New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

July 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

July 2025


Quick Insights

LATAM Cancellation rates among Tier 2 carriers nearly doubled month-over-month, driven primarily by ATC strike disruptions in Argentina, which affected over 20,000 passengers across key hubs. Europe EU261 While EU261 is under review, under the current regulations >2.8m passengers qualified for compensation, this month. Europe For the third consecutive month, medium delays (1–3 hours) were the leading cause of passenger disruption, rising over 40% and impacting more than 3 million passengers compared to June 2025.
APAC Cancellations among Tier 3 and 4 carriers surged over 50% in July, with low-cost airlines bearing the brunt at a 3:2 ratio compared to full-service operators. The disruption affected an estimated 350,000 passengers. North America 1.9 million more passengers experienced delays or cancellations in June compared to June 2025. Among Tier 1 carriers alone, cancellations surged by 35%, resulting in 500,000 additional passengers being affected month-over-month. ME&A While geopolitical tensions persist, all major disruption metrics declined, including a 70% month-on-month drop in cancellations across the regional network.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | July 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGOLCCAPAC1.6%0.9%8
2DALDeltaFSCNorth America10.8%3.1%3
3SWASouthwestLCCNorth America10.8%4.4%1
4RYRRyanairLCCEurope12.1%4.2%5
5EZYeasyJetLCCEurope13.0%2.9%9
6CCAAir ChinaFSCAPAC13.3%1.8%10
7CESChina EasternLCCAPAC13.9%3.0%6
8UALUnitedFSCNorth America15.1%3.4%4
9AALAmerican AirlinesFSCNorth America16.5%4.3%2
10CSNChina Southern AirlinesFSCAPAC16.9%2.7%7

Global Disruptions Overview

This month’s report analyses the disruption data of 293 airlines totalling 878,370 disrupted flights, across 3,198,781 planned flights, globally.

In July 2025, global aviation was severely disrupted across all regions. Europe faced a crippling French ATC strike and a UK radar failure, grounding thousands of flights. In the U.S., storms, IT failures, and extreme turbulence caused mass delays and injuries. Asia-Pacific contended with typhoons and monsoon-related disruptions, notably in Hong Kong. While Latin America saw no major crises, capacity constraints stressed operations. The Middle East & Africa were hit hardest by conflict-driven airspace closures. Disruptions rose 17.5% globally—far outpacing the 6.5% increase in flight volumes—with cancellations up over 20%, making July one of aviation’s most chaotic months on record.

293 Airlines | 160 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
878,370 53% LCC | 47% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
25.7% 27% LCC | 24.1% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
8.3% 9.1% LCC | 7.3 FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
43.5m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.00.0%
2FHYFreebirdT 4LCCME&A0.5%1.75.6%
3FADFlyadealT 4LCCME&A0.8%8.312.9%
4FDAFuji DreamT 3LCCAPAC0.8%3.05.8%
5GBBGlobal AviationT 4FSCME&A0.9%2.35.4%
6LNKSouth African AirlinkT 2LCCME&A1.0%14.711.9%
7SAASouth African AirwaysT 4FSCME&A1.0%1.212.6%
8DVRDivi Divi AirT 4FSCNorth America1.2%0.414.3%
9AEZAeroitaliaT 4LCCEurope1.3%10.39.0%
10TOMTUI AirwaysT 2LCCEurope1.5%24.86.9%
11SFJStarFlyerT 3FSCAPAC1.5%4.619.3%
12AMXAeroMexicoT 2FSCNorth America1.5%28.99.3%
13IGOIndiGOT 1LCCAPAC1.6%132.612.3%
14ANAAll NipponT 1FSCAPAC1.6%50.816.3%
15FPYPLAY AirlinesT 4LCCEurope1.8%4.47.7%
16BRXBraathens Regional AirwaysT 3FSCEurope1.8%9.710.4%
17KNEFlynasT 2LCCME&A2.0%26.018.5%
18CCMAir CorsicaT 3FSCEurope2.0%6.621.6%
19AIQThai AirAsiaT 3LCCAPAC2.1%34.819.7%
20AYNFlyArystanT 3LCCAPAC2.1%22.813.7%
21JAFTUI Fly BelgiumT 4LCCEurope2.1%7.39.5%
22TTWTigerair TaiwanT 4FSCAPAC2.2%5.820.0%
23RJARoyal JordanianT 3FSCME&A2.2%10.85.8%
24MASMalaysia AirlinesT 2FSCAPAC2.2%25.520.1%
25BKPBangkokT 3FSCAPAC2.2%12.616.4%
26IBSIberia ExpressT 4LCCEurope2.2%12.613.7%
27GFAGulf AirT 4FSCME&A2.4%12.513.3%
28SKYSkymarkT 3LCCAPAC2.5%19.317.3%
29SZSScandinavian Airlines ConnectT 3LCCEurope2.5%15.614.8%
30TFLTUI fly NetherlandsT 4LCCEurope2.6%8.68.7%
31CMPCopa AirlinesT 2FSCLATAM2.6%55.810.1%
32KALKorean AirT 2FSCAPAC2.7%25.019.1%
33SLIAeroMéxico ConnectT 3FSCNorth America2.7%16.811.1%
34LNELatam EcuadorT 4LCCLATAM2.7%7.38.8%
35ICEIcelandairT 3FSCEurope2.7%19.016.0%
36SASSAST 2FSCEurope2.7%70.415.8%
37SNJSolaseed AirT 3FSCAPAC2.8%5.014.3%
38THAThai AirwaysT 3LCCAPAC2.8%41.423.1%
39AKXANA WingsT 2FSCAPAC2.8%49.618.1%
40JALJapan AirlinesT 1FSCAPAC2.8%111.319.7%
41NAYNaysa Air ServicesT 4FSCEurope2.8%6.125.5%
42AKJAkasa AirT 4LCCAPAC2.9%44.45.6%
43TLMThai Lion AirT 4LCCAPAC3.0%20.419.7%
44TVJThai Vietjet AirT 4LCCAPAC3.1%15.821.3%
45QTRQatar AirwaysT 1FSCME&A3.1%93.314.1%
46SIASingapore AirlinesT 1FSCAPAC3.2%69.422.7%
47UAEEmiratesT 1FSCME&A3.2%145.823.2%
48TVFTransavia FranceT 2LCCEurope3.2%76.717.3%
49ETDEtihad AirwaysT 2FSCME&A3.3%60.417.1%
50DWIArajet SAT 4LCCLATAM3.3%11.48.8%
51RPBCopa Airlines ColumbiaT 4FSCLATAM3.3%8.313.3%
52NOZNorwegian Air ShuttleT 2FSCEurope3.3%50.020.4%
53OMSSalamAirT 4FSCME&A3.3%12.518.9%
54SJXStarLuxT 4FSCAPAC3.4%15.419.2%
55LOTLOT Polish AirlinesT 2FSCEurope3.4%33.026.5%
56QLKQantasLinkT 2LCCAPAC3.4%59.012.3%
57GLOGol Transportes AereosT 1LCCLATAM3.5%118.713.6%
58AVAAviancaT 1LCCLATAM3.5%106.714.4%
59NTHHokkaido Air SystemT 4FSCAPAC3.5%1.68.5%
60TAMLatam BrasilT 1FSCLATAM3.5%140.618.5%
61UBGUS-Bangla AirlinesT 4LCCME&A3.5%8.634.6%
62HALHawaiian AirlinesT 1FSCNorth America3.5%51.917.8%
63PVLPAL AirlinesT 3LCCAPAC3.5%44.97.7%
64CFGCondorT 2FSCEurope3.6%60.019.9%
65AZUAzul Brazilian AirlinesT 1FSCLATAM3.7%111.812.1%
66EINAer LingusT 2FSCEurope3.7%45.017.3%
67LANLatamT 1FSCLATAM3.8%55.914.0%
68CGNAir ChanganT 3LCCAPAC3.8%29.110.0%
69JATJetSmartT 4LCCLATAM3.8%10.916.4%
70JTAJapan Trans AirT 3LCCAPAC3.9%15.025.9%
71SEHSky ExpressT 4LCCEurope3.9%46.930.5%
72LAOLao AirlinesT 4FSCAPAC3.9%4.022.7%
73IAWIraqi AirwaysT 4FSCME&A3.9%13.413.6%
74PCOPacific Coastal AirlinesT 3LCCNorth America4.0%10.223.1%
75ARTSmart LynxT 3LCCEurope4.0%8.918.5%
76UTYAlliance AirlinesT 2LCCAPAC4.0%8.314.5%
77NSZNorwegian Air SwedenT 3LCCEurope4.0%27.122.7%
78SVASaudiaT 1FSCME&A4.0%112.212.8%
79JJPJetstar JapanT 3LCCAPAC4.1%18.423.2%
80DTATAAG Angola AirlinesT 4FSCME&A4.1%2.79.4%
81UZBUzbekistan AirwaysT 3FSCME&A4.2%22.817.8%
82CAICorendon AirlinesT 3FSCEurope4.3%28.617.9%
83JSAJetstar AsiaT 4LCCAPAC4.3%7.029.3%
84LOGLoganairT 3FSCEurope4.3%24.216.3%
85AICAir IndiaT 2FSCAPAC4.4%136.823.2%
86TKJAjetT 3LCCEurope4.4%41.218.4%
87THYTurkish AirlinesT 1FSCEurope4.4%343.221.0%
88SCXSun Country AirlinesT 3LCCNorth America4.5%37.712.7%
89FDBFlyDubaiT 2LCCME&A4.5%74.626.7%
90APJPeach AirlinesT 4LCCAPAC4.5%35.021.6%
91ROTTAROMT 3FSCEurope4.5%17.624.7%
92JNAJin AirT 3LCCAPAC4.5%40.330.5%
93CALChina AirlinesT 3FSCAPAC4.6%62.822.1%
94VOZVirgin AustraliaT 2FSCAPAC4.6%73.627.2%
95QXEHorizonT 4LCCNorth America4.7%27.117.3%
96SKUSky AirlinesT 3LCCLATAM4.7%22.216.3%
97IBEIberiaT 2FSCEurope4.7%84.523.1%
98JJAJeju AirT 3LCCAPAC4.7%48.227.5%
99JZRJazeera AirwaysT 3LCCME&A4.7%23.320.5%
100IRMMahan AirT 4FSCME&A4.8%14.47.6%
101AEEAegean AirlinesT 2FSCEurope4.9%79.733.7%
102SXSSun ExpressT 3LCCEurope5.0%96.029.3%
103PALPhilippine Air LinesT 3LCCAPAC5.0%29.316.3%
104TRATransaviaT 2LCCEurope5.1%45.129.1%
105ORCOriental Air BridgeT 4LCCAPAC5.1%9.713.3%
106KEMCemAirT 4LCCME&A5.2%2.819.5%
107QFAQantasT 1FSCAPAC5.2%204.417.9%
108AARAsianaT 2FSCAPAC5.2%24.027.5%
109EVAEVA AirwaysT 3LCCAPAC5.4%86.926.6%
110KZRAir AstanaT 3FSCME&A5.6%32.424.3%
111AEAAir EuropaT 3FSCEurope5.6%42.925.1%
112TWBT'way AirT 4FSCAPAC5.6%46.920.9%
113MBUMarabu AirlinesT 4LCCEurope5.7%11.827.0%
114FJIFiji AirwaysT 3LCCAPAC5.8%6.626.4%
115VIRVirgin AtlanticT 3FSCEurope5.8%32.715.2%
116WUKWizz Air UKT 4LCCEurope5.9%24.919.3%
117BCYCityjetT 3LCCEurope5.9%30.621.7%
118SKKASKY AirlinesT 4FSCME&A5.9%7.329.2%
119FINFinnairT 2FSCEurope6.0%113.726.7%
120LPELatam PerúT 3LCCLATAM6.0%102.218.0%
121ABYAir ArabiaT 4LCCME&A6.1%69.637.8%
122BCIBlue IslandsT 4FSCEurope6.1%5.213.2%
123CLHLufthansa CitylineT 2FSCEurope6.1%45.630.2%
124RAMRoyal Air MarocT 3FSCME&A6.2%85.930.9%
125AXBAir India ExpressT 3LCCAPAC6.2%122.722.5%
126AUAAustrian AirlinesT 2FSCEurope6.3%104.326.6%
127RXARegional Express AirlinesT 3FSCAPAC6.3%38.324.9%
128AERAer LingusT 3FSCEurope6.4%19.623.9%
129JSTJetstarT 2LCCAPAC6.4%125.726.1%
130OAWHelveticT 4LCCEurope6.4%23.732.7%
131VOIVolarisT 1LCCLATAM6.4%42.120.4%
132EWGEurowingsT 2LCCEurope6.4%131.831.7%
133SWRSwissT 2FSCEurope6.5%100.536.0%
134GIAGaruda IndonesiaT 4FSCAPAC6.5%100.030.3%
135DLHLufthansaT 1FSCEurope6.5%357.330.3%
136ELYEl AlT 3FSCME&A6.6%47.629.4%
137CFEBA CityFlyerT 3FSCEurope6.7%24.019.6%
138BELBrussels AirlinesT 2FSCEurope6.7%70.131.2%
139TUITUI AirwaysT 2LCCEurope6.8%33.728.3%
140TSCAir TransatT 3FSCNorth America6.8%41.031.3%
141WJAWestJetT 2LCCNorth America6.8%143.426.2%
142CEBCebu PacificT 2LCCAPAC6.8%130.025.1%
143BAVBamboo AirwaysT 4FSCAPAC6.9%15.130.3%
144OTCAir TravelT 4LCCAPAC7.0%22.631.2%
145MMAMAIT 4FSCAPAC7.0%18.520.8%
146CTVCitilink IndonesiaT 3LCCAPAC7.0%56.731.2%
147OVAAir Europa ExpressT 3LCCEurope7.0%11.733.9%
148RYSBuzzT 2LCCEurope7.1%147.127.1%
149KLCKLM CityhopperT 2LCCEurope7.2%4.827.8%
150BTIairBalticT 4FSCEurope7.3%82.636.3%
151HKEHong Kong Express AirwaysT 4FSCAPAC7.3%50.423.1%
152KLMKLMT 1FSCEurope7.3%313.831.4%
153ARGAerolineas ArgentinasT 2FSCLATAM7.3%100.625.0%
154ETHEthiopian AirlinesT 2FSCME&A7.4%172.932.8%
155IRAIranAIRT 4FSCME&A7.4%9.913.9%
156OALOlympic AirT 4LCCEurope7.5%49.041.7%
157VIVVivaAerobusT 2LCCLATAM7.5%177.525.9%
158GAPPAL ExpressT 4LCCAPAC7.6%63.515.7%
159ESREastar JetT 4LCCAPAC7.6%32.532.0%
160LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A7.8%10.319.5%
161ALKSriLankan AirlinesT 3FSCAPAC7.9%21.535.5%
162ANZAir New ZealandT 1FSCAPAC7.9%181.724.6%
163QDAQingdao AirlinesT 3LCCAPAC7.9%39.722.6%
164BBCBiman BangladeshT 4FSCAPAC7.9%33.327.5%
165VXPAveloT 4LCCNorth America8.0%25.517.6%
166BWACaribbean AirlinesT 4FSCNorth America8.1%22.720.9%
167FLEFlairT 4LCCNorth America8.1%34.928.0%
168CGZColorful GuizhouT 3LCCAPAC8.1%49.420.5%
169MSCAir CairoT 3LCCME&A8.2%36.130.2%
170WMTWizz Air MaltaT 2LCCEurope8.3%205.828.3%
171MSREgyptairT 2LCCME&A8.3%105.530.1%
172WZZWizz AirT 2LCCEurope8.3%198.228.5%
173JESJetSMARTT 4LCCLATAM8.4%39.226.2%
174VOEVoloteaT 2LCCEurope8.4%83.636.7%
175KACKuwait Airways CorporationT 3LCCME&A8.4%21.922.7%
176PGTPegasus AirlinesT 1LCCEurope8.5%300.232.0%
177OCNDiscoverT 4FSCEurope8.6%21.141.4%
178ITYITA AirwaysT 2FSCEurope8.7%146.637.9%
179TGWScootT 3LCCAPAC8.8%97.039.3%
180SDGStarAirT 4FSCAPAC8.8%11.218.4%
181BAWBritish AirwaysT 1FSCEurope8.9%399.831.3%
182OMAOman AirT 3FSCME&A8.9%49.718.0%
183XAXAirAsia XT 3LCCAPAC8.9%23.521.7%
184ASAAlaska AirlinesT 1FSCNorth America9.2%349.229.1%
185CTNCroatia AirlinesT 3FSCEurope9.2%33.141.3%
186BHSBahamasairT 4FSCNorth America9.3%10.446.9%
187YZRSuparnaT 4FSCAPAC9.3%43.416.7%
188SBIS7 AirlinesT 2FSCEurope9.3%124.725.5%
189VLGVueling AirlinesT 2LCCEurope9.3%318.630.5%
190CCDDalian AirlinesT 3FSCAPAC9.4%46.418.0%
191MWGMASwingsT 4LCCAPAC9.4%35.622.5%
192BOVBoa BolivianaT 3FSCLATAM9.5%17.126.2%
193QJEQantasLinkT 4LCCAPAC9.5%16.028.2%
194DLAAir DolomitiT 3LCCEurope9.6%70.438.6%
195ENYEnvoy AirT 3FSCNorth America9.7%189.124.5%
196LGLLuxairT 4LCCEurope9.8%18.340.7%
197VTAAir TahitiT 4FSCAPAC9.8%31.225.9%
198NBTNorse Atlantic AirwaysT 4LCCEurope9.8%11.727.7%
199AHYAzerbaijan AirlinesT 4FSCME&A9.8%45.220.0%
200TVSSmartwingsT 4LCCEurope9.8%112.229.2%
201ACAAir CanadaT 2FSCNorth America10.0%298.928.0%
202HOPHOP!T 2LCCEurope10.1%122.431.0%
203UEAChengdu AirlinesT 2LCCAPAC10.3%124.231.0%
204EXSJet2.comT 2LCCEurope10.3%247.138.8%
205AURAurigny Air Services Ltd.T 4FSCEurope10.4%21.226.4%
206HVNVietnam AirlinesT 2LCCAPAC10.4%288.941.6%
207PIAPakistan International AirlinesT 3FSCAPAC10.5%44.731.9%
208NKSSpiritT 1LCCNorth America10.5%312.923.6%
209DALDeltaT 1FSCNorth America10.8%1898.124.7%
210ROUAir Canada RougeT 3LCCNorth America10.8%36.827.2%
211SWASouthwestT 1LCCNorth America10.8%2273.329.3%
212WENWestJet EncoreT 4LCCNorth America10.8%86.629.3%
213MXYBreeze AirwaysT 3LCCNorth America10.9%84.226.0%
214TGUTAG AirlinesT 4LCCLATAM11.0%11.420.3%
215HBHHebei AirlinesT 4LCCAPAC11.0%63.229.8%
216NWSNordwindT 4FSCEurope11.0%48.620.4%
217ASLAir SerbiaT 3FSCEurope11.1%68.339.0%
218SDMRossiya AirlinesT 3LCCEurope11.2%191.221.4%
219VSVSCAT AirlinesT 3LCCAPAC11.3%43.633.5%
220TBATibet AirlinesT 3LCCAPAC11.4%45.334.9%
221PGAPortugaliaT 3LCCEurope11.4%42.141.0%
222AFRAir FranceT 1FSCEurope11.4%445.038.7%
223TAPTAP Air PortugalT 2LCCEurope11.5%89.643.9%
224CPACathay PacificT 1FSCAPAC11.9%207.832.4%
225CRKHong Kong AirlinesT 4FSCAPAC12.0%58.831.2%
226PDTPiedmont AirlinesT 4FSCNorth America12.0%69.224.8%
227RYRRyanairT 1LCCEurope12.1%1762.938.6%
228CHBWest AirT 4LCCAPAC12.2%201.232.3%
229AWQIndonesia AirAsiaT 4LCCAPAC12.3%63.531.3%
230RUKRyanair UKT 3LCCEurope12.3%52.340.9%
231RLHRuiliT 3LCCAPAC12.4%36.333.0%
232AAYAllegiant AirT 2LCCNorth America12.5%274.028.6%
233RWDRwandAirT 4FSCME&A12.5%19.825.6%
234KNAKunming AirlinesT 4LCCAPAC12.5%123.332.5%
235CUAChina United AirlinesT 2LCCAPAC12.6%58.729.4%
236VREAir Cote D'IvoireT 4FSCME&A12.6%11.836.5%
237ASHMesaT 2FSCNorth America12.7%148.523.8%
238JZAJazzT 2LCCNorth America12.8%66.831.0%
239MDAMandarinT 3FSCAPAC12.9%78.438.9%
240CSHShanghai AirlinesT 1FSCAPAC12.9%182.334.5%
241CJXJiangxiT 4LCCAPAC13.0%47.728.3%
242EZYeasyJetT 1LCCEurope13.0%897.541.1%
243CDCZhejiang LoongT 2LCCAPAC13.0%169.127.3%
244LKELucky AirT 3LCCAPAC13.2%162.033.3%
245FZAFuzhou AirlinesT 4LCCAPAC13.2%41.836.8%
246CCAAir ChinaT 1FSCAPAC13.3%1249.327.5%
247POEPorterT 3LCCNorth America13.5%106.432.5%
248CSCSichuan AirlinesT 1LCCAPAC13.8%496.834.4%
249CNMAir China Inner MongoliaT 4LCCAPAC13.9%38.229.7%
250HXAChina Express AirlinesT 2LCCAPAC13.9%222.237.0%
251CESChina EasternT 1LCCAPAC13.9%1450.932.7%
252AFLAeroflotT 2FSCEurope14.2%362.228.7%
253CDGShandong AirlinesT 1LCCAPAC14.3%392.034.0%
254EFWBA Euroflyer dbaT 4FSCEurope14.3%59.042.1%
255AIEAir InuitT 3LCCNorth America14.3%84.726.1%
256CUHUrumqi AirT 4LCCAPAC14.4%40.232.0%
257SATSATA Air AcoresT 4FSCEurope14.6%53.034.2%
258OKAOkay AirwaysT 3LCCAPAC14.8%77.932.5%
259OTTOTT AirlinesT 4FSCAPAC15.1%57.032.5%
260UALUnitedT 1FSCNorth America15.1%2775.031.0%
261JACJapan Air CommuterT 3LCCAPAC15.1%75.828.6%
262JYH9 AirT 3LCCAPAC15.2%106.030.8%
263WONWings AbadiT 3LCCAPAC15.2%22.638.1%
264CHHHainan AirlinesT 1FSCAPAC15.3%588.131.3%
265KQAKenya AirwaysT 3FSCME&A15.4%86.032.4%
266CBJBeijing Capital AirlinesT 1LCCAPAC15.6%244.841.7%
267CBGGX AirlinesT 3LCCEurope15.7%87.535.8%
268DKHJuneyao AirlinesT 2LCCAPAC16.3%464.531.9%
269AALAmerican AirlinesT 1FSCNorth America16.5%2655.633.6%
270GCRTianjin AirlinesT 2FSCAPAC16.5%325.235.1%
271CQHSpring AirlinesT 2LCCAPAC16.6%448.729.3%
272EDVEndeavor AirT 2FSCNorth America16.9%239.529.9%
273CSNChina Southern AirlinesT 1FSCAPAC16.9%1985.030.4%
274FFTFrontierT 2LCCNorth America17.0%195.634.7%
275JBUJetBlueT 1LCCNorth America17.6%751.232.4%
276CXAXiamenAirT 1LCCAPAC17.7%602.839.6%
277AXMAirAsiaT 1LCCAPAC18.0%466.438.1%
278ACNAzul ConectaT 4LCCLATAM18.0%40.528.7%
279VJCVietJet AirT 2LCCAPAC18.3%468.449.5%
280DAHAir AlgerieT 3FSCME&A18.4%215.143.8%
281AMUAir MacauT 4LCCAPAC18.8%65.142.5%
282JIAPSA AirlinesT 2FSCNorth America19.1%249.832.4%
283SEJSpiceJetT 2LCCAPAC19.1%128.034.0%
284VTEContour AirlinesT 3FSCNorth America20.3%115.130.7%
285FBZFlybondiT 4LCCLATAM20.4%68.844.8%
286SJVSuper Air JetT 3LCCAPAC21.3%263.443.3%
287CSZShenzhen AirlinesT 1LCCAPAC22.7%549.038.1%
288EPADonghai AirlinesT 4LCCAPAC23.3%127.045.2%
289IWYInterCaribbean AirwaysT 4LCCNorth America23.6%27.342.9%
290MXDMalindo AirT 3LCCAPAC27.4%81.248.9%
291BTKBatik AirT 2FSCAPAC27.5%309.848.3%
292TARTunis AirT 4LCCME&A33.4%96.952.8%
293LNILion AirT 2LCCAPAC34.6%533.047.9%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

In July 2025, the Asia-Pacific region experienced sharp aviation disruptions despite a 9% increase in flight volumes month-over-month. Disruptions surged by 22%, affecting 4 million more passengers than in June. Typhoon Wipha forced mass cancellations in Hong Kong, grounding flights by Cathay Pacific and Singapore Airlines. In Taiwan, Typhoon Danas killed two and stranded thousands. Monsoon storms across East and Southeast Asia caused thousands of delays, while an Air India 787 aborted takeoff in Delhi due to technical issues.

116 Airlines | 73 LCC | 43 FSC

26.9%
Avg Total Disruption
36.3%
% Global Disruption
9.4%
Average ImPax
17m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“After checking in we went through security and waited in the lounge. There was thick fog outside. An announcement came through that unfortunately the flight had been canceled due to the fog. [Airline] automatically rebooked us on the next flight out to [City] and [City] to [destination]. All we had to do was re-check in and go through security. Great flights, however in [City] we were stuck on the tarmac for an hour due to the pilot not receiving his paperwork. He kept us well informed of everything and the air hostesses were great, chatty and entertaining. We all had lots of laughs and banter... didn't notice the time on the tarmac. I arrived in [City] but missed connecting flights to [City] so [Airline] automatically booked us on the next flight out of [City]. Can't fault the service to be fair. We have flown with other airlines who have left us stranded and having to buy more tickets with yet another carrier so to be automatically re-booked and not have those stresses and worries was just bliss. Overall [Airline] we will definitely be flying with you again.”

[Tier 1, FSC]

“After waiting 6 hours from the original flight being cancelled. No apology from the airline, not even a coffee voucher. Waiting an hour to get luggage, I finally left the airport after midnight. Seeing children crying was appalling. This review is directed at the management, not the staff who were coping, the dissatisfaction. This has been the last time I will use this airline. We all know that ghost flights have become their way of doing business. Then move the flights to fill 1 aircraft . Stuff the customers have to be inconvenienced. [Airline] wraps rings around [Airline].i will now book with them for reliability”

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%0.00.0%
2FDAFuji DreamT 3LCCAPAC0.8%3.05.8%
3SFJStarFlyerT 3FSCAPAC1.5%4.619.3%
4IGOIndiGOT 1LCCAPAC1.6%132.612.3%
5ANAAll NipponT 1FSCAPAC1.6%50.816.3%
6AIQThai AirAsiaT 3LCCAPAC2.1%34.819.7%
7AYNFlyArystanT 3LCCAPAC2.1%22.813.7%
8TTWTigerair TaiwanT 4FSCAPAC2.2%5.820.0%
9MASMalaysia AirlinesT 2FSCAPAC2.2%25.520.1%
10BKPBangkokT 3FSCAPAC2.2%12.616.4%
11SKYSkymarkT 3LCCAPAC2.5%19.317.3%
12KALKorean AirT 2FSCAPAC2.7%25.019.1%
13SNJSolaseed AirT 3FSCAPAC2.8%5.014.3%
14THAThai AirwaysT 3LCCAPAC2.8%41.423.1%
15AKXANA WingsT 2FSCAPAC2.8%49.618.1%
16JALJapan AirlinesT 1FSCAPAC2.8%111.319.7%
17AKJAkasa AirT 4LCCAPAC2.9%44.45.6%
18TLMThai Lion AirT 4LCCAPAC3.0%20.419.7%
19TVJThai Vietjet AirT 4LCCAPAC3.1%15.821.3%
20SIASingapore AirlinesT 1FSCAPAC3.2%69.422.7%
21SJXStarLuxT 4FSCAPAC3.4%15.419.2%
22QLKQantasLinkT 2LCCAPAC3.4%59.012.3%
23NTHHokkaido Air SystemT 4FSCAPAC3.5%1.68.5%
24PVLPAL AirlinesT 3LCCAPAC3.5%44.97.7%
25CGNAir ChanganT 3LCCAPAC3.8%29.110.0%
26JTAJapan Trans AirT 3LCCAPAC3.9%15.025.9%
27LAOLao AirlinesT 4FSCAPAC3.9%4.022.7%
28UTYAlliance AirlinesT 2LCCAPAC4.0%8.314.5%
29JJPJetstar JapanT 3LCCAPAC4.1%18.423.2%
30JSAJetstar AsiaT 4LCCAPAC4.3%7.029.3%
31AICAir IndiaT 2FSCAPAC4.4%136.823.2%
32APJPeach AirlinesT 4LCCAPAC4.5%35.021.6%
33JNAJin AirT 3LCCAPAC4.5%40.330.5%
34CALChina AirlinesT 3FSCAPAC4.6%62.822.1%
35VOZVirgin AustraliaT 2FSCAPAC4.6%73.627.2%
36JJAJeju AirT 3LCCAPAC4.7%48.227.5%
37PALPhilippine Air LinesT 3LCCAPAC5.0%29.316.3%
38ORCOriental Air BridgeT 4LCCAPAC5.1%9.713.3%
39QFAQantasT 1FSCAPAC5.2%204.417.9%
40AARAsianaT 2FSCAPAC5.2%24.027.5%
41EVAEVA AirwaysT 3LCCAPAC5.4%86.926.6%
42TWBT'way AirT 4FSCAPAC5.6%46.920.9%
43FJIFiji AirwaysT 3LCCAPAC5.8%6.626.4%
44AXBAir India ExpressT 3LCCAPAC6.2%122.722.5%
45RXARegional Express AirlinesT 3FSCAPAC6.3%38.324.9%
46JSTJetstarT 2LCCAPAC6.4%125.726.1%
47GIAGaruda IndonesiaT 4FSCAPAC6.5%100.030.3%
48CEBCebu PacificT 2LCCAPAC6.8%130.025.1%
49BAVBamboo AirwaysT 4FSCAPAC6.9%15.130.3%
50OTCAir TravelT 4LCCAPAC7.0%22.631.2%
51MMAMAIT 4FSCAPAC7.0%18.520.8%
52CTVCitilink IndonesiaT 3LCCAPAC7.0%56.731.2%
53HKEHong Kong Express AirwaysT 4FSCAPAC7.3%50.423.1%
54GAPPAL ExpressT 4LCCAPAC7.6%63.515.7%
55ESREastar JetT 4LCCAPAC7.6%32.532.0%
56ALKSriLankan AirlinesT 3FSCAPAC7.9%21.535.5%
57ANZAir New ZealandT 1FSCAPAC7.9%181.724.6%
58QDAQingdao AirlinesT 3LCCAPAC7.9%39.722.6%
59BBCBiman BangladeshT 4FSCAPAC7.9%33.327.5%
60CGZColorful GuizhouT 3LCCAPAC8.1%49.420.5%
61TGWScootT 3LCCAPAC8.8%97.039.3%
62SDGStarAirT 4FSCAPAC8.8%11.218.4%
63XAXAirAsia XT 3LCCAPAC8.9%23.521.7%
64YZRSuparnaT 4FSCAPAC9.3%43.416.7%
65CCDDalian AirlinesT 3FSCAPAC9.4%46.418.0%
66MWGMASwingsT 4LCCAPAC9.4%35.622.5%
67QJEQantasLinkT 4LCCAPAC9.5%16.028.2%
68VTAAir TahitiT 4FSCAPAC9.8%31.225.9%
69UEAChengdu AirlinesT 2LCCAPAC10.3%124.231.0%
70HVNVietnam AirlinesT 2LCCAPAC10.4%288.941.6%
71PIAPakistan International AirlinesT 3FSCAPAC10.5%44.731.9%
72HBHHebei AirlinesT 4LCCAPAC11.0%63.229.8%
73VSVSCAT AirlinesT 3LCCAPAC11.3%43.633.5%
74TBATibet AirlinesT 3LCCAPAC11.4%45.334.9%
75CPACathay PacificT 1FSCAPAC11.9%207.832.4%
76CRKHong Kong AirlinesT 4FSCAPAC12.0%58.831.2%
77CHBWest AirT 4LCCAPAC12.2%201.232.3%
78AWQIndonesia AirAsiaT 4LCCAPAC12.3%63.531.3%
79RLHRuiliT 3LCCAPAC12.4%36.333.0%
80KNAKunming AirlinesT 4LCCAPAC12.5%123.332.5%
81CUAChina United AirlinesT 2LCCAPAC12.6%58.729.4%
82MDAMandarinT 3FSCAPAC12.9%78.438.9%
83CSHShanghai AirlinesT 1FSCAPAC12.9%182.334.5%
84CJXJiangxiT 4LCCAPAC13.0%47.728.3%
85CDCZhejiang LoongT 2LCCAPAC13.0%169.127.3%
86LKELucky AirT 3LCCAPAC13.2%162.033.3%
87FZAFuzhou AirlinesT 4LCCAPAC13.2%41.836.8%
88CCAAir ChinaT 1FSCAPAC13.3%1249.327.5%
89CSCSichuan AirlinesT 1LCCAPAC13.8%496.834.4%
90CNMAir China Inner MongoliaT 4LCCAPAC13.9%38.229.7%
91HXAChina Express AirlinesT 2LCCAPAC13.9%222.237.0%
92CESChina EasternT 1LCCAPAC13.9%1450.932.7%
93CDGShandong AirlinesT 1LCCAPAC14.3%392.034.0%
94CUHUrumqi AirT 4LCCAPAC14.4%40.232.0%
95OKAOkay AirwaysT 3LCCAPAC14.8%77.932.5%
96OTTOTT AirlinesT 4FSCAPAC15.1%57.032.5%
97JACJapan Air CommuterT 3LCCAPAC15.1%75.828.6%
98JYH9 AirT 3LCCAPAC15.2%106.030.8%
99WONWings AbadiT 3LCCAPAC15.2%22.638.1%
100CHHHainan AirlinesT 1FSCAPAC15.3%588.131.3%
101CBJBeijing Capital AirlinesT 1LCCAPAC15.6%244.841.7%
102DKHJuneyao AirlinesT 2LCCAPAC16.3%464.531.9%
103GCRTianjin AirlinesT 2FSCAPAC16.5%325.235.1%
104CQHSpring AirlinesT 2LCCAPAC16.6%448.729.3%
105CSNChina Southern AirlinesT 1FSCAPAC16.9%1985.030.4%
106CXAXiamenAirT 1LCCAPAC17.7%602.839.6%
107AXMAirAsiaT 1LCCAPAC18.0%466.438.1%
108VJCVietJet AirT 2LCCAPAC18.3%468.449.5%
109AMUAir MacauT 4LCCAPAC18.8%65.142.5%
110SEJSpiceJetT 2LCCAPAC19.1%128.034.0%
111SJVSuper Air JetT 3LCCAPAC21.3%263.443.3%
112CSZShenzhen AirlinesT 1LCCAPAC22.7%549.038.1%
113EPADonghai AirlinesT 4LCCAPAC23.3%127.045.2%
114MXDMalindo AirT 3LCCAPAC27.4%81.248.9%
115BTKBatik AirT 2FSCAPAC27.5%309.848.3%
116LNILion AirT 2LCCAPAC34.6%533.047.9%
Region

Europe

In July 2025, European air travel faced severe disruption as flight volumes rose 5%, but delays and cancellations surged 25%, worsening travel conditions across the region. A French ATC strike on July 3–4 disrupted over 3,700 flights per day, grounding key routes. On July 30, a radar system failure at the UK’s NATS Swanwick center shut down UK airspace, causing widespread delays. Ripple effects from staffing shortages and fragmented airspace impacted hubs across France, Spain, Germany, and beyond.

82 Airlines | 42 LCC | 40 FSC

27%
Avg Total Disruption
28.4%
% Global Disruption
6.9%
Average ImPax
9.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“This was a much delayed trip due to a significant health issue. When (re)booking the flight [Airline] staff were generally helpful but the process was very error prone and stressful. Once we got over that the trip itself was fine. Staff were consistently helpful from check-in to flight staff. Business class travel is expensive now, especially with all the government imposed additional taxes, but for me this is something to be swallowed on the few trips we make each year. Not sure the 777 is the best aircraft for such long flights as things are a little cramped and the planes do seem to be getting a bit long in the tooth. That said the staff did all they could to make the flight comfortable, food was fine with friendly service and some nice wine options. Staff knew I was a nervous flyer and made sure I was enjoying the trip as much as possible. When we neared [City] we were told things could get bumpy due to weather issues but the captain found a way to avoid just about all the turbulence and the flight landed very smoothly. Overall a good, if somewhat costly, experience. Will certainly fly [Airline] again.”

[Tier 2, FSC]

“I went to the customer service and asked for help to check in because the app did not let me do that at the time. I was before the 2h limit check in mark and had a lot of time to still check in. The lady in the customer service waited 8minutes before she decided to help me which by that time they closed it. They still decided to fine me even though I was there on time. Would never recommend this to anyone unless this is your only way to the destination. Then complaining about this only leads to nothing, their policy is that either you check in through the app or you pay that fine. Really good policy😂😂😂”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AEZAeroitaliaT 4LCCEurope1.3%10.39.0%
2TOMTUI AirwaysT 2LCCEurope1.5%24.86.9%
3FPYPLAY AirlinesT 4LCCEurope1.8%4.47.7%
4BRXBraathens Regional AirwaysT 3FSCEurope1.8%9.710.4%
5CCMAir CorsicaT 3FSCEurope2.0%6.621.6%
6JAFTUI Fly BelgiumT 4LCCEurope2.1%7.39.5%
7IBSIberia ExpressT 4LCCEurope2.2%12.613.7%
8SZSScandinavian Airlines ConnectT 3LCCEurope2.5%15.614.8%
9TFLTUI fly NetherlandsT 4LCCEurope2.6%8.68.7%
10ICEIcelandairT 3FSCEurope2.7%19.016.0%
11SASSAST 2FSCEurope2.7%70.415.8%
12NAYNaysa Air ServicesT 4FSCEurope2.8%6.125.5%
13TVFTransavia FranceT 2LCCEurope3.2%76.717.3%
14NOZNorwegian Air ShuttleT 2FSCEurope3.3%50.020.4%
15LOTLOT Polish AirlinesT 2FSCEurope3.4%33.026.5%
16CFGCondorT 2FSCEurope3.6%60.019.9%
17EINAer LingusT 2FSCEurope3.7%45.017.3%
18SEHSky ExpressT 4LCCEurope3.9%46.930.5%
19ARTSmart LynxT 3LCCEurope4.0%8.918.5%
20NSZNorwegian Air SwedenT 3LCCEurope4.0%27.122.7%
21CAICorendon AirlinesT 3FSCEurope4.3%28.617.9%
22LOGLoganairT 3FSCEurope4.3%24.216.3%
23TKJAjetT 3LCCEurope4.4%41.218.4%
24THYTurkish AirlinesT 1FSCEurope4.4%343.221.0%
25ROTTAROMT 3FSCEurope4.5%17.624.7%
26IBEIberiaT 2FSCEurope4.7%84.523.1%
27AEEAegean AirlinesT 2FSCEurope4.9%79.733.7%
28SXSSun ExpressT 3LCCEurope5.0%96.029.3%
29TRATransaviaT 2LCCEurope5.1%45.129.1%
30AEAAir EuropaT 3FSCEurope5.6%42.925.1%
31MBUMarabu AirlinesT 4LCCEurope5.7%11.827.0%
32VIRVirgin AtlanticT 3FSCEurope5.8%32.715.2%
33WUKWizz Air UKT 4LCCEurope5.9%24.919.3%
34BCYCityjetT 3LCCEurope5.9%30.621.7%
35FINFinnairT 2FSCEurope6.0%113.726.7%
36BCIBlue IslandsT 4FSCEurope6.1%5.213.2%
37CLHLufthansa CitylineT 2FSCEurope6.1%45.630.2%
38AUAAustrian AirlinesT 2FSCEurope6.3%104.326.6%
39AERAer LingusT 3FSCEurope6.4%19.623.9%
40OAWHelveticT 4LCCEurope6.4%23.732.7%
41EWGEurowingsT 2LCCEurope6.4%131.831.7%
42SWRSwissT 2FSCEurope6.5%100.536.0%
43DLHLufthansaT 1FSCEurope6.5%357.330.3%
44CFEBA CityFlyerT 3FSCEurope6.7%24.019.6%
45BELBrussels AirlinesT 2FSCEurope6.7%70.131.2%
46TUITUI AirwaysT 2LCCEurope6.8%33.728.3%
47OVAAir Europa ExpressT 3LCCEurope7.0%11.733.9%
48RYSBuzzT 2LCCEurope7.1%147.127.1%
49KLCKLM CityhopperT 2LCCEurope7.2%4.827.8%
50BTIairBalticT 4FSCEurope7.3%82.636.3%
51KLMKLMT 1FSCEurope7.3%313.831.4%
52OALOlympic AirT 4LCCEurope7.5%49.041.7%
53WMTWizz Air MaltaT 2LCCEurope8.3%205.828.3%
54WZZWizz AirT 2LCCEurope8.3%198.228.5%
55VOEVoloteaT 2LCCEurope8.4%83.636.7%
56PGTPegasus AirlinesT 1LCCEurope8.5%300.232.0%
57OCNDiscoverT 4FSCEurope8.6%21.141.4%
58ITYITA AirwaysT 2FSCEurope8.7%146.637.9%
59BAWBritish AirwaysT 1FSCEurope8.9%399.831.3%
60CTNCroatia AirlinesT 3FSCEurope9.2%33.141.3%
61SBIS7 AirlinesT 2FSCEurope9.3%124.725.5%
62VLGVueling AirlinesT 2LCCEurope9.3%318.630.5%
63DLAAir DolomitiT 3LCCEurope9.6%70.438.6%
64LGLLuxairT 4LCCEurope9.8%18.340.7%
65NBTNorse Atlantic AirwaysT 4LCCEurope9.8%11.727.7%
66TVSSmartwingsT 4LCCEurope9.8%112.229.2%
67HOPHOP!T 2LCCEurope10.1%122.431.0%
68EXSJet2.comT 2LCCEurope10.3%247.138.8%
69AURAurigny Air Services Ltd.T 4FSCEurope10.4%21.226.4%
70NWSNordwindT 4FSCEurope11.0%48.620.4%
71ASLAir SerbiaT 3FSCEurope11.1%68.339.0%
72SDMRossiya AirlinesT 3LCCEurope11.2%191.221.4%
73PGAPortugaliaT 3LCCEurope11.4%42.141.0%
74AFRAir FranceT 1FSCEurope11.4%445.038.7%
75TAPTAP Air PortugalT 2LCCEurope11.5%89.643.9%
76RYRRyanairT 1LCCEurope12.1%1762.938.6%
77RUKRyanair UKT 3LCCEurope12.3%52.340.9%
78EZYeasyJetT 1LCCEurope13.0%897.541.1%
79AFLAeroflotT 2FSCEurope14.2%362.228.7%
80EFWBA Euroflyer dbaT 4FSCEurope14.3%59.042.1%
81SATSATA Air AcoresT 4FSCEurope14.6%53.034.2%
82CBGGX AirlinesT 3LCCEurope15.7%87.535.8%
Region

North America

In July 2025, North American air travel saw severe disruption as cancellations jumped 22%, despite only a 4% increase in flight volumes. An Alaska Airlines IT outage grounded over 200 flights, affecting 13,500 passengers. Storm Chantal caused mass delays at major hubs like JFK and O’Hare. A Delta flight from Salt Lake City suffered extreme turbulence, injuring 25, while a United 787 out of Dulles declared a mayday due to engine failure.

36 Airlines | 18 LCC | 18 FSC

26.5%
Avg Total Disruption
25.9%
% Global Disruption
10.7%
ImPax
13.7m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We were supposed to fly from [City] to [City] to [City]. Thunder storms in [City] made the airline delay our flight there twice, making us miss our flight to [City]. We called the airline and they were able to get routed through [City] to [City] the same day! We are also able to be in the same class seats we had booked!”

[Tier 1, FSC]

“I booked a study abroad trip to [City] through [Airline]. Arriving at [City] airport 2.5 hours early, I couldn’t check in due to errors in [Airline] and [Airline]’s systems. A [Airline] rep had adjusted my name for the outbound flight but not the return, causing a mismatch with my passport. While on the phone with [Airline], I learned they were disputing with [Airline] over check-in responsibilities. This led to me missing my flight home. I had to rush across terminals w ith 70 lbs of luggage and pay $2500 for a new [City]-[City[ flight. The rest of my itinerary, including [City]-[City[, was canceled without my consent, forcing me to buy another $574 flight. [Airline] denied my compensation claim, stating I booked through another airline, but they had no presence at [City] to rebook within the hour. This was the most stressful experience of my life, leaving me stranded in [City] with no clear solution.”

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1DVRDivi Divi AirT 4FSCNorth America1.2%0.414.3%
2AMXAeroMexicoT 2FSCNorth America1.5%28.99.3%
3SLIAeroMéxico ConnectT 3FSCNorth America2.7%16.811.1%
4HALHawaiian AirlinesT 1FSCNorth America3.5%51.917.8%
5PCOPacific Coastal AirlinesT 3LCCNorth America4.0%10.223.1%
6SCXSun Country AirlinesT 3LCCNorth America4.5%37.712.7%
7QXEHorizonT 4LCCNorth America4.7%27.117.3%
8TSCAir TransatT 3FSCNorth America6.8%41.031.3%
9WJAWestJetT 2LCCNorth America6.8%143.426.2%
10VXPAveloT 4LCCNorth America8.0%25.517.6%
11BWACaribbean AirlinesT 4FSCNorth America8.1%22.720.9%
12FLEFlairT 4LCCNorth America8.1%34.928.0%
13ASAAlaska AirlinesT 1FSCNorth America9.2%349.229.1%
14BHSBahamasairT 4FSCNorth America9.3%10.446.9%
15ENYEnvoy AirT 3FSCNorth America9.7%189.124.5%
16ACAAir CanadaT 2FSCNorth America10.0%298.928.0%
17NKSSpiritT 1LCCNorth America10.5%312.923.6%
18DALDeltaT 1FSCNorth America10.8%1898.124.7%
19ROUAir Canada RougeT 3LCCNorth America10.8%36.827.2%
20SWASouthwestT 1LCCNorth America10.8%2273.329.3%
21WENWestJet EncoreT 4LCCNorth America10.8%86.629.3%
22MXYBreeze AirwaysT 3LCCNorth America10.9%84.226.0%
23PDTPiedmont AirlinesT 4FSCNorth America12.0%69.224.8%
24AAYAllegiant AirT 2LCCNorth America12.5%274.028.6%
25ASHMesaT 2FSCNorth America12.7%148.523.8%
26JZAJazzT 2LCCNorth America12.8%66.831.0%
27POEPorterT 3LCCNorth America13.5%106.432.5%
28AIEAir InuitT 3LCCNorth America14.3%84.726.1%
29UALUnitedT 1FSCNorth America15.1%2775.031.0%
30AALAmerican AirlinesT 1FSCNorth America16.5%2655.633.6%
31EDVEndeavor AirT 2FSCNorth America16.9%239.529.9%
32FFTFrontierT 2LCCNorth America17.0%195.634.7%
33JBUJetBlueT 1LCCNorth America17.6%751.232.4%
34JIAPSA AirlinesT 2FSCNorth America19.1%249.832.4%
35VTEContour AirlinesT 3FSCNorth America20.3%115.130.7%
36IWYInterCaribbean AirwaysT 4LCCNorth America23.6%27.342.9%
Region

Middle East and Africa

Air travel in the Middle East and Africa remained disrupted in July 2025 due to ongoing geopolitical tensions, including airspace closures and suspended routes—particularly to Syria. However, key disruption metrics improved, with over 400,000 fewer affected passengers compared to June. Flight volumes rose 5%, while overall disruptions increased by just 6.5%, driven mainly by short-duration delays under one hour, suggesting a stabilization in operations despite continued regional volatility.

39 Airlines | 14 LCC | 25 FSC

21.8%
Avg Total Disruption
5.6%
% Global Disruption
6.5%
Average ImPax
1.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We had the most wonderful experience flying on [Airline] for the first time! Flying Business Class was pure luxury, from the easy check-in, generous baggage allowance, and delicious (I really mean it!) food served onboard, not to mention the amazing comfort of flying long distance in a Q suite! Plus, because we had a very long layover in [City] on the way back from the [City], [Airline] provided us with a complimentary hotel room in the transit area of the airport. We felt like VIPs throughout the whole experience! Kudos to [Airline]!”

[Tier 1, LCC]

“Atrocious Assistance from [Airline]. The flight was cancelled after check in. Told Flight was delayed . After 5 hours the flight was cancelled. NO ASSISTANCE from ground staff. Offered a flight 2 days later. Infeasible as we had to be in [City] on [Date] for the meeting. I needed to buy a new flight with [Airline] later in the evening. Now [Airline] ignores us when we are claiming back the cost of the [Airline] ticket.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.5%1.75.6%
2FADFlyadealT 4LCCME&A0.8%8.312.9%
3GBBGlobal AviationT 4FSCME&A0.9%2.35.4%
4LNKSouth African AirlinkT 2LCCME&A1.0%14.711.9%
5SAASouth African AirwaysT 4FSCME&A1.0%1.212.6%
6KNEFlynasT 2LCCME&A2.0%26.018.5%
7RJARoyal JordanianT 3FSCME&A2.2%10.85.8%
8GFAGulf AirT 4FSCME&A2.4%12.513.3%
9QTRQatar AirwaysT 1FSCME&A3.1%93.314.1%
10UAEEmiratesT 1FSCME&A3.2%145.823.2%
11ETDEtihad AirwaysT 2FSCME&A3.3%60.417.1%
12OMSSalamAirT 4FSCME&A3.3%12.518.9%
13UBGUS-Bangla AirlinesT 4LCCME&A3.5%8.634.6%
14IAWIraqi AirwaysT 4FSCME&A3.9%13.413.6%
15SVASaudiaT 1FSCME&A4.0%112.212.8%
16DTATAAG Angola AirlinesT 4FSCME&A4.1%2.79.4%
17UZBUzbekistan AirwaysT 3FSCME&A4.2%22.817.8%
18FDBFlyDubaiT 2LCCME&A4.5%74.626.7%
19JZRJazeera AirwaysT 3LCCME&A4.7%23.320.5%
20IRMMahan AirT 4FSCME&A4.8%14.47.6%
21KEMCemAirT 4LCCME&A5.2%2.819.5%
22KZRAir AstanaT 3FSCME&A5.6%32.424.3%
23SKKASKY AirlinesT 4FSCME&A5.9%7.329.2%
24ABYAir ArabiaT 4LCCME&A6.1%69.637.8%
25RAMRoyal Air MarocT 3FSCME&A6.2%85.930.9%
26ELYEl AlT 3FSCME&A6.6%47.629.4%
27ETHEthiopian AirlinesT 2FSCME&A7.4%172.932.8%
28IRAIranAIRT 4FSCME&A7.4%9.913.9%
29LAMLam - Linhas Aereas de MocambiqueT 4LCCME&A7.8%10.319.5%
30MSCAir CairoT 3LCCME&A8.2%36.130.2%
31MSREgyptairT 2LCCME&A8.3%105.530.1%
32KACKuwait Airways CorporationT 3LCCME&A8.4%21.922.7%
33OMAOman AirT 3FSCME&A8.9%49.718.0%
34AHYAzerbaijan AirlinesT 4FSCME&A9.8%45.220.0%
35RWDRwandAirT 4FSCME&A12.5%19.825.6%
36VREAir Cote D'IvoireT 4FSCME&A12.6%11.836.5%
37KQAKenya AirwaysT 3FSCME&A15.4%86.032.4%
38DAHAir AlgerieT 3FSCME&A18.4%215.143.8%
39TARTunis AirT 4LCCME&A33.4%96.952.8%
Region

Latin America

In July 2025, Latin America experienced a 10%+ rise in flight disruptions, outpacing a 7.5% increase in flight volumes. Severe storms in Brazil disrupted operations at major hubs like São Paulo, Rio, and Brasília, leading to over 150 cancellations and 110 delays, heavily impacting LATAM, GOL, and Azul. In Argentina, a planned ATC strike on July 11 threatened nationwide delays during peak travel season. Operational strain continued in Brazil as LATAM and Azul navigated restructuring, while Voepass remained suspended under bankruptcy protection, adding pressure to an already stretched regional aviation sector.

20 Airlines | 13 LCC | 7 FSC

19.1%
Avg Total Disruption
3.8%
% Global Disruption
6.6%
Average ImPax
1.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“I was reading the reviews about [Airline]. I can agree in some aspects and disagree in others. At the beginning they offered hot decent food, the float was new with reclining seats, tv screens to watch movies, but everything changed the following year. The float was clearly old, the seats were dirty and old, no tv screen,broken USB and no free food just for purchasing. The good thing is that I reached my destination in time, no delays in my connecting flight, no lost baggage, no theft.”

[Tier 1, LCC]

“I don’t even know where to begin, I had to define how far this airline misses the point. Basically, we used to go through [City] but the last two trips we went through [City], their countless failure points within their customer experience and I’m not sure if that is lacking training or any clear policies, but, well, they must be completely lacking training in any clear policies because they seem to just make things up as they go. My recommendation, avoid [Airline] unless you want your trip to be unpleasant, or you are the stoic of the stoic’s…”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa AirlinesT 2FSCLATAM2.6%55.810.1%
2LNELatam EcuadorT 4LCCLATAM2.7%7.38.8%
3DWIArajet SAT 4LCCLATAM3.3%11.48.8%
4RPBCopa Airlines ColumbiaT 4FSCLATAM3.3%8.313.3%
5GLOGol Transportes AereosT 1LCCLATAM3.5%118.713.6%
6AVAAviancaT 1LCCLATAM3.5%106.714.4%
7TAMLatam BrasilT 1FSCLATAM3.5%140.618.5%
8AZUAzul Brazilian AirlinesT 1FSCLATAM3.7%111.812.1%
9LANLatamT 1FSCLATAM3.8%55.914.0%
10JATJetSmartT 4LCCLATAM3.8%10.916.4%
11SKUSky AirlinesT 3LCCLATAM4.7%22.216.3%
12LPELatam PerúT 3LCCLATAM6.0%102.218.0%
13VOIVolarisT 1LCCLATAM6.4%42.120.4%
14ARGAerolineas ArgentinasT 2FSCLATAM7.3%100.625.0%
15VIVVivaAerobusT 2LCCLATAM7.5%177.525.9%
16JESJetSMARTT 4LCCLATAM8.4%39.226.2%
17BOVBoa BolivianaT 3FSCLATAM9.5%17.126.2%
18TGUTAG AirlinesT 4LCCLATAM11.0%11.420.3%
19ACNAzul ConectaT 4LCCLATAM18.0%40.528.7%
20FBZFlybondiT 4LCCLATAM20.4%68.844.8%