“Due to the typhoon and severe weather, [CITY] Airport was closed and thousands of flights were cancelled. Naturally, [AIRLINE]’s customer service was overwhelmed with calls. Despite the challenging situation, [Agent] from customer service handled my case with great professionalism. He listened carefully, understood the urgency of my business requirements, and worked patiently to find a solution. [Agent] successfully rerouted my destination and ensured that I could continue my journey with minimal disruption. I truly appreciate his dedication and problem solving skills during such a difficult time. [Agent] turned a stressful situation into a smooth resolution. Excellent service from [AIRLINE], and especially from [Agent].”
[Tier 1, FSC]
“Absolute garbage airline and lying customer service. There are so many instances to list I'll just pick a few: all within the same return flight: Flight from [CITY] to [CITY] was delayed over an hour due to a broken coffee machine. Yes, that was the actual reason given. This resulted in a very nearly missed connection, only saved from my family's athleticism in the airport sprint in [CITY]. They also damaged one of our bags. We didn't realize this until about 10 days after arriving, and guess how long you have to claim baggage damage? 7 days. That's fantastic. I'm not that bothered because I'm sure they would have just found another lie to get out of compensating us anyway. Maybe the fake weather disruption damaged the bag?”
[Tier 1, FSC]