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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

April 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

April 2026

Let's dig into the data!


Quick Insights | April 2026

[Graph: April 2025 - April 2026]

Latam All disruption metrics improved, reducing the number of passengers impacted by medium and major delays and cancellations by approximately 300,000 compared to March 2026. Europe While nearly 3.5 million passengers were eligible for EU261 compensation this month, delay performance continues to improve across all metrics. APAC Capacity discipline is easing pressure on operations, with delay performance improving across all segments month-on-month. However, this comes at a cost: cancellations increased by 9%, disrupting travel for nearly 100,000 additional passengers compared to March.
North America Flight volumes remain lower year-on-year in April 2026, but operational performance improved markedly, with cancellations down by nearly 75% compared to last month. ME&A As the epicentre of the fuel crisis, the region saw a fourfold increase in disruption, with passengers impacted by major delays and cancellations rising over 400% year-on-year to 5.6 million compared to April 2025.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | April 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1 IGO IndiGo LCC APAC 2.5% 2.3% 8
2 EZY easyJet LCC Europe 2.8% 1.5% 10
3 RYR Ryanair LCC Europe 3.4% 3.3% 4
4 SWA Southwest LCC North America 4.7% 5.6% 1
5 DAL Delta FSC North America 5.0% 3.2% 3
6 CCA Air China FSC APAC 5.2% 1.4% 9
7 UAL United FSC North America 5.7% 3.1% 5
8 CES China Eastern LCC APAC 6.2% 2.7% 6
9 CSN China Southern Airlines FSC APAC 6.9% 2.3% 7
10 AAL American Airlines FSC North America 7.7% 4.4% 2
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 264 airlines totalling 573,425 disrupted flights, across 2,627,339 planned flights, globally.

April 2026 exposed structural fragility across global aviation, as a fuel-driven supply shock cascaded through the system. Escalating Middle East tensions disrupted oil markets, triggering a jet fuel crisis that reduced global flight volumes by approximately 20% and forced widespread capacity cuts. Simultaneously, airspace closures across key Europe–Asia corridors and coordinated labour strikes at major European hubs amplified disruption. These pressures converged with adverse weather and ongoing staffing shortages, creating a series of compound disruption events. The resulting network instability highlights aviation's growing vulnerability to interconnected energy, geopolitical, and operational risks, with significant implications for resilience and future capacity planning.

255 Airlines | 132 LCC | 123 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
463,914 51.4% LCC | 48.6% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
18.7% 19% LCC | 18.4% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
5.1% 5.2% LCC | 5% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
23.7m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 WAF Widerøe T 4 FSC Europe 0.0% 0.0 2.3%
2 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 6.5%
3 JTE Jettime T 4 LCC Europe 0.0% 0.0 0.0%
4 FHY Freebird T 4 LCC Europe 0.4% 0.2 3.9%
5 ABL Air Busan T 3 LCC APAC 0.8% 4.7 10.7%
6 LOT LOT Polish Airlines T 2 FSC Europe 1.0% 11.5 16.5%
7 KLC KLM Cityhopper T 3 LCC Europe 1.0% 0.3 14.7%
8 IBS Iberia Express T 4 LCC Europe 1.1% 5.8 12.4%
9 BRX Braathens Regional Airways T 4 FSC Europe 1.1% 2.0 4.1%
10 SXS Sun Express T 3 LCC Europe 1.1% 14.4 12.0%
11 HOP HOP! T 2 LCC Europe 1.1% 4.5 10.1%
12 AUA Austrian Airlines T 2 FSC Europe 1.2% 15.5 10.1%
13 AEE Aegean Airlines T 2 FSC Europe 1.2% 13.7 16.5%
14 JTA Japan Trans Air T 3 LCC APAC 1.2% 4.1 14.4%
15 FIN Finnair T 2 FSC Europe 1.2% 21.6 12.2%
16 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.3% 14.5 8.6%
17 CFG Condor Flugdienst T 2 FSC Europe 1.3% 11.8 12.8%
18 TWB T'way Air T 2 FSC APAC 1.3% 12.0 12.5%
19 CMP Copa Airlines T 2 FSC LATAM 1.3% 31.5 6.4%
20 CAI Corendon Airlines T 4 FSC Europe 1.3% 1.7 12.7%
21 EIN Aer Lingus T 2 FSC Europe 1.3% 14.5 8.2%
22 MEA Middle East Airlines T 2 FSC Middle East 1.4% 2.1 18.2%
23 CQN Chongqing Airlines T 3 FSC APAC 1.4% 0.4 7.2%
24 SEH Sky Express T 3 LCC Europe 1.4% 6.7 24.5%
25 RYS Buzz T 2 LCC Europe 1.4% 33.6 8.6%
26 NSZ Norwegian Air Sweden T 3 LCC Europe 1.4% 17.0 10.9%
27 SJX StarLux T 4 FSC APAC 1.4% 7.6 17.2%
28 SIA Singapore Airlines T 1 FSC APAC 1.5% 38.6 12.7%
29 MAS Malaysia Airlines T 2 FSC APAC 1.5% 22.0 13.7%
30 SAA South African Airways T 4 FSC Africa 1.5% 4.0 11.6%
31 JJA Jeju Air T 3 LCC APAC 1.5% 15.3 15.0%
32 TLM Thai Lion Air T 3 LCC APAC 1.5% 12.3 16.5%
33 SFJ StarFlyer T 3 FSC APAC 1.6% 5.5 9.8%
34 EWG Eurowings T 2 LCC Europe 1.6% 30.0 19.0%
35 ITY ITA Airways T 2 FSC Europe 1.6% 40.5 15.0%
36 TKJ Ajet T 2 LCC Europe 1.6% 13.6 10.4%
37 THA Thai Airways T 2 LCC APAC 1.7% 24.6 21.8%
38 JNA Jin Air T 3 LCC APAC 1.7% 15.2 22.9%
39 KZR Air Astana T 3 FSC APAC 1.7% 6.6 20.4%
40 VLG Vueling Airlines T 2 LCC Europe 1.7% 54.2 9.7%
41 ESR Eastar Jet T 4 LCC APAC 1.7% 9.4 17.6%
42 HVN Vietnam Airlines T 2 LCC APAC 1.7% 36.6 12.6%
43 CTV Citilink Indonesia T 3 LCC APAC 1.8% 16.6 9.9%
44 SKY Skymark T 3 LCC APAC 1.8% 12.3 20.7%
45 KAL Korean Air T 1 FSC APAC 1.8% 40.8 16.9%
46 KMM Kam Air T 4 FSC Middle East 1.8% 4.4 13.1%
47 AYN FlyArystan T 3 LCC APAC 1.8% 5.7 12.8%
48 SWR Swiss T 2 FSC Europe 1.9% 24.0 19.7%
49 OCN Discover Airlines T 4 FSC Europe 1.9% 6.0 20.9%
50 VOZ Virgin Australia T 2 FSC APAC 1.9% 34.8 13.5%
51 ASL Air Serbia T 3 FSC Europe 1.9% 6.2 14.9%
52 BRU Belavia Airlines T 4 LCC Europe 1.9% 4.0 16.0%
53 CTN Croatia Airlines T 4 FSC Europe 2.0% 3.6 22.6%
54 BKP Bangkok Airways T 4 FSC APAC 2.0% 7.1 15.2%
55 BWA Caribbean Airlines T 4 FSC North America 2.0% 4.8 9.4%
56 KLM KLM T 1 FSC Europe 2.1% 149.2 14.4%
57 IAW Iraqi Airways T 4 FSC Middle East 2.1% 0.4 16.8%
58 AAR Asiana T 2 FSC APAC 2.1% 29.6 24.7%
59 TGW Scoot T 2 LCC APAC 2.2% 27.6 17.2%
60 FAD Flyadeal T 3 LCC Middle East 2.2% 20.8 17.1%
61 EXS Jet2.com T 2 LCC Europe 2.2% 35.1 16.4%
62 LNK Airlink T 2 LCC Africa 2.3% 9.5 17.4%
63 BAW British Airways T 1 FSC Europe 2.3% 100.5 12.1%
64 APJ Peach Airlines T 4 LCC APAC 2.3% 18.9 12.9%
65 TVS Smartwings T 4 LCC Europe 2.3% 5.4 16.5%
66 HKE Hong Kong Express Airways T 3 FSC APAC 2.3% 16.1 16.0%
67 BTI airBaltic T 3 FSC Europe 2.3% 24.2 17.8%
68 CEB Cebu Pacific T 2 LCC APAC 2.3% 60.7 12.9%
69 BEL Brussels Airlines T 2 FSC Europe 2.3% 22.7 19.3%
70 BCY Cityjet T 4 LCC Europe 2.4% 5.6 7.1%
71 VOE Volotea T 2 LCC Europe 2.4% 20.2 15.9%
72 GIA Garuda Indonesia T 2 FSC APAC 2.4% 23.5 11.4%
73 SAS SAS T 2 FSC Europe 2.4% 77.3 10.0%
74 PDT Piedmont Airlines T 4 FSC North America 2.4% 13.4 7.9%
75 AKX ANA Wings T 2 FSC APAC 2.5% 26.6 14.0%
76 IBE Iberia T 1 FSC Europe 2.5% 42.8 14.2%
77 IGO IndiGo T 1 LCC APAC 2.5% 214.1 16.2%
78 SNJ Solaseed Air T 3 FSC APAC 2.5% 13.6 10.8%
79 PGT Pegasus Airlines T 1 LCC Europe 2.5% 77.7 12.7%
80 THY Turkish Airlines T 1 FSC Europe 2.5% 211.6 14.5%
81 FDA Fuji Dream T 4 LCC APAC 2.5% 4.4 7.3%
82 SKU SKY Airlines T 3 LCC LATAM 2.5% 17.3 9.1%
83 CCM Air Corsica T 3 FSC Europe 2.5% 5.1 25.0%
84 ANA All Nippon T 1 FSC APAC 2.6% 66.7 17.7%
85 AEA Air Europa T 3 FSC Europe 2.6% 34.2 19.4%
86 TVF Transavia France T 2 LCC Europe 2.7% 49.8 17.9%
87 TTW Tigerair Taiwan T 4 FSC APAC 2.7% 7.3 22.3%
88 SBI S7 Airlines T 2 FSC Europe 2.7% 21.6 12.6%
89 DWI Arajet SA T 4 LCC LATAM 2.7% 11.8 9.4%
90 VOI Volaris T 1 LCC LATAM 2.8% 70.2 15.6%
91 EZY easyJet T 1 LCC Europe 2.8% 230.4 13.9%
92 TOM TUI Airways T 2 LCC Europe 2.8% 38.8 20.5%
93 ADO Air Do T 4 LCC APAC 2.8% 13.2 11.0%
94 LAN LATAM T 1 FSC LATAM 2.9% 86.2 10.3%
95 HBH Hebei Airlines T 4 LCC APAC 2.9% 15.2 12.1%
96 OAW Helvetic Airways T 4 LCC Europe 2.9% 8.4 18.7%
97 UTY Alliance Airlines Australia T 2 LCC APAC 3.0% 4.9 9.1%
98 TSC Air Transat T 3 LCC North America 3.0% 13.6 19.3%
99 TAP TAP Air Portugal T 2 LCC Europe 3.0% 50.7 25.4%
100 RWD RwandAir T 4 FSC Africa 3.0% 3.3 10.5%
101 LOG Loganair T 4 FSC Europe 3.0% 3.3 13.5%
102 KNE Flynas T 2 LCC Middle East 3.0% 36.0 20.6%
103 TRA Transavia T 2 LCC Europe 3.1% 28.3 20.3%
104 SKK ASKY Airlines T 4 FSC Africa 3.1% 4.9 18.8%
105 AFR Air France T 1 FSC Europe 3.1% 117.5 17.3%
106 AMX AeroMéxico T 2 FSC North America 3.1% 79.7 13.1%
107 GLO Gol Transportes Aereos T 1 LCC LATAM 3.2% 95.9 16.0%
108 RLB Sunan Ruili Airlines T 3 LCC APAC 3.2% 2.8 9.8%
109 JAL Japan Airlines T 1 FSC APAC 3.3% 55.4 17.9%
110 RYR Ryanair T 1 LCC Europe 3.4% 574.1 16.1%
111 ASA Alaska Airlines T 1 FSC North America 3.4% 93.7 12.3%
112 CRK Hong Kong Airlines T 4 FSC APAC 3.4% 13.6 18.2%
113 LGL Luxair T 4 LCC Europe 3.4% 7.7 24.2%
114 RJA Royal Jordanian T 3 FSC Middle East 3.5% 13.1 9.3%
115 ALK SriLankan Airlines T 3 FSC APAC 3.5% 10.9 24.5%
116 PAL Philippine Airlines T 2 FSC APAC 3.6% 24.9 12.8%
117 QXE Horizon Air T 4 LCC North America 3.7% 18.9 12.7%
118 SVA Saudia T 1 FSC Middle East 3.7% 102.5 17.6%
119 WJA WestJet T 2 LCC North America 3.8% 91.7 14.5%
120 RAM Royal Air Maroc T 3 FSC Africa 3.8% 41.5 26.8%
121 ETD Etihad Airways T 2 FSC Middle East 3.8% 54.1 17.7%
122 ETH Ethiopian Airlines T 2 FSC Africa 3.8% 88.0 25.2%
123 GAP PAL Express T 3 LCC APAC 3.8% 33.0 17.3%
124 TAM LATAM Brasil T 1 FSC LATAM 3.8% 156.0 19.4%
125 HAL Hawaiian Airlines T 1 FSC North America 3.9% 47.6 22.0%
126 QFA Qantas T 1 FSC APAC 3.9% 174.5 14.5%
127 VIR Virgin Atlantic T 3 FSC Europe 3.9% 19.4 15.9%
128 VCV Conviasa T 4 FSC LATAM 3.9% 1.6 31.7%
129 LAO Lao Airlines T 4 FSC APAC 4.0% 4.1 22.4%
130 MBU Marabu Airlines T 4 LCC Europe 4.0% 4.4 25.9%
131 POE Porter T 3 LCC North America 4.0% 27.0 15.9%
132 CCD Dalian Airlines T 3 FSC APAC 4.0% 9.1 14.8%
133 MXY Breeze Airways T 3 LCC North America 4.2% 27.9 13.6%
134 VJC VietJet Air T 1 LCC APAC 4.3% 84.4 33.7%
135 ASH Mesa T 2 FSC North America 4.3% 17.7 11.6%
136 AVA Avianca T 1 LCC LATAM 4.4% 135.3 15.6%
137 VSV SCAT Airlines T 3 LCC APAC 4.4% 14.1 29.1%
138 MSC Air Cairo T 3 LCC Africa 4.4% 19.3 24.5%
139 CGN Air Changan T 3 LCC APAC 4.5% 15.6 12.3%
140 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.5% 118.7 14.6%
141 EVA EVA Airways T 2 LCC APAC 4.6% 68.1 26.2%
142 QDA Qingdao Airlines T 3 LCC APAC 4.6% 26.1 14.2%
143 SWA Southwest T 1 LCC North America 4.7% 777.4 21.4%
144 ARG Aerolineas Argentinas T 2 FSC LATAM 4.7% 53.1 21.1%
145 ICE Icelandair T 3 FSC Europe 4.7% 18.1 17.5%
146 TGZ Georgian Air T 4 LCC Europe 4.7% 3.3 31.4%
147 AIC Air India T 2 FSC APAC 4.8% 168.0 18.6%
148 QTR Qatar Airways T 1 FSC Middle East 4.9% 129.6 13.8%
149 AMU Air Macau T 4 LCC APAC 4.9% 18.1 27.3%
150 VIV VivaAerobus T 2 LCC LATAM 4.9% 118.3 16.7%
151 AXM AirAsia T 1 LCC APAC 4.9% 299.8 22.5%
152 UAE Emirates T 1 FSC Middle East 4.9% 136.0 20.6%
153 WON Wings Air T 4 LCC APAC 4.9% 16.9 18.8%
154 DAL Delta T 1 FSC North America 5.0% 759.0 14.7%
155 RPB Wingo T 4 FSC LATAM 5.0% 21.0 17.0%
156 AXB Air India Express T 2 LCC APAC 5.0% 87.0 22.1%
157 CDC Zhejiang Loong T 2 LCC APAC 5.0% 61.5 14.1%
158 MAU Air Mauritius T 4 FSC Middle East 5.2% 9.9 27.3%
159 ANZ Air New Zealand T 1 FSC APAC 5.2% 84.5 17.0%
160 TBA Tibet Airlines T 3 LCC APAC 5.2% 36.0 19.5%
161 CCA Air China T 1 FSC APAC 5.2% 417.1 12.7%
162 SCX Sun Country T 3 LCC North America 5.3% 21.5 21.4%
163 CJX Jiangxi T 4 LCC APAC 5.4% 16.4 13.4%
164 CBJ Capital Airlines T 1 LCC APAC 5.5% 66.8 20.6%
165 UBG US-Bangla Airlines T 4 LCC APAC 5.5% 11.3 26.1%
166 CSH Shanghai Airlines T 1 FSC APAC 5.6% 76.7 19.2%
167 TVJ Thai Vietjet Air T 2 LCC APAC 5.6% 32.6 27.7%
168 CPA Cathay Pacific T 1 FSC APAC 5.6% 168.3 22.5%
169 CHB China West Air T 4 LCC APAC 5.7% 70.5 15.1%
170 AKJ Akasa Air T 3 LCC APAC 5.7% 43.0 19.7%
171 UAL United T 1 FSC North America 5.7% 771.7 16.3%
172 JST Jetstar Airways T 2 LCC APAC 5.8% 169.8 21.7%
173 SDM Rossiya Airlines T 2 LCC Europe 6.0% 63.1 16.0%
174 JZA Jazz T 2 LCC North America 6.0% 40.4 18.9%
175 MXD Batik Air Malaysia T 3 LCC APAC 6.0% 37.9 25.0%
176 FLE Flair Airlines T 4 LCC North America 6.0% 19.0 16.9%
177 VXP Avelo T 4 LCC North America 6.1% 12.3 14.2%
178 FJI Fiji Airways T 4 LCC APAC 6.1% 11.3 26.4%
179 LVL LEVEL T 4 LCC Europe 6.1% 4.5 18.4%
180 CUH Urumqi Air T 4 LCC APAC 6.2% 19.4 13.4%
181 CES China Eastern T 1 LCC APAC 6.2% 636.0 18.3%
182 CSC Sichuan Airlines T 1 LCC APAC 6.2% 198.5 22.7%
183 CQH Spring Airlines T 2 LCC APAC 6.2% 176.3 15.6%
184 JBU JetBlue T 1 LCC North America 6.4% 216.8 20.2%
185 CXA XiamenAir T 1 LCC APAC 6.4% 215.6 20.7%
186 DKH Juneyao Airlines T 2 LCC APAC 6.5% 113.6 18.1%
187 JAT JetSMART T 3 LCC LATAM 6.5% 81.7 16.7%
188 CHH Hainan Airlines T 1 FSC APAC 6.6% 238.2 15.8%
189 ROT TAROM T 4 FSC Europe 6.6% 8.5 27.1%
190 FZA Fuzhou Airlines T 4 LCC APAC 6.7% 15.1 25.5%
191 CDG Shandong Airlines T 1 LCC APAC 6.7% 148.1 16.1%
192 BTK Batik Air T 2 FSC APAC 6.7% 64.6 18.5%
193 KNA Kunming Airlines T 4 LCC APAC 6.7% 59.0 16.8%
194 JAC Japan Air Commuter T 4 LCC APAC 6.8% 8.6 22.5%
195 ENY Envoy Air T 3 FSC North America 6.8% 123.2 16.0%
196 GCR Tianjin Airlines T 2 FSC APAC 6.8% 80.9 15.8%
197 CSN China Southern Airlines T 1 FSC APAC 6.9% 723.4 15.3%
198 UZB Uzbekistan Airways T 3 FSC APAC 6.9% 30.4 24.3%
199 LKE Lucky Air T 3 LCC APAC 7.0% 50.6 17.6%
200 WZZ Wizz Air T 1 LCC Europe 7.1% 224.8 28.8%
201 CUA China United Airlines T 2 LCC APAC 7.1% 73.0 21.0%
202 AFL Aeroflot T 1 FSC Europe 7.2% 164.4 24.4%
203 AAY Allegiant Air T 2 LCC North America 7.2% 109.9 20.8%
204 BBC Biman Bangladesh T 4 FSC APAC 7.3% 26.6 27.0%
205 SJV Super Air Jet T 3 LCC APAC 7.3% 72.1 21.8%
206 UEA Chengdu Airlines T 2 LCC APAC 7.4% 81.9 14.8%
207 FDB FlyDubai T 2 LCC Middle East 7.4% 53.8 20.0%
208 ETR Enter Air T 3 LCC Europe 7.4% 4.0 21.7%
209 CGZ Colorful Guizhou T 4 LCC APAC 7.4% 21.1 23.1%
210 ACA Air Canada T 1 FSC North America 7.4% 225.0 23.3%
211 AHY Azerbaijan Airlines T 3 FSC Middle East 7.5% 23.3 24.5%
212 OKA Okay AIR T 3 LCC APAC 7.5% 26.3 23.3%
213 CBG GX Airlines T 3 LCC Europe 7.5% 29.5 20.5%
214 AAL American Airlines T 1 FSC North America 7.7% 1221.8 19.9%
215 MSR Egyptair T 2 LCC Africa 7.7% 70.2 32.4%
216 OMA Oman Air T 3 FSC Middle East 7.8% 34.1 27.2%
217 RXA Regional Express Airlines T 4 FSC APAC 7.8% 9.5 26.5%
218 BOV Boa Boliviana T 3 FSC LATAM 7.8% 29.1 23.6%
219 BAV Bamboo Airways T 4 FSC APAC 8.0% 9.0 19.0%
220 VTA Air Tahiti T 4 FSC APAC 8.3% 18.9 24.8%
221 ROU Air Canada Rouge T 3 LCC North America 8.4% 34.4 23.7%
222 RLH Ruili Airlines T 3 LCC APAC 8.4% 47.5 19.8%
223 JYH 9 Air T 3 LCC APAC 8.4% 58.8 22.1%
224 CAL China Airlines T 2 FSC APAC 8.5% 102.5 31.3%
225 FFT Frontier T 2 LCC North America 8.7% 105.2 22.7%
226 MDA Mandarin Airlines T 4 FSC APAC 8.9% 17.8 31.1%
227 OMS SalamAir T 4 FSC Africa 8.9% 23.0 27.0%
228 EDV Endeavor Air T 2 FSC North America 9.1% 132.3 19.6%
229 ABY Air Arabia T 2 LCC Africa 9.3% 99.9 23.2%
230 JIA PSA Airlines T 2 FSC North America 9.4% 127.4 20.3%
231 NBT Norse Atlantic Airways T 4 LCC Europe 9.8% 8.4 33.7%
232 BBG Bluebird Airways T 4 LCC Europe 10.9% 3.2 12.0%
233 LNI Lion Air T 2 LCC APAC 11.0% 216.9 23.5%
234 YZR Suparna T 4 FSC APAC 11.1% 32.8 28.3%
235 KQA Kenya Airways T 3 FSC Africa 11.2% 34.1 26.7%
236 ELY El Al T 3 FSC Middle East 11.2% 55.0 34.7%
237 SHA Shanghai Airlines T 2 FSC APAC 11.4% 21.7 15.2%
238 STW Southwind T 4 LCC Europe 11.7% 14.9 26.4%
239 EPA Donghai Airlines T 4 LCC APAC 11.8% 57.4 29.0%
240 JZR Jazeera Airways T 3 LCC Middle East 12.2% 1.6 30.6%
241 CSZ Shenzhen Airlines T 1 LCC APAC 12.6% 370.0 25.2%
242 TAR Tunisair T 3 LCC Africa 12.6% 27.4 42.3%
243 NKS Spirit T 1 LCC North America 12.7% 240.5 30.6%
244 PVL PAL Airlines T 4 FSC North America 13.2% 11.1 27.0%
245 HXA China Express Airlines T 2 LCC APAC 13.3% 178.0 26.8%
246 NWS Nordwind T 4 FSC Europe 13.5% 32.6 25.8%
247 DLH Lufthansa T 1 FSC Europe 15.4% 954.6 24.4%
248 PIA Pakistan International Airlines T 3 FSC APAC 15.4% 47.4 30.6%
249 IRM Mahan Air T 3 FSC Middle East 17.0% 6.9 37.4%
250 DAH Air Algérie T 3 FSC Africa 17.6% 115.7 43.6%
251 DTA TAAG Angola Airlines T 4 FSC Africa 18.4% 34.3 32.9%
252 KAC Kuwait Airways T 3 FSC Middle East 22.2% 29.7 29.2%
253 GFA Gulf Air T 3 FSC Middle East 23.4% 4264.4 29.2%
254 FBZ Flybondi T 4 LCC LATAM 26.3% 67.9 36.8%
255 SEJ SpiceJet T 2 LCC APAC 35.8% 181.7 50.6%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

April 2026 saw significant disruption across APAC aviation, driven by the combined impact of fuel, geopolitics, and operational strain. The global jet fuel crisis pushed up costs and reduced capacity, contributing to a decline in regional flight volumes of more than 8% compared to April 2025. Airspace restrictions linked to Middle East tensions disrupted key long-haul corridors, while major hubs across Asia experienced repeated large-scale delay events. These pressures were compounded by weather and system outages, including a major Australia–New Zealand network failure, highlighting the region's growing exposure to interconnected and cascading disruption risks.

108 Airlines | 64 LCC | 44 FSC

18.9%
Average Total Disruption Percentage
38%
% Global Disruption
5.2%
Average ImPax Percentage
7.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"From check-in to stepping off the plane the quality of service was top notch. All the employees seemed to enjoy their jobs and the interaction with customers. On the plane there was calm and no jostling for overhead space. On a 70 minute flight we got the choice of two hot lunch options or a delicious cold chicken salad--with a hot buttered roll! And, free alcoholic drinks, as well as soft drinks. I wish the domestic US airlines would take lessons from [AIRLINE]!"

[Tier 1, FSC]

"Great airline as long as nothing goes wrong, then you’re on your own. Due to weather, multiple flights cancelled - but took hours to confirm this, then….nothing. Just pick up your bags and make your own arrangements, with no follow up whatsoever. Have spent 4 hours trying to contact [AIRLINE] by phone and chat and each refers you to the other. Twice got close on the chat queue then it timed out and had to start again. Wondering if this is an early April Fools trick. Not funny Bro! Stuck a long way from home and no idea what to do or where to turn as [AIRLINE] is uncontactable and provides no assistance whatsoever"

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 6.5%
2 ABL Air Busan T 3 LCC APAC 0.8% 4.7 10.7%
3 JTA Japan Trans Air T 3 LCC APAC 1.2% 4.1 14.4%
4 TWB T'way Air T 2 FSC APAC 1.3% 12.0 12.5%
5 CQN Chongqing Airlines T 3 FSC APAC 1.4% 0.4 7.2%
6 SJX StarLux T 4 FSC APAC 1.4% 7.6 17.2%
7 SIA Singapore Airlines T 1 FSC APAC 1.5% 38.6 12.7%
8 MAS Malaysia Airlines T 2 FSC APAC 1.5% 22.0 13.7%
9 JJA Jeju Air T 3 LCC APAC 1.5% 15.3 15.0%
10 TLM Thai Lion Air T 3 LCC APAC 1.5% 12.3 16.5%
11 SFJ StarFlyer T 3 FSC APAC 1.6% 5.5 9.8%
12 THA Thai Airways T 2 LCC APAC 1.7% 24.6 21.8%
13 JNA Jin Air T 3 LCC APAC 1.7% 15.2 22.9%
14 KZR Air Astana T 3 FSC APAC 1.7% 6.6 20.4%
15 ESR Eastar Jet T 4 LCC APAC 1.7% 9.4 17.6%
16 HVN Vietnam Airlines T 2 LCC APAC 1.7% 36.6 12.6%
17 CTV Citilink Indonesia T 3 LCC APAC 1.8% 16.6 9.9%
18 SKY Skymark T 3 LCC APAC 1.8% 12.3 20.7%
19 KAL Korean Air T 1 FSC APAC 1.8% 40.8 16.9%
20 AYN FlyArystan T 3 LCC APAC 1.8% 5.7 12.8%
21 VOZ Virgin Australia T 2 FSC APAC 1.9% 34.8 13.5%
22 BKP Bangkok Airways T 4 FSC APAC 2.0% 7.1 15.2%
23 AAR Asiana T 2 FSC APAC 2.1% 29.6 24.7%
24 TGW Scoot T 2 LCC APAC 2.2% 27.6 17.2%
25 APJ Peach Airlines T 4 LCC APAC 2.3% 18.9 12.9%
26 HKE Hong Kong Express Airways T 3 FSC APAC 2.3% 16.1 16.0%
27 CEB Cebu Pacific T 2 LCC APAC 2.3% 60.7 12.9%
28 GIA Garuda Indonesia T 2 FSC APAC 2.4% 23.5 11.4%
29 AKX ANA Wings T 2 FSC APAC 2.5% 26.6 14.0%
30 IGO IndiGo T 1 LCC APAC 2.5% 214.1 16.2%
31 SNJ Solaseed Air T 3 FSC APAC 2.5% 13.6 10.8%
32 FDA Fuji Dream T 4 LCC APAC 2.5% 4.4 7.3%
33 ANA All Nippon T 1 FSC APAC 2.6% 66.7 17.7%
34 TTW Tigerair Taiwan T 4 FSC APAC 2.7% 7.3 22.3%
35 ADO Air Do T 4 LCC APAC 2.8% 13.2 11.0%
36 HBH Hebei Airlines T 4 LCC APAC 2.9% 15.2 12.1%
37 UTY Alliance Airlines Australia T 2 LCC APAC 3.0% 4.9 9.1%
38 RLB Sunan Ruili Airlines T 3 LCC APAC 3.2% 2.8 9.8%
39 JAL Japan Airlines T 1 FSC APAC 3.3% 55.4 17.9%
40 CRK Hong Kong Airlines T 4 FSC APAC 3.4% 13.6 18.2%
41 ALK SriLankan Airlines T 3 FSC APAC 3.5% 10.9 24.5%
42 PAL Philippine Airlines T 2 FSC APAC 3.6% 24.9 12.8%
43 GAP PAL Express T 3 LCC APAC 3.8% 33.0 17.3%
44 QFA Qantas T 1 FSC APAC 3.9% 174.5 14.5%
45 LAO Lao Airlines T 4 FSC APAC 4.0% 4.1 22.4%
46 CCD Dalian Airlines T 3 FSC APAC 4.0% 9.1 14.8%
47 VJC VietJet Air T 1 LCC APAC 4.3% 84.4 33.7%
48 VSV SCAT Airlines T 3 LCC APAC 4.4% 14.1 29.1%
49 CGN Air Changan T 3 LCC APAC 4.5% 15.6 12.3%
50 EVA EVA Airways T 2 LCC APAC 4.6% 68.1 26.2%
51 QDA Qingdao Airlines T 3 LCC APAC 4.6% 26.1 14.2%
52 AIC Air India T 2 FSC APAC 4.8% 168.0 18.6%
53 AMU Air Macau T 4 LCC APAC 4.9% 18.1 27.3%
54 AXM AirAsia T 1 LCC APAC 4.9% 299.8 22.5%
55 WON Wings Air T 4 LCC APAC 4.9% 16.9 18.8%
56 AXB Air India Express T 2 LCC APAC 5.0% 87.0 22.1%
57 CDC Zhejiang Loong T 2 LCC APAC 5.0% 61.5 14.1%
58 ANZ Air New Zealand T 1 FSC APAC 5.2% 84.5 17.0%
59 TBA Tibet Airlines T 3 LCC APAC 5.2% 36.0 19.5%
60 CCA Air China T 1 FSC APAC 5.2% 417.1 12.7%
61 CJX Jiangxi T 4 LCC APAC 5.4% 16.4 13.4%
62 CBJ Capital Airlines T 1 LCC APAC 5.5% 66.8 20.6%
63 UBG US-Bangla Airlines T 4 LCC APAC 5.5% 11.3 26.1%
64 CSH Shanghai Airlines T 1 FSC APAC 5.6% 76.7 19.2%
65 TVJ Thai Vietjet Air T 2 LCC APAC 5.6% 32.6 27.7%
66 CPA Cathay Pacific T 1 FSC APAC 5.6% 168.3 22.5%
67 CHB China West Air T 4 LCC APAC 5.7% 70.5 15.1%
68 AKJ Akasa Air T 3 LCC APAC 5.7% 43.0 19.7%
69 JST Jetstar Airways T 2 LCC APAC 5.8% 169.8 21.7%
70 MXD Batik Air Malaysia T 3 LCC APAC 6.0% 37.9 25.0%
71 FJI Fiji Airways T 4 LCC APAC 6.1% 11.3 26.4%
72 CUH Urumqi Air T 4 LCC APAC 6.2% 19.4 13.4%
73 CES China Eastern T 1 LCC APAC 6.2% 636.0 18.3%
74 CSC Sichuan Airlines T 1 LCC APAC 6.2% 198.5 22.7%
75 CQH Spring Airlines T 2 LCC APAC 6.2% 176.3 15.6%
76 CXA XiamenAir T 1 LCC APAC 6.4% 215.6 20.7%
77 DKH Juneyao Airlines T 2 LCC APAC 6.5% 113.6 18.1%
78 CHH Hainan Airlines T 1 FSC APAC 6.6% 238.2 15.8%
79 FZA Fuzhou Airlines T 4 LCC APAC 6.7% 15.1 25.5%
80 CDG Shandong Airlines T 1 LCC APAC 6.7% 148.1 16.1%
81 BTK Batik Air T 2 FSC APAC 6.7% 64.6 18.5%
82 KNA Kunming Airlines T 4 LCC APAC 6.7% 59.0 16.8%
83 JAC Japan Air Commuter T 4 LCC APAC 6.8% 8.6 22.5%
84 GCR Tianjin Airlines T 2 FSC APAC 6.8% 80.9 15.8%
85 CSN China Southern Airlines T 1 FSC APAC 6.9% 723.4 15.3%
86 UZB Uzbekistan Airways T 3 FSC APAC 6.9% 30.4 24.3%
87 LKE Lucky Air T 3 LCC APAC 7.0% 50.6 17.6%
88 CUA China United Airlines T 2 LCC APAC 7.1% 73.0 21.0%
89 BBC Biman Bangladesh T 4 FSC APAC 7.3% 26.6 27.0%
90 SJV Super Air Jet T 3 LCC APAC 7.3% 72.1 21.8%
91 UEA Chengdu Airlines T 2 LCC APAC 7.4% 81.9 14.8%
92 CGZ Colorful Guizhou T 4 LCC APAC 7.4% 21.1 23.1%
93 OKA Okay AIR T 3 LCC APAC 7.5% 26.3 23.3%
94 RXA Regional Express Airlines T 4 FSC APAC 7.8% 9.5 26.5%
95 BAV Bamboo Airways T 4 FSC APAC 8.0% 9.0 19.0%
96 VTA Air Tahiti T 4 FSC APAC 8.3% 18.9 24.8%
97 RLH Ruili Airlines T 3 LCC APAC 8.4% 47.5 19.8%
98 JYH 9 Air T 3 LCC APAC 8.4% 58.8 22.1%
99 CAL China Airlines T 2 FSC APAC 8.5% 102.5 31.3%
100 MDA Mandarin Airlines T 4 FSC APAC 8.9% 17.8 31.1%
101 LNI Lion Air T 2 LCC APAC 11.0% 216.9 23.5%
102 YZR Suparna T 4 FSC APAC 11.1% 32.8 28.3%
103 SHA Shanghai Airlines T 2 FSC APAC 11.4% 21.7 15.2%
104 EPA Donghai Airlines T 4 LCC APAC 11.8% 57.4 29.0%
105 CSZ Shenzhen Airlines T 1 LCC APAC 12.6% 370.0 25.2%
106 HXA China Express Airlines T 2 LCC APAC 13.3% 178.0 26.8%
107 PIA Pakistan International Airlines T 3 FSC APAC 15.4% 47.4 30.6%
108 SEJ SpiceJet T 2 LCC APAC 35.8% 181.7 50.6%
Region

Europe

April 2026 highlighted continued structural strain across European aviation, driven by fuel supply disruptions, labour strikes, and geopolitical airspace constraints. While disruption levels are beginning to stabilise following mid-month peaks, overall network capacity remains materially lower—there were approximately 100,000 more flights operating in April 2025. Widespread industrial action at major hubs, combined with rerouting around closed airspace and ongoing fuel shortages, continued to pressure operations. These overlapping challenges underscore Europe's vulnerability to compounded shocks, with persistent implications for connectivity, reliability, and short-haul market economics.

69 Airlines | 36 LCC | 33 FSC

16.9%
Average Total Disruption Percentage
21.8%
% Global Disruption
3.3%
Average ImPax Percentage
3.9m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"The staff was great! So friendly! Plane was clean, food was tasty and the weather put us behind but they made it up and made sure we all got there without missing any connections. I'd give a 5 but getting seats assigned on partner airlines wasnt possible. Now if only I could get business on the way back! Def if you haven't flown them before you should!"

[Tier 2, LCC]

"To ensure my family and I had great seats i spent an additional £200 on top of the flight costs. Flight was direct to [CITY], two weeks prior to flight [AIRLINE] announced that the were no longer flying direct, decided to stay with [AIRLINE] on the non direct flight via [CITY]. We were not allocated the same seats ( Avoid 40C, 50% leg room over other seats). Contacted [AIRLINE] who said “sorry” ! waste of money and poor customer service. Boarding passes both ways at [CITY] were incorrect on the App, 2 people on one seat, had to have them printed off both ways. Poor safety, customers had belongings on spare aisle seats and seats reclined for landing. Poor show"

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 WAF Widerøe T 4 FSC Europe 0.0% 0.0 2.3%
2 JTE Jettime T 4 LCC Europe 0.0% 0.0 0.0%
3 FHY Freebird T 4 LCC Europe 0.4% 0.2 3.9%
4 LOT LOT Polish Airlines T 2 FSC Europe 1.0% 11.5 16.5%
5 KLC KLM Cityhopper T 3 LCC Europe 1.0% 0.3 14.7%
6 IBS Iberia Express T 4 LCC Europe 1.1% 5.8 12.4%
7 BRX Braathens Regional Airways T 4 FSC Europe 1.1% 2.0 4.1%
8 SXS Sun Express T 3 LCC Europe 1.1% 14.4 12.0%
9 HOP HOP! T 2 LCC Europe 1.1% 4.5 10.1%
10 AUA Austrian Airlines T 2 FSC Europe 1.2% 15.5 10.1%
11 AEE Aegean Airlines T 2 FSC Europe 1.2% 13.7 16.5%
12 FIN Finnair T 2 FSC Europe 1.2% 21.6 12.2%
13 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.3% 14.5 8.6%
14 CFG Condor Flugdienst T 2 FSC Europe 1.3% 11.8 12.8%
15 CAI Corendon Airlines T 4 FSC Europe 1.3% 1.7 12.7%
16 EIN Aer Lingus T 2 FSC Europe 1.3% 14.5 8.2%
17 SEH Sky Express T 3 LCC Europe 1.4% 6.7 24.5%
18 RYS Buzz T 2 LCC Europe 1.4% 33.6 8.6%
19 NSZ Norwegian Air Sweden T 3 LCC Europe 1.4% 17.0 10.9%
20 EWG Eurowings T 2 LCC Europe 1.6% 30.0 19.0%
21 ITY ITA Airways T 2 FSC Europe 1.6% 40.5 15.0%
22 TKJ Ajet T 2 LCC Europe 1.6% 13.6 10.4%
23 VLG Vueling Airlines T 2 LCC Europe 1.7% 54.2 9.7%
24 SWR Swiss T 2 FSC Europe 1.9% 24.0 19.7%
25 OCN Discover Airlines T 4 FSC Europe 1.9% 6.0 20.9%
26 ASL Air Serbia T 3 FSC Europe 1.9% 6.2 14.9%
27 BRU Belavia Airlines T 4 LCC Europe 1.9% 4.0 16.0%
28 CTN Croatia Airlines T 4 FSC Europe 2.0% 3.6 22.6%
29 KLM KLM T 1 FSC Europe 2.1% 149.2 14.4%
30 EXS Jet2.com T 2 LCC Europe 2.2% 35.1 16.4%
31 BAW British Airways T 1 FSC Europe 2.3% 100.5 12.1%
32 TVS Smartwings T 4 LCC Europe 2.3% 5.4 16.5%
33 BTI airBaltic T 3 FSC Europe 2.3% 24.2 17.8%
34 BEL Brussels Airlines T 2 FSC Europe 2.3% 22.7 19.3%
35 BCY Cityjet T 4 LCC Europe 2.4% 5.6 7.1%
36 VOE Volotea T 2 LCC Europe 2.4% 20.2 15.9%
37 SAS SAS T 2 FSC Europe 2.4% 77.3 10.0%
38 IBE Iberia T 1 FSC Europe 2.5% 42.8 14.2%
39 PGT Pegasus Airlines T 1 LCC Europe 2.5% 77.7 12.7%
40 THY Turkish Airlines T 1 FSC Europe 2.5% 211.6 14.5%
41 CCM Air Corsica T 3 FSC Europe 2.5% 5.1 25.0%
42 AEA Air Europa T 3 FSC Europe 2.6% 34.2 19.4%
43 TVF Transavia France T 2 LCC Europe 2.7% 49.8 17.9%
44 SBI S7 Airlines T 2 FSC Europe 2.7% 21.6 12.6%
45 EZY easyJet T 1 LCC Europe 2.8% 230.4 13.9%
46 TOM TUI Airways T 2 LCC Europe 2.8% 38.8 20.5%
47 OAW Helvetic Airways T 4 LCC Europe 2.9% 8.4 18.7%
48 TAP TAP Air Portugal T 2 LCC Europe 3.0% 50.7 25.4%
49 LOG Loganair T 4 FSC Europe 3.0% 3.3 13.5%
50 TRA Transavia T 2 LCC Europe 3.1% 28.3 20.3%
51 AFR Air France T 1 FSC Europe 3.1% 117.5 17.3%
52 RYR Ryanair T 1 LCC Europe 3.4% 574.1 16.1%
53 LGL Luxair T 4 LCC Europe 3.4% 7.7 24.2%
54 VIR Virgin Atlantic T 3 FSC Europe 3.9% 19.4 15.9%
55 MBU Marabu Airlines T 4 LCC Europe 4.0% 4.4 25.9%
56 ICE Icelandair T 3 FSC Europe 4.7% 18.1 17.5%
57 TGZ Georgian Air T 4 LCC Europe 4.7% 3.3 31.4%
58 SDM Rossiya Airlines T 2 LCC Europe 6.0% 63.1 16.0%
59 LVL LEVEL T 4 LCC Europe 6.1% 4.5 18.4%
60 ROT TAROM T 4 FSC Europe 6.6% 8.5 27.1%
61 WZZ Wizz Air T 1 LCC Europe 7.1% 224.8 28.8%
62 AFL Aeroflot T 1 FSC Europe 7.2% 164.4 24.4%
63 ETR Enter Air T 3 LCC Europe 7.4% 4.0 21.7%
64 CBG GX Airlines T 3 LCC Europe 7.5% 29.5 20.5%
65 NBT Norse Atlantic Airways T 4 LCC Europe 9.8% 8.4 33.7%
66 BBG Bluebird Airways T 4 LCC Europe 10.9% 3.2 12.0%
67 STW Southwind T 4 LCC Europe 11.7% 14.9 26.4%
68 NWS Nordwind T 4 FSC Europe 13.5% 32.6 25.8%
69 DLH Lufthansa T 1 FSC Europe 15.4% 954.6 24.4%
Region

North America

April 2026 highlighted ongoing fragility across North American aviation, driven primarily by severe weather, congestion, and structural capacity constraints. Repeated storm events triggered large-scale delay and cancellation spikes, with major hubs acting as bottlenecks that amplified disruption across the network. While flight volumes remain significantly below April 2025 levels—reflecting earlier capacity reductions—they have largely stabilized month-on-month. However, tight scheduling, staffing gaps, and high utilisation continue to exacerbate disruption severity, underscoring the system's limited resilience to shocks and the persistence of cascading operational risk across the region.

29 Airlines | 15 LCC | 14 FSC

17.9%
Average Total Disruption Percentage
27.5%
% Global Disruption
6%
Average ImPax Percentage
5.4m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We recently flew from [CITY] to [CITY]. On our flight out to [CITY]. It was delayed two hours which meant we would’ve missed our connecting in [CITY] and have been stranded in an airport at midnight. when we arrived in the [AIRPORT]. The gate agents were already aware of our predicament. They were fast and swift about taking care of us booking a hotel for the night, giving us food vouchers, a voucher for a ride and booking our flight for the next day. They were so kind, friendly and impeccable in their customer service. We greatly appreciated how well we taken care of and will absolutely be flying with them Again"

[Tier 1, LCC]

"Had a return flight booked from [CITY] to [CITY]. Due to leave at noon. About 200 a.m. texted to say flight canceled because of “logistical reasons” and moved to one day later same time. Had to cancel flight continuing on to [COUNTRY] with another airline, lost our premium seats and had to pay another $800 for another flight. Then got another text saying now another flight was necessitated, now 36 HOURS after original departure. Now flights to [COUNTRY] were thousands of dollars more going through [CITY]. No word from [AIRLINE] on compensation or way forward. Booked to [COUNTRY] right away with an American airline. Way cheaper and better than [AIRLINE] and no 36 hour delay resulting in a two day late arrival that we would have had with [AIRLINE]. First and last time “flying” with them."

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 BWA Caribbean Airlines T 4 FSC North America 2.0% 4.8 9.4%
2 PDT Piedmont Airlines T 4 FSC North America 2.4% 13.4 7.9%
3 TSC Air Transat T 3 LCC North America 3.0% 13.6 19.3%
4 AMX AeroMéxico T 2 FSC North America 3.1% 79.7 13.1%
5 ASA Alaska Airlines T 1 FSC North America 3.4% 93.7 12.3%
6 QXE Horizon Air T 4 LCC North America 3.7% 18.9 12.7%
7 WJA WestJet T 2 LCC North America 3.8% 91.7 14.5%
8 HAL Hawaiian Airlines T 1 FSC North America 3.9% 47.6 22.0%
9 POE Porter T 3 LCC North America 4.0% 27.0 15.9%
10 MXY Breeze Airways T 3 LCC North America 4.2% 27.9 13.6%
11 ASH Mesa T 2 FSC North America 4.3% 17.7 11.6%
12 SWA Southwest T 1 LCC North America 4.7% 777.4 21.4%
13 DAL Delta T 1 FSC North America 5.0% 759.0 14.7%
14 SCX Sun Country T 3 LCC North America 5.3% 21.5 21.4%
15 UAL United T 1 FSC North America 5.7% 771.7 16.3%
16 JZA Jazz T 2 LCC North America 6.0% 40.4 18.9%
17 FLE Flair Airlines T 4 LCC North America 6.0% 19.0 16.9%
18 VXP Avelo T 4 LCC North America 6.1% 12.3 14.2%
19 JBU JetBlue T 1 LCC North America 6.4% 216.8 20.2%
20 ENY Envoy Air T 3 FSC North America 6.8% 123.2 16.0%
21 AAY Allegiant Air T 2 LCC North America 7.2% 109.9 20.8%
22 ACA Air Canada T 1 FSC North America 7.4% 225.0 23.3%
23 AAL American Airlines T 1 FSC North America 7.7% 1221.8 19.9%
24 ROU Air Canada Rouge T 3 LCC North America 8.4% 34.4 23.7%
25 FFT Frontier T 2 LCC North America 8.7% 105.2 22.7%
26 EDV Endeavor Air T 2 FSC North America 9.1% 132.3 19.6%
27 JIA PSA Airlines T 2 FSC North America 9.4% 127.4 20.3%
28 NKS Spirit T 1 LCC North America 12.7% 240.5 30.6%
29 PVL PAL Airlines T 4 FSC North America 13.2% 11.1 27.0%
Region

Middle East and Africa

April 2026 saw significant disruption across the Middle East & Africa aviation sector, driven primarily by geopolitical tensions and their knock-on effects on airspace and fuel supply. Widespread airspace closures across the Middle East forced rerouting and cancellations, while the region's central role in global energy markets amplified the jet fuel crisis. Compared to April 2025, flight volumes declined by 35%, equating to more than 70,000 fewer flights. Increased congestion at key Gulf hubs and infrastructure constraints across parts of Africa further strained operations, highlighting the region's critical exposure to interconnected geopolitical and energy risks.

33 Airlines | 9 LCC | 24 FSC

23.9%
Average Total Disruption Percentage
6.9%
% Global Disruption
7.7%
Average ImPax Percentage
5.6m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I recently flew with [AIRLINE] and was once again reminded why they are a world-class airline. From check-in to landing, everything was seamless. The cabin was spotless, and the seating was incredibly comfortable for a long-haul journey. What really stood out, however, was the crew. They were attentive, professional, and went above and beyond to ensure I was comfortable. The catering was also impressive—fresh, flavorful, and served with a smile. If you're looking for a stress-free, premium experience, I can't recommend them enough."

[Tier 2, FSC]

"We flew to [CITY] to celebrate our 25th wedding anniversary and our flight to [CITY] was delayed by 1hr 40 minutes so put us on a different connecting flight which left 10 hours later costing us our first day in [CITY]. On arrival in [CITY] our original flight was still boarding but they would not let us on. Accommodation was offered but by the time transport arrived we had to be back at the airport in 1 hour so no point. Complained to [AIRLINE] who weren’t interested saying exceptional circumstances. Our original flight was there, we were there, not interested. [AIRLINE] represent premium service, what a joke."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 MEA Middle East Airlines T 2 FSC Middle East 1.4% 2.1 18.2%
2 SAA South African Airways T 4 FSC Africa 1.5% 4.0 11.6%
3 KMM Kam Air T 4 FSC Middle East 1.8% 4.4 13.1%
4 IAW Iraqi Airways T 4 FSC Middle East 2.1% 0.4 16.8%
5 FAD Flyadeal T 3 LCC Middle East 2.2% 20.8 17.1%
6 LNK Airlink T 2 LCC Africa 2.3% 9.5 17.4%
7 RWD RwandAir T 4 FSC Africa 3.0% 3.3 10.5%
8 KNE Flynas T 2 LCC Middle East 3.0% 36.0 20.6%
9 SKK ASKY Airlines T 4 FSC Africa 3.1% 4.9 18.8%
10 RJA Royal Jordanian T 3 FSC Middle East 3.5% 13.1 9.3%
11 SVA Saudia T 1 FSC Middle East 3.7% 102.5 17.6%
12 RAM Royal Air Maroc T 3 FSC Africa 3.8% 41.5 26.8%
13 ETD Etihad Airways T 2 FSC Middle East 3.8% 54.1 17.7%
14 ETH Ethiopian Airlines T 2 FSC Africa 3.8% 88.0 25.2%
15 MSC Air Cairo T 3 LCC Africa 4.4% 19.3 24.5%
16 QTR Qatar Airways T 1 FSC Middle East 4.9% 129.6 13.8%
17 UAE Emirates T 1 FSC Middle East 4.9% 136.0 20.6%
18 MAU Air Mauritius T 4 FSC Middle East 5.2% 9.9 27.3%
19 FDB FlyDubai T 2 LCC Middle East 7.4% 53.8 20.0%
20 AHY Azerbaijan Airlines T 3 FSC Middle East 7.5% 23.3 24.5%
21 MSR Egyptair T 2 LCC Africa 7.7% 70.2 32.4%
22 OMA Oman Air T 3 FSC Middle East 7.8% 34.1 27.2%
23 OMS SalamAir T 4 FSC Africa 8.9% 23.0 27.0%
24 ABY Air Arabia T 2 LCC Africa 9.3% 99.9 23.2%
25 KQA Kenya Airways T 3 FSC Africa 11.2% 34.1 26.7%
26 ELY El Al T 3 FSC Middle East 11.2% 55.0 34.7%
27 JZR Jazeera Airways T 3 LCC Middle East 12.2% 1.6 30.6%
28 TAR Tunisair T 3 LCC Africa 12.6% 27.4 42.3%
29 IRM Mahan Air T 3 FSC Middle East 17.0% 6.9 37.4%
30 DAH Air Algérie T 3 FSC Africa 17.6% 115.7 43.6%
31 DTA TAAG Angola Airlines T 4 FSC Africa 18.4% 34.3 32.9%
32 KAC Kuwait Airways T 3 FSC Middle East 22.2% 29.7 29.2%
33 GFA Gulf Air T 3 FSC Middle East 23.4% 4264.4 29.2%
Region

Latin America

April 2026 saw continued pressure across Latin American aviation, primarily driven by elevated jet fuel prices and structural capacity constraints. While the region continues to navigate the fuel price shock, overall disruption levels have begun to stabilise compared to earlier volatility. Severe weather events and congestion at major hubs such as São Paulo and Mexico City still triggered periodic delay spikes, compounded by staffing and air traffic control limitations. Ongoing financial pressure on carriers has also led to selective capacity reductions, reinforcing the region's sensitivity to external shocks and limiting resilience across already constrained networks.

16 Airlines | 8 LCC | 8 FSC

17.5%
Average Total Disruption Percentage
5.8%
% Global Disruption
5.5%
Average ImPax Percentage
1.1m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Once again, [AIRLINE] confirms its status as the number 1 airline in [COUNTRY]. I traveled with 10 people, including two elderly people, two children, and a pet. We were treated very well from beginning to end by the flight attendant team. I also want to highlight the cabin, which had a very smooth flight from takeoff to landing. We boarded the plane to a fully air-conditioned environment. I would like to give special praise to flight attendants [NAME] and [NAME], who assisted us from start to finish and asked if we needed anything."

[Tier 1, FSC]

"No in flight entertainment. WiFi doesn’t work. Food is meh. All of that can be overlooked. When we got to our gate to fly home we had to go through another security check apparently they believe their countries security check point isn’t sufficient. No water allowed in the gate area. Guards making sure nobody passes a bottle of water off. So we are at the mercy of the flight to have any fluids whatsoever. 1.5 hours in the gate area another hour to takeoff and wait for cruising height to get an 8oz cup of water. And maybe one more 3 hours later. Staff answer those are the rules with a bad attitude to boot. We won’t fly [AIRLINE] again I would not recommend it at all."

[Tier 2, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CMP Copa Airlines T 2 FSC LATAM 1.3% 31.5 6.4%
2 SKU SKY Airlines T 3 LCC LATAM 2.5% 17.3 9.1%
3 DWI Arajet SA T 4 LCC LATAM 2.7% 11.8 9.4%
4 VOI Volaris T 1 LCC LATAM 2.8% 70.2 15.6%
5 LAN LATAM T 1 FSC LATAM 2.9% 86.2 10.3%
6 GLO Gol Transportes Aereos T 1 LCC LATAM 3.2% 95.9 16.0%
7 TAM LATAM Brasil T 1 FSC LATAM 3.8% 156.0 19.4%
8 VCV Conviasa T 4 FSC LATAM 3.9% 1.6 31.7%
9 AVA Avianca T 1 LCC LATAM 4.4% 135.3 15.6%
10 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.5% 118.7 14.6%
11 ARG Aerolineas Argentinas T 2 FSC LATAM 4.7% 53.1 21.1%
12 VIV VivaAerobus T 2 LCC LATAM 4.9% 118.3 16.7%
13 RPB Wingo T 4 FSC LATAM 5.0% 21.0 17.0%
14 JAT JetSMART T 3 LCC LATAM 6.5% 81.7 16.7%
15 BOV Boa Boliviana T 3 FSC LATAM 7.8% 29.1 23.6%
16 FBZ Flybondi T 4 LCC LATAM 26.3% 67.9 36.8%
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