"This was my first flight experience, and overall, I genuinely enjoyed my journey with [AIRLINE]. The food was very good and tasty, the service was pleasant, and the cabin crew was friendly and helpful. Overall, everything was comfortable and well taken care of. However, there was one experience that really disappointed me. I specifically asked my husband to book [AIRLINE] because I was so excited about the Polaroid photo service. As it was my first flight, I was really looking forward to having a special picture to remember the experience. I noticed the hostess taking Polaroid pictures for families, and I was hoping she would take one for me as well. I was even looking towards her, expecting that she might notice. When she didn’t, I personally asked her if she could take my picture. Unfortunately, I was told that the Polaroid service was only for families and not for someone travelling alone. Honestly, that response made me feel quite bad and left me very disappointed. I understand that there may be certain policies or priorities for the service, but I wish it had been handled more warmly, especially considering this was my first-ever flight and something I was genuinely excited about. Apart from this incident, I had a very enjoyable experience with [AIRLINE]. I just hope that in the future, solo travellers are made to feel equally welcome and included in these special experiences."
[Tier 1, FSC]
"After arriving in [CITY] a day late because of an [AIRLINE] disruption, I contacted them repeatedly. Instead of addressing my complaint, they kept redirecting me to different forms and departments. No meaningful apology, no proper response, no accountability. Completely unacceptable customer service from a supposedly premium airline. Think twice before using them!"
[Tier 1, FSC]