New Research

Airline ImPax Report

Analysing Airline IROPS and the Impact on the Passenger Experience

September 2024
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Do You Know Your Airline's ImPax Percentage?

Passengers that experience cancellations, or medium and major delays without a quick resolution, produce almost 100% of an airline’s negative media that leads to customer churn.

This small percentage of passengers is an airline’s ImPax Percentage.

An airline’s ImPax Percentage is calculated as:


On average, an airline’s ImPax Percentage accounts for less than 1 in 13 flights (< 8%).

The Lower an Airline’s ImPax %, the Better.

The aim of this report is to help airlines focus their recovery operations by better understanding their ImPax Percentage in the context of:

  • Passenger estimates
  • Competitor airlines
  • Region, Tier, and Class
  • Sentiment analysis of monthly reviews

September 2024


Quick Insights

Global | Approx. 40% month-on-month decrease in passengers disrupted by major delays [+3 hrs] and cancellations [ImPax %] resulting in 4m less passengers compared to August 2024. Europe | Accounted for more than a third of the world’s disrupted flights, with 1.2m qualifying for compensation due to EU261, this month. North America | Flight volumes decreased by 9% and passengers impacted by sub-one hour delays dropped by more than a third across the region.
LATAM | Cancellation rates increased by >40% month-on-month largely due to disruption rates of a few T4 low-cost carriers in the region. APAC | Approx. 70% of all delays were less than 1 hr in duration impacting more than 21 million passengers. TOP 10 Airlines | Account for a third of all disrupted passengers globally.

Average ImPax Percentage

Trending month-on-month view. Filter by selecting Tiers and Regions:

Top 10 Airlines | September 2024

Per volume of flights, these are the Top 10 Airlines ranked by ImPax Percentage, including the percentage disruption each accounted for, globally.

Rank Code Name Class Region ImPax % % of Global Disruptions Rank by Size
1SWASouthwestLCCNorth America3.3%2.8%1
2DALDeltaFSCNorth America4.2%2.0%2
3UALUnitedFSCNorth America5.1%2.0%5
4IGOIndiGOLCCAPAC5.3%2.9%8
5AALAmerican AirlinesFSCNorth America6.2%2.9%3
6CCAAir ChinaFSCAPAC9.0%1.6%10
7RYRRyanairLCCEurope10.7%5.3%4
8CSNChina Southern AirlinesFSCAPAC11.3%2.6%7
9CESChina EasternLCCAPAC11.5%2.9%6
10EZYeasyJetLCCEurope12.6%3.7%9

Global Disruptions Overview

This month’s report analyses the disruption data of 290 airlines totalling 624,889 disrupted flights, across 2,866,255 planned flights, globally.

As Summer, peak-season comes to a close, September saw a decrease in overall flight volumes by 8% resulting in a >25% decrease in disrupted flights, and approx. 15m less disrupted passengers compared to last month.

290 Airlines | 157 LCC | 133 FSC

This shows the volume of disrupted flights and the percentage accounted for by Low Cost Carriers and Full Service Carriers.
624,889 54.2% LCC | 45.8% FSC
Disrupted Flights
This shows the average percentage of flights which experienced some sort of delay - including minor delays. The average varies for only LCCs or FSCs.
21% 22.2% LCC | 19.6% FSC
Total Disruption Avg
This is the global average ImPax Percentage, and the average if only LCCs or FSCs were analysed.
6.3% 7% LCC | 5.4% FSC
Average ImPax
This is a conservative estimate of the volume of passengers that were impacted by medium and major delays, and cancellations, this month.
26m
Estimated Disrupted Pax

Airlines Vs. Global Disruptions

This is a comparative view of the percentage of airlines by Region and Tier, and the percentage of global disruption they contributed.

Global | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2EZSEasyJet SwitzerlandT 3LCCEurope0.0%00.1%
3JTAJapan Trans AirT 3LCCAPAC0.5%212.5%
4TGUTAG AirlinesT 4LCCLATAM0.5%010.0%
5FPYPLAY AirlinesT 4LCCEurope0.5%13.0%
6FADFlyadealT 4LCCME&A0.5%44.6%
7SKYSkymarkT 3LCCAPAC0.6%411.5%
8KLCKLM CityhopperT 2LCCEurope0.7%13.6%
9SFJStarFlyerT 3FSCAPAC0.7%37.4%
10CCMAir CorsicaT 3FSCEurope0.9%312.7%
11LNKSouth African AirlinkT 2LCCME&A0.9%226.9%
12OMAOman AirT 3FSCME&A1.0%54.3%
13RWDRwandAirT 4FSCME&A1.0%19.3%
14SASSAST 2FSCEurope1.1%269.1%
15DWIArajet SAT 4LCCLATAM1.1%17.3%
16FDAFuji DreamT 3LCCAPAC1.1%45.9%
17CMPCopa AirlinesT 2FSCLATAM1.1%228.8%
18TOMTUI AirwaysT 2LCCEurope1.2%163.9%
19SNJSolaseed AirT 3FSCAPAC1.2%210.3%
20JALJapan AirlinesT 1FSCAPAC1.2%4713.9%
21AIQThai AirAsiaT 3LCCAPAC1.3%1714.4%
22ICEIcelandairT 3FSCEurope1.3%811.0%
23LANLatamT 1FSCLATAM1.4%167.5%
24APJPeach AirlinesT 4LCCAPAC1.5%1112.5%
25OMSSalamAirT 4FSCME&A1.5%59.4%
26UZBUzbekistan AirwaysT 3FSCME&A1.6%915.2%
27HALHawaiian AirlinesT 1FSCNorth America1.7%218.9%
28KNEFlynasT 2LCCME&A1.7%1810.6%
29TVJThai Vietjet AirT 4LCCAPAC1.7%913.4%
30ANAAll NipponT 1FSCAPAC1.7%5316.5%
31AKXANA WingsT 2FSCAPAC1.8%2812.1%
32RJARoyal JordanianT 3FSCME&A1.8%711.3%
33JAFTui Fly BelgiumT 4LCCEurope1.8%76.7%
34AVAAviancaT 1LCCLATAM1.8%509.3%
35TKJAjetT 3LCCEurope1.8%98.4%
36GFAGulf AirT 4FSCME&A1.8%1010.5%
37FINFinnairT 2FSCEurope1.9%3714.3%
38DVRDivi Divi AirT 4FSCNorth America1.9%014.6%
39POEPorterT 3LCCNorth America1.9%179.4%
40SKKASKY AirlinesT 4FSCME&A2.0%210.7%
41GLOGol Transportes AereosT 1LCCLATAM2.0%5912.4%
42GBBGlobal AviationT 4FSCME&A2.1%56.0%
43AMXAeroMexicoT 2FSCNorth America2.1%338.3%
44FHYFreebirdT 4LCCME&A2.1%611.8%
45MMAMAIT 4FSCAPAC2.1%312.3%
46IBSIberia ExpressT 4LCCEurope2.1%1413.8%
47JJPJetstar JapanT 3LCCAPAC2.1%917.6%
48THAThai AirwaysT 3LCCAPAC2.2%3021.1%
49SCXSun Country AirlinesT 3LCCNorth America2.2%126.8%
50ETHEthiopian AirlinesT 2FSCME&A2.2%4711.1%
51CEBCebu PacificT 2LCCAPAC2.3%3913.1%
52QTRQatar AirwaysT 1FSCME&A2.3%6910.9%
53HKEHong Kong Express AirwaysT 4FSCAPAC2.3%1112.3%
54UAEEmiratesT 1FSCME&A2.3%10018.6%
55SEHSky ExpressT 4LCCEurope2.4%2621.4%
56GIAGaruda IndonesiaT 4FSCAPAC2.5%3216.9%
57OVAAir Europa ExpressT 3LCCEurope2.5%815.9%
58FJIFiji AirwaysT 3LCCAPAC2.5%217.2%
59BOVBoa BolivianaT 3FSCLATAM2.5%59.6%
60MDAMandarinT 3FSCAPAC2.5%1316.0%
61AFLAeroflotT 2FSCEurope2.5%5714.7%
62NOZNorwegian Air ShuttleT 2FSCEurope2.5%3816.7%
63CAICorendon AirlinesT 3FSCEurope2.6%1410.5%
64RPBCopa Airlines ColumbiaT 4FSCLATAM2.6%511.1%
65ABYAir ArabiaT 4LCCME&A2.7%2423.0%
66SAASouth African AirwaysT 4FSCME&A2.7%219.8%
67TVFTransavia FranceT 2LCCEurope2.7%4617.2%
68SIASingapore AirlinesT 2FSCAPAC2.7%5921.8%
69SJXStarLuxT 4FSCAPAC2.8%821.1%
70FDBFlyDubaiT 2LCCME&A2.8%4022.6%
71KZRAir AstanaT 3FSCME&A2.8%2316.4%
72LAOLaoT 4FSCAPAC2.8%313.8%
73HOPHOP!T 2LCCEurope2.9%4019.9%
74JATJetSmartT 4LCCLATAM2.9%1018.7%
75AEEAegean AirlinesT 2FSCEurope2.9%4228.4%
76KALKorean AirT 2FSCAPAC2.9%2620.7%
77TAMLatam BrasilT 1FSCLATAM2.9%10013.6%
78SVASaudiaT 1FSCME&A2.9%6610.7%
79EVAEVA AirwaysT 3LCCAPAC3.0%4522.4%
80BKPBangkokT 3FSCAPAC3.0%1617.3%
81CGNAir ChanganT 3LCCAPAC3.0%198.0%
82AWQIndonesia AirAsiaT 4LCCAPAC3.1%1518.1%
83NWSNordwindT 4FSCEurope3.1%1213.3%
84BWACaribbean AirlinesT 4FSCNorth America3.1%711.2%
85TLMThai Lion AirT 4LCCAPAC3.1%1516.1%
86TSCAir TransatT 3FSCNorth America3.2%1621.1%
87BRXBraathens Regional AirwaysT 3FSCEurope3.2%1811.5%
88KACKuwait Airways CorporationT 3LCCME&A3.2%711.0%
89JZRJazeera AirwaysT 3LCCME&A3.2%1416.1%
90SDMRossiya AirlinesT 3LCCEurope3.3%4911.8%
91VREAir Cote D'IvoireT 4FSCME&A3.3%210.7%
92SWASouthwestT 1LCCNorth America3.3%61215.0%
93BCYCityjetT 3LCCEurope3.4%1521.3%
94JJAJeju AirT 3LCCAPAC3.4%3320.7%
95QLKQantasLinkT 2LCCAPAC3.4%3910.6%
96QXEHorizonT 4LCCNorth America3.4%1516.4%
97ASHMesaT 2FSCNorth America3.4%4310.8%
98UBGUS-Bangla AirlinesT 4LCCME&A3.5%723.0%
99IBEIberiaT 2FSCEurope3.5%8518.0%
100AEAAir EuropaT 3FSCEurope3.5%2717.7%
101AHYAzerbaijan AirlinesT 4FSCME&A3.5%1311.6%
102HVNVietnam AirlinesT 2LCCAPAC3.6%6618.0%
103QDAQingdao AirlinesT 3LCCAPAC3.6%2013.5%
104TUITUI AirwaysT 2LCCEurope3.6%2018.8%
105CALChina AirlinesT 3FSCAPAC3.7%4618.5%
106JSAJetstar AsiaT 4LCCAPAC3.7%817.3%
107VOZVirgin AustraliaT 2FSCAPAC3.7%5620.7%
108BBCBangladesh BimanT 4FSCAPAC3.7%1524.4%
109SDGStarAirT 4FSCAPAC3.7%36.4%
110LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM3.8%513.4%
111ANZAir New ZealandT 1FSCAPAC3.8%13216.7%
112EDVEndeavor AirT 2FSCNorth America3.8%409.7%
113ETDEtihad AirwaysT 2FSCME&A3.8%6419.6%
114NSZNorwegian Air SwedenT 3LCCEurope3.9%2421.8%
115ENYEnvoy AirT 3FSCNorth America3.9%5714.7%
116IAWIraqi AirwaysT 4FSCME&A3.9%1317.9%
117RLHRuiliT 3LCCAPAC3.9%917.9%
118BAVBamboo AirwaysT 4FSCAPAC3.9%719.6%
119EINAer LingusT 2FSCEurope4.1%4819.7%
120BELBrussels AirlinesT 2FSCEurope4.1%4023.6%
121WJAWestJetT 2LCCNorth America4.1%6916.4%
122RAMRoyal Air MarocT 3FSCME&A4.1%4516.7%
123DALDeltaT 1FSCNorth America4.2%66613.0%
124ASAAlaska AirlinesT 1FSCNorth America4.2%14418.8%
125HBHHebei AirlinesT 4LCCAPAC4.2%2014.4%
126SLIAeroMéxico ConnectT 3FSCNorth America4.2%3010.8%
127OALOlympic AirT 4LCCEurope4.3%2531.4%
128MSCAir CairoT 3LCCME&A4.3%1717.5%
129AARAsianaT 2FSCAPAC4.4%1923.3%
130UEAChengdu AirlinesT 2LCCAPAC4.4%4916.2%
131QFAQantasT 1FSCAPAC4.5%17718.0%
132DTATAAG Angola AirlinesT 4FSCME&A4.6%411.4%
133MASMalaysia AirlinesT 2FSCAPAC4.6%4427.4%
134NTHHokkaido Air SystemT 4FSCAPAC4.7%212.4%
135PALPhilippine Air LinesT 3LCCAPAC4.7%2516.5%
136PVLPAL AirlinesT 3LCCAPAC4.7%2910.8%
137JSTJetstarT 2LCCAPAC4.8%8125.3%
138CNMAir China Inner MongoliaT 4LCCAPAC4.8%99.5%
139RXARegional Express AirlinesT 3FSCAPAC4.9%2620.6%
140CJXJiangxiT 4LCCAPAC4.9%1317.5%
141LOTLOT Polish AirlinesT 2FSCEurope5.0%4428.7%
142KNAKunming AirlinesT 4LCCAPAC5.0%4120.9%
143UALUnitedT 1FSCNorth America5.1%81014.8%
144VOEVoloteaT 2LCCEurope5.1%5223.5%
145AFRAir FranceT 1FSCEurope5.1%19026.1%
146VOIVolarisT 1LCCLATAM5.2%2913.0%
147SKUSky AirlinesT 3LCCLATAM5.2%2421.7%
148DLHLufthansaT 1FSCEurope5.2%29732.2%
149LPELatam PerúT 3LCCLATAM5.2%7318.3%
150VIVVivaAerobusT 2LCCLATAM5.2%10718.0%
151PDTPiedmont AirlinesT 4FSCNorth America5.3%2114.6%
152IRAIranAIRT 4FSCME&A5.3%818.2%
153IGOIndiGOT 1LCCAPAC5.3%44628.1%
154ORCOriental Air BridgeT 4LCCAPAC5.5%914.1%
155PTBVoepass Linhas AéreasT 4FSCLATAM5.5%514.7%
156JNAJin AirT 3LCCAPAC5.5%4432.2%
157LOGLoganairT 3FSCEurope5.6%2918.0%
158FLEFlairT 4LCCNorth America5.6%2017.3%
159AZUAzul Brazilian AirlinesT 1FSCLATAM5.7%17917.3%
160CFGCondorT 2FSCEurope5.7%7628.7%
161SBIS7 AirlinesT 2FSCEurope5.9%4925.8%
162THYTurkish AirlinesT 1FSCEurope5.9%39221.8%
163PGTPegasus AirlinesT 1LCCEurope5.9%17726.0%
164CGZColorful GuizhouT 3LCCAPAC5.9%2615.8%
165CCDDalian AirlinesT 3FSCAPAC6.0%2410.2%
166MXYBreeze AirwaysT 3LCCNorth America6.0%2515.4%
167JBUJetBlueT 1LCCNorth America6.0%21217.2%
168ARTSmart LynxT 3LCCEurope6.1%3722.5%
169SXSSun ExpressT 3LCCEurope6.2%10332.9%
170CRKHong Kong AirlinesT 4FSCAPAC6.2%2222.5%
171AALAmerican AirlinesT 1FSCNorth America6.2%87318.2%
172CFEBA CityFlyerT 3FSCEurope6.2%2118.2%
173TGWScootT 3LCCAPAC6.3%6533.4%
174ITYITA AirwaysT 2FSCEurope6.3%11836.3%
175ALKSriLankan AirlinesT 3FSCAPAC6.3%1521.9%
176NKSSpiritT 1LCCNorth America6.4%21316.9%
177JZAJazzT 2LCCNorth America6.4%3220.0%
178SKXSky AirlineT 4LCCLATAM6.4%2423.9%
179VTIVistaraT 2FSCAPAC6.5%11936.9%
180SWRSwissT 2FSCEurope6.5%11634.1%
181KLMKLMT 1FSCEurope6.6%26730.0%
182CPACathay PacificT 2FSCAPAC6.6%9822.0%
183AUAAustrian AirlinesT 2FSCEurope6.6%13725.6%
184EXSJet2.comT 2LCCEurope6.6%14633.7%
185IADAirAsia IndiaT 3LCCAPAC6.6%3434.0%
186VSVSCAT AirlinesT 3LCCAPAC6.7%1524.8%
187AICAir IndiaT 2FSCAPAC6.8%15232.2%
188AAYAllegiant AirT 2LCCNorth America6.8%7815.7%
189EWGEurowingsT 2LCCEurope6.9%13530.7%
190LKELucky AirT 3LCCAPAC6.9%6722.5%
191ESREastarJetT 4LCCAPAC6.9%2534.9%
192RYSBuzzT 2LCCEurope7.1%14430.1%
193CBJBeijing Capital AirlinesT 1LCCAPAC7.1%8321.8%
194FFTFrontierT 2LCCNorth America7.1%9019.9%
195HXAChina Express AirlinesT 2LCCAPAC7.2%9221.6%
196IRMMahan AirT 4FSCME&A7.2%1718.0%
197MWGMASwingsT 4LCCAPAC7.2%2619.7%
198WUKWizz Air UKT 4LCCEurope7.3%3426.6%
199CUAChina United AirlinesT 2LCCAPAC7.3%3218.8%
200ASLAir SerbiaT 3FSCEurope7.3%4231.5%
201KEMCemAirT 4LCCME&A7.4%426.7%
202BTIairBalticT 4FSCEurope7.5%8237.0%
203CTNCroatia AirlinesT 3FSCEurope7.6%2535.0%
204WENWestJet EncoreT 4LCCNorth America7.6%3720.6%
205ROTTAROMT 3FSCEurope7.7%2825.7%
206GAPPAL ExpressT 4LCCAPAC7.8%5924.0%
207SJVSuper Air JetT 3LCCAPAC7.8%9821.8%
208TBATibet AirlinesT 3LCCAPAC7.8%2423.5%
209JACJapan Air CommuterT 3LCCAPAC7.9%4218.5%
210TRATransaviaT 2LCCEurope7.9%6235.3%
211CTVCitilink IndonesiaT 3LCCAPAC7.9%8729.7%
212VTEContour AirlinesT 3FSCNorth America8.0%3917.7%
213LGLLuxairT 4LCCEurope8.0%1634.6%
214CDGShandong AirlinesT 1LCCAPAC8.1%20423.6%
215WMTWizz Air MaltaT 2LCCEurope8.2%19325.6%
216CBGGX AirlinesT 3LCCEurope8.2%4220.3%
217VIRVirgin AtlanticT 3FSCEurope8.2%4426.4%
218CXAXiamenAirT 1LCCAPAC8.3%24523.0%
219VLGVueling AirlinesT 2LCCEurope8.3%25426.6%
220CSCSichuan AirlinesT 1LCCAPAC8.3%24421.4%
221GCRTianjin AirlinesT 2FSCAPAC8.4%13519.1%
222XAXAirAsia XT 3LCCAPAC8.4%2124.3%
223TAPTAP Air PortugalT 2LCCEurope8.4%5443.1%
224OTCAir TravelT 4LCCAPAC8.5%2119.8%
225UTYAlliance Airlines2T 2LCCAPAC8.5%1120.6%
226ACAAir CanadaT 2FSCNorth America8.6%22223.9%
227ARGAerolineas ArgentinasT 2FSCLATAM8.6%11222.0%
228TVSSmartwingsT 4LCCEurope8.7%9123.7%
229CDCZhejiang LoongT 2LCCAPAC8.7%10217.9%
230ELYEl AlT 3FSCME&A8.7%5832.5%
231OCNDiscoverT 4FSCEurope8.7%2136.7%
232OKAOkay AirwaysT 3LCCAPAC8.9%4721.8%
233CCAAir ChinaT 1FSCAPAC9.0%72818.2%
234FZAFuzhou AirlinesT 4LCCAPAC9.0%2330.6%
235JYH9 AirT 3LCCAPAC9.0%6621.9%
236PCOPacific Coastal AirlinesT 3LCCNorth America9.0%2621.2%
237BCIBlue IslandsT 4FSCEurope9.1%815.3%
238JIAPSA AirlinesT 2FSCNorth America9.1%10920.2%
239DAHAir AlgerieT 3FSCME&A9.6%9822.8%
240WZZWizz AirT 2LCCEurope9.7%21631.7%
241MAUAir MauritiusT 4FSCME&A9.7%1228.4%
242AKJAkasa AirT 4LCCAPAC9.9%10224.3%
243AXBAir India ExpressT 3LCCAPAC10.0%10929.9%
244CLHLufthansa CitylineT 2FSCEurope10.0%9040.4%
245STWSouthwindsT 4LCCEurope10.2%1818.3%
246OAWHelveticT 4LCCEurope10.2%3240.2%
247AERAer LingusT 3FSCEurope10.3%2824.6%
248TWBT'way AirT 4FSCAPAC10.3%8133.9%
249ROUAir Canada RougeT 3LCCNorth America10.4%3926.9%
250RYRRyanairT 1LCCEurope10.7%144337.4%
251CSHShanghai AirlinesT 1FSCAPAC10.7%13929.2%
252SATSATA Air AcoresT 4FSCEurope10.8%3926.5%
253VJCVietJet AirT 2LCCAPAC10.8%19830.9%
254AMUAir MacauT 4LCCAPAC10.9%3029.5%
255LCTTAR AerolineasT 4LCCLATAM11.0%614.8%
256DKHJuneyao AirlinesT 2LCCAPAC11.3%29027.3%
257CSNChina Southern AirlinesT 1FSCAPAC11.3%117123.4%
258SILSilver AirwaysT 3LCCNorth America11.4%3825.4%
259CHBWest AirT 4LCCAPAC11.4%14526.8%
260CESChina EasternT 1LCCAPAC11.5%104925.6%
261AIEAir InuitT 3LCCNorth America11.5%5525.1%
262OTTOTT AirlinesT 4FSCAPAC11.5%2319.4%
263BHSBahamasairT 4FSCNorth America11.7%1227.5%
264AXMAirAsiaT 1LCCAPAC12.2%27731.6%
265CQHSpring AirlinesT 2LCCAPAC12.5%25223.6%
266MXDMalindo AirT 3LCCAPAC12.6%3534.0%
267EZYeasyJetT 1LCCEurope12.6%80440.8%
268AURAurigny Air Services Ltd.T 4FSCEurope12.7%2833.7%
269QJEQantasLinkT 4LCCAPAC13.0%1929.2%
270PIAPakistan International AirlinesT 3FSCAPAC13.3%5531.2%
271RUKRyanair UKT 3LCCEurope13.5%5741.2%
272PGAPortugaliaT 3LCCEurope13.9%5146.8%
273CHHHainan AirlinesT 1FSCAPAC14.3%48324.8%
274MSREgyptairT 2LCCME&A14.3%17042.7%
275BAWBritish AirwaysT 1FSCEurope14.4%66445.1%
276CUHUrumqi AirT 4LCCAPAC14.5%4036.1%
277DLAAir DolomitiT 3LCCEurope14.8%10051.1%
278KQAKenya AirwaysT 3FSCME&A16.3%10531.0%
279ACNAzul ConectaT 4LCCLATAM16.4%4924.6%
280TARTunis AirT 4LCCME&A17.8%5443.5%
281EFWBA Euroflyer dbaT 4FSCEurope19.5%6750.0%
282YZRSuparnaT 4FSCAPAC20.2%5029.8%
283CSZShenzhen AirlinesT 1LCCAPAC20.4%46436.6%
284WONWings AbadiT 3LCCAPAC20.5%3049.7%
285EPADonghai AirlinesT 4LCCAPAC22.0%9636.7%
286IWYInterCaribbean AirwaysT 4LCCNorth America24.6%2938.7%
287BTKBatik AirT 2FSCAPAC27.3%31349.4%
288FBZFlybondiT 4LCCLATAM27.7%9840.8%
289LNILion AirT 2LCCAPAC30.5%47150.3%
290SEJSpiceJetT 2LCCAPAC36.9%23751.2%

Average ImPax % Vs. Total Disruption %

This is a comparative view of the average ImPax Percentage of airlines by Region and Tier, and the average Total Percentage of disruptions, which includes minor delays.

Region

Asia Pacific

From August to September, a 30% decrease in passengers impacted by medium (1-3hr) or major (>3hrs) delay, and cancellations - resulting in approx 7m less passengers, compared to last month.

115 Airlines | 73 LCC | 42 FSC

21.9%
Avg Total Disruption
37.9%
% Global Disruption
7.1%
Average ImPax
11.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Flights were delayed by 2 hours due to bad weather conditions. Airline staff offered us vouchers for our dinner. Staff offered us a transit to [city]. Flights had already departed. So the staff offered us a 4 star hotel and arranged everything including transport. Fly with [Airline] they will care about you.”

[Tier 1, FSC]

“This has been my worst experience, and I swear it will be my last. My flight was delayed for 24 hours, and I didn’t receive my refund right away. I was left in shock and had to extend my leave because I had no money to book another flight until the refund came through. To make matters worse, the airport insisted on a self check-in system that wasn’t working, causing countless people to miss their flights, and I was nearly one of them. Thankfully, a kind woman spoke up, saying, "I've missed my flight because of your terrible self-service check-in that doesn't work; please check in her bags so she doesn't miss her flight, too." That’s when the representative finally tagged my bag and pushed it through, even though the self-service system had completely failed.”

[Tier 1, LCC]

APAC | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1CQNChongqingT 4FSCAPAC0.0%00.1%
2JTAJapan Trans AirT 3LCCAPAC0.5%212.5%
3SKYSkymarkT 3LCCAPAC0.6%411.5%
4SFJStarFlyerT 3FSCAPAC0.7%37.4%
5FDAFuji DreamT 3LCCAPAC1.1%45.9%
6SNJSolaseed AirT 3FSCAPAC1.2%210.3%
7JALJapan AirlinesT 1FSCAPAC1.2%4713.9%
8AIQThai AirAsiaT 3LCCAPAC1.3%1714.4%
9APJPeach AirlinesT 4LCCAPAC1.5%1112.5%
10TVJThai Vietjet AirT 4LCCAPAC1.7%913.4%
11ANAAll NipponT 1FSCAPAC1.7%5316.5%
12AKXANA WingsT 2FSCAPAC1.8%2812.1%
13MMAMAIT 4FSCAPAC2.1%312.3%
14JJPJetstar JapanT 3LCCAPAC2.1%917.6%
15THAThai AirwaysT 3LCCAPAC2.2%3021.1%
16CEBCebu PacificT 2LCCAPAC2.3%3913.1%
17HKEHong Kong Express AirwaysT 4FSCAPAC2.3%1112.3%
18GIAGaruda IndonesiaT 4FSCAPAC2.5%3216.9%
19FJIFiji AirwaysT 3LCCAPAC2.5%217.2%
20MDAMandarinT 3FSCAPAC2.5%1316.0%
21SIASingapore AirlinesT 2FSCAPAC2.7%5921.8%
22SJXStarLuxT 4FSCAPAC2.8%821.1%
23LAOLaoT 4FSCAPAC2.8%313.8%
24KALKorean AirT 2FSCAPAC2.9%2620.7%
25EVAEVA AirwaysT 3LCCAPAC3.0%4522.4%
26BKPBangkokT 3FSCAPAC3.0%1617.3%
27CGNAir ChanganT 3LCCAPAC3.0%198.0%
28AWQIndonesia AirAsiaT 4LCCAPAC3.1%1518.1%
29TLMThai Lion AirT 4LCCAPAC3.1%1516.1%
30JJAJeju AirT 3LCCAPAC3.4%3320.7%
31QLKQantasLinkT 2LCCAPAC3.4%3910.6%
32HVNVietnam AirlinesT 2LCCAPAC3.6%6618.0%
33QDAQingdao AirlinesT 3LCCAPAC3.6%2013.5%
34CALChina AirlinesT 3FSCAPAC3.7%4618.5%
35JSAJetstar AsiaT 4LCCAPAC3.7%817.3%
36VOZVirgin AustraliaT 2FSCAPAC3.7%5620.7%
37BBCBangladesh BimanT 4FSCAPAC3.7%1524.4%
38SDGStarAirT 4FSCAPAC3.7%36.4%
39ANZAir New ZealandT 1FSCAPAC3.8%13216.7%
40RLHRuiliT 3LCCAPAC3.9%917.9%
41BAVBamboo AirwaysT 4FSCAPAC3.9%719.6%
42HBHHebei AirlinesT 4LCCAPAC4.2%2014.4%
43AARAsianaT 2FSCAPAC4.4%1923.3%
44UEAChengdu AirlinesT 2LCCAPAC4.4%4916.2%
45QFAQantasT 1FSCAPAC4.5%17718.0%
46MASMalaysia AirlinesT 2FSCAPAC4.6%4427.4%
47NTHHokkaido Air SystemT 4FSCAPAC4.7%212.4%
48PALPhilippine Air LinesT 3LCCAPAC4.7%2516.5%
49PVLPAL AirlinesT 3LCCAPAC4.7%2910.8%
50JSTJetstarT 2LCCAPAC4.8%8125.3%
51CNMAir China Inner MongoliaT 4LCCAPAC4.8%99.5%
52RXARegional Express AirlinesT 3FSCAPAC4.9%2620.6%
53CJXJiangxiT 4LCCAPAC4.9%1317.5%
54KNAKunming AirlinesT 4LCCAPAC5.0%4120.9%
55IGOIndiGOT 1LCCAPAC5.3%44628.1%
56ORCOriental Air BridgeT 4LCCAPAC5.5%914.1%
57JNAJin AirT 3LCCAPAC5.5%4432.2%
58CGZColorful GuizhouT 3LCCAPAC5.9%2615.8%
59CCDDalian AirlinesT 3FSCAPAC6.0%2410.2%
60CRKHong Kong AirlinesT 4FSCAPAC6.2%2222.5%
61TGWScootT 3LCCAPAC6.3%6533.4%
62ALKSriLankan AirlinesT 3FSCAPAC6.3%1521.9%
63VTIVistaraT 2FSCAPAC6.5%11936.9%
64CPACathay PacificT 2FSCAPAC6.6%9822.0%
65IADAirAsia IndiaT 3LCCAPAC6.6%3434.0%
66VSVSCAT AirlinesT 3LCCAPAC6.7%1524.8%
67AICAir IndiaT 2FSCAPAC6.8%15232.2%
68LKELucky AirT 3LCCAPAC6.9%6722.5%
69ESREastarJetT 4LCCAPAC6.9%2534.9%
70CBJBeijing Capital AirlinesT 1LCCAPAC7.1%8321.8%
71HXAChina Express AirlinesT 2LCCAPAC7.2%9221.6%
72MWGMASwingsT 4LCCAPAC7.2%2619.7%
73CUAChina United AirlinesT 2LCCAPAC7.3%3218.8%
74GAPPAL ExpressT 4LCCAPAC7.8%5924.0%
75SJVSuper Air JetT 3LCCAPAC7.8%9821.8%
76TBATibet AirlinesT 3LCCAPAC7.8%2423.5%
77JACJapan Air CommuterT 3LCCAPAC7.9%4218.5%
78CTVCitilink IndonesiaT 3LCCAPAC7.9%8729.7%
79CDGShandong AirlinesT 1LCCAPAC8.1%20423.6%
80CXAXiamenAirT 1LCCAPAC8.3%24523.0%
81CSCSichuan AirlinesT 1LCCAPAC8.3%24421.4%
82GCRTianjin AirlinesT 2FSCAPAC8.4%13519.1%
83XAXAirAsia XT 3LCCAPAC8.4%2124.3%
84OTCAir TravelT 4LCCAPAC8.5%2119.8%
85UTYAlliance Airlines2T 2LCCAPAC8.5%1120.6%
86CDCZhejiang LoongT 2LCCAPAC8.7%10217.9%
87OKAOkay AirwaysT 3LCCAPAC8.9%4721.8%
88CCAAir ChinaT 1FSCAPAC9.0%72818.2%
89FZAFuzhou AirlinesT 4LCCAPAC9.0%2330.6%
90JYH9 AirT 3LCCAPAC9.0%6621.9%
91AKJAkasa AirT 4LCCAPAC9.9%10224.3%
92AXBAir India ExpressT 3LCCAPAC10.0%10929.9%
93TWBT'way AirT 4FSCAPAC10.3%8133.9%
94CSHShanghai AirlinesT 1FSCAPAC10.7%13929.2%
95VJCVietJet AirT 2LCCAPAC10.8%19830.9%
96AMUAir MacauT 4LCCAPAC10.9%3029.5%
97DKHJuneyao AirlinesT 2LCCAPAC11.3%29027.3%
98CSNChina Southern AirlinesT 1FSCAPAC11.3%117123.4%
99CHBWest AirT 4LCCAPAC11.4%14526.8%
100CESChina EasternT 1LCCAPAC11.5%104925.6%
101OTTOTT AirlinesT 4FSCAPAC11.5%2319.4%
102AXMAirAsiaT 1LCCAPAC12.2%27731.6%
103CQHSpring AirlinesT 2LCCAPAC12.5%25223.6%
104MXDMalindo AirT 3LCCAPAC12.6%3534.0%
105QJEQantasLinkT 4LCCAPAC13.0%1929.2%
106PIAPakistan International AirlinesT 3FSCAPAC13.3%5531.2%
107CHHHainan AirlinesT 1FSCAPAC14.3%48324.8%
108CUHUrumqi AirT 4LCCAPAC14.5%4036.1%
109YZRSuparnaT 4FSCAPAC20.2%5029.8%
110CSZShenzhen AirlinesT 1LCCAPAC20.4%46436.6%
111WONWings AbadiT 3LCCAPAC20.5%3049.7%
112EPADonghai AirlinesT 4LCCAPAC22.0%9636.7%
113BTKBatik AirT 2FSCAPAC27.3%31349.4%
114LNILion AirT 2LCCAPAC30.5%47150.3%
115SEJSpiceJetT 2LCCAPAC36.9%23751.2%
Region

Europe

Metrics were stable month-on-month. Flight volumes decreased by 6% resulting in an 8% decrease in disrupted passengers due to medium/major delays and cancellations.

78 Airlines | 39 LCC | 39 FSC

24.8%
Avg Total Disruption
35%
% Global Disruption
6.2%
Average ImPax
7.9m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Best flight I've taken in years. Boarding was a little messy as some customers didn't listen to the announcements about who boarded when. Seat was wide, comfortable and clean. Really enjoyed the headrest being adjustable as my flight was 07:45 so I'd been awake since 4am. I slept most of my flight with the very generous recline and leg room making it very easy to fall asleep. We arrived early and the crew was very brilliant throughout. Would recommend [airline] to anyone!”

[Tier 1, FSC]

”First time Flying [airline]. Reason: frequency of flights. Flight from [city] to [city] had a delay of more than two hours: no explanation and we had to keep running from one gate to the other because of unexpected boarding gate changes. I lost my connection to [city], so I was forced to stay for one night close to [city] (430 euros was the best price I got). Never again [airline]!”

[Tier 1, LCC]

Europe | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1EZSEasyJet SwitzerlandT 3LCCEurope0.0%00.1%
2FPYPLAY AirlinesT 4LCCEurope0.5%13.0%
3KLCKLM CityhopperT 2LCCEurope0.7%13.6%
4CCMAir CorsicaT 3FSCEurope0.9%312.7%
5SASSAST 2FSCEurope1.1%269.1%
6TOMTUI AirwaysT 2LCCEurope1.2%163.9%
7ICEIcelandairT 3FSCEurope1.3%811.0%
8JAFTui Fly BelgiumT 4LCCEurope1.8%76.7%
9TKJAjetT 3LCCEurope1.8%98.4%
10FINFinnairT 2FSCEurope1.9%3714.3%
11IBSIberia ExpressT 4LCCEurope2.1%1413.8%
12SEHSky ExpressT 4LCCEurope2.4%2621.4%
13OVAAir Europa ExpressT 3LCCEurope2.5%815.9%
14AFLAeroflotT 2FSCEurope2.5%5714.7%
15NOZNorwegian Air ShuttleT 2FSCEurope2.5%3816.7%
16CAICorendon AirlinesT 3FSCEurope2.6%1410.5%
17TVFTransavia FranceT 2LCCEurope2.7%4617.2%
18HOPHOP!T 2LCCEurope2.9%4019.9%
19AEEAegean AirlinesT 2FSCEurope2.9%4228.4%
20NWSNordwindT 4FSCEurope3.1%1213.3%
21BRXBraathens Regional AirwaysT 3FSCEurope3.2%1811.5%
22SDMRossiya AirlinesT 3LCCEurope3.3%4911.8%
23BCYCityjetT 3LCCEurope3.4%1521.3%
24IBEIberiaT 2FSCEurope3.5%8518.0%
25AEAAir EuropaT 3FSCEurope3.5%2717.7%
26TUITUI AirwaysT 2LCCEurope3.6%2018.8%
27NSZNorwegian Air SwedenT 3LCCEurope3.9%2421.8%
28EINAer LingusT 2FSCEurope4.1%4819.7%
29BELBrussels AirlinesT 2FSCEurope4.1%4023.6%
30OALOlympic AirT 4LCCEurope4.3%2531.4%
31LOTLOT Polish AirlinesT 2FSCEurope5.0%4428.7%
32VOEVoloteaT 2LCCEurope5.1%5223.5%
33AFRAir FranceT 1FSCEurope5.1%19026.1%
34DLHLufthansaT 1FSCEurope5.2%29732.2%
35LOGLoganairT 3FSCEurope5.6%2918.0%
36CFGCondorT 2FSCEurope5.7%7628.7%
37SBIS7 AirlinesT 2FSCEurope5.9%4925.8%
38THYTurkish AirlinesT 1FSCEurope5.9%39221.8%
39PGTPegasus AirlinesT 1LCCEurope5.9%17726.0%
40ARTSmart LynxT 3LCCEurope6.1%3722.5%
41SXSSun ExpressT 3LCCEurope6.2%10332.9%
42CFEBA CityFlyerT 3FSCEurope6.2%2118.2%
43ITYITA AirwaysT 2FSCEurope6.3%11836.3%
44SWRSwissT 2FSCEurope6.5%11634.1%
45KLMKLMT 1FSCEurope6.6%26730.0%
46AUAAustrian AirlinesT 2FSCEurope6.6%13725.6%
47EXSJet2.comT 2LCCEurope6.6%14633.7%
48EWGEurowingsT 2LCCEurope6.9%13530.7%
49RYSBuzzT 2LCCEurope7.1%14430.1%
50WUKWizz Air UKT 4LCCEurope7.3%3426.6%
51ASLAir SerbiaT 3FSCEurope7.3%4231.5%
52BTIairBalticT 4FSCEurope7.5%8237.0%
53CTNCroatia AirlinesT 3FSCEurope7.6%2535.0%
54ROTTAROMT 3FSCEurope7.7%2825.7%
55TRATransaviaT 2LCCEurope7.9%6235.3%
56LGLLuxairT 4LCCEurope8.0%1634.6%
57WMTWizz Air MaltaT 2LCCEurope8.2%19325.6%
58CBGGX AirlinesT 3LCCEurope8.2%4220.3%
59VIRVirgin AtlanticT 3FSCEurope8.2%4426.4%
60VLGVueling AirlinesT 2LCCEurope8.3%25426.6%
61TAPTAP Air PortugalT 2LCCEurope8.4%5443.1%
62TVSSmartwingsT 4LCCEurope8.7%9123.7%
63OCNDiscoverT 4FSCEurope8.7%2136.7%
64BCIBlue IslandsT 4FSCEurope9.1%815.3%
65WZZWizz AirT 2LCCEurope9.7%21631.7%
66CLHLufthansa CitylineT 2FSCEurope10.0%9040.4%
67STWSouthwindsT 4LCCEurope10.2%1818.3%
68OAWHelveticT 4LCCEurope10.2%3240.2%
69AERAer LingusT 3FSCEurope10.3%2824.6%
70RYRRyanairT 1LCCEurope10.7%144337.4%
71SATSATA Air AcoresT 4FSCEurope10.8%3926.5%
72EZYeasyJetT 1LCCEurope12.6%80440.8%
73AURAurigny Air Services Ltd.T 4FSCEurope12.7%2833.7%
74RUKRyanair UKT 3LCCEurope13.5%5741.2%
75PGAPortugaliaT 3LCCEurope13.9%5146.8%
76BAWBritish AirwaysT 1FSCEurope14.4%66445.1%
77DLAAir DolomitiT 3LCCEurope14.8%10051.1%
78EFWBA Euroflyer dbaT 4FSCEurope19.5%6750.0%
Region

North America

While flight volumes only decreased by 9%, passengers impacted by medium/large delays and cancellations dropped by almost 60%. As a region, North America had a great month compared to August.

36 Airlines | 18 LCC | 18 FSC

17.3%
Avg Total Disruption
17.6%
% Global Disruption
6.2%
ImPax
4.8m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Our return flight was supposed to leave around 7pm that night from [city] to [city]. We got a notification that afternoon saying that our flight was delayed until around 1030ish that night. We dropped off our rental car and headed to drop our bags, eat, and just kill time until the flight. Every single [airline] employee that we ran into was SO nice and friendly and apologetic for the delay. They offered us free snacks while we waited and meal vouchers if we wanted to get dinner before we left. The delay could have been a day ruiner, but both the [airline] and airport crews went far above and beyond to make sure that that didn’t happen. We understand mechanical delays and were just happy that they were truly doing everything they could to be accommodating and to make the experience pleasant, despite the setback.”

[Tier 1, LCC]

“This airline is the worst. I missed a connection. [Airline] cancelled my return flight and did not contact me. Had insurance still no help or reimbursement. Cost me $1207 to get tickets on another flight out of [city]. Returned home 16 hours later. It Costs me work. This airline is sorry. I will tell everyone.“

[Tier 1, FSC]

North America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1HALHawaiian AirlinesT 1FSCNorth America1.7%218.9%
2DVRDivi Divi AirT 4FSCNorth America1.9%014.6%
3POEPorterT 3LCCNorth America1.9%179.4%
4AMXAeroMexicoT 2FSCNorth America2.1%338.3%
5SCXSun Country AirlinesT 3LCCNorth America2.2%126.8%
6BWACaribbean AirlinesT 4FSCNorth America3.1%711.2%
7TSCAir TransatT 3FSCNorth America3.2%1621.1%
8SWASouthwestT 1LCCNorth America3.3%61215.0%
9QXEHorizonT 4LCCNorth America3.4%1516.4%
10ASHMesaT 2FSCNorth America3.4%4310.8%
11EDVEndeavor AirT 2FSCNorth America3.8%409.7%
12ENYEnvoy AirT 3FSCNorth America3.9%5714.7%
13WJAWestJetT 2LCCNorth America4.1%6916.4%
14DALDeltaT 1FSCNorth America4.2%66613.0%
15ASAAlaska AirlinesT 1FSCNorth America4.2%14418.8%
16SLIAeroMéxico ConnectT 3FSCNorth America4.2%3010.8%
17UALUnitedT 1FSCNorth America5.1%81014.8%
18PDTPiedmont AirlinesT 4FSCNorth America5.3%2114.6%
19FLEFlairT 4LCCNorth America5.6%2017.3%
20MXYBreeze AirwaysT 3LCCNorth America6.0%2515.4%
21JBUJetBlueT 1LCCNorth America6.0%21217.2%
22AALAmerican AirlinesT 1FSCNorth America6.2%87318.2%
23NKSSpiritT 1LCCNorth America6.4%21316.9%
24JZAJazzT 2LCCNorth America6.4%3220.0%
25AAYAllegiant AirT 2LCCNorth America6.8%7815.7%
26FFTFrontierT 2LCCNorth America7.1%9019.9%
27WENWestJet EncoreT 4LCCNorth America7.6%3720.6%
28VTEContour AirlinesT 3FSCNorth America8.0%3917.7%
29ACAAir CanadaT 2FSCNorth America8.6%22223.9%
30PCOPacific Coastal AirlinesT 3LCCNorth America9.0%2621.2%
31JIAPSA AirlinesT 2FSCNorth America9.1%10920.2%
32ROUAir Canada RougeT 3LCCNorth America10.4%3926.9%
33SILSilver AirwaysT 3LCCNorth America11.4%3825.4%
34AIEAir InuitT 3LCCNorth America11.5%5525.1%
35BHSBahamasairT 4FSCNorth America11.7%1227.5%
36IWYInterCaribbean AirwaysT 4LCCNorth America24.6%2938.7%
Region

Middle East and Africa

While passenger volumes in the Middle East & Africa decreased by 9%, every other metric also followed suit: ImPax, down by 20%; overall disrupted passengers, down by 30%.

39 Airlines | 13 LCC | 26 FSC

17%
Avg Total Disruption
5.3%
% Global Disruption
4.4%
Average ImPax
1.2m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“We had a tortuous 14.5 hour flight to [city]. Our area was superbly managed by a steward who I have to write about and applaud! This guy acted with such warmth to everyone in our section of the plane that they all shook his hand and thanked him personally when we disembarked. He was a true gentleman, constantly making our long journey so pleasant and enjoyable that the whole journey felt shorter.”

[Tier 1, LCC]

“After flying with [Airline] many times, we chose this year [Airline]. Once, but never again. We had four flights with [Airline], [city] to [city], and [city] to [city] and return. On all flights we were negatively surprised by the bad service. Blankets that we had to hand in 45 minutes before landing while other people were allowed to keep their blankets, they served snacks and drinks while the lights were still out and everyone was still sleeping. On all four flights I had problems with the television screen and its operation....I can go on and on. Friendly, but very businesslike cabin crew. No more [Airline] for us.”

[Tier 1, LCC]

Middle East and Africa | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1FADFlyadealT 4LCCME&A0.5%44.6%
2LNKSouth African AirlinkT 2LCCME&A0.9%226.9%
3OMAOman AirT 3FSCME&A1.0%54.3%
4RWDRwandAirT 4FSCME&A1.0%19.3%
5OMSSalamAirT 4FSCME&A1.5%59.4%
6UZBUzbekistan AirwaysT 3FSCME&A1.6%915.2%
7KNEFlynasT 2LCCME&A1.7%1810.6%
8RJARoyal JordanianT 3FSCME&A1.8%711.3%
9GFAGulf AirT 4FSCME&A1.8%1010.5%
10SKKASKY AirlinesT 4FSCME&A2.0%210.7%
11GBBGlobal AviationT 4FSCME&A2.1%56.0%
12FHYFreebirdT 4LCCME&A2.1%611.8%
13ETHEthiopian AirlinesT 2FSCME&A2.2%4711.1%
14QTRQatar AirwaysT 1FSCME&A2.3%6910.9%
15UAEEmiratesT 1FSCME&A2.3%10018.6%
16ABYAir ArabiaT 4LCCME&A2.7%2423.0%
17SAASouth African AirwaysT 4FSCME&A2.7%219.8%
18FDBFlyDubaiT 2LCCME&A2.8%4022.6%
19KZRAir AstanaT 3FSCME&A2.8%2316.4%
20SVASaudiaT 1FSCME&A2.9%6610.7%
21KACKuwait Airways CorporationT 3LCCME&A3.2%711.0%
22JZRJazeera AirwaysT 3LCCME&A3.2%1416.1%
23VREAir Cote D'IvoireT 4FSCME&A3.3%210.7%
24UBGUS-Bangla AirlinesT 4LCCME&A3.5%723.0%
25AHYAzerbaijan AirlinesT 4FSCME&A3.5%1311.6%
26ETDEtihad AirwaysT 2FSCME&A3.8%6419.6%
27IAWIraqi AirwaysT 4FSCME&A3.9%1317.9%
28RAMRoyal Air MarocT 3FSCME&A4.1%4516.7%
29MSCAir CairoT 3LCCME&A4.3%1717.5%
30DTATAAG Angola AirlinesT 4FSCME&A4.6%411.4%
31IRAIranAIRT 4FSCME&A5.3%818.2%
32IRMMahan AirT 4FSCME&A7.2%1718.0%
33KEMCemAirT 4LCCME&A7.4%426.7%
34ELYEl AlT 3FSCME&A8.7%5832.5%
35DAHAir AlgerieT 3FSCME&A9.6%9822.8%
36MAUAir MauritiusT 4FSCME&A9.7%1228.4%
37MSREgyptairT 2LCCME&A14.3%17042.7%
38KQAKenya AirwaysT 3FSCME&A16.3%10531.0%
39TARTunis AirT 4LCCME&A17.8%5443.5%
Region

Latin America

While overall disrupted passenger volumes decreased by 2%, the nature of the disruption was more severe as cancellations in the region increased by >40% this month.

22 Airlines | 14 LCC | 8 FSC

19.7%
Avg Total Disruption
7%
% Global Disruption
5.9%
Average ImPax
1.4m
ImPax Passenger Estimation

Sentiment Analysis

These are the top 5 passenger classifiers and their percentage occurrence per analysing hundreds of regional airline reviews.

Sample Reviews

“Although the space between the aircraft's seats is decreasing more and more, which makes an 8-hour trip extremely uncomfortable, my assessment is based on the service of a particular flight attendant. I thank the flight attendant [name] for his attention, kindness and affection with my autistic son during [airline] to [city]. May God reward you with blessings of good health and happiness in your life!”

[Tier 1, FSC]

”[Airline] gets you from point A to point B but that's about it. Service is so-so at best although the plane was clean. The website is confusing and not intuitive.”

[Tier 1, LCC]

Latin America | All Carriers Filter by tiers:

Rank Code Name Tier Class Region ImPax % Pax Est. 1000s Total % Disruption
1TGUTAG AirlinesT 4LCCLATAM0.5%010.0%
2DWIArajet SAT 4LCCLATAM1.1%17.3%
3CMPCopa AirlinesT 2FSCLATAM1.1%228.8%
4LANLatamT 1FSCLATAM1.4%167.5%
5AVAAviancaT 1LCCLATAM1.8%509.3%
6GLOGol Transportes AereosT 1LCCLATAM2.0%5912.4%
7BOVBoa BolivianaT 3FSCLATAM2.5%59.6%
8RPBCopa Airlines ColumbiaT 4FSCLATAM2.6%511.1%
9JATJetSmartT 4LCCLATAM2.9%1018.7%
10TAMLatam BrasilT 1FSCLATAM2.9%10013.6%
11LAMLam - Linhas Aereas de MocambiqueT 4LCCLATAM3.8%513.4%
12VOIVolarisT 1LCCLATAM5.2%2913.0%
13SKUSky AirlinesT 3LCCLATAM5.2%2421.7%
14LPELatam PerúT 3LCCLATAM5.2%7318.3%
15VIVVivaAerobusT 2LCCLATAM5.2%10718.0%
16PTBVoepass Linhas AéreasT 4FSCLATAM5.5%514.7%
17AZUAzul Brazilian AirlinesT 1FSCLATAM5.7%17917.3%
18SKXSky AirlineT 4LCCLATAM6.4%2423.9%
19ARGAerolineas ArgentinasT 2FSCLATAM8.6%11222.0%
20LCTTAR AerolineasT 4LCCLATAM11.0%614.8%
21ACNAzul ConectaT 4LCCLATAM16.4%4924.6%
22FBZFlybondiT 4LCCLATAM27.7%9840.8%