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Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

December 2025
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

December 2025


Quick Insights

Latam An additional 1 million passengers were disrupted in December, with Tier 1 carriers responsible for 60% of medium and major delays and 80% of all cancellations—making them the primary driver of passenger impact. Europe More than 2 million passengers qualified for EU261 compensation, driven largely by Tier 1 carriers, which accounted for nearly 80% of cancellations in the region. APAC Cancellations in the region increased by 16%, with Tier 1 carriers accounting for nearly half of all cancellations. Within Tier 1, full-service carriers drove almost 70% of cancellations. In contrast, major delays (+3 hours) tell the opposite story, with low-cost carriers responsible for 70% of severely delayed flights.
North America While overall cancellations fell 9% versus November 2025, disruption intensified elsewhere: one in three flights was delayed, with medium (1–3 hour) and major (+3 hour) delays rising by more than a third month-on-month, affecting an additional 2 million passengers. ME&A Despite operating just 25% of regional flight volumes, Tier 1 carriers drove nearly half of all cancellations, with cancellations rising 65% month-on-month versus November.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Carriers | December 2025

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1CESChina EasternLCCAPAC4.0%1.3%8
2RYRRyanairLCCEurope4.5%1.9%7
3CSNChina Southern AirlinesFSCAPAC5.5%1.2%6
4CCAAir ChinaFSCAPAC5.7%1.1%9
5EZYeasyJetLCCEurope7.2%1.6%10
6SWASouthwestLCCNorth America7.4%4.6%1
7UALUnitedFSCNorth America9.0%3.0%4
8AALAmerican AirlinesFSCNorth America9.1%3.6%2
9DALDeltaFSCNorth America12.2%3.9%3
10IGOIndiGOLCCAPAC12.3%3.2%5
Global Overview Asia Pacific Europe North America Middle East and Africa Latin America

Global Disruptions Overview

This month's report analyses the disruption data of 270 airlines totalling 724,419 disrupted flights, across 2,885,900 planned flights, globally.

December 2025 marked a sharp escalation in global airline disruption as demand surged into the holiday peak. Global flight volumes increased by 6.5% compared to November, significantly raising system strain across regions. As a result, delays and cancellations rose by approximately 20% month-on-month, driven by a combination of winter weather, industrial action, air traffic flow constraints, and airline operational fragility. Europe saw the most sustained, network-wide disruption, while Asia experienced major carrier-specific failures and weather impacts. In North America and other regions, isolated safety incidents and financial pressures added further volatility, making December one of the most disruptive months of 2025.

270 Airlines | 139 LCC | 131 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
724,419 50.7% LCC | 49.3% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
25.7% 26.1% LCC | 25.3% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
7.9% 8.6% LCC | 7.2% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
32m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1THDThai SmileT 4LCCAPAC0.0%0.02.4%
2CQNChongqingT 4FSCAPAC0.0%0.10.2%
3SFJStarFlyerT 3FSCAPAC0.1%0.72.2%
4SNJSolaseed AirT 3FSCAPAC0.4%0.77.4%
5AEZAeroitaliaT 4LCCEurope0.5%3.03.9%
6FHYFreebirdT 4LCCME&A0.6%0.62.3%
7BRXBraathens Regional AirwaysT 3FSCEurope1.0%4.78.3%
8IBSIberia ExpressT 4LCCEurope1.0%4.413.5%
9HKEHong Kong Express AirwaysT 4FSCAPAC1.1%7.212.4%
10CAICorendon AirlinesT 4FSCEurope1.3%1.15.4%
11UTYAlliance AirlinesT 2LCCAPAC1.3%2.67.5%
12SZSScandinavian Airlines ConnectT 3LCCEurope1.3%8.86.2%
13AARAsianaT 2FSCAPAC1.5%6.323.9%
14JJAJeju AirT 3LCCAPAC1.5%14.320.9%
15ITYITA AirwaysT 2FSCEurope1.6%21.915.0%
16CCMAir CorsicaT 3FSCEurope1.6%3.214.2%
17KALKorean AirT 1FSCAPAC1.7%45.817.8%
18BAVBamboo AirwaysT 4FSCAPAC1.7%2.712.5%
19SASSAST 2FSCEurope1.8%40.110.5%
20BCYCityjetT 3LCCEurope1.8%6.910.2%
21CGNAir ChanganT 3LCCAPAC1.9%4.68.1%
22LNKSouth African AirlinkT 2LCCME&A1.9%28.324.1%
23AUAAustrian AirlinesT 2FSCEurope1.9%24.921.6%
24SLIAeroMéxico ConnectT 3FSCNorth America2.1%13.08.0%
25SJXStarLuxT 4FSCAPAC2.1%10.021.4%
26SEHSky ExpressT 4LCCEurope2.1%13.117.8%
27CMPCopa AirlinesT 2FSCLATAM2.2%55.312.2%
28TOMTUI Airways T 2LCCEurope2.3%26.112.4%
29SKUSky AirlinesT 3LCCLATAM2.3%16.99.8%
30OAWHelveticT 4LCCEurope2.3%4.015.8%
31AMXAeroMexicoT 2FSCNorth America2.4%43.79.4%
32NOZNorwegian Air ShuttleT 2FSCEurope2.5%22.815.5%
33ICEIcelandairT 3FSCEurope2.5%10.119.3%
34FDAFuji DreamT 3LCCAPAC2.6%8.08.8%
35SWRSwissT 2FSCEurope2.6%32.520.9%
36TRATransaviaT 2LCCEurope2.6%14.217.4%
37SIASingapore AirlinesT 1FSCAPAC2.7%70.320.5%
38ADYAir ArabiaT 4FSCME&A2.7%9.121.3%
39NAYNaysa Air ServicesT 4FSCEurope2.7%4.826.1%
40NSZNorwegian Air SwedenT 3LCCEurope2.8%11.917.5%
41JTAJapan Trans AirT 3LCCAPAC2.8%10.715.1%
42SKYSkymarkT 3LCCAPAC2.8%18.318.2%
43FZAFuzhou AirlinesT 4LCCAPAC2.9%6.814.3%
44MBUMarabu AirlinesT 4LCCEurope2.9%2.318.6%
45IRMMahan AirT 4FSCME&A2.9%8.69.6%
46AMUAir MacauT 4LCCAPAC3.0%10.724.2%
47BTIairBalticT 4FSCEurope3.0%24.221.3%
48OVAAir Europa ExpressT 4LCCEurope3.0%8.526.3%
49CTNCroatia AirlinesT 3FSCEurope3.1%6.528.9%
50IBEIberiaT 1FSCEurope3.1%56.614.8%
51ETHEthiopian AirlinesT 2FSCME&A3.1%76.027.7%
52CRKHong Kong AirlinesT 4FSCAPAC3.1%16.723.9%
53QDAQingdao AirlinesT 3LCCAPAC3.2%15.29.6%
54ESREastar JetT 4LCCAPAC3.2%16.020.8%
55JALJapan AirlinesT 1FSCAPAC3.2%130.920.3%
56ANAAll NipponT 1FSCAPAC3.2%116.118.2%
57CDCZhejiang LoongT 2LCCAPAC3.3%37.611.6%
58DLHLufthansaT 1FSCEurope3.3%186.327.3%
59AEAAir EuropaT 3FSCEurope3.4%24.319.3%
60JNAJin AirT 3LCCAPAC3.4%28.030.7%
61CJXJiangxiT 4LCCAPAC3.4%10.99.4%
62TVFTransavia FranceT 2LCCEurope3.4%39.522.4%
63CXAXiamenAirT 1LCCAPAC3.5%102.013.9%
64LANLATAMT 1FSCLATAM3.5%116.516.1%
65GBBGlobal AviationT 4FSCME&A3.5%9.117.3%
66SXSSun ExpressT 3LCCEurope3.6%30.220.9%
67VOEVoloteaT 2LCCEurope3.7%22.718.6%
68MWGMASwingsT 4LCCAPAC3.7%12.88.5%
69CHBWest AirT 4LCCAPAC3.7%42.812.2%
70KNAKunming AirlinesT 4LCCAPAC3.7%29.510.7%
71CFGCondorT 2FSCEurope3.7%25.226.5%
72AEEAegean AirlinesT 2FSCEurope3.7%42.028.0%
73CTVCitilink IndonesiaT 3LCCAPAC3.8%39.523.0%
74AVAAviancaT 1LCCLATAM3.8%173.115.9%
75THAThai AirwaysT 2LCCAPAC3.8%59.036.0%
76MDAMandarinT 3FSCAPAC3.9%17.122.1%
77APJPeach AirlinesT 4LCCAPAC3.9%31.018.3%
78EWGEurowingsT 2LCCEurope3.9%45.128.4%
79VOZVirgin AustraliaT 2FSCAPAC4.0%60.424.0%
80LKELucky AirT 3LCCAPAC4.0%38.310.2%
81CESChina EasternT 1LCCAPAC4.0%388.413.9%
82MMAMAIT 4FSCAPAC4.0%11.622.2%
83EXSJet2.comT 2LCCEurope4.1%39.622.2%
84DKHJuneyao AirlinesT 2LCCAPAC4.1%97.414.2%
85VLGVueling AirlinesT 2LCCEurope4.2%110.416.6%
86ETDEtihad AirwaysT 2FSCME&A4.2%89.621.4%
87GFAGulf AirT 4FSCME&A4.2%22.420.3%
88FADFlyadealT 3LCCME&A4.3%43.220.6%
89CSHShanghai AirlinesT 1FSCAPAC4.3%56.321.2%
90OCNDiscoverT 4FSCEurope4.3%6.828.6%
91FINFinnairT 2FSCEurope4.3%80.424.1%
92TBATibet AirlinesT 3LCCAPAC4.3%14.320.0%
93GIAGaruda IndonesiaT 2FSCAPAC4.3%50.026.6%
94TKJAjetT 3LCCEurope4.3%39.418.0%
95MAUAir MauritiusT 4FSCME&A4.3%7.425.3%
96OALOlympic AirT 4LCCEurope4.4%16.821.8%
97LOTLOT Polish AirlinesT 2FSCEurope4.4%51.931.1%
98WZZWizz AirT 1LCCEurope4.4%329.915.4%
99TTWTigerair TaiwanT 4FSCAPAC4.5%11.532.2%
100THYTurkish AirlinesT 1FSCEurope4.5%421.920.2%
101RYRRyanairT 1LCCEurope4.5%484.420.2%
102LGLLuxairT 4LCCEurope4.6%6.730.8%
103DVRDivi Divi AirT 4FSCNorth America4.6%1.728.3%
104EINAer LingusT 2FSCEurope4.7%41.520.5%
105ANZAir New ZealandT 1FSCAPAC4.7%83.622.5%
106QFAQantasT 1FSCAPAC4.8%230.321.6%
107EPADonghai AirlinesT 4LCCAPAC5.0%24.919.7%
108LOGLoganairT 3FSCEurope5.0%24.619.4%
109HOPHOP!T 2LCCEurope5.0%51.618.8%
110OMAOman AirT 3FSCME&A5.1%29.522.7%
111SAASouth African AirwaysT 4FSCME&A5.1%7.923.6%
112SBIS7 AirlinesT 2FSCEurope5.1%57.318.8%
113AHYAzerbaijan AirlinesT 4FSCME&A5.1%19.719.6%
114CPACathay PacificT 1FSCAPAC5.1%155.222.2%
115CGZColorful GuizhouT 3LCCAPAC5.1%15.112.9%
116BAWBritish AirwaysT 1FSCEurope5.1%191.423.8%
117VIRVirgin AtlanticT 3FSCEurope5.2%24.520.9%
118LAOLao AirlinesT 4FSCAPAC5.2%8.229.8%
119TGWScootT 2LCCAPAC5.2%65.329.1%
120BKPBangkokT 3FSCAPAC5.2%32.430.7%
121ASLAir SerbiaT 3FSCEurope5.2%19.826.3%
122KNEFlynasT 2LCCME&A5.2%73.330.0%
123ASHMesaT 2FSCNorth America5.3%57.615.5%
124TWBT'way AirT 4FSCAPAC5.3%49.021.6%
125RLHRuiliT 3LCCAPAC5.3%15.217.0%
126CHHHainan AirlinesT 1FSCAPAC5.4%206.213.5%
127QTRQatar AirwaysT 1FSCME&A5.4%261.625.0%
128ORCOriental Air BridgeT 4LCCAPAC5.4%10.014.8%
129CBJBeijing Capital AirlinesT 1LCCAPAC5.4%64.919.9%
130CSNChina Southern AirlinesT 1FSCAPAC5.5%573.712.3%
131KLMKLMT 1FSCEurope5.5%357.922.2%
132TVSSmartwingsT 4LCCEurope5.5%16.124.9%
133PALPhilippine Air LinesT 3LCCAPAC5.6%35.220.4%
134JYH9 AirT 3LCCAPAC5.7%37.314.5%
135CCAAir ChinaT 1FSCAPAC5.7%479.814.5%
136CBGGX AirlinesT 3LCCEurope5.7%25.713.5%
137CCDDalian AirlinesT 3FSCAPAC5.8%13.616.0%
138EVAEVA AirwaysT 2LCCAPAC5.8%89.531.1%
139CSCSichuan AirlinesT 1LCCAPAC5.8%178.015.8%
140EFWBA Euroflyer dbaT 4FSCEurope5.9%14.824.1%
141KEMCemAirT 4LCCME&A5.9%3.232.7%
142CQHSpring AirlinesT 2LCCAPAC5.9%138.214.0%
143RYSBuzzT 2LCCEurope6.0%90.323.0%
144AYNFlyArystanT 3LCCAPAC6.0%37.419.8%
145JACJapan Air CommuterT 3LCCAPAC6.0%31.618.6%
146BELBrussels AirlinesT 2FSCEurope6.0%54.328.3%
147ELYEl AlT 3FSCME&A6.2%33.931.0%
148MASMalaysia AirlinesT 2FSCAPAC6.2%93.732.6%
149OKAOkay AirwaysT 3LCCAPAC6.3%24.920.2%
150YZRSuparnaT 4FSCAPAC6.3%16.316.4%
151UAEEmiratesT 1FSCME&A6.4%299.532.5%
152ROTTAROMT 3FSCEurope6.4%16.325.1%
153CDGShandong AirlinesT 1LCCAPAC6.4%151.314.4%
154JATJetSMARTT 3LCCLATAM6.4%89.422.7%
155HBHHebei AirlinesT 4LCCAPAC6.5%31.819.5%
156CUAChina United AirlinesT 2LCCAPAC6.7%28.619.5%
157AKXANA WingsT 2FSCAPAC6.7%114.523.1%
158FJIFiji AirwaysT 3LCCAPAC6.8%7.633.7%
159CSZShenzhen AirlinesT 1LCCAPAC6.8%191.920.4%
160GAPPAL ExpressT 3LCCAPAC6.9%63.621.7%
161GLOGol Transportes AereosT 1LCCLATAM6.9%245.826.5%
162HALHawaiian AirlinesT 1FSCNorth America7.0%92.928.7%
163CFEBA CityFlyerT 3FSCEurope7.1%13.721.4%
164KLCKLM CityhopperT 4LCCEurope7.2%2.419.8%
165EZYeasyJetT 1LCCEurope7.2%496.524.4%
166SWASouthwestT 1LCCNorth America7.4%1215.826.0%
167RXARegional Express AirlinesT 3FSCAPAC7.7%37.134.5%
168JSTJetstarT 2LCCAPAC7.7%219.330.8%
169RAMRoyal Air MarocT 3FSCME&A7.8%98.440.6%
170HVNVietnam AirlinesT 2LCCAPAC7.9%182.034.8%
171RJARoyal JordanianT 3FSCME&A7.9%38.921.9%
172TAPTAP Air PortugalT 2LCCEurope7.9%102.338.3%
173IRAIranAIRT 4FSCME&A8.2%12.318.2%
174GCRTianjin AirlinesT 2FSCAPAC8.3%135.316.4%
175CEBCebu PacificT 2LCCAPAC8.4%200.036.3%
176AZUAzul Brazilian AirlinesT 1FSCLATAM8.4%229.426.1%
177AURAurigny Air Services Ltd.T 4FSCEurope8.4%18.930.7%
178TAMLATAM BrasilT 1FSCLATAM8.5%371.230.6%
179ENYEnvoy AirT 3FSCNorth America8.5%151.321.9%
180SDMRossiya AirlinesT 3LCCEurope8.5%95.529.1%
181SVASaudiaT 1FSCME&A8.8%320.224.7%
182RWDRwandAirT 4FSCME&A8.8%13.633.3%
183AFRAir FranceT 1FSCEurope8.8%343.431.8%
184QXEHorizonT 3LCCNorth America8.9%52.025.6%
185SCXSun Country AirlinesT 3LCCNorth America9.0%66.322.3%
186TSCAir TransatT 3LCCNorth America9.0%38.135.1%
187UALUnitedT 1FSCNorth America9.0%1197.923.9%
188AALAmerican AirlinesT 1FSCNorth America9.1%1416.724.5%
189MXYBreeze AirwaysT 3LCCNorth America9.2%78.824.5%
190JZRJazeera AirwaysT 3LCCME&A9.2%44.538.7%
191NWSNordwindT 4FSCEurope9.3%30.223.3%
192ASAAlaska AirlinesT 1FSCNorth America9.4%282.627.8%
193UEAChengdu AirlinesT 2LCCAPAC9.4%107.122.1%
194AICAir IndiaT 2FSCAPAC9.5%348.033.1%
195IAWIraqi AirwaysT 4FSCME&A9.5%28.127.7%
196MSCAir CairoT 3LCCME&A9.6%39.329.5%
197PDTPiedmont AirlinesT 4FSCNorth America9.6%54.020.6%
198AERAer LingusT 3FSCEurope9.9%19.929.3%
199TLMThai Lion AirT 4LCCAPAC10.1%83.548.0%
200BWACaribbean AirlinesT 4FSCNorth America10.2%28.732.4%
201PGAPortugaliaT 3LCCEurope10.6%24.942.1%
202VTAAir TahitiT 4FSCAPAC10.7%27.134.2%
203ALKSriLankan AirlinesT 3FSCAPAC10.9%29.644.3%
204DWIArajet SAT 4LCCLATAM10.9%43.721.8%
205AXBAir India ExpressT 2LCCAPAC11.0%263.935.0%
206PGTPegasus AirlinesT 1LCCEurope11.2%386.336.2%
207UZBUzbekistan AirwaysT 3FSCME&A11.4%64.135.7%
208KZRAir AstanaT 3FSCME&A11.7%54.346.7%
209FDBFlyDubaiT 2LCCME&A11.7%202.237.8%
210AAYAllegiant AirT 2LCCNorth America11.7%233.528.4%
211SKKASKY AirlinesT 4FSCME&A11.8%25.138.5%
212HXAChina Express AirlinesT 2LCCAPAC11.8%165.924.0%
213ARGAerolineas ArgentinasT 2FSCLATAM11.9%153.532.4%
214KACKuwait AirwaysT 3FSCME&A12.1%68.037.8%
215ABYAir ArabiaT 2LCCME&A12.2%136.242.4%
216DALDeltaT 1FSCNorth America12.2%1791.928.2%
217VJCVietJet AirT 1LCCAPAC12.2%323.042.9%
218IGOIndiGOT 1LCCAPAC12.3%1166.031.1%
219NBTNorse Atlantic AirwaysT 4LCCEurope12.4%4.446.5%
220BBCBiman BangladeshT 4FSCAPAC12.7%59.240.1%
221MXDMalindo AirT 3LCCAPAC12.9%47.242.8%
222AFLAeroflotT 2FSCEurope13.0%231.938.2%
223TVJThai Vietjet AirT 2LCCAPAC13.0%66.047.2%
224DAHAir AlgerieT 3FSCME&A13.1%157.436.3%
225VXPAveloT 4LCCNorth America13.3%38.129.8%
226FFTFrontierT 2LCCNorth America13.3%186.027.5%
227SATSATA Air AcoresT 4FSCEurope13.5%24.630.0%
228VIVVivaAerobusT 2LCCLATAM13.5%342.633.9%
229FLEFlairT 4LCCNorth America14.1%46.636.7%
230CALChina AirlinesT 3FSCAPAC14.1%167.941.5%
231OMSSalamAirT 4FSCME&A14.4%62.734.7%
232AXMAirAsiaT 1LCCAPAC14.4%809.546.2%
233CUHUrumqi AirT 4LCCAPAC14.4%34.319.6%
234SDGStarAirT 4FSCAPAC14.6%21.638.4%
235VOIVolarisT 1LCCLATAM14.7%489.430.8%
236ACNAzul ConectaT 4LCCLATAM14.9%25.325.7%
237VSVSCAT AirlinesT 3LCCAPAC15.2%51.146.6%
238WJAWestJetT 2LCCNorth America15.7%310.637.8%
239UBGUS-Bangla AirlinesT 4LCCME&A15.8%41.046.2%
240PCOPacific Coastal AirlinesT 3LCCNorth America15.9%35.235.3%
241AKJAkasa AirT 4LCCAPAC16.6%163.935.6%
242JBUJetBlueT 1LCCNorth America16.7%572.736.6%
243VREAir Cote D'IvoireT 4FSCME&A16.8%11.142.9%
244NKSSpiritT 1LCCNorth America17.1%402.036.0%
245MSREgyptairT 2LCCME&A18.0%244.945.9%
246BBGBluebird AirwaysT 4LCCME&A18.4%11.246.4%
247BHSBahamasairT 4FSCNorth America18.4%19.949.3%
248JIAPSA AirlinesT 2FSCNorth America18.5%233.135.7%
249DTATAAG Angola AirlinesT 4FSCME&A18.5%38.634.7%
250FBZFlybondiT 4LCCLATAM19.2%104.835.0%
251KQAKenya AirwaysT 3FSCME&A19.2%98.943.2%
252PIAPakistan International AirlinesT 3FSCAPAC19.3%78.739.0%
253WONWings AbadiT 3LCCAPAC19.3%31.440.7%
254JZAJazzT 2LCCNorth America19.6%91.542.3%
255WENWestJet EncoreT 4LCCNorth America19.7%166.843.2%
256BOVBoa BolivianaT 3FSCLATAM20.6%34.740.4%
257EDVEndeavor AirT 2FSCNorth America20.6%278.037.7%
258VTEContour AirlinesT 3FSCNorth America21.0%121.531.3%
259AIEAir InuitT 3LCCNorth America21.3%107.235.7%
260ACAAir CanadaT 2FSCNorth America21.5%597.646.6%
261BTKBatik AirT 2FSCAPAC23.1%238.443.6%
262NTHHokkaido Air SystemT 4FSCAPAC23.2%9.143.7%
263ROUAir Canada RougeT 3LCCNorth America23.4%61.846.3%
264PVLPAL AirlinesT 2LCCAPAC23.8%121.242.0%
265SJVSuper Air JetT 3LCCAPAC25.2%297.247.4%
266SEJSpiceJetT 2LCCAPAC25.3%205.145.9%
267POEPorterT 3LCCNorth America26.6%206.056.8%
268IWYInterCaribbean AirwaysT 4LCCNorth America30.8%36.355.4%
269TARTunis AirT 4LCCME&A32.3%65.160.0%
270LNILion AirT 2LCCAPAC35.4%470.652.9%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

December 2025 saw airline disruption in APAC rise in line with growing demand, as disrupted flights increased at the same pace as flight volumes, up approximately 6% month-on-month. Operational resilience was tested by a combination of major carrier-level failures, most notably in India, and widespread weather impacts including fog and winter conditions across South, East and Southeast Asia. These factors led to repeated delays and cancellations at key regional hubs, with knock-on effects across domestic and international networks during the peak year-end travel period.

107 Airlines | 65 LCC | 42 FSC

24%
Avg Total Disruption
34.6%
% Global Disruption
7.2%
Average ImPax
11.1m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I used to fly with other airlines, but once I tried [AIRLINE], I was hooked. Everything about flying with them is top-notch. The airplanes are clean, modern, and comfortable. I love the TV screens, the Bluetooth headphone option, and how smooth the flights always are. I've never had a single issue with [AIRLINE]. The customer service is consistently amazing—from the flight attendants to the pilots. Everyone is friendly, professional, and truly makes you feel comfortable. The food, the drinks, the whole experience is just easy and enjoyable. As a military family, [AIRLINE]'s respect means so much. They always welcome service members on board first, and you can really tell they appreciate the military. Both my husband and I feel genuinely valued every time we fly.[AIRLINE] has become my go-to airline, and I will always choose to fly with them. I highly recommend it!"

[Tier 1, FSC]

"My general experience and opinion after several flights to, from, and within [COUNTRY] aboard [AIRLINE] flights is that this airline has serious issues with organization, plane boarding, professionalism by both plane and airport staff, and scheduling to address delays and cancellations of flights. Their app also appears to be significantly outdated, as etickets do not actually provide human readable statements for seating, gate or time of takeoff. (The info is in the app, but not on the e-ticket where it should be.) For one flight, the app never showed a gate change. The only redeeming element for [AIRLINE] was their phone support, but phone staff also seemed to be hampered in their abilities by other limitations. For me, use of [AIRLINE] was not enjoyable, but rather consistently and unnecessarily stressful. I will avoid this airline for now on."

[Tier 1, FSC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1THDThai SmileT 4LCCAPAC0.0%0.02.4%
2CQNChongqingT 4FSCAPAC0.0%0.10.2%
3SFJStarFlyerT 3FSCAPAC0.1%0.72.2%
4SNJSolaseed AirT 3FSCAPAC0.4%0.77.4%
5HKEHong Kong Express AirwaysT 4FSCAPAC1.1%7.212.4%
6UTYAlliance AirlinesT 2LCCAPAC1.3%2.67.5%
7AARAsianaT 2FSCAPAC1.5%6.323.9%
8JJAJeju AirT 3LCCAPAC1.5%14.320.9%
9KALKorean AirT 1FSCAPAC1.7%45.817.8%
10BAVBamboo AirwaysT 4FSCAPAC1.7%2.712.5%
11CGNAir ChanganT 3LCCAPAC1.9%4.68.1%
12SJXStarLuxT 4FSCAPAC2.1%10.021.4%
13FDAFuji DreamT 3LCCAPAC2.6%8.08.8%
14SIASingapore AirlinesT 1FSCAPAC2.7%70.320.5%
15JTAJapan Trans AirT 3LCCAPAC2.8%10.715.1%
16SKYSkymarkT 3LCCAPAC2.8%18.318.2%
17FZAFuzhou AirlinesT 4LCCAPAC2.9%6.814.3%
18AMUAir MacauT 4LCCAPAC3.0%10.724.2%
19CRKHong Kong AirlinesT 4FSCAPAC3.1%16.723.9%
20QDAQingdao AirlinesT 3LCCAPAC3.2%15.29.6%
21ESREastar JetT 4LCCAPAC3.2%16.020.8%
22JALJapan AirlinesT 1FSCAPAC3.2%130.920.3%
23ANAAll NipponT 1FSCAPAC3.2%116.118.2%
24CDCZhejiang LoongT 2LCCAPAC3.3%37.611.6%
25JNAJin AirT 3LCCAPAC3.4%28.030.7%
26CJXJiangxiT 4LCCAPAC3.4%10.99.4%
27CXAXiamenAirT 1LCCAPAC3.5%102.013.9%
28MWGMASwingsT 4LCCAPAC3.7%12.88.5%
29CHBWest AirT 4LCCAPAC3.7%42.812.2%
30KNAKunming AirlinesT 4LCCAPAC3.7%29.510.7%
31CTVCitilink IndonesiaT 3LCCAPAC3.8%39.523.0%
32THAThai AirwaysT 2LCCAPAC3.8%59.036.0%
33MDAMandarinT 3FSCAPAC3.9%17.122.1%
34APJPeach AirlinesT 4LCCAPAC3.9%31.018.3%
35VOZVirgin AustraliaT 2FSCAPAC4.0%60.424.0%
36LKELucky AirT 3LCCAPAC4.0%38.310.2%
37CESChina EasternT 1LCCAPAC4.0%388.413.9%
38MMAMAIT 4FSCAPAC4.0%11.622.2%
39DKHJuneyao AirlinesT 2LCCAPAC4.1%97.414.2%
40CSHShanghai AirlinesT 1FSCAPAC4.3%56.321.2%
41TBATibet AirlinesT 3LCCAPAC4.3%14.320.0%
42GIAGaruda IndonesiaT 2FSCAPAC4.3%50.026.6%
43TTWTigerair TaiwanT 4FSCAPAC4.5%11.532.2%
44ANZAir New ZealandT 1FSCAPAC4.7%83.622.5%
45QFAQantasT 1FSCAPAC4.8%230.321.6%
46EPADonghai AirlinesT 4LCCAPAC5.0%24.919.7%
47CPACathay PacificT 1FSCAPAC5.1%155.222.2%
48CGZColorful GuizhouT 3LCCAPAC5.1%15.112.9%
49LAOLao AirlinesT 4FSCAPAC5.2%8.229.8%
50TGWScootT 2LCCAPAC5.2%65.329.1%
51BKPBangkokT 3FSCAPAC5.2%32.430.7%
52TWBT'way AirT 4FSCAPAC5.3%49.021.6%
53RLHRuiliT 3LCCAPAC5.3%15.217.0%
54CHHHainan AirlinesT 1FSCAPAC5.4%206.213.5%
55ORCOriental Air BridgeT 4LCCAPAC5.4%10.014.8%
56CBJBeijing Capital AirlinesT 1LCCAPAC5.4%64.919.9%
57CSNChina Southern AirlinesT 1FSCAPAC5.5%573.712.3%
58PALPhilippine Air LinesT 3LCCAPAC5.6%35.220.4%
59JYH9 AirT 3LCCAPAC5.7%37.314.5%
60CCAAir ChinaT 1FSCAPAC5.7%479.814.5%
61CCDDalian AirlinesT 3FSCAPAC5.8%13.616.0%
62EVAEVA AirwaysT 2LCCAPAC5.8%89.531.1%
63CSCSichuan AirlinesT 1LCCAPAC5.8%178.015.8%
64CQHSpring AirlinesT 2LCCAPAC5.9%138.214.0%
65AYNFlyArystanT 3LCCAPAC6.0%37.419.8%
66JACJapan Air CommuterT 3LCCAPAC6.0%31.618.6%
67MASMalaysia AirlinesT 2FSCAPAC6.2%93.732.6%
68OKAOkay AirwaysT 3LCCAPAC6.3%24.920.2%
69YZRSuparnaT 4FSCAPAC6.3%16.316.4%
70CDGShandong AirlinesT 1LCCAPAC6.4%151.314.4%
71HBHHebei AirlinesT 4LCCAPAC6.5%31.819.5%
72CUAChina United AirlinesT 2LCCAPAC6.7%28.619.5%
73AKXANA WingsT 2FSCAPAC6.7%114.523.1%
74FJIFiji AirwaysT 3LCCAPAC6.8%7.633.7%
75CSZShenzhen AirlinesT 1LCCAPAC6.8%191.920.4%
76GAPPAL ExpressT 3LCCAPAC6.9%63.621.7%
77RXARegional Express AirlinesT 3FSCAPAC7.7%37.134.5%
78JSTJetstarT 2LCCAPAC7.7%219.330.8%
79HVNVietnam AirlinesT 2LCCAPAC7.9%182.034.8%
80GCRTianjin AirlinesT 2FSCAPAC8.3%135.316.4%
81CEBCebu PacificT 2LCCAPAC8.4%200.036.3%
82UEAChengdu AirlinesT 2LCCAPAC9.4%107.122.1%
83AICAir IndiaT 2FSCAPAC9.5%348.033.1%
84TLMThai Lion AirT 4LCCAPAC10.1%83.548.0%
85VTAAir TahitiT 4FSCAPAC10.7%27.134.2%
86ALKSriLankan AirlinesT 3FSCAPAC10.9%29.644.3%
87AXBAir India ExpressT 2LCCAPAC11.0%263.935.0%
88HXAChina Express AirlinesT 2LCCAPAC11.8%165.924.0%
89VJCVietJet AirT 1LCCAPAC12.2%323.042.9%
90IGOIndiGOT 1LCCAPAC12.3%1166.031.1%
91BBCBiman BangladeshT 4FSCAPAC12.7%59.240.1%
92MXDMalindo AirT 3LCCAPAC12.9%47.242.8%
93TVJThai Vietjet AirT 2LCCAPAC13.0%66.047.2%
94CALChina AirlinesT 3FSCAPAC14.1%167.941.5%
95AXMAirAsiaT 1LCCAPAC14.4%809.546.2%
96CUHUrumqi AirT 4LCCAPAC14.4%34.319.6%
97SDGStarAirT 4FSCAPAC14.6%21.638.4%
98VSVSCAT AirlinesT 3LCCAPAC15.2%51.146.6%
99AKJAkasa AirT 4LCCAPAC16.6%163.935.6%
100PIAPakistan International AirlinesT 3FSCAPAC19.3%78.739.0%
101WONWings AbadiT 3LCCAPAC19.3%31.440.7%
102BTKBatik AirT 2FSCAPAC23.1%238.443.6%
103NTHHokkaido Air SystemT 4FSCAPAC23.2%9.143.7%
104PVLPAL AirlinesT 2LCCAPAC23.8%121.242.0%
105SJVSuper Air JetT 3LCCAPAC25.2%297.247.4%
106SEJSpiceJetT 2LCCAPAC25.3%205.145.9%
107LNILion AirT 2LCCAPAC35.4%470.652.9%
Region

Europe

December 2025 was a highly disruptive month for European aviation as peak holiday demand collided with industrial action, winter weather and airspace congestion. Compared to November, approximately 1.5 million additional passengers experienced delays of over one hour or flight cancellations, reflecting a sharp deterioration in network performance. Repeated strikes across multiple countries and weather-related capacity constraints led to widespread delays at major hubs, with knock-on effects across short-haul and long-haul networks during one of the busiest travel periods of the year.

71 Airlines | 33 LCC | 38 FSC

22.2%
Avg Total Disruption
19.3%
% Global Disruption
4.8%
Average ImPax
5.1m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I was so scared to use the [AIRLINE] because of these reviews, I expected the worst. I had two different tickets, [AIRPORT] – [CITY] (we would have 2 hours 45 mins there) on [DATE]; and then from [CITY] to [CITY] by [AIRLINE]. We were scared we would be late, because people here write that [AIRLINE] usually is very late. But our EasyJet plane arrived even 10 minutes earlier! even though the departure time was only 4 minutes late. I loved the crew, very nice and pleasant. The plane itself looked new, tidy, the temperature there was perfect, not cold, not hot. The toilets are clean. The flight attendants are really nice people."

[Tier 1, LCC]

"My complaint regards my recent flight from [CITY] to [CITY] [FLIGHT] on [DATE] (leaving at 6.25pm). The flight was delayed by almost 5 hours, and we were kept waiting in [CITY] airport for over 2 hours without any updates or information. When we asked the boarding staff for clarification, they were unable to provide any details. We were finally allowed to board the plane around 8:30-8:40 PM, but only once on board did the captain inform us that the weather conditions in [CITY] were adverse. We then ended up waiting an additional 2 hours and 30 minutes on the plane, with no refreshments offered—not even a simple glass of water. To make matters worse, the crew intimated that if we wanted to leave the plane, we would forfeit our flight altogether, leaving us with no real choice. I believe it would have been better to keep us in the airport where we could at least move around and breathe. A simple offer of water would have been appreciated. Our flight was delayed by almost 5 hours, just minutes before reaching the refund limit (what a coincidence!) and we were kept in the plane so we could spend money!"

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1AEZAeroitaliaT 4LCCEurope0.5%3.03.9%
2BRXBraathens Regional AirwaysT 3FSCEurope1.0%4.78.3%
3IBSIberia ExpressT 4LCCEurope1.0%4.413.5%
4CAICorendon AirlinesT 4FSCEurope1.3%1.15.4%
5SZSScandinavian Airlines ConnectT 3LCCEurope1.3%8.86.2%
6ITYITA AirwaysT 2FSCEurope1.6%21.915.0%
7CCMAir CorsicaT 3FSCEurope1.6%3.214.2%
8SASSAST 2FSCEurope1.8%40.110.5%
9BCYCityjetT 3LCCEurope1.8%6.910.2%
10AUAAustrian AirlinesT 2FSCEurope1.9%24.921.6%
11SEHSky ExpressT 4LCCEurope2.1%13.117.8%
12TOMTUI Airways T 2LCCEurope2.3%26.112.4%
13OAWHelveticT 4LCCEurope2.3%4.015.8%
14NOZNorwegian Air ShuttleT 2FSCEurope2.5%22.815.5%
15ICEIcelandairT 3FSCEurope2.5%10.119.3%
16SWRSwissT 2FSCEurope2.6%32.520.9%
17TRATransaviaT 2LCCEurope2.6%14.217.4%
18NAYNaysa Air ServicesT 4FSCEurope2.7%4.826.1%
19NSZNorwegian Air SwedenT 3LCCEurope2.8%11.917.5%
20MBUMarabu AirlinesT 4LCCEurope2.9%2.318.6%
21BTIairBalticT 4FSCEurope3.0%24.221.3%
22OVAAir Europa ExpressT 4LCCEurope3.0%8.526.3%
23CTNCroatia AirlinesT 3FSCEurope3.1%6.528.9%
24IBEIberiaT 1FSCEurope3.1%56.614.8%
25DLHLufthansaT 1FSCEurope3.3%186.327.3%
26AEAAir EuropaT 3FSCEurope3.4%24.319.3%
27TVFTransavia FranceT 2LCCEurope3.4%39.522.4%
28SXSSun ExpressT 3LCCEurope3.6%30.220.9%
29VOEVoloteaT 2LCCEurope3.7%22.718.6%
30CFGCondorT 2FSCEurope3.7%25.226.5%
31AEEAegean AirlinesT 2FSCEurope3.7%42.028.0%
32EWGEurowingsT 2LCCEurope3.9%45.128.4%
33EXSJet2.comT 2LCCEurope4.1%39.622.2%
34VLGVueling AirlinesT 2LCCEurope4.2%110.416.6%
35OCNDiscoverT 4FSCEurope4.3%6.828.6%
36FINFinnairT 2FSCEurope4.3%80.424.1%
37TKJAjetT 3LCCEurope4.3%39.418.0%
38OALOlympic AirT 4LCCEurope4.4%16.821.8%
39LOTLOT Polish AirlinesT 2FSCEurope4.4%51.931.1%
40WZZWizz AirT 1LCCEurope4.4%329.915.4%
41THYTurkish AirlinesT 1FSCEurope4.5%421.920.2%
42RYRRyanairT 1LCCEurope4.5%484.420.2%
43LGLLuxairT 4LCCEurope4.6%6.730.8%
44EINAer LingusT 2FSCEurope4.7%41.520.5%
45LOGLoganairT 3FSCEurope5.0%24.619.4%
46HOPHOP!T 2LCCEurope5.0%51.618.8%
47SBIS7 AirlinesT 2FSCEurope5.1%57.318.8%
48BAWBritish AirwaysT 1FSCEurope5.1%191.423.8%
49VIRVirgin AtlanticT 3FSCEurope5.2%24.520.9%
50ASLAir SerbiaT 3FSCEurope5.2%19.826.3%
51KLMKLMT 1FSCEurope5.5%357.922.2%
52TVSSmartwingsT 4LCCEurope5.5%16.124.9%
53CBGGX AirlinesT 3LCCEurope5.7%25.713.5%
54EFWBA Euroflyer dbaT 4FSCEurope5.9%14.824.1%
55RYSBuzzT 2LCCEurope6.0%90.323.0%
56BELBrussels AirlinesT 2FSCEurope6.0%54.328.3%
57ROTTAROMT 3FSCEurope6.4%16.325.1%
58CFEBA CityFlyerT 3FSCEurope7.1%13.721.4%
59KLCKLM CityhopperT 4LCCEurope7.2%2.419.8%
60EZYeasyJetT 1LCCEurope7.2%496.524.4%
61TAPTAP Air PortugalT 2LCCEurope7.9%102.338.3%
62AURAurigny Air Services Ltd.T 4FSCEurope8.4%18.930.7%
63SDMRossiya AirlinesT 3LCCEurope8.5%95.529.1%
64AFRAir FranceT 1FSCEurope8.8%343.431.8%
65NWSNordwindT 4FSCEurope9.3%30.223.3%
66AERAer LingusT 3FSCEurope9.9%19.929.3%
67PGAPortugaliaT 3LCCEurope10.6%24.942.1%
68PGTPegasus AirlinesT 1LCCEurope11.2%386.336.2%
69NBTNorse Atlantic AirwaysT 4LCCEurope12.4%4.446.5%
70AFLAeroflotT 2FSCEurope13.0%231.938.2%
71SATSATA Air AcoresT 4FSCEurope13.5%24.630.0%
Region

North America

December 2025 saw a marked deterioration in airline performance across North America as flight volumes increased by approximately 8% compared to November, pushing the system into peak-season stress. Delays and cancellations rose by around 30% month-on-month, driven primarily by winter storms, FAA flow control programs, and congested hub operations during the holiday travel period. Weather-related recovery challenges were compounded by isolated safety incidents and airline financial pressures, resulting in repeated disruption across major U.S. and Caribbean routes and making December one of the most operationally volatile months of the year.

36 Airlines | 18 LCC | 18 FSC

32%
Avg Total Disruption
29.5%
% Global Disruption
13.7%
Average ImPax
10.3m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"I used to fly with other airlines, but once I tried [AIRLINE], I was hooked. Everything about flying with them is top-notch. The airplanes are clean, modern, and comfortable. I love the TV screens, the Bluetooth headphone option, and how smooth the flights always are. I've never had a single issue with [AIRLINE]. The customer service is consistently amazing—from the flight attendants to the pilots. Everyone is friendly, professional, and truly makes you feel comfortable. The food, the drinks, the whole experience is just easy and enjoyable. As a military family, [AIRLINE]'s respect means so much. They always welcome service members on board first, and you can really tell they appreciate the military. Both my husband and I feel genuinely valued every time we fly.[AIRLINE] has become my go-to airline, and I will always choose to fly with them. I highly recommend it!"

[Tier 1, FSC]

"4 legs to my trip. The first leg was delayed x3hrs. Second leg canceled. 35+ hours traveling advertised as 7.6 hours. The 3rd leg was canceled 2 times. 50+ hours advertised at 7.6 hours haven't made it home. Missed 3 days of work and $1200+ expenses. I've traveled all over the planet, mostly in developing nations and this is the worst travel experience of my life. Worse than flying on March 20th 2020 during Covid."

[Tier 1, LCC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1SLIAeroMéxico ConnectT 3FSCNorth America2.1%13.08.0%
2AMXAeroMexicoT 2FSCNorth America2.4%43.79.4%
3DVRDivi Divi AirT 4FSCNorth America4.6%1.728.3%
4ASHMesaT 2FSCNorth America5.3%57.615.5%
5HALHawaiian AirlinesT 1FSCNorth America7.0%92.928.7%
6SWASouthwestT 1LCCNorth America7.4%1215.826.0%
7ENYEnvoy AirT 3FSCNorth America8.5%151.321.9%
8QXEHorizonT 3LCCNorth America8.9%52.025.6%
9SCXSun Country AirlinesT 3LCCNorth America9.0%66.322.3%
10TSCAir TransatT 3LCCNorth America9.0%38.135.1%
11UALUnitedT 1FSCNorth America9.0%1197.923.9%
12AALAmerican AirlinesT 1FSCNorth America9.1%1416.724.5%
13MXYBreeze AirwaysT 3LCCNorth America9.2%78.824.5%
14ASAAlaska AirlinesT 1FSCNorth America9.4%282.627.8%
15PDTPiedmont AirlinesT 4FSCNorth America9.6%54.020.6%
16BWACaribbean AirlinesT 4FSCNorth America10.2%28.732.4%
17AAYAllegiant AirT 2LCCNorth America11.7%233.528.4%
18DALDeltaT 1FSCNorth America12.2%1791.928.2%
19VXPAveloT 4LCCNorth America13.3%38.129.8%
20FFTFrontierT 2LCCNorth America13.3%186.027.5%
21FLEFlairT 4LCCNorth America14.1%46.636.7%
22WJAWestJetT 2LCCNorth America15.7%310.637.8%
23PCOPacific Coastal AirlinesT 3LCCNorth America15.9%35.235.3%
24JBUJetBlueT 1LCCNorth America16.7%572.736.6%
25NKSSpiritT 1LCCNorth America17.1%402.036.0%
26BHSBahamasairT 4FSCNorth America18.4%19.949.3%
27JIAPSA AirlinesT 2FSCNorth America18.5%233.135.7%
28JZAJazzT 2LCCNorth America19.6%91.542.3%
29WENWestJet EncoreT 4LCCNorth America19.7%166.843.2%
30EDVEndeavor AirT 2FSCNorth America20.6%278.037.7%
31VTEContour AirlinesT 3FSCNorth America21.0%121.531.3%
32AIEAir InuitT 3LCCNorth America21.3%107.235.7%
33ACAAir CanadaT 2FSCNorth America21.5%597.646.6%
34ROUAir Canada RougeT 3LCCNorth America23.4%61.846.3%
35POEPorterT 3LCCNorth America26.6%206.056.8%
36IWYInterCaribbean AirwaysT 4LCCNorth America30.8%36.355.4%
Region

Middle East and Africa

December 2025 was a challenging month for airline operations across the Middle East and Africa as peak-season demand exposed capacity and resilience limits. Medium and major delays, as well as cancellations, increased across every disruption tier, resulting in around one million additional passengers affected compared to November 2025. Congestion at major Gulf hubs, weather and maintenance constraints, and fragile regional connectivity across parts of Africa combined to drive widespread disruption, with knock-on effects across both long-haul intercontinental services and short-haul regional networks during the year-end travel surge.

41 Airlines | 13 LCC | 28 FSC

31%
Avg Total Disruption
9.3%
% Global Disruption
9.4%
Average ImPax
2.9m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"The connecting flight in [CITY] waited for us for one hour, as our incoming flight were four hours delayed! Despite 15 minutes transfer time in [CITY], our luggage made it to [CITY]! Exceptional service that glows accountability. This is my first time with [AIRLINE], and this experience made a lasting positive impression. ANY other airline would have asked me to contact my tour operator, or make me fill a form for standardized legal compensation, doing the bare minimum. Thank you, thank you, thank you 🙌 I will definitely travel with you in the future, and spread the word within my circles."

[Tier 1, FSC]

"My recent experience with [AIRLINE] was extremely disappointing. The employees were unprofessional, lazy, and completely uninterested in helping passengers. Their attitude was unacceptable, and many of them acted as if they were working while doing nothing. This kind of service is far below the minimum standard. After this experience, I will never fly with [AIRLINE] again. I hope the company takes serious steps to improve their staff training and professionalism."

[Tier 4, FSC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FHYFreebirdT 4LCCME&A0.6%0.62.3%
2LNKSouth African AirlinkT 2LCCME&A1.9%28.324.1%
3ADYAir ArabiaT 4FSCME&A2.7%9.121.3%
4IRMMahan AirT 4FSCME&A2.9%8.69.6%
5ETHEthiopian AirlinesT 2FSCME&A3.1%76.027.7%
6GBBGlobal AviationT 4FSCME&A3.5%9.117.3%
7ETDEtihad AirwaysT 2FSCME&A4.2%89.621.4%
8GFAGulf AirT 4FSCME&A4.2%22.420.3%
9FADFlyadealT 3LCCME&A4.3%43.220.6%
10MAUAir MauritiusT 4FSCME&A4.3%7.425.3%
11OMAOman AirT 3FSCME&A5.1%29.522.7%
12SAASouth African AirwaysT 4FSCME&A5.1%7.923.6%
13AHYAzerbaijan AirlinesT 4FSCME&A5.1%19.719.6%
14KNEFlynasT 2LCCME&A5.2%73.330.0%
15QTRQatar AirwaysT 1FSCME&A5.4%261.625.0%
16KEMCemAirT 4LCCME&A5.9%3.232.7%
17ELYEl AlT 3FSCME&A6.2%33.931.0%
18UAEEmiratesT 1FSCME&A6.4%299.532.5%
19RAMRoyal Air MarocT 3FSCME&A7.8%98.440.6%
20RJARoyal JordanianT 3FSCME&A7.9%38.921.9%
21IRAIranAIRT 4FSCME&A8.2%12.318.2%
22SVASaudiaT 1FSCME&A8.8%320.224.7%
23RWDRwandAirT 4FSCME&A8.8%13.633.3%
24JZRJazeera AirwaysT 3LCCME&A9.2%44.538.7%
25IAWIraqi AirwaysT 4FSCME&A9.5%28.127.7%
26MSCAir CairoT 3LCCME&A9.6%39.329.5%
27UZBUzbekistan AirwaysT 3FSCME&A11.4%64.135.7%
28KZRAir AstanaT 3FSCME&A11.7%54.346.7%
29FDBFlyDubaiT 2LCCME&A11.7%202.237.8%
30SKKASKY AirlinesT 4FSCME&A11.8%25.138.5%
31KACKuwait AirwaysT 3FSCME&A12.1%68.037.8%
32ABYAir ArabiaT 2LCCME&A12.2%136.242.4%
33DAHAir AlgerieT 3FSCME&A13.1%157.436.3%
34OMSSalamAirT 4FSCME&A14.4%62.734.7%
35UBGUS-Bangla AirlinesT 4LCCME&A15.8%41.046.2%
36VREAir Cote D'IvoireT 4FSCME&A16.8%11.142.9%
37MSREgyptairT 2LCCME&A18.0%244.945.9%
38BBGBluebird AirwaysT 4LCCME&A18.4%11.246.4%
39DTATAAG Angola AirlinesT 4FSCME&A18.5%38.634.7%
40KQAKenya AirwaysT 3FSCME&A19.2%98.943.2%
41TARTunis AirT 4LCCME&A32.3%65.160.0%
Region

Latin America

December 2025 saw a sharp deterioration in airline performance across the LATAM region as peak-season demand exposed operational fragility at major hubs. Compared to November, the number of passengers experiencing delays of over one hour or flight cancellations increased by approximately 40%, driven by congestion, weather impacts, and airline-specific operational issues. Brazil, Colombia, Argentina and Chile were among the most affected markets, with widespread delays and cancellations at key airports creating significant knock-on effects across regional and international networks during the year-end travel surge.

15 Airlines | 9 LCC | 6 FSC

25.3%
Avg Total Disruption
7.2%
% Global Disruption
9.8%
Average ImPax
2.5m
ImPax Passenger Estimation

Top 5 Themes | Passenger Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

"We had 3 flights with [AIRLINE] and they were all excellent. Unlike European airlines they board at the time stated on the boarding pass and leave at the stated flight time. The flight is fairly standard but Premium Economy was very comfortable and permitted access to the best airport lounge we have been in (at CITY) with a great choice of food and drink, outstanding bar service and not crowded."

[Tier 1, FSC]

"Horrible airline staff that do the check-ins, have no experience. If you don't speak Portuguese, there is no one that speaks English nor any other language. We missed our flight due to negligence on the counter where I was boarding. They didn't care, they changed my flight and put me on stand by. I had paid a premium with seating and additional baggage. They didn't care, god know where my checking bags are, they sent some on the actual flight, cant find them and they have no idea where the other bag is…Horrible, i wasn't the only one and it's not because of the time of the year, its all that they don't know how to comunícate if they are an airline providing flight for any one that is not Brazilian they should be able to communicate properly. I'm definitely not flying [AIRLINE] anymore.."

[Tier 1, FSC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CMPCopa AirlinesT 2FSCLATAM2.2%55.312.2%
2SKUSky AirlinesT 3LCCLATAM2.3%16.99.8%
3LANLATAMT 1FSCLATAM3.5%116.516.1%
4AVAAviancaT 1LCCLATAM3.8%173.115.9%
5JATJetSMARTT 3LCCLATAM6.4%89.422.7%
6GLOGol Transportes AereosT 1LCCLATAM6.9%245.826.5%
7AZUAzul Brazilian AirlinesT 1FSCLATAM8.4%229.426.1%
8TAMLATAM BrasilT 1FSCLATAM8.5%371.230.6%
9DWIArajet SAT 4LCCLATAM10.9%43.721.8%
10ARGAerolineas ArgentinasT 2FSCLATAM11.9%153.532.4%
11VIVVivaAerobusT 2LCCLATAM13.5%342.633.9%
12VOIVolarisT 1LCCLATAM14.7%489.430.8%
13ACNAzul ConectaT 4LCCLATAM14.9%25.325.7%
14FBZFlybondiT 4LCCLATAM19.2%104.835.0%
15BOVBoa BolivianaT 3FSCLATAM20.6%34.740.4%
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