New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

June 2026
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

June 2026

Let's dig into the data!


Quick Insights | June 2026

[Graph: June 2025 - June 2026]

Latam Disruption intensified across the region, with disrupted flights rising by more than 20%, while cancellations surged 45%, affecting an additional 100,000 passengers compared with May 2026.

Europe As the summer season got underway, a combination of adverse weather, ATC strikes and geopolitical uncertainty pushed disruption across almost every delay category to nearly double May's levels, leaving more than five million passengers eligible for EU261 compensation.

APAC Flight volumes fell by 3% - a typical seasonal adjustment ahead of the July and August travel peak. Despite the lighter schedule, major delays (5+ hours) rose by more than 40%, disrupting an additional 70,000 passengers compared with May.

North America Despite operating one in every five flights globally, the four largest carriers also accounted for just one in every five disrupted flights, suggesting they experienced disruption at the market average. That said, the nature of the disruption were more impactful on the passenger experience.

ME&A While every delay metric increased month on month, cancellations decreased across the region by more than 30% impacting 35,000 fewer passengers compared to May 2026.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | June 2026

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1IGOIndiGoLCCAPAC2.3%1.3%8
2DALDeltaFSCNorth America9.1%3.7%2
3CCAAir ChinaFSCAPAC9.7%1.3%10
4CESChina EasternLCCAPAC9.8%2.2%6
5RYRRyanairLCCEurope10.3%4.6%5
6EZYeasyJetLCCEurope10.4%2.7%9
7SWASouthwestLCCNorth America11.2%6.3%3
8UALUnitedFSCNorth America11.2%4.2%4
9CSNChina Southern AirlinesFSCAPAC11.2%2.0%7
10AALAmerican AirlinesFSCNorth America14.3%6.9%1

Global Disruptions Overview

This month’s report analyses the disruption data of 246 airlines totalling 715,872 disrupted flights, across 2,742,051 planned flights, globally.

June marked a challenging start to the peak summer travel season as geopolitical tensions, adverse weather, ATC disruption and constrained airspace combined to drive operational pressure across every major region. While flight volumes remained resilient, disruption intensified as airlines entered their busiest period with limited operational slack. Tier 1 carriers bore the brunt of this pressure, accounting for 60% of global flight volumes but nearly 80% of all disrupted flights. As a result, almost 24 million passengers experienced major delays or cancellations during the month, highlighting how disruption continues to concentrate around the world's largest and most interconnected airline networks.

246 Airlines | 128 LCC | 118 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
715,872 50.2% LCC | 49.8% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
24% 24.2% LCC | 23.9% FSC
Average Total Disruption Percentage
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.2% 7.6% LCC | 6.7% FSC
Average ImPax Percentage
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
33.4m
Estimated Disrupted Pax per ImPax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebird4LCCEurope0.0%0.06.3%
2CQNChongqing Airlines3FSCAPAC0.5%0.16.0%
3KALKorean Air1FSCAPAC1.2%26.411.4%
4ABLAir Busan3LCCAPAC1.3%7.38.1%
5MEAMiddle East Airlines2FSCME&A1.3%3.015.4%
6JJAJeju Air3LCCAPAC1.3%12.610.6%
7TLMThai Lion Air3LCCAPAC1.4%8.26.5%
8BRXBraathens Regional Airways4FSCEurope1.4%2.59.3%
9JNAJin Air3LCCAPAC1.5%12.417.6%
10GFAGulf Air3FSCME&A1.6%0.010.7%
11WIFWideroe's Flyveselskap A/s3FSCEurope1.6%6.812.2%
12APJPeach Airlines4LCCAPAC1.6%14.012.2%
13CTVCitilink Indonesia3LCCAPAC1.7%16.611.0%
14IBSIberia Express4LCCEurope1.8%9.515.3%
15KNEFlynas2LCCME&A1.9%19.412.1%
16TGWScoot2LCCAPAC1.9%25.018.1%
17TKJAjet2LCCEurope1.9%17.913.2%
18MASMalaysia Airlines2FSCAPAC1.9%27.917.6%
19ESREastar Jet4LCCAPAC2.0%10.317.0%
20AARAsiana2FSCAPAC2.0%27.421.0%
21FDAFuji Dream4LCCAPAC2.0%3.58.5%
22SAASouth African Airways4FSCME&A2.0%4.79.7%
23LNKAirlink2LCCME&A2.1%8.518.8%
24SVASaudia1FSCME&A2.1%53.98.8%
25FADFlyadeal3LCCME&A2.1%16.66.7%
26KZRAir Astana3FSCAPAC2.2%11.521.9%
27CMPCopa Airlines2FSCLATAM2.2%54.310.1%
28IGOIndiGo1LCCAPAC2.3%198.314.4%
29TWBT'way Air2FSCAPAC2.4%19.410.5%
30MAUAir Mauritius4FSCME&A2.4%3.614.1%
31THYTurkish Airlines1FSCEurope2.5%222.415.1%
32SJXStarLux4FSCAPAC2.5%13.521.1%
33BWACaribbean Airlines4FSCNorth America2.6%5.512.9%
34AYNFlyArystan3LCCAPAC2.6%11.223.2%
35SIASingapore Airlines1FSCAPAC2.7%71.615.9%
36SXSSun Express3LCCEurope2.7%42.922.4%
37AUAAustrian Airlines2FSCEurope2.7%41.417.8%
38GIAGaruda Indonesia2FSCAPAC2.8%27.816.3%
39AMXAeroMéxico2FSCNorth America2.9%70.412.7%
40AXMAirAsia1LCCAPAC2.9%132.117.5%
41SHUAurora Airlines4FSCAPAC3.0%2.59.9%
42THAThai Airways2LCCAPAC3.0%43.524.4%
43KMMKam Air4FSCME&A3.0%7.920.7%
44RAMRoyal Air Maroc3FSCME&A3.0%32.423.4%
45PGTPegasus Airlines1LCCEurope3.1%114.417.8%
46AEZAeroitalia4LCCEurope3.1%28.611.8%
47NOZNorwegian Air Shuttle2FSCEurope3.1%37.419.9%
48CEBCebu Pacific2LCCAPAC3.1%74.220.4%
49LVLLEVEL4LCCEurope3.2%2.214.8%
50SKUSKY Airlines3LCCLATAM3.2%21.39.1%
51VCVConviasa4FSCLATAM3.3%1.226.0%
52OMSSalamAir4FSCME&A3.3%8.727.7%
53ETDEtihad Airways2FSCME&A3.4%64.224.0%
54ALKSriLankan Airlines3FSCAPAC3.5%10.225.3%
55FDBFlyDubai2LCCME&A3.5%34.013.0%
56UAEEmirates1FSCME&A3.5%126.017.4%
57AVAAvianca1LCCLATAM3.6%111.313.5%
58HALHawaiian Airlines1FSCNorth America3.6%42.518.8%
59VOZVirgin Australia2FSCAPAC3.6%62.021.2%
60ICEIcelandair3FSCEurope3.6%18.318.3%
61RJARoyal Jordanian3FSCME&A3.7%17.712.7%
62RPBWingo4FSCLATAM3.8%14.712.4%
63ARGAerolineas Argentinas2FSCLATAM3.8%34.717.3%
64WJAWestJet2LCCNorth America3.8%91.714.5%
65HOPHOP!2LCCEurope3.8%16.021.6%
66SASSAS2FSCEurope3.9%117.716.7%
67GLOGol Transportes Aereos1LCCLATAM4.0%122.121.2%
68JATJetSMART3LCCLATAM4.0%47.417.1%
69UBGUS-Bangla Airlines4LCCAPAC4.0%8.732.1%
70FINFinnair2FSCEurope4.0%69.827.8%
71LOTLOT Polish Airlines2FSCEurope4.1%53.132.5%
72VLGVueling Airlines2LCCEurope4.1%143.019.2%
73QFAQantas1FSCAPAC4.2%177.818.1%
74LANLATAM1FSCLATAM4.3%305.520.1%
75SFJStarFlyer3FSCAPAC4.3%11.216.6%
76CGNAir Changan3LCCAPAC4.3%15.114.7%
77AICAir India2FSCAPAC4.3%214.517.2%
78MDAMandarin Airlines4FSCAPAC4.4%10.239.6%
79QDAQingdao Airlines3LCCAPAC4.4%24.312.5%
80BKPBangkok Airways4FSCAPAC4.4%13.617.8%
81ETREnter Air3LCCEurope4.4%1.87.3%
82EVAEVA Airways2LCCAPAC4.5%67.726.6%
83ABYAir Arabia2LCCME&A4.5%62.321.0%
84DQAMaldivian Airlines4FSCAPAC4.5%3.120.0%
85QTRQatar Airways1FSCME&A4.5%192.919.9%
86HVNVietnam Airlines2LCCAPAC4.5%109.924.2%
87GAPPAL Express3LCCAPAC4.6%28.314.2%
88KNAKunming Airlines4LCCAPAC4.6%37.513.9%
89JALJapan Airlines1FSCAPAC4.6%78.121.2%
90NSZNorwegian Air Sweden3LCCEurope4.7%68.322.4%
91CCMAir Corsica3FSCEurope4.7%11.642.5%
92TAPTAP Air Portugal2LCCEurope4.7%80.934.0%
93SKKASKY Airlines4FSCME&A4.8%8.029.4%
94AHYAzerbaijan Airlines3FSCME&A4.8%17.822.1%
95FJIFiji Airways4LCCAPAC4.8%9.226.2%
96CBJCapital Airlines1LCCAPAC4.8%54.518.3%
97PALPhilippine Airlines2FSCAPAC4.8%27.916.4%
98ITYITA Airways2FSCEurope4.8%86.232.2%
99RYSBuzz2LCCEurope4.9%125.321.2%
100EINAer Lingus2FSCEurope4.9%62.522.5%
101OMAOman Air3FSCME&A5.0%24.215.9%
102LAOLao Airlines4FSCAPAC5.0%4.427.3%
103VOIVolaris1LCCLATAM5.0%131.218.7%
104UEAChengdu Airlines2LCCAPAC5.1%54.512.7%
105IBEIberia1FSCEurope5.1%90.720.9%
106DLHLufthansa1FSCEurope5.1%310.627.5%
107HKEHong Kong Express Airways3FSCAPAC5.1%29.120.7%
108AKJAkasa Air3LCCAPAC5.1%44.215.7%
109UTYAlliance Airlines Australia2LCCAPAC5.2%7.717.2%
110QXEHorizon Air4LCCNorth America5.3%30.820.9%
111MSCAir Cairo3LCCME&A5.4%23.126.5%
112OCNDiscover Airlines4FSCEurope5.4%23.431.0%
113RWDRwandAir4FSCME&A5.4%5.415.5%
114SBIS7 Airlines2FSCEurope5.5%46.019.3%
115ASAAlaska Airlines1FSCNorth America5.5%171.020.6%
116AKXANA Wings2FSCAPAC5.7%62.221.7%
117ANAAll Nippon1FSCAPAC5.7%145.825.1%
118RLHRuili Airlines3LCCAPAC5.7%31.017.0%
119CFGCondor Flugdienst2FSCEurope5.7%87.735.0%
120ROTTAROM4FSCEurope5.7%7.930.7%
121ANZAir New Zealand1FSCAPAC5.7%86.916.4%
122VOEVolotea2LCCEurope5.8%63.027.3%
123FZAFuzhou Airlines4LCCAPAC5.8%15.022.0%
124WZZWizz Air1LCCEurope5.8%422.622.9%
125AEAAir Europa3FSCEurope5.8%82.132.3%
126JZRJazeera Airways3LCCME&A5.9%17.719.3%
127CRKHong Kong Airlines4FSCAPAC5.9%20.625.5%
128CBGGX Airlines3LCCEurope6.0%23.316.1%
129HBHHebei Airlines4LCCAPAC6.0%28.814.6%
130MXYBreeze Airways3LCCNorth America6.0%43.218.8%
131BTIairBaltic3FSCEurope6.0%67.730.3%
132ETHEthiopian Airlines2FSCME&A6.1%144.829.9%
133VIVVivaAerobus2LCCLATAM6.1%149.419.5%
134CUHUrumqi Air4LCCAPAC6.1%18.817.5%
135LOGLoganair4FSCEurope6.1%7.126.8%
136SNJSolaseed Air3FSCAPAC6.1%22.621.6%
137SKYSkymark3LCCAPAC6.1%44.428.8%
138JSTJetstar Airways2LCCAPAC6.2%154.324.8%
139BBCBiman Bangladesh4FSCAPAC6.2%22.323.8%
140ASLAir Serbia3FSCEurope6.2%24.231.9%
141SWRSwiss2FSCEurope6.2%82.032.1%
142TBATibet Airlines3LCCAPAC6.2%44.919.3%
143POEPorter3LCCNorth America6.3%48.123.8%
144VXPAvelo4LCCNorth America6.3%11.417.0%
145CJXJiangxi4LCCAPAC6.4%18.613.8%
146RLBSunan Ruili Airlines3LCCAPAC6.4%4.49.4%
147EWGEurowings2LCCEurope6.5%141.532.2%
148BCYCityjet4LCCEurope6.5%16.017.2%
149TSCAir Transat3LCCNorth America6.5%29.831.5%
150KLMKLM1FSCEurope6.5%478.525.1%
151CHBChina West Air4LCCAPAC6.5%84.516.9%
152CSHShanghai Airlines1FSCAPAC6.5%84.922.0%
153CDCZhejiang Loong2LCCAPAC6.6%84.017.9%
154SJVSuper Air Jet3LCCAPAC6.7%67.825.1%
155AMUAir Macau4LCCAPAC6.8%19.129.4%
156AZUAzul Brazilian Airlines1FSCLATAM6.9%177.419.5%
157LKELucky Air3LCCAPAC6.9%46.118.2%
158AEEAegean Airlines2FSCEurope6.9%99.045.3%
159GCRTianjin Airlines2FSCAPAC7.0%78.215.8%
160MSREgyptair2LCCME&A7.0%70.231.1%
161WONWings Air4LCCAPAC7.1%25.323.2%
162SEHSky Express3LCCEurope7.2%39.749.5%
163DWIArajet SA4LCCLATAM7.2%34.117.6%
164FLEFlair Airlines4LCCNorth America7.2%26.718.3%
165TVFTransavia France2LCCEurope7.4%226.432.6%
166ADOAir Do4LCCAPAC7.5%22.635.1%
167CSCSichuan Airlines1LCCAPAC7.5%214.821.7%
168CTNCroatia Airlines4FSCEurope7.7%15.739.0%
169CALChina Airlines2FSCAPAC7.8%93.528.8%
170LGLLuxair4LCCEurope7.8%20.335.8%
171CAICorendon Airlines4FSCEurope7.9%17.026.4%
172VIRVirgin Atlantic3FSCEurope8.0%40.419.8%
173SCXSun Country3LCCNorth America8.0%35.325.0%
174UZBUzbekistan Airways3FSCAPAC8.2%33.629.1%
175RXARegional Express Airlines4FSCAPAC8.3%9.733.3%
176TOMTUI Airways2LCCEurope8.5%206.934.9%
177BELBrussels Airlines2FSCEurope8.6%91.733.4%
178TVSSmartwings4LCCEurope8.6%66.732.4%
179AFRAir France1FSCEurope8.7%341.531.3%
180CGZColorful Guizhou4LCCAPAC8.7%23.322.6%
181TTWTigerair Taiwan4FSCAPAC8.7%24.535.9%
182OAWHelvetic Airways4LCCEurope8.7%26.436.5%
183SHAShanghai Airlines2FSCAPAC9.0%17.118.3%
184DALDelta1FSCNorth America9.1%1758.120.8%
185EAIEmerald Airlines4LCCEurope9.1%14.237.4%
186TVJThai Vietjet Air2LCCAPAC9.1%42.131.2%
187BAWBritish Airways1FSCEurope9.2%430.631.0%
188CPACathay Pacific1FSCAPAC9.3%265.228.8%
189CUAChina United Airlines2LCCAPAC9.4%88.124.7%
190OKAOkay AIR3LCCAPAC9.5%37.620.7%
191MBUMarabu Airlines4LCCEurope9.6%14.041.5%
192NBTNorse Atlantic Airways4LCCEurope9.6%10.338.3%
193CCAAir China1FSCAPAC9.7%731.219.2%
194ACAAir Canada1FSCNorth America9.7%389.328.2%
195CESChina Eastern1LCCAPAC9.8%971.823.5%
196VJCVietJet Air1LCCAPAC9.9%262.651.3%
197LNILion Air2LCCAPAC9.9%201.323.1%
198IRMMahan Air3FSCME&A10.1%9.323.8%
199RYRRyanair1LCCEurope10.3%1856.432.7%
200JTAJapan Trans Air3LCCAPAC10.3%32.132.1%
201DKHJuneyao Airlines2LCCAPAC10.3%170.421.6%
202CXAXiamenAir1LCCAPAC10.4%314.626.7%
203CQHSpring Airlines2LCCAPAC10.4%296.321.0%
204EZYeasyJet1LCCEurope10.4%939.834.4%
205KQAKenya Airways3FSCME&A10.7%32.325.7%
206VTAAir Tahiti4FSCAPAC10.7%24.532.4%
207BTKBatik Air2FSCAPAC10.9%114.124.2%
208SWASouthwest1LCCNorth America11.2%1927.436.3%
209UALUnited1FSCNorth America11.2%1998.325.8%
210CSNChina Southern Airlines1FSCAPAC11.2%1114.021.5%
211CDGShandong Airlines1LCCAPAC11.3%246.022.8%
212TGZGeorgian Air4LCCEurope11.3%6.341.5%
213JBUJetBlue1LCCNorth America11.4%393.524.3%
214EXSJet2.com2LCCEurope11.5%276.540.3%
215CCDDalian Airlines3FSCAPAC11.8%23.122.6%
216CHHHainan Airlines1FSCAPAC12.4%432.624.5%
217SDMRossiya Airlines2LCCEurope12.4%162.225.4%
218HXAChina Express Airlines2LCCAPAC12.6%159.130.3%
219FFTFrontier2LCCNorth America12.9%161.229.5%
220JYH9 Air3LCCAPAC13.2%92.426.4%
221KACKuwait Airways3FSCME&A13.5%68.525.2%
222AAYAllegiant Air2LCCNorth America13.7%257.531.7%
223AFLAeroflot1FSCEurope13.8%386.333.9%
224VSVSCAT Airlines3LCCAPAC13.8%51.749.8%
225AALAmerican Airlines1FSCNorth America14.3%3899.128.5%
226DTATAAG Angola Airlines4FSCME&A14.5%26.630.9%
227BAVBamboo Airways4FSCAPAC14.9%17.141.3%
228YZRSuparna4FSCAPAC15.0%46.829.5%
229ELYEl Al3FSCME&A15.4%132.746.1%
230JZAJazz2LCCNorth America15.6%117.435.3%
231JACJapan Air Commuter4LCCAPAC16.3%12.634.0%
232BRUBelavia Airlines4LCCEurope17.0%40.136.0%
233PIAPakistan International Airlines3FSCAPAC17.1%61.436.5%
234IRAIran AIR4FSCME&A17.7%7.129.3%
235DAHAir Algérie3FSCME&A17.8%119.146.5%
236EPADonghai Airlines4LCCAPAC18.5%83.736.9%
237STWSouthwind4LCCEurope19.1%47.836.6%
238FBZFlybondi4LCCLATAM19.2%44.523.6%
239CSZShenzhen Airlines1LCCAPAC19.3%513.933.6%
240PVLPAL Airlines4FSCNorth America19.6%19.535.2%
241TARTunisair3LCCME&A22.7%51.554.0%
242NWSNordwind4FSCEurope27.1%64.441.5%
243MXDBatik Air Malaysia3LCCAPAC29.2%214.055.4%
244BOVBoa Boliviana3FSCLATAM29.6%98.446.1%
245BBGBluebird Airways4LCCEurope36.5%46.750.5%
246SEJSpiceJet2LCCAPAC42.0%118.261.9%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

June is typically a plateau month as airlines fine-tune schedules ahead of the July and August travel peak. This year, however, that seasonal slowdown was more pronounced as carriers exercised greater capacity discipline amid elevated fuel costs, geopolitical uncertainty and operational pressure - not weakening demand. Flight volumes remained 12% below June 2025, underlining that recovery is still underway. At the same time, Typhoon Jangmi disrupted thousands of flights across Northeast Asia, exposing the limited operational resilience of the region's highly interconnected hub networks and driving disruption higher despite fewer flights operating.

108 Airlines | 63 LCC | 45 FSC

22.7%
Average Total Disruption Percentage
28%
% Global Disruption
7.1%
Average ImPax Percentage
10.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Would love to appreciate [Agent] from [Airline] for her perfect blend of professionalism, kindness, and confidence. You represent hospitality at its finest Exceptional service with elegance and care-truly the perfect example of hospitality in the skies.THANK YOU"

[Tier 1, LCC]

"Cancelled my flights, then the automated chat bot couldn't do a simple rebooking and bugged out. Finally got the option to connect to a human which I had to wait 40 mins for only for the human chat to bug out half way through. Rubbish Customer Experience."

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqing Airlines3FSCAPAC0.5%0.16.0%
2KALKorean Air1FSCAPAC1.2%26.411.4%
3ABLAir Busan3LCCAPAC1.3%7.38.1%
4JJAJeju Air3LCCAPAC1.3%12.610.6%
5TLMThai Lion Air3LCCAPAC1.4%8.26.5%
6JNAJin Air3LCCAPAC1.5%12.417.6%
7APJPeach Airlines4LCCAPAC1.6%14.012.2%
8CTVCitilink Indonesia3LCCAPAC1.7%16.611.0%
9TGWScoot2LCCAPAC1.9%25.018.1%
10MASMalaysia Airlines2FSCAPAC1.9%27.917.6%
11ESREastar Jet4LCCAPAC2.0%10.317.0%
12AARAsiana2FSCAPAC2.0%27.421.0%
13FDAFuji Dream4LCCAPAC2.0%3.58.5%
14KZRAir Astana3FSCAPAC2.2%11.521.9%
15IGOIndiGo1LCCAPAC2.3%198.314.4%
16TWBT'way Air2FSCAPAC2.4%19.410.5%
17SJXStarLux4FSCAPAC2.5%13.521.1%
18AYNFlyArystan3LCCAPAC2.6%11.223.2%
19SIASingapore Airlines1FSCAPAC2.7%71.615.9%
20GIAGaruda Indonesia2FSCAPAC2.8%27.816.3%
21AXMAirAsia1LCCAPAC2.9%132.117.5%
22SHUAurora Airlines4FSCAPAC3.0%2.59.9%
23THAThai Airways2LCCAPAC3.0%43.524.4%
24CEBCebu Pacific2LCCAPAC3.1%74.220.4%
25ALKSriLankan Airlines3FSCAPAC3.5%10.225.3%
26VOZVirgin Australia2FSCAPAC3.6%62.021.2%
27UBGUS-Bangla Airlines4LCCAPAC4.0%8.732.1%
28QFAQantas1FSCAPAC4.2%177.818.1%
29SFJStarFlyer3FSCAPAC4.3%11.216.6%
30CGNAir Changan3LCCAPAC4.3%15.114.7%
31AICAir India2FSCAPAC4.3%214.517.2%
32MDAMandarin Airlines4FSCAPAC4.4%10.239.6%
33QDAQingdao Airlines3LCCAPAC4.4%24.312.5%
34BKPBangkok Airways4FSCAPAC4.4%13.617.8%
35EVAEVA Airways2LCCAPAC4.5%67.726.6%
36DQAMaldivian Airlines4FSCAPAC4.5%3.120.0%
37HVNVietnam Airlines2LCCAPAC4.5%109.924.2%
38GAPPAL Express3LCCAPAC4.6%28.314.2%
39KNAKunming Airlines4LCCAPAC4.6%37.513.9%
40JALJapan Airlines1FSCAPAC4.6%78.121.2%
41FJIFiji Airways4LCCAPAC4.8%9.226.2%
42CBJCapital Airlines1LCCAPAC4.8%54.518.3%
43PALPhilippine Airlines2FSCAPAC4.8%27.916.4%
44LAOLao Airlines4FSCAPAC5.0%4.427.3%
45UEAChengdu Airlines2LCCAPAC5.1%54.512.7%
46HKEHong Kong Express Airways3FSCAPAC5.1%29.120.7%
47AKJAkasa Air3LCCAPAC5.1%44.215.7%
48UTYAlliance Airlines Australia2LCCAPAC5.2%7.717.2%
49AKXANA Wings2FSCAPAC5.7%62.221.7%
50ANAAll Nippon1FSCAPAC5.7%145.825.1%
51RLHRuili Airlines3LCCAPAC5.7%31.017.0%
52ANZAir New Zealand1FSCAPAC5.7%86.916.4%
53FZAFuzhou Airlines4LCCAPAC5.8%15.022.0%
54CRKHong Kong Airlines4FSCAPAC5.9%20.625.5%
55HBHHebei Airlines4LCCAPAC6.0%28.814.6%
56CUHUrumqi Air4LCCAPAC6.1%18.817.5%
57SNJSolaseed Air3FSCAPAC6.1%22.621.6%
58SKYSkymark3LCCAPAC6.1%44.428.8%
59JSTJetstar Airways2LCCAPAC6.2%154.324.8%
60BBCBiman Bangladesh4FSCAPAC6.2%22.323.8%
61TBATibet Airlines3LCCAPAC6.2%44.919.3%
62CJXJiangxi4LCCAPAC6.4%18.613.8%
63RLBSunan Ruili Airlines3LCCAPAC6.4%4.49.4%
64CHBChina West Air4LCCAPAC6.5%84.516.9%
65CSHShanghai Airlines1FSCAPAC6.5%84.922.0%
66CDCZhejiang Loong2LCCAPAC6.6%84.017.9%
67SJVSuper Air Jet3LCCAPAC6.7%67.825.1%
68AMUAir Macau4LCCAPAC6.8%19.129.4%
69LKELucky Air3LCCAPAC6.9%46.118.2%
70GCRTianjin Airlines2FSCAPAC7.0%78.215.8%
71WONWings Air4LCCAPAC7.1%25.323.2%
72ADOAir Do4LCCAPAC7.5%22.635.1%
73CSCSichuan Airlines1LCCAPAC7.5%214.821.7%
74CALChina Airlines2FSCAPAC7.8%93.528.8%
75UZBUzbekistan Airways3FSCAPAC8.2%33.629.1%
76RXARegional Express Airlines4FSCAPAC8.3%9.733.3%
77CGZColorful Guizhou4LCCAPAC8.7%23.322.6%
78TTWTigerair Taiwan4FSCAPAC8.7%24.535.9%
79SHAShanghai Airlines2FSCAPAC9.0%17.118.3%
80TVJThai Vietjet Air2LCCAPAC9.1%42.131.2%
81CPACathay Pacific1FSCAPAC9.3%265.228.8%
82CUAChina United Airlines2LCCAPAC9.4%88.124.7%
83OKAOkay AIR3LCCAPAC9.5%37.620.7%
84CCAAir China1FSCAPAC9.7%731.219.2%
85CESChina Eastern1LCCAPAC9.8%971.823.5%
86VJCVietJet Air1LCCAPAC9.9%262.651.3%
87LNILion Air2LCCAPAC9.9%201.323.1%
88JTAJapan Trans Air3LCCAPAC10.3%32.132.1%
89DKHJuneyao Airlines2LCCAPAC10.3%170.421.6%
90CXAXiamenAir1LCCAPAC10.4%314.626.7%
91CQHSpring Airlines2LCCAPAC10.4%296.321.0%
92VTAAir Tahiti4FSCAPAC10.7%24.532.4%
93BTKBatik Air2FSCAPAC10.9%114.124.2%
94CSNChina Southern Airlines1FSCAPAC11.2%1114.021.5%
95CDGShandong Airlines1LCCAPAC11.3%246.022.8%
96CCDDalian Airlines3FSCAPAC11.8%23.122.6%
97CHHHainan Airlines1FSCAPAC12.4%432.624.5%
98HXAChina Express Airlines2LCCAPAC12.6%159.130.3%
99JYH9 Air3LCCAPAC13.2%92.426.4%
100VSVSCAT Airlines3LCCAPAC13.8%51.749.8%
101BAVBamboo Airways4FSCAPAC14.9%17.141.3%
102YZRSuparna4FSCAPAC15.0%46.829.5%
103JACJapan Air Commuter4LCCAPAC16.3%12.634.0%
104PIAPakistan International Airlines3FSCAPAC17.1%61.436.5%
105EPADonghai Airlines4LCCAPAC18.5%83.736.9%
106CSZShenzhen Airlines1LCCAPAC19.3%513.933.6%
107MXDBatik Air Malaysia3LCCAPAC29.2%214.055.4%
108SEJSpiceJet2LCCAPAC42.0%118.261.9%
Region

Europe

Flight volumes increased by almost 5% in June as Europe entered the peak summer travel season, but operational performance deteriorated sharply. A combination of severe thunderstorms, record-breaking heat, constrained ATC capacity and industrial action placed Europe's busiest airspace under sustained pressure. Major hub airports, including Heathrow, Paris CDG, Amsterdam Schiphol and Frankfurt, became focal points for network-wide disruption as delays quickly propagated across the continent. The number of passengers experiencing major delays and cancellations nearly doubled compared with May, affecting almost 4 million more travellers and highlighting the fragile resilience of Europe's highly interconnected aviation network.

68 Airlines | 35 LCC | 33 FSC

27.8%
Average Total Disruption Percentage
28.5%
% Global Disruption
7.2%
Average ImPax Percentage
8.8m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"No complaints with my recent [Airline] flight. No issues with boarding, baggage etc. Became unwell mid flight and was looked after excellently by the cabin crew and particularly by a slightly older male member of the crew. Couldn't fault the experience."

[Tier 1, LCC]

"Awful, unlike any other travel experience I have had. Huge cue at baggage check in. Waited for over 1.5 hours to check bag in, staff informed me they could not check it in when my turn came. Issued a boarding pass. I ran to gate and told it had closed. I appealed to staff at gate and they told me they did not care. EUR500 down the toilet. [Airline] deserves the same as the money spent on ticket. Never again.."

[Tier 2, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebird4LCCEurope0.0%0.06.3%
2BRXBraathens Regional Airways4FSCEurope1.4%2.59.3%
3WIFWideroe's Flyveselskap A/s3FSCEurope1.6%6.812.2%
4IBSIberia Express4LCCEurope1.8%9.515.3%
5TKJAjet2LCCEurope1.9%17.913.2%
6THYTurkish Airlines1FSCEurope2.5%222.415.1%
7SXSSun Express3LCCEurope2.7%42.922.4%
8AUAAustrian Airlines2FSCEurope2.7%41.417.8%
9PGTPegasus Airlines1LCCEurope3.1%114.417.8%
10AEZAeroitalia4LCCEurope3.1%28.611.8%
11NOZNorwegian Air Shuttle2FSCEurope3.1%37.419.9%
12LVLLEVEL4LCCEurope3.2%2.214.8%
13ICEIcelandair3FSCEurope3.6%18.318.3%
14HOPHOP!2LCCEurope3.8%16.021.6%
15SASSAS2FSCEurope3.9%117.716.7%
16FINFinnair2FSCEurope4.0%69.827.8%
17LOTLOT Polish Airlines2FSCEurope4.1%53.132.5%
18VLGVueling Airlines2LCCEurope4.1%143.019.2%
19ETREnter Air3LCCEurope4.4%1.87.3%
20NSZNorwegian Air Sweden3LCCEurope4.7%68.322.4%
21CCMAir Corsica3FSCEurope4.7%11.642.5%
22TAPTAP Air Portugal2LCCEurope4.7%80.934.0%
23ITYITA Airways2FSCEurope4.8%86.232.2%
24RYSBuzz2LCCEurope4.9%125.321.2%
25EINAer Lingus2FSCEurope4.9%62.522.5%
26IBEIberia1FSCEurope5.1%90.720.9%
27DLHLufthansa1FSCEurope5.1%310.627.5%
28OCNDiscover Airlines4FSCEurope5.4%23.431.0%
29SBIS7 Airlines2FSCEurope5.5%46.019.3%
30CFGCondor Flugdienst2FSCEurope5.7%87.735.0%
31ROTTAROM4FSCEurope5.7%7.930.7%
32VOEVolotea2LCCEurope5.8%63.027.3%
33WZZWizz Air1LCCEurope5.8%422.622.9%
34AEAAir Europa3FSCEurope5.8%82.132.3%
35CBGGX Airlines3LCCEurope6.0%23.316.1%
36BTIairBaltic3FSCEurope6.0%67.730.3%
37LOGLoganair4FSCEurope6.1%7.126.8%
38ASLAir Serbia3FSCEurope6.2%24.231.9%
39SWRSwiss2FSCEurope6.2%82.032.1%
40EWGEurowings2LCCEurope6.5%141.532.2%
41BCYCityjet4LCCEurope6.5%16.017.2%
42KLMKLM1FSCEurope6.5%478.525.1%
43AEEAegean Airlines2FSCEurope6.9%99.045.3%
44SEHSky Express3LCCEurope7.2%39.749.5%
45TVFTransavia France2LCCEurope7.4%226.432.6%
46CTNCroatia Airlines4FSCEurope7.7%15.739.0%
47LGLLuxair4LCCEurope7.8%20.335.8%
48CAICorendon Airlines4FSCEurope7.9%17.026.4%
49VIRVirgin Atlantic3FSCEurope8.0%40.419.8%
50TOMTUI Airways2LCCEurope8.5%206.934.9%
51BELBrussels Airlines2FSCEurope8.6%91.733.4%
52TVSSmartwings4LCCEurope8.6%66.732.4%
53AFRAir France1FSCEurope8.7%341.531.3%
54OAWHelvetic Airways4LCCEurope8.7%26.436.5%
55EAIEmerald Airlines4LCCEurope9.1%14.237.4%
56BAWBritish Airways1FSCEurope9.2%430.631.0%
57MBUMarabu Airlines4LCCEurope9.6%14.041.5%
58NBTNorse Atlantic Airways4LCCEurope9.6%10.338.3%
59RYRRyanair1LCCEurope10.3%1856.432.7%
60EZYeasyJet1LCCEurope10.4%939.834.4%
61TGZGeorgian Air4LCCEurope11.3%6.341.5%
62EXSJet2.com2LCCEurope11.5%276.540.3%
63SDMRossiya Airlines2LCCEurope12.4%162.225.4%
64AFLAeroflot1FSCEurope13.8%386.333.9%
65BRUBelavia Airlines4LCCEurope17.0%40.136.0%
66STWSouthwind4LCCEurope19.1%47.836.6%
67NWSNordwind4FSCEurope27.1%64.441.5%
68BBGBluebird Airways4LCCEurope36.5%46.750.5%
Region

North America

Flight volumes remained broadly stable compared with May as North America entered the peak summer travel season, but the nature of disruption became significantly more severe. Repeated thunderstorms triggered FAA ground stops and flow restrictions across major U.S. hubs, exposing the vulnerability of highly interconnected airline networks. The largest carriers were disproportionately affected, with disruption cascading through their extensive hub operations and driving sharp increases in longer delays and cancellations. As a result, almost 4 million more passengers experienced major delays or cancellations than in May, highlighting how quickly local weather events can escalate into network-wide disruption.

24 Airlines | 16 LCC | 8 FSC

24.1%
Average Total Disruption Percentage
27.7%
% Global Disruption
8.8%
Average ImPax Percentage
11.5m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I had a good experience booking my [Airline] flight. The customer service was helpful, professional, and easy to work with. They answered my questions clearly and helped me with the flight booking process without making it complicated. Overall, I was satisfied with the service and would recommend calling this number if you need assistance with booking a [Airline] flight."

[Tier 1, FSC]

"This was the worst [Airline] experience of my life. Got into [city] at 5:30 am. Suppose to take off 7:40 am. They delayed my flight continually for 12 hours, then finally cancelled it. On my return flight home they delayed my flight again. They have delayed my flights 11 times in one round trip flying experience. Will never book this airline ever again. Terrible company."

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1BWACaribbean Airlines4FSCNorth America2.6%5.512.9%
2AMXAeroMéxico2FSCNorth America2.9%70.412.7%
3HALHawaiian Airlines1FSCNorth America3.6%42.518.8%
4WJAWestJet2LCCNorth America3.8%91.714.5%
5QXEHorizon Air4LCCNorth America5.3%30.820.9%
6ASAAlaska Airlines1FSCNorth America5.5%171.020.6%
7MXYBreeze Airways3LCCNorth America6.0%43.218.8%
8POEPorter3LCCNorth America6.3%48.123.8%
9VXPAvelo4LCCNorth America6.3%11.417.0%
10TSCAir Transat3LCCNorth America6.5%29.831.5%
11FLEFlair Airlines4LCCNorth America7.2%26.718.3%
12SCXSun Country3LCCNorth America8.0%35.325.0%
13DALDelta1FSCNorth America9.1%1758.120.8%
14ACAAir Canada1FSCNorth America9.7%389.328.2%
15SWASouthwest1LCCNorth America11.2%1927.436.3%
16UALUnited1FSCNorth America11.2%1998.325.8%
17JBUJetBlue1LCCNorth America11.4%393.524.3%
18FFTFrontier2LCCNorth America12.9%161.229.5%
19AAYAllegiant Air2LCCNorth America13.7%257.531.7%
20AALAmerican Airlines1FSCNorth America14.3%3899.128.5%
21JZAJazz2LCCNorth America15.6%117.435.3%
22PVLPAL Airlines4FSCNorth America19.6%19.535.2%
Region

Middle East and Africa

Despite recent geopolitical disruption, the Middle East and Africa continued its recovery in June as airlines cautiously restored capacity while maintaining operational resilience. Flight volumes increased month-on-month as Gulf carriers progressively rebuilt schedules, despite ongoing airspace restrictions, longer routings and elevated fuel costs. Unlike many other regions, airlines largely contained the operational impact of this additional flying, demonstrating an ability to mitigate disruption while adapting to a more complex operating environment. Although traffic remained below June 2025 levels, the region showed clear signs of recovery, balancing network growth with disciplined operational execution.

33 Airlines | 9 LCC | 24 FSC

22.7%
Average Total Disruption Percentage
4.9%
% Global Disruption
6.5%
Average ImPax Percentage
1.4m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"Special thanks to [Agent] from the [Airline]. He was exceptionally kind, professional, and attentive throughout the flight. His assistance to me and to other passengers was truly outstanding. He made everyone feel comfortable and well taken care of. I have nothing but praise for his excellent service, positive attitude, and dedication to helping others. You are a great asset to the team!"

[Tier 1, FSC]

"Extremely disappointing experience with [Airline]. The customer service was far below expectations, and several staff members were rude and unhelpful. Instead of assisting passengers, they seemed more interested in charging additional fees whenever possible. There was a clear lack of professionalism, lack of basic customer service skills, empathy, and respect. Traveling can already be stressful, and the attitude of the staff only made the experience worse. I expected much better from an international airline. I would seriously never ever fly with [Airline] again.."

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1MEAMiddle East Airlines2FSCME&A1.3%3.015.4%
2GFAGulf Air3FSCME&A1.6%10.510.7%
3KNEFlynas2LCCME&A1.9%19.412.1%
4SAASouth African Airways4FSCME&A2.0%4.79.7%
5LNKAirlink2LCCME&A2.1%8.518.8%
6SVASaudia1FSCME&A2.1%53.98.8%
7FADFlyadeal3LCCME&A2.1%16.66.7%
8MAUAir Mauritius4FSCME&A2.4%3.614.1%
9KMMKam Air4FSCME&A3.0%7.920.7%
10RAMRoyal Air Maroc3FSCME&A3.0%32.423.4%
11OMSSalamAir4FSCME&A3.3%8.727.7%
12ETDEtihad Airways2FSCME&A3.4%64.224.0%
13FDBFlyDubai2LCCME&A3.5%34.013.0%
14UAEEmirates1FSCME&A3.5%126.017.4%
15RJARoyal Jordanian3FSCME&A3.7%17.712.7%
16ABYAir Arabia2LCCME&A4.5%62.321.0%
17QTRQatar Airways1FSCME&A4.5%192.919.9%
18SKKASKY Airlines4FSCME&A4.8%8.029.4%
19AHYAzerbaijan Airlines3FSCME&A4.8%17.822.1%
20OMAOman Air3FSCME&A5.0%24.215.9%
21MSCAir Cairo3LCCME&A5.4%23.126.5%
22RWDRwandAir4FSCME&A5.4%5.415.5%
23JZRJazeera Airways3LCCME&A5.9%17.719.3%
24ETHEthiopian Airlines2FSCME&A6.1%144.829.9%
25MSREgyptair2LCCME&A7.0%70.231.1%
26IRMMahan Air3FSCME&A10.1%9.323.8%
27KQAKenya Airways3FSCME&A10.7%32.325.7%
28KACKuwait Airways3FSCME&A13.5%68.525.2%
29DTATAAG Angola Airlines4FSCME&A14.5%26.630.9%
30ELYEl Al3FSCME&A15.4%132.746.1%
31IRAIran AIR4FSCME&A17.7%7.129.3%
32DAHAir Algérie3FSCME&A17.8%119.146.5%
33TARTunisair3LCCME&A22.7%51.554.0%
Region

Latin America

Flight volumes remained broadly unchanged in June, yet operational disruption intensified across Latin America. Technical failures affecting Sao Paulo's air traffic management system, operational issues in Bogota and infrastructure disruption at Lima combined with seasonal winter weather to expose the region's dependence on a handful of critical hub airports. Medium and major delays, along with cancellations, increased by around 25% compared with May, impacting an additional 400,000 passengers. The month demonstrated how relatively minor operational failures at key gateways can quickly cascade through South America's highly interconnected airline networks.

15 Airlines | 8 LCC | 7 FSC

19.4%
Average Total Disruption Percentage
4.4%
% Global Disruption
7.1%
Average ImPax Percentage
1.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"[Agent] from [Airline] was super helpfull! Great customer service and [Agent] went above and beyond in making my morning wonderful! I would always recomend [Airline] as long as I travel. Thank you!"

[Tier 1, FSC]

"I have flown several times with [Airline]. The last flight from [city] to [city] I was paid for a business class seat. The electric seat to make it a bed and different positions did not work. I was annoyed at this but the hostess did a great job of making me more comfortable. The upsetting thing is the follow up. The hostess took my details and said she has sent them to someone who will contact you, I haven't heard anything even after me sending 3 separate emails they still haven't replied, this is what is most frustrating so if you travel [Airline] and you have issues do not expect a reply as I have not had any communication and it is 3 months on."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa Airlines2FSCLATAM2.2%54.310.1%
2SKUSKY Airlines3LCCLATAM3.2%21.39.1%
3VCVConviasa4FSCLATAM3.3%1.226.0%
4AVAAvianca1LCCLATAM3.6%111.313.5%
5RPBWingo4FSCLATAM3.8%14.712.4%
6ARGAerolineas Argentinas2FSCLATAM3.8%34.717.3%
7GLOGol Transportes Aereos1LCCLATAM4.0%122.121.2%
8JATJetSMART3LCCLATAM4.0%47.417.1%
9LANLATAM1FSCLATAM4.3%305.520.1%
10VOIVolaris1LCCLATAM5.0%131.218.7%
11VIVVivaAerobus2LCCLATAM6.1%149.419.5%
12AZUAzul Brazilian Airlines1FSCLATAM6.9%177.419.5%
13DWIArajet SA4LCCLATAM7.2%34.117.6%
14FBZFlybondi4LCCLATAM19.2%44.523.6%
15BOVBoa Boliviana3FSCLATAM29.6%98.446.1%