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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

January 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

January 2026


Quick Insights

Latam The 73% reduction in cancellations across the region was largely driven by improved operational efficiency among Tier 1 carriers. As a result, approximately 1.2 million fewer passengers were impacted by major delays and cancellations compared with December 2025. Europe While all disruption metrics increased, cancellations rose by nearly 60%, driven predominantly by Tier 1 carriers, which accounted for three out of every four cancelled flights. APAC More than a third of all regional delays that exceeded 5 hours were by Tier 2 LCCs, impacting more than 380,000 passengers.
North America While overall disruption metrics declined, cancellations surged by 55%, affecting two million more passengers than in December 2025. This increase was largely driven by how Tier 1 and Tier 2 carriers—responsible for nearly 90% of all cancellations—responded to repeated inclement weather systems, prioritising large-scale schedule reductions over extended delay propagation. ME&A While flight volumes remained stable compared with December 2025, major delays fell by nearly 50%, resulting in around 200,000 fewer passengers being impacted across the region.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | January 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1RYRRyanairLCCEurope4.0%1.7%8
2CSNChina Southern AirlinesFSCAPAC4.8%1.3%7
3CESChina EasternLCCAPAC5.2%1.9%6
4CCAAir ChinaFSCAPAC5.6%1.4%9
5SWASouthwestLCCNorth America5.8%2.9%1
6THYTurkish AirlinesFSCEurope6.0%2.1%10
7UALUnitedFSCNorth America7.4%2.5%4
8IGOIndiGOLCCAPAC8.7%3.3%5
9DALDeltaFSCNorth America9.5%3.3%3
10AALAmerican AirlinesFSCNorth America14.8%4.1%2
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month’s report analyses the disruption data of 270 airlines totalling 612,482 disrupted flights, across 2,739,502 planned flights, globally.

January 2026 opened with a complex global aviation disruption landscape, as airlines navigated winter weather volatility, air traffic control staffing constraints, ongoing supply chain fragility, and sporadic geopolitical airspace restrictions dominating industry headlines. Despite these pressures, operational performance showed measurable improvement. Global flight volumes declined 5% month on month, reflecting seasonal demand softening, while the share of flights experiencing delays or cancellations fell 15% compared with December 2025. Amid heightened scrutiny from regulators and passengers, improved recovery capability and network resilience is trending in the right direction entering the new year.

270 Airlines | 139 LCC | 131 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
612,482 49.6% LCC | 50.4% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
23.3% 24% LCC | 22.6% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.4% 8.1% LCC | 6.7% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
29m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.10.5%
2FHYFreebirdT 4LCCME&A0.2%0.20.5%
3SFJStarFlyerT 3FSCAPAC0.2%1.13.9%
4AEZAeroitaliaT 4LCCEurope0.3%1.62.7%
5SNJSolaseed AirT 3FSCAPAC0.3%0.66.3%
6HKEHong Kong Express AirwaysT 4FSCAPAC1.1%7.510.2%
7CCMAir CorsicaT 3FSCEurope1.3%2.412.3%
8SJXStarLuxT 4FSCAPAC1.3%6.415.2%
9IBSIberia ExpressT 4LCCEurope1.3%6.319.2%
10UTYAlliance AirlinesT 2LCCAPAC1.4%2.55.1%
11CMPCopa AirlinesT 2FSCLATAM1.4%35.79.1%
12NAYNaysa Air ServicesT 4FSCEurope1.5%2.113.7%
13GBBGlobal AviationT 4FSCME&A1.5%2.99.1%
14ITYITA AirwaysT 2FSCEurope1.5%20.211.5%
15AMUAir MacauT 4LCCAPAC1.5%4.816.9%
16CAICorendon AirlinesT 4FSCEurope1.6%1.25.1%
17JTAJapan Trans AirT 3LCCAPAC1.7%6.510.6%
18KALKorean AirT 1FSCAPAC1.9%49.016.1%
19SKUSky AirlinesT 3LCCLATAM2.0%14.37.4%
20LNKSouth African AirlinkT 2LCCME&A2.0%26.713.9%
21SEHSky ExpressT 4LCCEurope2.0%10.915.2%
22SAASouth African AirwaysT 4FSCME&A2.1%3.29.1%
23MAUAir MauritiusT 4FSCME&A2.3%3.419.8%
24SZSScandinavian Airlines ConnectT 3LCCEurope2.4%15.69.3%
25MMAMAIT 4FSCAPAC2.4%7.017.4%
26SIASingapore AirlinesT 1FSCAPAC2.4%61.216.0%
27ETDEtihad AirwaysT 2FSCME&A2.4%51.216.7%
28VTAAir TahitiT 4FSCAPAC2.5%5.514.5%
29FADFlyadealT 3LCCME&A2.6%27.520.3%
30VOZVirgin AustraliaT 2FSCAPAC2.6%37.315.2%
31ESREastar JetT 4LCCAPAC2.6%13.820.5%
32AARAsianaT 2FSCAPAC2.7%9.826.6%
33IRMMahan AirT 4FSCME&A2.7%7.88.5%
34MASMalaysia AirlinesT 2FSCAPAC2.9%37.321.8%
35KNAKunming AirlinesT 4LCCAPAC2.9%26.011.5%
36GLOGol Transportes AereosT 1LCCLATAM3.0%102.113.6%
37SKYSkymarkT 3LCCAPAC3.0%19.218.0%
38TTWTigerair TaiwanT 4FSCAPAC3.0%7.928.7%
39ETHEthiopian AirlinesT 2FSCME&A3.1%72.728.5%
40LAOLao AirlinesT 4FSCAPAC3.1%4.927.4%
41THAThai AirwaysT 2LCCAPAC3.1%46.932.4%
42ADYAir ArabiaT 4FSCME&A3.1%9.918.5%
43VOEVoloteaT 2LCCEurope3.2%13.215.3%
44ANAAll NipponT 1FSCAPAC3.2%110.416.8%
45BRXBraathens Regional AirwaysT 3FSCEurope3.2%12.619.7%
46BAVBamboo AirwaysT 4FSCAPAC3.3%6.221.3%
47VLGVueling AirlinesT 2LCCEurope3.4%78.012.6%
48OVAAir Europa ExpressT 4LCCEurope3.5%10.026.9%
49SCXSun Country AirlinesT 3LCCNorth America3.5%20.112.4%
50AEEAegean AirlinesT 2FSCEurope3.5%34.621.6%
51CFEBA CityFlyerT 3FSCEurope3.5%5.912.4%
52RXARegional Express AirlinesT 3FSCAPAC3.7%14.731.1%
53JNAJin AirT 3LCCAPAC3.7%31.230.7%
54CEBCebu PacificT 2LCCAPAC3.8%87.323.9%
55QDAQingdao AirlinesT 3LCCAPAC3.8%19.513.8%
56TAMLATAM BrasilT 1FSCLATAM3.8%168.418.8%
57UAEEmiratesT 1FSCME&A3.8%178.224.9%
58CGNAir ChanganT 3LCCAPAC3.8%10.412.2%
59AMXAeroMexicoT 2FSCNorth America3.8%66.211.0%
60SASSAST 2FSCEurope3.9%85.718.5%
61BKPBangkokT 3FSCAPAC3.9%24.232.4%
62LANLATAMT 1FSCLATAM3.9%135.714.0%
63SVASaudiaT 1FSCME&A3.9%139.217.1%
64ICEIcelandairT 3FSCEurope3.9%14.716.9%
65JALJapan AirlinesT 1FSCAPAC4.0%157.520.3%
66TVFTransavia FranceT 2LCCEurope4.0%40.419.6%
67EINAer LingusT 2FSCEurope4.0%31.012.7%
68TOMTUI Airways T 2LCCEurope4.0%41.615.3%
69RYRRyanairT 1LCCEurope4.0%379.117.0%
70SKKASKY AirlinesT 4FSCME&A4.1%8.013.7%
71AZUAzul Brazilian AirlinesT 1FSCLATAM4.1%107.715.6%
72CCDDalian AirlinesT 3FSCAPAC4.1%9.515.9%
73MWGMASwingsT 4LCCAPAC4.2%13.513.0%
74APJPeach AirlinesT 4LCCAPAC4.2%33.418.0%
75AEAAir EuropaT 3FSCEurope4.2%28.619.2%
76CHHHainan AirlinesT 1FSCAPAC4.2%161.912.6%
77ANZAir New ZealandT 1FSCAPAC4.3%68.216.6%
78QFAQantasT 1FSCAPAC4.3%192.118.0%
79QTRQatar AirwaysT 1FSCME&A4.3%210.523.1%
80AVAAviancaT 1LCCLATAM4.3%189.813.9%
81KNEFlynasT 2LCCME&A4.3%61.828.9%
82VOIVolarisT 1LCCLATAM4.3%109.816.4%
83RLHRuiliT 3LCCAPAC4.5%12.518.3%
84VIRVirgin AtlanticT 3FSCEurope4.5%21.617.3%
85GFAGulf AirT 4FSCME&A4.5%24.217.6%
86EVAEVA AirwaysT 2LCCAPAC4.6%70.123.8%
87MBUMarabu AirlinesT 4LCCEurope4.6%3.023.7%
88CRKHong Kong AirlinesT 4FSCAPAC4.6%23.724.8%
89HVNVietnam AirlinesT 2LCCAPAC4.6%110.328.9%
90TBATibet AirlinesT 3LCCAPAC4.6%16.119.0%
91HBHHebei AirlinesT 4LCCAPAC4.7%22.018.8%
92CPACathay PacificT 1FSCAPAC4.7%140.617.5%
93ORCOriental Air BridgeT 4LCCAPAC4.7%9.017.7%
94RJARoyal JordanianT 3FSCME&A4.7%23.213.0%
95PGAPortugaliaT 3LCCEurope4.7%11.328.0%
96JJAJeju AirT 3LCCAPAC4.7%47.324.3%
97MDAMandarinT 3FSCAPAC4.7%21.519.9%
98CDCZhejiang LoongT 2LCCAPAC4.8%57.413.9%
99AHYAzerbaijan AirlinesT 4FSCME&A4.8%17.918.2%
100CSNChina Southern AirlinesT 1FSCAPAC4.8%502.911.4%
101AUAAustrian AirlinesT 2FSCEurope4.8%50.723.9%
102BAWBritish AirwaysT 1FSCEurope4.9%173.119.8%
103CXAXiamenAirT 1LCCAPAC4.9%140.016.2%
104OMAOman AirT 3FSCME&A4.9%28.322.3%
105BCYCityjetT 3LCCEurope4.9%18.323.0%
106FZAFuzhou AirlinesT 4LCCAPAC4.9%13.022.5%
107NOZNorwegian Air ShuttleT 2FSCEurope4.9%37.722.4%
108CUAChina United AirlinesT 2LCCAPAC5.0%21.219.0%
109CJXJiangxiT 4LCCAPAC5.0%15.811.6%
110SBIS7 AirlinesT 2FSCEurope5.1%51.719.0%
111TGWScootT 2LCCAPAC5.1%66.128.6%
112DVRDivi Divi AirT 4FSCNorth America5.2%1.623.3%
113PALPhilippine Air LinesT 3LCCAPAC5.2%32.219.4%
114TWBT'way AirT 4FSCAPAC5.2%49.320.3%
115CESChina EasternT 1LCCAPAC5.2%521.316.3%
116IBEIberiaT 1FSCEurope5.2%94.219.2%
117OALOlympic AirT 4LCCEurope5.2%18.916.3%
118EXSJet2.comT 2LCCEurope5.3%39.620.9%
119EFWBA Euroflyer dbaT 4FSCEurope5.3%13.721.2%
120AYNFlyArystanT 3LCCAPAC5.3%29.318.6%
121TKJAjetT 3LCCEurope5.3%49.723.0%
122JYH9 AirT 3LCCAPAC5.4%36.115.7%
123JATJetSMARTT 3LCCLATAM5.4%71.715.7%
124GIAGaruda IndonesiaT 2FSCAPAC5.4%62.022.2%
125RYSBuzzT 2LCCEurope5.4%70.826.6%
126DKHJuneyao AirlinesT 2LCCAPAC5.4%133.214.4%
127GAPPAL ExpressT 3LCCAPAC5.4%50.315.7%
128IAWIraqi AirwaysT 4FSCME&A5.5%16.025.0%
129SLIAeroMéxico ConnectT 3FSCNorth America5.5%35.012.7%
130CCAAir ChinaT 1FSCAPAC5.6%454.216.1%
131LGLLuxairT 4LCCEurope5.6%7.629.6%
132FJIFiji AirwaysT 3LCCAPAC5.6%6.222.3%
133CTVCitilink IndonesiaT 3LCCAPAC5.7%61.918.5%
134RAMRoyal Air MarocT 3FSCME&A5.7%72.334.4%
135CQHSpring AirlinesT 2LCCAPAC5.8%140.114.7%
136SWASouthwestT 1LCCNorth America5.8%799.216.7%
137DLHLufthansaT 1FSCEurope5.8%285.129.5%
138VIVVivaAerobusT 2LCCLATAM5.8%131.918.5%
139BTIairBalticT 4FSCEurope5.8%42.730.6%
140FDAFuji DreamT 3LCCAPAC5.9%18.512.8%
141LOGLoganairT 3FSCEurope5.9%23.019.1%
142KEMCemAirT 4LCCME&A5.9%3.017.8%
143TVSSmartwingsT 4LCCEurope6.0%13.822.1%
144THYTurkish AirlinesT 1FSCEurope6.0%560.226.7%
145CSCSichuan AirlinesT 1LCCAPAC6.0%192.417.9%
146KACKuwait AirwaysT 3FSCME&A6.0%33.823.0%
147UEAChengdu AirlinesT 2LCCAPAC6.0%68.118.9%
148CDGShandong AirlinesT 1LCCAPAC6.1%142.215.6%
149ROTTAROMT 3FSCEurope6.1%14.823.6%
150CBJBeijing Capital AirlinesT 1LCCAPAC6.1%77.621.6%
151CSHShanghai AirlinesT 1FSCAPAC6.2%83.523.2%
152LKELucky AirT 3LCCAPAC6.2%60.515.2%
153CHBWest AirT 4LCCAPAC6.2%74.916.9%
154CGZColorful GuizhouT 3LCCAPAC6.2%17.917.3%
155ALKSriLankan AirlinesT 3FSCAPAC6.3%16.932.6%
156CSZShenzhen AirlinesT 1LCCAPAC6.3%172.820.6%
157TAPTAP Air PortugalT 2LCCEurope6.3%81.532.4%
158CTNCroatia AirlinesT 3FSCEurope6.3%12.528.6%
159HALHawaiian AirlinesT 1FSCNorth America6.3%83.022.4%
160ELYEl AlT 3FSCME&A6.4%33.528.9%
161BWACaribbean AirlinesT 4FSCNorth America6.5%16.618.3%
162FDBFlyDubaiT 2LCCME&A6.6%114.233.2%
163BELBrussels AirlinesT 2FSCEurope6.7%52.623.7%
164NSZNorwegian Air SwedenT 3LCCEurope6.7%24.627.8%
165SWRSwissT 2FSCEurope6.7%77.027.0%
166ASAAlaska AirlinesT 1FSCNorth America6.7%188.418.0%
167SXSSun ExpressT 3LCCEurope6.8%57.523.0%
168CBGGX AirlinesT 3LCCEurope6.8%30.815.1%
169EZYeasyJetT 1LCCEurope6.8%333.421.1%
170CUHUrumqi AirT 4LCCAPAC6.8%17.614.0%
171QXEHorizonT 3LCCNorth America6.9%35.817.6%
172GCRTianjin AirlinesT 2FSCAPAC7.0%116.417.0%
173OCNDiscoverT 4FSCEurope7.1%10.030.7%
174VXPAveloT 4LCCNorth America7.1%15.815.7%
175YZRSuparnaT 4FSCAPAC7.2%19.120.1%
176DWIArajet SAT 4LCCLATAM7.2%30.316.8%
177BHSBahamasairT 4FSCNorth America7.2%7.429.6%
178SATSATA Air AcoresT 4FSCEurope7.3%12.425.1%
179AERAer LingusT 3FSCEurope7.3%16.125.4%
180OKAOkay AirwaysT 3LCCAPAC7.3%30.721.8%
181ARGAerolineas ArgentinasT 2FSCLATAM7.3%99.622.7%
182TVJThai Vietjet AirT 2LCCAPAC7.4%47.640.9%
183CFGCondorT 2FSCEurope7.4%46.632.7%
184EPADonghai AirlinesT 4LCCAPAC7.4%36.321.3%
185UALUnitedT 1FSCNorth America7.4%928.118.2%
186RWDRwandAirT 4FSCME&A7.4%11.223.4%
187EWGEurowingsT 2LCCEurope7.4%71.329.3%
188FINFinnairT 2FSCEurope7.5%140.734.0%
189BOVBoa BolivianaT 3FSCLATAM7.6%11.327.3%
190AKXANA WingsT 2FSCAPAC7.6%128.322.7%
191AICAir IndiaT 2FSCAPAC7.9%274.531.8%
192AAYAllegiant AirT 2LCCNorth America8.0%118.817.4%
193VREAir Cote D'IvoireT 4FSCME&A8.0%5.229.9%
194AURAurigny Air Services Ltd.T 4FSCEurope8.1%15.023.1%
195WZZWizz AirT 1LCCEurope8.2%543.422.3%
196AXMAirAsiaT 1LCCAPAC8.3%452.236.2%
197TSCAir TransatT 3LCCNorth America8.3%39.632.5%
198OAWHelveticT 4LCCEurope8.3%13.224.7%
199ASHMesaT 2FSCNorth America8.4%85.114.9%
200CALChina AirlinesT 3FSCAPAC8.5%100.031.7%
201TLMThai Lion AirT 4LCCAPAC8.5%72.437.9%
202JJPJetstar JapanT 3LCCAPAC8.6%38.327.7%
203IGOIndiGOT 1LCCAPAC8.7%800.127.7%
204JSTJetstarT 2LCCAPAC8.8%201.329.8%
205TRATransaviaT 2LCCEurope8.8%46.224.1%
206SDMRossiya AirlinesT 3LCCEurope9.1%94.729.1%
207AXBAir India ExpressT 2LCCAPAC9.2%204.531.7%
208ENYEnvoy AirT 3FSCNorth America9.3%158.819.0%
209LOTLOT Polish AirlinesT 2FSCEurope9.5%106.942.3%
210DALDeltaT 1FSCNorth America9.5%1346.420.8%
211MXDMalindo AirT 3LCCAPAC9.6%33.334.1%
212IRAIranAIRT 4FSCME&A9.7%12.116.8%
213MSCAir CairoT 3LCCME&A9.8%41.630.9%
214JACJapan Air CommuterT 3LCCAPAC10.1%53.421.7%
215HXAChina Express AirlinesT 2LCCAPAC10.6%147.625.1%
216ASLAir SerbiaT 3FSCEurope10.6%37.931.4%
217HOPHOP!T 2LCCEurope10.9%108.225.8%
218BBGBluebird AirwaysT 4LCCME&A11.1%4.523.6%
219ABYAir ArabiaT 2LCCME&A11.2%123.845.0%
220OMSSalamAirT 4FSCME&A11.2%47.236.7%
221MXYBreeze AirwaysT 3LCCNorth America11.5%88.922.4%
222VJCVietJet AirT 1LCCAPAC11.7%318.341.7%
223UZBUzbekistan AirwaysT 3FSCME&A11.9%61.235.2%
224FFTFrontierT 2LCCNorth America11.9%122.225.5%
225PDTPiedmont AirlinesT 4FSCNorth America12.0%63.019.0%
226PCOPacific Coastal AirlinesT 3LCCNorth America12.4%26.925.4%
227MSREgyptairT 2LCCME&A12.6%171.143.2%
228NWSNordwindT 4FSCEurope12.7%40.823.5%
229DAHAir AlgerieT 3FSCME&A12.9%144.336.4%
230FLEFlairT 4LCCNorth America12.9%38.128.3%
231WJAWestJetT 2LCCNorth America13.1%250.532.4%
232DTATAAG Angola AirlinesT 4FSCME&A13.3%25.323.1%
233AFLAeroflotT 2FSCEurope13.3%246.938.8%
234VSVSCAT AirlinesT 3LCCAPAC13.4%45.739.1%
235JZRJazeera AirwaysT 3LCCME&A13.6%68.838.7%
236PGTPegasus AirlinesT 1LCCEurope13.6%454.038.4%
237EDVEndeavor AirT 2FSCNorth America13.9%181.524.1%
238NKSSpiritT 1LCCNorth America14.0%325.428.2%
239KZRAir AstanaT 3FSCME&A14.3%59.943.6%
240BBCBiman BangladeshT 4FSCAPAC14.3%60.438.9%
241JBUJetBlueT 1LCCNorth America14.5%436.828.9%
242NBTNorse Atlantic AirwaysT 4LCCEurope14.5%5.745.5%
243ACNAzul ConectaT 4LCCLATAM14.5%20.925.2%
244WENWestJet EncoreT 4LCCNorth America14.7%116.331.7%
245AALAmerican AirlinesT 1FSCNorth America14.8%2169.025.3%
246AKJAkasa AirT 4LCCAPAC15.0%145.032.2%
247SJVSuper Air JetT 3LCCAPAC15.6%182.034.1%
248AFRAir FranceT 1FSCEurope16.1%598.936.2%
249FBZFlybondiT 4LCCLATAM16.3%97.228.8%
250SEJSpiceJetT 2LCCAPAC16.6%125.439.6%
251AIEAir InuitT 3LCCNorth America16.6%76.432.3%
252VTEContour AirlinesT 3FSCNorth America16.7%90.725.2%
253POEPorterT 3LCCNorth America17.2%114.741.0%
254SDGStarAirT 4FSCAPAC17.5%23.742.1%
255KLMKLMT 1FSCEurope18.0%1076.835.3%
256KQAKenya AirwaysT 3FSCME&A18.1%91.332.0%
257ACAAir CanadaT 2FSCNorth America19.5%550.139.0%
258JIAPSA AirlinesT 2FSCNorth America19.7%235.329.3%
259IWYInterCaribbean AirwaysT 4LCCNorth America20.0%22.137.8%
260KLCKLM CityhopperT 4LCCEurope20.8%3.740.0%
261JZAJazzT 2LCCNorth America21.1%100.040.5%
262PVLPAL AirlinesT 2LCCAPAC21.7%110.034.9%
263PIAPakistan International AirlinesT 3FSCAPAC22.5%88.241.6%
264WONWings AbadiT 3LCCAPAC24.1%40.341.1%
265ROUAir Canada RougeT 3LCCNorth America25.5%69.744.1%
266BTKBatik AirT 2FSCAPAC25.5%258.144.4%
267UBGUS-Bangla AirlinesT 4LCCME&A26.3%70.951.6%
268NTHHokkaido Air SystemT 4FSCAPAC28.8%10.251.5%
269TARTunis AirT 4LCCME&A32.2%63.757.4%
270LNILion AirT 2LCCAPAC35.4%464.549.7%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

January 2026 saw APAC aviation dominated by recurring headlines of network-wide delays across major hubs, driven by winter weather impacts, crew and air traffic control constraints, and periodic airspace and operational disruptions. Several multi-day events affected key markets including North Asia, Southeast Asia, and the Indian subcontinent, testing airline resilience during peak travel periods. Despite the headlines, overall flight volumes remained broadly steady compared to December 2025, while total disruptions across the region declined by almost 10%, signalling gradual operational stabilisation.

107 Airlines | 65 LCC | 42 FSC

22.6%
Average Total Disruption Percentage
37.3%
% Global Disruption
6.8%
Average ImPax Percentage
9.7m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I used to fly with other airlines, but once I tried [AIRLINE], I was hooked. Everything about flying with them is top-notch. The airplanes are clean, modern, and comfortable. I love the TV screens, the Bluetooth headphone option, and how smooth the flights always are. I've never had a single issue with [AIRLINE]. The customer service is consistently amazing—from the flight attendants to the pilots. Everyone is friendly, professional, and truly makes you feel comfortable. The food, the drinks, the whole experience is just easy and enjoyable. As a military family, [AIRLINE]'s respect means so much. They always welcome service members on board first, and you can really tell they appreciate the military. Both my husband and I feel genuinely valued every time we fly.[AIRLINE] has become my go-to airline, and I will always choose to fly with them. I highly recommend it!"

[Tier 1, FSC]

"My general experience and opinion after several flights to, from, and within [COUNTRY] aboard [AIRLINE] flights is that this airline has serious issues with organization, plane boarding, professionalism by both plane and airport staff, and scheduling to address delays and cancellations of flights. Their app also appears to be significantly outdated, as etickets do not actually provide human readable statements for seating, gate or time of takeoff. (The info is in the app, but not on the e-ticket where it should be.) For one flight, the app never showed a gate change. The only redeeming element for [AIRLINE] was their phone support, but phone staff also seemed to be hampered in their abilities by other limitations. For me, use of [AIRLINE] was not enjoyable, but rather consistently and unnecessarily stressful. I will avoid this airline for now on."

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.1%0.10.5%
2SFJStarFlyerT 3FSCAPAC0.2%1.13.9%
3SNJSolaseed AirT 3FSCAPAC0.3%0.66.3%
4HKEHong Kong Express AirwaysT 4FSCAPAC1.1%7.510.2%
5SJXStarLuxT 4FSCAPAC1.3%6.415.2%
6UTYAlliance AirlinesT 2LCCAPAC1.4%2.55.1%
7AMUAir MacauT 4LCCAPAC1.5%4.816.9%
8JTAJapan Trans AirT 3LCCAPAC1.7%6.510.6%
9KALKorean AirT 1FSCAPAC1.9%49.016.1%
10MMAMAIT 4FSCAPAC2.4%7.017.4%
11SIASingapore AirlinesT 1FSCAPAC2.4%61.216.0%
12VTAAir TahitiT 4FSCAPAC2.5%5.514.5%
13VOZVirgin AustraliaT 2FSCAPAC2.6%37.315.2%
14ESREastar JetT 4LCCAPAC2.6%13.820.5%
15AARAsianaT 2FSCAPAC2.7%9.826.6%
16MASMalaysia AirlinesT 2FSCAPAC2.9%37.321.8%
17KNAKunming AirlinesT 4LCCAPAC2.9%26.011.5%
18SKYSkymarkT 3LCCAPAC3.0%19.218.0%
19TTWTigerair TaiwanT 4FSCAPAC3.0%7.928.7%
20LAOLao AirlinesT 4FSCAPAC3.1%4.927.4%
21THAThai AirwaysT 2LCCAPAC3.1%46.932.4%
22ANAAll NipponT 1FSCAPAC3.2%110.416.8%
23BAVBamboo AirwaysT 4FSCAPAC3.3%6.221.3%
24RXARegional Express AirlinesT 3FSCAPAC3.7%14.731.1%
25JNAJin AirT 3LCCAPAC3.7%31.230.7%
26CEBCebu PacificT 2LCCAPAC3.8%87.323.9%
27QDAQingdao AirlinesT 3LCCAPAC3.8%19.513.8%
28CGNAir ChanganT 3LCCAPAC3.8%10.412.2%
29BKPBangkokT 3FSCAPAC3.9%24.232.4%
30JALJapan AirlinesT 1FSCAPAC4.0%157.520.3%
31CCDDalian AirlinesT 3FSCAPAC4.1%9.515.9%
32MWGMASwingsT 4LCCAPAC4.2%13.513.0%
33APJPeach AirlinesT 4LCCAPAC4.2%33.418.0%
34CHHHainan AirlinesT 1FSCAPAC4.2%161.912.6%
35ANZAir New ZealandT 1FSCAPAC4.3%68.216.6%
36QFAQantasT 1FSCAPAC4.3%192.118.0%
37RLHRuiliT 3LCCAPAC4.5%12.518.3%
38EVAEVA AirwaysT 2LCCAPAC4.6%70.123.8%
39CRKHong Kong AirlinesT 4FSCAPAC4.6%23.724.8%
40HVNVietnam AirlinesT 2LCCAPAC4.6%110.328.9%
41TBATibet AirlinesT 3LCCAPAC4.6%16.119.0%
42HBHHebei AirlinesT 4LCCAPAC4.7%22.018.8%
43CPACathay PacificT 1FSCAPAC4.7%140.617.5%
44ORCOriental Air BridgeT 4LCCAPAC4.7%9.017.7%
45JJAJeju AirT 3LCCAPAC4.7%47.324.3%
46MDAMandarinT 3FSCAPAC4.7%21.519.9%
47CDCZhejiang LoongT 2LCCAPAC4.8%57.413.9%
48CSNChina Southern AirlinesT 1FSCAPAC4.8%502.911.4%
49CXAXiamenAirT 1LCCAPAC4.9%140.016.2%
50FZAFuzhou AirlinesT 4LCCAPAC4.9%13.022.5%
51CUAChina United AirlinesT 2LCCAPAC5.0%21.219.0%
52CJXJiangxiT 4LCCAPAC5.0%15.811.6%
53TGWScootT 2LCCAPAC5.1%66.128.6%
54PALPhilippine Air LinesT 3LCCAPAC5.2%32.219.4%
55TWBT'way AirT 4FSCAPAC5.2%49.320.3%
56CESChina EasternT 1LCCAPAC5.2%521.316.3%
57AYNFlyArystanT 3LCCAPAC5.3%29.318.6%
58JYH9 AirT 3LCCAPAC5.4%36.115.7%
59GIAGaruda IndonesiaT 2FSCAPAC5.4%62.022.2%
60DKHJuneyao AirlinesT 2LCCAPAC5.4%133.214.4%
61GAPPAL ExpressT 3LCCAPAC5.4%50.315.7%
62CCAAir ChinaT 1FSCAPAC5.6%454.216.1%
63FJIFiji AirwaysT 3LCCAPAC5.6%6.222.3%
64CTVCitilink IndonesiaT 3LCCAPAC5.7%61.918.5%
65CQHSpring AirlinesT 2LCCAPAC5.8%140.114.7%
66FDAFuji DreamT 3LCCAPAC5.9%18.512.8%
67CSCSichuan AirlinesT 1LCCAPAC6.0%192.417.9%
68UEAChengdu AirlinesT 2LCCAPAC6.0%68.118.9%
69CDGShandong AirlinesT 1LCCAPAC6.1%142.215.6%
70CBJBeijing Capital AirlinesT 1LCCAPAC6.1%77.621.6%
71CSHShanghai AirlinesT 1FSCAPAC6.2%83.523.2%
72LKELucky AirT 3LCCAPAC6.2%60.515.2%
73CHBWest AirT 4LCCAPAC6.2%74.916.9%
74CGZColorful GuizhouT 3LCCAPAC6.2%17.917.3%
75ALKSriLankan AirlinesT 3FSCAPAC6.3%16.932.6%
76CSZShenzhen AirlinesT 1LCCAPAC6.3%172.820.6%
77CUHUrumqi AirT 4LCCAPAC6.8%17.614.0%
78GCRTianjin AirlinesT 2FSCAPAC7.0%116.417.0%
79YZRSuparnaT 4FSCAPAC7.2%19.120.1%
80OKAOkay AirwaysT 3LCCAPAC7.3%30.721.8%
81TVJThai Vietjet AirT 2LCCAPAC7.4%47.640.9%
82EPADonghai AirlinesT 4LCCAPAC7.4%36.321.3%
83AKXANA WingsT 2FSCAPAC7.6%128.322.7%
84AICAir IndiaT 2FSCAPAC7.9%274.531.8%
85AXMAirAsiaT 1LCCAPAC8.3%452.236.2%
86CALChina AirlinesT 3FSCAPAC8.5%100.031.7%
87TLMThai Lion AirT 4LCCAPAC8.5%72.437.9%
88JJPJetstar JapanT 3LCCAPAC8.6%38.327.7%
89IGOIndiGOT 1LCCAPAC8.7%800.127.7%
90JSTJetstarT 2LCCAPAC8.8%201.329.8%
91AXBAir India ExpressT 2LCCAPAC9.2%204.531.7%
92MXDMalindo AirT 3LCCAPAC9.6%33.334.1%
93JACJapan Air CommuterT 3LCCAPAC10.1%53.421.7%
94HXAChina Express AirlinesT 2LCCAPAC10.6%147.625.1%
95VJCVietJet AirT 1LCCAPAC11.7%318.341.7%
96VSVSCAT AirlinesT 3LCCAPAC13.4%45.739.1%
97BBCBiman BangladeshT 4FSCAPAC14.3%60.438.9%
98AKJAkasa AirT 4LCCAPAC15.0%145.032.2%
99SJVSuper Air JetT 3LCCAPAC15.6%182.034.1%
100SEJSpiceJetT 2LCCAPAC16.6%125.439.6%
101SDGStarAirT 4FSCAPAC17.5%23.742.1%
102PVLPAL AirlinesT 2LCCAPAC21.7%110.034.9%
103PIAPakistan International AirlinesT 3FSCAPAC22.5%88.241.6%
104WONWings AbadiT 3LCCAPAC24.1%40.341.1%
105BTKBatik AirT 2FSCAPAC25.5%258.144.4%
106NTHHokkaido Air SystemT 4FSCAPAC28.8%10.251.5%
107LNILion AirT 2LCCAPAC35.4%464.549.7%
Region

Europe

January 2026 in Europe was dominated by repeated winter weather headlines, as snow, high winds, and freezing conditions triggered widespread delays and cancellations across major hubs including London, Paris, Amsterdam and Frankfurt. Multiple multi-country disruption events tested airline and airport recovery capabilities throughout the month, with a little more than two million passengers qualifying for compensation under EU261. Despite flight volumes falling by 11% compared with December 2025, overall disruptions declined by just 2%, highlighting the continued sensitivity of European networks to seasonal weather and constrained operational margins.

71 Airlines | 33 LCC | 38 FSC

23.4%
Average Total Disruption Percentage
22.4%
% Global Disruption
6.4%
Average ImPax Percentage
6.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I was so scared to use the [AIRLINE] because of these reviews, I expected the worst. I had two different tickets, [AIRPORT] – [CITY] (we would have 2 hours 45 mins there) on [DATE]; and then from [CITY] to [CITY] by [AIRLINE]. We were scared we would be late, because people here write that [AIRLINE] usually is very late. But our EasyJet plane arrived even 10 minutes earlier! even though the departure time was only 4 minutes late. I loved the crew, very nice and pleasant. The plane itself looked new, tidy, the temperature there was perfect, not cold, not hot. The toilets are clean. The flight attendants are really nice people."

[Tier 1, LCC]

"My complaint regards my recent flight from [CITY] to [CITY] [FLIGHT] on [DATE] (leaving at 6.25pm). The flight was delayed by almost 5 hours, and we were kept waiting in [CITY] airport for over 2 hours without any updates or information. When we asked the boarding staff for clarification, they were unable to provide any details. We were finally allowed to board the plane around 8:30-8:40 PM, but only once on board did the captain inform us that the weather conditions in [CITY] were adverse. We then ended up waiting an additional 2 hours and 30 minutes on the plane, with no refreshments offered—not even a simple glass of water. To make matters worse, the crew intimated that if we wanted to leave the plane, we would forfeit our flight altogether, leaving us with no real choice. I believe it would have been better to keep us in the airport where we could at least move around and breathe. A simple offer of water would have been appreciated. Our flight was delayed by almost 5 hours, just minutes before reaching the refund limit (what a coincidence!) and we were kept in the plane so we could spend money!"

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AEZAeroitaliaT 4LCCEurope0.3%1.62.7%
2CCMAir CorsicaT 3FSCEurope1.3%2.412.3%
3IBSIberia ExpressT 4LCCEurope1.3%6.319.2%
4NAYNaysa Air ServicesT 4FSCEurope1.5%2.113.7%
5ITYITA AirwaysT 2FSCEurope1.5%20.211.5%
6CAICorendon AirlinesT 4FSCEurope1.6%1.25.1%
7SEHSky ExpressT 4LCCEurope2.0%10.915.2%
8SZSScandinavian Airlines ConnectT 3LCCEurope2.4%15.69.3%
9VOEVoloteaT 2LCCEurope3.2%13.215.3%
10BRXBraathens Regional AirwaysT 3FSCEurope3.2%12.619.7%
11VLGVueling AirlinesT 2LCCEurope3.4%78.012.6%
12OVAAir Europa ExpressT 4LCCEurope3.5%10.026.9%
13AEEAegean AirlinesT 2FSCEurope3.5%34.621.6%
14CFEBA CityFlyerT 3FSCEurope3.5%5.912.4%
15SASSAST 2FSCEurope3.9%85.718.5%
16ICEIcelandairT 3FSCEurope3.9%14.716.9%
17TVFTransavia FranceT 2LCCEurope4.0%40.419.6%
18EINAer LingusT 2FSCEurope4.0%31.012.7%
19TOMTUI Airways T 2LCCEurope4.0%41.615.3%
20RYRRyanairT 1LCCEurope4.0%379.117.0%
21AEAAir EuropaT 3FSCEurope4.2%28.619.2%
22VIRVirgin AtlanticT 3FSCEurope4.5%21.617.3%
23MBUMarabu AirlinesT 4LCCEurope4.6%3.023.7%
24PGAPortugaliaT 3LCCEurope4.7%11.328.0%
25AUAAustrian AirlinesT 2FSCEurope4.8%50.723.9%
26BAWBritish AirwaysT 1FSCEurope4.9%173.119.8%
27BCYCityjetT 3LCCEurope4.9%18.323.0%
28NOZNorwegian Air ShuttleT 2FSCEurope4.9%37.722.4%
29SBIS7 AirlinesT 2FSCEurope5.1%51.719.0%
30IBEIberiaT 1FSCEurope5.2%94.219.2%
31OALOlympic AirT 4LCCEurope5.2%18.916.3%
32EXSJet2.comT 2LCCEurope5.3%39.620.9%
33EFWBA Euroflyer dbaT 4FSCEurope5.3%13.721.2%
34TKJAjetT 3LCCEurope5.3%49.723.0%
35RYSBuzzT 2LCCEurope5.4%70.826.6%
36LGLLuxairT 4LCCEurope5.6%7.629.6%
37DLHLufthansaT 1FSCEurope5.8%285.129.5%
38BTIairBalticT 4FSCEurope5.8%42.730.6%
39LOGLoganairT 3FSCEurope5.9%23.019.1%
40TVSSmartwingsT 4LCCEurope6.0%13.822.1%
41THYTurkish AirlinesT 1FSCEurope6.0%560.226.7%
42ROTTAROMT 3FSCEurope6.1%14.823.6%
43TAPTAP Air PortugalT 2LCCEurope6.3%81.532.4%
44CTNCroatia AirlinesT 3FSCEurope6.3%12.528.6%
45BELBrussels AirlinesT 2FSCEurope6.7%52.623.7%
46NSZNorwegian Air SwedenT 3LCCEurope6.7%24.627.8%
47SWRSwissT 2FSCEurope6.7%77.027.0%
48SXSSun ExpressT 3LCCEurope6.8%57.523.0%
49CBGGX AirlinesT 3LCCEurope6.8%30.815.1%
50EZYeasyJetT 1LCCEurope6.8%333.421.1%
51OCNDiscoverT 4FSCEurope7.1%10.030.7%
52SATSATA Air AcoresT 4FSCEurope7.3%12.425.1%
53AERAer LingusT 3FSCEurope7.3%16.125.4%
54CFGCondorT 2FSCEurope7.4%46.632.7%
55EWGEurowingsT 2LCCEurope7.4%71.329.3%
56FINFinnairT 2FSCEurope7.5%140.734.0%
57AURAurigny Air Services Ltd.T 4FSCEurope8.1%15.023.1%
58WZZWizz AirT 1LCCEurope8.2%543.422.3%
59OAWHelveticT 4LCCEurope8.3%13.224.7%
60TRATransaviaT 2LCCEurope8.8%46.224.1%
61SDMRossiya AirlinesT 3LCCEurope9.1%94.729.1%
62LOTLOT Polish AirlinesT 2FSCEurope9.5%106.942.3%
63ASLAir SerbiaT 3FSCEurope10.6%37.931.4%
64HOPHOP!T 2LCCEurope10.9%108.225.8%
65NWSNordwindT 4FSCEurope12.7%40.823.5%
66AFLAeroflotT 2FSCEurope13.3%246.938.8%
67PGTPegasus AirlinesT 1LCCEurope13.6%454.038.4%
68NBTNorse Atlantic AirwaysT 4LCCEurope14.5%5.745.5%
69AFRAir FranceT 1FSCEurope16.1%598.936.2%
70KLMKLMT 1FSCEurope18.0%1076.835.3%
71KLCKLM CityhopperT 4LCCEurope20.8%3.740.0%
Region

North America

January 2026 in North America was shaped by repeated winter weather events, with major snowstorms driving widespread headlines across U.S. and Canadian hubs, including large-scale cancellations, de-icing delays, and air traffic flow restrictions. Several severe systems tested airline recovery capability and network resilience throughout the month. Against this backdrop, overall flight volumes fell 9% compared with December 2025, while total disruptions declined by more than a third, resulting in nearly 1.3 million fewer passengers impacted by major delays and cancellations.

36 Airlines | 18 LCC | 18 FSC

25%
Average Total Disruption Percentage
25.5%
% Global Disruption
11.6%
Average ImPax Percentage
9m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I used to fly with other airlines, but once I tried [AIRLINE], I was hooked. Everything about flying with them is top-notch. The airplanes are clean, modern, and comfortable. I love the TV screens, the Bluetooth headphone option, and how smooth the flights always are. I've never had a single issue with [AIRLINE]. The customer service is consistently amazing—from the flight attendants to the pilots. Everyone is friendly, professional, and truly makes you feel comfortable. The food, the drinks, the whole experience is just easy and enjoyable. As a military family, [AIRLINE]'s respect means so much. They always welcome service members on board first, and you can really tell they appreciate the military. Both my husband and I feel genuinely valued every time we fly.[AIRLINE] has become my go-to airline, and I will always choose to fly with them. I highly recommend it!"

[Tier 1, FSC]

"4 legs to my trip. The first leg was delayed x3hrs. Second leg canceled. 35+ hours traveling advertised as 7.6 hours. The 3rd leg was canceled 2 times. 50+ hours advertised at 7.6 hours haven't made it home. Missed 3 days of work and $1200+ expenses. I've traveled all over the planet, mostly in developing nations and this is the worst travel experience of my life. Worse than flying on March 20th 2020 during Covid."

[Tier 1, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1SCXSun Country AirlinesT 3LCCNorth America3.5%20.112.4%
2AMXAeroMexicoT 2FSCNorth America3.8%66.211.0%
3DVRDivi Divi AirT 4FSCNorth America5.2%1.623.3%
4SLIAeroMéxico ConnectT 3FSCNorth America5.5%35.012.7%
5SWASouthwestT 1LCCNorth America5.8%799.216.7%
6HALHawaiian AirlinesT 1FSCNorth America6.3%83.022.4%
7BWACaribbean AirlinesT 4FSCNorth America6.5%16.618.3%
8ASAAlaska AirlinesT 1FSCNorth America6.7%188.418.0%
9QXEHorizonT 3LCCNorth America6.9%35.817.6%
10VXPAveloT 4LCCNorth America7.1%15.815.7%
11BHSBahamasairT 4FSCNorth America7.2%7.429.6%
12UALUnitedT 1FSCNorth America7.4%928.118.2%
13AAYAllegiant AirT 2LCCNorth America8.0%118.817.4%
14TSCAir TransatT 3LCCNorth America8.3%39.632.5%
15ASHMesaT 2FSCNorth America8.4%85.114.9%
16ENYEnvoy AirT 3FSCNorth America9.3%158.819.0%
17DALDeltaT 1FSCNorth America9.5%1346.420.8%
18MXYBreeze AirwaysT 3LCCNorth America11.5%88.922.4%
19FFTFrontierT 2LCCNorth America11.9%122.225.5%
20PDTPiedmont AirlinesT 4FSCNorth America12.0%63.019.0%
21PCOPacific Coastal AirlinesT 3LCCNorth America12.4%26.925.4%
22FLEFlairT 4LCCNorth America12.9%38.128.3%
23WJAWestJetT 2LCCNorth America13.1%250.532.4%
24EDVEndeavor AirT 2FSCNorth America13.9%181.524.1%
25NKSSpiritT 1LCCNorth America14.0%325.428.2%
26JBUJetBlueT 1LCCNorth America14.5%436.828.9%
27WENWestJet EncoreT 4LCCNorth America14.7%116.331.7%
28AALAmerican AirlinesT 1FSCNorth America14.8%2169.025.3%
29AIEAir InuitT 3LCCNorth America16.6%76.432.3%
30VTEContour AirlinesT 3FSCNorth America16.7%90.725.2%
31POEPorterT 3LCCNorth America17.2%114.741.0%
32ACAAir CanadaT 2FSCNorth America19.5%550.139.0%
33JIAPSA AirlinesT 2FSCNorth America19.7%235.329.3%
34IWYInterCaribbean AirwaysT 4LCCNorth America20.0%22.137.8%
35JZAJazzT 2LCCNorth America21.1%100.040.5%
36ROUAir Canada RougeT 3LCCNorth America25.5%69.744.1%
Region

Middle East and Africa

January 2026 in the Middle East & Africa region was shaped by a mix of operational and geopolitical disruption headlines, with delays concentrated at major Gulf hubs and ongoing airspace sensitivities prompting reroutes and schedule adjustments. Airlines across the region balanced safety-driven network changes with peak transit demand. Flight volumes remained broadly steady compared with December 2025, while overall disruptions fell by 16%, indicating modest operational improvement but continued exposure to geopolitical risk and hub-centric congestion.

41 Airlines | 13 LCC | 28 FSC

25.7%
Average Total Disruption Percentage
9.5%
% Global Disruption
7.8%
Average ImPax Percentage
2.2m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"The connecting flight in [CITY] waited for us for one hour, as our incoming flight were four hours delayed! Despite 15 minutes transfer time in [CITY], our luggage made it to [CITY]! Exceptional service that glows accountability. This is my first time with [AIRLINE], and this experience made a lasting positive impression. ANY other airline would have asked me to contact my tour operator, or make me fill a form for standardized legal compensation, doing the bare minimum. Thank you, thank you, thank you 🙌 I will definitely travel with you in the future, and spread the word within my circles."

[Tier 1, FSC]

"My recent experience with [AIRLINE] was extremely disappointing. The employees were unprofessional, lazy, and completely uninterested in helping passengers. Their attitude was unacceptable, and many of them acted as if they were working while doing nothing. This kind of service is far below the minimum standard. After this experience, I will never fly with [AIRLINE] again. I hope the company takes serious steps to improve their staff training and professionalism."

[Tier 4, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.2%0.20.5%
2GBBGlobal AviationT 4FSCME&A1.5%2.99.1%
3LNKSouth African AirlinkT 2LCCME&A2.0%26.713.9%
4SAASouth African AirwaysT 4FSCME&A2.1%3.29.1%
5MAUAir MauritiusT 4FSCME&A2.3%3.419.8%
6ETDEtihad AirwaysT 2FSCME&A2.4%51.216.7%
7FADFlyadealT 3LCCME&A2.6%27.520.3%
8IRMMahan AirT 4FSCME&A2.7%7.88.5%
9ETHEthiopian AirlinesT 2FSCME&A3.1%72.728.5%
10ADYAir ArabiaT 4FSCME&A3.1%9.918.5%
11UAEEmiratesT 1FSCME&A3.8%178.224.9%
12SVASaudiaT 1FSCME&A3.9%139.217.1%
13SKKASKY AirlinesT 4FSCME&A4.1%8.013.7%
14QTRQatar AirwaysT 1FSCME&A4.3%210.523.1%
15KNEFlynasT 2LCCME&A4.3%61.828.9%
16GFAGulf AirT 4FSCME&A4.5%24.217.6%
17RJARoyal JordanianT 3FSCME&A4.7%23.213.0%
18AHYAzerbaijan AirlinesT 4FSCME&A4.8%17.918.2%
19OMAOman AirT 3FSCME&A4.9%28.322.3%
20IAWIraqi AirwaysT 4FSCME&A5.5%16.025.0%
21RAMRoyal Air MarocT 3FSCME&A5.7%72.334.4%
22KEMCemAirT 4LCCME&A5.9%3.017.8%
23KACKuwait AirwaysT 3FSCME&A6.0%33.823.0%
24ELYEl AlT 3FSCME&A6.4%33.528.9%
25FDBFlyDubaiT 2LCCME&A6.6%114.233.2%
26RWDRwandAirT 4FSCME&A7.4%11.223.4%
27VREAir Cote D'IvoireT 4FSCME&A8.0%5.229.9%
28IRAIranAIRT 4FSCME&A9.7%12.116.8%
29MSCAir CairoT 3LCCME&A9.8%41.630.9%
30BBGBluebird AirwaysT 4LCCME&A11.1%4.523.6%
31ABYAir ArabiaT 2LCCME&A11.2%123.845.0%
32OMSSalamAirT 4FSCME&A11.2%47.236.7%
33UZBUzbekistan AirwaysT 3FSCME&A11.9%61.235.2%
34MSREgyptairT 2LCCME&A12.6%171.143.2%
35DAHAir AlgerieT 3FSCME&A12.9%144.336.4%
36DTATAAG Angola AirlinesT 4FSCME&A13.3%25.323.1%
37JZRJazeera AirwaysT 3LCCME&A13.6%68.838.7%
38KZRAir AstanaT 3FSCME&A14.3%59.943.6%
39KQAKenya AirwaysT 3FSCME&A18.1%91.332.0%
40UBGUS-Bangla AirlinesT 4LCCME&A26.3%70.951.6%
41TARTunis AirT 4LCCME&A32.2%63.757.4%
Region

Latin America

January 2026 in the LATAM region was marked by recurring disruption headlines across key markets including Brazil, Mexico, Colombia and Peru, driven by adverse weather, air traffic control constraints, and fragile airline operating conditions. Several country-specific events caused significant knock-on effects at major hubs such as São Paulo, Bogotá and Mexico City. While overall flight volumes declined by just 4% compared with December 2025, total disruptions fell sharply by around 60%, pointing to materially improved operational stability despite persistent regional challenges.

15 Airlines | 9 LCC | 6 FSC

17.6%
Average Total Disruption Percentage
5.2%
% Global Disruption
6.1%
Average ImPax Percentage
1.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We had 3 flights with [AIRLINE] and they were all excellent. Unlike European airlines they board at the time stated on the boarding pass and leave at the stated flight time. The flight is fairly standard but Premium Economy was very comfortable and permitted access to the best airport lounge we have been in (at CITY) with a great choice of food and drink, outstanding bar service and not crowded."

[Tier 1, FSC]

"Horrible airline staff that do the check-ins, have no experience. If you don't speak Portuguese, there is no one that speaks English nor any other language. We missed our flight due to negligence on the counter where I was boarding. They didn't care, they changed my flight and put me on stand by. I had paid a premium with seating and additional baggage. They didn't care, god know where my checking bags are, they sent some on the actual flight, cant find them and they have no idea where the other bag is…Horrible, i wasn't the only one and it's not because of the time of the year, its all that they don't know how to comunícate if they are an airline providing flight for any one that is not Brazilian they should be able to communicate properly. I'm definitely not flying [AIRLINE] anymore.."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa AirlinesT 2FSCLATAM1.4%35.79.1%
2SKUSky AirlinesT 3LCCLATAM2.0%14.37.4%
3GLOGol Transportes AereosT 1LCCLATAM3.0%102.113.6%
4TAMLATAM BrasilT 1FSCLATAM3.8%168.418.8%
5LANLATAMT 1FSCLATAM3.9%135.714.0%
6AZUAzul Brazilian AirlinesT 1FSCLATAM4.1%107.715.6%
7AVAAviancaT 1LCCLATAM4.3%189.813.9%
8VOIVolarisT 1LCCLATAM4.3%109.816.4%
9JATJetSMARTT 3LCCLATAM5.4%71.715.7%
10VIVVivaAerobusT 2LCCLATAM5.8%131.918.5%
11DWIArajet SAT 4LCCLATAM7.2%30.316.8%
12ARGAerolineas ArgentinasT 2FSCLATAM7.3%99.622.7%
13BOVBoa BolivianaT 3FSCLATAM7.6%11.327.3%
14ACNAzul ConectaT 4LCCLATAM14.5%20.925.2%
15FBZFlybondiT 4LCCLATAM16.3%97.228.8%
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