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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

March 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

March 2026

Let's dig into the data!


Quick Insights | March 2026

[Graph: March 2025 - March 2026]

Latam Regional disruption metrics have remained broadly stable month-on-month in 2026; however, the impact becomes clear on a Q1 year-on-year basis, with medium and major delays and cancellations consistently tracking ~25% above 2025 levels. Europe Despite lower flight volumes versus Q1 2025, passengers experiencing medium and major delays or cancellations nearly doubled, reaching 5 million in March 2026. APAC The decline in delays was primarily driven by proactive capacity cuts, with cancellations rising nearly 30%. Among Tier 1 carriers, cancellations almost doubled, affecting an additional 200K passengers compared to February.
North America Delays exceeding 5 hours more than doubled, impacting an additional 330K passengers month-on-month, with nearly 40% of these extending beyond 8 hours. ME&A Year-on-year, March flight volumes fell by over 20%, while passengers experiencing medium and major delays or cancellations surged nearly 700%, approaching 5 million.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | March 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1 RYR Ryanair LCC Europe 3.4% 2.2% 5
2 EZY easyJet LCC Europe 4.2% 1.5% 10
3 IGO IndiGo LCC APAC 4.7% 2.0% 8
4 CES China Eastern LCC APAC 4.7% 2.0% 6
5 CCA Air China FSC APAC 4.9% 1.4% 9
6 CSN China Southern Airlines FSC APAC 6.3% 1.7% 7
7 SWA Southwest LCC North America 9.6% 6.1% 1
8 UAL United FSC North America 10.2% 3.5% 4
9 DAL Delta FSC North America 11.1% 4.1% 3
10 AAL American Airlines FSC North America 11.8% 4.7% 2
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 264 airlines totalling 573,425 disrupted flights, across 2,627,339 planned flights, globally.

Global aviation remained relatively resilient in March, with flight volumes declining by less than 2% month-on-month. Beneath this stability, however, disruption was highly concentrated. The Middle East crisis significantly impacted global flows, with the Gulf region hardest hit, recording a year-on-year traffic decline of over 20% as airspace closures disrupted key hub operations. At the same time, jet fuel prices spiked amid Strait of Hormuz instability, adding cost pressure across the industry, while the US system faced renewed strain from staffing shortages and weather events. Impacts were uneven across the industry, with Tier 3 and 4 carriers disproportionately affected due to limited network flexibility and weaker balance sheets. The result was a fragmented global network, higher operating costs, and increased volatility despite relatively stable headline demand.

264 Airlines | 135 LCC | 129 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
573,425 51% LCC | 49% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
21.6% 22.5% LCC | 20.6% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.3% 7.3% LCC | 7.2% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
30.6m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 0.1%
2 VTI Vistara T 2 FSC APAC 0.0% 0.0 0.0%
3 SFJ StarFlyer T 3 FSC APAC 0.1% 0.3 5.6%
4 SKY Skymark T 3 LCC APAC 0.3% 2.2 14.1%
5 AEZ Aeroitalia T 4 LCC Europe 0.3% 1.7 4.9%
6 WAF Widerøe T 4 FSC Europe 0.3% 0.0 7.6%
7 KMM Kam Air T 4 FSC Middle East 0.4% 0.9 11.3%
8 IRA Iran AIR T 4 FSC Middle East 0.5% 0.5 0.5%
9 BRX Braathens Regional Airways T 4 FSC Europe 0.7% 1.3 5.2%
10 CMP Copa Airlines T 2 FSC LATAM 0.9% 23.3 6.8%
11 FDA Fuji Dream T 4 LCC APAC 0.9% 1.5 4.0%
12 IBS Iberia Express T 4 LCC Europe 0.9% 4.5 14.2%
13 SNJ Solaseed Air T 3 FSC APAC 1.0% 5.1 12.0%
14 ESR Eastar Jet T 4 LCC APAC 1.0% 5.3 12.9%
15 JJA Jeju Air T 3 LCC APAC 1.0% 9.6 12.1%
16 AUA Austrian Airlines T 2 FSC Europe 1.0% 13.4 8.1%
17 ETR Enter Air T 3 LCC Europe 1.1% 0.6 14.1%
18 JNA Jin Air T 3 LCC APAC 1.1% 10.0 17.4%
19 JAL Japan Airlines T 1 FSC APAC 1.2% 19.8 16.7%
20 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.2% 10.5 11.8%
21 HKE Hong Kong Express Airways T 3 FSC APAC 1.2% 8.1 12.7%
22 BTI airBaltic T 3 FSC Europe 1.2% 7.9 13.7%
23 SEH Sky Express T 3 LCC Europe 1.2% 4.9 13.6%
24 JTA Japan Trans Air T 3 LCC APAC 1.3% 4.3 15.4%
25 LOT LOT Polish Airlines T 2 FSC Europe 1.3% 14.0 16.2%
26 KAL Korean Air T 1 FSC APAC 1.3% 30.8 13.1%
27 SJX StarLux T 4 FSC APAC 1.3% 6.7 16.2%
28 HOP HOP! T 2 LCC Europe 1.6% 6.4 8.2%
29 CTN Croatia Airlines T 4 FSC Europe 1.6% 2.5 19.7%
30 RYS Buzz T 2 LCC Europe 1.6% 33.9 10.2%
31 VCV Conviasa T 4 FSC LATAM 1.6% 1.2 9.1%
32 TVF Transavia France T 2 LCC Europe 1.6% 21.3 13.4%
33 AAR Asiana T 2 FSC APAC 1.7% 24.3 19.4%
34 SAA South African Airways T 4 FSC Africa 1.7% 4.7 14.6%
35 SKK ASKY Airlines T 4 FSC Africa 1.8% 2.9 11.5%
36 AMX AeroMéxico T 2 FSC North America 1.8% 44.5 10.2%
37 AKX ANA Wings T 2 FSC APAC 1.8% 19.4 11.9%
38 LNK Airlink T 2 LCC Africa 1.8% 7.4 18.4%
39 AEE Aegean Airlines T 2 FSC Europe 1.8% 17.7 12.5%
40 SKU SKY Airlines T 3 LCC LATAM 1.8% 14.1 6.2%
41 SIA Singapore Airlines T 1 FSC APAC 1.8% 48.2 13.1%
42 LHX Lufthansa City Airlines T 4 FSC Europe 1.9% 5.2 21.0%
43 EWL Eurowings Europe T 4 LCC Europe 1.9% 7.7 15.7%
44 FIN Finnair T 2 FSC Europe 1.9% 32.4 11.7%
45 ANA All Nippon T 1 FSC APAC 2.0% 52.4 17.7%
46 CCM Air Corsica T 3 FSC Europe 2.0% 3.5 17.3%
47 SWR Swiss T 2 FSC Europe 2.1% 25.5 19.4%
48 TRA Transavia T 2 LCC Europe 2.1% 14.6 15.8%
49 ITY ITA Airways T 2 FSC Europe 2.1% 32.8 16.3%
50 CQN Chongqing Airlines T 3 FSC APAC 2.2% 0.5 8.6%
51 SBI S7 Airlines T 2 FSC Europe 2.2% 23.7 8.5%
52 GLO Gol Transportes Aereos T 1 LCC LATAM 2.2% 67.3 12.4%
53 ASL Air Serbia T 3 FSC Europe 2.2% 6.7 17.5%
54 NSZ Norwegian Air Sweden T 3 LCC Europe 2.3% 21.9 13.0%
55 BBG Bluebird Airways T 4 LCC Europe 2.3% 1.0 2.3%
56 TWB T'way Air T 2 FSC APAC 2.3% 23.0 13.2%
57 IBE Iberia T 1 FSC Europe 2.4% 43.0 14.0%
58 GIA Garuda Indonesia T 2 FSC APAC 2.4% 24.0 15.4%
59 CTV Citilink Indonesia T 3 LCC APAC 2.4% 24.7 14.5%
60 AYN FlyArystan T 3 LCC APAC 2.5% 13.9 10.4%
61 CRK Hong Kong Airlines T 4 FSC APAC 2.5% 9.3 21.4%
62 AEA Air Europa T 3 FSC Europe 2.5% 22.5 15.6%
63 CEB Cebu Pacific T 2 LCC APAC 2.5% 60.7 17.3%
64 VOE Volotea T 2 LCC Europe 2.6% 16.6 13.4%
65 LAO Lao Airlines T 4 FSC APAC 2.6% 3.4 31.1%
66 THA Thai Airways T 2 LCC APAC 2.6% 39.8 30.3%
67 PGA TAP Express T 4 LCC Europe 2.7% 4.7 26.2%
68 APJ Peach Airlines T 4 LCC APAC 2.7% 22.1 11.5%
69 IAW Iraqi Airways T 4 FSC Middle East 2.7% 4.7 2.8%
70 VLG Vueling Airlines T 2 LCC Europe 2.7% 78.0 16.6%
71 TGW Scoot T 2 LCC APAC 2.7% 35.5 23.3%
72 SXS Sun Express T 3 LCC Europe 2.7% 20.2 14.4%
73 MAS Malaysia Airlines T 2 FSC APAC 2.8% 42.8 20.6%
74 AMU Air Macau T 4 LCC APAC 2.8% 10.3 24.6%
75 EWG Eurowings T 2 LCC Europe 2.8% 36.4 19.5%
76 TAM LATAM Brasil T 1 FSC LATAM 2.8% 120.0 14.9%
77 MBU Marabu Airlines T 4 LCC Europe 2.9% 2.3 23.4%
78 CFG Condor Flugdienst T 2 FSC Europe 2.9% 21.9 20.7%
79 BCY Cityjet T 4 LCC Europe 2.9% 7.0 10.7%
80 EIN Aer Lingus T 2 FSC Europe 2.9% 28.3 16.9%
81 RWD RwandAir T 4 FSC Africa 2.9% 3.4 12.7%
82 BEL Brussels Airlines T 2 FSC Europe 3.0% 28.6 18.1%
83 OVA Air Europa Express T 4 LCC Europe 3.0% 8.9 22.5%
84 SAS SAS T 2 FSC Europe 3.0% 91.2 10.9%
85 TTW Tigerair Taiwan T 4 FSC APAC 3.1% 8.4 24.7%
86 THY Turkish Airlines T 1 FSC Europe 3.1% 259.3 14.8%
87 KNA Kunming Airlines T 4 LCC APAC 3.1% 27.9 14.2%
88 LAN LATAM T 1 FSC LATAM 3.2% 98.7 12.1%
89 EXS Jet2.com T 2 LCC Europe 3.2% 34.5 22.1%
90 KLM KLM T 1 FSC Europe 3.3% 217.7 17.1%
91 TAP TAP Air Portugal T 2 LCC Europe 3.3% 42.0 28.6%
92 ADO Air Do T 4 LCC APAC 3.3% 15.1 16.8%
93 MDA Mandarin Airlines T 4 FSC APAC 3.3% 6.2 23.4%
94 OAW Helvetic Airways T 4 LCC Europe 3.4% 7.3 16.6%
95 WZZ Wizz Air T 1 LCC Europe 3.4% 183.1 12.3%
96 RYR Ryanair T 1 LCC Europe 3.4% 461.2 16.6%
97 UTY Alliance Airlines Australia T 2 LCC APAC 3.5% 4.8 10.9%
98 DWI Arajet SA T 4 LCC LATAM 3.5% 13.9 14.7%
99 BAW British Airways T 1 FSC Europe 3.5% 128.5 14.9%
100 FJI Fiji Airways T 4 LCC APAC 3.6% 9.3 17.2%
101 HVN Vietnam Airlines T 2 LCC APAC 3.7% 84.9 25.6%
102 RAM Royal Air Maroc T 3 FSC Africa 3.7% 38.7 24.3%
103 LGL Luxair T 4 LCC Europe 3.7% 7.1 23.9%
104 TOM TUI Airways T 2 LCC Europe 3.7% 41.3 21.5%
105 LOG Loganair T 4 FSC Europe 3.8% 3.9 15.5%
106 CGN Air Changan T 3 LCC APAC 3.8% 13.7 10.1%
107 TKJ Ajet T 2 LCC Europe 3.9% 31.1 18.5%
108 LKE Lucky Air T 3 LCC APAC 4.0% 32.3 14.5%
109 VTA Air Tahiti T 4 FSC APAC 4.0% 8.3 21.0%
110 CSH Shanghai Airlines T 1 FSC APAC 4.0% 52.3 21.3%
111 ETH Ethiopian Airlines T 2 FSC Africa 4.0% 93.1 22.4%
112 HBH Hebei Airlines T 4 LCC APAC 4.1% 21.3 13.8%
113 CDC Zhejiang Loong T 2 LCC APAC 4.1% 56.7 13.1%
114 EZY easyJet T 1 LCC Europe 4.2% 318.0 17.7%
115 AFR Air France T 1 FSC Europe 4.3% 160.9 18.1%
116 CCD Dalian Airlines T 3 FSC APAC 4.4% 9.4 15.8%
117 OCN Discover Airlines T 4 FSC Europe 4.4% 11.9 27.6%
118 BAV Bamboo Airways T 4 FSC APAC 4.4% 6.1 17.8%
119 ARG Aerolineas Argentinas T 2 FSC LATAM 4.4% 52.5 18.9%
120 CUA China United Airlines T 2 LCC APAC 4.5% 47.2 18.6%
121 KAC Kuwait Airways T 3 FSC Middle East 4.5% 23.9 4.7%
122 TVS Smartwings T 4 LCC Europe 4.6% 9.1 19.6%
123 CLH Lufthansa Cityline T 2 FSC Europe 4.6% 17.1 16.2%
124 CBJ Capital Airlines T 1 LCC APAC 4.6% 61.9 19.5%
125 RLH Ruili Airlines T 3 LCC APAC 4.6% 28.0 20.3%
126 IGO IndiGo T 1 LCC APAC 4.7% 403.7 17.8%
127 TLM Thai Lion Air T 3 LCC APAC 4.7% 38.2 33.5%
128 MAU Air Mauritius T 4 FSC Middle East 4.7% 7.1 20.9%
129 CES China Eastern T 1 LCC APAC 4.7% 499.9 16.3%
130 BKP Bangkok Airways T 4 FSC APAC 4.8% 18.0 21.7%
131 ROT TAROM T 4 FSC Europe 4.8% 6.6 18.1%
132 VOZ Virgin Australia T 2 FSC APAC 4.8% 86.5 22.1%
133 FHY Freebird T 4 LCC Europe 4.8% 4.7 17.9%
134 AVA Avianca T 1 LCC LATAM 4.9% 157.8 19.6%
135 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.9% 129.2 15.3%
136 CCA Air China T 1 FSC APAC 4.9% 413.9 14.8%
137 QDA Qingdao Airlines T 3 LCC APAC 5.0% 28.9 15.2%
138 CXA XiamenAir T 1 LCC APAC 5.1% 175.1 17.5%
139 CHB West Air T 4 LCC APAC 5.1% 67.8 16.4%
140 PAL Philippine Airlines T 2 FSC APAC 5.1% 35.5 16.9%
141 RPB Wingo T 4 FSC LATAM 5.1% 20.8 19.0%
142 FZA Fuzhou Airlines T 4 LCC APAC 5.1% 13.7 18.6%
143 QFA Qantas T 1 FSC APAC 5.2% 126.4 21.3%
144 BWA Caribbean Airlines T 4 FSC North America 5.2% 12.1 15.4%
145 KZR Air Astana T 3 FSC APAC 5.3% 19.4 23.6%
146 VOI Volaris T 1 LCC LATAM 5.3% 125.4 20.5%
147 AXB Air India Express T 2 LCC APAC 5.4% 106.5 21.9%
148 CDG Shandong Airlines T 1 LCC APAC 5.4% 130.5 15.4%
149 EVA EVA Airways T 2 LCC APAC 5.4% 78.7 27.5%
150 CHH Hainan Airlines T 1 FSC APAC 5.5% 206.1 13.6%
151 DKH Juneyao Airlines T 2 LCC APAC 5.5% 88.1 15.0%
152 AHY Azerbaijan Airlines T 3 FSC Middle East 5.5% 19.0 23.9%
153 AKJ Akasa Air T 3 LCC APAC 5.7% 43.5 22.1%
154 VIR Virgin Atlantic T 3 FSC Europe 5.7% 26.0 18.8%
155 TVJ Thai Vietjet Air T 2 LCC APAC 5.9% 38.0 33.6%
156 QXE Horizon Air T 4 LCC North America 6.0% 30.3 15.2%
157 TSC Air Transat T 3 LCC North America 6.0% 30.2 30.0%
158 EFW BA Euroflyer dba T 4 FSC Europe 6.1% 16.5 22.8%
159 KLC KLM Cityhopper T 3 LCC Europe 6.2% 1.1 15.4%
160 MEA Middle East Airlines T 2 FSC Middle East 6.3% 14.8 19.1%
161 GAP PAL Express T 3 LCC APAC 6.3% 51.5 18.6%
162 UEA Chengdu Airlines T 2 LCC APAC 6.3% 71.1 17.4%
163 ANZ Air New Zealand T 1 FSC APAC 6.3% 108.9 19.8%
164 CSN China Southern Airlines T 1 FSC APAC 6.3% 663.3 14.3%
165 CSC Sichuan Airlines T 1 LCC APAC 6.5% 215.6 20.7%
166 CPA Cathay Pacific T 1 FSC APAC 6.5% 190.6 22.0%
167 JAC Japan Air Commuter T 4 LCC APAC 6.6% 8.9 19.1%
168 DLH Lufthansa T 1 FSC Europe 6.7% 302.6 20.6%
169 QLK QantasLink T 2 LCC APAC 6.7% 108.2 21.3%
170 JST Jetstar Airways T 2 LCC APAC 6.7% 179.5 25.4%
171 CBG GX Airlines T 3 LCC Europe 6.8% 29.0 20.5%
172 TGZ Georgian Air T 4 LCC Europe 6.8% 4.8 26.2%
173 CJX Jiangxi T 4 LCC APAC 6.8% 19.7 14.0%
174 CGZ Colorful Guizhou T 4 LCC APAC 6.9% 20.7 23.1%
175 TBA Tibet Airlines T 3 LCC APAC 6.9% 52.0 21.7%
176 GCR Tianjin Airlines T 2 FSC APAC 6.9% 88.0 15.6%
177 BRU Belavia Airlines T 4 LCC Europe 6.9% 14.0 21.0%
178 CQH Spring Airlines T 2 LCC APAC 6.9% 190.5 17.4%
179 UZB Uzbekistan Airways T 3 FSC APAC 7.0% 28.3 25.1%
180 YZR Suparna T 4 FSC APAC 7.5% 21.8 19.7%
181 OKA OK AIR T 3 LCC APAC 7.5% 30.6 32.6%
182 CAI Corendon Airlines T 4 FSC Europe 7.6% 10.6 36.3%
183 IRM Mahan Air T 3 FSC Middle East 7.6% 11.1 9.1%
184 VJC VietJet Air T 1 LCC APAC 7.6% 183.4 42.3%
185 VIV VivaAerobus T 2 LCC LATAM 7.6% 180.2 22.6%
186 JYH 9 Air T 3 LCC APAC 7.6% 52.3 21.0%
187 RLB Sunan Ruili Airlines T 3 LCC APAC 7.7% 6.9 9.3%
188 FLE Flair Airlines T 4 LCC North America 7.7% 25.1 25.8%
189 ASA Alaska Airlines T 1 FSC North America 7.8% 215.3 21.1%
190 UBG US-Bangla Airlines T 4 LCC APAC 7.8% 15.6 26.3%
191 CUH Urumqi Air T 4 LCC APAC 7.8% 25.7 13.9%
192 BBC Biman Bangladesh T 4 FSC APAC 7.9% 30.4 23.5%
193 BOV Boa Boliviana T 3 FSC LATAM 7.9% 29.1 27.9%
194 SDM Rossiya Airlines T 2 LCC Europe 8.4% 81.4 18.5%
195 EPA Donghai Airlines T 4 LCC APAC 8.5% 40.8 22.2%
196 JZR Jazeera Airways T 3 LCC Middle East 8.6% 20.7 10.5%
197 MSC Air Cairo T 3 LCC Africa 9.0% 42.9 29.3%
198 ABY Air Arabia T 2 LCC Africa 9.0% 98.2 22.2%
199 CSZ Shenzhen Airlines T 1 LCC APAC 9.0% 261.5 24.3%
200 ENY Envoy Air T 3 FSC North America 9.2% 161.1 20.2%
201 MXD Batik Air Malaysia T 3 LCC APAC 9.2% 76.3 32.9%
202 SCX Sun Country T 3 LCC North America 9.3% 44.3 26.5%
203 AFL Aeroflot T 1 FSC Europe 9.5% 219.5 25.7%
204 SWA Southwest T 1 LCC North America 9.6% 1607.4 28.7%
205 PDT Piedmont Airlines T 4 FSC North America 9.6% 52.3 19.7%
206 CFE BA CityFlyer T 4 FSC Europe 9.7% 22.6 25.6%
207 RXA Regional Express Airlines T 4 FSC APAC 9.8% 12.2 41.0%
208 OMS SalamAir T 4 FSC Africa 9.9% 27.2 31.9%
209 JES JetSMART T 4 LCC LATAM 10.1% 131.7 21.5%
210 UAL United T 1 FSC North America 10.2% 1372.9 23.0%
211 CAL China Airlines T 2 FSC APAC 10.2% 132.3 33.1%
212 AXM AirAsia T 1 LCC APAC 10.3% 653.4 36.3%
213 MXY Breeze Airways T 3 LCC North America 10.4% 69.0 24.5%
214 SHA Shanghai Airlines T 2 FSC APAC 10.6% 19.0 14.9%
215 ASH Mesa T 2 FSC North America 10.6% 41.0 19.0%
216 PGT Pegasus Airlines T 1 LCC Europe 10.6% 352.0 25.4%
217 AIC Air India T 2 FSC APAC 10.8% 392.4 29.2%
218 DAL Delta T 1 FSC North America 11.1% 1659.0 24.0%
219 WEN WestJet Encore T 4 LCC North America 11.1% 34.9 27.9%
220 ALK SriLankan Airlines T 3 FSC APAC 11.3% 40.7 33.3%
221 HAL Hawaiian Airlines T 1 FSC North America 11.4% 140.3 32.2%
222 DAH Air Algérie T 3 FSC Africa 11.4% 71.0 31.9%
223 ICE Icelandair T 3 FSC Europe 11.6% 38.7 27.9%
224 WON Wings Air T 4 LCC APAC 11.7% 40.6 30.0%
225 AAL American Airlines T 1 FSC North America 11.8% 1868.0 26.5%
226 JTE Jettime T 4 LCC Europe 12.0% 0.5 40.0%
227 HXA China Express Airlines T 2 LCC APAC 12.1% 152.6 24.8%
228 VXP Avelo T 4 LCC North America 12.3% 26.2 25.9%
229 AAY Allegiant Air T 2 LCC North America 12.5% 228.0 28.4%
230 WJA WestJet T 2 LCC North America 12.7% 239.3 34.9%
231 BTK Batik Air T 2 FSC APAC 12.9% 131.0 32.1%
232 JBU JetBlue T 1 LCC North America 13.4% 445.3 31.3%
233 KQA Kenya Airways T 3 FSC Africa 13.8% 48.5 29.3%
234 VSV SCAT Airlines T 3 LCC APAC 14.5% 51.0 45.0%
235 KNE Flynas T 2 LCC Middle East 14.6% 210.3 37.4%
236 POE Porter T 3 LCC North America 14.8% 103.7 39.2%
237 FAD Flyadeal T 3 LCC Middle East 15.2% 145.4 35.4%
238 NWS Nordwind T 4 FSC Europe 15.2% 40.9 23.3%
239 FFT Frontier T 2 LCC North America 15.3% 196.3 31.5%
240 SVA Saudia T 1 FSC Middle East 15.3% 469.4 33.9%
241 ETD Etihad Airways T 2 FSC Middle East 16.6% 271.3 23.9%
242 JZA Jazz T 2 LCC North America 17.5% 125.4 38.4%
243 EDV Endeavor Air T 2 FSC North America 17.8% 256.4 31.5%
244 ACA Air Canada T 1 FSC North America 18.2% 574.0 41.4%
245 SJV Super Air Jet T 3 LCC APAC 18.4% 209.6 40.1%
246 MSR Egyptair T 2 LCC Africa 18.6% 190.4 40.4%
247 DTA TAAG Angola Airlines T 4 FSC Africa 18.8% 34.9 32.9%
248 OMA Oman Air T 3 FSC Middle East 19.3% 93.3 43.9%
249 LNI Lion Air T 2 LCC APAC 19.6% 380.9 40.0%
250 JIA PSA Airlines T 2 FSC North America 19.9% 266.6 33.0%
251 RJA Royal Jordanian T 3 FSC Middle East 21.3% 93.3 40.6%
252 ROU Air Canada Rouge T 3 LCC North America 21.4% 89.0 42.2%
253 FBZ Flybondi T 4 LCC LATAM 21.7% 95.1 38.5%
254 TAR Tunisair T 3 LCC Africa 25.0% 47.8 55.5%
255 ELY El Al T 3 FSC Middle East 25.6% 176.8 30.1%
256 UAE Emirates T 1 FSC Middle East 27.1% 944.5 42.5%
257 PVL PAL Airlines T 4 FSC North America 27.6% 23.3 46.7%
258 NKS Spirit T 1 LCC North America 29.9% 700.6 50.7%
259 PIA Pakistan International Airlines T 3 FSC APAC 32.7% 115.4 48.6%
260 SEJ SpiceJet T 2 LCC APAC 33.3% 184.3 51.6%
261 FDB FlyDubai T 2 LCC Middle East 37.9% 379.2 46.3%
262 QTR Qatar Airways T 1 FSC Middle East 42.6% 1751.5 44.5%
263 NBT Norse Atlantic Airways T 4 LCC Europe 46.6% 33.9 64.1%
264 GFA Gulf Air T 3 FSC Middle East 79.4% 53502.0 80.4%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

APAC aviation saw modest softening in March, with flight volumes declining by less than 2%. However, this masked growing operational and cost pressures across the region. The Middle East airspace crisis disrupted key Europe-Asia corridors, driving widespread rerouting, longer flight times, and congestion across major hubs such as Singapore and Hong Kong. At the same time, a spike in jet fuel prices disproportionately impacted long-haul and Southeast Asian carriers. While North Asia remained relatively stable, low-cost and regional carriers faced increasing margin pressure, highlighting uneven resilience across the APAC aviation market.

109 Airlines | 64 LCC | 45 FSC

20.6%
Average Total Disruption Percentage
34.9%
% Global Disruption
5.8%
Average ImPax Percentage
10.2m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"From check-in to stepping off the plane the quality of service was top notch. All the employees seemed to enjoy their jobs and the interaction with customers. On the plane there was calm and no jostling for overhead space. On a 70 minute flight we got the choice of two hot lunch options or a delicious cold chicken salad--with a hot buttered roll! And, free alcoholic drinks, as well as soft drinks. I wish the domestic US airlines would take lessons from [AIRLINE]!"

[Tier 1, FSC]

"Great airline as long as nothing goes wrong, then you’re on your own. Due to weather, multiple flights cancelled - but took hours to confirm this, then….nothing. Just pick up your bags and make your own arrangements, with no follow up whatsoever. Have spent 4 hours trying to contact [AIRLINE] by phone and chat and each refers you to the other. Twice got close on the chat queue then it timed out and had to start again. Wondering if this is an early April Fools trick. Not funny Bro! Stuck a long way from home and no idea what to do or where to turn as [AIRLINE] is uncontactable and provides no assistance whatsoever"

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 TOK Air Niugini T 4 FSC APAC 0.0% 0.0 0.1%
2 VTI Vistara T 2 FSC APAC 0.0% 0.0 0.0%
3 SFJ StarFlyer T 3 FSC APAC 0.1% 0.3 5.6%
4 SKY Skymark T 3 LCC APAC 0.3% 2.2 14.1%
5 FDA Fuji Dream T 4 LCC APAC 0.9% 1.5 4.0%
6 SNJ Solaseed Air T 3 FSC APAC 1.0% 5.1 12.0%
7 ESR Eastar Jet T 4 LCC APAC 1.0% 5.3 12.9%
8 JJA Jeju Air T 3 LCC APAC 1.0% 9.6 12.1%
9 JNA Jin Air T 3 LCC APAC 1.1% 10.0 17.4%
10 JAL Japan Airlines T 1 FSC APAC 1.2% 19.8 16.7%
11 HKE Hong Kong Express Airways T 3 FSC APAC 1.2% 8.1 12.7%
12 JTA Japan Trans Air T 3 LCC APAC 1.3% 4.3 15.4%
13 KAL Korean Air T 1 FSC APAC 1.3% 30.8 13.1%
14 SJX StarLux T 4 FSC APAC 1.3% 6.7 16.2%
15 AAR Asiana T 2 FSC APAC 1.7% 24.3 19.4%
16 AKX ANA Wings T 2 FSC APAC 1.8% 19.4 11.9%
17 SIA Singapore Airlines T 1 FSC APAC 1.8% 48.2 13.1%
18 ANA All Nippon T 1 FSC APAC 2.0% 52.4 17.7%
19 CQN Chongqing Airlines T 3 FSC APAC 2.2% 0.5 8.6%
20 TWB T'way Air T 2 FSC APAC 2.3% 23.0 13.2%
21 GIA Garuda Indonesia T 2 FSC APAC 2.4% 24.0 15.4%
22 CTV Citilink Indonesia T 3 LCC APAC 2.4% 24.7 14.5%
23 AYN FlyArystan T 3 LCC APAC 2.5% 13.9 10.4%
24 CRK Hong Kong Airlines T 4 FSC APAC 2.5% 9.3 21.4%
25 CEB Cebu Pacific T 2 LCC APAC 2.5% 60.7 17.3%
26 LAO Lao Airlines T 4 FSC APAC 2.6% 3.4 31.1%
27 THA Thai Airways T 2 LCC APAC 2.6% 39.8 30.3%
28 APJ Peach Airlines T 4 LCC APAC 2.7% 22.1 11.5%
29 TGW Scoot T 2 LCC APAC 2.7% 35.5 23.3%
30 MAS Malaysia Airlines T 2 FSC APAC 2.8% 42.8 20.6%
31 AMU Air Macau T 4 LCC APAC 2.8% 10.3 24.6%
32 TTW Tigerair Taiwan T 4 FSC APAC 3.1% 8.4 24.7%
33 KNA Kunming Airlines T 4 LCC APAC 3.1% 27.9 14.2%
34 ADO Air Do T 4 LCC APAC 3.3% 15.1 16.8%
35 MDA Mandarin Airlines T 4 FSC APAC 3.3% 6.2 23.4%
36 UTY Alliance Airlines Australia T 2 LCC APAC 3.5% 4.8 10.9%
37 FJI Fiji Airways T 4 LCC APAC 3.6% 9.3 17.2%
38 HVN Vietnam Airlines T 2 LCC APAC 3.7% 84.9 25.6%
39 CGN Air Changan T 3 LCC APAC 3.8% 13.7 10.1%
40 LKE Lucky Air T 3 LCC APAC 4.0% 32.3 14.5%
41 VTA Air Tahiti T 4 FSC APAC 4.0% 8.3 21.0%
42 CSH Shanghai Airlines T 1 FSC APAC 4.0% 52.3 21.3%
43 HBH Hebei Airlines T 4 LCC APAC 4.1% 21.3 13.8%
44 CDC Zhejiang Loong T 2 LCC APAC 4.1% 56.7 13.1%
45 CCD Dalian Airlines T 3 FSC APAC 4.4% 9.4 15.8%
46 BAV Bamboo Airways T 4 FSC APAC 4.4% 6.1 17.8%
47 CUA China United Airlines T 2 LCC APAC 4.5% 47.2 18.6%
48 CBJ Capital Airlines T 1 LCC APAC 4.6% 61.9 19.5%
49 RLH Ruili Airlines T 3 LCC APAC 4.6% 28.0 20.3%
50 IGO IndiGo T 1 LCC APAC 4.7% 403.7 17.8%
51 TLM Thai Lion Air T 3 LCC APAC 4.7% 38.2 33.5%
52 CES China Eastern T 1 LCC APAC 4.7% 499.9 16.3%
53 BKP Bangkok Airways T 4 FSC APAC 4.8% 18.0 21.7%
54 VOZ Virgin Australia T 2 FSC APAC 4.8% 86.5 22.1%
55 CCA Air China T 1 FSC APAC 4.9% 413.9 14.8%
56 QDA Qingdao Airlines T 3 LCC APAC 5.0% 28.9 15.2%
57 CXA XiamenAir T 1 LCC APAC 5.1% 175.1 17.5%
58 CHB West Air T 4 LCC APAC 5.1% 67.8 16.4%
59 PAL Philippine Airlines T 2 FSC APAC 5.1% 35.5 16.9%
60 FZA Fuzhou Airlines T 4 LCC APAC 5.1% 13.7 18.6%
61 QFA Qantas T 1 FSC APAC 5.2% 126.4 21.3%
62 KZR Air Astana T 3 FSC APAC 5.3% 19.4 23.6%
63 AXB Air India Express T 2 LCC APAC 5.4% 106.5 21.9%
64 CDG Shandong Airlines T 1 LCC APAC 5.4% 130.5 15.4%
65 EVA EVA Airways T 2 LCC APAC 5.4% 78.7 27.5%
66 CHH Hainan Airlines T 1 FSC APAC 5.5% 206.1 13.6%
67 DKH Juneyao Airlines T 2 LCC APAC 5.5% 88.1 15.0%
68 AKJ Akasa Air T 3 LCC APAC 5.7% 43.5 22.1%
69 TVJ Thai Vietjet Air T 2 LCC APAC 5.9% 38.0 33.6%
70 GAP PAL Express T 3 LCC APAC 6.3% 51.5 18.6%
71 UEA Chengdu Airlines T 2 LCC APAC 6.3% 71.1 17.4%
72 ANZ Air New Zealand T 1 FSC APAC 6.3% 108.9 19.8%
73 CSN China Southern Airlines T 1 FSC APAC 6.3% 663.3 14.3%
74 CSC Sichuan Airlines T 1 LCC APAC 6.5% 215.6 20.7%
75 CPA Cathay Pacific T 1 FSC APAC 6.5% 190.6 22.0%
76 JAC Japan Air Commuter T 4 LCC APAC 6.6% 8.9 19.1%
77 QLK QantasLink T 2 LCC APAC 6.7% 108.2 21.3%
78 JST Jetstar Airways T 2 LCC APAC 6.7% 179.5 25.4%
79 CJX Jiangxi T 4 LCC APAC 6.8% 19.7 14.0%
80 CGZ Colorful Guizhou T 4 LCC APAC 6.9% 20.7 23.1%
81 TBA Tibet Airlines T 3 LCC APAC 6.9% 52.0 21.7%
82 GCR Tianjin Airlines T 2 FSC APAC 6.9% 88.0 15.6%
83 CQH Spring Airlines T 2 LCC APAC 6.9% 190.5 17.4%
84 UZB Uzbekistan Airways T 3 FSC APAC 7.0% 28.3 25.1%
85 YZR Suparna T 4 FSC APAC 7.5% 21.8 19.7%
86 OKA OK AIR T 3 LCC APAC 7.5% 30.6 32.6%
87 VJC VietJet Air T 1 LCC APAC 7.6% 183.4 42.3%
88 JYH 9 Air T 3 LCC APAC 7.6% 52.3 21.0%
89 RLB Sunan Ruili Airlines T 3 LCC APAC 7.7% 6.9 9.3%
90 UBG US-Bangla Airlines T 4 LCC APAC 7.8% 15.6 26.3%
91 CUH Urumqi Air T 4 LCC APAC 7.8% 25.7 13.9%
92 BBC Biman Bangladesh T 4 FSC APAC 7.9% 30.4 23.5%
93 EPA Donghai Airlines T 4 LCC APAC 8.5% 40.8 22.2%
94 CSZ Shenzhen Airlines T 1 LCC APAC 9.0% 261.5 24.3%
95 MXD Batik Air Malaysia T 3 LCC APAC 9.2% 76.3 32.9%
96 RXA Regional Express Airlines T 4 FSC APAC 9.8% 12.2 41.0%
97 CAL China Airlines T 2 FSC APAC 10.2% 132.3 33.1%
98 AXM AirAsia T 1 LCC APAC 10.3% 653.4 36.3%
99 SHA Shanghai Airlines T 2 FSC APAC 10.6% 19.0 14.9%
100 AIC Air India T 2 FSC APAC 10.8% 392.4 29.2%
101 ALK SriLankan Airlines T 3 FSC APAC 11.3% 40.7 33.3%
102 WON Wings Air T 4 LCC APAC 11.7% 40.6 30.0%
103 HXA China Express Airlines T 2 LCC APAC 12.1% 152.6 24.8%
104 BTK Batik Air T 2 FSC APAC 12.9% 131.0 32.1%
105 VSV SCAT Airlines T 3 LCC APAC 14.5% 51.0 45.0%
106 SJV Super Air Jet T 3 LCC APAC 18.4% 209.6 40.1%
107 LNI Lion Air T 2 LCC APAC 19.6% 380.9 40.0%
108 PIA Pakistan International Airlines T 3 FSC APAC 32.7% 115.4 48.6%
109 SEJ SpiceJet T 2 LCC APAC 33.3% 184.3 51.6%
Region

Europe

European aviation faced a challenging March, with disruption driven by the Middle East airspace crisis, persistent ATC constraints, and rising fuel costs. Rerouting of Europe-Asia traffic increased congestion across major hubs, while airlines leaned on proactive cancellations to protect network integrity. Seasonally, the market underperformed expectations: flight volumes typically rise ~15% from February to March, but in 2026 grew by just 5%, reflecting suppressed capacity and operational strain. While larger network carriers showed relative resilience, short-haul and low-cost operators were more exposed to delays, cost pressures, and ongoing labour uncertainty.

75 Airlines | 38 LCC | 37 FSC

18.2%
Average Total Disruption Percentage
16.9%
% Global Disruption
4.4%
Average ImPax Percentage
5m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"The staff was great! So friendly! Plane was clean, food was tasty and the weather put us behind but they made it up and made sure we all got there without missing any connections. I'd give a 5 but getting seats assigned on partner airlines wasnt possible. Now if only I could get business on the way back! Def if you haven't flown them before you should!"

[Tier 2, LCC]

"To ensure my family and I had great seats i spent an additional £200 on top of the flight costs. Flight was direct to [CITY], two weeks prior to flight [AIRLINE] announced that the were no longer flying direct, decided to stay with [AIRLINE] on the non direct flight via [CITY]. We were not allocated the same seats ( Avoid 40C, 50% leg room over other seats). Contacted [AIRLINE] who said “sorry” ! waste of money and poor customer service. Boarding passes both ways at [CITY] were incorrect on the App, 2 people on one seat, had to have them printed off both ways. Poor safety, customers had belongings on spare aisle seats and seats reclined for landing. Poor show"

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 AEZ Aeroitalia T 4 LCC Europe 0.3% 1.7 4.9%
2 WAF Widerøe T 4 FSC Europe 0.3% 0.0 7.6%
3 BRX Braathens Regional Airways T 4 FSC Europe 0.7% 1.3 5.2%
4 IBS Iberia Express T 4 LCC Europe 0.9% 4.5 14.2%
5 AUA Austrian Airlines T 2 FSC Europe 1.0% 13.4 8.1%
6 ETR Enter Air T 3 LCC Europe 1.1% 0.6 14.1%
7 NOZ Norwegian Air Shuttle T 2 FSC Europe 1.2% 10.5 11.8%
8 BTI airBaltic T 3 FSC Europe 1.2% 7.9 13.7%
9 SEH Sky Express T 3 LCC Europe 1.2% 4.9 13.6%
10 LOT LOT Polish Airlines T 2 FSC Europe 1.3% 14.0 16.2%
11 HOP HOP! T 2 LCC Europe 1.6% 6.4 8.2%
12 CTN Croatia Airlines T 4 FSC Europe 1.6% 2.5 19.7%
13 RYS Buzz T 2 LCC Europe 1.6% 33.9 10.2%
14 TVF Transavia France T 2 LCC Europe 1.6% 21.3 13.4%
15 AEE Aegean Airlines T 2 FSC Europe 1.8% 17.7 12.5%
16 LHX Lufthansa City Airlines T 4 FSC Europe 1.9% 5.2 21.0%
17 EWL Eurowings Europe T 4 LCC Europe 1.9% 7.7 15.7%
18 FIN Finnair T 2 FSC Europe 1.9% 32.4 11.7%
19 CCM Air Corsica T 3 FSC Europe 2.0% 3.5 17.3%
20 SWR Swiss T 2 FSC Europe 2.1% 25.5 19.4%
21 TRA Transavia T 2 LCC Europe 2.1% 14.6 15.8%
22 ITY ITA Airways T 2 FSC Europe 2.1% 32.8 16.3%
23 SBI S7 Airlines T 2 FSC Europe 2.2% 23.7 8.5%
24 ASL Air Serbia T 3 FSC Europe 2.2% 6.7 17.5%
25 NSZ Norwegian Air Sweden T 3 LCC Europe 2.3% 21.9 13.0%
26 BBG Bluebird Airways T 4 LCC Europe 2.3% 1.0 2.3%
27 IBE Iberia T 1 FSC Europe 2.4% 43.0 14.0%
28 AEA Air Europa T 3 FSC Europe 2.5% 22.5 15.6%
29 VOE Volotea T 2 LCC Europe 2.6% 16.6 13.4%
30 PGA TAP Express T 4 LCC Europe 2.7% 4.7 26.2%
31 VLG Vueling Airlines T 2 LCC Europe 2.7% 78.0 16.6%
32 SXS Sun Express T 3 LCC Europe 2.7% 20.2 14.4%
33 EWG Eurowings T 2 LCC Europe 2.8% 36.4 19.5%
34 MBU Marabu Airlines T 4 LCC Europe 2.9% 2.3 23.4%
35 CFG Condor Flugdienst T 2 FSC Europe 2.9% 21.9 20.7%
36 BCY Cityjet T 4 LCC Europe 2.9% 7.0 10.7%
37 EIN Aer Lingus T 2 FSC Europe 2.9% 28.3 16.9%
38 BEL Brussels Airlines T 2 FSC Europe 3.0% 28.6 18.1%
39 OVA Air Europa Express T 4 LCC Europe 3.0% 8.9 22.5%
40 SAS SAS T 2 FSC Europe 3.0% 91.2 10.9%
41 THY Turkish Airlines T 1 FSC Europe 3.1% 259.3 14.8%
42 EXS Jet2.com T 2 LCC Europe 3.2% 34.5 22.1%
43 KLM KLM T 1 FSC Europe 3.3% 217.7 17.1%
44 TAP TAP Air Portugal T 2 LCC Europe 3.3% 42.0 28.6%
45 OAW Helvetic Airways T 4 LCC Europe 3.4% 7.3 16.6%
46 WZZ Wizz Air T 1 LCC Europe 3.4% 183.1 12.3%
47 RYR Ryanair T 1 LCC Europe 3.4% 461.2 16.6%
48 BAW British Airways T 1 FSC Europe 3.5% 128.5 14.9%
49 LGL Luxair T 4 LCC Europe 3.7% 7.1 23.9%
50 TOM TUI Airways T 2 LCC Europe 3.7% 41.3 21.5%
51 LOG Loganair T 4 FSC Europe 3.8% 3.9 15.5%
52 TKJ Ajet T 2 LCC Europe 3.9% 31.1 18.5%
53 EZY easyJet T 1 LCC Europe 4.2% 318.0 17.7%
54 AFR Air France T 1 FSC Europe 4.3% 160.9 18.1%
55 OCN Discover Airlines T 4 FSC Europe 4.4% 11.9 27.6%
56 TVS Smartwings T 4 LCC Europe 4.6% 9.1 19.6%
57 CLH Lufthansa Cityline T 2 FSC Europe 4.6% 17.1 16.2%
58 ROT TAROM T 4 FSC Europe 4.8% 6.6 18.1%
59 FHY Freebird T 4 LCC Europe 4.8% 4.7 17.9%
60 VIR Virgin Atlantic T 3 FSC Europe 5.7% 26.0 18.8%
61 EFW BA Euroflyer dba T 4 FSC Europe 6.1% 16.5 22.8%
62 KLC KLM Cityhopper T 3 LCC Europe 6.2% 1.1 15.4%
63 DLH Lufthansa T 1 FSC Europe 6.7% 302.6 20.6%
64 CBG GX Airlines T 3 LCC Europe 6.8% 29.0 20.5%
65 TGZ Georgian Air T 4 LCC Europe 6.8% 4.8 26.2%
66 BRU Belavia Airlines T 4 LCC Europe 6.9% 14.0 21.0%
67 CAI Corendon Airlines T 4 FSC Europe 7.6% 10.6 36.3%
68 SDM Rossiya Airlines T 2 LCC Europe 8.4% 81.4 18.5%
69 AFL Aeroflot T 1 FSC Europe 9.5% 219.5 25.7%
70 CFE BA CityFlyer T 4 FSC Europe 9.7% 22.6 25.6%
71 PGT Pegasus Airlines T 1 LCC Europe 10.6% 352.0 25.4%
72 ICE Icelandair T 3 FSC Europe 11.6% 38.7 27.9%
73 JTE Jettime T 4 LCC Europe 12.0% 0.5 40.0%
74 NWS Nordwind T 4 FSC Europe 15.2% 40.9 23.3%
75 NBT Norse Atlantic Airways T 4 LCC Europe 46.6% 33.9 64.1%
Region

North America

North American aviation saw a marked deterioration in operational performance in March, with all key disruption metrics increasing month-on-month. Weather events, staffing shortages, particularly within TSA and air traffic control, and isolated incidents drove widespread delays and cancellations across major hubs. Airlines increasingly relied on proactive capacity cuts to manage reliability and rising jet fuel costs. Despite resilient underlying demand, network stability weakened. Compared to March 2025, flight volumes declined by nearly 7%, reflecting both operational constraints and strategic schedule reductions amid a more volatile operating environment.

30 Airlines | 16 LCC | 14 FSC

28.8%
Average Total Disruption Percentage
33.6%
% Global Disruption
12.7%
Average ImPax Percentage
9.2m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We recently flew from [CITY] to [CITY]. On our flight out to [CITY]. It was delayed two hours which meant we would’ve missed our connecting in [CITY] and have been stranded in an airport at midnight. when we arrived in the [AIRPORT]. The gate agents were already aware of our predicament. They were fast and swift about taking care of us booking a hotel for the night, giving us food vouchers, a voucher for a ride and booking our flight for the next day. They were so kind, friendly and impeccable in their customer service. We greatly appreciated how well we taken care of and will absolutely be flying with them Again"

[Tier 1, LCC]

"Had a return flight booked from [CITY] to [CITY]. Due to leave at noon. About 200 a.m. texted to say flight canceled because of “logistical reasons” and moved to one day later same time. Had to cancel flight continuing on to [COUNTRY] with another airline, lost our premium seats and had to pay another $800 for another flight. Then got another text saying now another flight was necessitated, now 36 HOURS after original departure. Now flights to [COUNTRY] were thousands of dollars more going through [CITY]. No word from [AIRLINE] on compensation or way forward. Booked to [COUNTRY] right away with an American airline. Way cheaper and better than [AIRLINE] and no 36 hour delay resulting in a two day late arrival that we would have had with [AIRLINE]. First and last time “flying” with them."

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 AMX AeroMéxico T 2 FSC North America 1.8% 44.5 10.2%
2 BWA Caribbean Airlines T 4 FSC North America 5.2% 12.1 15.4%
3 QXE Horizon Air T 4 LCC North America 6.0% 30.3 15.2%
4 TSC Air Transat T 3 LCC North America 6.0% 30.2 30.0%
5 FLE Flair Airlines T 4 LCC North America 7.7% 25.1 25.8%
6 ASA Alaska Airlines T 1 FSC North America 7.8% 215.3 21.1%
7 ENY Envoy Air T 3 FSC North America 9.2% 161.1 20.2%
8 SCX Sun Country T 3 LCC North America 9.3% 44.3 26.5%
9 SWA Southwest T 1 LCC North America 9.6% 1607.4 28.7%
10 PDT Piedmont Airlines T 4 FSC North America 9.6% 52.3 19.7%
11 UAL United T 1 FSC North America 10.2% 1372.9 23.0%
12 MXY Breeze Airways T 3 LCC North America 10.4% 69.0 24.5%
13 ASH Mesa T 2 FSC North America 10.6% 41.0 19.0%
14 DAL Delta T 1 FSC North America 11.1% 1659.0 24.0%
15 WEN WestJet Encore T 4 LCC North America 11.1% 34.9 27.9%
16 HAL Hawaiian Airlines T 1 FSC North America 11.4% 140.3 32.2%
17 AAL American Airlines T 1 FSC North America 11.8% 1868.0 26.5%
18 VXP Avelo T 4 LCC North America 12.3% 26.2 25.9%
19 AAY Allegiant Air T 2 LCC North America 12.5% 228.0 28.4%
20 WJA WestJet T 2 LCC North America 12.7% 239.3 34.9%
21 JBU JetBlue T 1 LCC North America 13.4% 445.3 31.3%
22 POE Porter T 3 LCC North America 14.8% 103.7 39.2%
23 FFT Frontier T 2 LCC North America 15.3% 196.3 31.5%
24 JZA Jazz T 2 LCC North America 17.5% 125.4 38.4%
25 EDV Endeavor Air T 2 FSC North America 17.8% 256.4 31.5%
26 ACA Air Canada T 1 FSC North America 18.2% 574.0 41.4%
27 JIA PSA Airlines T 2 FSC North America 19.9% 266.6 33.0%
28 ROU Air Canada Rouge T 3 LCC North America 21.4% 89.0 42.2%
29 PVL PAL Airlines T 4 FSC North America 27.6% 23.3 46.7%
30 NKS Spirit T 1 LCC North America 29.9% 700.6 50.7%
Region

Middle East and Africa

The Middle East and Africa region experienced the most severe aviation disruption globally in March, driven by widespread airspace closures and escalating geopolitical tensions. Gulf hubs saw sharp capacity reductions and significant network fragmentation, with passenger traffic declining by over 20% year-on-year. The crisis triggered large-scale cancellations and forced extensive rerouting via African corridors, increasing congestion and flight times. At the same time, jet fuel prices spiked amid Strait of Hormuz instability, adding further cost pressure. Smaller Tier 3 and 4 carriers were disproportionately impacted, while operational volatility spread across African markets, exposing structural constraints and uneven resilience across the region.

34 Airlines | 9 LCC | 25 FSC

27.6%
Average Total Disruption Percentage
9.5%
% Global Disruption
14.3%
Average ImPax Percentage
4.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I recently flew with [AIRLINE] and was once again reminded why they are a world-class airline. From check-in to landing, everything was seamless. The cabin was spotless, and the seating was incredibly comfortable for a long-haul journey. What really stood out, however, was the crew. They were attentive, professional, and went above and beyond to ensure I was comfortable. The catering was also impressive—fresh, flavorful, and served with a smile. If you're looking for a stress-free, premium experience, I can't recommend them enough."

[Tier 2, FSC]

"We flew to [CITY] to celebrate our 25th wedding anniversary and our flight to [CITY] was delayed by 1hr 40 minutes so put us on a different connecting flight which left 10 hours later costing us our first day in [CITY]. On arrival in [CITY] our original flight was still boarding but they would not let us on. Accommodation was offered but by the time transport arrived we had to be back at the airport in 1 hour so no point. Complained to [AIRLINE] who weren’t interested saying exceptional circumstances. Our original flight was there, we were there, not interested. [AIRLINE] represent premium service, what a joke."

[Tier 1, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 KMM Kam Air T 4 FSC ME&A 0.4% 0.9 11.3%
2 IRA Iran AIR T 4 FSC ME&A 0.5% 0.5 0.5%
3 SAA South African Airways T 4 FSC ME&A 1.7% 4.7 14.6%
4 SKK ASKY Airlines T 4 FSC ME&A 1.8% 2.9 11.5%
5 LNK Airlink T 2 LCC ME&A 1.8% 7.4 18.4%
6 IAW Iraqi Airways T 4 FSC ME&A 2.7% 4.7 2.8%
7 RWD RwandAir T 4 FSC ME&A 2.9% 3.4 12.7%
8 RAM Royal Air Maroc T 3 FSC ME&A 3.7% 38.7 24.3%
9 ETH Ethiopian Airlines T 2 FSC ME&A 4.0% 93.1 22.4%
10 KAC Kuwait Airways T 3 FSC ME&A 4.5% 23.9 4.7%
11 MAU Air Mauritius T 4 FSC ME&A 4.7% 7.1 20.9%
12 AHY Azerbaijan Airlines T 3 FSC ME&A 5.5% 19.0 23.9%
13 MEA Middle East Airlines T 2 FSC ME&A 6.3% 14.8 19.1%
14 IRM Mahan Air T 3 FSC ME&A 7.6% 11.1 9.1%
15 JZR Jazeera Airways T 3 LCC ME&A 8.6% 20.7 10.5%
16 MSC Air Cairo T 3 LCC ME&A 9.0% 42.9 29.3%
17 ABY Air Arabia T 2 LCC ME&A 9.0% 98.2 22.2%
18 OMS SalamAir T 4 FSC ME&A 9.9% 27.2 31.9%
19 DAH Air Algérie T 3 FSC ME&A 11.4% 71.0 31.9%
20 KQA Kenya Airways T 3 FSC ME&A 13.8% 48.5 29.3%
21 KNE Flynas T 2 LCC ME&A 14.6% 210.3 37.4%
22 FAD Flyadeal T 3 LCC ME&A 15.2% 145.4 35.4%
23 SVA Saudia T 1 FSC ME&A 15.3% 469.4 33.9%
24 ETD Etihad Airways T 2 FSC ME&A 16.6% 271.3 23.9%
25 MSR Egyptair T 2 LCC ME&A 18.6% 190.4 40.4%
26 DTA TAAG Angola Airlines T 4 FSC ME&A 18.8% 34.9 32.9%
27 OMA Oman Air T 3 FSC ME&A 19.3% 93.3 43.9%
28 RJA Royal Jordanian T 3 FSC ME&A 21.3% 93.3 40.6%
29 TAR Tunisair T 3 LCC ME&A 25.0% 47.8 55.5%
30 ELY El Al T 3 FSC ME&A 25.6% 176.8 30.1%
31 UAE Emirates T 1 FSC ME&A 27.1% 944.5 42.5%
32 FDB FlyDubai T 2 LCC ME&A 37.9% 379.2 46.3%
33 QTR Qatar Airways T 1 FSC ME&A 42.6% 1751.5 44.5%
34 GFA Gulf Air T 3 FSC ME&A 79.4% 53502.0 80.4%
Region

Latin America

LATAM aviation remained relatively stable in March, with flight volumes holding steady despite mounting operational pressures. Disruption was primarily driven by weather events across key markets such as Brazil and Chile, alongside persistent infrastructure and air traffic control constraints at major hubs. High aircraft utilisation limited recovery flexibility, amplifying knock-on delays. At the same time, currency weakness and a global jet fuel price spike increased cost pressures across the region. While demand remained resilient, low-cost and smaller carriers faced greater strain, highlighting uneven operational resilience across the LATAM market.

16 Airlines | 8 LCC | 8 FSC

17.5%
Average Total Disruption Percentage
5.1%
% Global Disruption
5.5%
Average ImPax Percentage
1.4m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Once again, [AIRLINE] confirms its status as the number 1 airline in [COUNTRY]. I traveled with 10 people, including two elderly people, two children, and a pet. We were treated very well from beginning to end by the flight attendant team. I also want to highlight the cabin, which had a very smooth flight from takeoff to landing. We boarded the plane to a fully air-conditioned environment. I would like to give special praise to flight attendants [NAME] and [NAME], who assisted us from start to finish and asked if we needed anything."

[Tier 1, FSC]

"No in flight entertainment. WiFi doesn’t work. Food is meh. All of that can be overlooked. When we got to our gate to fly home we had to go through another security check apparently they believe their countries security check point isn’t sufficient. No water allowed in the gate area. Guards making sure nobody passes a bottle of water off. So we are at the mercy of the flight to have any fluids whatsoever. 1.5 hours in the gate area another hour to takeoff and wait for cruising height to get an 8oz cup of water. And maybe one more 3 hours later. Staff answer those are the rules with a bad attitude to boot. We won’t fly [AIRLINE] again I would not recommend it at all."

[Tier 2, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1 CMP Copa Airlines T 2 FSC LATAM 0.9% 23.3 6.8%
2 VCV Conviasa T 4 FSC LATAM 1.6% 1.2 9.1%
3 SKU SKY Airlines T 3 LCC LATAM 1.8% 14.1 6.2%
4 GLO Gol Transportes Aereos T 1 LCC LATAM 2.2% 67.3 12.4%
5 TAM LATAM Brasil T 1 FSC LATAM 2.8% 120.0 14.9%
6 LAN LATAM T 1 FSC LATAM 3.2% 98.7 12.1%
7 DWI Arajet SA T 4 LCC LATAM 3.5% 13.9 14.7%
8 ARG Aerolineas Argentinas T 2 FSC LATAM 4.4% 52.5 18.9%
9 AVA Avianca T 1 LCC LATAM 4.9% 157.8 19.6%
10 AZU Azul Brazilian Airlines T 1 FSC LATAM 4.9% 129.2 15.3%
11 RPB Wingo T 4 FSC LATAM 5.1% 20.8 19.0%
12 VOI Volaris T 1 LCC LATAM 5.3% 125.4 20.5%
13 VIV VivaAerobus T 2 LCC LATAM 7.6% 180.2 22.6%
14 BOV Boa Boliviana T 3 FSC LATAM 7.9% 29.1 27.9%
15 JES JetSMART T 4 LCC LATAM 10.1% 131.7 21.5%
16 FBZ Flybondi T 4 LCC LATAM 21.7% 95.1 38.5%
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