01%25.021.3%
98DKHJuneyao AirlinesT 2LCCAPAC10.22%251.724.6%
99CQHSpring AirlinesT 2LCCAPAC10.51%256.624.3%
100CRKHong Kong AirlinesT 4FSCAPAC10.54%44.625.6%
101GCRTianjin AirlinesT 2FSCAPAC10.63%186.125.6%
102HXAChina Express AirlinesT 2LCCAPAC10.67%149.531.3%
103EPADonghai AirlinesT 4LCCAPAC11.63%57.327.2%
104CPACathay PacificT 1FSCAPAC11.89%202.126.7%
105MXDMalindo AirT 3LCCAPAC12.79%35.837.1%
106XAXAirAsia XT 3LCCAPAC12.91%32.523.3%
107CSZShenzhen AirlinesT 1LCCAPAC13.52%293.926.5%
108MWGMASwingsT 4LCCAPAC14.31%55.531.6%
109AXMAirAsiaT 1LCCAPAC14.81%365.937.5%
110AWQIndonesia AirAsiaT 4LCCAPAC15.69%75.934.1%
111SEJSpiceJetT 2LCCAPAC17.18%105.130.7%
112SJVSuper Air JetT 3LCCAPAC17.19%181.639.8%
113PIAPakistan International AirlinesT 3FSCAPAC18.98%76.933.6%
114WONWings AbadiT 3LCCAPAC19.01%28.538.3%
115BTKBatik AirT 2FSCAPAC19.66%189.040.5%
116LNILion AirT 2LCCAPAC29.74%387.346.3%
Region

Europe

September 2025 highlighted Europe’s aviation vulnerabilities amid overlapping crises. A coordinated cyberattack crippled major airports, while rogue drones forced emergency shutdowns across Scandinavia. Persistent ATC staffing shortages delayed thousands of flights, and Russian drone incursions over Poland heightened geopolitical risks to civil airspace. These events exposed Europe’s reliance on fragile digital systems and strained infrastructure, emphasizing the urgent need for cross-border cybersecurity, airspace monitoring, and contingency planning. Despite lower flight volumes, both delays and cancellation rates rose this month.

83 Airlines | 43 LCC | 40 FSC

25%
Avg Total Disruption
33.9%
% Global Disruption
5.3%
Average ImPax
6.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Never had a problem with [AIRLINE], staff have always been friendly, professional and helpful. This year was the first time we used the order to seat service and can't recommend it enough, our flight was early morning and despite a delay due to an aircraft fault we arrived only 15 minutes behind schedule. For a low budget airline they aren't that bad.”

[Tier 2, FSC]

“I've flown with [AIRLINE] quite a few times. Never had any major issues or a major delay. It's your pretty standard low cost airline, don't expect some amazing service with them. You pay them to get from A to B and that's what they do. The issues I have had with them were mostly minor but still relevant. Their priority boarding service is a bit of a mess. It seems like some airports do it better than others. On my flight from [CITY] they put priority passengers into the waiting area at the gate first but then in a few minutes they just mixed everyone together anyway and everyone boarded at the same time. That's not how it should be done since Priority Boarding means you get to board the plane first. Other airports, however, do it correctly, so this seems to be an issue that's caused by the airport rather than [AIRLINE] itself.”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AEZAeroitaliaT 4LCCEurope0.81%6.38.2%
2NAYNaysa Air ServicesT 4FSCEurope1.01%1.518.1%
3BRXBraathens Regional AirwaysT 3FSCEurope1.14%7.16.5%
4FPYPLAY AirlinesT 4LCCEurope1.41%2.74.1%
5TKJAjetT 3LCCEurope1.53%14.112.3%
6SASSAST 2FSCEurope1.76%53.412.6%
7ICEIcelandairT 3FSCEurope1.76%10.411.8%
8SEHSky ExpressT 4LCCEurope1.81%19.924.5%
9AUAAustrian AirlinesT 2FSCEurope1.89%30.820.2%
10IBSIberia ExpressT 4LCCEurope1.94%9.513.5%
11TOMTUI AirwaysT 2LCCEurope2.01%27.09.9%
12TFLTUI fly NetherlandsT 4LCCEurope2.30%6.07.6%
13CCMAir CorsicaT 3FSCEurope2.48%5.428.6%
14FINFinnairT 2FSCEurope2.49%44.918.3%
15ITYITA AirwaysT 2FSCEurope2.49%34.320.8%
16LOGLoganairT 3FSCEurope2.59%13.115.4%
17VIRVirgin AtlanticT 3FSCEurope2.60%14.113.6%
18NOZNorwegian Air ShuttleT 2FSCEurope2.68%40.115.9%
19THYTurkish AirlinesT 1FSCEurope2.70%198.917.1%
20IBEIberiaT 2FSCEurope2.74%42.919.1%
21SZSScandinavian Airlines ConnectT 3LCCEurope2.92%22.017.0%
22TVFTransavia FranceT 2LCCEurope2.92%50.519.4%
23OVAAir Europa ExpressT 3LCCEurope3.00%4.732.9%
24CFGCondorT 2FSCEurope3.04%49.317.8%
25AEEAegean AirlinesT 2FSCEurope3.34%50.825.5%
26NSZNorwegian Air SwedenT 3LCCEurope3.77%26.720.7%
27ARTSmart LynxT 3LCCEurope3.86%8.918.8%
28DLHLufthansaT 1FSCEurope3.98%212.828.8%
29SXSSun ExpressT 3LCCEurope4.15%76.828.9%
30MBUMarabu AirlinesT 4LCCEurope4.17%7.927.6%
31TUITUI AirwaysT 2LCCEurope4.21%19.928.3%
32JAFTUI Fly BelgiumT 4LCCEurope4.24%13.29.8%
33OAWHelveticT 4LCCEurope4.27%15.232.3%
34AFLAeroflotT 2FSCEurope4.35%96.416.2%
35AEAAir EuropaT 3FSCEurope4.56%33.924.7%
36PGTPegasus AirlinesT 1LCCEurope4.61%160.027.7%
37SWRSwissT 2FSCEurope4.65%66.929.7%
38RYSBuzzT 2LCCEurope4.80%95.023.5%
39VOEVoloteaT 2LCCEurope4.80%44.125.5%
40OALOlympic AirT 4LCCEurope4.81%27.529.6%
41HOPHOP!T 2LCCEurope4.94%62.224.2%
42BTIairBalticT 4FSCEurope5.01%54.330.6%
43TVSSmartwingsT 4LCCEurope5.09%51.126.9%
44TRATransaviaT 2LCCEurope5.10%41.930.3%
45LOTLOT Polish AirlinesT 2FSCEurope5.23%49.434.7%
46SDMRossiya AirlinesT 3LCCEurope5.26%76.612.8%
47EWGEurowingsT 2LCCEurope5.50%106.533.1%
48CLHLufthansa CitylineT 2FSCEurope5.52%37.929.1%
49ROTTAROMT 3FSCEurope5.71%21.220.7%
50DLAAir DolomitiT 3LCCEurope5.76%40.940.8%
51CAICorendon AirlinesT 3FSCEurope6.07%32.725.0%
52BCYCityjetT 3LCCEurope6.15%31.123.7%
53OCNDiscoverT 4FSCEurope6.24%14.340.4%
54EINAer LingusT 2FSCEurope6.38%74.424.3%
55AERAer LingusT 3FSCEurope6.50%17.225.3%
56CTNCroatia AirlinesT 3FSCEurope6.77%23.637.0%
57AURAurigny Air Services Ltd.T 4FSCEurope6.93%13.327.6%
58WMTWizz Air MaltaT 2LCCEurope7.04%170.826.4%
59KLMKLMT 1FSCEurope7.08%293.231.7%
60TAPTAP Air PortugalT 2LCCEurope7.10%48.840.5%
61LGLLuxairT 4LCCEurope7.13%13.238.2%
62SATSATA Air AcoresT 4FSCEurope7.15%23.021.8%
63CFEBA CityFlyerT 3FSCEurope7.17%25.220.3%
64VLGVueling AirlinesT 2LCCEurope7.20%226.422.9%
65BAWBritish AirwaysT 1FSCEurope7.21%313.433.9%
66PGAPortugaliaT 3LCCEurope7.37%26.241.2%
67AFRAir FranceT 1FSCEurope7.50%275.033.2%
68CBGGX AirlinesT 3LCCEurope7.54%37.520.7%
69EXSJet2.comT 2LCCEurope8.05%183.237.2%
70WZZWizz AirT 2LCCEurope8.24%192.431.7%
71NWSNordwindT 4FSCEurope8.43%34.419.5%
72ASLAir SerbiaT 3FSCEurope8.78%48.136.4%
73RYRRyanairT 1LCCEurope8.89%1232.934.3%
74BCIBlue IslandsT 4FSCEurope9.03%6.918.3%
75SBIS7 AirlinesT 2FSCEurope9.60%119.824.9%
76NBTNorse Atlantic AirwaysT 4LCCEurope10.30%8.423.3%
77EZYeasyJetT 1LCCEurope10.63%703.137.3%
78KLCKLM CityhopperT 2LCCEurope10.77%6.537.8%
79RUKRyanair UKT 3LCCEurope11.31%46.140.9%
80WUKWizz Air UKT 4LCCEurope11.35%50.830.8%
81BELBrussels AirlinesT 2FSCEurope11.62%123.135.7%
82EFWBA Euroflyer dbaT 4FSCEurope11.66%44.142.4%
Region

North America

An 8% decline in flight volumes in September 2025 drove a more than 30% drop in overall disruptions, impacting over 4 million fewer passengers than in August. Despite the improvement, cascading technical failures exposed the sector’s digital fragility. American and United Airlines suffered major system outages, while a Dallas telecom failure grounded flights across Texas. At the same time, uncertainty over federal funding raised concerns about staffing and safety oversight, underscoring the need for stronger resilience and coordinated crisis response.

36 Airlines | 18 LCC | 18 FSC

16.2%
Avg Total Disruption
18.7%
% Global Disruption
5.6%
ImPax
5.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“This Crew was OUTSTANDING. We had a very organised passenger loading experience and once we were in air unbeknown to us we were flying through a hurricane area. The crew were so calm and the pilot was very cool and in control. The crew could not get up until it was safe to do so and all the passengers knew was the seatbelt sign had to stay on for turbulence for a little while and when the crew were allowed they couldn’t do enough for us all. They managed to give us five star service and were happy and smiling and taking time to check on everyone. I am a frequent flyer and took 6 flights this trip and this particular crew was so helpful and concerned for passenger welfare and it must have been a very difficult route as well - we were on a full A380 for a long trip. All service was impeccable including clean up. I cannot recommend the team highly enough with words but I assure you they were all experienced and knew exactly how to treat their passengers. Very impressive.”

[Tier 1, FSC]

“Traveling with [AIRLINE] was a hassle. I’m disappointed at how they handled our situation. We booked our tickets prior to my name change since we got married. We knew the ticket had to match the passport. With the new issue of a passport to reflect my married name, we reached out plenty of times to customer service to ensure my ticket matched my passport. They noted that the problem was solved and official change would occur at the airport. Once we arrived at the airport for our flight, we were told that we needed a physical copy of a marriage license. With our previous interactions with [AIRLINE] and with our research on online policies, no where did it delineate the need to bring such documentation. Due to this, me and my child had to be placed on a different flight than the rest of our family. We were traveling with an extra fee when this all could have been prevented. If we knew, we would’ve rebooked the flight months ago. Unfortunately, [AIRLINE] misled us and created undue stress when all this could have been prevented.”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America0.96%0.39.9%
2SCXSun Country AirlinesT 3LCCNorth America1.61%10.24.9%
3AMXAeroMexicoT 2FSCNorth America1.77%27.97.8%
4VXPAveloT 4LCCNorth America1.95%4.97.1%
5FLEFlairT 4LCCNorth America2.06%7.311.1%
6SLIAeroMéxico ConnectT 3FSCNorth America2.33%14.18.5%
7HALHawaiian AirlinesT 1FSCNorth America2.59%35.210.9%
8TSCAir TransatT 3FSCNorth America2.60%12.523.8%
9WJAWestJetT 2LCCNorth America2.75%49.114.7%
10ASHMesaT 2FSCNorth America3.02%32.58.8%
11QXEHorizonT 4LCCNorth America3.52%18.914.0%
12PDTPiedmont AirlinesT 4FSCNorth America3.87%18.910.8%
13POEPorterT 3LCCNorth America4.06%27.613.9%
14ASAAlaska AirlinesT 1FSCNorth America4.26%140.416.3%
15MXYBreeze AirwaysT 3LCCNorth America4.38%28.511.8%
16DALDeltaT 1FSCNorth America4.38%691.813.0%
17SWASouthwestT 1LCCNorth America4.67%848.218.6%
18WENWestJet EncoreT 4LCCNorth America4.77%36.416.5%
19BWACaribbean AirlinesT 4FSCNorth America5.33%14.014.6%
20ENYEnvoy AirT 3FSCNorth America5.38%88.215.7%
21AAYAllegiant AirT 2LCCNorth America5.44%65.015.1%
22EDVEndeavor AirT 2FSCNorth America5.66%74.513.7%
23JZAJazzT 2LCCNorth America6.12%30.019.9%
24BHSBahamasairT 4FSCNorth America6.22%5.825.1%
25UALUnitedT 1FSCNorth America6.41%1071.418.2%
26ACAAir CanadaT 2FSCNorth America6.45%177.219.8%
27JIAPSA AirlinesT 2FSCNorth America6.92%81.116.0%
28PCOPacific Coastal AirlinesT 3LCCNorth America6.92%16.821.5%
29NKSSpiritT 1LCCNorth America7.05%180.916.5%
30ROUAir Canada RougeT 3LCCNorth America7.29%22.218.7%
31FFTFrontierT 2LCCNorth America7.29%70.320.2%
32JBUJetBlueT 1LCCNorth America7.87%246.320.0%
33VTEContour AirlinesT 3FSCNorth America8.07%42.116.1%
34AALAmerican AirlinesT 1FSCNorth America8.78%1192.821.0%
35AIEAir InuitT 3LCCNorth America15.75%82.229.8%
36IWYInterCaribbean AirwaysT 4LCCNorth America22.70%25.339.6%
Region

Middle East and Africa

September 2025 exposed the ME&A aviation sector’s layered vulnerabilities. From Wizz Air’s exit from Abu Dhabi to persistent fleet shortages across Africa, carriers faced geopolitical tensions, infrastructure bottlenecks, and financial pressures. Red Sea cable disruptions highlighted digital fragility, while stalled liberalization reflected regulatory stagnation. Despite an 8% drop in flight volumes, overall disruptions fell over 30% versus August, underscoring that resilience now hinges on regional coordination, modernization, and strategic risk management.

40 Airlines | 14 LCC | 26 FSC

19.8%
Avg Total Disruption
6.9%
% Global Disruption
5.1%
Average ImPax
1.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I was travelling from [CITY] to [CITY[ via [CITY] with my now husband, then fiance, for our wedding trip. It was our first flight with [AIRLINE]. What a lovely experience. The check-in was smooth, weight limit generous, food quality amazing and quite tasty. The highlight of that flight were the attendants on the upper deck who were so kind to us, clicked our picture and gave us a card with wishes for our wedding. [NAME] got us nice desserts and champagne. It was a lovely gesture and meant a lot to us. The attendants deserve every bit of praise & commendation for such a thankless job!”

[Tier 1, LCC]

“Very disappointing experience with [AIRLINE]. Service was poor and full of hidden charges. The crew felt untrained and unprofessional. Seat space is extremely tight and uncomfortable. Onboard food and beverage payment is cash only in SAR — no POS or card option — which is unacceptable for international travelers. Overall, not recommended.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1JZRJazeera AirwaysT 3LCCME&A0.58%2.77.2%
2OMSSalamAirT 4FSCME&A0.59%1.96.9%
3FADFlyadealT 4LCCME&A0.69%6.28.7%
4FHYFreebirdT 4LCCME&A0.78%2.16.1%
5GBBGlobal AviationT 4FSCME&A1.35%3.56.4%
6RJARoyal JordanianT 3FSCME&A1.55%7.45.6%
7LNKSouth African AirlinkT 2LCCME&A1.94%28.915.9%
8FDBFlyDubaiT 2LCCME&A1.97%30.618.1%
9ABYAir ArabiaT 4LCCME&A2.09%22.617.6%
10OMAOman AirT 3FSCME&A2.12%10.17.3%
11UAEEmiratesT 1FSCME&A2.44%108.320.1%
12KACKuwait Airways CorporationT 3LCCME&A2.64%6.39.3%
13SAASouth African AirwaysT 4FSCME&A3.03%4.014.1%
14UBGUS-Bangla AirlinesT 4LCCME&A3.04%7.325.0%
15QTRQatar AirwaysT 1FSCME&A3.04%86.714.8%
16GFAGulf AirT 4FSCME&A3.17%16.014.6%
17IAWIraqi AirwaysT 4FSCME&A3.39%11.612.1%
18ETDEtihad AirwaysT 2FSCME&A3.43%61.815.1%
19KNEFlynasT 2LCCME&A3.56%46.118.1%
20IRMMahan AirT 4FSCME&A3.57%11.16.4%
21UZBUzbekistan AirwaysT 3FSCME&A4.00%22.125.3%
22KZRAir AstanaT 3FSCME&A4.20%21.529.7%
23SVASaudiaT 1FSCME&A4.38%112.213.5%
24RWDRwandAirT 4FSCME&A4.68%7.219.1%
25SKKASKY AirlinesT 4FSCME&A4.83%6.026.1%
26IRAIranAIRT 4FSCME&A5.17%7.215.6%
27RAMRoyal Air MarocT 3FSCME&A5.25%59.335.2%
28KEMCemAirT 4LCCME&A5.28%2.817.7%
29AHYAzerbaijan AirlinesT 4FSCME&A5.32%21.715.3%
30DTATAAG Angola AirlinesT 4FSCME&A5.38%3.610.5%
31LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A5.79%8.318.8%
32ETHEthiopian AirlinesT 2FSCME&A8.09%185.633.5%
33MSREgyptairT 2LCCME&A8.46%108.737.2%
34VREAir Cote D'IvoireT 4FSCME&A8.63%7.724.0%
35MSCAir CairoT 3LCCME&A8.95%39.532.9%
36ELYEl AlT 3FSCME&A9.43%58.538.8%
37KQAKenya AirwaysT 3FSCME&A12.79%63.929.5%
38DAHAir AlgerieT 3FSCME&A17.72%200.341.3%
39TARTunis AirT 4LCCME&A24.67%58.260.3%
Region

Latin America

September 2025 highlighted Latin America’s fragile aviation recovery. LATAM Brasil’s repeated cancellations rippled across domestic and international networks, stranding passengers from São Paulo to Santiago. These disruptions exposed deeper regional challenges — aging fleets, limited spare parts, and staffing imbalances — compounded by infrastructure and regulatory inertia. While flight volumes fell 5%, disruptions eased, impacting nearly 100,000 fewer passengers than in August. Rising global supply and maintenance pressures underscore the urgent need for operational resilience, fleet modernization, and cross-border coordination to restore reliability and passenger confidence.

20 Airlines | 13 LCC | 7 FSC

19.8%
Avg Total Disruption
6.9%
% Global Disruption
5.1%
Average ImPax
1.5m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“At 10:30 am, we got the news from [AIRLINE] that our 2:00 pm flight had been canceled and we could not get another flight until 11:00 pm that night. We had a connecting flight in [CITY] and we were desperate. We went to the airport in person to plead our case. Thank goodness we ended up talking to [Agent]. at the counter who quickly sprang into action and got us on the flight leaving in 10 minutes. She ran with us to the gate and helped us through security in a flash and got us on the plane with only moments to spare!!!! She deserves the best for her outstanding helpfulness and can-do attitude. Thank you [Agent]!”

[Tier 1, LCC]

“My flight from [CITY] was delayed an hour and then we sat on the tarmac for 30m which caused me to miss my connecting flight. It was midnight, so the night crew was working... I use the work VERY generously! My flight was rescheduled for the next day at noon... they put me in a line to get my new boarding pass and answer a few questions and I was in the line (of maybe 6 other parties) for FOUR HOURS!! The night crew for [AIRLINE] were completely and utterly USELESS!! They literally sat there and IGNORED US! They wouldn't even look us in the eye to help us!! They showed ZERO empathy for our situation and offered ZERO customer service. It's like we were invisible to them!!! When I finally made my way to a rep he listened to me, stood up, dragged me off to a different rep, dropped me off and RAN AWAY!! He wanted NOTHING to do with me. I've never witnessed such a deplorable display of service! I will never use [AIRLINE] again and HIGHLY recommend that you don't either.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.91%0.86.4%
2CMPCopa AirlinesT 2FSCLATAM1.80%35.99.7%
3GLOGol Transportes AereosT 1LCCLATAM2.41%76.112.5%
4DWIArajet SAT 4LCCLATAM2.60%7.35.7%
5LANLatamT 1FSCLATAM2.61%36.112.5%
6SKUSky AirlinesT 3LCCLATAM3.16%14.411.3%
7TAMLatam BrasilT 1FSCLATAM3.23%124.916.1%
8AZUAzul Brazilian AirlinesT 1FSCLATAM3.28%93.611.0%
9VOIVolarisT 1LCCLATAM3.90%22.814.3%
10AVAAviancaT 1LCCLATAM4.02%115.213.4%
11ARGAerolineas ArgentinasT 2FSCLATAM4.38%54.518.0%
12LPELatam PerúT 3LCCLATAM4.55%65.215.3%
13LNELatam EcuadorT 4LCCLATAM4.68%10.012.0%
14JATJetSmartT 4LCCLATAM4.84%14.717.4%
15VIVVivaAerobusT 2LCCLATAM4.98%102.719.9%
16JESJetSMARTT 4LCCLATAM5.19%20.318.2%
17RPBCopa Airlines ColumbiaT 4FSCLATAM7.81%19.917.1%
18BOVBoa BolivianaT 3FSCLATAM8.02%14.122.4%
19ACNAzul ConectaT 4LCCLATAM10.65%23.217.3%
20FBZFlybondiT 4LCCLATAM14.97%47.231.3%